Quality management for warehouse processes
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Article
08/23/2022
40 minutes to read
6 contributors
In this article
1. Turn on the Quality management for warehouse processes feature
2. Key benefits
3. Quality management and the Quality management for warehouse processes feature
4. Enablers: The Quality item sampling and Quality order work order types
5. Enable a warehouse for quality management
6. Quality control
7. Examples of automatic generation of quality orders
8. Process insights when multiple quality associations coexist
9. Canceling quality item sampling work
10. Cross-docking
11. Destructive testing
12. Example scenario
13. Additional resources
14. Help us understand
The Quality management for warehouse processes feature lets you integrate item sampling
controls into the warehouse receiving process by using warehouse management processes
(WMS). Warehouse work can be automatically generated to move inventory to the quality
control location, based on a percentage or a fixed quantity, or based on every nth license plate.
After a quality order has been completed, work can be automatically generated to move
inventory to the next location in the process, depending on the quality results.
The Quality management for warehouse processes feature extends the capabilities of the basic
quality management feature. It provides the option to create quality orders for the inventory that
is sent to the quality control location, although quality orders aren't always required. Therefore, it
allows for a lightweight quality control process that is based on warehouse work.
Turn on the Quality management for warehouse processes
feature
Before you can use this feature, it must be turned on for your system. Admins can use the feature
management settings to check the status of the feature and turn it on. In the Feature
management workspace, the feature is listed in the following way:
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Module: Warehouse management
Feature name: Quality management for warehouse processes
Key benefits
The Quality management for warehouse processes feature automatically generates work as part
of the receiving process, to move the inventory quantity that is required for quality control to a
quality control location. If the quantity that is received exceeds the quantity that is required for
quality control (according to the item sampling setup), the excess quantity is moved to an
inbound location that is defined in the location directive setup. After the quality order is
validated, work is automatically generated to move the quantity for the quality order to a new
inbound or return location, based on the validation result and the location directive setup. The
automatic generation of work that has only the quantity that must be moved to and from quality
control provides an integrated process experience.
Note
When the Quality management for warehouse processes feature is turned on, you can still take
advantage of the manual process. In the manual process, inventory movement and movement by
template are used to have a warehouse worker trigger the creation of warehouse work to move
inventory from a quality control location to a new location. You can also still set up an inbound
location directive that moves inventory in its entirety from a receiving location to a quality
control location without considering the item sampling setup.
Quality management and the Quality management for
warehouse processes feature
When the Quality management for warehouse processes feature is turned on, it changes the setup
of key warehouse management and quality management entities. The following illustration
provides an overview of the entities that enable quality orders for warehouse processes. Text in
parentheses indicates suggested actions when quality management was applied before
the Quality management for warehouse management processes feature was turned on.
Enablers: The Quality item sampling and Quality order
work order types
The Quality management for warehouse processes feature introduces two work order types that
enable the work creation process:
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Quality item sampling – This work order type is used to create work that moves
registered inventory to quality control.
Quality order – This work order type is used to create work that moves inventory from
quality control to a new location, based on the location directive setup.
Work classes, location directives, and work templates
The Quality item sampling and Quality order work order types are consumed by location
directives, work classes, and work templates.
Before warehouse work can be automatically generated to move inventory to quality control, you
must follow these steps to set up your system.
1. Create separate work classes for the Quality item sampling and Quality order work order
types. In this way, you ensure that appropriate work can be automatically generated based
on the two work order types, and that this work can then be run by using the Warehouse
Management mobile app.
2. Set up a work template for each work order type:
 Set up a work template that uses the Quality item sampling work order type to
automatically move registered inventory to a quality control location.
 Set up a work template that uses the quality order work order type to move inventory
from a quality control location after quality control is completed.
3. For each work order type, set up location directives that apply the correct quality control
locations that the inventory should be moved to. After quality control is completed, the
location directive for the Quality order work order type ensures that a new destination
location will be selected so that the inventory can be moved out of the quality control
location.
4. Set up the relevant mobile device menu items to support the movement of received
inventory to the quality control location, and the movement of inventory that passes or fails
quality control from the quality control location to a new location.
For a step-by-step example that shows how to complete this setup, see the example scenario at
the end of this article.
