DOCS Issues Troubleshooting Document
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Error tracking: ............................................................................. 5
Database Lock: ............................................................................ 5
Mainframe jobs failed : ................................................................ 5
Invalid schedule number: ............................................................ 6
KOSAN issue: ............................................................................... 6
UISODWS2.OD0044 ..................................................................... 7
Database lock : DOCS42JD – wreprs1 .......................................... 8
Shipping address missing in Seminole: ........................................ 9
Schedule reports issue ............................................................. 10
User tried to add UPS cartons manually .................................... 11
Combine BOL ............................................................................. 11
Undo process failed ................................................................... 12
Undo process failed ................................................................... 12
Full case pick went to Ultra pick location. .................................. 13
Carton not billed which is in freight floor .................................. 13
Order Schedule failed – docs5ajr ............................................... 14
user tried to select dynamic pick location. ................................. 15
Bin Label for Shelf not printed properly ..................................... 16
docs55jr failure ......................................................................... 16
Carton stuck in Q status ............................................................ 16
Error message in Fluid load gatepass screen: ............................ 18
Cursor error ............................................................................... 19
Schedule stuck: ......................................................................... 20
To reprint Spl OPS ticket: .......................................................... 21
Problem with startup script (EOD) ............................................ 21
Closing UPS manifest not working
DOCS22JR failure
DCMHS6PC died
Abend in DCPK24PF screen
FEDEX MANIFESTING ISSUE(duplicate)
Archive On tape out issue
UPS manifesting monitor
Restart the Loft ware server
Packing slips not printing
Routers not printing
Invalid weight while closing FEDX
Change Carton Status
Change service code in FedEx or UPS
Prepacks did not print in Seminole
PROGRAM down
Come out of AUTO mode
docs5ajr issue (duplicate record)
prepacks did not print
CODE NOT DEFINED error
ISSUE: docs06jr failed in Mocksville
Remove the directives
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change the postal code
CMD to kill a program
PREP carton status change
Bring up DOCS after power outage
Procedure for shutting the system down that is running docs
Dynamic locations are out of sync
Could you put back the pre-tick information to this case
DOCSINVT issue
Cmd to move the queue from one printer to other
DOCS5AJR failure in wave_spreading
Tape drive problem
Directories missing
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SOURCE DIRECTORIES:
COBOL --> /dms/cobol
4GL --> /users/dmsadm/src4gl
C --> /dms/srcC
Scripts --> /dms/scripts
Dialog Screensets --> /dms/dialog
Cobol object files --> /dms/obj
Copybooks --> /dms/copyfiles
LOGIN/LOGOUT PROGRAMS:
Cobol:
Step
Step
Step
Step
Step
Step
Step
1:
2:
3:
5:
6:
7:
8:
Go to /dms/cobol. Enter the cmd "out NDS713C0.eco /home/nairi"
Make changes to the programs in your working directory
update the install.many file. (A sample file is present in /home/nairi)
Log in as dmsadm. pwd: Samicat
execute install.many from the home dir
its done!!
To cancel a logout use 'canout'
4GL:
Step 1: "cko packsum.4gl 1 0" to logout the program
Step 2: "cki packsum.4gl 1 0" to check in the program
Step 3: Create a folder /dms/hold in your home directory
Step 4: Move the 4GL code and the make file (*.mak) to that direcotry.
Step 5: Switch user into dmsadm and change to src4gl directory
Step 6: run - cmpl4gl <SCM_Number> dms <your_userid> <program1>
<program2>... <makefile>
Make sure that you see the new 4ge out there.
Step 7: run - copy_dms src4gl <program1> <program2>
(No need to migrate the make file if you have not modified it)
Step 8: Go to the production Box. Switch user to dmsadm and change to directory
src4gl
Step 9: Compile the program using the make -f <make_file_name>
Step 10: Move the .4ge to one directory above the src4gl directory.
P.S: I have never moved a 4gl code to production. Kiruba had once sent me these
instructions in mail.
COMPILE PROGRAMS:
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Cobol: esqlcobol <program name with extension>
C/4gl: Never done it before, need confirmation from Kiruba
MISC COMMANDS:
DODMS: Invokes the DMS main menu
DODMSRF: Inokes the DMS RF Menu. Never used it till date.
SDE: Invokes the animator session for cobol. An alternative method to 'animate' in
Cobol is specified in the document O:\## Wipro Knowledge Transfer\DMS\vf
Documents\Animator
DS: Invokes the MF Dialog screen creation utility
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1. Error tracking:
Whenever we get a call for a job failure, Follow the below steps to get the error
message
Login to the respective production server
Go to the path: /usr/docs/logs
Check for the file error.log.trf for the recent error message and info.log file for
the detailed error message.
Go to /tmp directory and search for the log file or debug file with the program
name.
Eg. docs01jr.out
docsF.debug
2. Database Lock:
Reference Ticket Number: 07738874
Description:DOCS error on lehpurs1 with module MODULE : dcif24pc MODULE:
DOCS01JR, please contact DOCS oncall.
Error message:
SQLCODE / DESC: -244
Could not do a physical-order read to fetch next row.
Resolution:
Restart the job docs01jr by logging in as user ‘docs’
docs@lehpurs1 /usr/docs/logs $ su - docs
docs's Password:
docs@lehpurs1 /usr/docs/logs $ nohup docs01jr >/tmp/docs01jr.out 2>&1 &
3. Mainframe jobs failed :
Reference Ticket Number: 07738861
Description:
*Job DOCSPLUW.TOD@0915 in appl WRGDOC02.3582 failed with ? o
Analysis:
The jobs that were shut down after EOD were not started again due to some reason.
Hence most of the jobs were not running.
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Resolution:
All the jobs were restarted again
nohup
nohup
nohup
nohup
nohup
nohup
docs01jr >/tmp/docs01jr.out 2>&1 &
docs02jr >/tmp/docs02jr.out 2>&1 &
docs03jr >/tmp/docs03jr.out 2>&1 &
docs04jr >/tmp/docs04jr.out 2>&1 &
docs07jr >/tmp/docs07jr.out 2>&1 &
docslotb 0004 >/tmp/docslotb.out 2>&1 &
nohup docslotb 0003 >/tmp/docslotb.out 2>&1 &
4. Invalid schedule number:
Reference Ticket Number: 07741199
Description:
DOCS error on wrsmrs1 with module MODULE : dcos61pc MODULE: DOCS5AJR
Error:
+ mg_error_nbr=0
+ dccm07pc docs5ajr build_f2 0
+ let step_number=step_number+1
+ dcta18pc DOCS5AJR 2
+ [ 2 -lt 25 ]
+ dccm07pc docs5ajr load_prod_orders
+ eval load_prod_orders
+ load_prod_orders
+ mg_error_nbr=255
+ dccm07pc docs5ajr load_prod_orders 255
+ set -A mg_error_desc DOCS5AJR: Failed in load_prod_orders
+ cm01_error
+ dcta17pc 255
+ exit 255
Resolution:
Restart the job docs5ajr from step 3 by logging in as user ‘docs’
nohup docs5ajr 3 &
you can docs33sc table for the last schedule which has run.
schd_nbr
21
schd_stat
A
pick_wave_nbr
11
sort_sequence_nbr 1
pick_wave_stat
A
5. KOSAN issue:
Reference Ticket Number: 07741996
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Problem: The KOSAN tables were not rolling in EL Paso.
Analysis:
Check whether the job DCMH81PC is still hung
> ps -ef | grep DCMH81
ramans 67084 95970 1 13:40:23 pts/27 0:00 grep DCMH81
oper1 96902 69488 0 04:01:55
- 0:34 DCMH81PC 10
Resolution:
Since it is hung, kill the job and restart it again
> opcom kill -9 96902
> nohup DCMH81PC 10 &
[1]
114484
6. UISODWS2.OD0044
Reference Ticket Number: 07746651
Description : Job UISODWS2.OD0044 in appl ODWS2044.4077 failed with 0 on
itgcurs90
Error:
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE
: ODWMS2PS
ERROR NUMBER : 99120
SEVERITY
:4
PARAGRAPH
: 03020
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: boxs
TIME
: Thu Nov 6 08:00:23 2008
SQLCODE / DESC: 100 100 Row not found.
SQLERR ISAM : 1
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: problem during fetch of wms2_prodsale_cur cursor
***************** END BOXS ERROR MESSAGE *****************
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE:
odwms2jr.0044.ksh
PARAGRAPH:
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ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
boxs
TIME:
Thu Nov 6 08:00:15 EST 2008
odwms2jr.0044.ksh: script failed in extract_items
Resolution:
The error is not explicit.
Call operations and Try rerunning the job.. The job completed successfully
If the job failed, try running it after 3 hours. It will get completed successfully.
7. Database lock : DOCS42JD – wreprs1
Reference ticket number : 07745073
Description:
DOCS error on wreprs1 with module MODULE : DCDB03PS MODULE: DOCS42JD
Error:
> cat error.log.trf
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCDB03PS
ERROR NUMBER : 430
SEVERITY
: 538976288
PARAGRAPH
: 4300
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: oper1
TIME
: Thu Nov 6 08:30:14 2008
SQLCODE / DESC: -244 Could not do a physical-order read to fetch next
row.
SQLERR ISAM : -154
SQLERR ROWS : 1
SQLERR OFFSET : 71
SQLERR ROWID : 513
MESSAGE
: Error executing db03_dc44_del
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS42JD
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
oper1
TIME:
Thu Nov 6 07:41:55 MST 2008
DOCS42JD: run_db03 failed -script continueing
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***************** END DOCS ERROR MESSAGE *****************
set -A step_array run_db07 \
run_db13 \
run_db03 \
run_docs01jr
Resolution:
From the error message, it is obvious that the script is running.
Hence, we have to restart the failed step alone as follows:
nohup docs42jd 3 3 &
8. Shipping address missing in Seminole:
Refernce Ticket number : 07746761
Problem: Shipping address missing in USPS carton
Carton #: 093829224
Delivery no: 0069475199
Resolution:
Run the following query:
select * from docs10oh where delv_doc_nbr="0069475199"
invoice_number
69475199
invoice_ckdig
3
swog_invc_nbr
order_type
RG
order_origin
P
order_stat
W
order_schd_seq
1
customer_number
91563
shipping_loc
SEW
dest_ship_grp_id 09391
cust_ship_to_nbr 91563043539
ship_to_addr_line1 TRACY PLUNKETT C/O K.B.R
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ship_to_addr_line2
ship_to_addr_line3
ship_to_addr_line4
ship_to_addr_line5
ship_to_addr_line6
The ship_to_addr_line1 has to be to two fields as follows
Query:
update docs10oh set ship_to_addr_line1=” TRACY PLUNKETT”, ship_to_addr_line2=”
C/O K.B.R” where delv_doc_nbr="0069475199"
invoice_number
69475199
invoice_ckdig
3
swog_invc_nbr
order_type
RG
order_origin
P
order_stat
W
order_schd_seq
1
customer_number
91563
shipping_loc
SEW
dest_ship_grp_id 09391
cust_ship_to_nbr 91563043539
ship_to_addr_line1 TRACY PLUNKETT
ship_to_addr_line2 C/O K.B.R
ship_to_addr_line3
ship_to_addr_line4
ship_to_addr_line5
ship_to_addr_line6
9. Schedule reports issue
Reference Ticket number: 07746932
Problem:
The user called and told that they are running an emergency wave for schedule
number 65 and wave number 01. But the reports(dcos30r1) are coming for wave 37
which was not purged yet.
Resolution:
Go to the script for the dcos31rc which is dcos30ps.eco and search from which table
it is deleting the records. It is DOCS59PE. Upload the data and Delete the records
from the table for the schedule number 65.
Query:
upload to <filename>
select * from DOCS59PE where schd_nbr=”65”
delete from DOCS59PE where schd_nbr=”65”
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Just run the job and check if everything is cleaned up.
dcos30ps 65
Output:
-rw-r--r--
1 ramans
staff
726 Nov 7 11:06 os30120081107110621930
ramans@wrsmrs1 /u/docs/reports
> cat os30120081107110621930
DCOS30R1
1
11/07/08 11:06:22
SEQ: 1
VF
PAGE:
SEW
CARTON SELECTION EXCEPTIONS REPORT
AS OF 11/07/08
SCHEDULE: 65
WAVE
LOT
SEG CODE
SIZE
PREPACK
STORAGE CARTO
---- ------------------ ---------------- ---------- -------------
QTY SHORT
---------
LOCATION
--------
-----------------------
NO DATA EXISTS FOR THIS REPORT
*** END OF REPORT ***
10.User tried to add UPS cartons manually
Reference Ticket number: 07750223
Problem: Luray
The user tried to add UPS cartons manually in “Add Fluid Load Cartons” screen.
After the carton number is entered/scanned nothing has shown up.
Resolution:
SQL query was not working. 1) The butter of the sql query was extended 2) The
parameters matched with the sql_statement.
The code “dcsh16pc.ec” was modified by Mickey and migrated to Production.
11.Combine BOL
Reference Ticket number: 07750425
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Problem: Mocksville
Trying to combine two BOL numbers. It gave a error msg like “prepaid indicator is
not marked on”.
Resolution:
Screen: Shipping -> BOL Maintenance -> Combined BOL
BOL# 604289214 and 604289429
We updated the table docs13sh with the ppd_freight_cd = “B” matching with other
other BOL.
It worked fine.
12.Undo process failed
Reference Ticket number: 07750509
Problem: Hollypond
The background undo process dcos15ps failed.
Resolution:
The purge didn’t happened on the table docs47ol for the invoice nbr 69478453
So we deleted that row in the docs47ol table and asked the user to start the
background undo process.
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS15PS
ERROR NUMBER : 405
SEVERITY
:5
PARAGRAPH
: 4000
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: jordaro
TIME
: Mon Nov 10 09:07:03 2008
SQLCODE / DESC: -239 Could not insert new row - duplicate value in a UNIQUE IN
DEX column.
SQLERR ISAM : -100
SQLERR ROWS : 1
SQLERR OFFSET : 193
SQLERR ROWID : 209665
MESSAGE
: Delivery = 0069478453
***************** END DOCS ERROR MESSAGE *****************
13.Undo process failed
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Reference Ticket number: 7751050
Problem: Connectship Issue
The user is still waiting reply from Connectship.
Resolution:
We killed the process dcshj7 and asked the user to try it again. It worked fine.
parthiu 51410 122838
1 13:47:37 pts/77 0:00 grep dcshj7
parthiu@lemcurs1 /tmp
> ps -ef | grep DCSHC7
docs 92632 114736 0 13:18:51
- 0:00 DCSHC7PC 01
parthiu 267068 122838 0 13:47:46 pts/77 0:00 grep DCSHC7
14.Full case pick went to Ultra pick location.
Reference Ticket number: 7751288
Problem: Luray
The full case pick went to Ultra pick location which is not supposed to as per the
user.
Resolution:
The cartons records which is in docs20ch should match with the docs11ch table. The
full_case_pick_ind should be “Y” in both the tables in order to process the normal full
case pick. Since it is doesn’t match in this case, it went to ultra pick location.
So there is no issue in this scenario.
15.Carton not billed which is in freight floor
Reference Ticket number: 07752491
Problem: Luray
The carton is in freight floor and the user told it is in confirmed status. But the
carton is not billed.
Resolution:
When we checked the table docs11ch (shipping carton table), we found that the
carton status is “W” wave status. It is not confirmed yet.
So we asked the user to go the freight floor confirmation screen and to confirm this
carton. Then the carton status changed to “C” in docs11ch table.
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Code is also fixed for USPS carrier irrespective of any customers. Refer the file
dcsh27pf.4gl file.
test_make dcsh27pf
delta dcsh27pf.4gl
prod_make dcsh27pf
send_prog ALL bin dcsh27pf
opcom migrate src dcsh27pf.4gl
Since the docs67fl table is not updated in this case. We updated the table docs11ch
as
update docs11ch
set carton_stat='W'
where carton_bar_code='00000510710937398812'
Then we went to freight floor and confirmed the carton. The table docs67fl is
updated now.
Searches the active database table.
** 1: docs67fl table**
fluid_load_crtn_id [-1
]
carton_bar_code [00000510710937398812]
shipping_loc
[LUW]
ups_service_code [06]
ship_to_zip_code [09468 ]
invoice_number
[69440181]
carton_ship_weight [2.70
]
cust_state_store [97956680801]
wran_bol
[
]
freight_amt
[0.00
]
schd_nbr
[70]
pick_wave_nbr
[20]
fld_load_hold_ind [N]
exp_trk_id
[9101921507001937398816
]
delv_doc_nbr
[0069440181]
create_date_time [2008-11-11 10:39:39]
16.Order Schedule failed – docs5ajr
Reference Ticket number: 7752729
1) Schedule failed for the step load_prod_orders due to database lock.
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Resolution:
Ran the docs5ajr.
nohup docs5ajr 3 &
2) Order scheduling failed in profile_dfp step.
Error:
MESSAGE
: No Pick Bin For 469810A
DOCS5AJR: Failed in profile_dfp
12
P
Resolution:
Run the following query with the schedule number and ask the user to setup bin
locations for all these SKUs. Once they get back saying everything has been setup
then restart the job at the failed step.
nohup docs5ajr 4 &
select distinct b.lot_number, b.dim1, b.dim2
from docs11ch a, docs12cd b
where a.ship_carton_nbr = b.ship_carton_nbr
and a.schd_nbr = '61'
and not exists (select * from docs06pb c
where b.lot_number = c.lot_number
and b.seg_code = c.seg_code
and b.dim1 = c.dim1
and b.dim2 = c.dim2
and b.dim3 = c.dim3)
3) Job failed in preticket_extract due to error: Network receive failed.
Restarted the job from failed step after logging in as docs user
nohup docs5ajr 20 &
17.user tried to select dynamic pick location.
Reference Ticket number: 7753174
Problem: Luray
The user tried to select a dynamic pick location for lot# 98T47GH and the loc# U05056B
Resolution:
The user should not pick the dynamic pick location.
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18.Bin Label for Shelf not printed properly
Reference Ticket number: 7753261
Problem: Hollypond
The user gave the locations C11-067A. C11-067B, etc
It didn’t printed properly.
Resolution:
Checked the same in our local printer and it worked properly.
Asked the user to check with some other printer.
19.docs55jr failure
Reference Ticket number: 07757662
If docs55jr fails with error code 255 then restart the job with the following command
as docs user nohup docs55jr <schedule_number> &
nohup docs55jr 37 &
nohup docs55jr 69 &
other kind of failure: docs55jr
unload to /home/rajak/ docs50sd_bk
select *
from docs50sd
where carton_bar_code not in (select carton_bar_code from docs12cd)
take a back up of this data fetched from this query and delete the data from this
50sd table and restart docs55jr with schd nbr.
20.Carton stuck in Q status
Reference Ticket Number: 07756467
There are two possible places where the carton goes into Q status
1) During quarantine -
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Once the carton goes into Quarantine, the carton goes into Q status and gets a
crtn_quar_grp value in the docs20ch.
Now, when the user calls up saying that the carton is stuck in Q status then all we
need to do is
- Check to make sure the pre-note that the carton belongs to must be complete
because, in Canada, the carton goes to the Q status until the whole pre-note has
been received.
- Check for a record in the docszgpt table, if it is not then place a record in that table
and go to the quarantine screen and release it.
Updated
Reference Ticket Number: 07756467
There are two possible places where the carton goes into Q status
1) During quarantine Once the carton goes into Quarantine, the carton goes into Q status and you will fine
crtn_quar_grp as null but you need to update the field with the query
Update docs20ch
Set crtn_quar_grp = ‘XYZ01”
where storage_carton_nbr = '404893967'
similary we need to create a entry in docszgpt for this carton and quar_grp
-------------docszgpt------------parm_type
[QR]
parm_stat
[A]
storage_carton_nbr [404893967]
received_date
[
]
inbound_ship_nbr [132654CHR]
asn_nbr
[132654CHR ]
po_nbr
[
]
pack_location
[ ]
pack_employee_nbr [ ]
cut_number
[ ]
lot_number
[
]
seg_code
[
]
dim1
[
]
dim2
[
]
dim3
[
]
qc_percent
[
]
crtn_quar_grp
[XYZ01]
date_rel_op
[]
maint_date_time [
]
operator_initials [SKR]
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Then got to docs application screen by giving dcmn10pp dcmn10m1
Receiving->quarantine->quarantine review
Then give the quarantine what you have given and then press F2 and then F3
Now check the status in the docs20ch table the carton_stat would be changed form
Q status to A
Check that by giving the query.
select * from docs20ch
where storage_carton_nbr = '404893967'
21.Error message in Fluid load gatepass screen:
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Reference Ticket Number: 07757332
dcshc7pc.ec is the program that talks with the connectship
shc7.div01 is the log file for the connectship.
User was getting an error message something like – ‘postal code not provided for
consignee’.
In this case, find the carton number (which would be the shipper reference number)
from the log file. Find the delivery number of the carton and check the ship to
customer zip code – it should be just 5 character. If it is more than that then chop of
the last few characters.
Also make sure the state and city are valid ones. The valid states can be found in the
above said program.
It usually happens for Puerto Rican orders.
22.Cursor error
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCIF29PS
ERROR NUMBER : 1100
SEVERITY
:5
PARAGRAPH
: 01100
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Wed Nov 19 06:23:31 2008
SQLCODE / DESC: -267 The cursor has been previously released and is unavailable.
SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 417034
MESSAGE
: Error fetching wrk1 table
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCSINVB
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Wed Nov 19 06:15:05 EST 2008
DOCSINVB: Failed in build_invwrk1
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***************** END DOCS ERROR MESSAGE *****************
Restart the job by passing the time parameter, which can be got from log file(
/tmp/docsinvb.debug)
docsinvb <physical plant code> <timestamp> <begin step> <end step>
Eg
nohup docsinvb 0008 2008-11-1818:25:00.87624 2 &
23.Schedule stuck:
User called and reported that the schedule is stuck.
Check in which step the order scheduling job(docs5ajr) is stuck.
> ps -ef | grep docs5a
docs 32934 43376 0 07:59:37 pts/17 0:00 /bin/ksh /usr/docs/scripts/docs5ajr
docs 43376
1 0 07:59:37 pts/17 0:00 opcom docs5ajr
ramans 73000 80976 1 08:14:02 pts/0 0:00 grep docs5a
ramans@rkhsurs1 /tmp
> ps -ef | grep 32934
docs 32934 43376 0 07:59:37 pts/17 0:00 /bin/ksh /usr/docs/scripts/docs5ajr
ramans 55868 80976 0 08:15:36 pts/0 0:00 grep 32934
docs 92928 32934 0 07:59:41 pts/17 0:00 dcos62ps
Kill the step that is stuck
ramans@rkhsurs1 /tmp
opcom kill -9 92928
Login as docs and restart the job from the step in which it has failed.
docs@rkhsurs1 /usr/docs/scripts $ nohup docs5ajr 7 &
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24.To reprint Spl OPS ticket:
User called and told that he wants to reprint a Special OPS ticket for a carton that
has already been confirmed to shipping.
Resolution:
Execute the following query that is available in /u/butlera/insrt23tk, by changing the
ship carton number.
Query:
insert into docs23tk (crtn_bar_code, pck_path_grp,pck_path_seq,
whse_bin_loc, prod, seg_code, dim1,dim2, invc_nbr, pc, cust,
cust_dept, cust_item, tkt_fmt_code, upc, pck_qty, rtl_pr,
cust_whls_pr, spl_oper_code_1, spl_oper_code_2, spl_oper_code_3,
spl_oper_code_4, spl_oper_code_5, spl_oper_code_6, spl_oper_code_7,
delv_doc_nbr, crte_date_time)
select b.carton_bar_code,pick_path_grp, pick_path_seq, d.whse_bin_location,
d.lot_number, d.seg_code, d.dim1, d.dim2, a.invoice_number, ' ',
a.customer_number, a.cust_dept, c.customer_item, '01',
c.universal_prd_cd, pick_qty, c.suggest_rtl_price,
c.garment_whlse_prc, spl_oper_code_1,
spl_oper_code_2,
spl_oper_code_3,
spl_oper_code_4,
spl_oper_code_5,
spl_oper_code_6,
spl_oper_code_7,
b.delv_doc_nbr, current
from docs10oh a, docs11ch b, docs12cd c, docs30pw d
where b.ship_carton_nbr in (
'094048757'
)
and a.invoice_number = b.invoice_number
and b.ship_carton_nbr = c.ship_carton_nbr
and b.ship_carton_nbr = d.ship_carton_nbr
and c.lot_number = d.lot_number
and c.dim1 = d.dim1
and c.dim2 = d.dim2
25.Problem with startup script (EOD)
User called stating that there is a problem with startup and DCMH88PC is not
running.
Resolution:
Check whether DCMH81PC and DCMH86PC are running
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ps –ef | grep DCMH81PC
ps –ef | grep DCMH86PC
If both are running, start the DCMH88PC by passing divert station as parameter
nohup DCMH88PC 10 &
26.Closing UPS manifest not working:
Description:
User called in said that UPS trailer is not getting closed. She is getting an error “
Service not available to the country”
Solution:
Check in /tmp/shc7.01 for the error message
<SHIPRESPONSE><RESPONSE><TRANSACTIONREFERENCE><CUSTOMERCONTEXT
>Local mode using Progistics XML Proce
ssor</CUSTOMERCONTEXT><XPCIVERSION>6.1.17</XPCIVERSION></TRANSACTI
ONREFERENCE><RESPONSESTATUSCODE>2<
/RESPONSESTATUSCODE><RESPONSESTATUSDESCRIPTION>Failure</RESPONSES
TATUSDESCRIPTION><RESPONSEERROR><ER
RORSEVERITY>Failure</ERRORSEVERITY><ERRORCODE>1001</ERRORCODE><ER
RORDESCRIPTION>Service not availabl
e to this
country</ERRORDESCRIPTION><MINIMUMRETRYSECONDS>N/A</MINIMUMRETRYS
ECONDS><ERRORLOCATION><ER
RORLOCATIONELEMENTNAME>N/A</ERRORLOCATIONELEMENTNAME><ERRORLOC
ATIONELEMENTREFERENCE>N/A</ERRORLOCATI
ONELEMENTREFERENCE><ERRORLOCATIONATTRIBUTENAME>N/A</ERRORLOCATI
ONATTRIBUTENAME></ERRORLOCATION><ERRO
RDIGEST>N/A</ERRORDIGEST></RESPONSEERROR></RESPONSE><RATEDSHIPM
ENT><ERROR><ERRORCODE>1001</ERRORCODE
><ERRORDESCRIPTION>Package #1: Service not available to this
country</ERRORDESCRIPTION></ERROR><BILL
INGWEIGHT><WEIGHTUNITS>LB</WEIGHTUNITS><WEIGHTVALUE>6.5000</WEI
GHTVALUE></BILLINGWEIGHT><TOTALCHARGE
S><CURRENCYCODE>UNKNOWN</CURRENCYCODE><MONETARYVALUE>0.00</MO
NETARYVALUE></TOTALCHARGES><TRANSPORTAT
IONCHARGES><CURRENCYCODE>UNKNOWN</CURRENCYCODE><MONETARYVALU
E>0.00</MONETARYVALUE></TRANSPORTATIONCH
ARGES><SERVICEOPTIONSCHARGES><CURRENCYCODE>UNKNOWN</CURRENCYC
ODE><MONETARYVALUE>0.00</MONETARYVALUE>
</SERVICEOPTIONSCHARGES><DISCOUNT><CURRENCYCODE>UNKNOWN</CURR
ENCYCODE><MONETARYVALUE>0.00</MONETARYV
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ALUE></DISCOUNT><GUARANTEEDDAYSTODELIVERY>None</GUARANTEEDDAYST
ODELIVERY><SCHEDULEDDELIVERYTIME>None
</SCHEDULEDDELIVERYTIME><ARRIVEDATE>n/a</ARRIVEDATE><RATEDPACKAG
E><PKGERROR><ERRORCODE>3013</ERRORCO
DE><ERRORDESCRIPTION>Service not available to this
country</ERRORDESCRIPTION><LABELSTATUS><ERRORCODE
>2425</ERRORCODE><ERRORDESCRIPTION>Not generated due to previous
error</ERRORDESCRIPTION></LABELSTAT
US><HTMLSTATUS><ERRORCODE>2425</ERRORCODE><ERRORDESCRIPTION>N
ot generated due to previous error</ERR
ORDESCRIPTION></HTMLSTATUS><EMAILSTATUS><ERRORCODE>2428</ERRORC
ODE><ERRORDESCRIPTION>Not Requested</
ERRORDESCRIPTION></EMAILSTATUS></PKGERROR><PKGSERVICE><SCS>TAND
ATA_UPS.UPS.GND</SCS><DESCRIPTION/></
PKGSERVICE><PACKAGETOTALCHARGES><CURRENCYCODE>N/A</CURRENCYCOD
E><MONETARYVALUE>0</MONETARYVALUE></PA
CKAGETOTALCHARGES><PACKAGEBASECHARGES><CURRENCYCODE>N/A</CURRE
NCYCODE><MONETARYVALUE>0</MONETARYVALU
E></PACKAGEBASECHARGES><PACKAGESERVICEOPTIONSCHARGES><CURRENCY
CODE>N/A</CURRENCYCODE><MONETARYVALUE>
0</MONETARYVALUE></PACKAGESERVICEOPTIONSCHARGES><PACKAGEDISCOUN
T><CURRENCYCODE>N/A</CURRENCYCODE><MO
NETARYVALUE>0</MONETARYVALUE></PACKAGEDISCOUNT><DELIVERYINFO><T
RACKINGNUMBER>N/A</TRACKINGNUMBER><SH
IPDATE>4/1/2009</SHIPDATE><GUARANTEEDDAYSTODELIVERY>None</GUARANT
EEDDAYSTODELIVERY><SCHEDULEDDELIVER
YTIME>None</SCHEDULEDDELIVERYTIME><ARRIVEDATE>n/a</ARRIVEDATE><W
AYBILLBOLNUMBER/><TRACKING_NUMBER_2/
><ORIGINATOR_TRACKING_NUMBER/></DELIVERYINFO><REFERENCE><SHIPPER
REFERENCE>098226358</SHIPPERREFERENC
E><CONSIGNEEREFERENCE>595026930</CONSIGNEEREFERENCE><MISCREFEREN
CE1>098226358</MISCREFERENCE1><MISCR
EFERENCE2>595026930</MISCREFERENCE2></REFERENCE><PKGWEIGHT><WEI
GHTUNITS>LB</WEIGHTUNITS><WEIGHTVALUE
>6.5000</WEIGHTVALUE></PKGWEIGHT><PKGBILLINGWEIGHT><WEIGHTUNITS
>LB</WEIGHTUNITS><WEIGHTVALUE>6.5000<
/WEIGHTVALUE></PKGBILLINGWEIGHT><LABELREQUESTINFO><SHIPPER>EPW</
SHIPPER><SCS>TANDATA_UPS.UPS.GND</SC
S><SC/><MSN>0</MSN><BUNDLEID>0</BUNDLEID><POSTALCODE>NONE</PO
STALCODE></LABELREQUESTINFO><MMSPIECEI
and get the ship_carton_nbr and check that carton in the docs11ch table to find the
delv_doc_nbr.
