1st paragraph.
A payment system known as “e-banking” or “internet banking” enables banks and clients to carry out
both financial and non-financial transactions online. E-banking and Internet banking are other names for
this banking system. Customers can use the services to access nearly all banking features, such as online
bill payment, bank deposits, and financial transfers. The Internet Banking Service is available to everyone
who has an account or is registered with a bank. Electronic money transfer systems, smart cards, and
mobile banking are a few instances of e-banking.
2nd paragraph.
E-banking is a significant area within the banking sector. The Pakistani financial system has seen
significant changes as a result of e-banking. The low cost and time savings of e-banking make it a
promising option for developing and impoverished nations. Technology has an impact on everyone’s
lives these days. Globally, electronic banking is becoming more and more common, and Pakistan is just
one of the many countries adopting this technology. Users can access their accounts from anywhere in
the world by using the internet.
3rd half paragraph.
By encouraging innovation, fostering growth, and boosting competitiveness, electronic banking, or “eBanking,” is revolutionizing the financial services sector. Banking organizations may now more
successfully compete in the global market thanks to e-banking, which allows them to offer services and
products that are not limited by time or location.
3rd other half paragraph.
Bank service delivery has evolved as a result of the progressive advancement of electronic banking. One
important tactic that affects the performance and competitiveness of commercial banks is the utilization
of various technological developments.
4th paragraph.
The banking industry and its clients have benefited greatly from recent technological advancements. One
such example is mobile banking, which allows clients to communicate with banks via cell phones and
receive services like account information, fund transfers, short message services, check book issuance,
and more. Currently, practically every bank in the world offers “Mobile Banking” services to its clients.
5th paragraph.
“Customer response to the evaluation of the perceived difference between expectations and final result
after consumption” is the definition of customer satisfaction (Tse and Wilton, 1988). There is a steady
and positive relationship that gathers both the E-service quality and customer satisfaction (Gronoos
1998). To check this relationship, that great customer satisfaction depends on receiving better and
higher quality service (Jain & Gupta, 2004). Therefore, a customer’s satisfaction is determined by how
happy or unhappy they are with how a product or service performed in comparison to their
expectations. (Keller & lehmann, 2006).