Activity Report Eastern and Central Program Area Meeting Compiled By: Sarah and Kenneth Theme: “Shinning together by Branding and Rebranding Ourselves and Our PA” NOVEMBER 2023 This report highlights the Discussions, feedback, Action points and resolutions from the Eastern and Central Program Area meeting conducted on 14th17th/November/2023 at Paradise Hotel Jinja. was an opportunity for all the staff to rebrand themselves? Introduction: The Eastern and Central Program area meeting 2023 was convened to bring together all staff of the Kamuli PA to reflect on their achievements, strengths, saboteurs and to further brainstorm and generate ideas on how to make Kamuli PA a centre of excellence she also defined saboteurs and encouraged staff to individually identify the saboteurs that exist within themselves and how to get rid of them. The meeting was under the theme: “Shining together by branding and Rebranding ourselves and our PA” Objectives The objectives of this meeting were; 1. To celebrate achievements and have fun 2. To draw learnings, highlight gaps and develop resolutions for continuous improvement. Attendance The meeting was attended by a total of 49 people (42 PA staff (17F,25M), 2 nannies and 5 outside P A Office staff (1F, 4M)) “Colleagues, use this meeting to reposition yourselves for greater opportunities.”, she said. The PAM giving official opening remarks She later highlighted the theme of the meeting and encouraged staff to have fun during the meeting sessions. Opening The chairman organizing committee (Chris Oluge) welcomed staff into the meeting and urged them to participate actively, shared the meeting agenda, unveiled the two teams and their members (Team Zai and Team Dorian) and asked participants to introduce themselves. The program Area Manager (Zaituna Asio) introduced herself last and officially opened the meeting. In her opening remarks, she welcomed all members and said that the PA meeting Morale boosting @team Zai Discussions Key learnings and gaps from the last financial year 2 This session was led by Milton Oyita, Project Manager DECIDE SPAD Who asked participants to define a learning and a gap. He further asked participants to pair up in groups to discuss and present on the key learnings, gaps and recommendations drawing from the previous F/Y. Teams discussed and presented as below; The philosophers (Maganda’s Group) Recommendation: The sponsored children to participate and benefit from projects Team Shuga (Gloria’s Team) Learning: Great team work and visibility in the communities Gap: Monday morning meetings stretch too long thus time consuming, Lack of synergy (Plan projects involving similar stakeholders at ago) Learning: A blended approach to sponsorship has given more results. This blended approach includes; Having CDFs, Program staff and management work together Follow up of the children Use of volunteers Use of model parents Engaging children and schools Increasing accountability of parent support groups Results yielded include; Meeting KPI’s Increased caseload assignments Reduced backlogs Reduced NOI’s Team shuga presenting their learnings, gaps and recommendations Recommendation: Reducing the frequency of the Monday morning meetings. Need for projects to plan together for proper alignment of activities. The Eagles (Christine’s group) The strikers during their group discussion Learning: Paper work and system-based processing of PRs and payments have been effective The Shakers and Movers (Rehema’s Group) Gap: Time wasting, resource wasting and delayed payments Recommendation: Kamuli PA to champion a paper free working online system Recommendation: Integration of project activities. Learning: Gap: Limited knowledge on child sponsorship amongst the grants staff Recommendation: shortening the vehicles repair and servicing timelines Recommendation: Need to have proper programming targeting SCs challenges The go getters (Constantine’s group) Learning: The teams are innovative and ready to learn e.g Rising, PF and learn. Gap: Motor vehicles repair and service processes are long Gap: Failing to address issues concerning children Gaps: We are projectized Team Play (Masaba’s Group) Learning: Making quarterly TORs and PRFs Learning: Many sponsored children are turning to become uncooperative Gap: Documentation and reporting of the activities done is still a challenge (Little of what we do is documented and reported out there) The shiners (Zaituna’s Group) The strikers (Jude’s Group) The Salongos (George’s Group) Learning: Teamwork and integration of activities makes us achieve more with less efforts Recommendation: Regular Capacity building session Recommendation: Steeping up on writing concept notes to support the sponsored children better. Innovations, tools for tracking participation of children Standing out as a result of working in advance on sponsorship Gaps: Limited support to sponsored children Learning: Effective communication is