With that delv_doc_nbr, search in docs10oh, change the service level code for the
delivery in docs10oh and docs67fl tables from “03” to “02” sice the ship to country
code was VI, and common carrier is UPS
27.DOCS22JR failure
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****************
DOCS22jr failure
****************
check for logs
cd /tmp
+ dcif19pc
==> Error : DOCS22JR/dcif19pc : Could Not Read Header BBL.DOCSWB.DOCS.CC5HDR
+ mg_error_nbr=255
+ return 255
+ mg_error_nbr=255
+ dccm07pc docs22jr process_ack 255
+ set -A mg_error_desc DOCS22JR: Failed in process_ack Return Code 255
+ cm01_error
+ dcta17pc 255
+ exit 255
~
cd /usr/docs/logs
cat error.log.trf
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS22JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Mon Apr 20 05:56:09 EDT 2009
DOCS22JR: Failed in process_ack Return Code 255
***************** END DOCS ERROR MESSAGE *****************
check with the scripts for the process_ack step. SInce its a step array we will have a
step number for this.
cd /usr/docs/scripts
vi docs22jr
####################################################
##############
#
#
MAIN
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#
#
Step Array Structure
####################################################
###########
set -A step_array extract_ord_bal \
validate_file \
upload_file
\
wait_for_ack \
process_ack
\
clean_up
Since process ack is the 5th step in this step arry we need to start the job from failed
step.
su - docs
pwd - ****
$>>nohup docs22jr 5 1>>/tmp/docs22jr.debug &
so once giving this command goto tmp dir and check whether it got through fine or
not.
Note - start this job after some 1 hour time after get this ticket, No idea of why we
are doing that.
only applicable for this jobs not for anyother job.
Job was restarted from 5th step. Earlier there was a lock on the header file due to
FTP which led to the error.
nohup docs21jr 1>>/tmp/docs22jr.debug &
28. DCMHS6PC died,
issue:
DCSHC6PC died, need to start it.
soln:
i grep the process it found its not running.
so started
su - docs
pwd
dcif70pcMickey : I did 'qdump 917509 >shc6.queue 2>&1' this dumped everything
from the que to file shc6.queue in my home directory
I then did vi shc6.queue to see what was in there, a bunch of QUIT
messages follow by a request for FEDX manifest.
I then did 'msgsend DCSHC6PC 01 '2FEDXN' to request the manifest
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29. Abend in DCPK24PF screen
ISSUE:
The case number is 098827151. It needs to be cancelled but we get the below
abend whenever we try to cancel.
Call back # is 336-936-2105
rajak@lemcurs1
> dcpk24pf
rajak
DCPK24PF
+------------------------------------------------ ADVANCED PICK EXCEPTION ENTRY -------------------------------------------------+
|
|
|
|
| Carton: 098827151
Pick Qty/Pick Area
|
|
------------------
|
| Bin
Var
Lot
Seg Code
Dim1
Dim2
Dim3
Exp Act Adj
|
| -------- ------------------ ----------------- -------- -------- -------- --- --- --- --|
|
|
+--------------------------------------------------------------------------------------------------------------------------r
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
HELP
MAIN CLEAR
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abend screen:
+----------------------------------------------------------------------+
|
|
| *************** Program Abend ***************
|
|
| Module
: DCPK24PF
|
| Error number : 2
|
| Paragraph : pk24_display_screen
|
| Sqlcode
:0
|
| Message
:
|
|
|
|
|
|
|
|
|
|
|
|
|
|Press any key to continue
|
+----------------------------------------------------------------------+
|
code:
+495
+496
+497
+498
+499
+500
+501
+502
+503
+504
+505
+506
+507
+508
function pk24_display_screen()
let cm99_record.pgph = "pk24_display_screen"
let cm99_record.error_nbr = 2
open window w_pick_exception at 1,1 with 24 rows, 132 columns
let cm99_record.error_nbr = 3
open form dcpk24m1 from "dcpk24m1"
let cm99_record.error_nbr = 4
display form dcpk24m1
call cm03_screen_display132(lt_module,lt_title)
call cm04_fkey_display("*"," "," "," "," "," "," "," ","*","*")
end function
info.log
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCPK24PF
ERROR NUMBER : 134
SEVERITY
:5
PARAGRAPH
: pk24_upd_ord_ship
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: mauldia
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TIME
: Wed Apr 22 04:35:40 2009
SQLCODE / DESC: -239 Could not insert new row - duplicate value in a UNIQUE
INDEX column.
SQLERR ISAM : -100
SQLERR ROWS : 0
SQLERR OFFSET : 316
SQLERR ROWID : 993538
MESSAGE
:
***************** END DOCS ERROR MESSAGE *****************
mg_carton_stat
like DOCS11CH.carton_stat,
*********
DOCS11CH
*********
invoice_number
[72008627]
ship_carton_nbr [098827151]
ship_carton_ckdig [6]
carton_bar_code [00000510710988271515]
whse_bin_location [
]
ppk_pull_bin_loc [
]
frt_bin_loc
[
]
nbr_of_sbus
[0
]
wran_bol
[0604533232]
carton_type
[M12]
carton_stat
[W]
crtn_stat_override [ ]
carton_ship_class [1]
carton_load_type [SL]
carton_ship_weight [14.30 ]
carton_cubic_ft [2.710 ]
freight_amt
[0.00
]
calc_pay_amt
[
]
crtn_est_ship_wgt [14.30 ]
pallet_ind
[]
cartons_per_pallet [0
]
split_carton_seq [375 ]
split_carton_total [391 ]
qc_date_time
[
]
inspection_code [PK]
spl_oper_ind
[]
swog_invc_nbr
[
]
packing_remarks [
common_carrier
[CPU ]
truck_date
[
]
truck_number
[ ]
route_code
[CC]
kmart_po_date
[
]
customer_number [81195]
mark_for_cust_sto [
]
dest_cust_nbr
[81195360893]
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dest_addr_line_1 [
]
dest_addr_line_2 [
]
dest_addr_line_3 [
]
dest_addr_line_4 [
]
dest_addr_line_5 [
]
dest_city
[
]
dest_state
[ ]
dest_zip_code
[
]
cust_ppk_item_nbr [
]
kmrt_ppk_dept_seas [ ]
mstr_item
[
]
crtn_per_mstr_item [0 ]
nbr_of_lots
[1
]
last_crtn_ind
[]
clst_irg_proc_ind [ ]
clsout_lot_number [
]
clsout_asst_scale [ ]
irg_lot_number
[
]
primary_lot_number [
]
nbr_prepack_pcs [0 ]
storage_carton_nbr [
]
asst_code
[ ]
shipping_loc
[MOW]
profit_center
[L ]
schd_nbr
[64]
pick_wave_nbr
[17]
schd_date
[
]
order_type
[RG]
completed_by_emp [ ]
complete_date_time [
]
print_status
[Y]
ups_tracking_id [0
]
fld_load_hold_ind [N]
full_case_pick_ind [ ]
trlr_nbr
[
]
item_grp_nbr
[
]
exp_trk_id
[
]
delv_doc_nbr
[0072008627]
swog_delv_doc_nbr [
]
sold_to_acct_nbr [81195
]
epc_number
[
]
special_hdl_cd
[ ]
connship_ship_dt [
]
connship_mnft_id [0
]
connship_msg_id [0
]
maint_date_time [2009-04-22 04:15:35.00000]
operator_initials [ ]
create_date_time [2009-04-17 08:40:06.82775]
-------------------------------------------------------------------*********
DOCS47OL
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*********
invoice_nbr
[72008627]
order_stat
[C]
order_type
[RG]
freight_amt
[0.00
]
release_date
[04/22/2009]
cpu_late_ind
[]
wran_bol
[0604533232]
route_code
[CC]
bill_hold_ind
[N]
undo_ind
[]
del_ind
[]
upd_actv_code
[453]
delv_doc_nbr
[0072008627]
create_date_time [2009-04-22 03:53:02.000]
code:
#----------------------------------------------------------------------------+4836 # There are confirmed and/or shipped cartons for this invoice
+4837 #----------------------------------------------------------------------------+4838 #----------------------------------------------------------------------------+4839 # if the original carton was 'W' and there are currently confirmed cartons
+4840 # update the order stat to 'C' and generate a DOCS47OL(453).
+4841 #----------------------------------------------------------------------------+4842
+4843 if mg_carton_stat = 'W' and
+4844
confirmed_crtns then
+4845
let cm99_record.error_nbr = 221
+4846
execute pre_upd_ord_stat using lt_confirmed,
+4847
mg_temp_rec.delv_doc_nbr
+4848
let cm99_record.error_nbr = 134
+4849
insert into DOCS47OL(delv_doc_nbr,
+4850
invoice_nbr,
+4851
order_stat,
+4852
order_type,
+4853
freight_amt,
+4854
upd_actv_code,
+4855
release_date,
+4856
cpu_late_ind,
+4857
wran_bol,
+4858
route_code,
+4859
bill_hold_ind,
+4860
co_plant_nbr,
+4861
create_date_time)
+4862
values (mg_temp_rec.delv_doc_nbr,
+4863
mg_temp_rec.invoice_number,
+4864
lt_confirmed,
+4865
mg_temp_rec.order_type,
+4866
mg_temp_rec.freight_amt,
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+4867
"453",
+4868
current year to day,
+4869
mg_temp_rec.cust_pkup_late_ind,
+4870
mg_temp_rec.wran_bol,
+4871
mg_temp_rec.route_code,
+4872
mg_temp_rec.bill_hold_ind,
+4873
mg_temp_rec.co_plant_nbr,
+4874
current year to fraction)
+4875
call pk24_chk_prt()
+4876
return
+4877 end if
function
+5011
+5012
+5013
+5014
+5015
+5016
+5017
+5018
+5019
+5020
+5021
+5022
+5023
+5024
+5025
+5026
pk24_chk_prt()
let cm99_record.pgph = "pk24_chk_prt"
initialize print_line to null
#----------------------------------------------------------------------------# If whse = LX5 print master packing list.
#----------------------------------------------------------------------------if mg_whse_loc = 'LX5' then
let print_line = "dcsh51pc"," ",mg_temp_rec.delv_doc_nbr
run print_line clipped without waiting
end if
end function
solution:
Check with the code it has done all the things it has to do. It needs to update the
table docs47ol, it has done with it. the user is getting an error like duplicate value in
unique index column. So he has already done with his thing but trying to do the
same again so he gets an abend.
what we did is we have took a back up of the content from docs47ol table and
deleted that. Asked user again to give a try to insert, so now it worked.
30) FEDEX MANIFESTING ISSUE:
-
Duplicate issue
FedEx says that the carton is already in the DB, whereas the connectship and DOCS
does not have the traces of having got the response
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Check for shc07.div01 in /tmp.
079902914830035
</TRACKINGNUMBER><CONSIGNEEREFERENCE>200911300013</CONSIGNEE
REFERENCE><SHIPPERREFERENCE>
Ship_carton_number : 099034921
1) Checked in connectship, not in there. Now I will have to check in FedEx database
for their presence.
2) Click on Interactive SQL. Userid is fedexcustomer and password is fxrs
and on the next tab select the server as db97
3) Run the below query taking the ship_carton_nbr
select MeterNumber, TrackingNumber, MasterTrackingNumber,
LastModified, SenderAccountNumber, NetChargeAmount, FagePurchaseOrderNumber
from fedex.GroundShipment
where packagepurchaseordernumber in
('096747406'
)
order by creationdatetime
desc
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In this case, a record was found in here. So I am going to manually ship and bill the
carton and delivery
4) Insert docs13sh for this FedEx carton
Take the existing fluid_load_bol (in this case 25321 from the docs33sc table) and
prefix it with 90000
9000025321
To insert a record, just pull in the existing FedEx isql record and change it to our
needs in docs13sh table.
5) Update docs11ch
update docs11ch
set carton_stat = 'S'
, freight_amt = 7.22
, exp_trk_id = '079902914785403'
, connship_msg_id = '999999'
, connship_ship_dt = '04/23/2009'
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--- net charge amount/100
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, wran_bol = '9000025321'
where delv_doc_nbr = '0071741634'
and ship_carton_nbr = '098853215'
6) update 10oh
Check if all the cartons are in shipped status.
select sum(freight_amt)
from docs11ch
where delv_doc_nbr = '0071741634'
(sum)
14.79
update docs10oh
set order_stat = 'S'
, freight_amt = 14.79
where delv_doc_nbr = '0071741634'
7) Insert 44sl
insert into docs44sl
(upd_actv_code,
upd_actv_date_time,
wran_bol,
cust_ship_to_nbr,
invoice_number,
ship_carton_nbr,
carton_load_type,
carton_weight,
carton_cubic_ft,
ship_to_addr_line1,
freight_amt,
release_date,
common_carrier,
carrier_ref_nbr,
route_code,
delv_doc_nbr,
sold_to_acct_nbr,
ship_to_store)
select "451",
current year to fraction(5),
a.wran_bol,
b.cust_ship_to_nbr,
a.invoice_number,
a.ship_carton_nbr,
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a.carton_load_type,
a.carton_ship_weight,
a.carton_cubic_ft,
b.ship_to_addr_line1,
a.freight_amt,
"01/19/2009",
a.common_carrier,
a.wran_bol,
a.route_code,
a.delv_doc_nbr,
b.sold_to_acct_nbr,
b.ship_to_cust_store
from docs11ch a, docs10oh b
where a.delv_doc_nbr = b.delv_doc_nbr
and a.ship_carton_nbr in
(
'098853214')
1 row inserted
8) Insert 47ol
insert into docs47ol
(ivoice_nbr,
order_stat,
order_type,
freight_amt,
release_date,
route_code,
cpu_late_ind,
bill_hold_ind,
wran_bol,
upd_actv_code,
delv_doc_nbr,
create_date_time)
select distinct
invoice_number,
order_stat,
order_type,
freight_amt,
"04/23/2009",
route_code,
cust_pkup_late_ind,
bill_hold_ind,
'9000025321',
"451",
delv_doc_nbr,
current year to fraction(5)
from docs10oh
where delv_doc_nbr in
(
'0071741634'
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)
9) delete 67fl
fluid_load_crtn_id [8296204 ]
carton_bar_code [00000510710988532142]
shipping_loc
[EPW]
ups_service_code [10]
ship_to_zip_code [243332512]
invoice_number
[71741634]
carton_ship_weight [13.30 ]
cust_state_store [89064441175]
wran_bol
[
]
freight_amt
[0.00
]
schd_nbr
[87]
pick_wave_nbr
[31]
fld_load_hold_ind [N]
exp_trk_id
[079902914785397
delv_doc_nbr
[0071741634]
create_date_time [2009-04-22 10:24:44]
]
31) Archive Ontape out issue:
Ticket 8016687
Issue : user is running the EOD process and he is in the start up, he gets
instruction to pull out the archive tape and insert new tape. When he does that he
finds nothg happens from his side.
The mesg what he is getting is “ please insert tape in rmt2 and press return to
continue”.
Soln:
We found the rmt2 drive was in defined(down) status, so raised the ticket with UNIX
group and made the drive up. Then he started running EOD everthg went fine.
rmt0
rmt1
rmt2
rmt3
lsdev -C | grep rmt
Available
Available
Available
Available
06-08-00-0,0
08-08-00-4,0
08-08-01-5,0
08-08-01-6,0
LVD SCSI 4mm Tape Drive
LVD SCSI 4mm Tape Drive
SCSI 4mm Tape Drive
SCSI 4mm Tape Drive
if still get the same mesg then ask the user to process the clean up take for archive
logs and insert a new drive and then give a try, if still it doesn’t work then ask the
user to run the clean up process 2 or 3 times and then insert new drive to proceed.
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32) UPS manifesting monitor:
Bob,
When you are ready to do the next UPS manifest , call the help desk and ask
for the DOCS on call
so they can monitor the process.
DOCS on callWhen you get the call for this , tail shc7.div01 and monitor the process. When that
completes , tail shc6.div01
until it is complete. Check Connectship - End of Day - to make sure the manifest is
created. Call Hackleburg
contact back to see if it printed.
Connectship/Loftware servers:
No
1
2
3
4
5
6
7
Warehouse Server
Username Password
Seminole
wr072asem
docsconnship DCday#22
Luray
wr082alur
docsconnship DCday#22
El Paso
wr092aelpaso docsconnship DCday#22
Hackleburg WR162AHAK
docsconnship DCday#22
Mocksville lemc2amock
docsconnship DCday#22
Holly Pond lehp2ahol
docsconnship DCday#22
Mississauga rkhs2abrampton docsconnship DCday#22
BOXS and DOCS:
Application Environment Server
Username Password
BOXS
Development itgcurs9
boxs
Herb
BOXS
Production
itgcurs90
boxs
Golive
BOXES
SYSD
itgcucsqa03 Boxes
Herb
DOCS
Development vfhqurs2
docs
Herb
DOCS
Development itgcurs102 docs
golive4
DOCS
Production
all
docs
Herb
DOCS
SYSD
Itgcucsqa02 Docs
Herb
DMS
Dev/PROD
Nu67urs4,5 dmsadm samicat
FMS
PROD
Nu66urs1 dmsadm Usf78
WinSQL:
Appication ID
Password
WinSQL
SYSD
herb
WinSQL
BOXSPROD golive
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userid:
paswd:
fedexuser
Fedusr#1
33) Restart the Loftware server:
Got to the required server
Start > programs > loftware labeling > print server > LPS configuration(general ->
service manager)
Check
Start > programs > loftware labeling > print server > Local Clients > LPS status
client
34) Packing slips not printing:
Restart the pgm
Check with the print status in docs11ch before you do this, the status should
be NULL
update docs11ch
set print_status=" "
where schd_nbr=
dclw04ps <schedule #>
sh02* - full case pick
sh04* - pack slips
35) Routers not printing:
Going forward, we should not be seeing any similar issues. With help of the Unix
team we figured out an easy fix for this issue, change the permission of the directory
where the router files get created. With already an unmask of 644 on the files that
get created in this directory, the issue should be fixed.
To test it, I created a file as me and tried removing it as different user and it worked
fine for me. I think this should put an end to the router issues. Any questions, kindly
let me know.
36) Invalid weight while closing FEDX:
Check in /tmp
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Shc7.div01 logs
<SHIPRESPONSE><RESPONSE><TRANSACTIONREFERENCE><CUSTOMERCONTE
XT>Local mode using Progistics XML
Processor</CUSTOMERCONTEXT><XPCIVERSION>6.1.17</
XPCIVERSION></TRANSACTIONREFERENCE><RESPONSESTATUSCODE>2</RESPO
NSESTATUSCODE><RESPONSESTATUSDESCRIPTION>Failure</RESPONSESTATUSD
ESCRIPTION><RES
PONSEERROR><ERRORSEVERITY>Failure</ERRORSEVERITY><ERRORCODE>1001
</ERRORCODE><ERRORDESCRIPTION>Package weight exceeds
maximum</ERRORDESCRIPTION>
<MINIMUMRETRYSECONDS>N/A</MINIMUMRETRYSECONDS><ERRORLOCATION><
ERRORLOCATIONELEMENTNAME>N/A</ERRORLOCATIONELEMENTNAME><ERRORL
OCATIONELEMENTREFER
ENCE>N/A</ERRORLOCATIONELEMENTREFERENCE><ERRORLOCATIONATTRIBUTEN
AME>N/A</ERRORLOCATIONATTRIBUTENAME></ERRORLOCATION><ERRORDIGES
T>N/A</ERRORDIGE
ST></RESPONSEERROR></RESPONSE><RATEDSHIPMENT><ERROR><ERRORCOD
E>1001</ERRORCODE><ERRORDESCRIPTION>Package #1: Package weight
exceeds maximum</ER
RORDESCRIPTION></ERROR><BILLINGWEIGHT><WEIGHTUNITS>LB</WEIGHTUN
ITS><WEIGHTVALUE>4,025.6000</WEIGHTVALUE></BILLINGWEIGHT><TOTALCH
ARGES><CURRENCY
CODE>UNKNOWN</CURRENCYCODE><MONETARYVALUE>0.00</MONETARYVALUE
></TOTALCHARGES><TRANSPORTATIONCHARGES><CURRENCYCODE>UNKNOWN
</CURRENCYCODE><MONETA
RYVALUE>0.00</MONETARYVALUE></TRANSPORTATIONCHARGES><SERVICEOPTI
ONSCHARGES><CURRENCYCODE>UNKNOWN</CURRENCYCODE><MONETARYVALU
E>0.00</MONETARYVAL
UE></SERVICEOPTIONSCHARGES><DISCOUNT><CURRENCYCODE>UNKNOWN</C
URRENCYCODE><MONETARYVALUE>0.00</MONETARYVALUE></DISCOUNT><GUA
RANTEEDDAYSTODELIVER
Y>None</GUARANTEEDDAYSTODELIVERY><SCHEDULEDDELIVERYTIME>None</SC
HEDULEDDELIVERYTIME><ARRIVEDATE>n/a</ARRIVEDATE><RATEDPACKAGE><P
KGERROR><ERRORC
ODE>3007</ERRORCODE><ERRORDESCRIPTION>Package weight exceeds
maximum</ERRORDESCRIPTION><LABELSTATUS><ERRORCODE>2425</ERRORC
ODE><ERRORDESCRIPTIO
N>Not generated due to previous
error</ERRORDESCRIPTION></LABELSTATUS><HTMLSTATUS><ERRORCODE>242
5</ERRORCODE><ERRORDESCRIPTION>Not generated du
e to previous
error</ERRORDESCRIPTION></HTMLSTATUS><EMAILSTATUS><ERRORCODE>242
8</ERRORCODE><ERRORDESCRIPTION>Not Requested</ERRORDESCRIPTION></
EMAILSTATUS></PKGERROR><PKGSERVICE><SCS>TANDATA_FEDEXFSMS.FEDEX.
GND</SCS><DESCRIPTION/></PKGSERVICE><PACKAGETOTALCHARGES><CURRE
NCYCODE>N/A</CUR
RENCYCODE><MONETARYVALUE>0</MONETARYVALUE></PACKAGETOTALCHARGE
S><PACKAGEBASECHARGES><CURRENCYCODE>N/A</CURRENCYCODE><MONETA
RYVALUE>0</MONETARYV
ALUE></PACKAGEBASECHARGES><PACKAGESERVICEOPTIONSCHARGES><CURRE
NCYCODE>N/A</CURRENCYCODE><MONETARYVALUE>0</MONETARYVALUE></PA
CKAGESERVICEOPTIONS
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CHARGES><PACKAGEDISCOUNT><CURRENCYCODE>N/A</CURRENCYCODE><MO
NETARYVALUE>0</MONETARYVALUE></PACKAGEDISCOUNT><DELIVERYINFO><T
RACKINGNUMBER>N/A</T
RACKINGNUMBER><SHIPDATE>4/30/2009</SHIPDATE><GUARANTEEDDAYSTODEL
IVERY>None</GUARANTEEDDAYSTODELIVERY><SCHEDULEDDELIVERYTIME>None
</SCHEDULEDDELI
VERYTIME><ARRIVEDATE>n/a</ARRIVEDATE><WAYBILLBOLNUMBER/><TRACKIN
G_NUMBER_2/><ORIGINATOR_TRACKING_NUMBER/></DELIVERYINFO><REFEREN
CE><SHIPPERREFE
RENCE>099159229</SHIPPERREFERENCE><CONSIGNEEREFERENCE>1213760060</CONSIGNEEREFERENCE></REFERENCE><PKGWEIGHT><WEIGHTUNITS>LB
</WEIGHTUNITS><WEIG
HTVALUE>4,025.6000</WEIGHTVALUE></PKGWEIGHT><PKGBILLINGWEIGHT><W
EIGHTUNITS>LB</WEIGHTUNITS><WEIGHTVALUE>4,025.6000</WEIGHTVALUE>
</PKGBILLINGWEI
GHT><LABELREQUESTINFO><SHIPPER>EPW</SHIPPER><SCS>TANDATA_FEDEXF
SMS.FEDEX.GND</SCS><SC/><MSN>0</MSN><BUNDLEID>0</BUNDLEID><POS
TALCODE>NONE</POST
ALCODE></LABELREQUESTINFO><MMSPIECEID>N/A</MMSPIECEID></RATEDPAC
KAGE></RATEDSHIPMENT></SHIPRESPONSE>^M
In process_ship_hold_reply()
Error in Connectship reply
msn = 0
Error in send ship hold
msn err = 0
waiting for message on queue...
message rc = 136
In do_ship_hold() for carton 099159229
carton = 099159229, delv = 0072163141
carr = FEDX, svc lvl = 10
In build_ship_hold()
after: BOOT BARN #60
BLVD STE 500
CORRAL WEST #33
In send_ship_hold_request()
prqst lbl_prt_nm =
24.00 14.50 10.75 1N
label port = \\ITGC2ACONNECT\
printer sym =
set bol to null
pay type = 1
/exceeds
Soln:
So went and update the table docs11ch
invoice_number
72163141
ship_carton_nbr
099159229
ship_carton_ckdig 6
carton_bar_code
00000510710991592294
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whse_bin_location L99-003A
ppk_pull_bin_loc
frt_bin_loc
nbr_of_sbus
0
wran_bol
9999999999
carton_type
E4
carton_stat
C
crtn_stat_override
carton_ship_class 1
carton_load_type FL
carton_ship_weight 26.00 got this weight from the user who called me.
carton_cubic_ft
2.387
freight_amt
0.00
calc_pay_amt
crtn_est_ship_wgt 25.90
pallet_ind
cartons_per_pallet 0
split_carton_seq 1
split_carton_total 1
qc_date_time
then it went fine to close Fedx.
update docs11ch set carton_ship_weight = crtn_est_ship_wgt
where carton_stat = 'C'
and carton_ship_weight > '300'
37) Change Carton Status:
Issue : to change the ship carton status for Carton # 003618734 to W status.
Soln : updated the docs11ch table.
38) Change service code in Fedx or UPS:
Get the carton # and change the service code in docs10oh table
Query:
select * from docs10oh
where delv_doc_nbr='0072256431'
update docs10oh
set ups_service_code=’10’
where delv_doc_nbr='0072256431'
39) Prepacks did not print in Seminole:
sev1 prepacks did not print ticket # 8030282
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Seminole Oklahoma
delv_doc-nbr# 0072256431 on sch 68 wave 01
Sch 68 wave 01
Prepacks 8 cartons did not process and print
Thanks
SOln:
i just grepped for the delivery in sh04 and sh02
but did not find it
so ran docs56jr with schedule number
40) PROGRAM down:
tty's were down, so unix brought them up and we restarted the programs fine.
lsdev -C | grep tty
rajak@itgcurs102
lsdev -C | grep tty
tty0
tty1
tty2
Available 01-S1-00-00
Available 01-S2-00-00
Available 01-S3-00-00
Asynchronous Terminal
Asynchronous Terminal
Asynchronous Terminal
if it says defined that means it is down
if it says available then it means what it says
41) Come out of AUTO mode:
issue: 08040011
User said that she have operator in Auto mode and she want it to be out or AUTo
mode.
User siad that its for DOCS.
Operator :-- papw.
User need Sev-2 for this issue.
Soln:
dcrc57pf record needs to be removed from docs68re table
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Searches the active database table.
module_id
[DCRC57PF]
last_rec_committed [
[
[
[
[
create_date_time [
]
maint_date_time [
]
** 1: docs68re table**
]
]
]
]
]
42) docs5ajr issue (duplicate record):
> cat error.log.trf
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: dcos61pc
ERROR NUMBER : 5
SEVERITY
:5
PARAGRAPH
: main
LINE NUMBER : 202
FILE STATUS :
EMPLOYEE
: docs
TIME
: Fri May 15 08:38:26 2009
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 274
SQLERR ROWID : 621313
MESSAGE
: Error executing os61_ins47ol_pre
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Fri May 15 08:38:07 CDT 2009
DOCS5AJR: Failed in load_prod_orders
***************** END DOCS ERROR MESSAGE *****************
info.log
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
dcmh81pc.ec
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PARAGRAPH/LINE: 1388
ERROR NUMBER: 185
SQL STATUS:
0
EMPLOYEE:
oper1
"info.log" 2164 lines, 55487 characters
SQLERR ISAM : -100
SQLERR ROWS : 1
SQLERR OFFSET : 274
SQLERR ROWID : 621313
MESSAGE
: Error executing os61_ins47ol_pre
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: dcos61pc
ERROR NUMBER : 90
SEVERITY
:5
PARAGRAPH
: os61_insert_docs47ol
LINE NUMBER : 3104
FILE STATUS :
EMPLOYEE
: docs
TIME
: Fri May 15 09:08:26 2009
SQLCODE / DESC: -239 Could not insert new row - duplicate value in a UNIQUE
INDEX column.
