METROBANK’S HOLIDAY CASHBACK CAMPAIGN 2023
PROMO MECHANICS
1. The promo is open to all Metrobank Peso Mastercard / Visa, Metrobank Vantage Mastercard / Visa, M
Free Mastercard, ON Virtual Mastercard, Titanium Mastercard, Platinum Mastercard, Dollar Mastercard,
World Mastercard, PSBank Credit Mastercard, NCCC Mastercard, Toyota Mastercard, Robinsons
Mastercard, Rewards Plus Visa, Femme Visa, Femme Signature Visa, Cashback Platinum Visa, and Travel
Platinum Visa cardholders in good credit standing only. The promo is not applicable to Corporate
Mastercard, Dealer Financing, Metrobank Debit and Prepaid Cards.
2. Promo and registration period is from December 1, 2023 to January 31, 2024 only. Redemption period is
from December 26, 2023 to March 31, 2024 only.
3. Cardholders who reach the minimum spend requirement and criteria as specified below shall be qualified
for the instant eGift Certificate (eGC) or GCash credits and a raffle entry.
 Instant eGift Certificates (eGCs) or GCash credits of up to P1,000
TRANSACTION TYPE
MIN. SINGLERECEIPT SPEND
REQUIREMENT
Straight (excluding
PayNow)
P3,000
INCENTIVE AND CAPPING


P100 eGC or GCash credits tokens per qualified
transaction
Capped at 10 tokens per customer only (or a total
of P1,000)
 Raffle: Chance to win P20,000 cashback (20 winners only)
TRANSACTION
TYPE
CRITERIA

Straight

Must meet the minimum single-receipt spend
requirement of P1,000
Splitting of transactions is not allowed. Cardholders
splitting transactions to earn more raffle entries may
be excluded in the raffle
Must meet the minimum spend requirement of
P1,000
Must not transfer to cardholder’s own accounts


No minimum spend required
Request must be availed within the promo period

Must meet the minimum spend requirement of
P6,000
Request must be availed within the promo period
If request gets cancelled or denied before raffle
draw, raffle entry will be considered as void
Must meet the minimum spend requirement of
P6,000
Request must be availed within the promo period


PayNow
Cash Advance
Cash2Go



Balance Transfer

RAFFLE ENTRIES
1 raffle entry per
qualified straight
transaction
1 raffle entry per
qualified PayNow
transaction
1 raffle entry per
qualified Cash Advance
transaction
1 raffle entry per
qualified Cash2Go
request
1 raffle entry per
qualified Balance
Transfer request