Enable a warehouse for quality management
Before the Quality management for warehouse processes feature can be applied for a specific
warehouse, you must follow these steps to make the feature available for that warehouse.
1. Go to Warehouse management > Setup > Warehouse > Warehouses.
2. Select the warehouse to enable for quality management.
3. On the Warehouse FastTab, set the Enable quality order for warehouse
processes option to Yes. (Note that this option can be set to Yes only for warehouses that
use warehouse management processes (WMS).)
When the Enable quality order for warehouse processes option is set to Yes, the quality
association setup controls whether the Quality management for warehouse processes feature is
actually applied for the selected warehouse. You can change the setting of the option to No at
any time. In that case, the feature will no longer apply for the warehouse, regardless of the
quality association setup.
Quality control
The Quality management for warehouse processes feature controls several key settings for
quality associations and item sampling.
Quality associations
Each quality association record defines the set of tests, the acceptable quality level (AQL), and
the sampling plan that apply to the quality orders that are generated. To set up a quality
association record, follow these steps.
1. Go to Inventory management > Setup > Quality control > Quality associations.
2. Create or select the quality association entry for the item or group that you're working with,
or for all items.
3. On the Conditions FastTab, set the Applicable warehouse type field to one of the
following values:
 Quality management for warehouse processes only – Activate the Quality
management for warehouse processes feature. You can select this value only if the
reference type is either Purchase or Production.
 All – Inactivate the Quality management for warehouse processes feature. Select this
value for all reference types except Purchase and Production.
Note
The Quality management for warehouse processes feature takes effect only if the item on the
source document line uses warehouse management processes (WMS), and if the Enable quality
order for warehouse processes option is set to Yes for the warehouse on the source document
line.
As each item is registered (or reported as finished), the system determines which quality
associations apply to it.
When the Quality management for warehouse processes feature is turned on, the applicable
warehouse type is logically inserted into the fourth search group of the quality association search
hierarchy. The following table provides a logical representation of the search hierarchy.
Search Description
group
Group 1 For each quality association, check the Reference type, Event type, and Execution
match values against the item. If there is a match against the source document line,
move on to group 2.
Group 2 For each quality association, check the Item code value (Table, Group, or All) against
the item. Table is more specific than Group, and Group is more specific than All. If there
is a match for Table (a specific item), move on to group 3. If there is no match for Table,
search for a match for Group. If there is no match for Group, All applies. If there is a
match, move on to group 3.
Group 3 For each quality association, check the Account code and Resource code values against
the item. The logic that is applied resembles the logic that is applied for the Item
code value.
Group 4 For each quality association, check the Applicable warehouse type value (Quality
management for warehouse processes only or All) against the item. If the Enable quality
order for warehouse processes option is set to Yes for the warehouse on the source
document, and the item on the source document line is set to Use warehouse
management processes, both associations where there is a match for Quality
management for warehouse processes only and associations where there is a match
for All will be applicable in parallel, if both exist. If the Enable quality order for
warehouse processes option is set to No for the warehouse on the source document, and
the item on the source document line is set to Use warehouse management processes,
only quality management will be applicable.
For example, you've defined a warehouse where the Enable quality order for warehouse
processes option is set to Yes, and you have two quality associations that are defined for
the Purchase reference type: one for all items and one for the Registration event type. The only
difference between the two quality associations is the Applicable warehouse type value: it's set
to All for one quality association and Quality management for warehouse processes only for the
other. In this case, both quality associations are equally specific, and both will be applicable.
The value of the Test group field for the quality associations is also a factor. This field defines
the test procedure that must be applied. If the Test group value is the same for both associations,
only one quality order will be created, for the quality association where the Applicable
warehouse type value is Quality management for warehouse processes only. If the Test
group value isn't the same for both associations, two quality orders will be created. The first
quality order will be created for the quality association where the Applicable warehouse
type value is Quality management for warehouse processes only. The second quality order will
be created for the quality association where the Applicable warehouse type value is All.
Note
The Quality management for warehouse processes only value is considered more specific
than All when the criteria for the quality associations for groups 1 and 2 are the same, and when
the test group is the same. Two quality orders will be created only when the test groups differ.