SQLERR ISAM : -100
SQLERR ROWS : 1
SQLERR OFFSET : 274
SQLERR ROWID : 621313
MESSAGE
: Error executing os61_ins47ol_pre
***************** END DOCS ERROR MESSAGE *****************
docs470l
********
remove this duplicate value
invoice_nbr
[72387127]
order_stat
[W]
order_type
[RG]
freight_amt
[0.00
]
release_date
[05/13/2009]
cpu_late_ind
[]
wran_bol
[
]
route_code
[CC]
bill_hold_ind
[N]
undo_ind
[]
del_ind
[D]
upd_actv_code
[453]
delv_doc_nbr
[0072387127]
create_date_time [2009-05-15 05:02:17.000]
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Mickey Whitt/VFSer... it you look at info.log you will see it is getting duplicate
docs47ol entries
Karthick Raja/Cont... ok
Karthick Raja/Cont... i will check
Mickey Whitt/VFSer...
I have a query in my home directory, dup47ol.sql, if you
run this you will see delv doc nbr 0072387127 was
created at 5:02 this morning. Delete this 1 entry and
restart docs5ajr
Mickey Whitt/VFSer...
this was caused from the trouble they had backing out
schedule 31 this morning
Karthick Raja/Cont... ok
Karthick Raja/Cont... i will do that
Karthick Raja/Cont... can i restart from the 3rd step or 1st step
Mickey Whitt/VFSer...
3rd step
Karthick Raja/Cont... ok thanks
Karthick Raja/Cont... it went successfully
Mickey Whitt/VFSer...
ok
Karthick Raja/Cont... the delv docs nbr you have given will that be changing if
similiar kinda isue raises in future
Karthick Raja/Cont... ?
Mickey Whitt/VFSer...
yes, when a schdule is backed out it is supposed to
delete the docs47ol with order_stat W for each delv docs
in the schedule
Mickey Whitt/VFSer...
When they had the problem this morning, it seems that
one did not get deleted.
Karthick Raja/Cont... ok mickey
Karthick Raja/Cont... inside a dup47ol query i c schedule nbr as 33, did you change
that as 31 when you ran today?
Mickey Whitt/VFSer...
no, i put in 33 because that was the schedule that was
running
Mickey Whitt/VFSer...
schedule 31 was backed out and did not exists
Karthick Raja/Cont... how to know which schedule is currently running?
Karthick Raja/Cont... ok
Mickey Whitt/VFSer...
look at docs5ajr.debug it shows:
Mickey Whitt/VFSer...
1>> /tmp/docs5ajr.times
+ print Schedule: 33
+ 1>> /tmp/docs5ajr.times
Karthick Raja/Cont... got some useful information from you Mickey.
Karthick Raja/Cont... thanks a lot
Mickey Whitt/VFSer...
your welcome
Karthick Raja/Cont... next time if same happens i can take it up with no issue
Karthick Raja/Cont... thanks once again
query
select delv_doc_nbr, order_stat, create_date_time
from docs47ol
where delv_doc_nbr in (select delv_doc_nbr from docsb1ch
where schd_nbr = '43') -- > Currnt schedule
and order_stat = 'W'
order by create_date_time
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~
~
43) prepacks did not print
ticket # 8030282
Seminole Oklahoma
delv_doc-nbr# 0072256431 on sch 68 wave 01
Sch 68 wave 01
Prepacks 8 cartons did not process and print
Thanks
SOln:
i just grepped for the delivery in sh04 and sh02
but did not find it
so ran docs56jr with schedule number
44) CODE NOT DEFINED error
ISSUE:
We are getting CODE NOT DEFINED on cartons in Emergency wave, Schedule 45
Wave 01
From kosan. This wave was processed on Saturday?
Soln:
I've just updated the docs58st table and the column carton_proc_stat = 'E'
(emergency) for the schedule 00.
45) ISSUE: docs06jr failed in Mocksville
Logs:
cd /tmp
+
+
+
+
+
[ 10 -eq 255 ]
new_step=10
[ 10 -lt 10 ]
export DD_INTERFACE=DOCSH1OS
new_step=20
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+
+
+
+
+
+
+
+
+
+
+
~
[ 10 -lt 20 ]
dccm07pc docs06jr extract_cust_po
extract_cust_po
[ -r DOCSH1OS -o -r xmit_rte.file ]
mg_error_nbr=17
return 1
dccm07pc docs06jr extract_cust_po 10
mg_error_desc=File DOCSH1OS already exists
cm01_error
dcta17pc 17
exit 255
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS06JR
PARAGRAPH:
ERROR NUMBER: 17
RETURN CODE:
EMPLOYEE:
docs
TIME:
Mon May 25 17:00:00 EDT 2009
File DOCSH1OS already exists
***************** END DOCS ERROR MESSAGE *****************
Soln:
I went to /home/docs/upload and removed the DOCS10S file in that dir and started
the job once.
-------------------------------------------------------------------------------------------46) Remove the directives :
Issue: Need to have directives cleared on a Directed Relocation
Activity code 324 tkt(08084294)
Showing 1, need to have none.
SOln:
Took a back up of this record and deleted from table docs31rf.
upd_actv_code
324
storage_carton_nbr 132340160
whse_bin_location R66-144D
schd_nbr
pick_wave_nbr
pick_path_seq
34410
pick_path_grp
330
directive_stat
R
directive_remarks
dest_bin_location T10-001A
bin_loc_type_code OS
directive_priority N
crtn_bar_code
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create_date_time
2009-06-09 07:00:31.56000
------------------------------------47) change the postal code:
ISSUE: change the postal code
soln get the postal code which has to be changed, and for which delivary it has to be
chagned.
Prev data in docs10oh table
delv_doc_nbr
8003604749
ship_to_zip_code G0S 1G9
Soln:
Run the below query
query:
update docs10oh
set ship_to_zip_code='G0S 1G0'
where delv_doc_nbr=8003599686
delv_doc_nbr
8003604749
ship_to_zip_code G0S 1G0
48) CMD to kill a program:
msgsend DCMH10PC 32 QUIT
to start the same program again
su – docs
nohup DCMH10PC 32 &
note – docszkpt holds all the divert station number.
49) PREP carton status change:
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ISSUE:
PREP carton cycled in a bin audit, now the carton shows a status A in L99-007A. I
need the status changed to a U so I can carton transfer to show it in it's proper
location. Carton #406568991
Soln :
Need to update the docs20ch table in this case.
50) Bring up DOCS after power outage:
Please follow this procedure after a power outage. This should bring up everything
on DOCS. If you still need assistance call the service desk and get in touch with
DOCS on-call.
Power on server wr16urs1 and log in as user-id oper1
At the command prompt enter online. This will execute the shell script
online.sh in /usr/docs/scripts. This brings the informix database on-line
Once the informix database is on-line, as user oper1 type crtectl. This
command will create the control file needed by restart in next step.
As user oper1 type restart. This command will restart the DOCS
processes. This command issues an EXEC so when it finishes you will no
longer be logged in as oper1. Once the restart command has completed
the DOCS system is now available.
Insert a 4MM tape into the Logical Log tape drive and go to the informix
terminal and log in as userid backup password backup. This will start the
logical log backup for the Informix database
51) Procedure for shutting the system down that is running docs
This is the procedure for shutting the system down that is running docs.
1. Sign on as oper1
2. type shutdown at the command prompt and take option 3 programs only
3. Once shutdown has finished (about 2 min) you are at a prompt
type
offline
at the command prompt (this brings database down)
4. Once this finishes (oper1 back at prompt)
This is the procedure for bringing back up.
1. Once at a prompt sign in as oper1
2. Type online at the command prompt (this brings database back up)
3. Once you are back at the prompt type restart this brings docs back up.
4. Now you need to put a new backup tape in the informix log tape and do
backup/backup.
52) Dynamic locations are out of sync
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If Dynamic locations are out of sync and if the user is not able to release orders
cd /u/whittm
dbaccess
production database to be choosed
query language and in it choose to be selected
from the list, dyn needs to be selected and there will be the below
mentioned query for retrieving the count of dynamic pick location and active
bin location matching 7 and 8 and which is not in primary pick bin location.
set isolation dirty read;
select count(*)
from docs04lo
where bin_loc_stat = 'A'
and dyn_pck_loc_type = 'D'
and whse_bin_location not in (select prim_pick_bin_loc from docs06pb)
and (whse_bin_location matches '7*'
or whse_bin_location matches '8*')
order by 1
query needs to be run and we will get a count
then we need to run the query: update docs33sc set nbr_dyn_loc_aval='the
count we got'
The docs33sc table will have only one rows in total and that row is to be
updated.
Confirmation to be got from the user and closing the ticket. :-)
53) Issue: Could you put back the pre-tick information to this case
Could you put back the pre-tick information to this case so we can print price tags.
This case has been confirmed to the dock. Carton # 100416944
Soln: run this below query with updating the carton # for which is required.
This query is found in cd /u/whittm/insrt23tk.sql
Query:
insert into docs23tk (crtn_bar_code, pck_path_grp,pck_path_seq,
whse_bin_loc, prod, seg_code, dim1,dim2, invc_nbr, pc, cust,
cust_dept, cust_item, tkt_fmt_code, upc, pck_qty, rtl_pr,
cust_whls_pr, spl_oper_code_1, spl_oper_code_2, spl_oper_code_3,
spl_oper_code_4, spl_oper_code_5, spl_oper_code_6, spl_oper_code_7,
delv_doc_nbr, crte_date_time)
select b.carton_bar_code,pick_path_grp, pick_path_seq, d.whse_bin_location,
d.lot_number, d.seg_code, d.dim1, d.dim2, a.invoice_number, ' ',
DOCS Troubleshooting Document
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a.customer_number, a.cust_dept, c.customer_item, '01',
c.universal_prd_cd, pick_qty, c.suggest_rtl_price,
c.garment_whlse_prc, spl_oper_code_1,
spl_oper_code_2,
spl_oper_code_3,
spl_oper_code_4,
spl_oper_code_5,
spl_oper_code_6,
spl_oper_code_7,
b.delv_doc_nbr, current
from docs10oh a, docs11ch b, docs12cd c, docs30pw d
where b.ship_carton_nbr in (
'100416944'
)
and a.invoice_number = b.invoice_number
and b.ship_carton_nbr = c.ship_carton_nbr
and b.ship_carton_nbr = d.ship_carton_nbr
and c.lot_number = d.lot_number
and c.dim1 = d.dim1
and c.dim2 = d.dim2
54) DOCSINVT issue:
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: dcif27pc
ERROR NUMBER : 5
SEVERITY
:5
PARAGRAPH
: main
LINE NUMBER : 292
FILE STATUS :
EMPLOYEE
: docs
TIME
: Tue Jun 23 08:30:00 2009
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: DOCSSLCT not found for T920
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCSINVT
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Tue Jun 23 08:30:00 EDT 2009
DOCSINVT: Failed in extract_inventory
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***************** END DOCS ERROR MESSAGE *****************
+ dcta16pc n
+ step=1
+ dccm07pc docsinvt call_dcta16pc 1
+ [ 1 -eq 255 ]
+ set -A step_array extract_inventory sort_receipts upload_receipts
upload_adjustments clean_up
+ typeset -i step_number=1
+ typeset -i max_step=5
+ let step_number=step_number-1
+ [ 0 -lt 5 ]
+ dccm07pc docsinvt extract_inventory
+ eval extract_inventory
+ extract_inventory
ARGC = 1
+ mg_error_nbr=255
+ dccm07pc docsinvt extract_inventory 255
+ set -A mg_error_desc DOCSINVT: Failed in extract_inventory
+ cm01_error
+ dcta17pc 255
+ exit 255
~
Solution:
I have run docsinvt. There was a problem with the sub center download from BOXS.
Had to unzip previous days file and run docssub1.
55) Cmd to move the queue from one printer to other.
qmov -mnewqueue –Poldqueue
qmov -mwr094031-top -Pwr094029-top
56) DOCS5AJR failure in wave_spreading
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 26
RETURN CODE:
EMPLOYEE:
docs
TIME:
Wed Jul 1 07:05:49 CDT 2009
DOCS5AJR: Failed in wave_spreading
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***************** END DOCS ERROR MESSAGE *****************
~
~
~
~No Application Server License available at COBDIR location:
/opt/microfocus/cobol
0 system and 50 user license installed 50 in use
A summary of all installed licenses can be found by running Apptrack
+ mg_error_nbr=26
+ dccm07pc docs5ajr wave_spreading 26
+ set -A mg_error_desc DOCS5AJR: Failed in wave_spreading
+ cm01_error
+ dcta17pc 26
+ exit 255
Solution :
Start the job from the failed step.
nohup docs5ajr &
We have been without letdowns
update docs31rf
set
directive_stat="R"
where schd_nbr="65" and pick_wave_nbr="57"
Issue again: but now we are unable to end a next wave to assign the next bunch of
letdowns
(65-57)
for Andrea's problem update docs35ws set begin_time = '10:00:00' where schd_nbr
= '63'
Mickey Whitt/VFSer...
Note: we don’t use docs67fl for Brampton DC
57) Issue Steps to fix pre-pack Walmart to print one BOL - swog #8130968
When we get a ticket with a description like the one in the subject (typically one BOL
or swog will be mentioned - swog stands for ship with other goods), we do the below
steps
1. Go to /home/nairi/sql
2. Run the query swog_pp.sql with your order numbers. you will get a list of zip
codes for each order group
3. Copy the zip codes in upd_b0oh_b1ch_swog.sql query that updates the order nos.
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4. Confirm by running the first query again to see that the swogs are updated
correctly
58) SSA disk replacement:
1. Login as oper1.
2. At the command line enter shutdown. This will present you with a menu select
option 3
(Shutdown programs only) by typing 3 and pressing the enter key.
When it finishes you will no longer be logged in as oper1.
3. Login as oper1.
4. At the command line type arc. This will prompt you to mount a tape on rmt2 and
enter archive level. Type in 0 (zero) and press enter. When this finishes you will be
back at the command line.
5. At the command line type offline. This will take the database off-line.
6. IBM can start. When they are finished proceed to step 7.
7. Login as oper1.
8. At the command line type online. This will bring the database up.
9. Once the Informix database is on-line, as user oper1 type restart. This command
will restart the DOCS processes.
10. Insert a 4MM tape into the Logical Log tape drive and go to the informix terminal
and log in as userid backup password backup. This will start the
logical log backup for the Informix database
59) DOCS21JR failure:
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS21JR
PARAGRAPH:
ERROR NUMBER: 17
RETURN CODE:
EMPLOYEE:
docs
TIME:
Mon Jul 27 05:41:07 CDT 2009
File DOCST3OS already exists
***************** END DOCS ERROR MESSAGE *****************
~
~
~
~
rajak@wr16urs1 /tmp
> vi docs21jr.log
"docs21jr.log" 41 lines, 1079 characters
+ trap exit 255 INT QUIT ILL
+ trap : LOST FPE PIPE TERM STOP TSTP TTIN TTOU USR1 USR2
+ . /usr/docs/scripts/dccm01pk.ksh
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+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
~
typeset -i rc
typeset mg_exit_code
typeset mg_error_nbr
date
typeset mg_datetime=Mon Jul 27 05:41:07 CDT 2009
typeset mg_error_desc
typeset mg_report_name
export HOME=/u/docs
export JOB_NAME=DOCS21JR
export ARCHIVE_PATH=/u/docs/upload/arc/
export TRANSFER_PATH=/u/docs/upload/
export DD_XMIT=xmit.invbal
export ACK_FILE=BBL.DOCST3.INVTY.HSPHDR
export DBNAME=docsdb_eod
basename /usr/docs/scripts/docs21jr
typeset script_name=docs21jr
set -A module_id DOCS21JR
cd /u/docs/upload/
typeset new_step
typeset step
dccm07pc docs21jr call_dcta16pc
dcta16pc n
step=1
dccm07pc docs21jr call_dcta16pc 1
[ 1 -eq 255 ]
export DD_INTERFACE=DOCST3OS
new_step=10
[ 1 -lt 10 ]
dccm07pc docs21jr extract_inv_bal
extract_inv_bal
[ -r DOCST3OS -o -r xmit.invbal ]
mg_error_nbr=17
return 1
dccm07pc docs21jr extract_inv_bal 1
mg_error_desc=File DOCST3OS already exists
cm01_error
dcta17pc 17
exit 255
appl.log
docs
docs
oper1
docs
docs
docs
docs
docs
docs
Initiate docs21jr call_dcta16pc
Initiate docs22jr call_dcta16pc
Terminate docs90jd create_ctl_file
Initiate docs73jd call_dcta16pc
Terminate docs73jd call_dcta16pc
Initiate docs73jd extract_bols
Terminate docs21jr call_dcta16pc
Initiate docs21jr extract_inv_bal
Terminate docs21jr extract_inv_bal
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Mon Jul 27 05:41:07 2009
Mon Jul 27 05:41:07 2009
0 Mon Jul 27 05:41:07 2009
Mon Jul 27 05:41:07 2009
1 Mon Jul 27 05:41:07 2009
Mon Jul 27 05:41:07 2009
1 Mon Jul 27 05:41:08 2009
Mon Jul 27 05:41:08 2009
1 Mon Jul 27 05:41:08 2009
2/25/2024
soln:
Remove the docsstos file or xmit.bal file which ever is present and then start if from
beginning
nohup docs21jr &
60) DOCS23JR FAILURE:
Mickey:
It has not run all week. I have several copies of docs21jr and
docs23jr waiting for ack's. I will clean these up and get the
docsbkct set so it will run Monday morning. I can run manually if
needed today.
Kiruba:
docs23jr has been failing in verify_ready. Please let me know
whether I can clean things up and re-start it.
Solution:
Yes, change docs48lg rec_type to 0. delete
/u/docs/upload/xmitmstr.file and restart from step 1.
Check with docsbkct table also
61) Mississauga EOD issue:
Soln
the problem is /exported is not mounted, open a ticket to UNIX group to mount this
file system also let them know it needs to be mounted on reboot
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EOD issue:
oper1 Initiate docs90jd grant_res_to_oper
oper1 Terminate docs90jd grant_res_to_oper
oper1 Initiate docs90jd create_synonyms
informix Initiate docs87jd create_zrpt
informix Terminate docs87jd create_zrpt
informix Initiate docs87jd create_zrpt
informix Terminate docs87jd create_zrpt
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Mon Aug 24 04:28:06 2009
0 Mon Aug 24 04:28:07 2009
Mon Aug 24 04:28:07 2009
Mon Aug 24 04:28:07 2009
1 Mon Aug 24 04:28:07 2009
Mon Aug 24 04:28:07 2009
1 Mon Aug 24 04:28:07 2009
2/25/2024
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Solution:
Mickey
do not start docs87jd, the archive failed due to invalid archive level
saw in /tmp/startup.err
Karthick Raja/Cont... oh K
Karthick Raja/Cont... Mickey
Karthick Raja/Cont... Please tell me what can i do in this case
Mickey Whitt/VFSer...
I had Andrea login on another session as oper1, Then
take Utilities and the Archive from the menu. After the archive
finished
Canada : Open another session, go to utilities, archive. Once that is completed do a
retry on the original session
NOTE:
The Jeanswear DC's do not have an oper1 menu, they get a
command line. They should be logging on to another terminal and
typing arceod. Pilar from Elpaso called me I have told her this.
Other solution: If the archive step is not went through fine then we need to follow
the below steps
docs@wreprs1 $ opcom ontape -s -B $DBNAME_EOD
Please enter the level of archive to be performed (0, 1, or 2) 0
Please mount tape 1 on /dev/rmt1 and press Return to continue ...
10 percent done.
20 percent done.
30 percent done.
40 percent done.
50 percent done.
100 percent done.
Please label this tape as number 1 in the arc tape sequence.
This tape contains the following logical logs:
23765
Program over.
docs@wreprs1 $
docs@wreprs1 $ /find
ksh: /find: not found.
docs@wreprs1 $
docs@wreprs1 $ finderr 569
-569 Cannot reference an external database with logging.
This statement refers to a database other than the current database.
However, the current database does not use transaction logging, and the
external one does. This action is not supported; the databases that are
used in a single transaction must all use logging or all not use it.
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El Paso problem was start_logging step did not run, the arturo skipped
create_synonyms step when it faile
Whitt/VFSer...El Paso problem was start_logging step did not run, the arturo skipped
create_synonyms step when it failed.
Karthick Raja/Cont... ok Mickey
Mickey Whitt/VFSer...
Had to kill docs95jd, docs40jd. Then ran arceod and
docs87jd again
Mickey Whitt/VFSer...
restarted reports
Recent Updates:Docs87jd had failed in Startup. Hence asked the user to login to
another session as oper1 and give 'arceod' on the command prompt
and let it execute to give the message as '100 percent done'. Once
this is done, ask the user to retry the step.
Another issue…
At Canada
Docs91jd died in unload step.. Had to restart from there using the nohup command
and changed the oper1.ksh to docsshut step to <12>…
Docsshut 12 2>/tmp/…
From the step it was stuck and asked user to rerun the shutdown.
Now remove the 12 from oper1.ksh.
Even if the Datbase is empty, an unload file is to be created
62) DOCS01JR:
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: dcif24pc
ERROR NUMBER : 5
SEVERITY
:5
PARAGRAPH
: main
LINE NUMBER : 158
FILE STATUS :
EMPLOYEE
: docs
TIME
: Wed Nov 9 09:37:15 2016
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 98
SQLERR ROWID : 257
MESSAGE
: Error opening if24_selordgrp_cur
***************** END DOCS ERROR MESSAGE ******************
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Check if the DOCS01JR job ran fine by looking into docs01jr.out and DOCSBKCT
table.
computer_job_name DOCS01JR
computer_job_stat E
computer_job_step 10
begin_date_time
2016-11-09 09:39:20.00
xmit_ctl_nbr
20163140007
sequence_number
0
complete_date_time 2016-11-09 09:39:20.00
computer_job_desc Activity Mainframe Download
maint_date_time
1992-12-02 08:20:29.84
operator_initials EFW
create_date_time 1992-12-02 08:20:29.84
~
solution:
If DOCS01JR ran fine then run DCIF24PC from command line
nohup dcif24pc &
63) Kohls printer issue:
This is a follow-up email for Kohl's printer that is hung up. Printer name is Lehp4013
I replaced the toner cartridge and it printed one time then quit. It shows Running
Job no. 56471
Soln: We have asked the Unix team to clear up the print queue.
This should be done within the next 30 minutes. We will let you know as soon as it
is done.
64) DOCS55jr Failure:
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCSH58PS
ERROR NUMBER : 26
SEVERITY
:5
PARAGRAPH
: 4300
LINE NUMBER : 0
FILE STATUS : 00
EMPLOYEE
: docs
TIME
: Wed Aug 19 09:20:54 2009
SQLCODE / DESC: 100 100 Row not found.
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 918017
MESSAGE
: Problem DOCS12CD00000510711025561804
***************** END DOCS ERROR MESSAGE *****************
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***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS55JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Wed Aug 19 09:20:20 CDT 2009
DOCS55JR : script failed in DCSH58PS at Wed Aug 19 09:20:54 CDT 2009
***************** END DOCS ERROR MESSAGE *****************
~
+ cd /home/docs
+ dccm07pc docs5ajr call_dcta16pc
+ dcta16pc n
"docs5ajr.debug" 95804 lines, 2310171 characters
+ cartons_by_carrier
+ dccm07pc docs55jr cartons_by_carrier 0
+ dcta18pc DOCS55JR 60
+ new_step=65
+ sleep 5
+ new_step=70
+ [ 1 -lt 70 ]
+ dccm07pc docs55jr sp_op_sum
+ sp_op_sum
Special Operations A
07
+00006
Execution error : file 'mfini'
error code: 119, pc=0, call=1, seg=0
119
Name is not unique (binding symbol 'mfini')
+ dccm07pc docs55jr sp_op_sum 255
+ date
+ set -A mg_error_desc DOCS55JR : script failed in DCSH58PS at Wed Aug 19
09:20:54 CDT 2009
+ cm01_error
+ dcta17pc 255
+ exit 255
docs
docs
docs
docs
docs
docs
docs
Terminate docs55jr crtn_slct
0 Wed Aug 19 09:20:43 2009
Initiate docs55jr ship_plan
Wed Aug 19 09:20:43 2009
Terminate docs55jr ship_plan
0 Wed Aug 19 09:20:43 2009
Initiate docs55jr orders_by_schedule
Wed Aug 19 09:20:44 2009
Terminate docs55jr orders_by_schedule
0 Wed Aug 19 09:20:44 2009
Initiate docs55jr cartons_by_carrier
Wed Aug 19 09:20:45 2009
Terminate docs55jr cartons_by_carrier
0 Wed Aug 19 09:20:45 2009
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docs
docs
~
~
~
Initiate docs55jr sp_op_sum
Terminate docs55jr sp_op_sum
Wed Aug 19 09:20:51 2009
255 Wed Aug 19 09:20:54 2009
[1]
57078
docs@lehpurs1 /usr/docs/logs $ Sending output to nohup.out
docs@lehpurs1 /usr/docs/logs $ tail -f appl.log
docs
Terminate docs07jr call_dcta17pc
docs
Initiate docs07jr call_dcta16pc
docs
Terminate docs07jr call_dcta16pc
docs
Initiate docs07jr receive_file
docs
Initiate docs55jr call_dcta16pc
docs
Terminate docs55jr call_dcta16pc
docs
Initiate docs55jr sp_op_sum
docs
Terminate docs55jr sp_op_sum
docs
Initiate docs55jr call_dcta16pc
docs
Terminate docs55jr call_dcta16pc
docs
Initiate docs55jr sp_op_sum
docs
Terminate docs55jr sp_op_sum
1 Wed Aug 19 09:44:37 2009
Wed Aug 19 09:44:37 2009
1 Wed Aug 19 09:44:37 2009
Wed Aug 19 09:44:37 2009
Wed Aug 19 09:45:22 2009
60 Wed Aug 19 09:45:22 2009
Wed Aug 19 09:45:46 2009
255 Wed Aug 19 09:45:47 2009
Wed Aug 19 09:47:45 2009
60 Wed Aug 19 09:47:45 2009
Wed Aug 19 09:48:09 2009
255 Wed Aug 19 09:48:11 2009
solution:
there are records with docs50sd but no docs12cd
unload to /home/rajak/docs50sd_bk_0112
select *
from docs50sd
where carton_bar_code not in (select carton_bar_code from docs12cd)
delete from docs50sd
where carton_bar_code not in (select carton_bar_code from docs12cd)
24 row(s) deleted.
