Communication skills Writing for Business Letters are still used, particularly by law firms and businesses, for official (public) notifications, sometimes advertising. This is because of three main advantages: No special device needed - almost everybody has a residence or other place at which he or she can receive mail. A mailbox is all that the intended recipient needs, unlike e-mail or phone calls, where the intended recipient needs access to a computer and an e-mail account or a telephone respectively. “Catch-all” advertising - unlike e-mails, where the recipient needs an individual e-mail address to receive messages, mailing shots can widely cover many or all addresses in a given locality. Physical record - important messages that need to be retained (e.g. invoices; government notification such as tax or immigration) can be kept relatively easily and securely. 3.5.3. a. Answer the following questions. 1. Why do you think letters are still in use despite total digitalization? 2. Which of the letter writing advantages seem more important in your opinion? b. Recount the situations in which you dealt with business letters. Letter-writing: Envelope 3.5.4. Familiarize yourselves with the following information and do the tasks below. You may prefer to send invoices in manila envelopes1, for example, or mailshots2 in window-envelopes3 so that addressees can be easily checked by the mail room. There used to be a certain etiquette attached to the use of white or manila/brown envelopes, but this has largely disappeared. Generally: Letters to businesses or job applications may be better received in quality white envelopes. Letters of condolence or expressing bad news should be sent in plain white envelopes. Decorated envelopes should be used only for friendly, personal correspondence. How to address an envelope? Special Delivery Mrs. J. Frost 84 New Lane KINGSTON Middlesex TW9 6AE Sender’s address ………………… ………………… Receiver’s address ………………….. Конверт из желто-коричневой оберточной (манильской или крафтовой) бумаги. Рассылка рекламных материалов. 3 Конверт с прямоугольником из прозрачной бумаги (через который виден напечатанный на письме). 1 2 адрес, ………………….. Mind the following. Always type or write neatly. Do not use block letters other than for the post town and postcode. Always use a courtesy title — Mr, Messrs, Mrs, Ms, Miss, or other appropriate title, such as Dr, Sir, etc. Start writing the name and address about halfway down and one-third of the way across, leaving sufficient room for postage stamps. Clearly mark any classification (“Personal”, “Confidential”) or despatch instruction (“Airmail”, “Special Delivery”) in the top left corner. Letter-writing: Letter Layout Business letters should be typed and printed out on standard white paper. The form of opening greeting (or salutation) should be: Letter to: Start with: Someone, whose name you don’t know, or whom you are addressing in their professional capacity “Dear Sir”, “Dear Madam” or “Dear Sir or Madam” An entire company or department “Dear Sirs” or “Dear Mesdames” if all the staff are female, otherwise “Dear Sirs” A named individual whom you do not know personally “Dear Mr Jones” (or Mrs, Miss, or Ms), or “Dear Janet Smith” A colleague, relative or friend “Dear Arthur” or “Dearest Angela” 3.5.5. Familiarize yourselves with the following letter. a. Find out the following: - who and what the addressor is; - who and what the addressee is; - the reason why the letter has been written. b. Write the follow-up letter, in which: - thank the addressor for the generous offer; - find out if the price for the item can be further reduced (e.g. up to 10%), provided you buy in quantity; express your hope to continue mutually advantageous relations. Exhibit 1 Business name, or Sender’s address or Printed letter heading Great West Road London W25 Telephone 01567-1112 Telex 80153 Telegrams Harp LONDON Reference code Your ref; Our ref: LW/MG Date 18th October, 20… Recipient’s name A. Mahawi Recipient’s address The commercial attaché, British Embassy, Avenue Liberty, Djemsa, ABRACA. Opening greeting Dear Sir, Subject heading Special offer Main body of the letter Find enclosed a copy of our latest catalogue and pricelist. May I draw your attention to our new range of products illustrated on page 21. We are offering a special discount of 5 per cent on all orders received before 1 March. Please use the special order forms at the back of the catalogue and deduct 5 per cent from the prices on our list. We hope that you will be pleased with the catalogue and look forward to receiving your order. Complementary close Yours faithfully, Signature and sender’s name John Martin John Martin, Directors: Ambrose Harper (Chairman) Hector Grant (Managing Director) William Buckhurst, FCA (Secretary) Margaret Wiles HARPER & GRANT LTD Sender’s position / department name Sales Manager Enclosures line Encl: 1 Presenting information c. Write a letter to your teacher informing him/her that you have studied Unit 3 carefully and made the summary of the contents. Put it into a suitable envelope and address it. Render the text below to enclose it as your summary. Исходя из материалов Раздела 3, основные нужды людей очень просты: крыша над головой, еда, одежда. Но наши индивидуальные дополнительные потребности достаточно сложны. Согласно нашим основным нуждам и индивидуальным потребностям нам необходимы различные виды товаров, которые удовлетворяют наши потребности по-разному. Экономисты определяют способность товара удовлетворять желания как его полезность. Также экономисты считают, что потребителем и полезность определяет “взаимосвязь между товаром”. В основном покупатель не может изменить цены на товары, которые он хочет купить. Эти цены установлены заранее, что делает невозможным попытки торговаться по их поводу. Планируя свои расходы, мы должны принимать эти цены как данность. Быть мудрым покупателем и принимать разумные решения о покупке продуктов никогда не бывает легким делом. Разнообразие сортов, размеров, цен, рекламных уловок оказывает на нас влияние, когда мы ходим в магазин и выступаем в роли покупателя. Итак, вывод: 1. Для того чтобы покупка товаров была для нас как для покупателей успешной сделкой, нужно овладеть экономикой, и эти умения будут служить нам всю жизнь. 2. Многие факторы влияют на наши решения по поводу покупок. 3. Опытные покупатели должны собрать всю информацию о товаре, сравнить и оценить эти данные, а также учесть, что чем выше качество, тем выше цена. 3.6. DIALOGUE 3.6.1. A. Complete the text by using the following word combinations from the box in the appropriate form. Fill in the grid below. (a) to determine the number of sales, (b) to concern, (c) to emphasize low prices, (d) odd-even pricing, (e) to encourage sales, (f) to increase the demand for, (g) stock, (h) to advertise, (i) de-emphasis, (j) to introduce new items of goods, (k) to charge the appropriate price, (l) “loss leader” pricing, (m) to produce a favourable psychological effect, (n) value-based pricing, (o) price emphasis Brendon (B.) made a tradeoff between college education and immediate economic well-being in favour of the latter and started the business of his own, but he still needs advice from his friend Mary (M.) who decided that further education is worth money and effort. They are discussing a new line of products in Brendon’s shop. B.: You know, the shop has been selling well since I started, but I reckon that consumers may stop buying things if I don’t …(1)… ________. M.: Cor! Hasn’t your new line of merchandise …(2)… ______ goods in your shop? B.: That’s what I wanted to talk to you about. I wonder if this time we …(3)… ________. Previous time the demand for the new …(4)… ________ of merchandise dropped very quickly. Can you give some ideas how to charge prices? M.: If I remember correctly, there are two types of pricing policies: …(5)… ________ and price …(6)… ________. B.: Can you explain the difference? M.: From what I know the price emphasis policy …(7)… ________. This …(8)… _______ . But it has a weak point, I mean that low prices don’t give extra services. B.: True enough. With a really low price the customer will have no credit, home delivery, repair, installation and other services. M.: That’s what I mean. But many people are interested only in the low price and not in the extra services. B.: That’s one way of looking at it, but I have to think thoroughly about it, because the price …(9)… ________. M.: You have my full support! A good example of price emphasis is …(10)… ________ . It means that you choose one item and sell it at a very low price. The customers who buy this “loss leader” can decide to buy a few other things they need. B.: It sounds interesting. What other things can you tell me about pricing policy? M.: There is also …(11)… ________. For example, you sell cameras for $79.95 instead of $80.00. Though it is in fact about the same, the low price can …(12)… ________. B.: What are the other ways to attract the customers? M.: You must start with especially low prices to compete with well-known goods. Mind that it’s important …(13)… ________ this. Please, do consider my words carefully. You should use newspaper ads, maybe do a big window and floor display. B.: It makes sense. But I wonder if I can raise the price when my customers get accustomed to a new brand. M.: Yes. They will continue to buy it. B.: I see. And what about the price de-emphasis? M.: It …(14)… ________ high quality expensive items. You don’t call attention to the price at all. It is often called value-based pricing, used by businesses to charge products and services at a rate they believe consumers are willing to pay. As opposed to calculating production costs and applying a standard markup, businesses instead determine the perceived value to the customer and charge accordingly. Artwork, cars, amusement parks, and even social media influencers use …(15)… to sell their products and services. B.: I take your point. I’m so grateful to you for your professional hints. Don’t forget you have a discount on any shopping you do in my shop. 1 2 3 4 5 6 7 8 9 10 B. Sum up different types of pricing policies: a. “loss-leader” pricing b. “odd-even” pricing c. price emphasis 11 12 13 14 15 d. price de-emphasis C. Search the Internet and make a presentation to explain the valuebased pricing model, outline its pros and cons, and highlight the ways to incorporate this pricing strategy in the business. D. Consider the letter below. The letter is a mailing shot that was sent to all the rooms in the hotel. Split into several groups and define the type of advertising it belongs to; comment upon the pricing policy which the management of Corinthia Palace Hotel 4 adhere to; make use of the italicised helpful phrases from the dialogue. Exhibit 2 CORINTHIA PALACE HOTEL ***** Dear Guest, Special offer On Wednesday, 2nd February, we are pleased to give you the opportunity of tasting Fine Asian Cuisine at our Rickshaw Restaurant5 when we will be offering you a menu, normally priced at €35, at no supplementary charge to guests booked on Half Board Basis. Guests on Bed and Breakfast may opt for the same Set-Menu or the a la Carte Menu. May we also take the opportunity to remind you that every evening in the Caprice Lounge Bar6, we hold a “Happy Hour” between 18.00 and 19.00, during which all drinks, excluding Champagne 7, are available at 30% discount. 4 a five-star hotel, situated in a centuries-old restored villa, officially verified by Forbes Travel Guide, is situated in the most prestigious area, next to the Primeminister’s residence 5 one of the most prestigeous restaurants in Malta, usually fully booked in advance Friday to Sunday by Maltese elita 6 The bar is situated in front of Rickshaw Restaurant which opens at 19.00 7 Genuine champagne, being synonymous with luxury and aristocracy , is imported and never discounted in Malta We wish you an enjoyable experience, The Management 3.7 READING FOR CROSS-CULTURAL ASSOCIATIONS Read the excerpt below about shops, shopping and pricing policies in different cultures. Make use of the information in the role-play. It’s very important to know where, how, and why people shop the way they do. A special science teaches how to lure shoppers into the highmargin8 areas of the shop, whose layouts, colour schemes, and background music will most effectively hypnotize the ordinary browser 9 into a helpless purchaser. Most of us do our food shopping in the supermarket. Americans and many people throughout the world take supermarkets for granted. Supermarkets are so much more than a convenient way to shop. Certain products (typically staple10 foods such as bread, milk and sugar) are occasionally sold as loss leaders. To maintain a profit, supermarkets attempt to make up for the lower margins by a higher overall volume of sales, and with the sale of higher-margin items. Customers usually pay for the merchandise at the check-out. At present, many supermarket chains are attempting to further reduce labor costs by shifting to self-service check-out machines, where a single employee can oversee a group of four or five machines at once, assisting multiple customers at a time. Most supermarkets are similar in design and layout due to trends in marketing. Fresh produce tends to be located near the entrance of the store. Milk, bread, and other essential staple items are usually situated toward the rear of the store and in other out-of-the-way places, purposely done to maximize the customer’s time spent in the store, strolling past other items and capitalizing on11 impulse buying. Supermarkets, in general, tend to narrow the choices of fruits and vegetables by stocking only varieties with long storage lives. In the United States, major-brand supermarkets often demand slotting fees12 from suppliers in exchange for premium shelf space and/or better 8 9 10 11 12 Прибыль, разница между покупной и продажной ценой; маржа Посетитель, разглядывающий товары, перелистывающий книги. Главный продукт или один из главных продуктов, производимых в данном районе. Наживаться, наживать капитал. Плата за торговое место. positioning (such as at eye-level, on the checkout aisle or at a shelf’s “end cap”). This extra supplier cost (up to $30,000 per brand for a chain for each individual SKU13) may be reflected in the cost of the products offered. Some critics have questioned the ethical and legal propriety of fee payments and their effect on smaller suppliers. In Britain supermarkets have been accused of squeezing prices to farmers, forcing small shops out of business, and often favouring imports over British produce. In New Zealand, supermarkets have been accused of buying fresh produce from growers at low prices and selling with ridiculously high mark-ups, sometimes as high as 500%. When you shop in a Dutch supermarket, the cashier may routinely ask you, ‘Do you have a bonus card? Do you save air miles, stamps? Do you participate in our saving scheme?’ Trying to bind increasingly opportunistic and less loyal younger customers to their brand with discounts, air miles and saving funds is a popular ploy of supermarkets, department stores and petrol stations these days. Other retailers have customer cards entitling the holder to reductions and special shopping evenings. a. List advantages and disadvantages of shopping in supermarkets. b. Analyze marketing techniques used in shopping. c. List the ways shops lure an ordinary browser into a helpless purchaser. d. Account for ethical and legal propriety of fee payments. e. Dwell upon high margin and low margin areas in the shops. f. Draw the parallel between the information above and the situation in Russia. g. Comment upon the heading “Creaming14 or Skimming”15? h. Search the Web for the term BTI (Best Traded Item) and report on it. i. Expand on the most popular gimmicks that supermarkets use: 1. Deep, spacious baskets and trolleys 2. Loyalty cards stock-keeping unit — единица учета «Производство сливок», ценовая стратегия, при которой компания, у которой есть новый или уникальный продукт, продает его с премией, ожидая, что в будущем ее вынудят снизить цены, когда конкурирующие компании смогут предложить альтернативный продукт. Но, когда, это произойдет, фирма уже "взорвет" рынок. При производстве сливок товары продаются по более высоким ценам, что приводит к снижению продаж ради получения высокой и быстрой прибыли. 15 «Снятие сливок», стратегия высоких цен (установление высокой цены на новый продукт с целью получить большую прибыль на начальном этапе, пока конкуренция недостаточно высока, а затем постепенное снижение цены) 13 14 3. In-store jingles 4. Necessities are way down, or hidden 5. Things always cost .99 6. Buy two and get three 7. Bestsellers 8. Shuffle the cards 9. At eye level 3.8 ROLE-PLAY Consumer skills COMPARING PRICES Situation Of course, it goes without saying that major retail chains have really honed and polished their skills in improving the customer experience, and here we reveal some of the tricks of the trade. There’s nothing wrong with being tempted into buying a little more, but being aware is a way of choosing between resisting or yielding. Supermarket trolleys are getting bigger over the years. Learning to make informed decisions about buying food will result in economic skills that last a lifetime. You consider the options available when buying food. What you must decide: Learn to make informed buying decisions resulting in the best deal for you as a consumer. Single out the steps in decision-making. Cast Student A Student B Student C Student D Student E Student F Student G Role-play Act out a brain-storming discussion of the way for an educated customer to make wise shopping decisions and to be aware of advertising and marketing gimmicks with Students A, B, C, D, E, F, G taking part. Student A To understand how buying decisions are made you were asked at your seminar in economics to make a shopping list of 10 basic food items, then go to several shops and find out the range of unit cost for each item. You consult your mother (or any other relative, or any experienced friend, etc.). You think that to begin with you should consider the first step “What kind?” The variety of bread available in the super-market is confusing — French, rye, white, fancy or plain. Brands A, B, C, X, Y, Z! The next step under discussion should be “How much?”. After deciding what kind of bread to buy, consumers generally consider the price. Point out that another consideration figuring into what we buy is the quality of the product. Suggest that the next step can be: “How good?”. Sometimes evaluating the quality of a product can be difficult for the customer. For instance, most food products list natural as well as artificial ingredients. Some provide nutritional information. Make use of the helpful phrases: You will agree that ... . I’d like to raise the subject of ... . I would find it difficult to accept it. At the same time ... . Please do consider my words very carefully. That’s what I wanted to talk to you about. Student B You help your partner make a shopping list of basic food items. Being a wise consumer is never easy. A wide variety of prices, brands, sizes, and advertising gimmicks influence you when you enter a store. Consider the options available, when buying a loaf of bread. First you have to decide what kind of bread you need. The occasion or purpose can determine the kind of bread you will buy. If you know that your grandmother, who loves rye bread, is coming to visit you, you might want to get some for her. Eventually there are many things that influence what you buy. You attract your partner’s attention to the point that some stores indicate the unit price for the items on the shelves. Ask your partner to take into consideration that although quality or kind of bread contributes to the price, generally the larger the quantity, the less per unit cost. Buying in quantity can often help us spend less. Make use of the helpful phrases: That’s one way of looking at it, but …. Not exactly what I had in mind, but …. Could I come in here? I am in favour of it. In all senses of the word, stay cool. Could I just correct one small detail? Student C Focus your interlocutor’s attention on a very important factor influencing buyer’s decision — advertising. Brands A, B, C have been around for a long time and you trust their names. Brand X, however, has just sponsored a sport event on local television, so you may be more aware of that product. Brand Z is a newcomer, maybe you want to try it. Assure your partner that advertising also influences what you think about various products. Also, the consumer’s decision is a matter of personal taste. However, you are quite sure that the higher the quality, the higher the price. You reckon that in the end, the decision what to buy and at what price and quality level is a personal one. Make use of the helpful phrases: I’m sorry I don’t know much about it, but ... . I’m inclined to think that ... . I’m not sure you are right about it. You have my full support. May I add something to that? Student D Still you assume that you are a smart consumer and know how to use advertising for your purposes. You keep in mind that ads are usually onesided and emphasize only the good qualities of a product. Explain how ads try to attract consumers by appealing to their emotions. For instance, diet bread ad shows thin people playing at the beach. Give other examples. From what you know many factors influence buying decisions, and choices are not simple for consumers. It’s absolutely true that smart buyers must obtain product information and then compare and evaluate that information. Music deeply also affects people’s mood and there are so many ways to use its influence. Cheerful music which we sing along to conditions us to buy because of our good mood and attitude; but even a slower song can make us buy more, getting our pace to about 90 steps per minute. Music with fewer than 90 beats per minute makes us slow down unconsciously, and makes us linger in the aisles16. Make use of the helpful phrases: My personal opinion is ... . I cannot approve of it. No, it bears no relation to ... . I am all for it. I am giving it my backing. May I take a point? Don’t let them draw the wool over your eyes17. Student E You mention another fact. It may seem normal for your interlocutors, but the mere fact of providing customers with shopping carts and baskets is one crucial way of making them feel comfortable. You are impressed by the fact that 75 per cent of those who hold a basket for shopping always buys something, compared to just 34 percent of those not holding it. In some countries at the entrance to the supermarket you’ll find a smiling employee holding out baskets for customers. These plastic containers with added wheels are as deep as a wishing well: in 20 years the capacity of the US shopping trolley has doubled. 16 17 Make use of the helpful phrases: Let me draw your attention to another fact. I see. It may seem incredible, but … . I am impressed, I really am. It’s a well-known fact that … . Anyway, … . задерживаться в проходах Не позволяйте втирать вам очки (вводить в заблуждение). Student F Do your shopping with us and get discounts and prizes. What do supermarkets get from this strategy? First, they can do sophisticated market research. Protocol studies are under way that can match our purchasing behavior in a store to ads on Facebook, and once we receive a loyalty card we tend to prefer the store that sent it. Finally, it seems that 42 per cent of us, spend more money when we become a card owners, perhaps because it makes us think that the more we buy, the bigger the discounts and that therefore we’re spending less. It should be noted that discounts are generally made on products that we wouldn’t normally purchase anyway. Supermarket music encourages us to buy more. Make use of the helpful phrases: It’s evident that … . If you permit me … . What I am saying is this: ... I am certain of one thing, … . And another thing, … . It may seem funny to you, but … . Student G You found out that every chain has its own well-coded areas, whether it’s the entrance area, the bakery or the frozen foods section. But the general rule that emerges is that all the necessities such as flour, sugar, salt and especially UHT milk18 sit on shelves that are concealed and distant from both the entrance and the exit, prolonging wandering among lanes, which increase the likelihood of buying things that weren’t wanted originally. You were surprised to learn that the way things are priced is also a technique to encourage buying. Items that cost 5.00 will be sold for 4.99 and the reason for it is that so they’re easily remembered. You admit that the most convenient way for most buyers is to remember just the first digit. So, we appear to spend less. You found out that this classic offer has been proven to increase sales by more than 150 per cent. In spite of saving 30 per cent, operations like this lead us to consume far more than usual. Whilst bestsellers are discounted, other items are made more expensive. 