How to read your new carrier invoice YOUR INVOICE IS DESIGNED WITH EASY-TO-FOLLOW SECTIONS 1 3 1 Account Detail: Company Code - Identifies Charter Communications as the issuer of the statement. COMPANY COMPANYNAME NAME 1234 1234ANY ANYSTREET STREET ANY TOWN, ANY TOWN STST12345-1234 12345-1234 Account Number – This is a unique identifier for your billing account. The format has changed to a new 13-digit numeric account number. Use this number as a reference when contacting Spectrum Enterprise. 4 You may also see legacy account numbers for reference if applicable. 2 Invoice Date - The date the invoice was generated. 5 Total Balance Due by – This is the date your payment must be received to keep your account current and the amount due. If you are enrolled in automatic payments, you will see the date your payment will be processed instead. 3 Contact Details —This section contains information about how to reach us for any billing, sales or support questions or issues. 4 News/Updates-- Periodically, Spectrum Enterprise will provide important messages, reminders and offers in the News section. You might find here information about special events, savings opportunities, news and promotions. 5 Payment Options—Whether paying by check, ACH/wire transfer or credit cards, the information you need to make your payment is listed here. Please read carefully as some of the details have changed. 6 Payment Coupon – If you are mailing your payment, you will want to include the coupon at the bottom of your invoice’s first page. This helps us accurately identify your account to apply the payment. Invoice Number - Uniquely identifies this invoice statement. Total Balances Due By: The date your payment is due, appearing in blue below the summary of charges. Security Code – The security code is an added level of protection for your account. You will need to provide this code in addition to your account number to identify yourself when contacting Spectrum Enterprise. Avoid giving this code to anyone you do not want to have access to your account. Note: This section shows only when an account has a Past Due balance ACNA-Access Carrier Name Abbreviation. Shown here if applicable. 2 Account Summary: Summarizes the charges included in this billing statement. The charges for the period of service will be displayed here. Previous Balance and Payments – Shows your previous month’s bill amount and any payments and adjustments received toward that balance. 6 Summary of Current Charges – The sum of current monthly recurring charges. This includes any one-time and prorated charges. You can find an itemization of the charges that make up this total in the Charge Details section. Note: This section only shows when a client is set up on Autopay arrangements enterprise.spectrum.com Current Charges – any remaining balance, current service charges, as well as taxes and fees totaled at the bottom of your Summary. This is the total current balance due on your account. Summary of Past Due Charges--If the previous balance was not paid in full by the time this invoice is generated, you may see a section listing the amount that is past due, and the number of days it is past due. This is the amount that is due upon receipt of the invoice. Taxes, Fees and Charges – This amount includes all taxes, ees or non-recurring charges. You can find an itemization of the charges that make up this total in the Charge Details section (see 9). Amount enclosed - When you mail your payment, note the amount you are paying in the Amount enclosed field. If you are enrolled in automatic payments, you will see the amount that will automatically deduct. Remit Address – Your payment coupon will reflect the address where you will mail your payment. The address we have on record to mail your billing statements is shown on this coupon. 7 7 Current Charges Summary onthly Recurring Charges-The service period dates included M and total amount of recurring charges is shown here. Billing Information Prorated Charges and Credits-Any interim charges or credits posted on your account since the last billing period are shown here, along with a description. Note that more detail about this and other charges can be found on the Current Charges Detail section (9). Prorated-Displays any prorated charges for the service during the billing period. ne-time Charges Description-Single one-off charges and O a description are shown here. Surcharges-Displays any surcharges for this service during the billing period. urcharges/Fees Description-Surcharges and fees on your S account are shown here. Taxes-Itemization of any taxes generated for the service. MRC-Lists the Monthly Recurring Revenue for the service. One-time-Shows any one-time charges posted to the account for this service during the billing period. Subtotal-A subtotal of all charges for the service for the billing period is shown here. Taxes Description-The summary of taxes by state are found here. otal Current Charges Summary-The summary total of the T Current Charges for this invoice is shown at the bottom of this page. 8 Current Charges Summary-Adjustments Adjustment Description-This section shows the date an adjustment was made on your account, as well as any ticket number, circuit number or additional supporting information. 9 Current Charges Detail Page(s) Product Description-Displays the service and any attributes in this section. Circuit Information -This section shows your circuit ID as well as any other circuit information on your account. 8 Billing Dates-Displays the period for which the invoice is applied. Account and order detailsCOMPANY NAME COMPANY NAME 1234 1234ANY ANYSTREET STREET ANY TOWN, ST 12345-1234 ANY TOWN, ST 12345-1234 9 egacy Account Number-Lists the legacy service account L number where the services are installed. lient Site Name-If applicable, shows the client site name C for the service location. Service Order Number-Shows the Service Order Number for the service. Purchase Order Number-Displays the Purchase Order Number for the service. ASR Order Number-Shows the ASR Order Number for the service. End User ID-Client defined field for information to print on the invoice. Endpoint Information 10 enterprise.spectrum.com A Location Address-Shows the network address for the circuit. Z Location Address-Shows the client’s address for the circuit. 10 Subgrouping Subgroup Name-Client defined subgroup name is shown in blue at the start of all charges that aggregate to a subgroup. Subgroup Subtotal-Shows the subtotal of the services that roll up to a Subgroup.