Then start with schd nbr
Nohup docs55jr schd_nbr &
Nohup
65) nohup failure:
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCSSTAT
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PARAGRAPH:
ERROR NUMBER: 1
RETURN CODE:
EMPLOYEE:
docs
TIME:
Fri Aug 21 09:35:00 EDT 2009
DOCSSTAT: Failed in extract_stat_data
***************** END DOCS ERROR MESSAGE *****************
~
~
+
PATH=/usr/informix10/bin:/usr/informix10/incl:/usr/informix10/incl/esql:/usr/inform
ix10/etc:/usr/docs/bin:/usr/docs/scripts:/
usr/docs/tools
+ export INFORMIXDIR INFORMIXTERM SQLEXEC INFORMIXCOBTYPE INFORMIXCOB
DBPATH
+ export DBNAME COBPATH ONCONFIG INFORMIXSERVER PATH DBNAME_EOD
+ LIBPATHA=/usr/lib:/usr/lpp:/coblib:/usr/informix10/lib:/usr/informix10/lib/esql:
+ COBDIR=/opt/microfocus/cobol
+ LIBPATH=/usr/lib:/usr/lpp:/usr/informix10/lib:/usr/informix10/lib/esql
+
PATH=/usr/bin:/usr/include:/usr/docs/config:/usr/informix10/bin:/usr/informix10/in
cl:/usr/informix10/incl/esql:/usr/informix1
0/etc:/usr/docs/
bin:/usr/docs/scripts:/usr/docs/tools
+ export COBDIR LIBPATH PATH
+ export LBL_PRT_SERVER=nfnl2alenexa
@
"docsstat.debug" 234 lines, 9020 characters
+ [ 1 -eq 255 ]
+ set -A step_array run_docsship extract_stat_data upload_file_sap gzip_file
upload_file_boxs clean_up
+ typeset -i step_number=1
+ typeset -i max_step=6
+ let step_number=step_number-1
+ [ 0 -lt 6 ]
+ dccm07pc docsstat run_docsship
+ eval run_docsship
+ run_docsship
+ mg_error_nbr=0
+ dccm07pc docsstat run_docsship 0
+ let step_number=step_number+1
+ dcta18pc DOCSSTAT 1
+ [ 1 -lt 6 ]
+ dccm07pc docsstat extract_stat_data
+ eval extract_stat_data
+ extract_stat_data
+ mg_error_nbr=1
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+
+
+
+
+
dccm07pc docsstat extract_stat_data 1
set -A mg_error_desc DOCSSTAT: Failed in extract_stat_data
cm01_error
dcta17pc 1
exit 255
####################################################
########################
# NAME: extract_stat_data
# FUNCTION: Extract status change transactions
#
####################################################
########################
function extract_stat_data {
if [ -r $DD_INTERFACE ]
then
mg_error_nbr=17
return $mg_error_nbr
fi
dcif12pc
mg_error_nbr=$?
return $mg_error_nbr
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
docs
Initiate docsinvt reset_docsbkct
Terminate docsinvt reset_docsbkct
Initiate docsstat call_dcta16pc
Terminate docsstat call_dcta16pc
Initiate docsstat run_docsship
Initiate docsship call_dcta16pc
Terminate docsship call_dcta16pc
Initiate docsship extract_ship_data
Terminate docsship extract_ship_data
Initiate docsship upload_file
Terminate docsship upload_file
Initiate docsship clean_up
Terminate docsship clean_up
Initiate docsship reset_docsbkct
Terminate docsship reset_docsbkct
Terminate docsstat run_docsship
Initiate docsstat extract_stat_data
Terminate docsstat extract_stat_data
Terminate docslotm receive_file
Initiate docslotm gunzip_file
Terminate docslotm gunzip_file
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Fri Aug 21 09:30:04 2009
0 Fri Aug 21 09:30:04 2009
Fri Aug 21 09:35:00 2009
1 Fri Aug 21 09:35:00 2009
Fri Aug 21 09:35:00 2009
Fri Aug 21 09:35:00 2009
1 Fri Aug 21 09:35:00 2009
Fri Aug 21 09:35:00 2009
0 Fri Aug 21 09:37:23 2009
Fri Aug 21 09:37:23 2009
0 Fri Aug 21 09:37:24 2009
Fri Aug 21 09:37:24 2009
0 Fri Aug 21 09:37:24 2009
Fri Aug 21 09:37:24 2009
0 Fri Aug 21 09:37:24 2009
0 Fri Aug 21 09:37:34 2009
Fri Aug 21 09:37:34 2009
1 Fri Aug 21 09:37:35 2009
0 Fri Aug 21 10:07:43 2009
Fri Aug 21 10:07:43 2009
0 Fri Aug 21 10:07:43 2009
2/25/2024
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: dcif12pc
ERROR NUMBER : 35
SEVERITY
:5
PARAGRAPH
: write_type1_record
LINE NUMBER : 1009
FILE STATUS :
EMPLOYEE
: docs
TIME
: Fri Aug 21 10:22:05 2009
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 99329
MESSAGE
: DOCS47OL co_plant_nbr is blank for delivery (8004053678)
***************** END DOCS ERROR MESSAGE *****************
solution:
check with docs10oh table for the co_plant_nbr and then update docs47ol for delv
shown in info.log, then start the job
nohup docsstat 0008 2 &
docs10oh:
co_plant_nbr
T920
docs47ol:
invoice_nbr
04053678
order_stat
order_type
CC
freight_amt
release_date
cpu_late_ind
wran_bol
route_code
bill_hold_ind
undo_ind
Y
del_ind
X
upd_actv_code
454
delv_doc_nbr
8004053678
co_plant_nbr
create_date_time 2009-08-21 09:34:59.000
query:
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update docs47ol
set co_plant_nbr="T920"
where
delv_doc_nbr=8004053678
66) Manifesting issue:
Data change.
2808 E MAIN ST, wi, uSA
2808 E Main St, Merrill, Lincoln, Wisconsin 54452, United States
67) Docs2ajr failure:
"docs2ajr.out" [Read only] 275 lines, 12112 characters
+ export HOME=/u/docs
+ export JOB_NAME=DOCS2AJR
+ export ARCHIVE_PATH=/u/docs/upload/arc/
+ export TRANSFER_PATH=/u/docs/upload/
+ export DD_XMIT=crtnbol.file
+ export DD_CRTNBOL=/u/docs/upload/DOCS2AOS
+ export ACK_FILE=BBL.DOCST1.SEW.CRTNBOL.ACK
+ export DD_ACKFILE=BBL.DOCST1.SEW.CRTNBOL.ACK
+ basename /usr/docs/scripts/docs2ajr
+ typeset script_name=docs2ajr
+ mg_error_nbr=0
+ set -A module_id DOCS2AJR
+ cd /u/docs/upload/
+ typeset new_step
+ typeset step
+ dccm07pc docs2ajr call_dcta16pc
+ dcta16pc n
+ step=255
+ dccm07pc docs2ajr call_dcta16pc 255
+ [ 255 -eq 255 ]
+ set -A mg_error_desc DCTA16PC in DOCS2AJR returned error: 255\n
+ cm01_error
+ exit 255
~
~
rajak@wrsmrs1 /usr/docs/scripts
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> ps -ef | grep docs2a
docs 113528 173606 0 22:44:20 pts/4 0:00 /bin/ksh
/usr/docs/scripts/docs2ajr
rajak 177514 31170 0 01:42:36 pts/29 0:00 grep docs2a
computer_job_name DOCS2AJR
computer_job_stat E
computer_job_step 30
begin_date_time
2009-08-24 22:44:19.00
xmit_ctl_nbr
20092360010
sequence_number
complete_date_time 2009-08-24 22:40:14.00
computer_job_desc Crtnbol Data Upload
maint_date_time
operator_initials JAW
create_date_time 1996-12-16 09:30:00.00
root
docs
docs
Initiate docs05jd find_reports
Initiate docs2ajr call_dcta16pc
Terminate docs2ajr call_dcta16pc
Tue Aug 25 04:00:01 2009
Tue Aug 25 04:00:01 2009
255 Tue Aug 25 04:00:01 2009
typeset new_step
typeset step
# call batch transaction logging common module
dccm07pc $script_name call_dcta16pc
dcta16pc n
step=$?
# call batch transaction logging common module
dccm07pc $script_name call_dcta16pc $step
if [ $step -eq 255 ]
then set -A mg_error_desc "DCTA16PC in $JOB_NAME returned error: $step\n"
cm01_error
exit 255
fi
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS20JR
PARAGRAPH:
ERROR NUMBER: 0
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RETURN CODE:
EMPLOYEE:
docs
TIME:
Tue Aug 25 06:20:00 CDT 2009
DCTA16PC in DOCS20JR returned error: 255
***************** END DOCS ERROR MESSAGE *****************
~
~
computer_job_name DOCS20JR
computer_job_stat E
computer_job_step 1
begin_date_time
2009-08-24 22:44:19.00
xmit_ctl_nbr
20092360007
sequence_number
complete_date_time 2009-08-24 20:54:41.00
computer_job_desc Activity Data Upload
maint_date_time
operator_initials JAW
create_date_time 1996-12-16 09:30:00.00
soln:
If DOCS2AJR fails then you need to find out why and restart DOCS2AJR, not
DOCS20JR. DOCS20JR will still be running. If you try to start DOCS20JR it will fail
because a version is already running. DOCS2AJR originally failed because the FTP
step had failed.
nohup docs2ajr >/tmp/docs2ajr.out 2>&1 &
nohup docs20jr >/tmp/docs20jr.out 2>&1 &
67) DOCS73JD Failure:
"error.log.trf" [Read only] 30 lines, 806 characters
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCSHQ2PS
ERROR NUMBER : 100
SEVERITY
:5
PARAGRAPH
: 3000-process
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Wed Aug 26 05:55:44 2009
SQLCODE / DESC: 100 100 Row not found.
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SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 650754
MESSAGE
: NO DOCS10OH for delv_doc_nbr 0073759017
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS73JD
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Wed Aug 26 05:55:44 MDT 2009
DOCS73JD: Failed in extract_bols
***************** END DOCS ERROR MESSAGE *****************
~
+ let step_number=step_number-1
+ [ 0 -lt 4 ]
+ dccm07pc docs73jd extract_bols
+ eval extract_bols
+ extract_bols
Extract bols started at: Wed Aug 26 04:41:41 MDT 2009
2009-08-25 03:58:31.00000
Execution error : file 'mfini'
error code: 119, pc=0, call=1, seg=0
119
Name is not unique (binding symbol 'mfini')
Extract bols ended at: Wed Aug 26 04:41:42 MDT 2009
+ mg_error_nbr=255
+ dccm07pc docs73jd extract_bols 255
+ set -A mg_error_desc DOCS73JD: Failed in extract_bols
+ cm01_error
+ dcta17pc 255
+ exit 255
~
docs
Terminate docs73jd extract_bols
255 Wed Aug 26 05:55:44 2009
docs
Initiate docs20jr call_dcta16pc
Wed Aug 26 06:18:00 2009
docs
Terminate docs20jr call_dcta16pc
1 Wed Aug 26 06:18:00 2009
docs
Initiate docs20jr run_docs2ajr
Wed Aug 26 06:18:00 2009
eod Db not in prod.
select * from docs44sl
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where
delv_doc_nbr="0073759017"
docs44sl
upd_actv_code
451
upd_actv_date_time 2009-08-25 08:28:48.00000
wran_bol
0000257770
cust_ship_to_nbr 92615040000
inspection_code
disp_code
size_sequence_nbr
crtn_sku_disp_sum
del_ind
D
invoice_number
73759017
ship_carton_nbr
102718803
lot_number
seg_code
dim1
dim2
dim3
sz_qty
book_qty
carton_load_type FL
carton_weight
30.90
carton_cubic_ft
2.754
ship_to_addr_line1 DOS POTRILLOS WESTERN WEAR
employee_number
freight_amt
7.71
release_date
08/25/2009
common_carrier
FEDX
carrier_ref_nbr
0000257770
ups_service_code
truck_number
pallet_bar_code
route_code
RP
delv_doc_nbr
0073759017
sold_to_acct_nbr 92615
ship_to_store
0000
packing_quality
solution:
Took a back up for the 44sl record and deleted it and the restarted the docs73jd
from the failed step.
unload to "/home/rajak/44sl_0073759017"
select * from docs44sl
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where
delv_doc_nbr="0073759017"
remove from docs44sl
where
delv_doc_nbr="0073759017"
nohup docs73jd 1 &
Issue: The whole schedule needs to be started, no reports have generated, no packs
slips have printed, no letdowns have assigned...
Nohup docs5ajr &
68) ORDER BALANCING CHECK:
We load orders to docsb0oh, docsb1ch, and docsb2cd tables. Once they are
scheduled they are added to docs10oh, docs11ch, and docs12cd tables. The reason
you did not see the Luray invoice is they were not scheduled yet.
69) DOCS5AJR failed in prepack_matchup
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 26
RETURN CODE:
EMPLOYEE:
docs
TIME:
Wed Sep 9 09:29:05 EDT 2009
DOCS5AJR: Failed in prepack_matchup
***************** END DOCS ERROR MESSAGE *****************
~
~
~
+ [ 13 -lt 25 ]
+ dccm07pc docs5ajr prepack_matchup
+ eval prepack_matchup
+ prepack_matchup
No Application Server License available at COBDIR location:
/opt/microfocus/cobol
0 system and 30 user license installed 30 in use
A summary of all installed licenses can be found by running Apptrack
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+
+
+
+
+
+
~
~
mg_error_nbr=26
dccm07pc docs5ajr prepack_matchup 26
set -A mg_error_desc DOCS5AJR: Failed in prepack_matchup
cm01_error
dcta17pc 26
exit 255
soln:
nohup docs5ajr 14 &
70) carton status:
W scheduled
C confirmed to shipping,
S shipped,
D deleted
71) Docs5ajr issue: ultra_pick_assign
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS88PS
ERROR NUMBER : 40
SEVERITY
:5
PARAGRAPH
: 7750
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Tue Sep 22 11:50:57 2009
SQLCODE / DESC: -239 Could not insert new row - duplicate value in a UNIQUE
INDEX column.
SQLERR ISAM : -100
SQLERR ROWS : 1
SQLERR OFFSET : 290
SQLERR ROWID : 871194
MESSAGE
:
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
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TIME:
Tue Sep 22 11:50:56 EDT 2009
DOCS5AJR: Failed in ultra_pick_assign
***************** END DOCS ERROR MESSAGE *****************
soln:
select *
from docs31rf
where storage_carton_nbr in(
select storage_carton_nbr
from docs74st
where schd_nbr = '43')
order by create_date_time
Run the above query and remove the records that are older compared to the others
72) Configure a printer in loftware:
Goto –> Seminole remote session
Check for the license in control panel printer and faxes, if it already exists
the we just need to put and entry in design32 -> file -> devices as shown be
below. Then we need to update the docszypt in respective server for the
which user had requested.
mentioned.
unix_term_id
[/dev/pts/34 ]
prt_loc_id
[wR094039 ]
prt_type
[ECOM ]
prt_fmt_code
[
]
lbl_prt_nm
[wR094039
]
lbl_prt_ip_adr
[
]
maint_date_time [2000-05-05 13:34:40]
operator_initials [MLW]
create_date_time [2000-05-05 13:34:40]
73) To change a carton from unavailable to available
Condition 1: More that one carton in a partiucalar location.
Change the status to 'A', set docsbal to run in the early hours of morning
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Condition 2: Just one carton in a location
Change the location's status to unavilable and the user's can change it to 'A' through
screens, which inturn will change the carton's status too to A
logial location - logical 003A (confirm to picking or shipped - after which it is
removed). Any unwated products in L99-003A will get removed when docsbal is run
74) Reports dint come up in Mobius(DMS).
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Soln: hw to reprint it? See below
RISCDMS> cd src4gl
nu67urs4: /users/dmsadm/src4gl-dmsadm
RISCDMS> grep -i DMOF *.4gl
dms_exc48.4gl:
PRINT COLUMN 1, "DMOF0001/",
dms_exc49.4gl:
PRINT COLUMN 1, "DMOF0002/",
dms_exc49_2.4gl:
PRINT COLUMN 1, "DMOF0003/",
dmsqrtrev.4gl:# REPORT: DAT-IMW-DMOF-User-Trans-Data-Dmmddyy
dmsqrtrev.4gl: let rptname ="DAT-IMW-DMOF-User-Trans-Data-D",today using
"mmddyy"
dmsqrtrev.4gl:
"|DMOF|",
nu67urs4: /users/dmsadm/src4gl-dmsadm
u67urs4: /users/dmsadm-dmsadm
RISCDMS> ls -lrt *dms_exc48*
-rw-r--r-- 1 dmsadm system
-rwxrwxrwx 1 dmsadm system
1213 Apr 14 2007 dms_exc48.frm
120538 Apr 15 10:59 dms_exc48.4ge
nu67urs4: /users/dmsadm-dmsadm
RISCDMS> dms_exc48.4ge
┌───────────────────────────────────────────────
─────────────────────────────┐
│
│
│
│
│ FMS RECEIVED S-STATUS EXCEPTIONS REPORT
│
│ ------------------------------------------------------------------------- │
│
│
│ Effective Report Date: [10-06-09] <=== Date will default to yesterday. │
│
--OR-If you make no entry in TID
│
│ Starting Transaction ID: [
]
range, date will control. If │
│ Ending Transaction ID: [
]
TID range is entered, it will │
│
override date.
│
│
│
│
Facility ID: [
]
│
│
Output File Name: [
]
│
│
│
│
Continue: [ ] <=== (Y)es or (N)o
│
│
│
│----------------------------------------------------------------------------│
│ Enter effective report date in the form mm-dd-yy.
│
└───────────────────────────────────────────────
─────────────────────────────┘
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give the faciltiy ID as 39 and WK and then run for the specified date.
when Ann reports this problem -- it is almost always because the queue for the
printer is down -- it will go down
if the Unix box can not get an acknowledgement from the server. You need to run
lpstat -opmobsnut for the print queue and
bring the queue back up with enq -Ppmobsnut -U
pmobsnu @syse DOWN
QUEUED 856
QUEUED 857
QUEUED 858
QUEUED 126
QUEUED 127
QUEUED 130
QUEUED 131
QUEUED 132
/archive/reports/x dmsadm
/archive/reports/h dmsadm
/archive/reports/h dmsadm
/archive/reports/s dmsadm
/archive/reports/s dmsadm
/archive/reports/x dmsadm
/archive/reports/x dmsadm
/archive/reports/h dmsadm
7
82
7
653
3
8
7
1
1
1
1
1
1
1
1
2
3
4
5
6
7
Alternate problem with DMOF: Describing the solution below:The DMOF reports are triggered using lois which runs
everyday at 5.00 in the morning. The script lois on Development
server is not the updated version. The incorrect version was
changed for Connectship logs and moved to production. Changed
the correct version of lois again to fix this issue.
75) Prepacks dint print
SOln: There were too many entries for DCSH02 and DCSH2A in docszypt table. I
cleaned
them up and printed the labels.
Fgolive
76) INValid Check-digit
docs@wrsmrs1 /usr/docs/bin $ ls -ltr dcrc07*
-rwxr-xr-x 1 docs
staff
315282 Aug 4 2008 dcrc07pf.old
-rwxrwxrwx 1 docs
staff
91689 Aug 5 2008 dcrc07pf.gz
-rwxr-xr-x 1 docs
staff
318242 Jul 7 05:22 dcrc07pf
docs@wrsmrs1 /usr/docs/bin $ su - docs
docs's Password:
[YOU HAVE NEW MAIL]
docs@wrsmrs1 $ cd bin
ksh: bin: not found.
docs@wrsmrs1 $ cd /usr/docs/bin
docs@wrsmrs1 /usr/docs/bin $ ftp wr16urs1
Connected to wr16urs1.vfc.com.
220 wr16urs1 FTP server (Version 4.2 Fri May 2 12:48:10 CDT
2008) ready.
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331 Password required for docs.
230-Last unsuccessful login: Wed Jun 17 17:20:55 CDT 2009 on
ssh from 10.6.22.55
230-Last login: Thu Oct 8 07:07:28 CDT 2009 on ftp from
itgcsysa.vfc.com
230 User docs logged in.
ftp> cd /usr/docs/bin
250 CWD command successful.
ftp> bin
200 Type set to I.
ftp> put dcrc07pf
200 PORT command successful.
150 Opening data connection for dcrc07pf.
226 Transfer complete.
318242 bytes sent in 9.75 seconds (31.88 Kbytes/s)
local: dcrc07pf remote: dcrc07pf
ftp>
eswarak@wr16urs1 /usr/docs/bin
Hackleburg > dcrc07pf
eswarak
VF
DCRC07PF
+-------------------------- FIRST QUALITY CREATE -----------------------------+
|
|
|
FIRST QUALITY CARTON CREATE
|
|
|
|
Carton: 151647788 - got from user
|
|
Type:
|
|
Bundle Qty:
1
|
|
ASN Number:
|
|
Cut Number :
Pack Location:
|
|
|
|
|
|
Lot
Seg
Size
Qty |
|
------------------ ---------------- ---------- -----|
|UPC:
|
|SKU:
|
|
|
|
|
|
|
|
|
+-----------------------------------------------------------------------------+
Invalid check digit
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
HELP
MAIN CLEAR
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schd 52 the letdowns are held and need to moved to R status(realeased) The schd
rolled prior to
letdown beign released
update docs31rf
set
directive_stat="R"
where
schd_nbr="52" and
pick_wave_nbr="41"
77) need DOCS contact to remove QC Audit directive on the following Pallet
Packs.
update docs11ch
set
inspection_code=" ",
qc_date_time=current
where
ship_carton_nbr = ‘104269037’
78) docs20jr failure in CLEAN UP
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCIF17PS
ERROR NUMBER : 150
SEVERITY
:5
PARAGRAPH
: 8150
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Wed Oct 21 07:06:00 2009
SQLCODE / DESC: -244 Could not do a physical-order read to fetch next row.
SQLERR ISAM : -154
SQLERR ROWS : 0
SQLERR OFFSET : 48
SQLERR ROWID : 0
MESSAGE
: Error updating DOCS47OL
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS20JR
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PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Wed Oct 21 07:05:00 CDT 2009
DOCS20JR: script failed on step CLEAN UP
***************** END DOCS ERROR MESSAGE *****************
~
~
docs
docs
docs
docs
Initiate docs20jr process_ack
Terminate docs20jr process_ack
Initiate docs20jr clean_up
Terminate docs20jr clean_up
Wed Oct 21 07:05:34 2009
1 Wed Oct 21 07:05:54 2009
Wed Oct 21 07:05:55 2009
1 Wed Oct 21 07:06:00 2009
nohup docs20jr &
docsbkct
computer_job_name DOCS20JR
computer_job_stat R
computer_job_step 1
begin_date_time
2009-10-21 07:31:36.00
xmit_ctl_nbr
20092940001
sequence_number
complete_date_time 2009-10-21 07:31:36.00
computer_job_desc Activity Data Upload
maint_date_time
operator_initials EFW
create_date_time 1993-01-07 10:10:10.04
hollypond:
MODULE
: DCOSM0PF
ERROR NUMBER : 1380
SEVERITY
:4
PARAGRAPH
: osm0_get_order_type
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: jordaro
TIME
: Mon Nov 2 07:45:47 2009
SQLCODE / DESC: 100 100 Row not found.
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SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 837889
MESSAGE
: Missing DOCSB0OH for group 059532
***************** END DOCS ERROR MESSAGE *****************
Removed the records from docsb7cd and docskcpt table.
unload to "/home/rajak/b7cd_0211"
select * from docsb7cd
where ord_grp_nbr = '059532'
unload to "/home/rajak/kcpt_0211"
select * from docskcpt
where ord_grp_nbr = '059532'
delete from docsb7cd
where ord_grp_nbr = '059532'
delete from docskcpt
where ord_grp_nbr = '059532'
79) Fedx not able to close
run ps –ef | grep DCSHC and check whether the
oper1
rajak
oper1
oper1
62736 145036 0 05:43:38
- 0:00 DCSHC8PC 01
66478 94770 0 07:15:41 pts/26 0:00 grep DCSHC
91586 145036 0 05:43:39
- 0:00 DCSHC7PC 01
142464 148942 0 07:03:44
- 0:00 DCSHC6PC 01
If you find dcshc6 running then it’s a different scenario we should follow.
Else we do need to go to /tmp dir.
Chk the logs
vi shc7.div01
</ERRORDESCRIPTION><MINIMUMRETRYSECONDS>N/A</MINIMUMRETRYSECOND
S><ERRORLOCATION><ERRORLOCAT
IONELEMENTNAME>N/A</ERRORLOCATIONELEMENTNAME><ERRORLOCATIONELEM
ENTREFERENCE>N/A</ERRORLOCATIONELEMENTREFERENCE><ERRORLOCATIONAT
TRIBUTENAME>N/A<
/ERRORLOCATIONATTRIBUTENAME></ERRORLOCATION><ERRORDIGEST>N/A</ER
RORDIGEST></RESPONSEERROR></RESPONSE><RATEDSHIPMENT><ERROR><ER
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RORCODE>1001</ERR
ORCODE><ERRORDESCRIPTION>Package #1: FedEx FSMS Server error: (#2301)
Pickup date cannot be less than current date or greater than 90 days.</ER
RORDESCRIPTION></ERROR><BILLINGWEIGHT><WEIGHTUNITS>LB</WEIGHTUN
ITS><WEIGHTVALUE>8.5000</WEIGHTVALUE></BILLINGWEIGHT><TOTALCHARG
ES><CURRENCYCODE
>UNKNOWN</CURRENCYCODE><MONETARYVALUE>0.00</MONETARYVALUE></T
OTALCHARGES><TRANSPORTATIONCHARGES><CURRENCYCODE>UNKNOWN</CU
RRENCYCODE><MONETARYVA
LUE>0.00</MONETARYVALUE></TRANSPORTATIONCHARGES><SERVICEOPTIONSC
HARGES><CURRENCYCODE>UNKNOWN</CURRENCYCODE><MONETARYVALUE>0.0
0</MONETARYVALUE><
If possible check the shc6 log also.
For some reason data dint roll last night. So it is getting failed.
Login to itgc2aconnect -> run -> services.msc
Then restart fedex ship manager & fedex SQL anywhere. Then it should work
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fine.
80) Check digit issue:
Due to some reasons this issue happens in some DC’s on regular intervals.
Still permanent fix is not found but we do have a temp fix.
Solution:
comment some 2 lines from the code and give test_make and ftp the
executable to the specific dc which has got the problem.
Pgm dcrc07pf.4gl
Comment the below line
+2625 {
+2626 call ta14_4gl_check_digit(mg_header_rec.ctn_nbr_check_dig)
+2627
returning rc
+2628 }
Test it:
Screen – dcrc07pf
Check digit – 5 eg 1122334445
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81) ORDERS NOT received from MF
Steps:
gzip -dc DOCSX2IS.20093180007.gz | more
82) DOCS5AJR failed in storage_diverts
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS6NPS
ERROR NUMBER : 190
SEVERITY
:5
PARAGRAPH
: 3600
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Fri Dec 2 13:05:29 2016
SQLCODE / DESC: -239 Could not insert new row - duplicate value in a UNIQUE
INDEX column.
SQLERR ISAM : -100
SQLERR ROWS : 1
SQLERR OFFSET : 216
SQLERR ROWID : 56840
MESSAGE
: Error inserting DOCS51ID for 437541185
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Fri Dec 2 12:59:02 MST 2016
DOCS5AJR: Failed in storage_diverts
***************** END DOCS ERROR MESSAGE *****************
docs51id
storage_carton_nbr 437541185
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divert_station_id 21
divert_freq_nbr
2
divert_stat
U
divert_seq_nbr
0
divert_directive 43
schd_nbr
pck_wave_nbr
confirm_date_time
create_date_time 2016-12-01 11:49:51.00000
solution:
Delete the duplicate record from the docs51id table and restarted
the docs5ajr from the 8th step.get carton no from error.log.trf
query
delete from docs51id
where
storage_carton_nbr='148004126'
cmd:
nohup docs5ajr 8 &
unload to "/home/rajak/51id_0212"
select * from docs51id
where
create_date_time<'2010-02-12 00:00:00.00000' and
divert_stat='U'
delete from docs51id
where
create_date_time<'2010-02-12 00:00:00.00000' and
divert_stat='U'
83) BOXS56JR failure
The job restarted and completed successfully.
There was some data issue.
docs55ps was giving the error while reading vfc.docs.0008.docs6a.inv.bal file.
The file contained records as
10010062+T920BALXXKX777
0000001+00000000000+00000000000+
REG
REG
01000000
10010063+T920BALXXLH777
0000001+00000000000+0000000000
REG
REG
01000000
The last 2 records were as below because of which the program was throwing error.
00000000+T982
DCIF2BPC
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10010064+T982BALVN0J5C158
OS
OS
010000000000040+00000000000
+00000000000+
When compared with one of the archived files, the last 2 records were removed
assuming them as anamoly.
The job completed successfully after that.
84) Scheduling Already Running:
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOSM2PF
ERROR NUMBER : 111
SEVERITY
:4
PARAGRAPH
: osm2_init_vars
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: bralley1
TIME
: Wed Nov 25 11:42:03 2009
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 257
MESSAGE
: Scheduling Already Running
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOSM2PF
ERROR NUMBER : 111
SEVERITY
:4
PARAGRAPH
: osm2_init_vars
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: bralley1
TIME
: Wed Nov 25 11:42:35 2009
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 257
MESSAGE
: Scheduling Already Running
***************** END DOCS ERROR MESSAGE *****************
if status = 0 then
let cm99_record.pgph = "osm2_init_vars"
let cm99_record.error_nbr = 111
let cm99_record.msg = "Scheduling Already Running"
call cm99_log_4gl_msg()
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end if
+324
+325
+326
+327
+328
+329
+330
+331
+332
+333
+334
+335
+336
+337
+338
+339
+340
+341
+342
+343
+344
+345
+346
+347
+348
+349
+350
+351
+352
+353
+354
+355
+356
+357
+358
+359
+360
#---------------------------------------------------------------------# Check to see if scheduling is already running
#---------------------------------------------------------------------let mg_module_id = "DOCS5AJR"
let mg_module_id_2 = "DOCS5AJX"
select module_id
into mg_68re_module_id
from DOCS68RE
where module_id = mg_module_id
if status < 0 then
call cm98_display_error ("ERROR Selecting Restart Record", 1)
sleep 3
let valid = false
return
end if
if status = 0 then
let cm99_record.pgph = "osm2_init_vars"
let cm99_record.error_nbr = 111
let cm99_record.msg = "Scheduling Already Running"
call cm99_log_4gl_msg()
end if
select module_id
into mg_68re_module_id
from DOCS68RE
where module_id = mg_module_id_2
if status < 0 then
call cm98_display_error ("ERROR Selecting Restart Record", 1)
sleep 3
let valid = false
return
solution:
Removed the entry from docs68re and started docs5ajr from the first step.
85) EOD issue: proper control file in not in place while doing the start up.
1) ask user to log off from oper1
2) su – oper1
3) put a zero byte file in /u/docs/CTL.DOCS.STARTUP.CTL
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4) login as oper1(canada1) and goto /u/oper1/oper1.ksh
5) make changes to it in the required place
if [ $eod_sel = 2 ]
then
print "STARTUP was selected"
docsstrt (step #) 2>/tmp/startup.err
fi
6)ask the user to now login and run from start up.
7) important: after it gets competed successful then come back to script again and
revert back your changes.
86) BOL not printing – ‘shipment not complete’
docs13sh:
wran_bol
0604781480
shipment_status
O
common_carrier
WSXI
route_code
CC
truck_number
trlr_nbr
CRIS864
ppd_freight_code
freight_amt
dest_ship_grp_id 84737WAREHO
cust_ship_to_nbr 91561
ship_to_addr_line1 WAL-MART #29R - REG
carton_load_type SL
load_date_time
load_employee_nbr
bol_prt_date_time 2009-12-09 20:34:11.00000
release_date
12/04/2009
consol_wran_bol
print_stat
P
completed_by_emp
complete_date_time
billing_note
carrier_ref_nbr
shpt_tot_wgt
0.00
nbr_of_cartons
0
exp_bol
00510710604781480
pickup_appt_nbr
66797598
sold_to_acct_nbr 91561
ship_to_store
6291
full_truck_ind
nbr_of_frt_pallets 20
pallet_wgt_adj
500.00
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pallet_cube_adj
2500.00
maint_date_time
2009-12-10 08:08:18.00000
operator_initials ZZ6
create_date_time 2009-12-07 22:05:36.00000
select * from docs13sh
where
wran_bol=0604781480
select * from docs11ch
where
wran_bol=0604781480
select unique(carton_stat) from docs11ch
where
wran_bol=0604781480
ship_carton_nbr
select ship_carton_nbr,carton_stat from docs11ch
where
wran_bol=0604781480
ship_carton_nbr carton_stat
106304359
106304360
106304361
106304362
106304363
106304364
106304365
106304366
106304367
106304368
106304369
106304370
106304371
106304372
106304373
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
update docs13sh
set
shipment_status='S'
where
wran_bol='0604781480'
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87) Quar existing stock
When ever the user goes to 4-2-1- Quar existing stock, it throws the error Program
Abend.