18 ultra heat treated (a process used to extend the shelf life of milk) Make use of the helpful phrases: May I interrupt? I must admit that … . I was surprised to find that … . That’s one way of looking at it. But ... . It’s really common knowledge that ... . Student H You noticed that staple products, canned goods, butter and milk attract people into supermarkets but almost everyone knows how much they cost on average by heart. To beat the competition and spread the idea of a convenient price point, best sellers at discounted prices are spread throughout the store. You are sure that supermarkets then compensate these by raising prices on other products. When you go shopping there’s always a dozen products you buy routinely. You assume that it explains why managers occasionally mix up goods between aisles and shelves. This means that when we go there to get the usual package of something , in its place we find another item that is twice as expensive and we think, “OK, let’s try it”. What is more, more expensive items are placed at eye level. Below them you will almost always discover cheaper alternatives. So, you urge your friends to be vigilant. Make use of the helpful phrases: I take your point … . Above all, … . Let me just say … . Frankly speaking … . It leaped to my eye that … . You are free to disagree with me but … . This is the way I see it.. Making a Decision In coming to a decision, consider the following points: How to make informed buying decisions. Different advertising gimmicks. Factors that influence buying decisions. What other factors should be discussed? Your decision: 3.9 GRAMMAR BACK UP PRACTICE WITH VERBS (II) LEAD-IN Task 1 a. Familiarize yourself with the text. b. Rephrase the word combinations in bold type, supplying them with the appropriate determiners from the box. You may use some of them more than once or not at all. unfortunately already just now yet reluctantly at last also just recently lately always usually An Emergency in the Sales Office John Martin, the Sales Manager, is due back from his business trip today and there is a pile of work on his desk. Unfortunately, there is also an unpleasant surprise waiting for him. His very efficient secretary, Sally Langley, has telephoned to say that she is ill and cannot come into the office today. By the time the Sales Manager arrives, Elizabeth Corby, the Managing Director Mr. Grant’s secretary, has coped with the emergency by going to see the Chief Clerk in the General Office and asking him if he will lend Mr. Martin one of his assistants while Sally is away. The Chief Clerk, Mr. Baker, has agreed to lend Fenella, who is inexperienced but willing. Elizabeth has told her where to find the stationery, given her a few helpful hints and then left her to her fate. Mr. Martin has a much bigger emergency to cope with as soon as he arrives. Thirty desks have failed to arrive in Holland, and the agent there, Mr. Van Eyck, rings Mr. Martin in a panic because he is responsible for seeing that they are delivered by a certain date to the Dutch customers. The firm use forwarding agents to clear the goods through customs, transport them and deliver them. But something has gone wrong somewhere along the line. Apart from this, and many other jobs which need his attention. John has got to report to Mr. Grant on his business trip. They haven’t discussed the chances of opening up a new market there, who they will use as an agent and how the money to pay for the goods will be transferred to Britain. Mr. Grant is likely to decide he wants an irrevocable letter of credit. A letter of credit is sent by a bank to an exporter informing him that payment for goods is at the bank. When the exporter proves that the goods have left the country (by showing a copy of a bill of lading with the signature of the captain, or person responsible, proving that the goods have been loaded on to the ship) the money is then paid to the exporter. The buyer tells his own bank to send a letter of credit to the exporter’s bank in London. It is therefore a promise to pay as soon as the exporter has shown proof that he has sent the goods. At the end of the day John has cleared up some of his work, but poor Fenella is nearly at her wits’ end. Task 2 c. Consult the Grammar notes below. d. Translate the text into Russian. PRACTICE WITH THE PRESENT PERFECT Look up a Grammar book and find answers to the following questions: 1. What kind of action does the Present Perfect form denote? The Present perfect form denotes an action completed before the present moment and connected with it. It is formed by means of the auxiliary verb to have in the Present tense and Participle II of the notional verb. I’ve already answered four telephone calls. It’s the third time that they have raised the rent. The production of furniture has fallen sharply this year. (It is still this year.) Exercise 3.9.1. a. Complete the sentences using the Present Perfect of the verbs in brackets. b. Give a short summary of what each of the speakers has said. Supplier (S.): All right, gentlemen. Shall we start? You ... (study) our offer, ... (have) you? Customer (C.): Yes, we ... carefully (examine) it. In principle we ... (find) the terms and conditions quite acceptable. S.: Good. If you agree to our proposal it won’t take us long to finalise the matter. C.: We hope not, but we’d like to clarify some points. The major point is the equipment cost. We rate your models’ quality and reliability highly but you ... (quote) a very high price, I’m afraid. Our firm would find it difficult to accept it. S.: I’m not sure you are right about it. $50 per unit is quite a reasonable price. You see, the total cost may seem a bit high, but it is fully justified. As you know we ... (improve) the model lately. The alterations we ... just (make) cover the resources, power cost, the amount and the quality of the product. C.: It sounds convincing. As I ... (hear) for a few months already the consumer’s desire for your production tends to increase, but, probably, this is no reason for raising the cost so much. As to our firm, with each successive purchase the financial sacrifice becomes greater than the satisfaction of getting your equipment. We are inclined to bargain over prices. S.: Yes, that is one way of looking at it, but I’d like to point out that there is a current annual rise in world prices for this particular type of equipment and materials. And we can hardly ignore it. C.: Well, I think we’ll have to look into the matter again. Our Consultant Company ... (present) to us their competitors’ materials this week. They are the latest. I hope our experts ... already (compare) the technological characteristics. S.: Well, I ... (think over) your reasons. My opinion is that we can make the only concession for you, as we ... (be) good partners for a long time. As I see it we’ll be able to give you a 2% discount off the value of the contract. C.: All right. But I think we need a couple of days to discuss what you ... just (say) and to give our final reply. S.: Fine. We are ready to resume the talks at your convenience. 2. Do we use any particular words to modify the Present Perfect? For the Present Perfect the following words are used quite often: already before by now ever for just lately never not … yet of late recently seldom since so far still up to now yet John came in with the air of someone who has just finished the task. Mr. Worthing, I suppose, has not returned from town yet. It’s nearly 10 o’clock. Has Andrew got the necessary data yet? — Could you make a shopping list for me? — I have already made it. I have written six letters this morning. (It is still this morning.) Exercise 3.9.2. Write “R” (right) if the tense is used correctly, and “W” (wrong) if it is not. 1. The production of chemical equipment has fallen sharply 2 years ago. 2. 3. 4. 5. 6. 7. 8. There was no demand for it. We have never planned our expenditure before. Tom has been hearing for three days already that the government is inclined to control the prices for major consumer goods and services. This black evening dress was sold at $100 for a long time, but today the sellers have changed the price. The utility of meat has changed for my friend greatly, since he made a decision to become a vegetarian. Today I stopped buying tomatoes at the current price as my financial sacrifice is greater than the satisfaction of eating them. Did you ever see our assembly shop? You can see the finished products here. Look, here is the latest model of pumps. We modified it lately. Have you seen the latest ads of diet bread yet? It’s very attractive and emotional. Exercise 3.9.3. a. Fill in the blanks. Choose from the following: for, since, yet, ever, never. 1. The prices for goods have changed a lot … you provided us with your quotations. 2. Mr. Cooper, I have known you now … something like four years. 3. He has been here … a long time. 4. Is the Sales Manager here? No, he hasn’t arrived … . 5. The suppliers haven’t changed their prices … May. 6. She has worked in London … six months. (= She still works there now.) 7. What’s the best marketing strategy you have … seen? 8. He has … rated meat highly. 9. Have we … rated this firm as sound? b. Render the following into English: 1. В этом месяце статистика показала, что потребительский спрос на нашу продукцию имеет тенденцию к уменьшению. Но, насколько нам известно, наши эксперты еще не изучили это явление детально. 2. Ведущие фирмы уже прекратили производство товаров, требуемых в военный период, так как их предельная полезность в последнее время изменилась. 3. В этом году мы купили квартиру по текущей цене. Это была финансовая жертва, но покупка была успешной. В последнее время цены на квартиры колебались от высоких до очень высоких. Они никогда не имели тенденции к понижению. Exercise 3.9.4. a. Translate the following sentences into Russian. Comment upon the use of the Present Perfect or the Past Simple. 1. I have lived in York for ten years.(= I still live in York now). 2. He has rated meat very highly for several years. (= He rates it highly now.) 3. She has bought vegetables at the current price for a long time. 4. I paid by cash for 5 years. (= I do not pay by cash now.) 5. He rated meat very highly for several years but now he does not eat it at all. 6. She bought vegetables at the current price but at the moment she can’t afford it. b. Render the following into English: 1. Вмешивалось ли когда-либо правительство в политику рыночных цен посредством ценового контроля и карточек для того, чтобы быть уверенным, что цены на важнейшие потребительские товары не поднимутся слишком высоко? 2. С тех пор как этот товар стал свободно доступен, спрос на него резко упал. Его полезность изменилась. А я никогда прежде не задумывался, что полезность товара напрямую связана с тем его количеством, которое имеется в наличии для нужд потребителя. 3. — В последнее время появилось много разнообразных косметических товаров. Ты когда-либо пыталась оценить качество этой продукции, сравнивая цены? — Да, конечно. Но, кроме того, я никогда не покупала товар, не изучив информации, данной фирмой-производителем и специалистами в этой области. 4. — Алиса, ты уже составила список основных продуктов питания, которые нам необходимы на неделю? — Нет еще. Я обдумываю его уже 30 минут, но еще не приняла окончательного решения. Я только что слышала рекламу нового сливочного масла и хочу его попробовать. — Я никогда не верила рекламе. Но эта звучит убедительно. Давай рискнем! 5. Ты видел чек из супермаркета? Я не вижу записи о яблоках на сумму три доллара. PRACTICE WITH THE PRESENT PERFECT CONTINUOUS Look up a Grammar book and find answers to the following questions: 1. What action does the Present Perfect Continuous denote? What words, if any, are used to identify the Present Perfect Continuous? I have been working all day. You are not well today. You look distressed. You have been weeping. I have been buying pictures since then. I suppose you have been telling lies again. I have been looking out for your white dress for the last ten minutes. For the Present Perfect the following words are used quite often: for two days for several hours all day since for a while for a long time all week recently for (five) years the whole night all this time lately Exercise 3.9.5. Choose the correct form. 1. — Can I have a look at your intake for the month? — Certainly. You can keep it if you like. I have been reading / have read it. 2. They have been paying / have paid through a London branch this month, but we haven’t received the payment yet. 3. I’m very sorry, but 30 desks have failed / have been failing to arrive in Holland. 4. Eve has been saving / has saved nearly two thousand pounds so far this year. 5. What’s the matter? Has something been going / has something gone wrong along the line? 6. I have always been paying / have always paid by sight draft19. I’m against irrevocable letter of credit20. Why do you insist on it? 7. John has been ringing / has rung you up for 2 hours. He is on the line. 8. Something has happened / has been happening to our forwarding agent21 in Rotterdam. I can’t locate him. 9. Sally Langley has telephoned / has been telephoning to say that she is ill and cannot come to the office. 10. John has tried / has been trying to find the file under Bills of Lading concerning consigned motor vessel “Kelpie”, date of clearance London Docks, 12th September for 2 hours. 2. Is it possible to use the Present Perfect Continuous with the verbs not admitting of the continuous form? With the verbs not admitting of the continuous form the Present Perfect is the only tense possible. “She’s dead — has been dead for hours”, said the doctor. I’ve heard for a long time already that there is an excess of bicycles on the home market but our experts keep silence. 3. Which tense is used with non-terminative verbs? With certain non-terminative verbs, such as to live, to work, to study, to teach, to travel, etc., both the Present Perfect and the Present Perfect Continuous are used. We have worked at the problem for several months. (The fact is emphasized). We have been working and working at the problem for months and I don’t think we are likely to solve it. (The process is emphasized). 19 Вексель на предъявителя Безотзывный аккредитив 21 Агент-экспедитор 20 4. Should the Present Perfect or the Present Perfect Continuous be used? a. The Present Perfect denotes a completed action while with the Present Perfect Continuous there is an implication of incompleteness. He has made some payments. Now he has to save. John is out of money. He has been making some payments. b. We use the Present Perfect Continuous to talk about how long something has been in progress. We have been planning our expenditure since 12 o’clock. How long have you been typing letters? We use the Present Perfect to talk about what has been achieved in a period of time. I’ve typed four letters so far this morning. We have planned the greater part of our expenditure since 12 o’clock. c. We use the Present Perfect Continuous for situations which are more temporary (continuing for a short period). He has been living there for just a few weeks. We have been buying milk at the current price for just two days. We use the Present Perfect for situations which are more permanent (continuing for a longer time). You have worked hard all your life. Exercise 3.9.6. Complete the sentences using the appropriate tense of the verbs in brackets. 1. 2. 3. 4. 5. I’m sorry, I’m late. ... (you / wait) long? We ... (plan) our expenditures since early morning but we are still in the process. Our specialists ... (study) the relative demand for office furniture for 3 months and now they can demonstrate the results of their survey. They ... (advertize) the new type of shampoo everywhere for a month. – How long ... you (look for) the shipping documents? – I ... (try) to find them since morning, but I think it’ll take me the whole day. You ... (clear up) some of Sally’s work ? It has been a hectic day. Mr. Best, the Sales Clerk, ... (record) the sales for the month since January 3. 8. I ... (wait) for half an hour, but in vain. Let’s go to another counter. 9. The National Bank ... (rate) this agent as sound since they got a more detailed report on his performance. 10. These agents ... (make) the long – term assessment for a week. Do you think we should hire some more specialists? 6. 7. PRACTICE WITH THE PAST PERFECT Ask yourself these questions when checking the Past Perfect Tense. 1. What kind of action does the Past Perfect denote? The Past Perfect denotes an action completed before a certain moment in the past. Sometimes the Past Perfect does not denote priority but only the completion of the action. After she had cried out, she felt easier. Fortunately, the hold-up had been investigated before we started. By that time he had given the exact date of clearance. 2. Are any words used to underline the meaning of the Past Perfect? They had no sooner sent a letter of credit to an exporter than the goods were loaded on to the ship. Nell had scarcely set a note with the memo when the manager asked her to bring it. For the sake of emphasis the word order may be inverted. No sooner had she set a note with the letter than she heard the trill of the bell. Hardly had I touched the pillow when I fell asleep. Exercise 3.9.7. a. Complete the sentences using the past perfect of the verbs in brackets. 1. — Why were you so angry when I saw you yesterday? — Oh, I ____ (just / have) a big argument with my parents. 2. I tried contacting my pen pal when I was in the US, but she ____ (change) her address and no one knew where she _____ (move) to. 3. He was very nervous when he first drove in Britain because he _____ (not / drive) on the left before. 4. When I heard his voice on the phone, I knew I _____ (speak) to him before. Then I remembered I _____ (already / meet) him. I also remembered that I _____ (not like) him very much. b. Put one verb in each sentence into the past perfect and the other into the past simple. 1. I _____ (not / laugh) at the joke because I _____ (hear) it before. 2. Andy _____ (do) the test before, so he _____ (find) it very easy. 3. — Did you catch the train yesterday? — No, it _____ (already / leave) when we _____ (get) to the station. 4. We _____ (leave) the restaurant when we _____ (have) dinner. 5. When I found my wallet I _____ (discover) that somebody _____ (take) the credit cards out of it. Exercise 3.9.8. Choose the correct tense. 1.Suddenly I realized that the financial sacrifice ... greater than my satisfaction of buying video films at the current price. (A) became (B) had became (C) has become (D) had become 2.This year Bob Hardiman ... yet the time to be qualified for the full pension. (A) has not completed (B) does not completed (C) has completed (D) had not completed 3. Everybody noticed how upset she was. She ... ration stamps for meat, butter and sugar. (A) looses (B) has lost (C) lost (D) had lost 4. A consumer, who ... already enough items of a commodity, was not interested in getting more of it. (A) bought (B) has bought (C) have bought (D) had bought 5.They ... the prices in advance that’s why when planning our expenditure we must accept these fixed prices. (A) fixed (B) (C) (D) have fixed ‘d fix had fixed 6.Hardly Elizabeth ... with the emergency, when she saw a pile of work on Mr. Bell’s desk. (A) coped (B) (C) (D) has coped had cope had coped 7.When the exporter ... that the goods … the country the money is then paid to the exporter. (A) proved … had already left (B) (C) (D) had prove … had already leaved had proved … already left had to prove … have already leaved 8. A letter of credit is a promise to pay as soon as the exporter … proof that he ... the goods. (A) has shown … had sent (B) (C) (D) has shown … sent shown … has send has showed … has sent already 9.Simon wasn’t at home when I phoned. He ... out . (A) had went (B) had gone (C) (D) has gone gone 10. Sally was at the General Office when we arrived, but she ... out soon afterwards to cope with the emergency in the Sales Office. (A) (B) (C) had gone went has gone (D) had go 11. When John Martin cleared some of his work, Fenella ... the copies of the shipping documents for the thirty M-type desks sent to the Netherlands. (A) brought (B) had brought (C) have to bring (D) has brought 12. A letter was sent by the bank to the exporter informing him that payment for goods ... . (A) made (B) was made (C) (D) had been made has been made Exercise 3.9.9. Translate into English. 1. Когда я обнаружил, что цены не были установлены заранее, я стал торговаться. 2. К определенному моменту предельная полезность этих товаров изменилась, и потребители прекратили покупать их по текущей цене. 3. После того, как мы спланировали расходы, мы решили не выбрасывать деньги на ветер. Мы купили дачу, но были вынуждены принять цену продавца, так как она была назначена заранее. 4. Едва потребители получили компьютеры в избытке, как спрос на них упал. 5. После того как запас товара увеличился, полезность этого товара снизилась. PRACTICE WITH THE PAST PERFECT CONTINUOUS Ask yourself these questions when checking the Past Perfect Continuous. 1. What kind of action does the Past Perfect Continuous denote? We use the present perfect continuous for an action that began in the past and is still happening now. We couldn’t go out because it had been raining since early morning. We couldn’t find this letter in the “in” tray because Sally had not been sorting the letters for four days and it was due to come the day before yesterday. ___ earlier past ___ George Duncan had been waiting for an hour, __ past__ when Mr. Grant agreed to see him. The consumers had been bargaining over prices for a long time when the seller made a discount at last. Bob Hardiman had been working for “Harper & Grant Ltd” for 30 years when he had to leave the company. 2. Which tense is usually used with the verbs not admitting of the continuous form? With the verbs not admitting of the Continuous the Past Perfect is the only tense possible. The reception girl had seen the stranger for five minutes already before that man noticed her. 3. Which tense do we usually use with non-terminative verbs? With certain non-terminative verbs, such as to live, to work, etc. both the Past Perfect and the Past Continuous are used. He said he had worked for twenty years. (The fact is emphasized). He said he had been working for a long time without achieving final results. (The process is emphasized). Exercise 3.9.10. Complete the sentences using the correct tense. 1. 2. 3. 4. 5. 6. Our company _____ (produce) office equipment for nearly 2 years when we _____ (realize) that the consumers demand for it _____ (go) down. Before the young manager _____ (go) to Africa, he _____ (disccuss) his preliminary desk research with his CEO and finally he _____ (get) a reservation for a first-class return flight to Cape Town. The managing director _____ (examine) the data provided by the Consultant company since he arrived. And now he _____ (be busy) with them as well, he is going to discuss the results with the specialists. The Sales Manager _____ (argue) with CEO for an hour, when he _____ (decide) to leave the firm. I _____ (know) about a first-class reputation of the manufacturing plant for several years before I _____ (make) a decision to place an order with it. If your coat _____ (wear) out in a year, it certainly _____ (not, be) good value. Exercise 3.9.11. Translate into English. 1. Долгое время я ценил мясо очень высоко, до того, как я стал вегетарианцем и предпочел овощи и фрукты мясу. 2. Мы выпускали новую модель подводной лодки в течение двух лет, когда спрос на нее неожиданно упал. 3. Агенты не могли поднять цену на квартиру, потому что цена на аренду жилья в некоторых городах Америки находилась под контролем законодательства со времен нехватки жилья. 4. Потребитель покупал товар по текущей цене в течение нескольких недель, когда, наконец, он понял, что его финансовая жертва была больше, чем его удовлетворение от покупки данного товара. 5. Участники встречи обсуждали проблему контроля цен и введения карточек в течение двух часов, прежде чем они пришли к выводу, что это единственный путь борьбы с временными нехватками продуктов. PRACTICE WITH ADJECTIVES Ask yourself these questions when checking adjectives. 1. What is the place of an adjective in English? a. An adjective can come in two places in a sentence: — before a noun According to our basic needs and additional individual wants we require different kinds of commodities. — after the verbs be, become, look, appear, seem, feel, taste, smell, sound, ... etc. when we describe the subject of a sentence. Our wants are very complex. The price seems high. The soup smells good, but tastes awful. b. A few adjectives can come after a verb, but not before a noun: asleep, alone, alive, awake, afraid, ill, well. He is asleep. (not: an asleep man) Before nouns we use : sleeping instead of asleep ( a sleeping man ) living instead of alive ( a living habit ) frightened instead of afraid ( a frightened animal ) sick instead of ill ( a sick child ) healthy instead of well ( healthy people ) c. In expressions of measurement, the adjective normally comes after the measurement noun. He’s eighteen years old. I’m 1.80 metres tall. Exercise 3.9.12. Open the brackets and complete each sentence using the most suitable adjectives. 