Uploaded by barika syeda

Customer Profile example2

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TICKET - BILLET
Avery, “The Student”
I thrive in environments
which support my
productivity.
Passenger Information
Age: 19
Lives: Waterloo, ON
Hometown: Kingston, ON Studies: Engineering
Personality
Precise
Independant
Adventerous
Pretentious
Passenger Bio
Avery is a 2nd year student at the
University of Waterloo. It’s the first
time that they are living on their own
and the experience hasn’t been the
best. Avery misses loved ones and
often travels back home to Kingston
to visit. With little money to spare,
Avery purchased a VIA Rail Pass
which allows for travel at a low fare.
The long train journey gives Avery
lots time to finish homework so that
at home, they can spend quality time
with family. Although the train is
nice and spacious, Avery’s
experience at the station hasn’t been
the best.
Jobs
Get all homeowork done before
arriving at the destination.
Travel with atleast 2 bags.
Stay nourished for the long trip
home. Careless
Dependant
Cautious
Modest
Motivations
Affordability
Cleanliness
Comfort
Pains
Poor connectivity at
stations. Needs to constantly keep
an eye on luggage. Poor selection of amenities
during travel. Lack of comfortable space
to do work. Gains
Quick & convenient
transport to and from the
station. Comfortable seating and
working area in the station. Quiet areas to complete
focused work. Clean and well-designed
station. Strong Wi-Fi and ample
outlets. Ability to purchase healthy
food and drink for the long
trip. Convenience
Timeliness
Connectivity
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