Each carton that I checked for this error had carton_stat as 'U'.
Please advise.
LOG:
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCIC97PF
ERROR NUMBER : 5
SEVERITY
:3
PARAGRAPH
: ic97_main
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: eswarak
TIME
: Thu Dec 10 10:12:45 2009
SQLCODE / DESC: 0 0
SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 930561
MESSAGE
: INVENTORY IS CURRENTLY AVAILABLE, BUT THE CARTON_STAT IS
NOT R, A, W, P, or N. processing carton 406085821
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCRC05PF
ERROR NUMBER : 300
SEVERITY
:4
PARAGRAPH
: rc05_process_cartons
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: eswarak
TIME
: Thu Dec 10 10:12:45 2009
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 930561
MESSAGE
: Error Calling DCIC97PF
***************** END DOCS ERROR MESSAGE *****************
Soln:
This carton was in status U (unavailable) in a active random reserve location it
should be status A. I updated the whse_bin_location on docs20ch to H01-035C
(outside storage location - cartons in outside storage locations should be
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unavailable). I then did a rf carton transfer back to the original location W51-053F.
The carton is now in status A and problem should be fixed.
88) Docs5ajr - recarton
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Mon Jan 4 07:09:59 EST 2010
DOCS5AJR: Failed in recarton
***************** END DOCS ERROR MESSAGE *****************
~
Start from next step. I mean 12th step
89) DOCS5AJR failed in pick_zones
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS66PS
ERROR NUMBER : 3300
SEVERITY
:5
PARAGRAPH
: 3300
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Tue Jan 5 07:41:53 2010
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 6
SQLERR OFFSET : 0
SQLERR ROWID : 269
MESSAGE
: Missing pick path grp - see displays in debug file
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
docs
TIME:
Tue Jan 5 07:41:25 EST 2010
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DOCS5AJR: Failed in pick_zones
***************** END DOCS ERROR MESSAGE *****************
~
~
Sol: put an entry in docsztpt, back out the schd by running the query(os21_out.sql)
from home dir by changing the schd number and ran the docs5ajr from 1st step.
added
pick_path_grp
[500]
work_cntn_grp
[UP1]
strt_pck_area_ind [Y]
pickline_fac
[0.906 ]
crtn_schd_strt_fac [1.017 ]
crtn_schd_stop_fac [0.000 ]
nbr_pcs_schd_fac [0.173 ]
sto_crtn_schd_fac [1.338 ]
pass_zone_schd_fac [0.000 ]
look_pck_schd_fac [0.000 ]
pick_base_rate_amt [10.000 ]
create_date_time [2004-06-19 08:00:00]
operator_initials [RLB]
90) EOD issue:
04:44:45 Logical Log Files are Full -- Backup is Needed
cd /usr/informix/online.log
Ontape -c is not running,
Login backup,backup
91) ISSUE: The user sent the list of cartons that were manifested via USPS
yesterday but do not have BOL numbers so cannot do billing.
RESOLUTION:
Carton status was S in docs11ch.
The FEDX/Connectship services were down on connectship server
yesterday (restart) so message to produce the manifest was not
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received by the Seminole server (possibly Connectship never sent it
as the service was down).
So we tricked the docs by manually sending the message by
executing the command.
Go to /home/mwhitt.
There are 2 file fedx.man and usps.man.
Execute the file usps.man for USPS.
Command will be executed giving the output;
Message sent to DCSHC6PC 01, text = 2USPSN
System will receive BOLs.
Check wran_bol in docs11ch.
92) Issue: Adjustments in BOXS for the following styles. We cannot enter
the cubics information and are receiving error messages.
AJSNK55
AJSPK55
AJUG7N5
AJRUK55
AJTEK55
Soln:
Login to winsql boxs/golive 0008 db and give the below query
update BOXS_VFC_0008.BOXS_PRODUCT
set SALES_ORG_CD = 'ODC2'
where
PRODUCT_NBR in ('ADUV0C5',
'ADUV10R',
'ADUV841',
'AJRB001',
'AJRBL02',
'AJUA001',
'AJUA2W0',
'AJUA70M',
'AJUA612',
'ADUXL02',
'ADUXM21',
'AT0AZ96',
'AJSQZ97',
'AJSQZ96' )
<?xml version="1.0"?>^M
<RATERESPONSE><RESPONSE><TRANSACTIONREFERENCE><CUSTOMERCONTEXT
/><XPCIVERSION/></TRANSACTIONREFERENCE><RESPONSESTA
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TUSCODE>2</RESPONSESTATUSCODE>
<RESPONSESTATUSDESCRIPTION>Failure</RESPONSESTATUSDESCRIPTION><RES
PONSEERROR><ERRORSEVERITY>Fatal</ERRORSEVERITY><ERRO
RCODE>3018</ERRORCODE><ER
RORDESCRIPTION>Error in RateRequest: FedEx FSMS Server rating error:
com.fedex.rate.RatingException: Could not find surcharge amounts
R7</ERRO
RDESCRIPTION><MINIMUMRETRYSECONDS/><ERRORLOCATION><ERRORLOCATIO
NELEMENTNAME/><ERRORLOCATIONELEMENTREFERENCE/><ERR
ORLOCATIONATTRIBUTENAME/></ERR
ORLOCATION><ERRORDIGEST/></RESPONSEERROR></RESPONSE></RATERESPO
NSE>^M
93) Steps needs to be followed to track the out of balance.
1) run chksys from Mickey's home directory -- chksys <Month date>
chksys Jan 22
- example :
2) It will create reports and difference... check those reports and find out the
difference... go thru those report programs and see how the transactions are getting
pulled from docs40tr
docs40tr - Sort by trans_date_time for that style and see how it went and
what are the transactions..
From here it's purely analysis on docs40tr and all the reports which got
generated by chksys
3) Also we have some programs where Shiny used to send some mainframe
transactions for each DC and then will acknowledge it... I don't remember now.
Also,
You can check the docs inventory program if something happened - docs23tk
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The order balancing program is docs22jr for reference purpose.
94) Code movement to SYSD:
You can only send code to SYSD from vfhqurs2. The reason is SYSD and vfhqurs2
are running
AIX 5.1, Informix 9 and MF COBOL 2. You have to compile the code on vfhqurs2
before sending
it. Use send_test SYSD bin dcos60ps.
Scan pick tkt - M2021337
order # - R0157814
Error = "I57.Data error. Locate count greater than packed count. Contact
MIS to resolve!"
* #32 This incident arose from a situtation where the
* destination and located carton count was greater than
* the actual packed carton count. In theory, an impossibility.
* But unable to reproduce the error in the packing module
* at this time. We'll flag the ticket, and have to manually
* adjust the SOPTKT-PKCARC field to reflect the true number
* of DMCART records for the SOPTKTID. Also, on DMCART,
* the SEQNO field for all cartons needs to be adjusted so
* that no SEQNO duplicates itself, and the SEQNO should not
* exceed PKCARC. At the time of the reported problem there
* was 1 in 350,000 tickets affected. If this really happens
* more frequently, we'll have to try and reconstruct in packing
* how this could even be possible.
IF (SOPTKT-PKCARC < SOPTKT-PHCARC)
OR (SOPTKT-PKCARC < SOPTKT-SHCARC)
MOVE WS-IMESG-57
TO NDS533V0-VMESG
GO TO E070-ERROR
END-IF.
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soptkt
select * from soptkt
where
soptktid ='M2021337'
soktktid
pkcarc
pkcans
phcarc
= M2021337
2
3
3
dmcart
select * from dmcart
where
soptktid ='M2021337'
soktktid = M2021337
62413-4022
62413-4031
Query:
update soptkt
set
shpctn='2', shcarc='2', phcarc='2'
where
soptktid='M2021337'
Canada change ship date:
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select *
from docscarr
where connship_lbl_txt !=''
and connship_ship_dt = '02/27/2010'
update docscarr
set connship_ship_dt = '02/08/2010'
where connship_lbl_txt !=''
and connship_ship_dt = '02/06/2010'
cmd:
msgsend DCSHC6PC 01 ‘QUIT’
nohup DCSHC6PC 01 &
Split the BOL:
We need to split Bol # 402875398 and the DOCS system will not let us split this.
To access this screen:
Shipping
Routing Maintenance
Split BOL
Screen name: DCMN10PC
Error message:
“Wal-Mart invoice may not be split”
Soln: Updated the customer number for the Wal-Mart for the given bol. Used the
sql query on /home/whittm/upd_Walmart
prep cartons not selecting:
Trying to schedule prep prepack item # 00661, it is showing that we need 23 more
cartons,
We have 23 cartons available on docs and not for sure why it is not selecting?
a few example prep Carton #'s that are on docs - 154168701 and 407953792
(pulled off
dcsh07r1 report)
These cartons show to be in docs inventory, we have physically checked and cartons
are
in locations, show to be available but system is not selecting for order scheduling?
Contact if any further help is needed and i can put you in touch with our order
scheduler.
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Solution:
Changed the prep carton quantity to 0 on the docs08pp table
EOD Report Stuck
Lpstat –W |grep < Printer >
Stated job running but nothing was printing.
Solution: Killed the job using
Opcom cancel <jobnumber>
Invoice Not Billed:
Invalid Manifest
invoice_number
75366989
ship_carton_nbr
106256565
ship_carton_ckdig 0
carton_bar_code
00000510711062565650
whse_bin_location L99-003A
ppk_pull_bin_loc
frt_bin_loc
nbr_of_sbus
0
wran_bol
9000033710 - Invalid Manifest
connship_ship_dt
connship_mnft_id
connship_msg_id
12/03/2009
0
999999
Solution:
connship_mnft_id
was set to Spaces on docs11ch
Carton was not billed as it had a Bol number wran_bol 9000033710. Had to
create a docs47ol for the invoice and let the docs20jr run and then check the
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/upload/arc for that invoice. The DOCS04 had BL for that Invoice
95) FCP not being Picked for Target Customer
Solution
Check docs11ch and docsb1ch for that schd_number and Pick_wave_nbr. It
should be set to ‘Y’. If not then, it cannot be a full case pick.
As stated by the Mainframe Team: Normally customer service puts a pack note
on Target orders saying "Pack in solid SKU 10 pc cartons". The DC has the
inventory stored in 10 pc solid sku storage cartons so we match the orders to the
inventory and generate full case picks. But for these orders - customer service
said "pack in 24 pc cartons, assorted lots and sizes" - and the DC has the stock
packed in solid sku 10 pc cartons so the packed inventory does not match what
customer service said to put in the box. So it can't be Full Case Picked.
96) DMS : pulling Picketicket Info from FMS (cosmo) to DMS Test
Data is not pulled to DMS
Error in /Archive/logs - ptdemand.elog
READ of pt failed at attempt to get SO. STS/KEY =
Date: 05/04/2010 Time: 09:21:26
READ of pt failed at attempt to get SO. STS/KEY =
-951/26686849
-951/26686850
Solutions: Login as dmsadm
And
Then run ptdemand.4ge
98) DOCS20JR Failure
gsma_platform <AIX> MVS_File
<ITNP.RISCWRG.WREPRS1.MAY10.ERR06.T0820> DOCS_msg <ERROR NUMBER: 255
RETURN CODE: EMPLOYEE: docs TIME:
Thu May 6 08:18:00 MDT 2010 DOCS20JR:
script failed on step EXTRACT INVENTORY ***************** END DOCS ERROR
MESSAGE *****************> DOCS_Module <MODULE:
DOCS20JR>
**************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DCIF09PS
PARAGRAPH/LINE: 8250
ERROR NUMBER: 160
SQL STATUS: 100
EMPLOYEE:
docs
TIME:
Thu May 6 08:18:25 2010
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Row not found
***************** END DOCS ERROR MESSAGE *****************
Failed in EXTRACT INVENTORY Step.
There was a 40tr which had a storage carton but that storage carton was not in 20ch and 21ch. Inserted
the same using below query even when carton status is D
Mickey Whitt/VF...
Mickey Whitt/V...
Nupur Rashi Pa...
Nupur Rashi Pa...
Nupur Rashi Pa...
Mickey Whitt/V...
Nupur Rashi Pa...
Mickey Whitt/V...
Nupur Rashi Pa...
Nupur Rashi Pa...
Mickey Whitt/V...
Nupur Rashi Pa...
Nupur Rashi Pa...
Mickey Whitt/V...
Mickey Whitt/V...
Mickey Whitt/V...
Nupur Rashi Pa...
Nupur Rashi Pa...
Mickey Whitt/V...
Nupur Rashi Pa...
Nupur Rashi Pa...
Nupur Rashi Pa...
Nupur Rashi Pa...
Nupur Rashi Pa...
Mickey Whitt/V...
Nupur Rashi Pa...
where is the /tmp file for the docs20jr failure
did you make a copy?
At the end
Micket there was another 40tr record
which I had deleted earlier, and restarted the job but it failed again for another carton
did you unload it before deleting
Yes...
where is file
I have a backup
Its is under /home/docs/docs40tr
ok, I'll put it back. Going to have to create docs20ch and docs21cd records for these
oh..ok
I was wondering how to get the data for the 20ch and 21cd
found a carton with same irreg lot number on docs20ch, unloaded it and docs21cd for the carton.
Changed carton nbr and loaded to 20ch and 21cd
the files are /u/whittm/20ch.irgepw and /u/whittm/21cd.irgepw
docs20jr has run now
ok..
I will put this in the Troubleshooting document
thanks
Thanks Mickey
Mickey, anotehr help
Another help
There is an SCM for DMS ticket
Can you approve that
it's approved
Thanks Mickey
EOD Stuck in Canada for 40 Mins
docs@rkhsurs1 /tmp $ ls -rlt shut*
-rw-r--r-- 1 oper1 staff
12032 May 10 06:34 shutdown.err
docs@rkhsurs1 /tmp $
+ take_offline
+ return_code=0
+ dccm07pc docsshut take_offline 0
+ [ 0 -eq 0 ]
+ let step_number=step_number+1
+ [ 13 -lt 15 ]
+ dccm07pc docsshut make_inactive
+ eval make_inactive
+ make_inactive
+ return_code=0
+ dccm07pc docsshut make_inactive 0
+ [ 0 -eq 0 ]
+ let step_number=step_number+1
+ [ 14 -lt 15 ]
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+ dccm07pc docsshut shutdown_system
+ eval shutdown_system
+ shutdown_system
+ OUTPUT_FILE=/u/docs/CTL.DOCS.SHUTDOWN.CTL
+ print Creating the SHUTDOWN control file.
+ print
+ date
+ 1> /u/docs/CTL.DOCS.SHUTDOWN.CTL
+ chmod 666 /u/docs/CTL.DOCS.SHUTDOWN.CTL
+ print
+ print Shutdown will begin in 30 seconds.
+ print Press control-C to abort system shutdown.
+ sleep 30
+ opcom shutdown -Fr
odmget: Cannot open class CuDv
awk: Field is not correct.
The input line number is 1.
The source line number is 6.
odmget: Cannot open class CuDv
awk: Field is not correct.
The input line number is 1.
The source line number is 6.
umount: error unmounting /dev/userdocslv: Device busy
umount: error unmounting /dev/hd10opt: Device busy
umount: error unmounting /dev/hd1: Device busy
odmget: Cannot open class PdAt
Give cd/eod Unld.
docs@rkhsurs1 /tmp $ uptime
10:15AM up 1:11, 3 users, load average: 0.21, 0.25, 0.18
-rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--rw-r--r--
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1 informix sys
DOCS Troubleshooting Document
Confidential
38797312 May 10 06:31 docsb1ch.unl
79691776 May 10 06:32 docsb2cd.unl
1048576 May 10 06:32 docsb3pd.unl
1048576 May 10 06:32 docsb4sd.unl
1048576 May 10 06:32 docsbbct.unl
1048576 May 10 06:32 docsboct.unl
1048576 May 10 06:32 docsbpct.unl
2097152 May 10 06:32 docsrmks.unl
1048576 May 10 06:32 docsslct.unl
61865984 May 10 06:32 docswrk1.unl
1048576 May 10 06:32 docswrk2.unl
1048576 May 10 06:32 docszapt.unl
1048576 May 10 06:32 docszgpt.unl
1048576 May 10 06:32 docszhpt.unl
1048576 May 10 06:32 docszipt.unl
1048576 May 10 06:32 docsznpt.unl
1048576 May 10 06:32 docszopt.unl
1048576 May 10 06:32 docszppt.unl
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-rw-r--r--rw-r--r--rw-r--r--rw-r--r--
1 informix sys
1 informix sys
1 informix sys
1 informix sys
1048576 May 10 06:32 docszqpt.unl
1048576 May 10 06:32 docsztpt.unl
1048576 May 10 06:32 docszvpt.unl
1048576 May 10 06:32 docszwpt.unl
uptime
Shows you how long has the server been up.
Once that is done, run the start up.
Never run the SHUTDOWN urself. If you need to run it from a specific step, change
the step number in oper1.ksh
Problem 99
To find the Master BOL Number for a given BOL
Solution:
The docs13sh table has both master bol number(consol_wran_bol) and the BOL number
(wran_bol)
Printer Issue
Docszypt and docszqpt were changed
28.Tape drive problem (Ticket # 08617178)
User called in and reported that she is doing the EOD archive and since the tape1
was full, she needs to insert the 2nd tape but the tape1 is not coming out from the
drive.
Resolution:
1. Ask user to press the eject button for 20 seconds and see if the tape is
coming out from the drive.
2. If resolution 1 is not working then try the commands,
mt -f /dev/rmt2 unload (to eject the tape from tape drive)
mt -f /dev/rmt2 rewoffl (to rewind the tape from tape drive)
and check if the tape is coming out from the drive.
3. If both 1 and 2 is not working, then the tape drive could be damaged and the
tape could be brought out only by hardware service team.
4. Meanwhile raise a ticket with the Informix on call person (Group IGSVFDBINFMX), to point EOD archive to another tape drive.
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Then ask user to try archiving again or run the command (ontape -s -B docsdb_eod).
This might start archiving from the beginning from the next available tape drive.
29. Directories missing
We usually get called with information that the user is unable to access DOCS, and
no one at the DC is able to. On checking, if you see that the directories are missing,
it means that the backup server came on first and took hold of the shared drives. We
need to login to the backup server, and run stop_system as oper1. This will bring
DOCS down on the backup server (wreprs2). Then, have someone manually power
off the main server (wreprs1). Once this is done, manually bring the main server
back up, and then bring the backup server back up.
30. Schedule(docs5ajr) failure in Hollypond
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS62PS
ERROR NUMBER : 266
SEVERITY : 5
PARAGRAPH : 75500
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Thu Sep 22 09:21:42 2011
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 262
MESSAGE
: Controls Out of Balance
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Sep 22 09:19:40 CDT 2011
DOCS5AJR: Failed in update_tables
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***************** END DOCS ERROR MESSAGE *****************
The reason for failure is array out of index when the lots are not set up the static pick bin
location .So get all the SKU’s from the input file DOCSF2IS and ask the user to setup
styles with static pick bins .And restart the job from the job once the user done with the
pick bin setup.
RECENT TICKETS :
1.
13252574
Contact Name : Tanisha Campbella
Phone Number :905 460 2836
Coalition : Outdoor
Location : NFBR
Physical Location : NFBR
Issue user is reporting :
-Cartons are in C-status has to be changed to W-status.
Resolution :
1.Update DOCS11CH,set the carton_stat to ‘W’
Update docs11ch
set carton_stat = 'W'
where ship_carton_nbr = ‘010022304’
2. Update DOCS10OH,set the order_stat = ‘W’
update docs10oh
set order_stat = 'W'
where invoice_number in
(select invoice_number from docs11ch
where ship_carton_nbr = ‘010022304’
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3.Check for DOCS47OL record.If there is any record for that ship_carton_nbr and the
order stat as ‘C’then take a back up and delete that record.
delete from docs47ol
where invoice_nbr in
(select invoice_number from docs11ch
where ship_carton_nbr = ‘010022304’)
and order_Stat = ‘C’
2.
13235971
Contact Name:Roger Kendrick
Contact Number: 205 9353126
Alternate Contact Number: 205 9355365
RACF ID: KENDRIR
Email Address: KENDRIR@vfc.com
Location: Hackleburg (DC)
User needs a Sev1 ticket to DOCS-AIX
Issue:There are 32 manual cartons left in wave 89 38 that did not get letdown. Needs to
wave them over to 99 40
RESOLUTION :
Update the DOCS20CH and DOCS31RF with the schd nbr and the wave nbr which the
user provides.Usually the user will ask us to move the schd and wave nbr to the schd
which will run next.
update docs20ch
set schd_nbr = '99' ,
pick_wave_nbr = '40'
where schd_nbr = '89' and pick_wave_nbr = '38'
update docs31rf
set schd_nbr = '99' ,
pick_wave_nbr = '40'
where schd_nbr = '89' and pick_wave_nbr = '38'
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3.
13235791
Contact Name: Catarina Valotta
Contact Number: 905 4602823
Alternate Contact Number:
RACF ID:
Email Address:
Location / Building / Floor: VFC CAN - VF Canada Distribution - NFBR
Description of the issue:
Need a style up setup in to boxes program that is missing.
VN-0OKS5AY
RESOLUTION :
Run the following query in the ‘7hdv4h1’.Obtain the styles which is the
‘PRODUCT_NBR’ from the user.
update BOXS_VFC_0008.BOXS_PRODUCT
set SALES_ORG_CD = 'ODC2'
where
PRODUCT_NBR = VN-0OKS5AY
4.
Incident NAINC0013385565 has been assigned to your group 'VFC-SC-DOCS-AIX'.
Service Type: User Service Restoration
Priority: 1-Critical
Urgency: 3-Medium
Summary: Need letdowns released
Notes: Customer name: Angela Hubley
RACF ID: na
Phone number: 905 4602846
Email address: na
Alternate Phone number: 905 460 2831 (Lauraine)
Customer Location: VFC CAN - VF Canada Distribution - NFBR
Description of the issue:
User need letdowns released.
Schedule 99.
Someone cleared an active schedule.
When user release the next schedule, the letdown are held
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Resolution :
Updated the DOCS31RF table.The directive status is set to ready as it was on hold
status..
update docs31rf
set directive_stat = 'R'
where
schd_nbr = '99'
and pick_wave_nbr = '18'
Once updated the user told that,the wave schd enquiry screen is not showing up the
Previous active schd which is '98'..
So updated the DOCS35WS table for the active wave with the begin date time as
CURRENT and the end time as NULL for the last active schd (98)..
5.
Incident NAINC0013347485 has been assigned to your group 'VFC-SC-DOCS-AIX'.
Service Type: User Service Restoration
Priority: 3-Medium
Urgency: 3-Medium
Summary: Cannot get into order scheduling menu
Notes: Customer name: Judith Lynch
RACF ID: na
Phone number: 1 256 796 4500
Email address: na
Alternate Phone number: na
Customer Location: 1 256 796 4500
Description of the issue:
User cannot get into order scheduling menu.
User wanted to speak to DOCS On-Call.
Transferred user to DOCS On-Call.
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Resolution :
Find out,is there any users logged on to the same menu or screen using grep.
ps -ef |grep 'oper1'
oper1 5292 100654 0 09:57:11
- 0:00 sshd: oper1@pts/39
oper1 6952 46446 0 18:44:35
- 0:00 dcta41pc 02
oper1 16288
1 0 18:44:34
- 0:00 /usr/docs/bin/dcta03pc STARTUP
root 19552 21534 0 05:54:31
- 0:00 sshd: oper1 [priv]
oper1 31652 61326 0 05:54:38 pts/4 0:00 -ksh
oper1 34990
1 0 18:44:38
- 0:10 /bin/ksh /usr/docs/scripts/docs
82jd
oper1 38668 48726 0 10:14:51
- 0:00 sleep 600
oper1 44604 46446 0 18:44:35
- 0:00 dcta41pc 01
oper1 46446
1 0 18:44:35
- 0:00 /usr/docs/bin/dcta03pc STRTTA41
oper1 48726
1 0 18:44:38
- 0:00 /bin/ksh /usr/docs/scripts/docs
cshp
oper1 52816 80100 0 05:57:22 pts/4 0:00 dcmn10pp dcmn10m1
oper1 58164 81524 0 09:57:13 pts/39 0:00 /bin/ksh /usr/docs/scripts/docs
oper1 61326 19552 0 05:54:38
- 0:00 sshd: oper1@pts/4
oper1 62274 16288 0 18:44:34
- 0:00 DCSHC8PC 01
docs 63418 107178 0 10:16:43 pts/12 0:00 grep oper1
oper1 69880 48726 0 18:44:38
- 0:00 DCSHC0PC 01
oper1 74684 34990 0 10:16:39
- 0:00 sleep 5
oper1 79330 16288 0 18:44:34
- 0:00 DCIM03PS 10
oper1 80100 31652 0 05:57:22 pts/4 0:00 /bin/ksh /usr/docs/scripts/docs
oper1 80652 16288 0 18:44:34
- 0:00 DCSHC7PC 01
oper1 81524 5292 0 09:57:11 pts/39 0:00 -ksh
root 100654 21534 0 09:57:03
- 0:00 sshd: oper1 [priv]
oper1 118778 58164 0 09:57:13 pts/39 0:00 dcmn10pp dcmn10m1
oper1 121068 52816 0 08:34:02 pts/4 0:00 dcosm0pf
dcosm0pf is the order schd screen.
The user has logged in to the order schd screen..(oper1 121068 52816 0 08:34:02
pts/4 0:00 dcosm0pf).. So confirm with the user that
is she the only one to use it.. If so,kill it and ask the user to try once again from the first.
opcom kill -9 121068
Ask the user to try again..It works..
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6.
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCLW04PS
ERROR NUMBER : 22
SEVERITY : 5
PARAGRAPH : 8100-fetch-carton
LINE NUMBER : 0
FILE STATUS : 00
EMPLOYEE
: docs
TIME
: Mon Sep 12 08:43:39 2011
SQLCODE / DESC: -400 Fetch attempted on unopen cursor.
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 525
MESSAGE
:
***************** END DOCS ERROR MESSAGE *****************
Remedy ticket :
Ticket Request - Print Schedule 24
1.DBACCESS - Check the print status in DOCS11CH
select count(*) from docs11ch where schd_nbr = '24'
and print_status = 'y'
2.Now update DOCS11CH
update docs11ch set print_status = ' '
where schd_nbr = '24'
3.Now run the prog
dclw04ps 24
4.Check for the Reports *sh04*
copy them to the label path in .pas extn and print them.
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7.
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCRC08PF
ERROR NUMBER : 350
SEVERITY : 4
PARAGRAPH : rc08_pull
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: houl
TIME
: Fri Sep 30 06:10:39 2011
SQLCODE / DESC: -239 Could not insert new row - duplicate value in a UNIQUE
INDEX column.
SQLERR ISAM : -100
SQLERR ROWS : 1
SQLERR OFFSET : 130
SQLERR ROWID : 15167
MESSAGE
: Sql error code
0 inserting rc08_31rf_inst for413821737
***************** END DOCS ERROR MESSAGE *****************
RESOLUTION :
There was the record in the DOCS58ST which had the duplicates.
select * from docs58st
where storage_carton_nbr in
(select storage_Carton_nbr from docs20ch
where crtn_quar_grp = '603')
Then delete the records after taking the backup..
Recent tickets:
1) NAINC0013477279:
cases are reverting back into the papers
Solution:
Removed 50sd for the failed carton and restarted IM03 at station 61
2) NAINC0013472625
User needs service codes upgraded.
Group numbers:
045839
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045841
045847045847
We need the unscheduled UPS Kohls.com (cust_number 45410) orders upgraded to service
code 02 (2nd day Air). The orders are in order groups 045839, 045841, and 045847.
Solution:
Updated docsb0oh to change the service level to 02 for the Kohls orders.
3) NAINC0013471433
issue: problem with gatepassing Fedex
error: Zipcode is not served
Solution:
Updated docs10oh with correct zip code
4) NAINC0013471001:
Pack Slips are not printing for Schedule 11
Solution:
Restarted the loftware service manager
5) NAINC0013470315:
EU mentioned there is a issue with Fedex
Error: Fedex FSMS Server Rating error
Solution:
Fedex issue.Cleared routing errors
6) NAINC0013464641:
There are boxes going forward and not being confirmed
There are 3 bar codes he sees that are having issues
Here are 3 carton numbers that will not confirm.
Luray DC
(00)000510711311536844
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(00)000510711311537308
(00)000510711311538053
Solution:
Boxs are confirming now ..And there is no other problem found..All related progarms are
running .Send message to sh25 for the carton in question and it got confirmed fine .As
there is not much picking happening right now , the number of boxs coming to the fright
floor is very less .Montored the sh25 log for half an hour and all the boxs are getting
confirmed to the fright floor .Closing the ticket as per user confirmation.User will open a
new ticket if the problem happens again
7) NAINC0013461406:
carton will not manifest:
Solution:
Changed the carton status back to W and asked user to confirm the carton once again .
