IMPORTANT! IF YOU ARE A PLATINUM OR CINEMA CPS MEMBER, PLEASE REFER ONLY TO PAGE 4 OF THIS
DOCUMENT TO CREATE YOUR PACKING SLIP. A PREPAID FEDEX SHIPPING LABEL WILL BE EMAILED TO YOU
WITHIN 24 HOURS. IF YOU DO NOT RECEIVE YOUR LABEL, PLEASE CALL US AT: (877) CPS-8122.
IF YOU ARE A SILVER OR GOLD CPS MEMBER, PLEASE FOLLOW THE UPS SHIPPING INSTRUCTIONS BELOW.
Shipping Instructions:
1. Secure your equipment carefully in a box with suitable packing material to ensure proper protec:on
during shipping. Please include only the accessories that you are instructed to include. For example, a
ba?ery, charger, lens or memory cards.
2. If this is an In-Warranty repair, proof of purchase must be provided. If you have already uploaded
your proof of purchase, you have sa9sfied this requirement. If not, please enclose a copy of your
proof of purchase in the box with the packing slip on page 4. Please note that without this
informa9on your repair may be delayed and you may incur repair charges.
3. If you choose to utilize the Canon Shipping Solution with The UPS Store®, please follow the
instructions below.
4. Insure your package for the value of the product.
5. Ship your package to the address on page 4.
6. You will receive an email from the Service Center once your shipment has been received.
Canon Shipping Solution with The UPS Store®
Canon USA and The UPS Store® have partnered to provide our customers with a convenient repair
drop-off solution at one of the 4,700+ participating The UPS Store® retail locations.1
With the Canon Shipping Solution program, you receive a 20% discount off local retail rates for
packing services and supplies (box, tape, bubble wrap) including The UPS Store® Pack & Ship
Guarantee, and 5% - 8% off select shipping (local retail rates)2 on Canon products shipped to our
Costa Mesa, CA or Newport News, VA Factory Service Centers for repair.
To take advantage of this program, simply print the attached UPS PDF here and bring it with you to
your nearest The UPS Store® retail location.
1.
2.
Services are void where prohibited and may not be available at all locations. Participating locations may change from time to time.
Commercial Ground – 5% off local retail rates, Commercial 2nd Day Air, Commercial NDA Saver, Commercial NDA – 8% off local retail rates
Participants are subject to the terms of The UPS Store. This is a UPS Store program and may change or be discontinued in their sole discretion.
Participants wishing to declare to the carrier a value in excess of $100 on any packages shipped from a participating location can do so at an
additional charge. Please contact The UPS Store for details.
Please allow up to 7 business days* from the time we start your repair until completion.
In the unlikely event that any additional damage is found during the repair process due to liquid/water,
sand, corrosion, battery leakage or impact (such as dropping the unit), a revised estimate will be sent
to you for your review and authorization.
Feel free to return to our on-line tracking site to check the repair or shipping status of your equipment.
Note: Canon reserves the right to dispose of products which have been submitted to Canon for repair,
but which remain unclaimed after Canon has sent a final notification to the customer that the repair
has been completed or that such repair cannot be performed.
Thank you for allowing us this opportunity to serve you.
Best Regards,
Canon Factory Service Center
*Actual times may vary. Seasonal volume or repairs requiring special parts may add more time.
Customer/Return Shipping Information. Please retain this page for your records
Name: Ronen Gold
Street: 508 Oxford St
City: Rochester
State: NY
Zip: 14607-3281
Email: ronengold100@gmail.com
Repair Number: CA115528
Item(s) to repair: PowerShot ELPH 360 HS Purple
Product Serial Number(s): 212064000048
CarePAK Plus Number (if applicable):
CPS Member Number: N/A
Brief description of the issue(s): LCD Problem
Additional Comments: n/a
Packing Slip (include in shipment to Canon) and Shipping Label
Please be sure to include this packing slip (and proof of purchase, if needed) with your shipment. Pack your
equipment carefully in a box with suitable protective material to ensure its safety during shipping. Please
include only the accessories that are associated with the problem (Battery, Charger, Lens or Memory Cards).
Please remove any accessories that are not associated with the problem before sending your unit to us. Thank
you
**If you cannot print this Packing Slip, please clearly hand-write the required information
below on a sheet of paper to include in your shipment.
Repair Number: CA115528
Item(s) to repair: PowerShot ELPH 360 HS Purple
Product Serial Number(s): 212064000048
CarePAK Plus Number (if applicable):
CPS Member Number: N/A
Brief description of the issue(s): LCD Problem
Additional Comments: n/a
Cut here: -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
FROM:
Ronen Gold
508 Oxford St
Rochester, NY 14607-3281
SHIP TO:
Canon Factory Service Center
12022 CANON BLVD.
NEWPORT NEWS, VA 23606