key to success of the team Gap: Coordination and integration amongst projects is low Recommendation: Regular teams’ meetings, strengthening coordination and integration. Joel’s Group Learning: Reducing sponsors across the world thus reduced funding Gap: Disallowable costs, Data inconsistencies and poor tracking of beneficiaries Recommendation: 3 Working in line with donor requirements Innovation of the sponsorship products for the SCs and local materials shops to train SCs Strengthening the COVAS (bringing them onboard to solve data inconsistencies) Quality assurance 25 20 15 10 5 0 share their learnings from the game and the responses were as below; 22 6 5 Weekly Twice a month Monthly Based on the results above, it was agreed that; The Monday Morning meeting will be conducted twice a month, held for one hour and where need arises it would be increased to two hours. PAC will help reschedule the meeting to twice a month effective January 2024. (Action point) A team member sharing her views The Iculis (Suzan’s Group) The Tororo team to attend online and then have one person attending physically every month. Learning: Sponsorship program integration is no longer theoretical, it has now been taken up to address the challenges. The PAM concluded the discussion on MMM by urging members to respect their votes and ensure regular attendance. Gap: Delayed implementation of projects (Slow payment processes) A team member @ team Dorian illustrating what he heard The PAM concluded this exercise by encouraging members to; Recommendation: Routine project meeting for proper targeting and synergies to identify the gaps and fill in Team Inebantu (Otim’s Group) Learning: Use of quarterly TOR for improved performance Gap: Delays in program implementation Recommendation: Timely submission of the Quarterly TORs Reactions to the presentations on Gaps and the recommendations Having had the presentations from the different groups, a review of the recommendations was launched to discuss and draw logical conclusions and resolutions as below; The Monday morning meeting Participants were asked to vote on the frequency of the Monday morning meeting and the results were as below; Drawing what we heard is a way of communicating Picking up something from every communication is key regardless Listening carefully is important, everyone listened carefully in order to deliver the right information. Emotions affect communication, during the game, all participants were eager to listen and deliver the message regardless of how they feel about one another. Know when and where to respond to a communication Detach from emotions while communicating Avoiding to respond while annoyed The chairman Electoral commission handing over results from the MMM voting exercise to the chairman The communication game (For the two teams) Participants broke into 2 teams (Team Zai and Team Dorian) and made long lines, the team leads were asked to whisper words to their immediate team member and the same was repeated until the message reached the last person who was instructed to illustrate/draw something related to the message they received. Both the teams performed well in the game and participants were asked to Kona dance! @team Zai PACs presentation on team work The PAC played a video of the Cart, asked participants to identify key learnings from the video, the following responses were identified and thoroughly discussed; Benchmarking is key (The lead learnt from the passer-by) There were saboteurs amongst some team members Need to set objectives for everyone to understand what to do Being bold in giving feedback Taking charge (the lead person took charge) Elements of motivations and incentives Accepting change The PAC further presented on team work, characteristics of bad and good team members. Participants also highlighted more strategies on how to build a good team. PAC presenting on teamwork The PAM concluded this teamwork session by encouraging members to set the brand by being different in how they practically do things. 4 70% is learnt on job by acting and taking on new responsibilities, 20% is learnt from others through team work and coaching and mentorship, 10% is learnt from school and other trainings. She then highlighted the Global Hub Direction in regards to sponsorship as follows; Improving the quality and timeliness of sponsorship communication processes and products where digitisation of sponsorship was key to ensure accuracy, timeliness and effectiveness to guide programming, dealing with sponsorship in emergencies, looking at timelines of sponsorship communication and partnership for sponsorship Optimising the cost of delivering sponsorship communication, clear account lines to charge for sponsorship communications will be adopted by FY25 Improve consistency of allocation methods and to reduce global and CO unassigned SCs, the caseload will be reduced at country office level. Modernizing sponsorship