Reference types
When the Reference type value is Purchase, and the Applicable warehouse type value
is Quality management for warehouse processes only, the Event type field on
the Process FastTab must be set to Registration. Registration is the only supported event type for
the Purchase reference type when you are using the Quality management for warehouse
processes feature.
Quality processing policy
The Quality management for warehouse processes feature enables work to be created based only
on item sampling. Therefore, it allows for a lightweight process. The inventory that work is
created depends on the item sampling that is associated with the quality association. When the
lightweight process is used, after a worker puts the quantity in the quality control location, the
quality department can manually create a quality order, if a quality order is required.
The Quality processing policy field on the Quality order process FastTab controls whether a
quality order is also created when work is created to move an item to the quality control location.
This field can be set to Create quality order or Create work only. The default value is Create
quality order.
Note
Regardless of whether you create quality orders manually or automatically, the system
automatically generates work to move items out of the quality control location when the quality
order is marked as validated.
The creation of quality order work is unrelated to the quality association setup. If a work
template exists that has a Work order type value of Quality order, and if the query criteria are
met for that work template, validation of a quality order will trigger the creation of quality order
work.
Referenced item sampling
Each quality association must reference an item sampling. An item sampling defines the quantity
that will be sent for quality control. It can be set up so that it applies only to quality associations
where the Applicable warehouse type value is Quality management for warehouse processes
only. If the Sampling scope value for an item sampling is Load or Shipment, or the Quantity
specification value is Full license plate, the item sampling can be referenced only by quality
associations where the Applicable warehouse type value is Quality management for warehouse
processes only.
If you define an item sampling that uses the Quality management for warehouse processes
only applicable warehouse type, you will receive an error if you try to reference it from a quality
association that doesn't use the Quality management for warehouse processes feature.
Note
Item sampling that uses full blocking isn't supported for quality associations where
the Applicable warehouse type field is set to Quality management for warehouse processes
only.
Item sampling
Item sampling controls how often items are sent for quality control. The Quality management for
warehouse processes feature introduces the concept of item sampling scope. The system uses the
item sampling scope when it evaluates whether and how quality orders and/or quality item
sampling work and quality order work should be created.
To set up item sampling, go to Inventory management > Setup > Quality control > Item
sampling, and set the Sampling scope field to one of the following values:
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Order – The source document line will be the basis for evaluating whether and how
quality orders and/or quality item sampling work and quality order work are created. This
value is the default value, and when it's selected, the system works the same way that it
works when the Quality management for warehouse processes feature isn't turned on.
Load – Loads will be used as the basis for evaluating whether and how a quality order
and/or work is created. This value is available only when the Quality management for
warehouse processes feature is turned on.
Shipment – Shipments will be used as the basis for evaluating whether and how a quality
order and/or work is created. This value is available only when the Quality management
for warehouse processes feature is turned on.
Note
When the Sampling scope field is set to Load or Shipment, the load entity and shipment entities
will be used, if they are available. If they aren't available, the order entity will be used.
The Quality management for warehouse processes feature also introduces the Full license
plate value for the Quantity specification field. This value supports the creation of quality order
work and quality item sampling work, based on license plates. When you select this value, the
following changes occur:
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The Break count by item option and the Per nth license plate field on
the Process FastTab become available.
The Value field on the Sampling quantity FastTab becomes unavailable.
The Per updated quantity, Location, and License plate options are all set to Yes, and the
settings can't be changed.
The Break count by item option controls whether the license plate count is evaluated per item
or across all items in the sampling scope. Product variants are treated as the same item. This
option also controls whether the license plate count is reset for each item.
The value of the Per nth license plate field controls how often quality orders are created in
relation to the number of items that are registered. For example, a value of 3 will send every third
item to quality control, starting with the first item. The value must be more than 0 (zero).
While workers receive items by using the Warehouse Management mobile app, the system
validates whether a quality association is set up for each incoming item. If a quality association
is set up, the system uses the item sampling record that is configured for that quality association
to determine how it will create quality orders, quality item sampling work, and purchase order
work.
Note
When receipt registration is done in the web client (by using the small registration page or the
item arrival journal for purchase order lines), no quality item sampling work or purchase order
work will be created, regardless of the setup. Instead, for items that match a quality association,
the referenced item sampling will be used to control the creation of quality orders only.