1. Production Manager was worrying about the future of the company because the old Chaiman was seriously ____. He was a very ____ person. (sick / ill). 2. The deep and ____ influence which he exerted upon society is highly appreciated. (healthy / well). 3. You look ____. You are so pale and tired. (sick / ill). 4. He was ____ (afraid / frightened). Suddenly he saw ____ (a sleeping / an asleep) man in the dark room. 5. The little boy was ____ (alone / a lonely) in the whole world. He resembled ____ (a frightened / an afraid) bird. 6. In some of Canadian provinces it is ____ (a living / alive) tradition to give Christmas “boxes” of gifts on December 26th to those, who have served the family throughout the year and also among the family and children. 7. Nurses look after ____ (sick / ill) people. 8. I am (afraid / frightened) that if there is an excess of consumer goods, the relative demand for them will go down. 2. What is the order of adjectives when we use two or more adjectives together? a. When we use two or more adjectives together, “opinion” adjectives (nice, beautiful) normally go before “fact” adjectives (sunny, blue). a nice sunny day a beautiful blue dress b. When two or more fact adjectives come before a noun, they normally go in the following order: size + age + shape + colour + origin + material + purpose + NOUN a large plastic box (size + material) a young Russian girl (age + origin) a tall thin man (size + shape) a black plastic shopping bag (colour + material + purpose) Exercise 3.9.13. Put the words in the right order: e.g. is / a / generous / Kate / woman / very. — Kate is a very generous woman. 1. There was an excess of (spiral / thin / writing / imported) blocks, but we needed the thick ones. 2. We tried to bargain over two (round / expensive / wooden / large) tables. 3. For him the purchase of a pair of (leather / costly / black) shoes is a financial sacrifice. 4. blue / seen / have / my / you / T-shirt ? 5. I’m afraid customers will soon stop buying (red / those / plastic / cheap) raincoats. 6. People with lower incomes rate the utility of (Japanese / tiny) TV sets very highly. 7. I cannot approve of buying too much (French / fancy / white) rolls. 8. My son is inclined to think that (black / high / English / leather / new) boots are a must for a teenage boy. Exercise 3.9.14. Choose the underlined word or word-combination that is incorrect. 1. I’m afraid we should have a two-weeks field survey to find out A B the relative demand for these nine-pound T-shirts outside the UK. C D 2. If a period of employment is interrupted for more than six A months, the employee has to work a further period to be B C entitled to a full pension. The period is five year long. D 3. Price controls and ration stamps introduction has been discussed A during a two-day summit as a well-known way of dealing with B C temporary shortages of gasoline and heating oil. D 4. It’ll be half an hour walk. The distance is only a two miles long. A B C D 5. Our customers are usually offered a ten pages catalogue A B containing information about our firm’s products. C D 6. Peter Wiles, Production Manager, and John Martin, Sales Manager, are young and very adventurous. Their CEO is only A ten year older, but he is inclined to be cautious and firmly B C believes that he knows the best way to run a business. D 7. When Henryk was fourteen years old he was interesting in the A B control of the underground school market. C D 8. At last Tom saw the new coloured book he was looking for, the A B price was $15. And he had only five-dollar note for his needs. C D 9. Most people like using e-mail because it is more faster and convenient A B C than the postal service. D 10. I know I work as hard as for my English teacher as my computer A B C teacher, but more often than not I get A’s in computer science and C’s in D English. PRACTICE WITH COMPARATIVES AND SUPERLATIVES Ask yourself these questions about comparatives and superlatives. 1. Is the comparative or superlative form correct? Irregular comparatives and superlatives are as follows: good adj better best well adv better best bad adj worse worst badly adv worse worst little adj / adv less least many adj more most much adj / adv more most far adj / adv farther, further farthest, furthest 22 late adj / adv later last (final) latest (most recent) Note that further ( but not farther ) can mean “more” or “in addition”. [e.g. Stop doing it if you have any further complaints. (=any more complaints)]. 22 old adj older, elder oldest, eldest 23 2. Is the comparative or superlative used correctly? a. Comparatives and superlatives are used to modify a noun or after a verb. The higher price would discourage the customers. The lowest price I can afford is $47 per unit. A point in time comes when the financial sacrifice is greater than the satisfaction of eating bananas. b. Before a comparative we can use (very)much, a lot, a little, a bit, rather or far: very much taller, a lot more important, a little cheaper, a bit more expensive, rather colder, far more interesting. Before a superlative we often use by far or easily: by far the cheapest, easily the most attractive. c. The superlative is used in the following structures: After superlatives we use in to show what place we are talking about. Of is not normally used, but it is possible in expressions the happiest day of my life, the hottest day of the year and after a superlative without a noun: This is the least expensive of the butcher’s products. 3. Is the parallel comparison used correctly? When a two-clause sentence begins with a comparative, the second clause also begins with a comparative. The higher the price is, the fewer bananas we’ll buy. Exercise 3.9.15. In the following paragraph, write the correct forms of the words in brackets. Add the necessary words such as more, less, than, or the. Instead of living in a campus I decided to rent an apartment with my three friends. Our new dwelling is a lot larger (large) and more confortable 23 We use older/oldest but not elder/eldest in comparisons. [e.g. My sister is older than me. (not elder than me)]. We use elder/eldest mostly to talk about members of a family (my elder sister). than (comfortable) our shared room in the hostel. In fact, it is (1) __________ (big) and (2) __________ (luxurious) apartment that we have lived in. It has four bedrooms. My bedroom is (3) _________ (small) of the four, but it has (4) _________ (good) view of the park across the street. My friend Elly’s bedroom is next to mine. It is (5) _________ (same size) as our shared room in our old place. Elly chose it becase it is (6) _________ (close) to the bathroom of all the bedrooms. She thinks she is going to be first in the bathroom during the morning rush. No way! She spends a half hour making herself beautiful, which is (7) _________ (long) the rest of us combined. Thus, I have to get up (8) _________ (early) Elly if I want to get to university on time. Exercise 3.9.16. Underline any comparative that is used incorrectly. e.g. Northern Mexico generally receives less rain than does Central Mexico. 1. Fancy bread24 is the more tasty and popular of all kinds of bread in the shop. 2. Iowa produces the more feed corn than any other state. 3. The cheaper of the two suitcases was more suitable for short trips. 4. The other side of the settlement has a better supply of foodstuffs. 5. Waiting to be reduced is highest of the two prices. 6. Evaluating the quality of a product can be difficult for a customer. The higher the quality, the higher the price. 7. Choices are not simpler for consumers because many factors influence buying decisions. 8. More often than not a smart buyer makes best buying decisions than an inexperienced one. Exercise 3.9.17. Make sentences using the structure: the + comparative clause , the + comparative clause e.g. (small) a purchase is / (easy) it is to adjust the budget. 24 Сдобный хлеб The smaller a purchase is, the easier it is to adjust the budget. 1. 2. 3. 4. 5. 6. 7. 8. 9. (complicated) the problem / (hard) it is to find a solution. (wise) the choice is / (good) the quality of a product is. (big) a car is / (expensive) it is to run. (bad) the weather / (dangerous) it is to drive on the roads. (old) he gets / (thoughtful) he becomes. (fast) he tried to work / (little) he was able to accomplish. (many) advances and improvements are made in technology, (convenient) the banking transactions become. (much) populated the area becomes, (much) noise one has to contend with. (high) the price of the unique item is, the (much) appreciated it becomes. Exercise 3.9.18. Put for correct sentences; rewrite the incorrect ones. 1. This is one of most expensive restaurants in Milton. 2. Let your child choose the most and the least expensive ways to purchase goods. 3. Only a smartest consumer knows how to use advertising for his purposes. 4. The better educated one is, the less likely is one to be unemployed. 5. I think that was one of the worse days of my life. 6. Today there are less and less jobs which require unskilled labour. 7. My neighbour is one of the boringest people I know. 8. What is the most popular brand of beer in your pub? 9. Tell me if you have any farther problems. (= any more problems) 10. The eldest customer was given a free basket of food. Exercise 3.9.19. Fill in the blanks with a or the whenever necessary. 1. Don’t you know that in … most of London buses fares depend on the distance travelled. 2. When offering a new job, … most firms select from the total number of applicants a small number who they think have … best qualifications on paper. 3. This is … most efficient way of improving the sales. 4. This is not surprising that … most of … English regard themselves as sportsmen. 5. When he was in prison they fed him on thin soup and dry bread … most of which was mouldy. 6. … Most of all, yuppies are Professional: they can be seen setting off to work every day in … most elegant business suits and pretentious dresses. 7. This has been the best year in the company’s history, … most productive in output and certainly less hard than the previous one. 8. Who were you given this information by? It sounds … most interesting and convincing. 9. The experts gave us … most (чрезвычайно) important advice. Very vital indeed! 10. We already know that … most foodstuffs are in the perishable category. 11. You see, … most important thing when interviewing a candidate is his character, his ability to react, his intelligence and his suitability for the position. 12. Find out the way to use money … most effectively. 13. Thank you for … most impressive preliminary report. Exercise 3.9.20. Render the following in English: 1. — Посмотри! Это новый сорт хлеба, его рекламируют по ТВ каждый день. Эта цена мне кажется высокой ... . — Да, совершенно верно, но этот хлеб пахнет и вправду хорошо и выглядит восхитительно! Я за то, чтобы его купить. 2. Пожалуйста, прислушайся к моим словам внимательно: вот эта большая черная кожаная сумка чуть-чуть дороже, но я думаю, что ее качество гораздо лучше, чем у той сумки из искусственной кожи. Общеизвестно, что чем выше качество, тем более высокую цену вы должны заплатить за товар. 3. Во времена дефицита контроль над ценами так же важен, как и введение карточек на продукты питания и потребительские товары. 4. Научные исследования подтверждают тот факт, что чем больше единиц товара покупает потребитель, тем меньше становится его желание иметь этот товар. Экономисты называют эту тенденцию “Закон об убывающей предельной полезности”. 5. — По-моему, разнообразие потребительских товаров на рынке делает проблему выбора нужного вам товара более сложной. — Я полностью согласен с тобой, но думаю, что выбрать товар не так сложно, как оценить качество продукта. Glossary accept v 1. to take or receive (something offered or given) , esp. willingly 2. to take or receive as satisfactory or reasonable, often unwillingly 3. to recognize as being true or right advance n 1. forward movement 2. money provided before the proper time 3. loan in advance advertise v (for) ahead in time; beforehand to make (something for sale, services offered, a room to rent, etc.) known to the public, e.g. in a newspaper or on TV advertisement n something used for advertising things, such as a notice on a wall or in a newspaper, or a short film shown on TV appropriate adj correct or suitable for a particular situation or occasion bargain n 1. an agreement, made between two people or groups, to do something in return for something else 2. something for sale or bought for less than its real value pl (bargains) transactions carried out on a stock exchange bargain v to talk about the conditions of a sale, agreement, or contract; negotiate commodity n an article of trade or commerce, esp. a mineral or farm product concern v to be about confuse v 1. to cause to be mixed up in one’s mind; bewilder 2. to mix up in one’s mind consider v 1. to think about, esp. in order to make a decision; examine 2. to take into account 3. to regard as diminish v to (cause to) become or seem smaller emphasize v to place emphasis on emphasis n special force or attention given to something to show that it is particularly important price emphasis a policy that gives attention to prices on order to promote sales de-emphasis a pricing policy on the basis of the perceived value of a commodity evaluate v to calculate or judge the value or degree of excess n 1. something more than is reasonable; more than a reasonable degree or amount 2. an amount by which something is greater than something else expenditure n spending or using up interfere v (in) to enter into or take part in a matter which does not concern one, and in which one is not wanted margin n 1. an amount by which one thing is greater than another 2. part of the total cost of a product or service that represents the producer’s profit, usually expressed as a percentage of revenue marginal adj in economics, means resulting from the addition of one more unit obtain v to become the owner of , esp. by means of effort or planning option n 1. the freedom to choose 2. one of a number of courses of action that are possible and may be chosen pricing n method used to set a price, specifically by equating supply with demand loss-leader pricing odd-even (=off-even) pricing selling a popular product at a loss, hoping to attract customers who will also buy other products selling items for 99.99 dollars, for example, instead of100 dollars purchase n an act of buying purchase v to buy quality n the degree to which something is excellent; standard of goodness quantity n the fact of being measurable; amount quote v to state a price, e.g. for services offered rate n 1. a quantity such as value, cost, or speed, measured by its relation to some other amount 2. a charge or payment fixed according to a standard scale rate v to have the stated opinion about; value relate v 1. to concern; be about or be directed towards 2. to have a connection with relation n relationship sacrifice v to lose or give up, esp. for a good purpose or to gain a desirable effect sacrifice n loss or giving up of something of value, esp. for what is believed to be a good purpose shortage n a condition of having less than is needed; an amount lacking stock n 1. a supply of something for use 2. money lent to a government or company, on which interest is paid surplus n (an amount) additional to what is needed or used tend v to have a tendency; be likely (to do or be) something; do or be often or usually unit n a single complete thing per unit cost an amount of money spent to produce one item usefulness n effectiveness in use utility n characteristic of a commodity to satisfy a want Topics for the Power Point presentations: 1. 2. 3. 4. 5. 6. 7. 8. Utility & Usefulness The Law of Diminishing Marginal Utility The Basics of the Pricing Policy “Loss-leader” pricing “Odd-even” pricing Price emphasis Price de-emphasis How to make informed buying decisions resulting in the best deal for a consumer (Role-play) 9. How to lure an ordinary browser into a helpless purchaser 10. Marketing strategies 11. Rules of letter-writing Progress Check Unit 3 COMPREHENSION I. Choose the correct word or phrase to complete the sentences. 1. Economists say that utility determines “the relationship between a consumer and a commodity / a buyer and a seller”. 2. If there is a shortage / an excess of paper, the relative demand for paper will go down. 3. The utility of a commodity therefore increases / decreases as the consumer’s stock of that commodity decreases / increases. 4. Our basic needs / our additional individual wants are often very complex. 5. In some systems / In most economic systems it is possible for an individual to bargain over prices, because they are not fixed in advance. 6. The interaction of buyers and sellers determines the utility of the commodity / the price for goods and services. 7. If the price is too low, a shortage / a surplus will develop thereby driving up the price. 8. At the equilibrium price the supply, quantity people are willing to buy / quantity offered for sale, equals the demand. 9. The consumer will stop buying a commodity at the current price when his financial sacrifice / its marginal utility is greater than the satisfaction of possessing the commodity. 10. The usefulness / utility of a commodity is also related to the quantity, which is available to the consumer. II. Choose the one word or phrase that best completes the sentence. 11. «Utility» is an economic term introduced by Daniel Bernoulli 1. referring a with consumer behavior theories, which assume that consumers will strive to maximize their utility. 2. The economic utility of a good or service is important to understand because b will yield 12 utils, that individual will know that eating the pasta will be more satisfying. 3. A consumer’s utility is hard to measure, however, but it can be determined indirectly c to the total satisfaction received from consuming a good or service. d that the average bowl of pasta will yield 2 additional utils will help them price pasta slightly higher than pizza. Classical economists operate under the assumption that all 4. utilities can To help with this quantitative measurement of satisfaction, 5. the designation of a util was created to represent 6. If, for example, an individual judges that a piece of pizza will e f it will directly influence the demand, and therefore price, of that good or service. the amount of psychological satisfaction a specific good or yield 10 utils and that a bowl of pasta 7. service generates, for a subset of people in various situations. For the producers of pizza and pasta, knowing 1. 2. 3. g 4. be measured as a hard number. 5. 6. 7 12. Total utility (TU) is defined as 1. the total amount of satisfaction that a person from a particular good or a service, and is used in analysis of consumer preference within a marketplace. Total utility is the aggregate 2. 3. 4. 5. level of satisfaction or the highest possible level of b fulfillment that spend. Each individual unit of a good by attempting to acquire the or service has its own marginal c most satisfaction possible in utility, and the total utility the most affordable way. Classical economic theory a consumer receives through suggests that all consumers d the consumption of a specific want to get good or service. Utility refers to the amount of from a particular good or satisfaction or happiness that is e derived 6. total utility for the money they As part of the theory of the service through the duration of its lifespan. f can receive from the consumer or the consumer consumption of all units of a demand theory, consumer specific product or service. action is driven toward utility maximization Total utility includes the 7. is simply the sum of all the satisfaction derived g marginal utilities of the individual units. 1. 2. 3. 4. 5. 6. 7. 13. To better understand total utility, one must understand the 1. law of diminishing marginal utility, The first good consumed provides the highest marginal 2. utility, Therefore, total utility grows 3. less rapidly a b that the primary goal of the consumer is to achieve the largest amount of utility for the least amount of cost. c to increase their total utility with each additional unit of consumption. d which states that as more of a single good or service is consumed, the additional satisfaction, referred to as marginal satisfaction, drops. e as well as a desire to achieve as much satisfaction from the In order to maximize total utility, consumers seek 4. 5. Given their limited resources, consumers will make choices in to achieve different combinations of goods and services. an attempt 6. consumption of goods and services as possible. Economic theory regarding consumer activities suggests f This is partly due to the limited 7. amount of funds a person may possess, 1. 2. 3. g 4. the second good has a lower marginal utility, and so on. with each additional unit of the same good or service. 5. 6. 7. 14. 1. Marginal utility is the additional satisfaction a consumer gains a Marginal utility is an important 2. economic concept because and how that affects consumer decision making. to explain the economic reality b of price, which they believed was driven by a product’s utility. Positive marginal utility is 3. economists use it to determine c how much of an item a consumer will buy. Negative marginal utility is 4. that the first unit of d consumption of a good or service has more utility than the next units of consumption. Economists use the concept of 5. marginal utility to measure happiness and pleasure, when the consumption of an e additional item increases the total utility. They have also identified the 6. 7. when the consumption of an law of diminishing marginal f additional item decreases the utility, which means total utility. The idea of marginal utility from consuming one more unit resulted from 19th-century g of a good or service. economists attempting 1. 2. 3. 4. 5. 6. 7. III. 15. Match each of the phrases on the left with an appropriate explanation on the right. 1. commodity a something that a person desires, either right now or in the future 2. utility b insufficient to satisfy the need or demand 3. basic needs c to reduce in relative importance additional 4. individual an agreement between two or more people as d to what each will do for the other wants total utility 5. basic goods and services (food, shelter, e clothing, etc.) necessary for a minimum standard of living 6. 7. scarce bargain f g a substance or product that can be traded, bought, or sold the act of expending something, especially funds price de- 8. h emphasis excess 9. i expenditure an amount of something that is more than necessary, permitted, or desirable pleasure or derived by a person from the consumption of a good or service the total amount of satisfaction a person 10. j receive from the consumption of all units of a specific product 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 16 advertisement 1. the policy by which a company determines the a wholesale and retail prices for its products or services 2. 3. 4. 5. 6. 7. scarcity to evaluate price emphasis margin pricing policy advertising b c d e f g the power or right of choosing a public notice or announcement, usually paid for, as of things for sale, needs, etc the amount or number of something, especially that can be measured to show that price is very important or worth giving attention to a situation in which something is not easy to find or get to judge or calculate the quality, importance, amount, or value of something quality 8. h quantity 9. 10. i option 1. 2. j 3. the edge or border of something a means of communication with the users of a product or service the standard of something as measured against other things of a similar kind 4. 5. 6. 7. 8. 9. 10. 17 1. to bargain over a marginal utility 2. an insufficient amount of something psychological pricing method based on the b belief that certain prices are more appealing to buyers 3. 4. 5. shortage loss-leader pricing off-even (oddeven) pricing c d e rate 6. to discuss prices in order to make an agreement to buy, sell or exchange smth. a loss or something you give up the quality or fact of being useful a. a supply accumulated for future use f b. a share of a company held by an individual or group 7. sacrifice g an organization’s strategy that combines all of its marketing goals stock the additional utility gained from the 8. h consumption of one additional unit of a good or service usefulness an aggressive pricing whereby a retail outlet 9. i sells particular desirable products below their cost to attract customers 10. marketing j strategy 1. 2. 3. the amount of a charge or payment expressed as a percentage of another amount 4. 5. 6. 7. 8. 9. 10. 18 1. 2. surplus per unit cost a b the price at which the quantity of a product supplied matches the quantity demanded the total amount of a product available for purchase at any specified price 3. in advance c a deduction from the usual cost of something 4. supply d an excess of production or supply 5. 6. 7. 