communication products: Recommendations from sponsorship communication are being put to revamp the project which would include for example use of Kobo collect, streamline production processes, online system to help sponsors get information on projects. Target sponsored children. Monitor and track SCs Conduct data entry, analysis and reporting. She also stated that the COVAS model will help us to increase presence in communities and monitor wellbeing of sponsored children and lastly urged participants to have the 9 commitments of plan at their fingure tips. The PAM concluded the sponsorship session by reminding participants that they are attached to sponsorship since most budgets within the grants are covered by sponsorship thus the need for all to support sponsorship Presentation on Quality improvement The chairman played a video on quality improvement and its importance, further went ahead to present on the 5 S i.e Sort, set in order, shine, standardize and sustain Presentation on Risk Mitigation Joel presented on Risk Mitigation, cautioned participants on declaring there where a bouts for security purposes and emphasized on the need to secure visibility and identity through branding. She also further broke down the participants allocation policy implementations as below; Sponsorship manager presenting on sponsorship Presentation on sponsorship The sponsorship manager begun by hailing Kamuli PA for being the best performer, she then introduced the 70 20 10 learning model and explained that All Country offices will have uniform caseloads, every country with excess caseloads will reduce caseloads by cancellation. Kamuli will have to phaseout sponsorship in communities that have had sponsorship for 15-20 years. Assignment of sponsorship to be maintained at 90% She further called upon the sponsorship team and grant projects to work together to; The newly elected branding focal person giving a speech Branding Discussions around branding revealed quite a number of gaps as below; There are no standards and guidelines that guide our branding and thus nonuniformity. The materials used for branding have not been durable for example the sign posts we have at the schools and within communities are peeling off and are being vandalized. We have done a lot in the community but it’s not known, we need to resort to engraving all our constructions and invest in the media to increase our visibility. “We need to adopt the idea of branding bags given to sponsored children. This will help to increase our visibility in communities.” Robert Masaba ” Our visibility at functions like Runs(marathons) is almost non-existent and yet we contribute to a greater percentage”, Jacob Otim. We shall take up the idea of branding in CMT and cross functional meeting. Suggestions were made to have certificates given to our participants and It was also resolved that certificates would be issued based on competence (certificates will be competence based) “I suggest we come up with a focal point person for communication and influencing”, Christine Oseku The branding Focal person Maganda Ahamada was nominated unopposed and the team agreed on his roles and responsibilities as below; Ensuring visibility in all plan events IEC materials are used and stored well Linking communications department to the PA. Work with M&E and project managers to identify areas that require branding Support the team to develop a a branding plan and standards The PAM concluded the session by advising the team to start with the kind of branding that we are able to do as they wait for PIU standards and guidelines for branding. She further highlighted that Managers should take lead when it comes to 5 branding for example during trainings, each project needs a communication and influencing strategy. Presentation from the finance team The presentation was shared by the Assistant accountant who informed the team that all accountants had held a meeting with the country Director and Kamuli emerged the best PA. “We are doing well in terms of reporting, compliance and filing of finance documents”, John Okumbe He then made a presentation on Areas of improvements for the PA, Management of open items, Wrong postings, Intercompany charges, GL coding, Lending WBSs, Narration in the PRs, Requirements for Mobile money payments, Invoice payment essentials, Finance best practices, Cash flow management. He finalized his presentation by urging the team to be vigilant while typing the payment list to avoid the typo errors and suspicion of fraud by auditors. Reactions to the finance presentation “We been having challenges with incompetent facilitators nominated by the District leaders (departmental heads), Is it a must for District leadership to always nominate facilitators used by projects or project officers and managers can select facilitators they deem competent”, Gloria Adero The PAM concluded that Identification of facilitators is at the discretion