Examples of automatic generation of quality orders
The following examples show how the setup of a quality association and an associated item
sampling affects the generation of quality orders when the Applicable warehouse type field is
set to Quality management for warehouse processes only.
When the Quantity specification value is Full license plate, the Per nth license plate field
controls which license plates quality item sampling work is created for. The first license plate
always goes to quality control, and then the value of this field specifies that every nth license
plate after that license plate should also go.
The Reference type value for the following examples is Purchase, and the Event type value
is Registration.
Sampling Quantity
Per updated
scope
specification quantity
Order
Per storage
dimension
Full license Yes (locked/not Location: Yes
plate
editable)
License Plate:
Yes (locked/not
editable)
Break
count
by
item
No
Per nth
license
plate
Result
3
Order line quantity:
100 EA
1. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP1
Quality item
sampling work
for 20 EA
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
Quality order 1
for 20 EA
Order
Fixed
Yes
quantity = 1
Location: Yes
No
2. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP2
Purchase order
work for 20 EA
(put-away)
3. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP3
Purchase order
work for 20 EA
(put-away)
4. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP4
Quality item
sampling work
for 20 EA
5. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP5
Purchase order
work for 20 EA
(put-away)
Not
Order line quantity:
applicable 100
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
License Plate:
Yes
Break Per nth
count license
by
plate
item
Result
1. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP1
Quality item
sampling work
for 1 EA
Quality order 1
for 1 EA
Purchase order
work for 19 EA
(put-away)
2. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP2
Quality Item
sampling work
for 1 EA
Quality order 1
for 1 EA
Purchase order
work for 19
(put-away)
3. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP3
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
Quality item
sampling work
for 1 EA
Quality order 1
for 1 EA
Purchase order
work for 19 EA
(put-away)
4. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP4
Quality item
sampling work
for 1 EA
Quality order 1
for 1 EA
Purchase order
work for 19 EA
(put-away)
5. Register receipt
in the
Warehouse
Management
mobile app for
20 EA, LP5
Quality item
sampling work
for 1 EA
Quality order 1
for 1 EA
Sampling Quantity
Per updated
scope
specification quantity
Order
Percent = 10 No
Per storage
dimension
Location: No
Break Per nth
count license
by
plate
item
No
License Plate:
No
Result
Purchase order
work for 19 EA
(put-away)
Not
Order line quantity:
applicable 100 EA
1. Register receipt
in the
Warehouse
Management
mobile app for
50 EA, LP1
Quality item
sampling work
for 10 EA
Quality order 1
for 10 EA
Purchase order
work for 40 EA
(put-away)
Load
Percent = 5
Yes (locked/not Location: No
editable)
License Plate:
No
No
2. Register receipt
in the
Warehouse
Management
mobile app for
50 EA, LP2
Purchase order
work for 50 EA
(put-away)
Not
Order line quantity:
applicable 500 EA
Two loads: first
load 200 EA, second
load 300 EA
1. Register receipt
in the
Warehouse
Management
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
mobile app for
first load for
100 EA
Quality item
sampling work
for 5 EA
Quality order 1
for 5 EA
Purchase order
work for 95 EA
(put-away)
2. Register receipt
in the
Warehouse
Management
mobile app for
first load for
100 EA
Quality item
sampling work
for 5 EA
Quality order 1
for 5 EA
Purchase order
work for 95 EA
(put-away)
3. Register receipt
in the
Warehouse
Management
mobile app for
second load for
300 EA
Quality item
sampling work
for 15 EA
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
Quality order 1
for 15 EA
Order
Percent = 10 Yes
Location: Yes
License Plate:
Yes
No
Purchase order
work for 285
EA (put-away)
Not
Order line quantity:
applicable 100
1. Register receipt
in the
Warehouse
Management
mobile app for
50 EA, LP1
Quality item
sampling work
for 5 EA
Quality order 1
for 5 EA
Purchase order
work for 45 EA
(put-away)
2. Register receipt