8. demand equilibrium price merchandise discount e f g h an exchange of money for a particular good or service expenditure incurred in producing one unit of a good or service the consumer’s need or desire to own the product or experience the service a person who compares prices within a service field, weighs the choices of spending money on that item, saving or spending the money on something else purchase 9. 10. smart 2. particular thing the manufactured goods bought and sold in any j consumer 1. before a particular time, or before doing a i 3. business 4. 5. 6. 7. 8. 9. 10. LANGUAGE FOCUS Fill in the gaps with a suitable preposition. 19. The utilities sector is a category of stocks … (1) … utilities such as gas and power. The sector contains companies such as electric, gas and water firms, and integrated providers. Because utilities require significant infrastructure, these firms often carry large amounts … (2) … debt; … (3) … a high debt load, utilities companies become sensitive … (4) … changes … (5) … the interest rate. As high-yielding equity investments, utility stocks are subject … (6) … interest rate risk. As a result, higher interest rates mean increased cost of capital for utility companies. … (7) … 2015, the U.S. Environmental Protection Agency (EPA) proposed a plan for lowering carbon pollution … (8) … domestic power plants … (9) … 30% from 2005 levels by 2030. Electric utilities rely mostly … (10) … coal. 1. 20. 2. 3. 4. 5. 6. 7. 8. 9. 10. The law of diminishing marginal utility states that as a person increases consumption … (1) … a product while keeping consumption of other products constant, there is a decline … (2) … the marginal utility that person derives … (3) … consuming each additional unit of that product. Marginal utility is derived as the change … (4) … utility as an additional unit is consumed. Marginal utility may decrease … (5) … negative utility, as it may become entirely unfavorable to consume another unit … (6) … any product. The first unit of consumption … (7) … any product is typically highest, … (8) … every unit of consumption to follow holding less and less utility. Consumers handle the law of diminishing marginal utility … (9) … consuming numerous quantities … (10) … numerous goods. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 21. As units are consumed, the consumer often receives less utility or satisfaction … (1) … consumption, e.g. there is a consumer wishing to purchase an additional burger. If this consumer is willing to pay $10 … (2) … that additional burger, then the marginal benefit … (3) … consuming that burger remains equal … (4) … the initial purchase … (5) … $10. However, if the consumer determines he is only willing to spend $9 … (6) … the second burger, the marginal benefit is $9. The more burgers the consumer has, the less he wants to pay … (7) … the next one. Even though the consumer is willing to pay $10 … (8) … the burger, $10 is not necessarily the burger’s price; the price is determined … (9) … market forces. The difference … (10) … the market price and the price the consumer is willing to pay is called consumer surplus. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 22. A marginal benefit is the additional satisfaction or utility that a person receives … (1) … consuming an additional unit of a good or service. A person’s marginal benefit is the maximum amount he is willing to pay to consume that additional unit of a good or service. … (2) … a normal situation, the marginal benefit decreases as consumption increases. Also referred … (3) … as marginal utility, marginal benefit applies … (4) … any additional unit purchased … (5) … consumption … (6) … the first unit has been acquired. Utility is a term used to describe the level of satisfaction a consumer has assigned … (7) … the unit being consumed. Often expressed … (8) … the number of dollars a consumer is willing to spend … (9) … a unit, utility assumes a consumer finds a minimum amount of intrinsic value equal … (10) … the dollar amount paid for the item. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. WORD BUILDING Complete the sentences by changing the form of the word in capitals when it is necessary. I. 23. The law of diminishing marginal returns goes by a number of … names, including law of 24. diminishing returns, principle of diminishing marginal PRODUCT … and law of variable proportions. 25. This law affirms that the … of a larger amount of one factor of production, ADD 26. while all others remain constant, … by the Latin term “ceteris paribus,” IDENTIFY 27. inevitably yields … per-unit incremental returns. 23 24 25 26 DIFFER DECREASE 27 II. 28. A loss leader is a product or service at a price that is not PROFIT … but is sold or offered in order to attract 29. new customers or to sell additional products and SUCCESS services to those customers. The loss leader can be a … 10. strategy if … properly. For businesses who use the EXECUTE 31. loss leader strategy, the … risk is that clients may only take advantage BIG 32. of the loss leader … and not use any of the business’s other products and services. PRICE 28 29 30 31 32 III. 33. … pricing is setting the price of a product or COMPETE 34. service based on what the … is charging. COMPETE 35. When a company is unable to anticipate … price changes or is not equipped 36. to make … changes in a timely fashion, 37. CORRESPOND a … may offer to match advertised competitor prices. 33 34 35 COMPETE RETAIL 36 37 IV. 38. A … is a situation in which demand for a good or SHORT service exceeds the available supply. 39. Possible causes of a shortage include … of demand CALCULATE by a company producing a good or service, 40. resulting in the … to keep up with demand, or ABLE government policies such as price fixing or rationing. 41. … disasters that devastate the physical landscape of a region can also cause shortages NATURE 42. of such … products as food and housing, also leading to higher prices of those goods. ESSENCE 38 39 40 41 42 V. Use the –ing, -er, -ness, -ion, -ist, -ment, -ship, -ity suffixes to make the names of the following. If you need to use a dictionary, try looking up the words in bold. 43. The state of being scarce or in short supply. 44. The quality or fact of being useful. 45. The act or process of advertising something. 46. A person who studies or specializes in economics. 47. The state of being related or interrelated. 48. A person who consumes goods and services for his or her own personal needs. 49. The business of preparing advertisements for publication or broadcast 50. Method adopted by a firm to set its selling price. GRAMMAR BACK UP. Practice with Verbs (II). Practice with Adjectives. I. Choose the option (A, B, C or D) that best completes the sentence. 51. … of the two decisions was to reduce the price. A. a better B. the best C. a much better D. the better 52. Buying in quantity can help you save money as ... the quantity ... per unit cost. A. the larger ... the less B. the largest … the less C. the larger ... the least D. the larger ... as the less 53. If the price had been … the customer might have bought ... bananas. A. higher … less B. more higher … more fewer C. high …fewer D. higher …fewer 54. We should have a field survey to find out exactly the relative demand for these …T-shirts outside … . A. nine-pound …UK B. nine-pounds … the UK C. nine-pound …Great Britain D. nine-pounds …the Great Britain 55. The production of pianos ... sharply this year. A. have fallen B. fell C. has fall D. has fallen 56. The consumers … over prices for a long time when the seller made a discount at last. A. were bargaining B. have been bargaining C. had been bargaining D. bargained 57. Model M20 machines ... around for a long time, but they have stopped producing them now. A. have been B. have been being C. were D. had been 58. I ... for two weeks already that the consumer’s desire for our production tends to diminish but you haven’t provided any proof yet. A. have heard B. have been hearing C. am hearing D. hear 59. The employee has to work … to be entitled to a full pension if a period of employment is interrupted. A. a farther period B. a further period C. a furthest period D. a farthest period 60. Utility varies between different people and nations. Some need submarines, ... don’t rate them highly. A. others B. another C. the other D. other 61. The thirty M-type desks … . A. haven’t arrived in Netherlands yet B. haven’t yet been delivered to the Dutch customers C. have failed to arrive to Holland D. haven’t delivered to the Netherland yet II. Read the text. For each question (1-10) choose the best word or word combination (A, B, C or D) to fill in each gap. 62. … (1) … to inform you that a marketing strategy is a business’ overall game plan for reaching people and … (2) … into customers of the product or service that the business provides. The marketing strategy of a company contains the … (3) … proposition, key marketing messages, information on the target customer, and … (4) … high level elements. The marketing strategy informs the marketing plan … (5) … document that lays out the types and timing of marketing activities. A company’s marketing strategy should … (6) … lifespan than any individual marketing plan … (7) … the strategy is where the value proposition and the key elements of a company’s brand … (8) … . These things … (9) … shift very much over time. A marketing plan would be meaningless without a message, a target market, and a goal - the core of … (10) … marketing strategy. A B C D 1. I’d like Let us We must Allow 2. to turn them turning their turn they turning them 3. companys’ value companies value company’s value value company 4. other another a very an other 5. what is a which is a that is which a 6. be longest have the longest to have a longer have a longer 7. as because of despite of in spite 8. residing resides reside are reside 9. do ideally not ideally do not do not ideal do not ideally 10. modern many every 1 2 everyone 3 4 5 6 7 8 9 10 63. Read the text. For each question (1-10) choose the best word or word combination (A, B, C or D) to fill in each gap. The general director has … (1) … consultants and found out the following. People … (2) … confuse marketing strategies and marketing plans. … (3) … to find the marketing strategy and the marketing plan baked together into a single document … (4) … they feed off one another. … (5) … the transition between the two is blurry, a marketing strategy covers the big picture of … (6) … the business offers - the value proposition and related brand messaging. The marketing plan is how the business will get across those key message - the platforms, the creative, the timing, and so on. The marketing strategy … (7) … absorbed upwards into the corporate value statements and … (8) … strategy documents. Marketing plans … (9) .. documents that get more attention because they are the day-to-day work that a company does … (10) … the world. A 1. 2. B C D communicated contacted get in touch with contacted with are frequently frequently can frequently frequent Its not unusual It is not unusual It’s unusually It is not unusually 4. as like such as such like 5. In spite Despite of Because of Although 6. that which what something 7. may also be also may be may as well may be also 8. an other others another other 9. operationally are are operational operation are operationally sell itselves to sell themselves to sell itself to to 3. 10. 1 2 3 4 5 6 7 selling it for 8 9 10 64. Read the text. For each question (1-10) choose the best word or word combination (A, B, C or D) to fill each gap. … (1) … knowledge that a marketing strategy grows out … (2) … value proposition. The value proposition summarizes the competitive advantage a company has in … (3) … market. The value proposition … (4) … the key message for all marketing. Walmart, for example, is a discount retailer with “everyday low prices” and its business operations and marketing revolves around that. So a company … (5) … a marketing strategy from scratch. They start … (6) … value proposition and distill the key marketing messages from that. Once the value proposition … (7) … stated, the hard work is done. Any marketing asset, from a print ad design to a social media campaign, can … (8) … how well it communicates the value proposition. To … (9) … efficiency of marketing efforts, market research can be added to the marketing strategy for the purpose of identifying untapped audiences or … (10) … the target consumer. A 1. 2. B C D It’s a common It’s common It’s commonly It’s the common of a company’s by a companies’ a companies’ with a company it’s 3. her 4. provides usually frequent give usually provides usual provide 5. is never creating never is creating is never created never is created 6. by a from a on the with the 7. is succinct is succinctly succinctly succinct is 8. judged by be judging be judged by be judged at 9. farthest furthest farther further refining to refine will refine 10. refines 1 2 3 its 4 5 6 their 7 8 9 10 65. Read the text. For each question (1-10) choose the best word or word combination (A, B, C or D) to fill each gap. Marketing strategy is the comprehensive plan … (1) … particularly for … (2) … the marketing objectives of the organization. It provides a blueprint for attaining these marketing objectives. It is the building block of a marketing plan … (3) … designed after detailed marketing research. Marketing strategy helps an organization to concentrate… (4) … resources … (5) … possible opportunities so as … (6) … the sales. Marketing strategy provides an organization an edge over its competitors and helps … (7) … goods and services with best profit making potential. Marketing strategy … (8) … discovering the areas … (9) … organizational growth and thereby helps in creating an organizational plan to cater to the customer needs. In short, marketing strategy … (10) … how an organization reaches its predetermined objectives. A B C D 1. formulating formulated be formulated formulates 2. achieved been achieving achieving being achieved 3. what is which is that which 4. its scarce it’s scarce her scarcity their scarce 5. at the best with the better on best on the best 6. to increase increasing to rise increase 7. develops of developing in developing to be developed 8. helps in also also helps in as well help by helps too with 9. influenced on which based on affecting by 10. clearly explain 1 2 3 clear explains 4 5 affected by clearly explains clear explain 6 7 8 9 10 III. Identify the one underlined word, phrase or punctuation mark that must be changed in order for the sentence to be correct. 66 There were less ways of describing utility than I had expected. A B C D 67 What happens when the financial sacrifice is more greater than the A B C satisfaction of eating vegetables. D 68 A letter of credit was sent by the bank to the exporter informing him A B C that payment for the commodities have already been made. D 69 In this shop prices aren’t so higher as in that one. A B C D 70 This commodity has never been freely available in winter, hasn’t it? A B C D 71 When Jim was a fourteen-year old boy he was keen on the economics. A B C D 72 Can you tell me when the Law of Diminishing Marginal Utility A has got its name? B C D 73 - Is it true that the current prices for this commodity are relatively A B low? Yes, I’ve bought this stock for nothing yesterday. C D 74 With each successive purchase the consumer’s satisfaction A B had compensated less for the loss of money. C D 75 Our basic needs have not satisfied in much the same way by all A B C D commodities. UNIT 4 LABOUR MARKETS, EMPLOYMENT & SOURCES OF INCOME 4.1 Lead-in Section overview 4.2 Language Input Developing vocabulary 4.3 Background Information Income and employment 4.4 Comprehension Understanding the reading Reviewing the concept 4.5 Speaking & Writing Language focus Language in context Saying numbers: fractions Translator’s «false friends» Presenting Information Writing essays Communication skills Letter of application 4.6 Dialogue Recruitment 4.7 Reading for Cross-cultural Associations Labour problems 4.8 Role-play Consumer skills: Job hunting 4.9 Grammar Back Up Practice with verbs (III): Future tenses Practice with adverbs Topics for Power Point presentations Glossary Progress Check SECTION OVERVIEW You will earn money in several ways throughout your life. Part-time jobs are a major source of income for many high school students. In addition, young people often receive income from their parents or interest on a savings account. Understanding how people earn money will help you consider ways to increase your own income. In this section you will learn about different ways to analyze the various sources of income and how income and wealth are distributed in the market. 4.1 LEAD-IN Answer the following questions about the income and spending of a family. 1. In what way does your family allocate its income? 2. Do the income and spending of the family resemble those of the nation? LANGUAGE INPUT Familiarize yourself with the active vocabulary of Unit 1. account n Savings accounts and corporation stocks are types of wealth that usually produce income. счет, отчет, расчет по сделке Сберегательные счета и акции предприятий — это виды активов, которые обычно приносят доход. account v объяснять, считать; отчитываться; приводить к чему-либо Зарплата Марка и Клер составляет большую часть их ежегодного дохода. The salaries Marc and Claire earn account for most of their income each year. accountant n syn book-keeper Mary Farrar took a job as a book-keeper for a firm that constructed steel-frame buildings. бухгалтерский работник син счетовод, бухгалтер Мэри Фаррар стала работать бухгалтером на фирме, строившей железобетонные здания. amount n количество, сумма, итог, объем составлять сумму, достигать, равняться, быть равным The expenses increased by 2% Издержки возросли на 2% and amounted to 10% of total и составили сумму около 10% expenditures. всех расходов. amount v apply v подавать заявление; применять People can apply for the job by Просить о приеме на работу sending in a letter of application можно, послав заявление и and curriculum vitae containing автобиографию с данными об details of their education and образовании и опыте работы. experience. application n заявка, заявление, применение applicant n заявитель, кандидат, претендент, соискатель compensation n возмещение, компенсация, платеж, пособие; амер жалованье Жалованье наемных работников - это доход от работы на других лиц. Employee compensation is the income earned by working for others. debt n An individual’s debts are subtracted from personal wealth. долг, задолженность Из личного капитала физического лица вычитаются долги. determine v Clarify the way you determine goods as satisfactory. определять, устанавливать Поясните, каким образом вы определяете, что товары вас удовлетворяют. employ v нанимать на работу, задействовать employer n Usually the employer asks you to fill out an application. работодатель, наниматель Обычно наниматель просит вас заполнить заявление о приеме. employee n лицо наемного труда, служащий unemployment n безработица estimate v оценивать, предварительно подсчитывать, составлять смету estimate n Government economists must estimate information. оценка, подсчет, смета Экономисты в правительстве должны дать оценку данным. fringe n Employee compensation includes wages and fringe benefits such as health and accident insurance. pl fringes interest n Interest is the money received by people and corporations for depositing their money in savings accounts or lending it to others. дополнение, придаток Платежи служащим включают в себя зарплату и дополнительные выплаты, например страхование от болезней и несчастных случаев. дополнительные льготы процент; проценты, процентный доход; доля, участие Проценты — это доход, полученный частными лицами или организациями за размещение их денег на сберегательных счетах или за дачу их в долг другим лицам. interview v проводить собеседование, опрос interviewer n интервьюер interviewee n It is important to create the right kind of relationship, an adult-to-adult relationship with the interviewee or the interviewer. интервьюируемый Важно создать правильные, взрослые взаимоотношения между интервьюируемым и тем, кто проводит собеседование. own v иметь в собственности, владеть owner n собственник, владелец ownership n собственность; владение; имущество; право собственности Доход от аренды связан с правом собственности на это имущество. Rental income is connected with ownership of a property. payment n In economic theory, “labour” is any work undertaken in return for payments of fixed or regular nature. платеж, оплата, погашение Согласно экономической теории “труд” — это любая работа, выполненная в обмен на фиксированную или регулярную оплату. платежная ведомость; списочный состав The people on the payroll of a Люди, которые числятся в company or an organization are платежной ведомости компании the people who work for it and или организации - это люди, are paid by it. которые работают на нее и оплачиваются ею. payroll n possess v обладать, владеть (имуществом) He possesses a fortune of more Он обладает состоянием более than two-and-a-half-thousand двух с половиной тысяч million dollars. миллионов долларов. possessions n (pl) имущество, собственность A person with many valuable Капитал человека, у которого possessions but many debts много ценного имущества, но may have no more wealth than много долгов, может быть не a person with a few possessions меньше, чем у человека, but no debts. собственность которого невелика, но долгов нет. property n Rent is income from allowing others to use one’s property temporarily. имущество, собственность (в т.ч. земельная); право собственности; свойство Арендная плата — это доход от предоставления другим лицам права временно использовать чью-либо собственность. proprietor n собственник, владелец During economic crisis even Во время экономического proprietors learn to turn out кризиса даже собственники lights, when they are not in use, учатся выключать горящий без to cut business costs. надобности свет, чтобы уменьшить деловые издержки. recruit v принимать на работу When a company needs to Когда компании нужно нанять recruit or employ new people, it новых людей, она может may advertise the job or рекламировать работу или position in the appointing page должность в газете в разделе of a newspaper. рекламы рабочих мест. recruitment n наем на работу, комплектование reward n The surplus received from business is the reward of private enterprise known as “profit”. поощрение, вознаграждение Излишек, полученный от бизнеса, — это вознаграждение за частное предпринимательство, известное как прибыль. repay v возвращать деньги, отдавать долг, погашать, возмещать Бὁльшая часть дохода семьи Much of the income of the Lorraines is used to repay the loan on their house. Лоррейн уходит на погашение кредита на дом. source n Children got a task to define the sources of income in the family and to estimate what percentage of the income comes from each source. источник Дети получили задание определить источники дохода в семье и оценить, какой процент дохода получают из каждого источника. wealth n материальные блага, богатство DEVELOPING VOCABULARY 4.2.1 Consult a dictionary, write out the transcription and practise the pronunciation of the following words: a resume a transfer payment adult-to-adult relationship blue-collar workers changes throughout the economy colour debt employee inheritance interviewee interviewer janitors jewelry major source measure medical practitioners paycheque personnel manager plumber possession proprietor compensation receipt recruitment refuse of daily existence reward to transfer 4.2.2 Match the English word combinations in the left-hand column with the Russian equivalents 1. 2. 3. 4. 5. 6. 7. transfer payments to be self-employed to buy into the firm fringe benefits interest on savings rent and utilities to cut down (on heat waste) a. снизить расходы (на обогрев) b. утилизировать ежедневные отходы c. проценты по сбережениям d. предоставить ч-л за вознаграждение e. владеть средствами, фондами, активами f. деловые издержки g. подать заявление о приеме на должность 8. personal wealth h. дополнительные выплаты, льготы 9. expenses of a business i. заработать в качестве прибыли j. владеть собственностью 10. health and accident insurance 11. to utilise the refuse of daily existence k. заявление о приеме на работу / сопроводительное письмо 12. to provide something for a reward l. доход служащих и предпринимателей 13. corporation stock m. работать на себя, не по найму 14. employee and proprietor compensation n. акционерный капитал корпорации/ корпоративная акция 15. to earn as a return on something o. квартплата и коммунальные платежи 16. to own the property p. личный капитал 17. to possess the assets q. купить часть фирмы a letter of applica­tion / cover 18. letter r. страхование от болезней и несчастного случая s. работать в “подсобке” (оформлять операции, вести счета и пр.) 19. to interview junior members of the staff 20. to be a back-room employee 21. 