8) NAINC0013460468:
Target.com routed UPS Issue
cannot reroute this target.com
it came down routed UPOS and
should be UPS
Solution:
Updated docs10oh with carrier code as UPS and then asked teh user to reroute it to the
correct carrier
9) NAINC0013457845:
Issue user is reporting: additional copies for end of day reports
Solution:
Updated docszqpt to increase the number of copies of the requested eod reports .User
confirmed that they have got report printed with required number of copies
10) NAINC0013450450:
when the user got to do a ?DC to DC transfer
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got a problem with Code 194
lot number: 6bchwab
program aband this lot number
problem: when the user tried to transfer this lot from DC to DC got a aband error code
194
Solution:
Removed old records from docs58st
11) NAINC0013452116:
User said he ordered 197 dc to dc for cartons and the orders are not showing up in the
pool group
Solution:
Inserted 32ra record for the pull group
12) NAINC0013448898:
User called to inform that Carton cant be scanned thru shipping with no service codes
defined
Solution:
Updated docs3bil with correct service level code
13) NAINC0013433009:
User need them to set up active schedules in order to release.
Solution:
Unloaded Schd from the EOD DB and loaded in to the Production
14) NAINC0013474715:
User is reporting:
*Sev2 DOCS
*Random location set to ZERO request
*random location number Z99-314A
Solution:
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Asked the user to run opcom BALANCE today before the EOD
15) NAINC0013470788:
Description of the Issue:
Pickticket will not fetch from FMS
need a ticket issued to the VFC-TPA-DMS group for the following issue: Pickticket #
31335644 will not fetch from FMS
Solution:
Pick ticket is part of M ticket which is already clsoed in DMS> Hence, the system is not
letting it fetch again. Informed the same to the user. They will have to reset the entire M
ticket, fetch it and process them again
16)ODWMD8JR FAILURE :
The logs file showed that the script has failed in “ARCHIVE FILES”.Below is the tmp
directory of this script.
cd /tmp file :
DB20000I The SQL command completed successfully.
cp: /prd1/odwm/odw/data/down/J210018735: not a directory.
Copy ODWM08DT failed !!
+ set -A mg_error_desc odwmd8jr.0042.arc.ksh: script failed on step ARCHIVE FILES
+ boxs_error
+ exit 101
~
Script:
ODWM08DT=vfc.boxs.$phy_plant.WMDTL*
cp $ODWM08DT $WM_PATH/$WM_FILE
WM_FILE=J2$XMIT_CTL_NBR
export WM_PATH=$HOME/down
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The ODWM08DT will have the file vfc.boxs.0042.WMDTL* along with the Xmit
control number in the path
/prd1/odwm/odw/data/down. But the file J210018735 is not created.
Resolution :
The actual problem was there were two copies of file(vfc.boxs.$phy_plant.WMDTL*) in
the /DATA path because of which the the copy was failed.
So deleted the file which was there with '0 bytes' and restarted the job.
17)NAINC0013527396
Description of the issue :
the Ups manifest did not
the expected 620 to print, only 1 did print
Resolution :
Updated all necessary 11ch fields to change the carton status back to C from S. Also
updated 17tl to change the trailer status back to C from S.
Then voided all cartons from connsctship.And then backed DC to gate pass the trailer
again
18) NAINC0013528831
Notes: User said she has a carton and she's unable to bill it.
User said she tried everything but still won't bill.
Invoice Number: 86697060
Carton Number: 00000510711319260499
Resolution :
Updated all necessary fields in docs11ch to change revert the shipments back to C
status from S.
Voided the packages in connectship .Then asked the user to close again
19) NAINC0013530173
Caller: Brenda Hoak
User id: HOAKB
Contact: 540 7435147 x:625
Coalition: Jeanswear
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Issue: Server error "2024" error inserting on the database on Connectship (FEDEX)
Assigned to: DOCS AIX
Resolution :
Incremented the last_rps_tracking id in 87ft by one and assiggned the same to 11ch
for the failed carton
20) NAINC0013544996
Issue: High Bay operators that are not able to do personal putaway. when they do the
function "personal transfer", it is showing carton to tranfer 624 boxes but they dont
have any boxes
Resolution : Take a backup DOCS24CC record for the given Badge id by the user
and delete those records.Confirm the no of cartons exist in the table before deleting.It
should match with the no of cartons provided by the user.
21)
INVOICE
CUST
ADDRESS
CITY
ST
ZIP
SERVICE ERROR DESCRIPTION
--------------------------------------------------------------------------------------------------------------------------------0087038284 91563 20563 STRATH HAVEN DRIVE
MONTGOMERY VILLAGE
MD
20886
FEDX/15 INVALID FEDEX FSMS SERVER
REPLY
0087038286 91563 795 W EVENS RD
19979
FEDX/15 INVALID FEDEX FSMS SERVER
VIOLA
DE
MOUNTAIN GROVE
MO
RIGBY
ID
OMAHA
NE
REPLY
0087038288 91563 305 SOUTH HIGH STREET
65711
FEDX/15 INVALID FEDEX FSMS SERVER
REPLY
0087038291 91563 564 N 4107 E
83442
FEDX/15 INVALID FEDEX FSMS SERVER
REPLY
0087038293 91563 4947 SOUTH 190TH STREET
68135
FEDX/15 INVALID FEDEX FSMS SERVER
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ps -ef |grep DCSH*
docs 70458 78226
docs 79554 78226
docs 86096 78226
docs 101304
1
0
Jan 22
0
Jan 22
0
Jan 22
0 00:01:11
-
0:00
0:00
0:00
0:00
DCSHC0PC
DCSHC8PC
DCSHC7PC
DCSHC6PC
01
01
01
01
Resolution :
update docskcpt
set rte_stat_code = ''
where ord_grp_nbr in
(
select ord_grp_nbr
from docsb0oh
where rte_stat_code = 'E'
and common_carrier = 'FEDX'
and create_date_time > '2012-01-21 17:00:00.88193'
);
update docsb0oh
set rte_stat_code = ''
where rte_stat_code = 'E'
and common_carrier = 'FEDX'
and create_date_time > '2012-01-21 17:00:00.88193';
22)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCIF30PS
ERROR NUMBER : 100
SEVERITY : 5
PARAGRAPH : 3850
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Tue Jan 31 08:08:10 2012
SQLCODE / DESC: 100 100 Row not found.
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 1041159
MESSAGE
: DOCS02LD not found for lot MGW20BG
size 38
-29
***************** END DOCS ERROR MESSAGE *****************
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***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS23JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Tue Jan 31 07:50:19 MST 2012
DOCS23JR : script failed in DCIF30PS at 'date'
***************** END DOCS ERROR MESSAGE *****************
~
~
dccm07pc docs23jr extract_carton_invt
+ extract_carton_invt
Execution error : file 'mfini'
error code: 119, pc=0, call=1, seg=0
119 Name is not unique (binding symbol 'mfini')
+ dccm07pc docs23jr extract_carton_invt 255
+ set -A mg_error_desc DOCS23JR : script failed in DCIF30PS at 'date'
+ cm01_error
+ dcta17pc 255
+ exit 255
( IN EOD Database )
Check for the above mentioned lot number along with the dimensions in DOCS42RL.
Usually this error occurs when there is an entry for that lot number in 42RL and not in
DOCS02LD.
So check for the data and if there is any data for that particular lot number and dimension
Take a backup of that record and delete it.Restart DOCS23JR.
23) NAINC0013561216
Summary: Schedule Issue
Notes: Description of the issue:Schedule Issue
Customer name:Miguel Mora
Phone number:915 8603822
Customer Location:VFC USA - El Paso (DC) - WR09
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Issue user is reporting : The schedule 80 wave 01 is not on replenishment table
Resolution:
Take a backup of DOCS57SH table and delete them..Then restart DCMH81PC..(nohup
DCMH81PC 10 & )..Make sure that its
not running before restart.Else "msgsend DCMH86PC 10 "R:00:00".Then restart.
24) NAINC0013560938
ISSUE: Start up showing in error code Docs90JD failed
No error msg except this.Showing options Retry,skip,abort.
Cd /tmp : startup.err showed up the following msg.
+ dccm07pc docs90jd create_database 0
+ [ 0 -eq 0 ]
+ let step_number=step_number+1
+ [ 19 -lt 30 ]
+ dccm07pc docs90jd load_eod
+ eval load_eod
+ load_eod
+ return_code=1
+ dccm07pc docs90jd load_eod 1
+ [ 1 -eq 0 ]
+ retry_step
Resolution :
/eod was full .So opened a sev1 ticket with unix team to increase the sapce .Restarted
docs91jd from last setp to unload the tables once agon.
But docs20ch had a lock on it and it did not got unloaded.Asked the DC to stop working
on everything but KOSAN ..
Then did a fast shutdown(option 3) to shut DOCS down .Removed all the table BUT
docs20ch from the eod_tables file and an 91jd once agin .
That unloaded all the files . Then updated oper1 profile to start the job from drop databse
step .
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25) NAINC0013588329
Issue: Kosan table are not rolling over
Check for the MH81 log..If it has failed with an error code of 1001,then do the following
(As per Mickey)
Guys,
We filled up the KOSAN shipping tables (they will only hold about 40,000 records)
because they are doing so many prepack and fcp cartons. These cartons do not go on the
KOSAN so the docs57sh carton_proc_stat never gets updated to C. Because of this we
were loading records to KOSAN that were not needed. This is how I corrected the
problem:
Run /u/whittm/fullkosan.sql, below :
unload to /u/whittm/kosan.full
select count(*)
from docs57sh
where carton_proc_stat != 'C'
and carton_bar_code in (select carton_bar_code from docs11ch
where carton_stat in ('S', 'C', 'D'))
Then delete docs57sh records you just unloaded:
delete
from docs57sh
where carton_proc_stat != 'C'
and carton_bar_code in (select carton_bar_code from docs11ch
where carton_stat in ('S', 'C', 'D'))
Make sure DCMH81PC is not running, then:
msgsend DCMH86PC 10 "R:00:00"
Restart DCMH81PC
nohup DCMH81PC 10 &
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26)
NAINC0013591950
Issue : Error in scheduling. Cannot get into Order scheduling..Missing DOCSB0OH for
group 054127.
Resolution :
select * from docskcpt / docsb0oh/b1ch/b2cd/b7cd for the
ord_grp_nbr = '054127'
If docsb0oh/b1ch/b2cd has no data and bkct has data,then DELETE THOSE RECORDS
AFTER THE BACKUP.
27)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS66PS
ERROR NUMBER : 531
SEVERITY : 5
PARAGRAPH : 7600
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Fri Feb 3 06:07:15 2012
SQLCODE / DESC: -268 Unique constraint () violated.
SQLERR ISAM : -100
SQLERR ROWS : 0
SQLERR OFFSET : 251
SQLERR ROWID : 0
MESSAGE
:
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Fri Feb 3 06:05:02 CST 2012
DOCS5AJR: Failed in pick_zones
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***************** END DOCS ERROR MESSAGE *****************
cd /tmp
+ dccm07pc docs5ajr divert_itinerary
+ eval divert_itinerary
+ divert_itinerary
+ mg_error_nbr=0
+ dccm07pc docs5ajr divert_itinerary 0
+ let step_number=step_number+1
+ dcta18pc DOCS5AJR 13
+ [ 13 -lt 26 ]
+ dccm07pc docs5ajr pick_zones
+ eval pick_zones
+ pick_zones
+ mg_error_nbr=255
+ dccm07pc docs5ajr pick_zones 255
+ set -A mg_error_desc DOCS5AJR: Failed in pick_zones
+ cm01_error
+ dcta17pc 255
+ exit 255
Resolution :
The records in DOCS34ZA was deleted after taking the backup and the job was
restarted..
04/06/2012
28)
NAINC0013595201
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE
: ODWMY3PS
ERROR NUMBER : 700
SEVERITY
: 5
PARAGRAPH
: 81700
LINE NUMBER
: 0
FILE STATUS
:
EMPLOYEE
: boxs
TIME
: Sat Feb 4 04:05:23 2012
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SQLCODE / DESC: -181
SQL0181N The string representation of a datetime
value is out of range. SQLSTATE=22007
SQLERR ISAM
: 24
SQLERR ROWS
: 0
SQLERR OFFSET : -500
SQLERR ROWID : 0
MESSAGE
: Error inserting BOXS DELV STAT CHNG (wmi7_ins_bdsc) for
Delivery "8010296155", BOL "1
", Updte
Actvty Cde "451", Delv D
C Stat Cde "70"
***************** END BOXS ERROR MESSAGE *****************
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE:
odwmy3jr.0042.ksh
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE:
boxs
TIME:
Sat Feb 4 04:05:13 EST 2012
odwmy3jr.0042.ksh: script failed in process_orders
*****************
END BOXS ERROR MESSAGE
*****************
Resolution :
Updated the boxs_vfc_0042.odwm_delv_ship_hdr with the ship_dt as it was empty for
the above mentioned delivery.
update boxs_vfc_0042.odwm_delv_ship_hdr set ship_dt = 20120204
where ship_dt = 0 and pick_tkt_ctl_nbr in (select delv_doc_nbr from
boxs_vfc_0042.boxs_delv_stat_chg
where ship_dt = '2012-02-04')
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29)
NAINC0013596033
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE
: ODWMU3PS
ERROR NUMBER : 8120102
SEVERITY : 5
PARAGRAPH : 8120
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: boxs
TIME
: Sun Feb 5 10:00:05 2012
SQLCODE / DESC: 100 100 Row not found.
SQLERR ISAM : 1
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: Error in fetching endset_sel. No End of 605 PIX Transaction Set Record
Found during SYNC Processing. Must have a 608 / 13 record in PIX TRAN Table that
has not yet been processed.
***************** END BOXS ERROR MESSAGE *****************
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE:
odwmu3jr.0042.ksh
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: boxs
TIME:
Sun Feb 5 10:00:03 EST 2012
odwmu3jr.0042.ksh: Failed in bld_pix_upload_fles
***************** END BOXS ERROR MESSAGE *****************
Check with the database whether the transactions are created for the particular date.If its
created no problem,else we have to check with the PKMS team in order to send the
transactions.
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In the above case,the transactions are created but the job failed saying that “NO 605
transaction and Must have a 608 / 13 record in PIX TRAN Table that
has not yet been processed.”
When checked with the program,it selects the transaction based up on the following
query.
Select create_dt,create_tm from BOXS_VFC_0042.ODWM_PIX_TRAN
Where
Tran_status_cd in (‘U’,’E’)
And
Wm_tran_type_cd = ‘608’
And
Wm_tran_cd = ‘13’
And
Wm_job_nm = ‘EODBB5CL’
When checked no transactions were created for this job name.So updated the same table
for this transaction with the above mentioned job name and restarted.
29) NAINC0013596500
Schedule did not print
Additional :
1. Schedule # 57
Resolution :
Tried printing the schedule manually but still no go.When checked with
ITGC2ACONNECT,the server was down.So created a ticket with the intel team in order
to bring the server up.
Once the reboot was down the server was back up and the schedule ran successfully.
30)
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NAINC0013596568
Issue : Restore the tables
Additional Info :
1. No directives for the tables.
2.Schedule # 54 wave 81
This issue is nothing but the KOSAN problem.The resolution for this ticket is mentioned
early in this document..(Take backup of DOCS57SH record and delete..Then restart
DCMH81PC)
31)
NAINC0013596249
Summary: Error in DOCS AIX terminal
Notes: User reporting: Issue : stopping the continous back up message found in DOCS
AIX station
>interrupt recv
>DOCS AIX sev1
Resolution:
1)Get the process identifier by ps –ef | grep ontap
2)Kill -9 <pid> - Killed the ontape.
32)
NAINC0013591262 - Invalid schedule. Contact DOCS support.(in Order
Selection screen)
This is not an issue. User should know that when they get this error, they need to roll over old
schedule, instead of opening sev 1. That said, we should know this too. and should have
informed the same to the user.
The actions that we took to fix the issue the 5ajr failures was almost the same what schedule roll
over would do, and it would have not hurt us. The mistake we made was to delete everything for
the subsequent schedules. As a result, when user tried to schedule 87, it did not throw the error
invalid schedule. Now we had schd 87 with orders scheduled that day and 2 days ago.
I restored the 35ws and the zmpt records for the ones we deleted and asked user to roll them
over. We still had 3-4 schedules which we could not fix, but the subsequent ones were taken care
of.
33)
NAINC0013601133: Unable to connect to DMS
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User was able to connect 20 minutes ago.
Error message: Too many tranmissions.
Resolution:
We have to check whether the RAN’s are running or its down.
(MAIL FOLLOW UP)
Sinu -- look at this below -- this will prevent logging in via Window applications. I tried to login
using Exceed to nu67urs4 and I could not either.
Have the Unix group kill dtlogin and restart it -- it is not running the dtlogin /usr/dt/bin -- and check
the others also.
I know these have caused problems before when they're not restarted:
root 49332
1
0
Apr 16
- 0:17 /usr/dt/bin/dtlogin daemon
root 87074 11484
0
Jul 29
- 0:11 /usr/sbin/qdaemon
root 11484
1
0
Apr 15
- 0:00 /usr/sbin/srcmstr
Not sure about these, but I think they need to be running:
root 49936 11484
0
Jul 29
root 65582
1
0
Feb 02
5.6p1/sbin/sshd
0:00 /usr/sbin/lpd
0:00 /opt/ssh/openssh-
I know the rlogind server needs to be enabled, but I'm not sure what it looks like after a reboot.
There are a bunch running now.
root 175924
17314
0 21:55:01
- 0:00 rlogind
I'd look for these too, but they're usually OK:
root
18914
1
0
Sep 06
root 1055454 1186288
0
Nov 05
/usr/local/esp/bin/cybAgent.bin
- 6:15 /usr/sbin/cron
- 35:32
Its working now after we restarted the dtlogin process. It might have not been running from the
right place - I wonder why!!
we've had to have the IBM Unix group check these files out when we've had issues on the
FMS/WMS box with Xwindow loggins
Issue resolved once the unix team restarted the dtlogin process
34)
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NAINC0013603364
User is unable to access the screen DOCS,and is being kicked out.
Error message: none
Resolution:
Asked informix team to run onbar and cleaned up files in /home/docs
35)
NAINC0013601133
cannot login to gate pass
user did not logout of gatepass, whitlla- name of user that is logged in
- nobody can login to to release any trailers
- user wants the sessionof the user be killed so they can get in
- no other details from user
Resolution:
Took the backup and deleted the record from DOCS68RE for the user 'whitlla'
36)
NAINC0013602506
DOCS error on rkhsurs1 with module MODULE: DOCSLOTM, please contact DOCS
oncall.
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCSLOTM
PARAGRAPH:
ERROR NUMBER: 99
RETURN CODE:
EMPLOYEE: docs
TIME:
Tue Feb 7 14:13:22 EST 2012
DOCSLOTM : script failed in receive_file at Tue Feb 7 16:03:34 EST 2012
Resolution :
Reprocessed the file from BOXES and restarted the job from the failed step
37)
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NAINC0013603245
MODULE: DOCSINVT
MODULE: DOCSASN1
MODULE: DOCSU
Notes: Resource ID: RKHSURS1.VFC.COM
Message: DOCS error on rkhsurs1 with module MODULE : dcif27pc
MODULE: DOCSINVT
MODULE: DOCSASN1
MODULE: DOCSUNDO
MODULE: DOCSBILL
MODULE : dcif12pc
MODULE: DOCSSTAT, please contact DOCS oncall.
These errors occurred because of less space in the server.
Later the space was increased after raising a sev1 tkt with the unix team.
For these jobs below is the resolution
Resolution:
Restarted the job from failed step after verifying that the files received are in synch with
files send by BOXS
38)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS40PS
ERROR NUMBER : 310
SEVERITY : 5
PARAGRAPH : 18000
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Thu Feb 9 07:40:28 2012
SQLCODE / DESC: 100 100 Row not found.
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: No Pick Bin For 130C185
18
L
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
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PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Feb 9 07:39:51 CST 2012
DOCS5AJR: Failed in profile_dfp
***************** END DOCS ERROR MESSAGE *****************
~
~
+ mg_error_nbr=255
+ dccm07pc docs5ajr profile_dfp 255
+ set -A mg_error_desc DOCS5AJR: Failed in profile_dfp
+ cm01_error
+ dcta17pc 255
+ exit 255
Resolution :
In this error run the following query in order to find out the SKU’s for which the pick
bins has to be setup.
When we run this query for the schd number provided by the user and find out the
SKU’s.Send a mail to the user that the Pickbins has to be setup and once the user replies
that they have set up RUN DOCS5AJR FROM THE FAILED STEP.
Nohup docs5ajr 4 &
select distinct b.lot_number, b.dim1, b.dim2
from docs11ch a, docs12cd b
where a.ship_carton_nbr = b.ship_carton_nbr
and a.schd_nbr = 'xx'
and not exists (select * from docs06pb c
where b.lot_number = c.lot_number
and b.seg_code = c.seg_code
and b.dim1 = c.dim1
and b.dim2 = c.dim2
and b.dim3 = c.dim3)
39)
NAINC0013610980:
ISSUE: JC Penney account issue
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to run the 753 request for routing at 5pm today
and cancel the 753 request for routing on Monday Feb 13 2012
Resolution:
Updated dsrday to change the rrcdat to 20110209 for the advisement and atsdat as
20110213 for the labe as per user request
40)
NAINC00013614420 :
Bin audit DC to DC transfer.
Please remove the Bin Audits in the following pull groups. These were caused by having
2 employees assigned to Dc to Dc transfer when had pull group assigned to 1 employee
and took his name out put
another employee in it gave the 2nd employee the same path the 1st employee had taken
and had pulled the cases prior to the 2nd employee getting the directives..
Pull Group
362
364
366
# of Bin Audits
91
36
76
Resolution :
Deleted bin audits(325) for the pull groups that user mentioned
41)
NAINC0013615592
ISSUE: to reset the weight of the garment in the system
requested a ticket assigned to DOCS team
no other information was provided by the caller
provided user the ticket number
Resolution :
:updated the garment_ship_wgt in docs02ld to zero.
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42)
NAINC0013615757
ISSUE: Schedule not running on DOCS
RESOLUTION:The user ran the schedule with incorrect login id. Restarted the schedule
from the first step
43)
NAINC0013615835
ISSUE: DOCS not printing any reports
no error messages
Resolution : cancel the jobs and enabled the printer.
44)
NAINC0013618313
Have WM bol's on outstanding bol report showing a O status. one example bol # - (0105587321)
when you pull up carton # on ship carton inquiry screen (132552061) carton is at a C status
This invoice(different bol) actually shipped out on a load on 2-3-2012 and should be billed, GBO
is calling wanting
to know why ASN's have not been sent? original bols have shipped and should have billed
instead of having a new
bol # created?
When we inquired on these , noticed bol's at a O Status for walmart, ALL WALMART HAS
SHIPPED and
we should not be seeing anything for walmart at this point? (old bols #'s changed to new bols #'s
that are showing on
DCSH57R1 report)
We can make this right, by billing the new bol's but need you to look at and see why this
happened?
Other examples showing on outstanding bol report:
0105587352
0105587420
0105588656
0105588687
0105587314 - has been changed to C status today by us but has not been billed.
Call if any questions
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Resolution:
No issue found.
The invoice was never shiiped eventhough DC shipped the cartons physically .DOCSMF shows teh invoice status as OPEN and there is no BOL associated with it.Informed
user about the same .Closing the ticket
45)NAINC0013620836
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***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCIF5APS
ERROR NUMBER : 100
SEVERITY : 5
PARAGRAPH : 8050
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Mon Feb 13 23:19:47 2012
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 257
MESSAGE
: Invalid delivery status = 0087266523
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS01JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Mon Feb 13 23:17:18 EST 2012
DOCS01JR : script failed in UPDATES at Mon Feb 13 23:19:47 EST 2012
***************** END DOCS ERROR MESSAGE *****************
Resolution:
Check whether the input file is a billing confirmation file (rec type is 3)
Check the carton_status of all the carton for the delivery doc_nbr. If it is ‘S’, update the
order status of the delv_doc_nbr to ‘S’ and restart the job.
Step 1:
Update docs10oh
Set order_stat = ‘S’
Where delv_doc_nbr = ‘0087266523’
Step 2:
nohup docs01jr >/tmp/docs01jr.out 2>&1 &
46)
NAINC0013622517
Problem with Ship case and needs to be updated.
Carton number: 133148328
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Resolution:
Updated 10oh ,11ch and 13sh to confirm the carton
47)
NAINC0013622752
User said there's an Issue with Personal Put-Away Function for a particular operator 850
- there are 397 cartons showing up on ring scanner personal put-away screen which is
incorrect
We have encountered a problem with the Personal Putaway function.
Operator #850 (Adolfo Ruiz) has 397 cartons on his ring scanner Personal Putaway
screen.
None of these cartons appear on the Release Putaway Cartons screen on the DOCS
menu.
It does, however, allow him to continue with the Persoanl Putaway on his ring scanner.
But, he can scan cartons to his Personal Putaway location and even though he has not
transferred all of
the cartons under Personal Transfer.
Resolution:
User did personal putaway to a random location .
Personal putaway should always be to a user badge and then user should perform a
personal transfer to a random location.
Cleared 24cc records for those boxes .Also informed the user about the process
48) NAINC0013625445
regarding cases that are needed to convert the confirmed status
We need the statuses of the following ship case numbers changed to 'C' (confirmed):
133148171
133241985
133235415
133243356
133235610
133235609
133235608
133243456
133235458
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Resolution :
Update the carton_stat for these ship_carton_nbr to ‘C’ status.Which was there in ‘W’
status before
49) NAINC0013621740
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE
: ODWMI7PS
ERROR NUMBER : 220
SEVERITY : 5
PARAGRAPH : 82200
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: boxs
TIME
: Tue Feb 14 09:05:50 2012
SQLCODE / DESC: 100 100 Row not found.
SQLERR ISAM : 1
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: Error updating BOXS DELV DOC Status (wmi7_bdld_upd) for
Delivery "8009981607", to Status of "D"
***************** END BOXS ERROR MESSAGE *****************
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE:
odwmi7jr.0044.ksh
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: boxs
TIME:
Tue Feb 14 09:05:45 EST 2012
odwmi7jr.0044.ksh: script failed in process_orders
***************** END BOXS ERROR MESSAGE *****************
Resolution :
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Updated the BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.WM_INVC_STAT_CD to
'X' in the BOXS_VFC_0044.ODWM_DELV_SHIP_HDR table.
update BOXS_VFC_0044.ODWM_DELV_SHIP_HDR
set BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.WM_INVC_STAT_CD = 'X'
where BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.PICK_TKT_CTL_NBR
not in (select BOXS_VFC_0044.BOXS_DELV_DOC.delv_doc_nbr
from BOXS_VFC_0044.BOXS_DELV_DOC)
and BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.PICK_TKT_CTL_NBR
not like 'M%'
and BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.WM_INVC_STAT_CD
in ('1','2','3')
50) NAINC0013630330
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: dcos61pc
ERROR NUMBER : 5
SEVERITY : 5
PARAGRAPH : main
LINE NUMBER : 203
FILE STATUS :
EMPLOYEE
: docs
TIME
: Thu Feb 16 08:46:41 2012
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 274
SQLERR ROWID : 583938
MESSAGE
: Error executing os61_ins47ol_pre
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Feb 16 08:46:23 CST 2012
DOCS5AJR: Failed in load_prod_orders
Contact Name: Fleming Cindy
Contact Number:405 3827447
Alternate Contact Number:
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RACF ID: FLEMINC
Email Address:cindy_flemings@vfc.com
Remote user (Y/N):
Physical Location :VFC USA - Seminole (DC) - WR07
===================
ISSUE: job failed in load prod orders
requested a sev 1 to the DOCS team
This failure is because the user has backed out two schedules earlier.Those cancelled
schedules had few invoices in the DOCS47OL table and dint get purged.
So the job has failed while running the current schd.Run DBACCESS Query to determine
which DOCS47OL records (with Delete Indicator of “D”) are related deliveries in the
current schedule.
Check Order Status, Update Activity Code and Create Date Time. Delete the identified
DOCS47OL records.Restart the schedule at the proper step number.
select
delv_doc_nbr
,order_stat
,del_ind
,upd_actv_code
,create_date_time
from
docs47ol
where
delv_doc_nbr
in
(
select
unique
delv_doc_nbr
from
docsb1ch
where
schd_nbr = '47'
)
Delete those records that are having D status.Then restart the job from the failed step.
Nohup DOCS5AJR 3 &
Job completed fine.
51) NAINC0013629550
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user want a ticket assigned to VFC-TPA-DMS
- issue: user need label printer change for a user generic ID
- MJPAK23- generic ID
- MJNM4010- printer name
- no other details from user
Resolution:
Get the user ID from the user for whom the label printer has to be changed.
Do lpstat –W|grep ‘printer name’
You will find the status of the printer and its name.(3 characters).Use the same in the
labprt field.
Then update the ADTERM table for the field labprt for the user ID (ADTERMID).
Update adterm
Set labprt = ‘ ‘
Where adtermid = ‘190’ (Get this user id from the user)
52)
NAINC0013633623
Problem Summary:
- User would like to open a sev2 ticket with VFC-TPA-DMS team
- The 3 reports are not on Mobius
- DMOF0001
- DMOF0002
- DMOF0003
Resolution:
Mobiue queue was down. Had to enable it
lpstat -W|grep 'mob'
If the printer is down, enable it.
53)
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NAINC0013634391
Issue:
Please send the SOP3 code to Seminole with the verbiage "apply blank sticker". This is to
cover the K-Mart information on style 130N480 for the Molls account 23672.
Resolution:
Updated aict to change teh verviabge on SOP3 as per request
updated spl_oper_code_desc to "APPLY BLANK STICKER" for the mnem_code
"SOP3" in the table docsaict
54) NAINC0013638862
DOCS not printing any reports.