in the
Warehouse
Management
mobile app for
50 EA, LP2
Quality item
sampling work
for 5 EA
Quality order 1
for 5 EA
Purchase order
work for 45
(put-away)
Sampling Quantity
Per updated
scope
specification quantity
Load
Per storage
dimension
Full license Yes (locked/not Location: Yes
plate
editable)
License Plate:
Yes (locked/not
editable)
Break
count
by
item
No
Per nth
license
plate
Result
3
Two items:
 Order line
quantity for
item A: 120
EA (4 pallets)
 Order line
quantity for
item B: 90 EA
(3 pallets)
One load, two load
lines with each
order line
1. Register receipt
in the
Warehouse
Management
mobile app for
item A, 30 EA,
LP1
Quality item
sampling work
for 30 EA
Quality order 1
for 30 EA
2. Register receipt
in the
Warehouse
Management
mobile app for
item A, 30 EA,
LP2
Purchase order
work for 30 EA
(put-away)
3. Register receipt
in the
Warehouse
Management
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
mobile app for
item A, 30 EA,
LP3
Purchase order
work for 30 EA
(put-away)
4. Register receipt
in the
Warehouse
Management
mobile app for
item A, 30 EA,
LP4
Quality item
sampling work
for 30 EA
Quality order 1
for 30 EA
5. Register receipt
in the
Warehouse
Management
mobile app for
item B, 30 EA,
LP5
Purchase order
work for 30 EA
(put-away)
6. Register receipt
in the
Warehouse
Management
mobile app for
item B, 30 EA,
LP6
Purchase order
work for 30 EA
(put-away)
7. Register receipt
in the
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
Warehouse
Management
mobile app for
item A, 30 EA,
LP7
Quality item
sampling work
for 30 EA
Load
Full license Yes (locked/not Location: Yes Yes
plate
editable)
License Plate:
Yes (locked/not
editable)
3
Quality order 1
for 30 EA
Two items:
 Order line
quantity for
item A: 120
EA (4 pallets)
 Order line
quantity for
item B: 90 EA
(3 pallets)
One load, two load
lines with each
order line
1. Register receipt
in the
Warehouse
Management
mobile app for
item A, 30 EA,
LP1
Quality item
sampling work
for 30 EA
Quality order 1
for 30 EA
2. Register receipt
in the
Warehouse
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
Management
mobile app for
item A, 30 EA,
LP2
Purchase order
work for 30 EA
(put-away)
3. Register receipt
in the
Warehouse
Management
mobile app for
item A, 30 EA,
LP3
Purchase order
work for 30 EA
(put-away)
4. Register receipt
in the
Warehouse
Management
mobile app for
item A, 30 EA,
LP4
Quality item
sampling work
for 30 EA
Quality order 1
for 30 EA
5. Register receipt
in the
Warehouse
Management
mobile app for
item B, 30 EA,
LP5
Quality item
sampling work
for 30 EA
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
Quality order 1
for 30 EA
Load
Percent = 10 Yes (locked/not Location: No
editable)
License Plate:
No
No
6. Register receipt
in the
Warehouse
Management
mobile app for
item B, 30 EA,
LP6
Purchase order
work for 30 EA
(put-away)
7. Register receipt
in the
Warehouse
Management
mobile app for
item A, 30 EA,
LP7
Purchase order
work for 30 EA
(put-away)
Not
Order line quantity:
applicable 100 EA
No loads are
created. Order
scope is applied.
1. Register receipt
in the
Warehouse
Management
mobile app for
50 EA, LP1
Quality item
sampling work
for 5 EA
Sampling Quantity
Per updated
scope
specification quantity
Per storage
dimension
Break Per nth
count license
by
plate
item
Result
Quality order 1
for 5 EA
Purchase order
work for 45 EA
(put-away)
2. Register receipt
in the
Warehouse
Management
mobile app for
50 EA, LP2
Quality item
sampling work
for 5 EA
Quality order 1
for 5 EA
Purchase order
work for 45 EA
(put-away)
When a worker validates one of the quality orders that are shown in the previous table, the
system automatically generates quality order work to move inventory from the quality control
location to the location that is defined in the location directive for the Quality order work order
type. You can set up any location for this purpose, such as a return or storage location, depending
on the test result for the quality order. For an example of this setup, see the example scenario at
the end of this article.
You can reopen a quality order that has already been validated, provided that the quality order
work that is related to moving the inventory from the quality control location doesn't have
a Work status value of Closed or In progress.