22. to apply for the position to recruit personnel t. набирать штат u. проводить собеседование с нижестоящими сотрудниками v. передаточные/трансфертные платежи BACKGROUND INFORMATION Income and employment People’s incomes determine how many of the economy’s goods and services they can purchase. Income is the money a person receives in exchange for work or property. There are five basic types of income: Employee compensation is the income earned by working for others. It includes wages and fringe benefits such as health and accident insurance. Proprietor compensation is the income that self-employed people earn. Corporation profit is the income corporations have left after paying all the expenses. Interest is the money received by people and corporations for depositing their money in savings account or lending it to others. Rent is the income from allowing others to use one’s property temporarily. The total income is the sum of employee and proprietor compensation, corporation profit, interest and rent. In each category, people receive this income in return for providing goods or services. One other type of income is a transfer payment — money one person or group gives to another, though the receiver has not provided a specific good or service. Gifts, inheritances, and aid to the poor are three examples of transfer payments. During the past century, the percentage of people who work for themselves has generally declined. Increasingly, people are employees and not self-employed. By the type of work people do workers fall into one of four broad categories: 1. White-collar workers are people who do jobs in offices, such as secretaries, teachers, and insurance agents. 2. Blue-collar workers are people who do jobs in factories or outdoors. Artisans, such as carpenters and plumbers, are bluecollar workers. 3. Service workers provide services to other individuals businesses. Janitors, barbers, and police are service workers. or 4. Farm workers are people who work on their own farms or those of others. In the market system a person’s income is determined by how the market values that person’s resources and skills. Individuals, such as doctors, whose skills society values, receive high incomes. People who own valuable resources, such as capital to invest or land to develop, also receive high incomes. Income is not the same as wealth. Wealth is any resource that can be used to produce income. An individual’s possessions, such as a house, a car, or jewellery, are part of that person’s wealth. Each of these could be sold to produce income. Savings accounts and corporation stocks are types of wealth that usually produce income. Labour skills are not counted because they are difficult to measure. In addition, an individual’s debts are subtracted from personal wealth. A person with many valuable possessions but many debts may have no more wealth than a person with a few possessions but no debts. People with similar incomes may have very different amounts of wealth. Consider two women who receive an income of $25,000 a year. One earns all of her income working at a bank. The other receives her $25,000 income from dividends on stock worth $500,000. Aside from the stock the second woman owns, the possessions and debts of the two are similar. The difference in stock ownership, though, is large. The second woman is much wealthier than the first woman. When individuals receive any income, whether as allowance, paycheque, or gift, most of that income is spent. Spending becomes income for someone else. The money each individual spends multiplies throughout the economy as others receive and spend parts of it. In addition, the choice you and others make can lead to investment spending. More things are made and more places are built. Thus spending results in changes throughout the economy. 4.4 COMPREHENSION UNDERSTANDING THE READING 4.4.1 Give extensive answers to the questions. Use the following expressions to start your answers: I have no doubts that …; To make a long story short …; I dare say …; Frankly speaking I have no idea …; As a matter of fact … ; I think the main reason for that is …; No doubt …; It’s absolutely necessary to mention that …; 1. What is the difference between employee and proprietor compensa­tion? 2. How does a corporation determine the amount of its profit? 3. What is understood by interest income? 4. Why is rental income connected with ownership of a property? 5. How does a transfer payment differ from all other sources of income? 6. What are the four types of work people do? 7. What is the difference between a blue-collar worker and a whitecollar worker? 8. What are the basic sources of people’s incomes? 9. What determines how income is distributed in a market system? 10. What evidence shows that a gap exists between the rich and the poor? 11. What is the multiplier effect of spending? 12. What effect would an increase in demand for shoes have on total investment spending? REVIEWING THE CONCEPT 4.4.2 Say whether these statements are true (T) or false (F), and explain why. e.g. I believe it is true that … . I strongly doubt that … because … . TF 1. Proprietor compensation is the income that people working for themselves and not on the payroll of a company earn. TF 2. The income earned by working for others includes wages and fringe benefits such as health and accident insurance and is called proprietor compensation. TF 3. Money paid as income on investments or loans is called interest. TF 4. Money paid to use an office or house or factory for a period of time is rent. TF 5. The total income is the sum of employee and proprietor compensation, corporation profit, interest and rent excluded. TF 6. Gifts, inheritances, rent and aid to the poor are examples of transfer payments — money one person or group gives to another, only if the receiver has provided a specific good or service. TF 7. At present most people are employees and not self-employed. TF 8. A house, a car, a debt, allowance, a paycheque, a gift, or jewelry, are not only a part of an individual’s income but also of any resource that can be used to produce income. TF 9. Most of an individual’s income is spent and thus becomes income for someone else or, in other words, multiplies throughout the economy as others receive and spend parts of it. T F 10. On the evidence to date spending has resulted in changes throughout the economy. 4.4.3 a). Change the italicised expressions by the synonyms from the box. (a) interest; (b) employee compensation; (c) to be self-employed; (d) transfer payment; (e) rent; (f) wage; (g) corporation profit (2); (h) proprietor income; on the payroll Nothing in the economy can change without causing changes throughout the entire economy. Think of what happens when workers receive a …(1)… pay raise. As consumers, these individuals have more money to spend. As they increase their spending, corporations receive greater …(2)… income. There are five basic types of income in the USA: …(3)… the income earned by working for others; ...(4)… income earned by people who work for themselves; …(5)… the income that a corporation has after paying all of its expenses; …(6)… money paid or received for lending money; …(7)… income from fees charged to people for the privilege of using property temporarily. The distribution of income between the five categories changes over time. During the past century, the percentage of people …(8)… who work for themselves has generally declined. Increasingly, people are employees and not employers. The people who work for a company, all the people (9) on a list of a company’s employees and the amount of money they are to be paid, are its employees, personnel, staff, workers or workforce. One other type of income is …(10)… money that one person or group gives to another even though the receiver has not provided a specific good or service. Gifts, inheritances, and aid to the poor are examples of this type of income. 1 2 3 4 5 6 7 8 9 10 b). Say if in your opinion the five basic types of income earned by the US citizens differ from those of the Russian citizens. c). Write a 100-word summary about various sources of income and the effects of spending. Name five professions, other than in the texts above, determine their major source of income and the type of work they perform. Give an example of each of the four basic types of work people perform. Give an example of income an individual may receive from each of the basic resources — land, labor, and capital. 4.4.4 a). Replace the Russian word combinations by their English equivalents. A.: I dare say that the good news is that thanks to the bad news of the energy crisis and sky-high (цены), the habit of mindless waste is replaced with the intention to cut down everything possible. B.: My attitude from the beginning of the energy crisis has been that to begin with we should apply common sense to cut down on heat waste. C.: I know that to avoid (долги) more people are scheduling meatless meals. Some are raising vegetables for reasons other than taste. A.: Of course if the government doesn’t supply people with (дополнительные выплаты), cuts aid for the poor, the signs of thrift and prudence25 are seen all over the country. For example, families are turning to the second-hand markets for things like bikes, people are taking more shoes to shops for repair. C.: You may well be right, people are eager to find (временную работу) mending goods like handbags, belts and golf bags. B.: You have a point here, the do-it-yourself trend in carpentry, plumbing, auto repair, where people (работать на себя, не по найму) is expanding. I have also noticed that solid citizens have taken to buying used clothes, and garage sales and tag sales are popular in many neighbourhoods. A.: I see what you mean, also those who (владеет собственностью) seem increasingly willing to utilise the refuse of daily existence — cans, bottles, newspapers — into recycling systems. Some restaurants report more calls for doggie bags for taking home leftovers. C.: I agree completely. Even proprietors are learning to turn out lights, when they are not in use, to cut (деловые издержки). b). Sum up the ways to cut expenses for - a household - a business c). Give examples of mindless waste. d). Say how profit and loss can be managed by - a household - a business 25 Экономность и бережливость. 4.4.5 Render the following into English: A.: Насколько мне известно, в настоящее время доходы студентов разнообразны, поскольку они часто получают средства либо от родителей, либо стипендию в вузе. Меньше студентов имеют сберегательный счет в банке и получают проценты по нему. B.: Я абсолютно с Вами согласен. К тому же сегодня большинство студентов заняты на временных работах, получая определенные выплаты, и эта заработная плата позволяет им расширить источники доходов. A.: Интересно, что некоторые предприимчивые молодые люди имеют свой бизнес и работают на себя, т.е. получают доход, уплатив все деловые издержки. Увеличивается число тех, кто использует в качестве дополнительного дохода арендную плату за какую-либо собственность. B.: Другими словами, если студент хорошо изучил, как люди зарабатывают деньги, это поможет ему увеличить собственный доход. A.: Точно! Лучше не скажешь! Вот когда наступает время оценить, а иногда и измерить в денежном выражении знание экономики! C.: В основном я с Вами согласен, но иногда студенты имеют далеко не один источник дохода. И всего лишь малая часть такого рода доходов тратится на то, чтобы оплатить расходы на образование. B.: Позвольте здесь с Вами не согласиться. Все же большинство студентов не получают ни зарплаты, ни процентов по вкладам, ни доходов от предпринимательской деятельности. Основным источ­ни­ком их доходов является помощь родителей или стипендия, которую нельзя отнести к постоянным выплатам, так как она зависит от результатов экзаменов. C.: Может быть, Вы и правы. Тем не менее, в основе различий, на мой взгляд, лежит необходимость отличать доход от богатства. A.: Что Вы под этим понимаете? C.: Общеизвестно, что доход — это еще вовсе не богатство. Зато богатство можно использовать для получения дохода, например, в виде ренты, процентов от вкладов, дохода от акционерного капитала какой-либо корпорации. Поэтому источники доходов студентов зависят от источников благосостояния их семей. 4.5 SPEAKING & WRITING Language focus 4.5.1 Saying numbers: fractions We say simple fractions like ordinal numbers (fifth, twenty third, etc.): a (one) third a (one) fifth a (one) sixth Also: ⅛ — one eighth, ⅜ — three eighths, ⅔ — two thirds, ¼ hour — a quarter of an hour, ¾ hour — three quarters of an hour. More complex fractions can be expressed by using the word over. ²³³∕509 — two hundred and thirty three over five hundred and nine. Note, however, the following: a half, three quarters, two and three quarters, a quarter, three and a half What are these fractions in figures? Write them. eleven sixteenths three sevenths three quarters of an hour seven tenths of a mile two and three quarters per cent two and two thirds inches three fifths of a ton a (one) quarter of a kilometer two thirds per cent = two thirds of one per cent What are these fractions in words? Write them. ⅛, ½, ¼, ¾, ¾ hour, ⅓, ⅔, ⅜, ⅝, ⅞, ²∕5, ²³∕409, ³³∕507, ¼ hour, 5¾ tons Read the following: In an opinion poll published today, over ¾ of the electorate say they intend to vote in next month’s referendum. ¼ of voters say they will definitely vote Yes, while ⅓will vote No. But this leaves over ²∕5 of the voters who haven’t made up their minds. Both sides remain hopeful. A spokesman for the “Yes” campaign said, “At the moment, ⅔ of the electorate won’t vote No.” A spokesman for the other side replied, “That’s true, but ¾ won’t vote Yes!” Language in context WATCH OUT: translator’s “false friends”. income – returns – profit - surplus 4.5.2 a. Look up the dictionary to find the difference between the words income, returns, profit, surplus. Match the words with their meaning. Fill in the grid below. income 1. A a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something B an amount of something left over when requirements have been met; an excess of production or supply; an excess of income or assets over expenditure or liabilities in a given period, typically a financial year; the excess value of a company’s assets over the face value of its stock C a profit from an investment D money received, especially on a regular basis, for work or through investments returns 2. 3. 4. profit surplus 1 2 3 4 b. Fill in the blanks with income, returns, profit, surplus. 1. 2. 3. 4. 5. 6. 7. 8. 9. Product areas are being developed to produce maximum … . I advise you to keep record of your actual … and expenses for a month. Could you invest $30,000 now forego a college education, and with investment … still have the same lifetime earning power as a collegeeducated person? Equilibrium price is the point when there is no … or shortage so there is no pressure on price. This is the sort of … one could expect for unskilled, casual or parttime work. If the price is too high, a … will develop and move the item’s price down. Growth also keeps people employed and earning … . Entrepreneurs, seeing the opportunity of … in a growing economy, will form new businesses, such as consulting firms, restaurants and stores. The managers are sure that future … from the equipment justify the purchases. 4.5.3 a. Fill in prepositions or adverbial particles where necessary. (Below is an extract from a 30-year old TV interview) TV correspondent: The debate on the distribution … income often focuses … the conditions … the poor … the United States. Carla Sanderson is one … America’s poor. … November 6, Carla and her three children dined on frozen waffles and water. Carla knew that her children would have to eat waffles or nothing. Carla, what is your monthly pay? Carla Sanderson: Well, I’d just like to say that my monthly take-home pay is $718, but I have paid the $365 … the month’s rent and utilities, and some other bills this month. TV correspondent: Would it be right to place your family among the poor? Carla Sanderson: I have grown … … a middle-income family. To admit the truth, I am poor. The last week … August we ate oatmeal three times … a day because that’s what was left … the cupboard; can you believe that? TV correspondent: The Bureau of the Census defined poverty as an income … $9,86226 a year … a family … four. This amount was $1,000 more than Carla Sanderson earned … a secretary … a local government agency … a small city. Carla Sanderson: Sorry to butt …, but about a year ago I left my husband in California. He was sick … alcoholism and I worried … the safety … our children. I sold my possessions and started … home. Within two weeks I found an apartment and a job. The rent … the apartment was nearly 50 per cent … my income. I decided to stay here no matter how difficult it was to meet expenses. I buy clothes … thrift shops27. I received $60 … a month … the federal- and statefunded program … parents … children under 18. But government budget cuts eliminated my child aid. So I have only to rely … income … my job. TV correspondent: Thus, unemployment is not one … Carla Sanderson’s problems. She has a job, though it doesn’t pay well. Stretching her income to meet daily expenses is her main economic problem. 26 27 In 1989. Note that in 2021 poverty level for a US family of 4 was $26,500. Stores, selling used but serviceable clothes. a. Sum up Carla’s income and expenses. b. Comment on the way Carla’s life has changed both in terms of her income and expenses. c. Prove that Carla’s income is not enough to cover her spendings. d. Prove that Carla’s level of income is the level of poverty. Presenting information 4.5.4 Comment on the table below. Say how it compares with the dialogue. Make a presentation to compare poverty level statistics in differerent counries. Table 1. The 2021 U.S. Poverty Guidelines Family Size: 48 Contiguous States & D.C.: Alaska: Hawaii: 1 $12,880 $16,090 $14,820 2 $17,420 $21,770 $20,040 3 $21,960 $27,450 $25,260 4 $26,500 $33,130 $30,480 5 $31,040 $38,810 $35,700 6 $35,580 $44,490 $40,920 7 $40,120 $50,170 $46,140 8 $44,660 $55,850 $51,360 each additional person, add: $4,540 $5,680 $5,220 Note: The level of poverty changes with the number of household members. Each year, the poverty guidelines are increased/decreased due to changes in the CPI28. In most cases, the numbers go up. Source: https://20somethingfinance.com/what-is-the-united-states-poverty-line/ 28 abbreviation (in the US) Consumer Price Index 4.6 DIALOGUE RECRUITMENT When a company needs to recruit or employ new people, it may decide to advertise the job or position in the appointing page of a newspaper. People who are interested can then apply for the job by sending in a letter of application and curriculum vitae containing details of their education and experience. The company will then draw up a list of candidates, who are invited to attend an interview. 4.6.1 a. Read the dialogue about the Personnel Manager who answers questions about the way he interviews and selects candidates. Personnel Manager (P.M.): The most important thing when interviewing a candidate is his character, his ability to react, his intelligence and his suitability for the position for which he is being interviewed. Reporter (R.): And to what extent does the person’s appearance influence your decision? P.M.: It is important that the person is well presented, is neat and tidy, and that he or she has a good manner, because that shows a lot about personality. R.: Do you expect the candidate to be prepared in any way for the interview, or how should he prepare himself for the interview? P.M.: Normally the candidate has had one or two interviews with junior members of the staff before he gets to my level, and I expect the person concerned to have a good knowledge of what the company does, what he’s expected to do, and who he is going to report to. If the candidate doesn’t give an impression of understanding one of those three items, then he gets marked down accordingly. R.: How does a candidate go wrong? P.M.: The major way a candidate goes wrong is by basically becoming a yes-man or a yes-woman and agreeing with everything you say. Also you have to feel that the candidate is going to be good and he has to show himself to be not just “Yes, sir, thank you very much. Yes, I agree with that.” Sometimes I lay dummy questions, in which I want a “no” answer, and if he continues to say “yes”, then he goes down. R.: What would you advise to a candidate, going to an interview? P.M.: I would say to him first of all to listen; secondly, to ask the right questions; and, thirdly, perhaps, the most important, to create the right kind of relationship, I would call it an adult-to-adult relationship with the interviewee or the interviewer. When you get a yes-man in front of you, he is creating an adult-to-a-child conversation and in most cases managers are not interested in employing a child. b. Sum up: the mistakes a candidate can make in an interview the qualities a candidate must have his advice to interviewees look up the Internet and find out the kind of papers a candidate must have with him/her. a. Recap the dialogue as if you were: - an interviewer - an interviewee. 4.6.2. a) Read the following dialogue. AN INTERVIEW FOR THE JOB Personnel Manager (P.M.): Come in! (A young woman enters, rather formally dressed, smiling to cover her nervousness.) Janet Nicholson, isn’t it? Janet (J.): Yes, that’s right. P.M.: Do sit down, Janet. Now — you’re 21, and you’ve just finished at the University of Kent. Your professor thinks you ought to get a good degree — an upper second probably — in French, statistics and finance. What made you choose finance? It’s not a subject studied in school — perhaps that was why? J.: Well, partly. P.M.: And partly what else? J.: I thought I’d like to learn something about financial matters. P.M.: Now you have applied to work with us as a junior assistant: suppose you tell me a bit more about yourself? J.: (rather taken aback): What sort of thing? P.M.: Do you think you’d like working in an office? J.: I did do three weeks as a temp in my Easter vac — just filing and that sort of thing. But I want to use my university subjects really. P.M.: Of course. Do you think you would mind routine work, like reading foreign papers for us every day? J.: I should love it. P.M.: And you wouldn’t mind being just a back-room girl? J.: I don’t think so. I like making digests. I did a little for my Prof. last vac. P.M.: Good, good. Now isn’t there anything you like to ask me? J.: (nervously): You said “good salary” in the advertisement, but you actually didn’t say how much. P.M.: We were thinking of £900 as the rate for the first three months: You’d have to be on probation for three months, and then if everything was satisfactory we’d raise it to £1,000 after that. J.: (rather surprised at her own boldness) I suppose you couldn’t make it £1,000 for a start and £1,100 afterwards? P.M.: Well, I’ll tell you what we’ll do. My partner wants to give you a written test now, if you go to the room at the end of the corridor. Assuming you pass that, write to us when you’ve got your degree results, and if you get an upper second we’ll start you at £1,000. J.: Thank you. (Rising) I’ll let you know. Goodbye. (She goes out.) b) Analyse the interview as if you were the Personnel Manager from the previous dialogue. c) Use the models below to write Janet’s letter of application, covering letter and CV. Communication skills A letter of application normally contains three or more paragraphs in which you should: confirm that you wish to apply say where you learned about the job say why you are interested in the position and relate your interests to those of the company show what you can contribute to the job by highlighting your most relevant skills and experience indicate your willingness to attend an interview (and possibly state when you would be free to attend) A cover (covering) letter is essentially an advert29 for the CV. This is a simple, concise and formal letter that you send with your CV when applying for a job. Key points to mention in a cover letter How you can be contacted. Make it easy for the employer to contact you. Give them as much information as you can, including your: – Name – Home address – Home telephone number – Mobile number – Email address The job you are applying for. Where you saw the job advertised and also the date. Mention how you relate to the companies values and aspirations (i.e. your ‘soft skills’). Compliment the company on its reputation and client focus etc. Mention any recent news stories about them. 29 advertisement 4.6.3 Look at the sample below. Write Janet Nicholson’s Letter of Application, making use of the information from AN INTERVIEW FOR THE JOB above. Edith Roberts 6 Carlswood Street Redhill Surrey 8th January Mrs Cynthia Dryden 44 Randolf Square London EC1 4BE Dear Mrs Dryden, I would like to apply for the post of personal assistant advertised in today’s Guardian. As you can see from my curriculum vitae, I have had six years’ experience as a personal secretary. Five of these have been in films and television and I am particularly keen to continue working in this industry. I enclose my curriculum vitae and will be available for an interview any day after 21 September and able to take up a new appointment from 1 October. I look forward to your reply. Yours sincerely, Edith Roberts EDITH ROBERTS Enc: 1 4.6.4.a. Study the following CV carefully to see how the information is presented and decide where each of the following headings should be placed: (a) REFERENCES (c) PERSONAL DETAILS (e) EDUCATION (b) INTERESTS (d) PROFESSIONAL EXPERIENCE (f) ADDITIONAL SKILLS Curriculum vitae 1_______________ Name: Susan Robertson Date of Birth: 6 June 1968 Nationality: British Address: 52 Hanover Street Edinburgh EH4 3LM Scotland Telephone: 031 449 0237 2_______________ 2011–2012 London Chamber of Commerce and Industry Diploma in Public Relations 2008-2011 University of London BA (Honours) In Journalism and Media Studies 2001-2009 Fettes College, Edinburgh A-levels in German , English , History 3_______________ 2012 to present: Scottish Wildfire Trust Department of Public Relations Summers of 2010 and 2011 Three-month training period with the Glasgow Herald. Assistant to the sports editor. Summer of 2009 Sales assistant in the record department of Harris Stores Ltd., Edinburgh 4_______________ Sports: Cross-country skiing, rock-climbing and swimming. Secretary of the local branch of “Action”, an association organising summer camps for disabled children. 