Balance Conversion 


Bills2Pay


If request gets cancelled or denied before raffle
draw, raffle entry will be considered as void
Must meet the minimum spend requirement of
P6,000
Request must be availed within the promo period
If request gets cancelled or denied before raffle
draw, raffle entry will be considered as void
New Biller enrollment must be approved within the
promo period
Raffle entry will be considered void if the cardholder
cancels the enrollment before the raffle draw.
Existing Bills2Pay before the start of the promo
period are not qualified
1 raffle entry per
qualified Balance
Conversion request
1 raffle entry for each
successfully enrolled
biller in Bills2Pay
4. To qualify for the promo, a principal cardholder must have his or her mobile number updated in
Metrobank’s database and is required to register for the promo. Should there be any changes in the
mobile number or contact details within the promo period or after successful registration, it is the
responsibility of the cardholder to update his or her contact information in Metrobank’s database by
calling the Metrobank Customer Service Hotline at (02) 88-700-700 and to request for manual registration
to the promo. The same applies for new cardholders that have activated their credit card for the first time
within the promo period.
5. The principal cardholder must register for the promo by visiting the registration page found in the
Metrobank website from December 1 to January 31, 2024 and entering his/her Metrobank-registered
mobile number. An SMS confirming successful registration will be sent to the cardholders’ mobile
number. Transaction/s made before successful registration will NOT qualify for the promo. The time of
the successful registration shall be based on the time the notification SMS was received by the principal
cardholder.
6. As a reminder, the registration page will only ask for the cardholder’s mobile number and the verification
code sent to your mobile number. Metrobank and Giftaway will never ask for the card number, expiry
date, CVV, OTP or other card details via links or web pages found in e-mail, SMS or phone calls.
7. Supplementary cardholders are automatically registered once the principal cardholder has successfully
registered for the promo. Transaction/s made by the supplementary cardholder/s will be included in the
principal cardholder’s transaction/s.
8. By completing the registration, the cardholder agrees that his/her personal data shall be shared to
Metrobank’s service provider, Giftaway, and shall be subject to confidentiality, data privacy and other
terms and conditions of Giftaway.
9. A visual transaction and incentive tracker (mbcpc.co/redeem) where all qualified and posted
transactions/s, instant eGC or GCash credit token codes, and raffle entries will be available to registered
cardholders starting December 26, 2023. Only the principal cardholder can access the tracker once set up
in the Giftaway portal. Prior transactions will be shown upon the tracker set-up date, while transactions
made subsequent to the tracker set-up date will be reflected within seven(7) banking days after the
qualified transaction has been made.
10. A principal cardholder is entitled to up to ten (10) instant eGCs or GCash credit token codes for the
duration of the promo period per unique Metrobank customer. Supplementary cardholder transaction/s
will be included in the incentive computation that the principal cardholder may be entitled to.
11. The computation of the required spend and eGC or GCash credits token codes entitlement will be based
on a customer level.
12. Token codes and raffle entries will be posted on the visual tracker within seven (7) banking days once a
qualified transaction has been made. Token codes and raffle entries earned prior to the set-up date of the
tracker shall be reflected once the tracker is live. Successfully registered principal cardholders will also
receive instructions to visit the Metrobank website to redeem their earned token codes. Redemption of
codes is until March 31, 2024 only.
13. All unredeemed codes will be forfeited after the expiration date indicated in the Giftaway website and
visual tracker. Metrobank will not accommodate any request of cardholders to extend the validity of the
token codes once the redemption period has passed.
14. Cardholders can redeem the Giftaway Universal eGCs or GCash credits tokens starting December 26, 2023
at Giftaway partners such as, but not limited to, The SM Store, Robinsons, Puregold, Shopee, Grab,
Lazada, and more. Applicable delivery and other processing service fees from the stores where the eGC/s
will be used are not included in the eGC and shall be shouldered by the cardholder.
15. A P15 transfer fee for e-wallet redemption shall apply on a per redemption basis. Transfer fees will be
shouldered and charged to the recipient.
16. Deadline for earning of raffle entries is on 11:59 p.m., January 31, 2024. The time stamp on Metrobank’s
platform will be the basis for the timing of the qualified transactions.
17. Raffle entries earned within the promo period will be electronically generated and will automatically be
included in the raffle draw. There is no cap for the amount of raffle entries a cardholder can earn.
18. The electronic raffle draw will take place on February 13, 2024 and will virtually be held in the presence of
representatives from DTI and Metrobank.
19. Qualified cardholders may only win once for the raffle.
20. Winners of the raffle draw will be officially informed via registered mail, e-mail and/or call-out by
Metrobank.
21. To claim the prize, the winner must present the following documents:
a. One (1) valid and unexpired Government ID; and
b. Qualified Metrobank credit card
22. A representative may claim the prize on behalf of the winner provided he/she presents the following:
c. One (1) valid and unexpired Government ID;
d. Winner’s valid and unexpired Government ID; and
e. Signed Authorization letter
23. Cashback raffle prize may be claimed within sixty (60) days from receipt of registered mail, electronic mail
or call-out, whichever comes earlier. Unclaimed prizes within this period shall be forfeited and will be
awarded to back-up winners.
24. The cashback earned under this promo will be reflected in the cardholder’s Statement of Account with the
transaction description: 2023 Q4 NUP
25. By participating in this raffle, all participants and winner(s) grant Metrobank exclusive permission to use
and disclose personal information including photographs and videos in connection with this promo for
marketing purposes and waive any claims to royalty, right, or remuneration for such use on TV, Radio,
Metrobank’s websites, or Metrobank’s social media pages.
26. Employees of Metrobank and Giftaway including relatives up to the second degree of consanguinity are
disqualified to join the raffle.
27. “Qualified Transactions” for the instant eGift certificate (eGCs) or GCash credits include all retail straight
transactions such as purchases at groceries, department stores, gasoline stations, restaurants, Internet,
and Mail Order/Telephone Order and foreign currency transactions, subject to the minimum spend
criteria set above. PayNow shall be excluded for the instant eGC or Gcash credits.
28. “Qualified Transactions” for the raffle include all retail straight transactions such as purchases at
groceries, department stores, gasoline stations, restaurants, Internet, and Mail Order/Telephone Order,
foreign currency transactions, as well as PayNow (except for money transfers to a cardholder’s own
account), Bills2Pay (new enrollments only), Cash Advance, Balance Transfer, Balance Conversion and
Cash2Go transactions, subject to the minimum spend and transaction criteria set above.
29. “Non-qualified Transactions” for the instant eGift certificates (eGcs) or GCash credits include all merchant
installment transactions, , mobile payments / mobile wallet transactions, online payment system and
transactions with merchant category code of 6540 (such as but not limited to Lazada Top Up, PayMaya
Add Money, Shopee Pay, GrabPay), 6010, 6011 and 6012 found in Metrobank’s database, as well as
PayNow, Bills2Pay, Cash Advance, Balance Transfer, Balance Conversion and Cash2Go transactions.
30. “Non-qualified Transactions” for the raffle include all merchant installment transactions, mobile payments
/ mobile wallet transactions, online payment system and transactions with merchant category code of
6540 (such as but not limited to Lazada Top Up, PayMaya Add Money, Shopee Pay, GrabPay), found in
Metrobank’s database, as well as existing Bills2Pay enrollments and amortizations of previous Balance
Transfer, Balance Conversion and Cash2Go transactions.
31. Standard terms and conditions set for PayNow, Bills2Pay, Cash2Go, Balance Transfer, Cash Advance and
Balance Conversion transactions shall apply whenever applicable.
32. The promo may not be availed in conjunction with other ongoing promos, unless otherwise stated.
33. All disputes will only be accepted until sixty (60) calendar days after the end of the promo period or not
later than March 31, 2024.
34. Metrobank will not accommodate cardholders’ request to be rewarded for transactions made without
registration due to lack of awareness for the promo.
35. A cardholder will be disqualified from the promo if his or her Metrobank credit card becomes delinquent,
suspended, cancelled or terminated before the release of the eGC or GCash credits token codes. Any
question or dispute related to cardholder’s availment of any promo shall not be a valid reason for nonpayment by the cardholder of his/her credit card bill or outstanding balance. Metrobank will not be liable
for any accrued charges to cardholder’s account.
36. Metrobank reserves the right to disqualify a previously approved transaction that was cancelled or
charged back within the promo period. Should the cardholder receive the incentive, but was later on
deemed unqualified for not meeting the requirements of the promo due to disputes arising from, but not
limited to, erroneous, invalid, fraudulent or unauthorized transactions, the cost of the incentive shall be
charged by Metrobank to the cardholder’s credit card account.
37. All questions regarding the cardholder’s eligibility for this promo shall be resolved by Metrobank, with the
concurrence of DTI.
38. All terms and conditions relating to the use of regi stration, redemption portal, Universal Giftaway eGCs
indicated in the Giftaway platform shall apply.
39. The use of the Metrobank credit card in connection with this promo is subject to the terms and conditions
governing the issuance and use of Metrobank credit cards.
40. By joining or availing of this promo, the cardholder confirms that he/she has read, understood and agreed
to the promo mechanics and its terms and conditions.
41. For inquiries and other concerns, contact the Metrobank Customer Service Hotline at (02) 88-700-700 or
email customerservice@metrobankcard.com.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (BSP). Cardholders may likewise refer their concerns to
the Bangko Sentral ng Pilipinas (BSP) at 8811-1277 or send an email to consumeraffairs@bsp.gov.ph.
Per DTI Fair Trade Permit No. FTEB- 181276 Series of 2023
CCPD23-431