Process insights when multiple quality associations coexist
More than one quality associations can be defined for and applied to the same source document
line, and the Applicable warehouse type field can be set to Quality management for warehouse
processes only for some of those quality associations and All for others.
In the following example, the Reference type value is Purchase.
1. The first quality association is set up in the following way:
 Applicable warehouse type: Quality management for warehouse processes only
 Item code: A0001
 Account code: All
 Test group: Enclosure
 Item sampling: 5 pcs
2. The second quality association is set up in the following way:
 Applicable warehouse type: All
 Item code: All
 Account code: All
 Test group: Enclosure
 Item sampling: 1 pcs
3. The third quality association is set up in the following way:
 Applicable warehouse type: Quality management for warehouse processes only
 Item code: All
 Account code: 104
 Test group: Impedance
 Item sampling: Every second license plate (This setting means that the first, third,
fifth, and so on, license plates that are received will create a quality order.)
4. The fourth quality association is set up in the following way:
 Applicable warehouse type: All
 Item code: All
 Account code: All
 Test group: Impedance
 Item sampling: 5 pcs
5. The fifth quality association is set up in the following way:
 Applicable warehouse type: All
 Item code: All
 Account code: All
 Test group: Cone
 Item sampling: 10%
A purchase order for a quantity of 10 of item A0001 is now created for vendor 104. Then a
purchase order line that has a quantity of 10 is registered as received on one license plate by
using the Warehouse Management mobile app. Here is the result:


There is one quality order from the first quality association for the Enclosure test group.
The quantity is 5. There is no quality order from the second quality association, because
the criteria for the first quality association are more specific relative to the Enclosure test
group.
There is one quality order for the third quality association for the Impedance test group.
The quantity is 10. There is no quality order from the fourth quality association, because
the criteria for the first quality association are more specific relative to the Impedance test
group.

There is one quality order for the fifth quality association for the Cone test group. The
quantity is 1.
In connection with the creation of one quality order for each of the three quality associations,
quality item sampling work is also created. The registered quantity is only 10. However, because
of the item sampling setup, the sum of the quality order quantities that are created for the Quality
management for warehouse processes only applicable warehouse type is 16, which exceeds the
physical registered quantity of 10. Therefore, work won't be created for the full quality order
quantities (16), because only 10 are physically available for movement to the quality control
location. The priority that is used to create quality item sampling work follows the order of
quality order creation:



First quality order (quantity = 5): Quality item sampling work is created for 5. A
quantity of 5 (10 – 5) now remains for subsequent creation of quality item sampling work.
Second quality order (quantity = 10): Quality item sampling work is created for 5. A
quantity of 0 (zero) now remains for subsequent creation of quality item sampling work.
Third quality order (quantity = 1): No quality item sampling work is created.
As part of the process of creating the quality orders, an inventory blocking of a quantity of 10 is
created. This inventory blocking is referenced against each of the three quality orders. The sum
of the quality order quantities is 16.
When the quality orders are validated, the system tries to create quality order work for each
quality order that is validated. Because the sum of the quality order quantities exceeds the
quantity that is actually blocked and therefore available for work creation, quality order work
can't be created for the full quality order quantities, as shown here. (This example continues the
previous example.)
1. Validate the second quality order that is created (quantity = 10). Quality order work
is created for a quantity of 4.
The creation of quality order work is triggered by a change in the inventory blocking
quantity. Because the sum of quality order quantities was 16, validation of a quantity of 10
will cause the remaining quality order quantities to be validated as equal to 6. The
inventory blocking quantity is reduced from 10 to 6. The reduced quantity of 4 is allotted
to quality order work creation.
2. Validate the first quality order that is created (quantity = 5). Quality order work is
created for a quantity of 5.
The creation of quality order work is triggered by a change in the inventory blocking
quantity. Because the sum of quality order quantities was 6, validation of a quantity of 5
will cause the remaining quality order quantities to be validated as equal to 1. The
inventory blocking quantity is reduced from 6 to 1. The reduced quantity of 5 is allotted to
quality order work creation.
3. Validate the third quality order that is created (quantity = 1). Quality order work is
created for a quantity of 1.