5_______________ Camp counselling certificate Grade 3 ski instructor Driver’s licence (car and motorcycle) PC user (Word, Excel, Power Point) Fluent German and good working knowledge of French 6_______________ Geoffrey Williams, Professor of Journalism, University of London Bill Denholm, Sports Editor, Glasgow Herald b. Use the above template as a model for Janet Nicholson’s CV. 4.7 READING FOR CROSS-CULTURAL ASSOCIATIONS 4.7.1. a. Consider the information below. Recently the changes in the areas in which people work in Britain have affected the kind of work that they are required to do. As might be expected, the better educated one is, the less likely one is to be unemployed. Only 5% of people with a university degree are unemployed as compared to 14% of those who have no qualifications. In Britain today there are fewer and fewer jobs which require unskilled, manual labour — partly because of the decline of manufacturing and heavy industry; partly because more and more jobs in all sectors require workers to be more skilled and qualified. Not only is there an increase in the number of higher skilled jobs, the general skill requirement of quite ordinary jobs is increasing nowadays. It is well known that higher education equals a bigger salary. Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level. Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma. Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree. Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.30 A Master's degree program or any post-graduate program in the United Kingdom costs anywhere from £29,600 to £88,700 and lasts approximately two years. That is quite an investment. Many people pursue higher education as a tactic to switch into a higher paying job. If one can afford the costs of higher education then the return on investment is definitely worth it. The way in which work is organised is also changing. In certain trades and professions it has always been relatively common for people to work on a “freelance31” basis, e.g. in journalism, or construction industry, where craftsmen are often employed for the duration of a particular building project. But “contract working” is becoming much more common. In an extremely wide variety of occupations people are now employed for limited, fixed periods, after which they have to find themselves another position. 30 31 http://www.salaryexplorer.com/salary-survey.php?loc=228&loctype=1 - Accessed 16/08/2021. Внештатный сотрудник. In 2010 there has been a dramatic increase in the amount of part-time work. (This is defined as working 30 hours or fewer a week). At 7.82 million the part-time employment level was the highest since records began in 1992, and represented more than a quarter of the workforce. Since that time the tendency has changed. Today the number of parttime employees in the UK is decreasing, with the number of part-time workers down 158,000 over the second quarter of 2021. This, along with the drop in self-employed workers, is driving the overall decrease in employment in the UK at the present time. However, there are thousands of part-time jobs available and pay can vary enormously. Moreover, 80% of part-time workers are women. There are two reasons for this. First, women are more likely to want to work part-time in order to fit in with child care and family responsibilities. Second, women are more in demand in those areas where part-time work is prevalent. Though gender should not have an effect on pay, in reality, it does. Male employees in the United Kingdom earn 4% more than their female counterparts on average across all sectors. A person working in the United Kingdom typically earns around 71,000 GBP per year. Salaries range from 18,000 GBP (lowest average) to 317,000 GBP (highest average, actual maximum salary is higher).32 This is the average yearly salary including housing, transport, and other benefits. However, salaries vary drastically between different careers. Salaries in the United Kingdom range from 18,000 GBP per year (minimum salary) to 317,000 GBP per year (maximum average salary, actual maximum is higher). The median salary33 is 68,100 GBP per year, which means that half (50%) of the population are earning less than 68,100 GBP while the other half are earning more than 68,100 GBP. The median represents the middle salary value. 32 http://www.salaryexplorer.com/salary-survey.php?loc=228&loctype=1/ Accessed 16/08/2021/ 33 The median and the average salary are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. b. Answer the following questions, using the information from Table 1, 2 and 3. 1. How does a person’s salary progress over time? Table 1. 2. How does the education level affect one’s salary? Table 2. 3. Who gets paid more: men or women? Table 3. Source: http://www.salaryexplorer.com/salary-survey.php?loc=228&loctype=1 c. Consider the information above and finish the following “Do you think …” questions. Work in pairs. Ask you partner to answer them. 1. Who do you think is … ? 2. Why do you think there has been … ? 3. What percentage do you think … ? 4. For what reason do you think … ? 5. In what way do you think … differ? 6. … do you think … ? 7. … do you think … ? 8. … do you think … ? Supporting materials 4.7.1. a. Consider the information in Table 4 and discuss it in buzzgroups34. The traditional distinction between male breadwinners and female housewives no longer fits reality. Family life today is organization by a diverse and complex range of social relations. Moreover, women have increasingly entered paid employment over the last fifty years and they now form almost half of the workforce in most modern industrial societies. These changes have led some commentators to suggest that women are gaining equality at last and that a shift in power from men to women is taking place. Money management in the British household. Table 4. Family category % Income level Employment Husbandcontrolled pooling 38 Higher-income families Wife is not in paid work or she has part-time work Wifecontrolled pooling 26,5 Middle-income families Both partners in full-time paid work Husbandcontrol 21,7 (Traditional model) Man is the sole or main earner Wifecontrol 13,8 Low-income families Both partners are unemployed or income comes from social-security payments 34 A buzz group is a small group, consisting of three to six people who are given an assignment to complete in a short time period. b. Interview as many people as possible in order to make the similar table about Russian household. Compare the findings and report them in the form of Power Point presentation. c. Use words and phrases below to talk about trends and graphs. UP-verbs go up UP-nouns rise mount an increase a growth a rise an upward trend to increase grow jump DOWN-verbs DOWN-Nouns go/come down fall drop decline decreas shrink a fall a decrease a downturn a downward e NO CHANGE - trend AT THE TOP - verbs verbs remain stable stagnat reach a peak e remain constant stabilize AT THE BOTTOM - verbs even out level bottom out reach a low point 4.8 ROLE-PLAY Consumer skills FINDING A JOB Situation: You start looking for a job and learn how to do it using every opportunity. What you must decide: Find out where to start looking for a job, which documents should be presented / filled out, how to get ready for an interview. Cast Student A Student B Student C Student D Student E Student F Student G a. Looking for a job openings. Enact the following talks between Student A, involved in job-hunting, and Students B, C, D and E. Student A You are a student involved in job-hunting. You discuss this problem with your friends: a final-year student, your group-mates and your former school-mates. You wonder where you should start looking for job opportunities, what your first steps should be. If you were to begin looking for a job today, for what would you be qualified? What kinds of jobs are open to students? Would you need a resume? Make use of the helpful phrases: I am afraid I know next to nothing about it. Do I have to … ? That sounds like good advice. Thank you. I’m not sure I can do that. You see …(excuse). Isn’t there anything else I could do? I’m sure that’s excellent advice, only … . I’m afraid that’s out of the question. Student B You are a final-year student. You have some experience in job-hunting as you have started looking for a job and had talks with managers in different places (supermarkets, fast-food restaurants, stores, shopping centres) in order to find out if any jobs are available. You explain to your friend that the market place does not hire just anyone. In fact teenage unemployment is traditionally twice as high as overall unemployment rate. Where you look for work and the techniques you use in applying can be the difference between getting the job and remaining unemployed. Make use of the helpful phrases: Personally, I would advise you to … . You should keep in mind that … . I think your best course would be to … . It might be a good idea if you did it. Mind that … . Fortune favours the brave35. Student C You think that to begin with one should use all possible sources when job-hunting. You assume that one of the simplest but often overlooked sources is word-of-mouth. Your friend should let his friends and relatives know he is looking for a job and ask them whether they know of any job openings. Advise your friend to go to adult education center. There are full-time and part-time courses and one can even do correspondent courses, working for a qualification at home. Make use of the helpful phrases: First of all, never say die36. It goes without saying. If you ask me, I would … Why not do that? I think you should do … Better late than never. 35 Судьба благоприятствует смелым (Смелым всегда удача. Смелость города берет). 36 Никогда не следует падать духом. Student D You have tried another way that you consider often successful, e.g. to go to the supermarket near your home. You suggest asking the manager whether any jobs are available now or in the near future, fill out applications for jobs, leave your name, address and telephone number so that they can contact you if any jobs become available. Make use of the helpful phrases: As you know … . I suggest you do … . Why don’t you do … ? I have nothing against it. Frankly speaking, … . Rome was not built in a day. Student E That sounds a good idea to you. Besides you’ve heard that newspaper ads or “classifieds”37are a good source of job openings, as well as school councillors and teen job services. Often schools have bulletin boards where job openings are posted. Also, you know that public bulletin boards in stores list job openings. You think it might be a good idea to use private job agencies. But in this case your friend must be very cautious. Unlike public job agencies, the private firms charge a fee, sometimes a percentage of your salary. Whichever source your friend uses he shouldn’t be shy about seeking the job. Make use of the helpful phrases: I see. If it helps you, I’ll be very glad to … . I am all for it! As far as I know …. It’s a well-known fact that … . Anyway, … . And mind, second thoughts are best38. Classifieds, classified ads - «доска (рекламных) объявлений» раздел, секция, рубрика печатного периодического издания или Интернет-сайта, где группами публикуются обычно небольшие и сравнительно недорогие рекламно-информационные сообщения. 38 Семь раз отмерь, один раз отрежь. (Ср.: Вторые мысли — лучше). 37 b. Getting ready for an interview. Enact the following talks between Student A, Student F and Student G. Student A You have finished with your first step in job-hunting and you know that the second step is to fill out an application. After you find a job opening, you will have to show your potential employer why you are the right person for the job. In a sense, you are now selling a product — yourself. You want the employer to purchase your abilities rather than those of someone else. You ask your friend to permit you to use his name as reference. You know that often an employment application requires that you give names of friends or acquaintances as references and your prospective employer may contact these people to find out about your work habits and skills. Then you put one more step into your plan, i.e. “Write a Resume”. You are sure that it is very useful to have someone else to read your resume. In your opinion these three steps are the most important ones in job-hunting. Make use of the helpful phrases: That seems like good advice. Thank you very much. Would you mind if I … ? I see what you mean. In a nutshell, … . That sounds a good idea. That’s certainly a possibility. Student F You would like to point out that usually the employer asks you to fill out an application. You ask your friend to take into consideration that this step can be crucial. His potential employer must select candidates to interview, often using the application as a guide. You think the applicant should read the application form through before beginning to write. Your friend should make sure he understands what information is being requested, write neatly, and provide complete information. You don’t object to using your name as reference. You attract your friend’s attention to the following: employers looking for permanent, full-time workers often require a resume — an outline of your educational and employment background — in addition to an application. You know that some employers may want a resume for part-time employment. You emphasise that writing a resume while you are still a student provides practice at a skill you will need again in the future. Make use of the helpful phrases: I totally agree … . But make sure that … . I don’t mind it, of course you may … . Be careful! First impressions are most important. Moreover, … . To cut a long story short ... . OK, keep me in the picture. Student G You also don’t object to using your name as reference. From your point of view there is one more step that can affect an employer’s decision — that is an interview. You advise the beginner in job-hunting to find out something about the firm before going to the interview. You advise your friend to be on time, dress neatly, comb his hair, be polite, answer questions thoughtfully, speak clearly, and when he leaves, thank the interviewer for talking with you. Make use of the helpful phrases: In my opinion, … . Mind the proverb “When you are smiling the whole world smiles with you”. A good beginning makes a good ending. Watch out ! What about … ? Remember: most people hire people they like, rather than the most competent person. Making a Decision In coming to a decision, consider the following points: Rules of successful job-hunting. The pitfalls of a job interview. Documents needed while applying for a job. What other factors should be discussed? Your decision: 4.9 GRAMMAR BACK UP PRACTICE WITH VERBS (III) LEAD-IN Task 1. Familiarize yourself with the text. Translate the text into Russian. Supply it with the suitable title. Harper & Grant Ltd. is a growing company. A growing firm needs to advertise. Up till now, the Sales Manager, John Martin, has dealt with the advertising. He is going to employ an Advertising Agency to design the advertisements and place them in certain newspapers or magazines. An Advertising Agency is an organization which is supposed to handle advertising on behalf of the advertiser. It employs artists, copywriters 39, etc., who are specialists in the field. Its staff ought to be specialists in buying space in newspapers, or time on radio and television. They are usually able, therefore, to do a far more professional job than the advertising manager who belongs to a firm and who therefore has a limited experience. However, now the firm will have to employ an advertising manager to liaise with the agency. At Harper & Grant, John Martin is now too busy on the sales side to be able to handle the work involved. He needs an expert who will supervise an advertising campaign, check proofs, make sure that the agency use the media which best suit the company’s interests. The media are the various means by which one may advertise, for example in newspapers, magazines, on television, and on hoardings, large display boards, etc. John Martin also cannot cope with the increasing public relations work. This side of the business involves contacts with the public at large through newspapers, magazines and television, and must give editors correct information about the company and its products, when such information is needed. Mr. Grant has agreed that they had better appoint a new advertising manager, who should relieve John Martin of this work but still be ultimately responsible to him for advertising. In fact, the new department must be a branch of his Sales 39 Владелец авторского права Department. However, Mr. Grant is very interested in public relations and insists that the new “ad man” ought to be responsible to him for this side of the job. An advertisement has been inserted in the “situations vacant” column of several appropriate newspapers, giving details of the new appointment and inviting applications for the job. John Martin has to go through the written applications and decide which of the applicants have the right qualifications for the post. He is then supposed to interview the selected applicants from his short list and send his candidate, or candidates, to Mr. Grant for the final interview. Task 2. Use the Simple future of the verbs in brackets. Translate the sentences into Russian. 1. If the firm hires an advertising manager John Martin (to cope) with the increasing public relations work. 2. Provided the new advertising manager is appointed, s/he (to contact) the public at large through newspapers, magazines and television. 3. After the new advertising manager gets started, s/he (to give) editors correct information about the company and its products, when such information is needed. 4. Unless the Sales Manager gets support in his job he (to have) liase with the Advertising Agency himself. 5. In case the Advertising Agency (to handle) advertising on behalf of the advertiser, it will employ artists, copywriters, etc. 6. John Martin (to go) through the applications until he (to choose) a few applicants who have the right qualifications for the post. 7. When John Martin (to select) a few applicants from his short list, they will have a final interview with the Managing Director. 8. As long as the Managing Director (to interview) the candidates from the short list, he makes the decision in favour of one of the candidates. 9. So long as specialists from the Advertising Agency (to be) employed, they will do a far more professional job than the frim’s advertising manager who has a limited experience. 10. Providing the new ad manager (to have) the right qualifications for the post department s/he will carry out all public relations. PRACTICE WITH FUTURE: WILL, GOING TO AND THE PRESENT CONTINUOUS FOR THE FUTURE Look up a Grammar book and find answers to the following questions when checking ways of expressing the future. 1. When do we use will to talk about the future in English? a. We use shall / will + infinitive when we are simply giving information about the future, or predicting future events which are not already decided. You will not have anything left to buy other things, because you have spent all the money. As the price of the item increases, a smaller quantity will be bought. When we predict the future, we often use will with the following verbs and expressions: think, expect, believe, be sure, be afraid. I think it will help you to understand how demand and supply work. b. We also use will when we decide to do something at the moment of speaking. - We need your CV. - Just a minute, I’ll bring it. I’ve left it in my car. c. You can use won’t to say that somebody refuses to do something: Peter tried to give John advice, but he won’t listen. 2. What is the difference between will and to be going to when used in predictions about the future? a. We use to be going to to emphasise the idea of intention, of a decision that has already been made. I am going to stop him putting us in a mess because of overdue delivery even if it’s the last thing I do. b. We use to be going to to make predictions based on present evidence. Oh, no! Look at those cars! They are going to crash! c. We use to be going to when we have already decided to do something. - I’ve heard you are rescheduling the sales department. - That’s right, I am going to meet an urgent order. 3. When do we use the present continuous and to be going to to express future in English? a. When we talk about things, we have already arranged to do, or planned to do in the future, we can use the present continuous or going to. I can’t come to you tomorrow, I am working overtime. Mr. Martin is having (going to have) a talk with H. Grant about the delay in delivery of the plastic coated sheets tomorrow morning. b. When we make predictions about the future we can use going to (or will), but not the present continuous. We have failed to meet the delivery date! It’s going to cost us a lot of money! Exercise 4.9.1. Choose the correct form of the verb. 1. I hear the government has announced it will / are going to raise taxes again. 2. At what point will the consumer stop / is the consumer going to stop buying the commodity at the current price? 3. My car won’t / isn’t going to start. It must be the cold, I think. 4. Why don’t you come round tomorrow and I shall / am going to cook you a meal? 5. I’ll start / am going to start a new job next week. 6. A consumer will go on buying / is going on buying a product for as long as he continues to be satisfied. 7. The demand for the commodity will go down / is going to go down if the quantity of the commodity increases. 8. — John told me that you are delivering the console control desks for a big computer company. — Yes, we will / are going to sign another contract with it next month. 9. The suppliers have got some trouble. I’m afraid they will be / are going to be late with delivery. 10. — Would you like to come to the Sales Office and discuss the penalty clause with us? — All right. I shall come / am going to come at 11. 11. — Have you changed your mind about accepting the offer? — No, I shall accept / am going to accept it. 12. — I’ve come out without any money. — Never mind, I’ll lend / am going to lend you some. How much do you want? 13. — Look what I’ve just bought at an auction! — What an extraordinary thing! Where will you put it / are you going to put it? 14. — I’ve planned my actions for the next week. — That is very clever of you. What will you do/are you going to do with that penalty clause? Exercise 4.9.2. Put the verb into the correct form using will or going to. 1. The prices determine who _____ (to buy) the products and what _____ (to be) the mix of consumer and capital goods. 2. — Look! There is smoke coming out of the assembly shop! It’s on fire! — Good heavens! I _____ (to call) the fire brigade immediately! 3. — We haven’t delivered goods in time. —Yes, our partners _____ (to claim) compensation. 4. — Have you decided on what to do when the price goes up? — Oh, yes. If the price goes up a little, chances are I _____ (to pay) extra amount rather than go without this product. c. — What shall we do with the failure of suppliers to deliver on time? — I don’t know! I can’t make up my mind! — Come on, hurry up! Make a decision! — Okay then. We _____ (to insist) on the penalty. 6. — Why are you looking for the file under Bills of Lading? — Mr. Martin _____ (to find) the exact date of clearance for this vessel. 7. In a perfect market there can be only one price for a given commodity; the lowest price which sellers _____ (to accept) and the highest which buyers _____ (to pay). 8. The financial sacrifice _____ (to become) too great when the quality of a commodity gets worse. 