User said he's unable to print any reports through the DOCS application.
User said he was able to print this morning.
User said he's in a DOCS terminal.
User would like to be connected to the DOCS oncall tech
No Error messages.
Resolution :
Use the following commands.
lpstat –W |grep ‘4012’
You will find the status of the printers under this name.Just refresh the print queue.
Opcom disable wr074012-top
Opcom enable wr074012-top.
Once done confirm with the user whether the reports are being printed
55)
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NAINC0013639644: Failed schedule in DCOS6SPS
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS6SPS
ERROR NUMBER : 1677
SEVERITY : 5
PARAGRAPH : 21550
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Mon Feb 20 10:39:39 2012
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 442119
MESSAGE
: Logic Error - Missing PTYPE Carton Type WVF
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Mon Feb 20 10:37:11 CST 2012
DOCS5AJR: Failed in recarton
***************** END DOCS ERROR MESSAGE *****************
lehpurs1
Program changes needed
Changes made to the program dcos6sps to increase the array count to handle the extra
carton types.
56)
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NAINC0013640157
User said she has a carton number: 63018-5970.
User said this carton was stuck in audit.
Resolution:
One of the cartons in the pick ticket had an invalid status. Changed it to P&H for the user
to release.
57)
NAINC0013640783
Issue: Ship Carton with extreme under weight
Have shipping cartons with weights way lower than est weights:
Example bol
0105607418
48 cartons weighing 34.60 lbs,
one of the carton #'s : ( pick any carton # off of this bol and weight is incorrect)
133405217, est. weight, 14.20 lbs, actual weight showing on docs is .50lbs??
12 pair in this box.
Resolution:
Informed the user that one of the scales are not right. Updated all the BOLs that had
incorrect weight as provided by the user
58) NAINC0013641043
User reporting:
>Sev1 docs aix
>Cannot close UPS
Resolution :
Re-route the invoices to 04, and it updated fine.
59)
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NAINC0013644157
Need replacement case for full case pick
Need replacement cases for 4 Full Case Pick cases....
Ship Carton #
0000051071 133386842 8
0000051071 133386885 5
0000051071 133386778 0
0000051071 133386843 5
Pull Carton #
155947317
155947287
154760783
413519650
Please look at this sku also......
R40BBDF 16 reg
16 pcs case # 145010417-1 L99002A
Resolution:
Updated full_casepick_ind in 11ch back to Y.And asked user to do do the full case pick
again and it worked.
60) NAINC0013646760
balance job run on dynamic PICK locations
Resolution :
select count(*)
from docs04lo
where dyn_pck_loc_type = 'D'
and bin_loc_stat = 'A'
and whse_bin_location not in (select prim_pick_bin_loc from docs06pb)
Run this query you will get a count.Update the same in the DOCS33SC table.
Update docs33sc
Set nbr_dyn_loc_aval = ‘ (count from the above query)‘
Check whether both the counts are being in sync.The count from first query and the
nbr_dyn_loc_aval count in 33SC table.
61) NAINC0013650525
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- user is requesting a sev 1 ticket assigned to VFC-SC-DOCS-AIX
- issue: fedex not manifesting
- user will send an email with all the details to the group
- no other details
RORCODE>1001</ERRORCODE><ERRORDESCRIPTION>Package weight exceeds
maximum</ERRORDESCRIPTION><MINIMUMRETRYSECONDS>N/A</MINIMU
MRETRYSECONDS><ERRORLOCATION><ERRORLOCATION
ELEMENTNAME>N/A</ERRORLOCATIONELEMENTNAME><ERRORLOCATIO
NELEMENTREFERENCE>N/A</ERRORLOCATIONELEMENTREFERENCE><ER
RORLOCATIONATTRIBUTENAME>N/A</ERRORLOCATIONATTRIBUTENAME
>
</ERRORLOCATION><ERRORDIGEST>N/A</ERRORDIGEST></RESPONSEERR
OR></
Resolution :
Check for the shc7 log.
Find the carton number atlast.For that carton number check for the record in 11ch.
The issue is the carton wgt and estd carton wgt will be different
update docs11ch
set
carton_ship_weight = crtn_est_ship_wgt
where
ship_carton_nbr = '133446393'
62) NAINC0013650608
user requesting a SEV2 ticket to the VFC TPA DMS group
- 2 tickets cannot be set as Age status
- ticket #1: M2614237
- ticket #2: M2616111
- user requesting to be contacted
- she will give additional information once the tech calls him
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In this the user reported that the ‘PAK’ location has 8 cartons only but still it shows up as
9 in the ‘LOC’ and ‘DES’.
Resolution :
Update the soptkt table with the below query.
update soptkt set phcarc = '8'
, shcarc = '8'
where soptktid = ' M2614237'
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63) NAINC0013652527
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS60PS
ERROR NUMBER : 105
SEVERITY : 538976288
PARAGRAPH :
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Thu Feb 23 12:42:23 2012
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: Invalid Schedule Number
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Feb 23 12:42:19 MST 2012
DOCS5AJR: Failed in chk_full_case
***************** END DOCS ERROR MESSAGE *****************
DOCS Issue
- REQUESTED for SEV 1 and assign to DOCS AIX
- regarding the schedule that has failed
- its is schedule 85
- and also having routing problems as per user
Resolution :
DB lock.. Restarted the job from the failed step.
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64) User Request:
Issue: In the Canada DC (rkhsurs1) User called and told she did startup, she missed
pressing 0, startup got struck. She closed the session. She feels that she missed some
steps.
Analysis: Could not look into startup.err since it is a zero byte file.
Info.log says,
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
dcta31pc
PARAGRAPH/LINE: 95
ERROR NUMBER: 3
SQL STATUS: -569
EMPLOYEE:
informix
TIME:
Fri Feb 24 08:40:58 2012
The prepare "create synonym docszrpt for docsdb_prod:docszrpt" statement failed.
Resolution:
1) Open “oper1.ksh” from /u/oper1. Get the password from the user for “oper1”.
2) Create startup control file
3) Change the step which calls docsstrt to docsstrt 21 and restart startup.
4) Once start is completed, revert the change made in step 3.
65) NAINC0013660067
Carton Issue
- requested for a sev 2 ticket and asign to: DOCS on Call
- regarding 2 cartons that will not manifest on connectship
- carton numbers:
1. 133669825
2. 133669826
Resolution :
Check with the shc7 logs that the manifest has run properly.
It has run but the carton 133669825 was waiting for the reply from connectship and dint
process successfully.
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The other carton has processed successfully.The carton 133669825 was failing in
manifest because the CARTON_TYPE in DOCS11CH was empty.When checked with
the user he told that the carton_type has to be HK5.So updated the same and asked the
user to retry and it went through fine.
Update docs11ch
Set carton_type = ‘HK5’
Where
Ship_Carton_nbr = ‘133669825’
66) NAINC0013660141
Need a sev 1 ticket to the DOCS team
Issue: The bill of lading won't print
loftware might be down
Resolution :
The loftware server was running fine and the printer was up too.But still the BOL’s dint
print.When checked with the BOL provided by the user and tried to test them by loading
into the test server,it throwed up the error that the ‘DECIMAL POINT EXCEPTION
OCCURRED’
So checked with the program dcsh90ps which is the BOL print prog,It had the cubic feet
precision (5,2) which throwed the error because the value was more than the given
datatype.
So did code change to increase that to (8,2) and then it went on to print fine.
67) NAINC0013691772
Issue: Not getting packing slip
-cannot print from connectship
Resolution :
The user dint get the packing slips for schd 40 wave 66 and 67,schd 41.Tried printing the
packing slips using (DCLW04PS 40 ) but still no go.When checked with the Hollypond
server it was down.So raised a ticket with the intel team and once the server was up asked
the user to reprint the packing slips.
If they ask us to print,print using DCLW04PS schd nbr.Befor that make the print_status
as ‘ ‘ in DOCS11CH table.
68)
Issue: Was trying to schedule a wave; getting the error below
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Error: Job failed in merged Docs f2 file
Wave number: 87-01
Resolution:
Data were not loaded into production tables from shadow tables
nohup docs5ajr 3 &
69)
NAINC0013699464
Issue:
User needs manifest number 26047796
from Fedex ground to US postal service.
Resolution:
updated dmcart for them to reroute the po box delv using usps
70) NAINC0013703424
Issue: Ups does not manifest
- Fed Ex or UPS does not Manifest
- not letting it manifest as per user
- it started just now
Resolution:
Connectship Server (ITGC2ACONNECT) was down. Raised a ticket with Intel team to
bring the server up. In the meanwhile send a email to the list of users not to manifest.
Continuous Follow up with the intel team. Once the server is up, confirmed with the user
and closed the ticket.
71) NAINC0013711218
Issue: Pre packs available, scheduling screen is showing no.
Order scheduling is trying to schedule wm prepacks , item # 05285 and item # 05287 we
have plenty
available cartons showing on Prepack Merchandise report , but order scheduler has
no's against these?
Resolution:
removed duplicate record from docs08pp
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72) NAINC0013717077
User said the person who is currently logged in to their DOCS system is already out.
User said they're unable to get in to the DOCS system now.
User said it's the Gate Pass Function.
User said they just need the person to be logged off from DOCS.
Assigned issue to VFC-SC-DOCS-AIX.
Contact Name: Christy Horne
Contact Number: 336 9362136
Alternate Contact Number: 336 9362134
RACF ID: HORNEC
Email Address: christy_horne@vfc.com
Physical Location : VFC USA - Mocksville (DC) – LEMC
Resolution :
took a backup of docs68re for the user 'whitlla' and deleted it.Because that was the user
who was logged in.
73)
+ dcif19pc
==> Error : dcif19pc : Invalid Previous Sequence Number - 20120720000
--- Error :
: Old Sequence Number is - 20120730000
+ mg_error_nbr=255
+ return 255
+ mg_error_nbr=255
+ dccm07pc docs22jr process_ack 255
+ set -A mg_error_desc DOCS22JR: Failed in process_ack Return Code 255
+ cm01_error
+ dcta17pc 255
+ exit 255
[2] + Done(255)
nohup docs22jr 1 1>>/tmp/docs22jr.debug &
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS22JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Wed Mar 14 08:26:57 MDT 2012
DOCS22JR: Failed in process_ack Return Code 255
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***************** END DOCS ERROR MESSAGE *****************
docs22jr failed with invalid xmit ctl nbr ...in process ack step....
This is because the invalid xmit ctl number from the MF team.When we checked with the
file in the upload directory
Mar 13 20:18 BBL.DOCSWB.DOCS.EPWHDR
The timestamp of Mar13th was there.So the file for the current date wasnt received and
the job ran with the previous day xmit ctrl number.
So wait untill the the next file is received and then restart the job from the failed step.
74) NAINC00013718497
Issue:
Error on Add Fluid Load Carton
I get the below error message when attempting to add carton 133966389 to function "Add Fluid
Load Carton".
#################################################################
******************** PROGRAM ABEND ********************
MODULE
: ../src/d
ERROR NUMBER : 110
PARAGRAPH : shj6_insert_67fl
SQLCODE
: 0
MESSAGE
: Error executing shj6_ins_67fl
Press any key to continue:
Resolution:
select *
from docs10oh
where common_carrier in ('UPS','USPS','FEDX')
and ups_service_code is null
Updated the service code in docs10oh
75) NAINC0013719719
Service Desk: Confirming our phone call to please open a Ser-2 ticket for Docsteam
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for problem below.....
Docsteam: Need a list of cartons for the Lots below that have a "Q" status:
9CDLWEX
9CDLWLF
945LBSW size 7/SLM only
9CCBWAA
9CCHWAA
9CDBWEX
9CDHWEX
6BCBWAB
6BCBWFD
6BCHWFD
6BCLWAB
6BCLWFD
945LBDR
Resolution:
Send the list of cartons of the query below.
Select distinct storage_carton_nbr from docs20ch
Where carton_stat = ‘Q’ and storage_carton_nbr in (
select distinct storage_carton_nbr from docs21cd
where lot_number in ('9CDLWEX','9CDLWLF','945LBSW','9CCBWAA',
'9CCHWAA','9CDBWEX','9CDHWEX','6BCBWAB','6BCBWFD',
'6BCHWFD','6BCLWAB','6BCLWFD','945LBDR'))
76) NAINC0013727431
Issue:
Cartons are in queue status but they are not in quarantine.
The following SKU's have cartons in "Q" status and there is no quarantine set up for
them. I created quarantines for them this morning and releaded the quarantines.
However, these three SKU's were not released. Please release the cartons for these
SKU's that have a "Q" status.
9CDLWEX
9CDHWEX
9CCBWAA
4 REG
10 HSK
10 REG
Resolution:
inserted records in docszgpt for the quarntined skus
77) NAINC13727108
Issue:
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13727108 emergency wave letdown cartons showing code not defined on kosan
Emergency Wave letdown cartons showing code not defined on kosan:
Schedule # 68,69, 71, 76 and 77
couple of example carton #'s : 155396007 , 145349292
need tables reloaded with our next letdown?
Resolution:
Updated docs58st with the status of 'N'
update docs58st
set carton_proc_stat = 'N'
,schd_nbr = '80', pick_wave_nbr = '62'
where storage_carton_nbr in
(select storage_carton_nbr from docs20ch
where schd_nbr in ('68', '69', '71', '76', '77')
)
78) NAINC0013729686
Issue user is reporting :
>Schedule 46 issue
>Receiving data but not able to retrieve the data and nothing shows up
>locks up and closes the session
>cannot run the session
Resolution:
No Issue. Took a lot of time to retrieve. Gave the screenshot to the user and
closed the ticket.
79)NAINC0013731363
Carton Issue
- user having issue with 1 Carton. they are trying to confirm it to the floor and will not
do it
- getting error message: program abend
- it will not go any further
- error number: 96
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- module number: DOCS 35PF
I have a cartonThat I am trying to confirm to the floor and when I scan the carton its
gives me the .
Program Abend message
Module: Docs35pf
Error:96
Paragraph:sh35_rps_128_cdigit
Sqlocde:-391
Message:
the carton number is 134414929-9
I need to get this carton confirmed to the floor it will be shipping this morning. Going
Fed Ex.
I need this to be a Sev 1 ticket please
ticket number is 13731363
Resolution:
Updated the UPS_SERVICE_CODE in DOCS67FL
80)
User called in to open a Sev 2 ticket to VFC-SC-DOCS-AIX.
User said that Caps is not manifested.
Customer: Tanisha Campbella
User told there are certain cartons which were shipped but still shows up it is in
Confirmed status in the system.
So updated the 11ch table using the below query
update docs11ch
set carton_stat = 'W',
trlr_nbr = ' ',
exp_trk_id = ' ',
connship_ship_dt = ' ',
connship_mnft_id = 0,
connship_msg_id = 0
where common_carrier = 'CAPS'
and delv_doc_nbr in
(
);
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81) NAINC0013745157
Issue:
DOCS Issue unable to load tables
error message: startup DOCS 90 JD Failed
Resolution:
took a backup of eod_tables file and
deleted all the tables which got inserted in eod db from the file and
asked the user to retry.
82) NAINC0013747294
Issue:
User said she needs a carton to go to the W status.
Resolution:
Updated the carton status in DOCS11CH and invoice stat in DOCS10OH and
deleted the record from DOCS47OL for the given carton number
83) NAINC0013747530
Issue:
DMS report are not on mobius for Sunday 25 march
Resolution:
Reran the reports
84) NAINC0013751835
Exceed not showing reports
Error: No error message
-invoice not showing in DMS going to FMS
User id: coxsa
IP: 10.17.19.137
SN: 2UA9490HR4
-trouble shooting: user said that they already rebooted the system
-most of the reports are not showing dated since yesterday
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Resolution:
Removed the records from dmtmoq which was delaying the processing at FMS
85) NAINC0013752280
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS22JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Tue Mar 27 07:08:35 MDT 2012
DOCS22JR: Failed in process_ack Return Code 255
Acknowledgement File received.
Current Local Time: Tue Mar 27 07:11:11 MDT 2012
Waiting 120 seconds to allow FTP to release file.
Will then continue with Ack File validation.
+ dcif19pc
==> Error : dcif19pc : Invalid Previous Sequence Number - 20120850000
--- Error :
: Old Sequence Number is - 20120860000
+ mg_error_nbr=255
+ return 255
+ mg_error_nbr=255
+ dccm07pc docs22jr process_ack 255
+ set -A mg_error_desc DOCS22JR: Failed in process_ack Return Code 255
+ cm01_error
+ dcta17pc 255
+ exit 255.
Resolution:
Check for the xmit ctrl number in the xmit.uso file and the Ack sent by the MF team.The
ack was for the Previous date and hence the failure occured.So confirm with them that the
file was recd in their end and the ack is not recd yet.
Once they send back the ack file restart the job from the failed step
Restarted the job from the failed step once the acknowledgement file was received.
86) NAINC0013754502
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issue : user tried to run a schedule on her own and did not realize it was on the wrong
screen
-- no other details from user
Resolution:
restarted from step 1
87) NAINC0013752451
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS55JR
PARAGRAPH:
ERROR NUMBER:
RETURN CODE:
EMPLOYEE: docs
TIME:
Tue Mar 27 10:14:10 EDT 2012
DCTA16PC in DOCS55JR returned error: 255
***************** END DOCS ERROR MESSAGE *****************
Resolution:
check os20* reports and find the schedule for which the report is missing. That is the
failed schedule.
Ran the job for the failed schedule and it completed fine
88) NAINC0013760871
Issue:
Need help with the following case #
158778679
Lot # 606W1SM Sz 40
Bin Location: L99-002A
Status:
W
This case has been selected and letdown as manual....It will not let us put it away....We
get message "you can not putaway a Lost case"....
Carton is on the Late Putaway Report on wave 85/18....
Resolution:
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inserted the record in docs31rf
89) NAINC0013766131
issue: DOCS 87 JD failed when user was trying to do the archive tape
- pressed "Enter" instead of "0"
- no other information was provided
Resolution:
Asked user to run arceod on a different terminal and retry once the archive comeplets
90) NAINC0013767036
Issue:
End of day from DOCS has stopped on line docs 20jr to complete.
Resolution:
FTPed the cartnbol file to MF .And that resolved the issue
91) NAINC0013767140
Issue:
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS6SPS
ERROR NUMBER : 1677
SEVERITY : 5
PARAGRAPH : 21550
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Sat Mar 31 14:06:09 2012
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 430083
MESSAGE
: Logic Error - Missing PTYPE Carton Type WVF
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
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RETURN CODE:
EMPLOYEE: docs
TIME:
Sat Mar 31 14:05:18 CDT 2012
DOCS5AJR: Failed in recarton
***************** END DOCS ERROR MESSAGE *****************
Resolution:
updated afct with the pack type code ..and reverted back the same once the schedule
completed fine.
Check for the pk_type_code in DOCS12CD for the carton types of the schedule.Check
for those carton types with the pack_type_code in docsafct.Update
DOCSAFCT with all the possible values i,e in pack_type_code1,2 etc
according to its pk_type_code in 12CD.Then restart the job from the failed
step.
select docs12cd.pk_type_code,docsafct.pack_type1,
docs12cd.ship_Carton_nbr,docs11ch.carton_type, docsafct.carton_type from docs12cd,
docs11ch, docsafct
where docs11ch.carton_type = docsafct.carton_type
and docs12cd.pk_type_code != docsafct.pack_type1
and docs11ch.schd_nbr = '70'
and docs11ch.ship_Carton_nbr = docs12cd.ship_Carton_nbr
============================
carton_type
'M10',
'M12',
'M14',
'M4',
'M6',
'M8'
select distinct pk_type_code from docs12cd
where
invoice_number in (select invoice_number from docs11ch
where
schd_nbr = '44')
' ' and 'C'
pack_type1
pack_type2
*
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select * from docsafct
where
carton_type in ('M10',
'M12',
'M14',
'M4',
'M6',
'M8')
update docsafct
set pack_type2 = 'C',pack_type1 = '*'
where
carton_type in ('M10',
'M12',
'M14',
'M4',
'M6',
'M8')
nohup docs5ajr 11 &
92) NAINC0013768112
Issue:
Jobs failed on end of day.
DCMH11PC for the divert station 30
DCMH10PC for the divert station 32
DCMH11PC for the divert station 36
DCMH03PC for the divert station 40
DCMH09PC for the divert station 42
DCMH09PC for the divert station 44
Resolution:
RANS did not came back up after the rebbot..UNIX team had to run the config
manager.Restarted the failed progarms aftter that.
93) NAINC0013768966
Issue – DOCS system not working.No error messages but the system is frozen when tried
to login.
Solution : There was a problem with the TSM communicating with the ONBAR.So
raised a ticket with the Informix team and they got it fixed.
Once it was done,the system worked fine.
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94) NAINC0013769790
Issue: having problems in scheduling some orders
- it is a stock order, it won't allow user to select it
Solution :
The user asked to delete the orders as the orders were in ‘D’status already in B0OH when
checked with the order status.
Cancelled the orders using the docs menu option. 2-3-5 and cancelled the orders.
95)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS76JR
PARAGRAPH:
ERROR NUMBER: 0
RETURN CODE:
EMPLOYEE: oper1
TIME:
Tue Apr 3 06:12:51 MDT 2012
DCTA16PC in DOCS76JR returned error: 255
***************** END DOCS ERROR MESSAGE *****************
Restart the job fand it will complete fine.
nohup docs76jr >/tmp/docs76jr.out 2>&1 &
96) NAINC0013807357
Trouble printing carton labels
It is customer 112730
Resolution:
inserted records in labfrm and labfld
97) NAINC0013807735
Airfreight manifest process is already running
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- workstation has been saying this since 7am this morning
- instructions from the message in the computer is to call the DMS admin
- user needs a high prio ticket for this
- needs resolution ASAP
Resolution:
Remove the entry from airman
98) NAINC0013810494
Issue: There are several jobs that failed in the shutdown process.
- asked for the job names > user said she needs to be conferenced with the oncall
- user said she'll IM the oncall with the failed jobs
- conferenced the call
Resolution:
The RAN was down. Reconfigured the ttys
99) NAINC0013811316
Issue: Kosan rebooted
Error: emergency wave is not loaded to the tables
Resolution:
Restarted the DCMH8* programs
100) NAINC0013817579
Issue: Program abend on order selection screen
Resolution:
removed old records from docsb7cd and docsb2cd
101) NAINC0013817589
regarding a sched that has failed in the DIVERT itenerary
- job has failed
Resolution:
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updated packtype code
102) NAINC0013836587
Issue: to reset TTY83
Resolution:
User wants tty83 to work as tty7
Raise a ticket with IBM unix team for the following
1) configuring tty83 exactly as tty7
2) changing the owner of the terminal tty83 (go to /dev, check ls -lrt tty83 in /dev, it is
"bc" for tty83
and "root" for tty7, After the unix team changes the owner, check if the owner of tty83
and tty7 is same as "root")
3) No process running in tty83
Before unix fixes, on "ps -ef | grep 'tty7", we can see a process running but tty83 was not
running
After unix fixes, confirm whether tty83 is running
103) NAINC0013865918
Issue user is reporting :
>DCIM03PS 61 job needs to be restarted because it was stopped
Restarted the job.Before that check whether the job is running.
Ps –ef |grep ‘DCIM03PS 61’
If its not running then restart the job.nohup DCIM03PS 61 &
104) NAINC0013866022
Wrangler.com sched 5801 - job failed in Load Prod Orders
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: dcos61pc
ERROR NUMBER : 5
SEVERITY : 5
PARAGRAPH : main
LINE NUMBER : 203
FILE STATUS :
EMPLOYEE
: docs
TIME
: Wed May 2 20:25:04 2012
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
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SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: Invalid argument length (schd_nbr)
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Wed May 2 20:25:03 CDT 2012
DOCS5AJR: Failed in load_prod_orders
***************** END DOCS ERROR MESSAGE *****************
Its just a restart as it has failed because of the INVALID ARGUMENT LENGTH.
Check with the script that in which step the job has failed.
Its 3rd step..Just restart. Nohup docs5ajr 3 &
105) NAINC0013838622
Issue:
regarding gate pass function
- its locked and wont let her do anything
MODULE
: dcrp28pc
ERROR NUMBER : 260
SEVERITY : 3
PARAGRAPH : rp28_get_dest
LINE NUMBER : 2128
FILE STATUS :
EMPLOYEE
: peckp
TIME
: Tue Apr 24 13:13:33 2012
SQLCODE / DESC: -243 Could not position within a table (informix.docs31rf).
SQLERR ISAM : -154
SQLERR ROWS : 0
SQLERR OFFSET : 182
SQLERR ROWID : 0
MESSAGE
: Error in fetch rp28_sel_31rf
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Resolution:
Db locks:
Before opening a ticket with Informix, first check the locks using the query below. You'll see users
with their process ids that have locks on the tables. Contact the users and have them log out.
Select substr(dbsname,1,12), substr(tabname,1,20), rowidlk, type,
substr(username,1,12), substr(owner,1,12)
from sysmaster:syslocks a, sysmaster:syssessions b
where a.owner = b.sid
and dbsname <> 'sysmaster'
and tabname <> 'sysdistrib' ;
106) NAINC0013836587
Issue: to reset TTY83
Resolution:
User wants tty83 to work as tty7
Raise a ticket with IBM unix team for the following
1) configuring tty83 exactly as tty7
2) changing the owner of the terminal tty83 (go to /dev, check ls -lrt tty83 in /dev, it is
"bc" for tty83
and "root" for tty7, After the unix team changes the owner, check if the owner of tty83
and tty7 is same as "root")
3) No process running in tty83
Before unix fixes, on "ps -ef | grep 'tty7", we can see a process running but tty83 was not
running
After unix fixes, confirm whether tty83 is running
107) NAINC0013843528
ticket 13843564 - Needs to be a sev 1
Issue user is reporting : Pricing for the style
Details:
Please pull in the pricing for the style listed below into docs for both the "compare to"
price and "you pay" price.
Style
You Pay
Compare At
09MWZBY $29.95
$54.00
PQJ133S
$8.00
$16.00
PQJ134J
$8.00
$16.00
Resolution:
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Updated the 23tk records with the expected retail and you pay values
108) NAINC0013846272
Issue: Location R69-34F
Bin Audit in this location , Receiving a " update errror" message when we
try to delete carton # 153159988 from location, (system thinks carton is in
location and it is not)
cannot delete carton, and system will not let us get past the bin audit??
Need some help on this one?
Resolution:
Asked the user to transfer the carton to personal location.
So that it becomes available.Then asked the user to delete the carton
109) NAINC0013846413
Invalid carton showing in DCIC 63 R1 reports
Report DCIC63R1 -" Unknown cartons put away in Random Storage"
Have 1 carton showing on this report, carton # 157845902, location R73-003A
Carton is invalid, carton is not in location, we cannot delete?
How do we get removed from this report?
Resolution:
Deleted the docs22cs records.
110) NAINC0013863590
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS6SPS
ERROR NUMBER : 359
SEVERITY : 5
PARAGRAPH : 16000
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Wed May 2 10:30:43 2012
SQLCODE / DESC: 0
0
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SQLERR ISAM : 0
SQLERR ROWS : 1
SQLERR OFFSET : 0
SQLERR ROWID : 2280708
MESSAGE
: C is missing from Ptype table
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Wed May 2 10:22:38 EDT 2012
DOCS5AJR: Failed in recarton
***************** END DOCS ERROR MESSAGE *****************
Resolution:
select docs12cd.pk_type_code,docsafct.pack_type1,
docs12cd.ship_Carton_nbr,docs11ch.carton_type, docsafct.carton_type from docs12cd,
docs11ch, docsafct
where docs11ch.carton_type = docsafct.carton_type
and docs12cd.pk_type_code != docsafct.pack_type1
and docs11ch.schd_nbr = '44'
and docs11ch.ship_Carton_nbr = docs12cd.ship_Carton_nbr
Update docsafct pack_type values to be same as that of docs12cd pack types
earlier pack_type1 was '*'
update docsafct
set pack_type1 = ' '
where carton_type = 'M14'
and restart docs5ajr from the failed step.
revert the above update.
update docsafct
set pack_type1 = '*'
where carton_type = 'M14'
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111) NAINC0013863438
Printers stopped printing pack slips on Schedule 33 Wave 93 and 94. in hollypond
Resolution:
On LPS status client on the corresponding server (lehp2hol1), shows spool error startup
page for the printers specified by the user.
so restarted teh loftware print server on that server. (go to services.msc, restart the
loftware print server)
112) NAINC0013861192
Issue:
Ticketing format for customer (2310)
ticketing format for customer (2310) with ticketing format JS_Base 1 in boxes table
Resolution:
We need to add a new entry in BOXS_VFC.GLOBAL_TKT_FORMAT similar to what
we have for customer 0000004660
Unload the data frm boxs_vfc.global_tkt_format for the sold_to_acct_nbr "0000004660"
and change the sold_to_acct_nbr to "0000002310"
and load the data back into the table BOXS_VFC.GLOBAL_TKT_FORMAT
113)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS73JD
PARAGRAPH:
ERROR NUMBER: 2
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu May 3 19:20:32 CDT 2012
DOCS73JD: Failed in split_bols
***************** END DOCS ERROR MESSAGE *****************
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+ split_bols
split bols started at: Thu May 3 19:20:32 CDT 2012
awk: Cannot find or open file /home/docs/upload/bols/torder.0403382086.
The input line number is 1. The file is /home/docs/upload/bol.data.
The source line number is 9.
split bols ended at: Thu May 3 19:20:32 CDT 2012
+ mg_error_nbr=2
+ dccm07pc docs73jd split_bols 2
+ set -A mg_error_desc DOCS73JD: Failed in split_bols
+ cm01_error
+ dcta17pc 2
+ exit 255
Resolution :
In the Upload path the “home/docs/upload/bols/torder.0403382086.”