The creation of quality order work is triggered by a change in the inventory blocking
quantity. Because the sum of quality order quantities was 1, validation of a quantity of 1
will cause the remaining quality order quantities to be validated as equal to 0 (zero). The
inventory blocking is removed (that is, the inventory blocking quantity is reduced from 1
to 0). The reduced quantity of 1 is allotted to quality order work creation.
Note
The creation of quality order work depends on the inventory blocking quantity that is referenced
against one or more quality orders. If the sum of the quality order quantities exceeds the
referenced inventory blocking quantity, the order that the quality orders are validated in
determines the creation of quality order work.
Canceling quality item sampling work
You can cancel the work that is created for quality item sampling. To control what occurs when
this work is canceled, follow these steps.
1. Go to Warehouse management > Setup > Warehouse management parameters.
2. On the General tab, on the Work FastTab, set the Unregister receipt when cancelling
work option to one of the following values:
 Yes – When quality item sampling work is canceled, the associated quality order is
deleted, and the inventory is unregistered.
 No – When quality item sampling work is canceled, the associated quality order isn't
deleted, and the inventory isn't unregistered.
Cross-docking
You can have a quality association setup that creates item sampling work. However, when crossdocking exists in parallel with a quality association that creates quality item sampling work, if
there is only enough quantity to satisfy cross-docking, only item sampling work is created. In
cases where the Enable quality order for warehouse processes option set to Yes for the
receiving warehouse, and the Applicable warehouse type field is set to Quality management for
warehouse processes only for a quality association, the creation of quality item sampling work
takes precedence over the creation of cross-docking work. If the quantity exceeds the
requirement for cross-docking, the system still creates only item sampling work.
Destructive testing
You can define a test group that performs destructive testing. In the case of a destructive test, the
assumption is that, regardless of the test result, the quantity of the item that is tested will be
destroyed as part of the test. The way that the Quality Management for warehouse
processes feature supports destructive testing resembles the way that quality management
supports it when the feature isn't turned on. Before the quality order can be validated, the quality
controller must specify the pick location for the quantity that has been destroyed. You can
register picking from the quality order page by selecting Inventory > Pick on the Action Pane.
After the pick for the quality order quantity is registered, validation can be completed.
Example scenario
Prepare the scenario
To work through this scenario, you must prepare your system in the following way:



Make sure that demo data is installed on the system, and select the USMF legal entity.
Turn on the Quality management for warehouse processes feature in feature management.
Configure warehouse 51 to use the Quality management for warehouse processes feature
by following theses steps:
1. Go to Warehouse management > Setup > Warehouse > Warehouses.
2. Select warehouse 51.
3. On the Warehouse FastTab, set the Enable quality order for warehouse
processes option to Yes.
Quality-in setup – Move to the quality control location
You must now prepare a basic setup that will enable your system to support the Quality
Management for warehouse processes feature for warehouse 51. (The demo data defines a
quality management location that is named QMS. That location is referenced several times in this
scenario.) You will prepare the following elements, as described in the subsections of this
section:






Work class
Work template
Location directive
Item sampling
Quality association
Mobile device menu items
Work class for quality-in
1. Go to Warehouse management > Setup > Work > Work classes.
2. Create a work class, and set the following values:
 Work class ID: QualityIn
 Description: Quality item sampling
 Work order type: Quality item sampling
Work template
1. Go to Warehouse management > Setup > Work > Work templates.
2. Set the Work order type field to Quality item sampling.
3. Create a work template, and set the following values:
 Work template: 51 Quality
 Work template description: 51 Quality
4. Add a line to the work template, and set the following values:
 Work type: Pick
 Work class ID: QualityIn
5. Add a second line to the work template, and set the following values:
 Work type: Put
 Work class ID: QualityIn
Location directive
1. Go to Warehouse management > Setup > Location directives.
2. Set the Work order type field to Quality item sampling.
3. Create a location directive, and set the following values:
 Name: 51 to quality
 Work type: Put
 Site: 5
 Warehouse: 51
4. Add a line for the location directive, and set the following values:
 From quantity: 1
 To quantity: 1000000
5. Create a location directive action, and set the following value:
 Name: Quality
6. For the new location directive action, select Edit query, and specify a Range record that
has the following values:
 Table: Locations
 Field: Location profile ID
 Criteria: QMS
7. Select OK to save the query, and save the new location directive.
Next, you must change the sequence of the existing purchase order location directives for
warehouse 51. The demo data includes two location directives that have a Work order
type value of Purchase: one is named 51 QMS, and the other is named 51 PO Direct. To ensure
that the Quality management for warehouse processes feature is applied for warehouse 51, you
must make sure that the 51 QMS location directive isn't applied. However, instead of deleting
that location directive (because you might want to use it in the future), you can just change the
sequence.