9. — I hear you have been offered a job. — That’s right, but _____ (not to take it). 10. — This food is awful, isn’t it? — Yes, it’s disgusting! I _____ (to complain). Exercise 4.9.3. Complete the conversation. Use will/shall, going to, present continuous and the verbs given. Write a short summary of the situation. Mary and Nigel run a shop together Mo n d a y M.: I don’t know what _____ (we /do). We’ve hardly made any money for ages. N.: I think we should advertise. We can send our leaflets. M.: Yes. _____ (that /probably /get) our name more widely known. But do you think _____ (people /come ) into the shop? N.: Well, we could try advertising in the local paper. M.: That might be better. _____ (I /phone) and find out their rates. And what about local radio? N.: Good idea. _____ (I /phone) them? M.: OK, thanks. Tu e s d a y M.: We haven’t got enough money to pay for all the advertising we need. I’ve been in touch with the bank. _____ (I /see) the manager on Friday. N.: _____ (he /give) us a loan, do you think? M.: hope so. Fri d a y Manager: So you want to borrow some money. How ___ (you /spend) it? M.: _____ (we /advertise) on local radio and in the paper. We’ve planned it carefully. We only need 500 pounds. Manager: Very well. _____ (the bank /lend) you the money. But you must pay us back in three months. Can you do it? M.: _____ (we, do) it, I promise. Manager: Now, go and see the loans clerk and _____ (he /help) you fill in the necessary forms. M.: Thank you for your help. Manager: You’re welcome. PRACTICE WITH THE PRESENT SIMPLE FOR THE FUTURE 1. What kind of events do we mean when we use the present simple for the future? a. We use the present simple to talk about future events, which are part of a fixed timetable or fixed program or arrangement or plan which cannot change. The firm submits an application for specialists’ training in March. The first group of trainees comes in May (about the program of training). b. We use the present simple to refer to the future in clauses of time and condition after when, while, as soon as, after, before, until, if, unless, as / so long as , provided / providing (that). I will phone you when I find out the exact price of a new printer. We won’t sell our goods until the price amounts to $10 per unit. I will be able to take part in the bidding if my friend lends me $5 till tomorrow. Note! We can also use the present perfect after when, if, etc. to show that the first action will be finished before the second. I’ll lend you a five-dollar note when I’ve got it. Exercise 4.9.4. Complete the sentences using the correct form of the tense in brackets. 1. Our train _____ (leave) Moscow at 3.00 on Saturday and _____ (arrive) in Minsk at 9.00 on Sunday. 2. The most important bidding _____ (start) at 11.00 and _____ (finish) at 16.00 on Friday. 3. We’ve got plenty of time. Our plane _____ (not/take off) until 7 a.m. 4. I _____ (lend) you the money provided you _____ (pay) me back tomorrow. 5. We’d like to have some clarifications. The consumer _____ (be entitled) to any compensation if goods _____ (break down) through no fault of his. 6. We _____ (outbid40) the last recorded price until we _____ (be sure) that the item is worth buying. 7. We _____ (claim) compensation if they _____ (fail) to deliver desks on time? 8. The programme reads that the pension fund meeting _____ (be held) next week. 9. What time the delegation _____ (arrive)? 10. There is a penalty clause: we _____ (stand) to lose ten per cent of our price each week of overdue delivery. 11. According to the contract we _____ (keep) the production line clear till the end of the month. 12. His father _____ (not give) him any more money until he learns not to waste it. Exercise 4.9.5. Choose the correct form of the verbs in the anecdote. Socialism: If you have/will have two cows, you give/will give one to your neighbor. Communism: If you have/will have two cows, you give/will give them to the government and the government gives / will give you some milk. Fascism: If you have/will have two cows, you keep/will keep the cows and give/will give the milk to the government; then the government sells/will sell you some milk. Capitalism: If you have/will have two cows, you sell/will sell one and buy/will buy a bull. 40 Предложить более высокую цену, перекупить. Exercise 4.9.6. Correct the expressions marked in bold type. The proprietor of a highly successful optical shop was instructing his son as to how to charge a customer. “Son, he said, after you have fit the glasses, and he asks what the charge will, you say, “The charge is $10.” Then pause and wait to see if he will flinch41. If the customer will not flinch, you then say, “For the frames. The lenses will to be another $10”. Then you pause again, this time only slightly, and watch for the flinch. If the customer won’t flinch this time, you say firmly, “Each”. Exercise 4.9.7. Do it in English: 1. Джону Мартину, руководителю коммерческого отдела, завтра в 16 час. 30 мин. предстоит довольно неприятная встреча с недовольным клиентом. Мистер Браун сердит и собирается жаловаться на испорченный товар. Он заявил в телефонном разговоре: “Я совершенно неудовлетворен надежностью вашей мебели. Стол сломался не по нашей вине, а из-за низкого качества изделия. Если вы не пришлете вашего специалиста отремонтировать его, мы будем вынуждены аннулировать наш следующий заказ. Кроме того, я считаю, что мы имеем право на некоторую компенсацию”. 2. Если к декабрю я накоплю достаточно денег, я поеду на Рождество в Эдинбург. Турпоездка начинается 22 декабря. Если я найду еще одну работу с частичной занятостью, то съезжу еще и в Инвернесс. Там я собираюсь посетить места, связанные с Лохнесским чудовищем. 41 Вздрагивать PRACTICE WITH THE FUTURE CONTINUOUS: WILL BE + ... –ing 1. In what cases do we use future continuous? a. We use will be + ... –ing to talk about something which will be in progress at a time in the future. I’ll be having dinner at 7.00. Don’t phone me at 8.00. I’ll be having talks concerning a loan with the bank manager. d. We often use will be + ... –ing as a polite way of asking about someone’s plans, especially when we want someone to do something for us. Will you be using your calculator at the lesson? I wondered if I could borrow it. PRACTICE WITH THE FUTURE PERFECT: WILL HAVE + PAST PARTICIPLE 1. In what cases do we usually use the future perfect? We can use will have + Past Participle to talk about something that will be completed by (not later than) a certain time in the future. I’ll have studied the demand schedule by 3 p.m. Improvements in the methods of processing food won’t have been made by the arrival of inspectors. Will the buyers have taken a decision what prices they are willing to pay at the auction by 11 a.m.? Mr. Grant will have owned Harper & Grant Ltd for 10 years next January. “— I’ll visit the shop to make my complaint at 18.00. — No, I’m afraid, the shop will not have worked by then. Can you come earlier?” Exercise 4.9.8. Complete the sentences using the will have + Past Participle form of the verbs in brackets. 1. I need my car first thing tomorrow morning. Do you think _______ (you / repair) it by then? 2. Let’s hurry. The auction _______ (start) by the time we get there. 3. - We promise to pay the account within 5 days. - No, that’s too late. We _______ (place) the matter in the hands of our solicitors by the end of the week. 4. - Let’s meet outside the shop at 6 p.m. - All right. I think I _______ (persuade) Alex to make a complaint by that time, because, I am sure, the law is on our side. 5. The Managing Director is inclined to begin negotiations at 10 a.m. _______ you (clarify) all the details of the contract by the moment? 6. - One of our customers came to make a complaint about the faulty mixer. He is aggressive! - The manager will be with you in half an hour. - This man _______ (break) all the shop windows by then! 7. Guy is in casino. He has very little money and he is spending too much too quickly. Before the end of this hour, he _______ (spend) all his money. 8. You should stop using the faulty washing machine! By the time you call the repairman it _______ (break) completely. 9. I paid cash for a faulty lamp, but I didn’t keep the receipt. I’m afraid it’s too late. Tomorrow it _______ (be) 8 days with me. 10. I _______ (return) my companion’s money by June 25th. Exercise 4.9.9. Peter Wiles is the Production Manager. He is going to have a very hectic day tomorrow. Look at Peter’s plan. What will Peter have done by a certain time tomorrow? Model: By 9.30 tomorrow Peter will have dictated a report to the secretary. 09.00–09.30 Dictate a report on the trip to A. to the secretary. 10.00–12.00 Report to the Managing Director. 13.00–14.00 Have lunch with the Sales Manager. 14.30–15.30 Meet Alan Smith, the Globe Forwarding Company. 16.00–17.00 Look through the contract of Computer Company. Attention: Penalty clause! 17.30–18.00 Phone the Works Manager. PRACTICE WITH ADVERBS OF MANNER, PLACE AND DEFINITE TIME Ask yourself these questions when checking adverbs of manner, place or definite time. 1. How are adverbs of manner formed? a. Most of adverbs of manner are formed by adding –ly to the adjective. bad — badly usual — usually high — highly But! good — well b. We use fast, hard, late as both adjectives and adverbs. He is a hard worker / He works hard. But! “Hardly” means “almost no”. I’ve hardly got any money left. c. Not all words ending in –ly are adverbs. Some adjectives also end in -ly and have no adverb forms: (un)likely; (un)friendly; costly; deadly; lovely; silly; ugly. Selling your house can be a costly and time consuming business. We use the following adjectives instead of adverbs in different structures: The manager received a new employee in a friendly way (not: friendlily). Daily, weekly, monthly, yearly, quarterly — are both adjectives and adverbs. Yearly dividends were paid out to (the) stockholders. Exercise 4.9.10. Choose the correct answers. 1. They have close/closely studied the terms of Black & Co. for the machines they were going to buy. 2. As the items are sold one at a time buyers must fast/fastly decide what prices they are willing to pay. 3. I’m sorry to say but we are not complete/completely satisfied with the quality of your goods. 4. The boxes containing spare parts are not safe/safely packed. It should be done more proper/properly. 5. If the company want to attract new customers they must wide/widely advertise their goods. 6. If your shoes came apart without misuse after only one day’s wear, it is a very serious/seriously problem and it should be settled reasonable/reasonably. 7. The company makes profits and pays quarter/quarterly dividends to their stockholders. 8. You have to think of the price of the house as it is a cost/costly purchase. 9. The sellers sometimes change the terms of delivery if they are not very good/well for the customers. 10. We are interested in buying these computers as we require them urgent/urgently. 2. Where to place an adverb? What is the word order like? a. Adverbs of manner, place and time normally go after the direct object. __direct object__ + __adverb__ The manager considered the project very carefully. ___direct object_____ + __adverb__ He bought a faulty calculator yesterday. b. The adverb goes after the verb if there is no direct object. ____verb____ + __adverb__ The faulty parts were studied carefully. c. If there is more than one adverb, the usual order is: manner + place + time The foodstuffs were sold profitably at Brendan’s shop last month. manner place time d. An adverb does not normally go between a verb and its direct object. If you are at the auction you must decide everything quickly. The firm employed the workers the other day. e. Some adverbs of manner, place and time also go at the beginning of a clause if we want to emphasize it. Tomorrow we have to take part in the bidding. Exercise 4.9.11. Complete the sentences by putting the parts in brackets in the proper order. 1. Since the company (increased/has/lately/considerably/the prices) they are not attractive to customers. 2. He didn’t have enough time to read (yesterday/attentively/the contract). 3. The engineers (carefully/studied/later on in the day/the terms of the contract). 4. (Use/economists/nowadays/a demand schedule/widely) to study consumers’ demand. 5. People (invariably/the same amount of products/buy/now). 6. If you spend (at once/at the auction/all your money) you will have to drop out very quickly. 7. John is eager to buy (one of these days/this picture/at the auction) outbidding all the other participants. 8. Since Bond & Co. always provide shipping facilities to their customers they (sell /on CIF terms/usually/their goods). 9. To make these desks (the firm/by week/urgently/steel sheets/needed). the end of the 3. Should we place an adverb before or after the verb? a. An adverb normally goes before a full verb but after the verb “to be”, an auxiliary verb (have, will, can), or the first auxiliary when there is more than one auxiliary. In a market economy buyers and sellers usually answer the basic economic questions. Consumers are usually sensible to some price changes than to others. He has never taken part in the bidding before. b. In negative sentences adverbs of probability (probably, certainly) normally go before the negative won’t; not, etc. We probably won’t fulfil the customers’ demand. Exercise 4.9.12. Put the adverb in brackets into the correct place (with the verb). 1. The customers have been trying to contact us the whole day. (probably) 2. Suppliers want the price that allows them to make the most of money. (usually) 3. This section will help you understand how consumers fulfil their demands. (surely) 4. We live in the changing world of computer technology. (rapidly) 5. The auctions of sellers and buyers set the prices of goods and services. (always) 6. Have you studied reasons for elasticity of demand? (yet) 7. I recommend you not to accept a repair and to ask for a replacement of a faulty vacuum cleaner. (strongly) 8. Mike is waiting for a compensation from a shop. (still) 9. You and the supplier must negotiate a reasonable settlement. (certainly) 10. A car may cost 50% of your annual income. (easily) 4. What is the place of the adverbs of time: still, yet, already? a. Still goes before a full verb or after “to be“ or an auxiliary verb. These factors still influence the process of production of goods. Economists are still using a tool called a demand schedule to study demand. b. Yet is used only in questions and negatives and normally goes at the end of a clause. Have you studied our catalogue and price list yet? These goods aren’t sold to the highest bidder yet. c. We normally use “already” before a full verb or after “to be” or an auxiliary. He has already made up his mind about asking for a refund. He already changed jobs many times. We can also use ”already” at the end of a clause for emphasis. I’ve paid his bills already. Exercise 4.9.13. Choose the one underlined word combination which is incorrect. 1. Ann has a lot of responsibility in her job but she isn’t good-paid. A B C D 2. The people for the experiment were chosen complete at random. A B C D 3. There is one more topic to discuss the question namely A B C D of your salary. 4. He tried hardly to find a job but he had no luck. A B C D 5. When I came to the firm the company’s staff treated me very A B C friendly. D 6. Buyers have been always more sensitive to some price changes A B C D than to others. 7. Up-to-date equipment is introduced continually into production. A B C D 8. Your decision actually is the result of your tastes and your A B available cash income at the moment. C D 9. Upon receipt the customers had close looked through the terms A B C of the contract and agreed to sign it at once. D 10. She can hardly control her feelings. Even though she is A B an elderly woman and her son is 40, she treats him motherly. C D 11. — He doesn’t hardly ever write to us. But we normally do not A B worry if he visits Pam. — Oh! Pam is sometimes not responsible C for what she does. D PRACTICE WITH ADVERBS OF FREQUENCY OR REPETITION 1. Where shall we put these adverbs in a sentence? The English adverbs of frequency are placed before the main verb, but after the auxiliary and modal verbs. Except for the auxiliary verb 'to be', the adverb should be placed after this verb. I always examine the goods I buy at once. She is always inspecting the goods she buys. She never deals with complaint. She has never broken her side of a bargain. This car has never been repaired. Sometimes it is possible to bargain over prices. Often the value you place on an item will differ from its monetary value. a. Adverb phrases of frequency every morning/evening, once a week, daily, weekly, monthly, yearly normally go at the end (or the beginning) of a clause. I do physical exercises every morning. Once a week I play tennis at the court. b. We use sometimes and frequently before not or before isn’t, doesn’t, etc. Joe is sometimes not responsible for what he says. He is frequently not at home. Sue sometimes isn’t reliable. She frequently doesn’t get home till 11. Exercise 4.9.14. Put the adverbs of frequency and repetition in the correct place in the sentences. Sometimes more than one answer is possible. 1. Students work after school or during summer to sometimes earn money for buying some of the things they want. 2. He always has been interested in using a demand curve to study demand. 3. He is late for hardly ever appointments. 4. Many people include often savings as a fixed expense because they save regularly a part of their income. 5. High school students must make choices usually about what to do after graduation. 6. Evaluating sometimes the quality of a product can be difficult for the customer. 7. The consumer’s decision always is a matter of personal taste. 8. This item is in great demand rarely, so we make it in a small quantity. 9. Time deposits also sometimes are considered a form of money. PRACTICE WITH ADVERBS OF PROBABILITY 1. At what place do we put the adverbs of probability in the sentence? a. They normally go before a full verb, but after be or an auxiliary verb. The delivery has obviously been delayed. He is certainly the man who will put the things right. b. In negative sentences they normally go before the negative won’t, isn’t, not, etc. She probably won’t prove that the dress was bought at that shop as she hasn’t kept the receipt. You certainly can’t expect all of the purchase price back if your washing machine worked for half a year perfectly and then broke. c. Perhaps and maybe normally go at the beginning of a clause. Perhaps there was no time limit in the contract. Maybe we’ll do without the penalty clause. Note: Mind that maybe is quite informal. Exercise 4.9.15. Put the adverbs of probability in the correct place in the sentence. Peter Wiles is going to have a hectic day (probably). He thinks he will have a quiet morning dictating into a dictating machine a long report (maybe). His secretary, Jane, can type it back later (perhaps). John Martin comes into Peter’s office because he isn’t satisfied with the delay in delivery of some special plastic coated sheets (obviously). These sheets are wanted for a special order. To get this order, Harper & Grant had to promise to deliver these desks before a certain date (definitely). If they fail to deliver on time, they will lose money, because there is a penalty clause in the contract (certainly). But Harper & Grant did not have a penalty clause in their contract with the suppliers (occasionally). So they will lose money unless something can be done about it pretty quickly (probably). PRACTICE WITH ADVERBS OF DEGREE 1. What is the place of these adverbs in a sentence? Adverbs of degree fairly, quite, rather, pretty, too, enough, so modify adjectives or other adverbs. The agreement we managed to negotiate was quite reasonable. (adverb + adjective) He accepted the idea to reschedule the production line fairly well. (adverb + adverb) It is too late / late enough to take part in the bidding. I think I’ll drop out of the bargaining, I am too tired. The demand for hot dog buns is so high, because they are used with hot dogs. The demand curve shows that the desire to buy the item changes so slowly. This is such nice pork! But its price has doubled and I am bound to buy substitutes. I can’t afford such a waste of money. Note: We can use so (but not such) with many and much. There were so many overdue deliveries, that we had to claim compensation. I’ve got so much to do to honour the contract. We can use such (but not so) before a lot (of). It’s a pity that there were such a lot of mistakes in the test. Exercise 4.9.16. In the following sentences, choose the correct form in brackets. 1. There were not (enough people/people enough) to consider the complaints and to determine goods as satisfactory. 2. Allen has checked the thing (enough carefully/carefully enough) to operate it in the appropriate way. 3. Do you have (enough time/time enough) to go to the shop with me and help me with the complaint? 4. The demand for substitutes rises (enough fast/fast enough) because the price of the genuine product has doubled. 5. Improvements in the methods of processing food allowed suppliers to increase supply (enough soon/soon enough). 6. We arrived (enough early/early enough) to get on to the manager and to put him in a mess. 7. You should type (enough slowly/slowly enough) so that you will not make an error. 8. There are (enough orders/orders enough) for the goods which are wanted for stock and have no time limit. 9. We have (enough funds/funds enough) to share the extra cost of a field survey. 10. This man doesn’t have (enough experience/experience enough) to honour the delivery in this urgent situation. Glossary account n 1. a written or spoken report; description 2. a sum of money kept in a bank, building society, etc. which can be added to or taken from 3. a record or statement of money received or paid out, e.g. by a bank or business account v 1. consider 2. to give or be a satisfactory explanation for 3. to provide a satisfactory record, esp. of money received or paid out accountant n syn bookkeeper a person whose job is to consider and examine the money accounts of businesses or people amount n a collection or mass considered as a unit in terms of its size, number, etc. amount v to be equal to, e.g. in quantity or in meaning apply v 1. to request something, esp. officially and in writing 2. to bring or put into use or operation application n 1. (the act of making) a request, esp. officially and in writing 2. the act of putting something to use 3. a particular practical use applicant n a person who makes a request, esp. officially and in writing, for a job, for entrance to school or university etc. compensation 1. something (esp. money) given as a way of n compensating 2. money paid (by an insurer) to someone who has suffered injury or had property lost or damaged debt n 1. something owed to someone else 2. the state of owing; the duty of repaying something determine v 1. to (cause to) form a firm intention or decision 2. to fix or find out exactly, e.g. by making calculations, collecting information, etc. employ v 1. give work to (someone) and pay them for it 2. keep occupied 3. make use of employer n a person or group that employs others employee n a person who is employed unemployment 1. the number of people without work in a group or n society, in relation to the number of people wanting work 2. the state of being unemployed estimate v to judge or calculate the nature, value, size, amount, etc. of (something), esp. roughly; form an opinion about estimate n a calculation or judgment of the nature, value, size, amount, etc. of something interest n 1. a charge made for the borrowing of money 2. a share in a company, business, etc. interview v interviewer n interviewee n to ask questions of (someone) in an interview a person who asks questions of (someone) in an interview a person who is being or is to be interviewed, esp. for a job fringe n addition; the outer, marginal, or extreme part of an area, group, or sphere of activity pl fringes own v items that are given to an employee as part of his or her payment but apart from wages or salary (such as a company car, health insurance, or goods at a discount) to possess (something), esp. by lawful right owner n a person, who possesses (something), esp. by lawful right ownership n 1. basic right to possess something 2. property payment n 1. the act of paying 2. an amount of money that has been or must be paid payroll n 1. a list of workers employed by a company and the amount of wages each person is to be paid 2. the total amount of wages paid to all the workers in a particular company recruit v to find in order to employ; to get the services of recruitment n employment repay v 1. to return (what is owed) to (someone); pay back 2. to reward possess v to have as one’s property, as a quality, etc; own possession n he state of having, owning, or controlling something possessions n an item of property; something belonging to one (pl) property n 1. something which is owned; possessions 2. land, buildings, or both together 3. ownership, with its rights and duties according to the law proprietor n an owner of a business, invention etc. reward n (something gained or received as) a return for doing something good or valuable source n a place from which something comes; means of supply wealth n a large amount of money and possessions Topics for the Power Point presentations: 1. Five Вasic Types of Income 2. Transfer payments 3. Unemployment 4. Four categories of workers 5. Personal Wealth 6. Poverty Level 7. Personal Income and Spending 8. Multiplier effect of spending 9. Employment in Russia and the UK 10. Household Income Levels in the UK versus the RF 11. Advice to interviewees at the job interview 12. Rules of Job Hunting 13. Documents needed in applying for a job 14. Employment and recruitment. Progress Check COMPREHENSION I. Choose the correct word or phrase to complete the sentences. 