The directory ‘bols’ was not there.So created that directory and restarted the job from the
failed step. (mkdir bols)
nohup docs73jd 2 >>/tmp/docs73jd.out 2>&1 &
114)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCOS6SPS
ERROR NUMBER : 359
SEVERITY : 5
PARAGRAPH : 16000
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE : docs
TIME
: Tue May 8 10:01:27 2012
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 263
MESSAGE
: C is missing from Ptype table
***************** END DOCS ERROR MESSAGE *****************
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***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS5AJR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Tue May 8 09:52:14 EDT 2012
DOCS5AJR: Failed in recarton
***************** END DOCS ERROR MESSAGE *****************
select distinct docs12cd.ship_carton_nbr crtn,
pk_type_code pktype,docs12cd.delv_doc_nbr delv,
docs11ch.carton_type crttyp,docs12cd.lot_number lt,
docs12cd.dim1 dm1,docs12cd.dim2 dm2
from
DOCS11CH,
DOCS12CD,
DOCS30PW , docsafct a
where docs11ch.schd_nbr = 55
and docs11ch.carton_type = a.carton_type
and crtn_use_code in ('B','S')
and a.carton_type <> ""
and docs30pw.schd_nbr = docs11ch.schd_nbr
and docs30pw.pick_wave_nbr = docs11ch.pick_wave_nbr
and docs11ch.ship_carton_nbr = docs12cd.ship_carton_nbr
and docs11ch.ship_carton_nbr = docs30pw.ship_carton_nbr
and docs11ch.order_type not in ('OS','ON','CS','CL','PC','PP')
and docs11ch.full_case_pick_ind != 'Y'
and docs12cd.lot_number = docs30pw.lot_number
and docs12cd.seg_code = docs30pw.seg_code
and docs12cd.dim1 = docs30pw.dim1
and docs12cd.dim2 = docs30pw.dim2
--d docs12cd.pk_type_code = "C"
and docs12cd.dim3 = docs30pw.dim3
and not exists (select * from docs12cd a
where docs11ch.ship_carton_nbr = a.ship_carton_nbr
and (a.pk_asst_code in
('1','2','3','5','6','7','8','9')
or a.stnd_pk_lot_sz_cd in ('A','P')))
and pack_type1 <> pk_type_code
and pack_type2 <> pk_type_code
and pack_type3 <> pk_type_code
and pack_type4 <> pk_type_code
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and pack_type5 <> pk_type_code
and pack_type6 <> pk_type_code
and pack_type7 <> pk_type_code
and pack_type8 <> pk_type_code
and pack_type9 <> pk_type_code
and pack_type10 <> pk_type_code
order by docs12cd.lot_number,docs12cd.dim1,docs12cd.dim2
Restart the job from the failed step (nohup docs5ajr 11 &)
115)Canada startup issue
+ start_logging
Archive failed - Error changing logging status - 'docsdb_eod'. iserrno 107.
+ return_code=0
+ dccm07pc docsstrt start_logging 0
+ [ 0 -eq 0 ]
+ let step_number=step_number+1
+ [ 21 -lt 30 ]
+ dccm07pc docsstrt grant_res_to_oper
+ eval grant_res_to_oper
+ grant_res_to_oper
+ return_code=0
+ dccm07pc docsstrt grant_res_to_oper 0
+ [ 0 -eq 0 ]
+ let step_number=step_number+1
+ [ 22 -lt 30 ]
+ dccm07pc docsstrt create_synonyms
+ eval create_synonyms
+ create_synonyms
+
export
PATH=/usr/local/bin:/usr/java14/jre/bin:/usr/local/bin:/usr/docs/tcss/express/bin:/etc:/usr/
sbin:/usr/ucb:/bin:/sbin:/usr/bin:/usr/include:/usr/docs
/config:/usr/informix10/bin:/usr/informix10/incl:/usr/informix10/incl/esql:/usr/informix1
0/etc:/usr/docs/bin:/usr/docs/scripts:/usr/docs/tools
+ typeset argv0=/usr/docs/scripts/docs87jd
+ set -A step_array create_zrpt create_bkct create_49bg create_zspt create_bict
create_cust create_48lg
+ typeset -i step_number=1
+ typeset -i max_step=7
+ let step_number=step_number-1
+ [ 0 -lt 7 ]
+ basename /usr/docs/scripts/docs87jd
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The Canada server had the problem when they were running the startup. Saying that the
archive has failed.
At this time,we have to run certain commands to run the archive or raise a Sev1 tkt to the
Informix team saying that the Archive is failing.
We have to run the following commands logged in as DOCS user.
opcom ontape -s -B $DBNAME_EOD
Once u run this command it will throw a msg like,
10 percent done
20 percent done
….
100 percent done.
Once this is done run the next command.
opcom onbar -b -L 0
Once these two commands are successful ask the user to give a retry in the original
session where the user runs the startup.
116)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS21JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Tue May 22 06:53:04 MDT 2012
DOCS21JR :script failed in DCIF18PC at 'date'
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS22JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Tue May 22 06:53:04 MDT 2012
DOCS22JR: Failed in process_ack Return Code 255
***************** END DOCS ERROR MESSAGE *****************
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Acknowledgement File received.
Current Local Time: Tue May 22 06:54:53 MDT 2012
Waiting 120 seconds to allow FTP to release file.
Will then continue with Ack File validation.
+ dcif19pc
==> Error : dcif19pc : Invalid Previous Sequence Number - 20121410000
--- Error :
: Old Sequence Number is - 20121420000
+ mg_error_nbr=255
+ return 255
+ mg_error_nbr=255
+ dccm07pc docs22jr process_ack 255
+ set -A mg_error_desc DOCS22JR: Failed in process_ack Return Code 255
+ cm01_error
+ dcta17pc 255
+ exit 255
+ dccm07pc docs21jr clean_up
+ clean_up
==> Error : dcif18pc : Invalid Previous Sequence Number - 20121390000
--- Error :
: Old Sequence Number is - 20121410000
+ dccm07pc docs21jr clean_up 40
+ set -A mg_error_desc DOCS21JR :script failed in DCIF18PC at 'date'
+ cm01_error
+ dcta17pc 255
+ exit 255
~
In both these failures the ack was not received by the job from the MF.So asked the MF
to check for their jobs and send the ack.Once the ack was received the job was restarted
and completed fine.
117)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCLW04PS
ERROR NUMBER : 22
SEVERITY : 5
PARAGRAPH : 8100-fetch-carton
LINE NUMBER : 0
FILE STATUS : 00
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EMPLOYEE
: docs
TIME
: Mon Sep 12 08:43:39 2011
SQLCODE / DESC: -400 Fetch attempted on unopen cursor.
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 525
MESSAGE
:
***************** END DOCS ERROR MESSAGE *****************
In this job failure the user might have printed some packing slips and might have not
received all of them bcoz of this failure.
So check with the ‘shc9’ debug file and check the error msg for a carton.
>FedEx
FSMS
Server
error:
(#235)
Invalid
type.</ERRORDESCRIPTION><MINIMUMRETRYSECONDS
service
<SHIPPERREFERENCE>136562483</SHIPPERREFERENCE>
So use the ship_Carton_nbr from the debug file,and check the service type.If the service
type is invalid then check it with new service type and reprint the entire schd.
CONNECTSHIP :
DCSHD2R1
05/23/12
VF
05:08:51
PRE-PASS EDIT ERROR LOG
PAGE:
SEQ:
AS OF 05/23/12
1
1
INVOICE
CUST
ADDRESS
CITY
ST
ZIP
SERVICE ERROR DESCRIPTION
----------------------------------------------------------------------------------------0088951432
55323
4860 Eisenhower Ave Unit 39
Alexandria
VA
223049493 UPS/03
SERVER COMPONENT WAS NOT
INVOKED -- DEFAULT INFORMA
TION BEING USED FOR THIS P
ACKAGE
In this case,the connectship was working fine (ITGC2ACONNECT).Check for the
servers.But in the progistics management console link,under the connectship UPS
link,there was some error.So run the maintainence in that and do the ISS reset.Everything
was fine.
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118) RAN’S ISSUE
Below are the instructions to fix when the RANs go down. We have seen this especially in El
Paso. Please note that before performing these instructions, you have to inform me of the
problem. If I am unavailable inform Priyesh or Nadir.
IMP: All steps are to be run by the user. DO NOT run them yourself.
1. Make sure all the RANs that are down are in AC mode. (display on RAN shows AC).
Maintenance staff will be able to check this. Do not proceed ahead until confirmation. If the RANs
do not change to AC mode, then it is possible that the RANs are bad and they might have to be
replaced.
2. as oper1 --> enter shutdown --> select option programs only
3. as oper1 --> enter offline to shutdown the database
4. as oper1 --> enter stop_system to restart the unix server
5. Once server is up, as oper1 --> enter online to start the database
6. As oper1 --> enter restart
119)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS20JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu May 31 06:10:00 EDT 2012
DOCS20JR: script failed on step EXTRACT INVENTORY
***************** END DOCS ERROR MESSAGE *****************
This failure occurs when the storage_carton_nbr doesn’t exist in the 20ch and 21cd table
but in the 40tr table.So login to the EOD DB and check for that carton in 20ch and 21cd
table,if so unload the same and load it into PROD DB.(WITH THE STATUS OF
CARTON AS ‘D’) Then take the back up of the DOCS03OS file and restart the job.
If there is no data,then take the lot number for that storage_Carton_nbr from 40tr and
check for the same irg_lot_number in 20ch and in 21cd,unload them and load them with
the missing carton number.
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120)
Issue :
User Ran end of day in connect ship.
Need to roll the date over from March 3rd to March 5th.
Resolution :
Updated docscarr to change the cponnnship date to Monday,03/05/2012
121)
We have several cartons of 6BCBWAB that are hung up with a "Q" status even though
the quarantine was released.
Please make all 6BCBWAB "A" status
Issue: Style still under quarantine
- user request sev 1 ticket with the DOCS-AIX team
- user has a particular style that was released from quarantine and it still shows under
quarantine
Style number:6BCBWAB
Resolution :
Updated docs20ch with a quarantine group number and created a record in docszypt and
released it from quarantine.
122) NAINC0014005775
User have shipping cartons that have the wrong weight
User will just give more information about the issue as soon as the
resolver team calls her cause there are multiple bill of laiding numbers
involved
Resolution:
1) Generate the list of items (cust_ppk_item_nbr) which are having incorrect
weight
2) Get the weight of the existing carton (of the corresponding style and item)
3) Update the weight in docs11ch
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123) NAINC0014007241
I need the carton details that came out of connectship for invoice # 89306667 - shipped
6/18/12 by UPS Next Day Air out of El Paso – carton
Resolution:
1) Login to itgc2aconnect, open progistics
2) Give the shipping id (docsepw for elpaso)
3) Search the carton number based on the criteria
4) Copy and paste it in wordpas, ftp it to itgcurs102
5) Send email to the user using the following command
Uuencode <filename> <filename> | mail <mailid>
124) NAINC0014010005
DCSHD2R1
PAGE: 1
06/20/12 08:26:30
SEQ: 1
VF
SEW
PRE-PASS EDIT ERROR LOG
AS OF 06/20/12
INVOICE
CUST ADDRESS
CITY
ST ZIP
SERVICE ERROR DESCRIPTION
--------------------------------------------------------------------------------------------------------------------------------0089381308 88880 OGA - QND
APO
AE 093551488
UPS/03 DESTINATION NOT SERVED
7
Resolution:
Ask the user to reroute through USPS as “APO” has only “USPS” service
125)
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE
: ODWMI7PS
ERROR NUMBER : 810
SEVERITY : 5
PARAGRAPH : 82400
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: boxs
TIME
: Wed Jun 20 07:00:21 2012
SQLCODE / DESC: 100 100 Row not found.
SQLERR ISAM : 1
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SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: Problem in the fetch of wmi7_bcdt_cur cursor. No Big Carton (Ctn Nbr
999999999) Record found in BOXS_CRTN_DTL for Delv Doc = "9010946207" Pro
duct "VN-0D3Y6T4
" Size Grid "060M ".
***************** END BOXS ERROR MESSAGE *****************
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE:
odwmi7jr.0044.ksh
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: boxs
TIME:
Wed Jun 20 07:00:20 EDT 2012
odwmi7jr.0044.ksh: script failed in process_orders
***************** END BOXS ERROR MESSAGE *****************
Updated the BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.WM_INVC_STAT_CD to
'X' in the BOXS_VFC_0044.ODWM_DELV_SHIP_HDR table.
update BOXS_VFC_0044.ODWM_DELV_SHIP_HDR
set BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.WM_INVC_STAT_CD = 'X'
where BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.PICK_TKT_CTL_NBR
not in (select BOXS_VFC_0044.BOXS_DELV_DOC.delv_doc_nbr
from BOXS_VFC_0044.BOXS_DELV_DOC)
and BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.PICK_TKT_CTL_NBR
not like 'M%'
and BOXS_VFC_0044.ODWM_DELV_SHIP_HDR.WM_INVC_STAT_CD
in ('1','2','3')
126)
+ dccm07pc docs76jr call_dcta16pc 1
+ [ 1 -eq 255 ]
+ new_step=10
+ [ 1 -lt 10 ]
+ dccm07pc docs76jr print_dcsh70r1
+ print_dcsh70r1 {
Execution error : file 'mfini'
error code: 119, pc=0, call=1, seg=0
119 Name is not unique (binding symbol 'mfini')
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+ dccm07pc docs76jr print_dcsh70r1 1
+ cm01_error
+ dcta17pc 255
+ exit 255
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCSH70PS
ERROR NUMBER : 90
SEVERITY : 5
PARAGRAPH : 5200
LINE NUMBER : 0
FILE STATUS : 00
EMPLOYEE
: oper1
TIME
: Thu Jun 28 05:19:56 2012
SQLCODE / DESC: -1263 A field in a datetime or interval value is incorrect or an
illegal operation
specified on datetime field.
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 206
SQLERR ROWID : 0
MESSAGE
: problem opening cursor for DOCS18EL
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS76JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: oper1
TIME:
Thu Jun 28 05:19:56 MDT 2012
***************** END DOCS ERROR MESSAGE *****************
Restarted the job from the failed step
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127)
DOCSCARR Failure.
This failure came with an error message ‘Check BKCT setup correctly’..Usually this type
of failures are rare as this does only the table update.
When checked the bkct was set at the first step and was in ‘R’ status.
Check the script that how this job can be restarted.
>/tmp/docscarr.debug 2>&1
PHY_PLANT=$1
STEP=$2
ENDSTEP=$3
The phy_plant name has to be the first parameter to be passed.
The plant name can be found by using the command, env |grep ‘PLANT”
nohup docscarr 0004 >/tmp/docscarr.debug 2>&1
128)
SEV 1 Ticket : The user is unable to access the DOCS.Also the MF FTP jobs
failed.When checked with the server,the DB didn’t startup.
So raised the ticket with the INFORMIX team.Once DB was up the issue was resolved.
DB Error : -25588 The appl process cannot connect to the database server
infx_lur1,Invalid argument
129)
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE
: BOXS30PS
ERROR NUMBER : 102
SEVERITY : 5
PARAGRAPH :
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: boxs
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TIME
: Mon Jul 9 04:59:57 2012
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: unable to open the docs5bis file, status = 35
***************** END BOXS ERROR MESSAGE *****************
***************** BEGIN BOXS ERROR MESSAGE *****************
MODULE:
boxs30jr.0008.ksh
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: boxs
TIME:
Mon Jul 9 04:59:57 EDT 2012
boxs30jr.0008.ksh: script failed in load_fcp
***************** END BOXS ERROR MESSAGE *****************
This came in SYSD.This failure occurred as the job was unable to find the DOCS5BIS
file in the required path.
Please check the document in ‘O drive’ of ‘How to manually retrieve deliveries from
SYSD DOCS TO BOX’S’.. It will say the flow of jobs. This failure came because the
DOCSFCSP job in the DOCS SYSD has failed..
When checked,it has failed with the following error msg.
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCSFCSP
PARAGRAPH:
ERROR NUMBER: 2
RETURN CODE:
EMPLOYEE: docs
TIME:
Mon Jul 9 04:00:00 EDT 2012
DOCSFCSP: Failed in gzip_file
***************** END DOCS ERROR MESSAGE *****************
This had failes because the previous file hasn’t moved to the /arc path and hence the file
created at last couldn’t replace the old one. So moved the old file to arc path and restarted
this job from the failed step. Check the scripts before restarting. That how the restart has
to be done.
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In this case it will be PHY_PLANT=$1, STEP=$2, ENDSTEP=$3
So check the step and restart.
Now in BOXES SYSD. Check for the flow of jobs that which job has to restarted first.In
this case it is,
boxs30jr.mq.ksh 0008 &
boxs30jr.zip.ksh 0008 &
boxs30jr.ksh 0008 &
Once this is run the jobs will complete fine.
128) NAINC0014062811
User said she needs to open a sev 1 ticket to the DOCS team.
User said the TTY 104 and 77 are not working.
The user told,they are trying to move the box’s through the conveyors but they are not
going to the desired location and keeps coming back and the scanners don’t work too.
Check whether the tty’s mentioned by the user is available.
lsdev –C |grep ‘tty104’
tty104
Available 0K-08-12-07
Asynchronous Terminal
If it shows available then the tty is ok. Else if it shows as “Defined” then the tty is
down.Raise a ticket with the unix team saying the problem.
In this case,the tty’s were available still it wasn’t working.Check the mail from Mickey
below for this ticket.
When scanner programs die with tty errors you should see something like below in
/usr/docs/logs/info.log
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
dcta01pc.ec
PARAGRAPH/LINE: 781
ERROR NUMBER: 20
SQL STATUS: 0
EMPLOYEE:
docs
TIME:
Mon Jul 9 03:48:19 2012
unable to open port(errno=13,serial_port_name=/dev/tty77)
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***************** END DOCS ERROR MESSAGE *****************
You can then look up the error in /usr/include/sys/errno.h. In this case it is errno = 13.
See below from errno.h
#define EPERM 1
/* Operation not permitted
*/
#define ENOENT 2
/* No such file or directory
*/
#define ESRCH 3
/* No such process
*/
#define EINTR 4
/* interrupted system call
*/
#define EIO 5
/* I/O error
*/
#define ENXIO 6
/* No such device or address
*/
#define E2BIG 7
/* Arg list too long
*/
#define ENOEXEC 8
/* Exec format error
*/
#define EBADF 9
/* Bad file descriptor
*/
#define ECHILD 10
/* No child processes
*/
#define EAGAIN 11
/* Resource temporarily unavailable */
#define ENOMEM 12
/* Not enough space
*/
#define EACCES 13
/* Permission denied
*/
#define EFAULT 14
/* Bad address
*/
#define ENOTBLK 15
/* Block device required
*/
Once I saw the permission denied error I did :
whittm@wreprs1 /usr/docs/logs $ ls -l /dev/tty77
crw-rw--w- 1 uucp uucp
57, 92 Jul 9 04:55 /dev/tty77
When I saw the read permission for other missing I did:
opcom chmod 666 /dev/tty77
This resolved the issue.
129) DOCS error on wreprs1 with module MODULE : dcif04ps MODULE: DOCS01JR,
please contact DOCS oncall.
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: dcif04ps
ERROR NUMBER : 102
SEVERITY : 5
PARAGRAPH : 8350
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Thu Jul 7 20:52:08 2016
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SQLCODE / DESC: -244 Could not do a physical-order read to fetch next row.
SQLERR ISAM : -107
SQLERR ROWS : 1
SQLERR OFFSET : 95
SQLERR ROWID : 1281537
MESSAGE
: Select lot_number error
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS01JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Jul 7 19:25:57 MDT 2016
DOCS01JR : script failed in UPDATES at Thu Jul 7 20:52:08 MDT 2016
***************** END DOCS ERROR MESSAGE *****************
Resoltion :
basically this is due to table lock,try restarting the job after 10-15mins..This is very
important job..we get order from Mainfram from this job only
Symptoms
Invalid carton showing in DCIC 63 R1 reports
Report DCIC63R1 -" Unknown cartons put away in Random Storage"
Have 1 carton showing on this report, carton # 157845902, location R73-003A
Carton is invalid, carton is not in location, we cannot delete?
How do we get removed from this report?
Cause
Invalid Random storage carton in DCIC63R1 report
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Resolution
Deleted the docs22cs records.
130) UPS ecom carton that will not trailer load
Carton # 1951379481 giving error message: Icate tracking number Duplicate tracking number
Resolution
dcshc6pcThere is timeout message on the connectship reply. When they scanned again they got
duplicate tracking number error. Increment the last_rps_prepaid number in docs87ft table and
assigned that incremented value to the ups_tracking_nbr for that carton. The trailer is loaded
successfully on the trailer.
131) Job Failure DOCSSTAT
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCSSTAT
PARAGRAPH:
ERROR NUMBER: 0
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Nov 17 16:35:00 EST 2016
DCTA16PC in DOCSSTAT returned error: 255
***************** END DOCS ERROR MESSAGE *****************
The Previous job scheduled ran for longer than expected, Meanwhile the currently
scheduled job started and check for the job status in DOCSBKCT table and got failed I.e.
DCTA16PC is the program which check the status of the job in DOCSBKCT table.
Resolution
Check for the next scheduled job, If it is scheduled to start in next few minutes then there
is no need of restarting the job, The scheduled job will fail if we will restart the job.
Otherwise we can restart the job.
nohup docsstat 0008 &
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132)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCIF22PS
ERROR NUMBER : 121
SEVERITY : 538976288
PARAGRAPH : 2000
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Wed Jan 4 10:11:28 2017
SQLCODE / DESC: 0
0
SQLERR ISAM : 0
SQLERR ROWS : 0
SQLERR OFFSET : 0
SQLERR ROWID : 0
MESSAGE
: unable to open input file - status = 9^T
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS04JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Wed Jan 4 09:11:55 EST 2017
DOCS04JR : script failed in UPDATES at Wed Jan 4 10:11:28 EST 2017
***************** END DOCS ERROR MESSAGE *****************
Just restart the job again
nohup docs04jr >/tmp/docs04jr.out 2>&1 &
133)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS79JR
PARAGRAPH:
ERROR NUMBER:
RETURN CODE:
EMPLOYEE: docs
TIME:
Fri Jan 6 12:08:56 EST 2017
DCTA16PC in DOCS79JR returned error: 255
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***************** END DOCS ERROR MESSAGE *****************
computer_job_name DOCS79JR
computer_job_stat F
computer_job_step 20
begin_date_time 2017-01-09 20:02:18.00
xmit_ctl_nbr
20123000003
sequence_number 0
complete_date_time 2017-01-09 20:25:20.00
computer_job_desc Dematic Add Upload
maint_date_time 1992-12-02 08:20:29.84
operator_initials EFW
create_date_time 1992-12-02 08:20:29.84
134)
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS78JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Feb 16 17:46:59 EST 2017
DOCS78JR :script failed in DCIF82PC at Thu Feb 16 17:46:59 EST 2017
***************** END DOCS ERROR MESSAGE *****************
computer_job_name DOCS78JR
computer_job_stat F
computer_job_step 1
begin_date_time 2017-02-16 17:46:54.00
xmit_ctl_nbr
20123000003
sequence_number 0
complete_date_time 2017-02-16 17:46:59.00
computer_job_desc Dematic Add Upload
maint_date_time 1992-12-02 08:20:29.84
operator_initials EFW
create_date_time 1992-12-02 08:20:29.84
Restart the job for the Schedule and Wave for which It was failed
nohup docs78jr 6123 >/tmp/docs78jr.out 2>&1 &
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***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE
: DCRC70PS
ERROR NUMBER : 230
SEVERITY
:5
PARAGRAPH : 2000
LINE NUMBER : 0
FILE STATUS :
EMPLOYEE
: docs
TIME
: Thu Mar 2 17:00:18 2017
SQLCODE / DESC: -244 Could not do a physical-order read to fetch next row.
SQLERR ISAM : -107
SQLERR ROWS : 0
SQLERR OFFSET : 605
SQLERR ROWID : 0
MESSAGE
: unable to open the rc70_sel_42rl cursor
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS70JD
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Mar 2 17:00:00 MST 2017
DOCS70JD : script failed in DCRC70PS at 'date'
***************** END DOCS ERROR MESSAGE *****************
***************** BEGIN DOCS ERROR MESSAGE *****************
MODULE:
DOCS72JR
PARAGRAPH:
ERROR NUMBER: 255
RETURN CODE:
EMPLOYEE: docs
TIME:
Thu Mar 2 17:00:00 MST 2017
DOCS72JR : script failed in extract_sku_weight
***************** END DOCS ERROR MESSAGE *****************
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DOCS19JR
nohup docs19jr 0005 >/tmp/docs19jr.out 2>&1 &
DOCS22JR
docs22jr.debug
File DOCSWBOS or file xmit.uso already exists
Previous execution of this job did not complete properly.
+ mg_error_nbr=17
+ dccm07pc docs22jr extract_ord_bal 17
+ set -A mg_error_desc DOCS22JR: Failed in extract_ord_bal Return Code 17
+ cm01_error
+ dcta17pc 17
computer_job_name DOCS22JR
computer_job_stat F
computer_job_step 3
begin_date_time 2017-03-06 16:54:46.00
xmit_ctl_nbr
20170610000
sequence_number
complete_date_time 2017-03-06 16:54:46.00
computer_job_desc Activity Data Upload - USO Snapshot
maint_date_time
operator_initials EFW
create_date_time 1993-01-07 10:10:10.04
DCMH Programs
docs 9502942
1 0 14:41:43
- 0:00 DCMH2EPC 01
docs 10813472
1 0 14:38:43
- 0:00 DCMH88PC 10
docs 25362490
1 0 14:41:57
- 0:00 DCMH2EPC 02
docs 26214574
1 0 14:42:22
- 0:00 DCMH2EPC 04
sindhwp 26411112 35913824 0 16:15:46 pts/4 0:00 grep DCMH
docs 30146730
1 0 14:38:24
- 0:00 DCMH86PC 10
docs 40960160
1 0 14:42:28
- 0:00 DCMH6EPC 02
docs 42074288
1 0 14:42:14
- 0:00 DCMH2EPC 03
docs 42336414
1 0 14:41:34
- 0:00 DCMH6EPC 01
docs 44236802
1 0 14:41:22
- 0:00 DCMH6EPC 04
docs 44564498
1 0 14:38:55
- 0:00 DCMH81PC 10
docs 49676518
1 0 14:41:02
- 0:00 DCMH6EPC 03
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Kosan Issues
1) Problem: The KOSAN tables were not rolling in EL Paso.
Analysis:
Check whether the job DCMH81PC is still hung
> ps -ef | grep DCMH81
ramans 67084 95970 1 13:40:23 pts/27 0:00 grep DCMH81
oper1 96902 69488 0 04:01:55
- 0:34 DCMH81PC 10
Resolution:
Since it is hung, kill the job and restart it again
> opcom kill -9 96902
> nohup DCMH81PC 10 &
[1] 114484
2)
Summary: Schedule Issue
Notes: Description of the issue:Schedule Issue
Customer name:Miguel Mora
Phone number:915 8603822
Customer Location:VFC USA - El Paso (DC) - WR09
Issue user is reporting : The schedule 80 wave 01 is not on replenishment table
Resolution:
Take a backup of DOCS57SH table and delete them..Then restart DCMH81PC..(nohup
DCMH81PC 10 & )..Make sure that its
not running before restart.Else "msgsend DCMH86PC 10 "R:00:00".Then restart.
Issue: Kosan table are not rolling over
Check for the MH81 log..If it has failed with an error code of 1001,then do the
following (As per Mickey)
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Guys,
We filled up the KOSAN shipping tables (they will only hold about 40,000 records)
because they are doing so many prepack and fcp cartons. These cartons do not go on the
KOSAN so the docs57sh carton_proc_stat never gets updated to C. Because of this we
were loading records to KOSAN that were not needed. This is how I corrected the
problem:
Run /u/whittm/fullkosan.sql, below :
unload to /u/whittm/kosan.full
select count(*)
from docs57sh
where carton_proc_stat != 'C'
and carton_bar_code in (select carton_bar_code from docs11ch
where carton_stat in ('S', 'C', 'D'))
Then delete docs57sh records you just unloaded:
delete
from docs57sh
where carton_proc_stat != 'C'
and carton_bar_code in (select carton_bar_code from docs11ch
where carton_stat in ('S', 'C', 'D'))
Make sure DCMH81PC is not running, then:
msgsend DCMH86PC 10 "R:00:00"
Restart DCMH81PC
nohup DCMH81PC 10 &
"Unable to communicate with the FedEx FSMS server: A connection attempt failed
because the connected party did not properly respond after a period of time, or
established connection failed because connected host has failed to respond
10.1.217.71:2000"
unload to /home/sindhwp/INC0686190_docs23tk.unl
select *
from docs23tk
where prod = '87MWMAN' and invc_nbr in (select invoice_number from
docsb0oh where customer_po_number = '5892000')
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update docs23tk set
rtl_pr = 58.00,
spl_oper_code_1 = 'H'
where prod = '87MWMAN' and invc_nbr in (select invoice_number from
docsb0oh where customer_po_number = '5892000')
update docs23tk
set
spl_oper_code_1 = 'H' ,
suggest_rtl_price = 58
where lot_number = '87MWMAN' and invoice_number in (select invoice_number
from docsb0oh where customer_po_number = '5892000')
select * from docsb2cd
where lot_number = '87MWMAN' and invoice_number in (select invoice_number
from docsb0oh where customer_po_number = '5892000')
Dc to Dc transfer
Docs08jr is the job which sends the work order to receving DC. – Runs in sending DC
Docs09jr is job to load extracted data and send an ACK back to the sending DC. –
Runs in receiving DC.
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