of Administration but project teams can suggest facilitators they wish to work with, however cautioned the team to follow the right procedures and ensure communication is made to the various departments of the district prior to district staff engagement. A team member sharing her views. Accomplishments (Summarized) The following were the accomplishments of the PA meeting; 1. Staff recognized and celebrated best practices, achievements and had fun. 2. Staff received guidance and recommendations from the PAM on how to respond and resolve major challenges as below; Managers need to identify the need for branding at planning level i.e ensuring the aspect of branding is embedded in the TOR and requests raised Visibility is a way of branding, there is need to have banners and tear drops in every workshop or training Issuing certificates is also away of branding and therefore, certificate will be issued based on competence and significant contributions Staff to conduct orientation with service providers prior to any engagement to share expectations and key deliverables, this should be followed up by close monitoring and further support for better results Staff to work with the procurement department to ensure engagement of competent service providers and communicate to the department before engaging a district staff. 3. 4. 5. Admin to conduct a meeting with all drivers to improve on motor vehicle servicing timelines (Action Point) The branding focal person (Maganda Ahamad) was elected and the team agreed on his roles and responsibilities. A committee was established to develop a concept on how the PA will position itself to be a centre of excellence as agreed. The team came up with resolutions on the different items discussed as below; 6 The meeting was successful and so refreshing given that there was much fun with minimum concentration on work related matters. The team was glad to meet and know each other especially meeting the Tororo team. Monday Morning Meeting to be conducted twice a month i.e the first and third Mondays of the month with effect January 2024. Sponsorship coordinator to provide a detailed monthly report every first Monday of the new month. Program Area meeting to held once a year outside the PA. Admin to hold a meeting with the drivers to shorten the processes of repair Program Area Chairperson to open a WhatsApp for the PA PMs and PCs to regularly meet and integrate activities in their areas of operations Certificates to be awarded based on competence and significant contributions PMs to share documentation and profiling of the activities Branding Focal person to provide a branding standard for the PA PAC to come up with a concept for the craft shop Feedback The team gave feedback that; What would we want to leave behind? Procrastination and negative mindsets/ energies 2. What do we want to become? A centre of excellence 3. How would we want to get there, what challenges shall we have on the way and how are we going to overcome the challenges? Innovation Branding and visibility Adhering to plan policies and values and guidelines Motivation sessions for staff to be held Mr. Masaba and the country team applauded Kamuli team for organizing a meeting and encouraged the team members to support one another. Team Tororo raised concerns about the late vehicle arrival times and urged the admin to improve for smooth programming A summary of the resolutions Having had thorough discussions on the different items and areas of concern, the team came up with the following resolutions; 1. 4. where are we? Midway Lastly the team established a committee that was responsible for developing a concept on how the PA will position its self as a center of Excellence, these committee members were; The boys @team Zai and team Dorian 1. Closing Remarks In her closing remarks, PAM urged staff to master positive intelligence (ability to identify saboteurs) as a way of shinning our brand as a PA. She related the structure of the PA to a bridge and asked the team to identify materials used in constructing a bridge. 2. 3. 4. 5. 6. John peter Okumbe (Chairperson) Christine Oseku (Member) Catherine Apio (Member) Flavia Kitop (Member) Jude Kaddu (Member) She requested a team member to draw a picture of a bridge and asked the questions below; “Dear colleagues, imagine our PA crossing a bridge from one end to another, what would we want to leave behind? how would we want to get there? What do we want to become? where are we? And what challenges will we have on the way and how are we going to overcome the challenges?” Zaituna Asio Together, the team brainstormed and reflected on the answers to the above questions as follows; A team member receiving a gift with joy The after-meeting sessions were full of games, the chairman organizing committee finally shared information about the evening games agenda, exchange of gifts, dinner and adjourned the meeting to next year around November. 7