9. Proprietor compensation is the income that white-collar workers / self-employed people earn. 10. Gifts, inheritances, and aid to the poor are three examples of transfer payments / fringe benefits. 11. Wealth / Rent is the income from allowing others to use one’s property temporarily. 12. White-collar workers / Blue-collar workers are people who do jobs in factories or outdoors. 13. Janitors, barbers, and police are service workers / selfemployed people. 14. In the market system personal wealth / a person’s income is determined by how the market values that person’s resources and skills. 15. Money received, especially on a regular basis, for work or through investments is profit / income. 16. The surplus / income received from business is the reward of private enterprise known as “profit”. 17. The major way a candidate goes wrong is by basically becoming a yes-man or a yes-woman and agreeing with everything an interviewer / an interviewee says. 18. Savings accounts and corporation stocks are types of surplus / wealth that usually produce income. II. Choose the one word or phrase that best completes the sentence. 11. Basic income is a system 1. to allow every person to have a similar to Social Security, a fair chance at an adequate quality of life. 2. This money is typically b provided This income, provided 3. to basic income at an amount below the poverty line. in which all citizens of a country unconditionally, c receive a set amount of money on a regular basis. The goal of a basic income 4. is given in addition to any system is d income for which a person works. 5. It is a way to combat income e inequality and ensure Partial basic income refers by the government or a similar public organization. which aims to narrow the gap 6. f in income inequality and give each person the same chance to build a life. 7. Basic income is common in g systems such as socialism, 1. 2. 3. 4. that each citizen has enough money on which to live. 5. 6. 7 12. America currently employs 1. systems similar to basic income, 2. The Earned Income Tax Credit (EITC) qualifies low-income individuals for tax breaks, To qualify for the credit, a person must earn below a certain annual income and 3. meet other eligibility requirements, Other systems are currently in place to help low-income 4. individuals meet their basic needs, 5. As with any social system or government program, On the one hand, it levels the playing field — no matter how 6. much money you make, On the other hand, it’s difficult to develop the organization and 7. structures required to make a basic income system 1. 2. 3. 4. a which in some cases can result in a refund for the individual. b basic income generates controversy. c including Medicaid for health care, the Supplemental Nutrition Assistance Program (SNAP) for food, and the Department of Housing and Urban Development (HUD) for shelter. d each person is guaranteed a set sum of money in fixed intervals, which allows people to live independently. e specifically for low-income individuals. f function the way it ideally should, which means that a true basic income system is more of a utopian dream than an achievable reality. g including having a child or not qualifying as a dependent on someone else’s tax returns. 5. 6. 7. 13. 1. 2. An independent contractor is a a self-employed taxpayer Independent contractors are b not considered employees, It is up to the payer to correctly 3. as either an independent contractor or an employee. who provide independent services to the general public. he must classify that individual classify each payee c as an employee or an independent contractor. Doctors, dentists, veterinarians, 4. lawyers and a host of other and they must pay their own d professionals who own their Social Security and Medicare taxes. own businesses However, the category also 5. the worker must perform includes contractors, e subcontractors, freelance services not directly controlled by the employer. writers, auctioneers and others When a business owner or 6. who controls his own anyone else decides to pay f someone for work, employment circumstances, including when and how work is done. To be classified as the latter, are classified as independent 7. g contractors by the Internal Revenue Service (IRS). 1. 2. 3. 4. 5. 6. 7. 14. Self-employed is a situation in 1. but does not work with the day- which an individual works for a himself 2. company. A self-employed individual b earns his income Being self-employed is a 3. to-day operation of the usually on a quarterly basis. instead of working for an different situation c employer that pays a salary or a wage. A business owner is someone 4. for being self-employed versus who owns a company d being a normal employee or a business owner. 5. In contrast, a person who is e self-employed Furthermore, there are often 6. different taxation-related f g pay estimated taxes, 2. which he is also the primary or sole operator. Self-employed persons must 1. owner. owns his own business, of implications 7. than simply being a business 3. 4. through conducting profitable operations. 5. 6. 7. II. 15. Match each of the phrases on the left with an appropriate explanation on the right. 1. 2. 3. 4. 5. income a interest b savings c account blue-collar d worker accountant e estimate a person whose job is professional or clerical and usually salaried employees whose job entails physical labor, such as in a factory or workshop a person who is paid to work for an organization or for another person an official request for something, usually in writing a fee paid for the use of another party’s money an account provided by a bank to save money 6. f and earn interest on the cash held in the account 7. 8. 9. 10. 1. employer g white-collar h worker employee i application 2. j 3. an approximate calculation of a quantity or value money that is earned from doing work or received from investments a person or business that employs one or more people a qualified person who is trained in preparation, auditing and analysis of accounts 4. 5. 6. 7. 8. 9. 10. 16 1. 2. 3. part-time job a full-time job b wealth c to distribute a sum of money that is owed or due to give something out to several people, or to spread or supply something left to one’s choice; not required or mandatory an arrangement in which a bank keeps a record 4. d of the money that a person puts in and takes out of the bank 5. 6. 7. 8. 9. 10. 1. to allocate e optional f account g applicant h debt i to evaluate j tradeoffs 2. 3. the possession of a large amount of money, property, or other valuable things to judge a situation in which you balance two opposing situations a form of employment that carries fewer hours per week than a full-time job to divide something for a special reason or to particular people, companies, etc. done during the full number of hours considered normal or standard a person who applies for a post of employment 4. 5. 6. 7. 8. 9. 10. 17 1. unemployment a budget the person who asks the questions during an interview an employment benefit (such as a pension or a 2. b paid holiday) granted by an employer that does not affect basic wage rates 3. interviewee c an amount that is paid or payable 4. to adjust d the state, relation, or fact of being an owner 5. 6. 7. 8. 9. 10. 1. fringe benefit taxable income payment f g interviewer h property i ownership 2. e j 3. the state of being unemployed, especially involuntarily the person who answers the questions during an interview an object or objects that belong to someone an estimate of costs, revenues, and resources over a specified period to change something slightly, to make it more correct, effective, or suitable gross income from which standard deductions and other allowances have been subtracted 4. 5. 6. 7. 8. 9. 10. 18 1. 2. payroll a proprietor b recruitment something given in exchange for good behaviour or good work to pay back money borrowed from someone the amount of something that is permitted, 3. c especially within a set of regulations or for a specified purpose 4. reward d the owner of a business, or a holder of property 5. source e the fact that you have or own something 6. 7. 8. 9. 10. 1. to repay f transfer g payment possessions h allowance i employee compensation 2. 3. j a list of a company’s employees and the amount of money they are to be paid. the process of finding people to work for a company the total amount an employee can expect to receive when working for an organization. any thing or place from which something comes, arises, or is obtained money received by an individual or family from the state or other body 4. 5. 6. 7. 8. 9. 10. LANGUAGE FOCUS Fill in the gaps with a suitable preposition. 19. Personal income refers … (1) … all of the income collectively received … (2) … all of the individuals or households … (3) … a country. Personal income includes compensation … (4) … a number of sources including salaries, wages and bonuses received … (5) … employment or self-employment; dividends and distributions received from investments; rental receipts from real estate investments and profit-sharing from businesses. … (6) … some cases, people use the phrase personal income to to speak ... (7) … the total compensation provided … (8) … an individual. This is more aptly meant as individual income, and … (9) most jurisdictions, personal income, also called individual income or gross income, above a certain exemption threshold is subject … (10) … taxation. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 20. Personal income has a large effect … (1) … consumer consumption, and since consumer spending drives much … (2) … the economy, national statistical organizations, economists and analysts track personal income … (3) … a quarterly or annual basis. For example, … (4) … the United States, the Bureau of Economic Analysis (BEA) tracks personal income statistics each month and compares it … (5) … numbers … (6) … the previous month. This agency also breaks … (7) … the numbers … (8) … categories such as personal income earned … (9) … employment wages, rental income, farming and sole proprietorship. This allows the agency to make assertions … (10) … how earning trends are changing. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 21. Personal income tends to display a rising trend … (1) … periods of economic expansion, and show a stagnant or slightly declining trend during recessionary times. Since the 1980s, rapid economic growth … (2) … economies such as China, India and Brazil has spurred substantial increases … (3) … personal incomes … (4) … millions of their citizens. Disposable personal income (DPI) refers … (5) … the amount of money a population has left … (6) … taxes have been paid. It differs … (7) … personal income in that it takes taxes … (8) … account. However, it’s important to note that contributions … (9) … government social insurance are not taken … (10) … account when calculating personal income. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 22. Personal income is often compared … (1) … personal consumption expenditures (PCE). PCE measures the changes … (2) … the price of consumer goods and services. … (3) … taking these changes … (4) … account, analysts can ascertain how changes … (5) … personal income truly affect spending. To illustrate, if personal income increases significantly one month but PCE also increases, consumers collectively may have more cash … (6) … their pockets, but they may have to spend more … (7) … basic goods and services. Active income refers to income received from performing a service. This includes wages, tips, salaries, commissions and income … (8) … businesses … (9) … which there is material participation. For example, an accountant who works … (10) … a monthly paycheck receives active income. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. WORD BUILDING IV. Complete the sentences by changing the form of the word in capitals when it is necessary. I. A transfer …, in the United States, is a one-way 23. payment to a person for which no money, good, or service 24. PAY is given or exchanged. Transfer payments are made GOVERN to individuals by the federal … 25. through … social benefit programs. VARY These types of payments are executed by the 26. United States to individuals through programs such as Social … . SECURE 27. A United States federal program of social … and benefits developed in 1935. INSURE II. A transfer payment is a process used by 28. governments as a way to … money through programs DISTRIBUTE 29. such as old age or disability pensions, student grants and … compensation. EMPLOY 30. Transfer payments, however, do not include subsidies that are paid to domestic farmers, … MANUFACTU RE 31. and …, even though they are technically a one-way payment to a person on behalf of the government. EXPORT Government transfer payments, although no PERSON 32. services are performed, are considered to be a component of … income. III. 33. 34. 35. 36. Education and training … is considered a type of ASSIST government transfer payment. This government assistance consists of … HIGH education student assistance, interest payments on student loans and state … assistance. EDUCATIONA L The … of these benefits help individuals at all levels COMBINE of education afford school. They also help people from all types of THIS 37. backgrounds. All people can be helped with … transfer payments. IV. Fringe benefits are benefits provided by an … to a EMPLOY 38. worker, independent contractor or partner, some of which are tax-exempt when certain conditions are met. TAX 39. Recipients of … fringe benefits have to include the fair market value of the benefit in their taxable income for the year. Fringe COVER 40. benefits commonly include health insurance, group- term life insurance … , 41. 42. educational assistance, childcare and assistance …, REIMBURSE cafeteria plans, … discounts, stock options, personal use of a company-owned vehicle and others. EMPLOY V. Use the –er/-or, -ee, -ion, -ance, suffixes to make the names of the following. If you need to use a dictionary, try looking up the words in bold. 43. A person who owns something. 44. One employed by another usually for wages or salary and in a position below the executive level. 45. One that works especially at manual or industrial labor or with a particular material 46. The act, system, or business of insuring property, life, etc., against loss or harm arising in specified contingencies, as fire, accident, death, disablement, or the like, in consideration of a payment proportionate to the risk involved. 47. The act or state of compensating, as by rewarding someone for service or by making up for someone’s loss, damage, or injury by giving the injured party an appropriate benefit. 48. A person or organization that employs people. 49. Something that is or may be inherited. 50. The act or fact of possessing. GRAMMAR BACK UP I. Choose the option (A, B, C or D) that best completes the sentence. 51. If your complaint …, it’s somebody’s responsibility to put things right. A) will justify B) is justified C) will be justified D) justify 52. Mr. Brown … a memo from the Production Department that … a delay in delivery of some special plastic coated steel sheets. A) had just received … there will be B) has just received … is going to be C) received … would be D) has just received … there will be 53. The demand for these products … than we have expected. A) is increasing faster B) is faster increasing C) is increasing more and more fast D) increases more faster 54. The shop assured me that new glue …to mend broken china. A) was enough good B) will be good enough C) is too good D) would be good enough 55. One must … the demand for a product before introducing it on the market. A) study seriously B) careful study C) always study D) study carefully 56. Since Brother Coopers Ltd … shipping facilities to the customers it usually sells … . A) usually provide … its goods at CIF terms B) often provide … their goods on CIF terms C) always provides … its goods on CIF terms D) never provides … their goods at CIF terms 57. If the price goes up a little more, you will be able to sell your car, but at $1000 there … no demand at all for a used automobile. A) will have been B) will be C) is D) is being 58. It was … hot dog bun, he couldn’t help buying it for his cafeteria. A) so perfectly B) so many C) such a good D) such a lot 59. I’m going to the town to buy something to eat. Do you know what time… ? A) is the shop closed B) the shop is closed C) will the shop be closed D) the shop is closing 60. Mr. Scott intends to cancel the purchase. He … to accept a replacement … . A) is sure … no longer B) doesn’t incline … any longer C) is bound … any longer D) doesn’t want … no more 61. If the demand for popcorn suddenly decreases, the demand for popcorn makers ... too. A) probably is decreasing B) probably decrease C) will decrease probably D) will probably decrease II. Read the text. For each question (1-10) choose the best word or word combination (A, B, C or D) to fill in each gap. 62. … (1) … to inform you that workers’ compensation is a publiclysponsored system that … (2) … monetary benefits to workers who become … (3) … in the course of their employment. Workers’ compensation is a type of insurance that offers employees compensation for injuries or disabilities sustained … (4) … their employment. By … (5) … receive workers’ compensation, workers … (6) … agreeing to give up their right to sue their employer for negligence. This “compensation bargain” is intended to protect both workers … (7) … employers. Workers give up … (8) … recourse in exchange for guaranteed compensation, while employers consent to a certain … (9) … liability while avoiding the potentially greater damage of a large-scale negligence lawsuit. All parties (including taxpayers) benefit from … (10) … legal fees needed to process a trial. A B C D 1. I’d like Let us We must Allow 2. pay pays must to pay are paid 3. and injured injuries injuring injured like a result of as a result of in the result from by a result to 5. agreeing to agreeing agreed with being agreed at 6. also also are are also are too 7. as well as or but also and 8. farther further more further the most further 9. number of sum of amount of great deal of avoiding the avoidance the being avoiding a avoiding a 4. 10. 1 2 3 4 5 6 7 8 9 10 63. Read the text. For each question (1-10) choose the best word or word combination (A, B, C or D) to fill in each gap. The general director has … (1) … consultants and found out the following. … (2) … compensation plans offer coverage of medical fees … (3) … injuries acquired as a direct result of employment. For example, a construction worker could claim compensation if scaffolding fell on their head, but not if they were in a traffic accident while … (4) … the job site. In … (5) … situations, workers can receive the equivalent of sick pay while they are on medical leave. If a worker … (6) … a result of their employment, workers’ compensation … (7) … payments to their family members or other dependents. While the “compensation bargain” excludes the possibility of a tort of negligence being … (8) … employees, this is not to say that compensation is a foregone conclusion. For one thing, it is … (9) … whether or not an employer is … (10) … for an injury to their worker. A B D contacted get in touch with contacted with 2. Most of The most Most Much 3. related to related by relating to are related on 4. driven to driving to driving at being driving 5. another others an other other 6. dies like will die as dies as dies from 7. also gives gives also too provides as well as gives 8. issued to issuing by the issue for issued by 1. communicated C 9. always not clear not always clear not clear always not always clearly 10. actual and liable 1 2 liable actually 3 4 5 actually liable 6 7 liably actual 8 9 10 64. Read the text. For each question (1-10) choose the best word or word combination (A, B, C or D) to fill each gap. … (1) … knowledge that … (2) … place where self-discipline plays … (3) … important role than in setting your own salary. As the owner and founder of your business, you can … (4) … or as little of the company’s profits as you want to your own paycheck. You can even decide to go further: You can … (5) … your accountant to cut you a check equal to the entire month’s sales. That’ll be a high-water mark for your earnings, however, since draining that much cash will ensure that … (6) … month in business. There are two groups of interested parties in the decision about how much to pay yourself. First, you have … (7) … by your partners (if any), employees, suppliers, creditors and customers. If you … (8) … of your company for yourself, to the extent that … (9) … parties are … (10) …, it could be a mistake. A B C D 1. It’s a common It’s common It’s commonly It’s the common 2. there’s no a there are no there’s no it’s no the 3. a more a most the most the more 4. allocate as many to allocate much allocate so many allocate as much 5. tell say tell to announce 6. its your the latest its your latest it’s your last there’s your last 7. to do rightly to do right rightly do to make right 8. ‘ll take money out will take money taken money take money out 9. any of this every of these any of these no of those damaging been damaged to damage 10. damaged 1 2 3 4 5 6 7 8 9 10 65. Read the text. For each question (1-10) choose the best word or word combination (A, B, C or D) to fill each gap. Scientists attract our attention … (1) … the fact that there’s no set amount an entrepreneur should earn. … (2) …, it’s all yours or as much of it as you retain ownership of. Of course, a board of directors, partners, other owners and lenders … (3) … say in this. Absent all limits, in a world where only you and your company are … (4) … decision, you have to choose between taking money out to spend on yourself and your interests outside work, or … (5) … the company, where it can power … (6) … growth. The decision to take or … (7) … profits is … (8) … personal one that turns on the fulcrum where your interests and … (9) … your business coincide. Other than … (10) …, there are several ways you can get value out of your business: Dividends. Fringe benefits. Delayed compensation. And don’t forget loans. A 1. at 2. B C to upon Strictly to speak Speaking strictly Strictly speaking Strictly spoken 3. may also have a may also have also may have a may have also 4. involved in involved in the involving to a involved by the to reinvest it in reinvesting them reinvest them for reinvesting it in 6. farther furthest further the farthest 7. will reinvest reinvested reinvesting reinvest 8. a highly highly a high highly a 9. this by those of these for that of taken salaries taking a salary by taking wages 5. on D 10. to take a salary 1 2 3 4 5 6 7 8 9 10 III. Identify the one underlined word, phrase or punctuation mark that must be changed in order for the sentence to be correct. 66. If I’m not mistaken, in spite of all your reforms your legislation is still rather complicated. - Yes, that’s true, foreigners wishing A to enter our market have often to take advice on legal matters. B C D 67. This is such a nice caviar! But its price has doubled and A B I’m bound to buy substitutes. I can’t afford such a waste of money. C D 68. The UK economy has experienced recently economic growth A B combined with low inflation and falling employment. C D 69. By the time our suppliers meet all of the delivery dates, our clients A B will claim a considerable compensation for failure to deliver on time. C D 70. Our subcontractors’ refusal to honour the delivery by the 15th of May A B C put us in a quite serious mess. D 71. By the end of 20XX 1.25 millions employees will have participated A B in profit-sharing schemes. Millions more will do it indirectly. C D 72. He opened widely his eyes when he saw that there wasn’t any penalty A B C clause in the contract in question. D 73. If you lose money as a result of the financial failure, the Exchange’s A B Compensation Fund made up such a loss. C D 74. The Managing Director was beside himself with anger and could hard A B say any word when he had read the contract C D 75. Dividends are usually paid twice a year, though there is nothing A B to stop a company paying it more or less frequently. C D