1.
2.
3.
4.
5.
Go to Warehouse management > Setup > Location directives.
Set the Work order type field to Purchase order.
In the sequence list, select sequence number 5, for the 51 PO Direct location directive.
Move the selected sequence up to sequence number 4.
Verify that sequence number of the 51 QMS location directive is now at least 5.
Item sampling
The Quality management for warehouse processes feature adds some new item sampling
capabilities. The Sampling scope value can now be Order, Shipment, or Load, and the Sampling
quantity value can now be Full license plate.
1. Go to Inventory management > Setup > Quality control > Item sampling.
2. Create an item sampling record, and set the following values:
 Item sampling: 3rd LP
 Description: Every third license plate
 Sampling Scope: Order
3. On the Sampling quantity FastTab, set the Quantity specification field to Full license
plate.
4. On the Process FastTab, set the Per nth license plate field to 3.
5. In the Per storage dimension section, enable both Warehouse and Inventory status.
Quality associations
Create a quality association that will use the new item sampling.
1. Go to Inventory management > Setup > Quality control > Quality associations.
2. Create a quality association record, and set the following values:
 Reference type: Purchase
 Item code: Table
 Item: M9201
 Site: 5
3. On the Process FastTab, set the Event type field to Registration.
4. On the Conditions FastTab, set the Applicable warehouse type field to Quality
management for warehouse processes only.
5. On the Quality order process FastTab, set the Quality processing policy field to Create
quality order.
6. On the Specifications FastTab, right-click in the Test Group field, and then select View
details to open the Test groups page.
7. On the Test groups page, on the Overview tab of the upper grid, create a test group, and
set the following values:
 Test Group: QMS
 Description: QMS test
 Acceptable quantity: 100
 Item Sampling: 3rd LP (Select)
8. On the Overview tab of the lower grid, add a record for one test, and set the following
values:
 Sequence: 1
 Test: Enclosure measuring
9. On the Test tab of the lower grid, set the following values:
 Test variables: Pass/Fail
 Default outcome: Pass
10. Save the new test group, and close the Test groups page.
11. Back on the Quality associations page, in the Test group field, select QMS.
12. Save the record.
Mobile device menu items for quality-in
To complete the setup to move goods to the quality control location, you must make the quality
item sampling work available from a mobile device menu item.
1. Go to Warehouse management > Setup > Mobile device > Mobile device menu items.
2. Select the Purchase Put-away mobile device menu item.
3. On the Work classes FastTab, add the QualityIn work class ID.
Summary: Your setup to move goods to quality control
You've now defined a quality association that uses the Quality management for warehouse
processes feature to trigger the creation of a quality order. You've set up the work and location
data for warehouse 51 to ensure that specific work is created when purchase registration is done
for item M9201. This setup ensures that every third license plate that is registered will be moved
to a quality location (QMS), and that a quality order will be created for the license plate quantity.
Everything else will be moved to put-away instead of the quality control location.
Process quality management work
1. Go to Procurement and sourcing > Purchase orders > All purchase orders.
2. Create a purchase order, and set the following values:
 Specify Vendor account: 104
 Warehouse: 51
3. Add a purchase order line, and set the following values:
 Item: M9201
 Quantity: 20
 UoM: ea
 Warehouse: 51
4. Write down the purchase order number, so that you can use it later.
5. Go to a mobile device or emulator that is running the Warehouse Management mobile app,
and sign in to warehouse 51 by using 51 as the user ID and 1 as the password.
6. Go to Inbound > Purchase Receive, and enter the following values:
 PONum: The number of the purchase order that you just created
 Qty: 5
 Unit: ea
7. Continue to receive against the line, 5 ea at a time, until the line is fully received. (A total
of four license plates will be created.)
8. Sign out of the Warehouse Management mobile app.
9. Back in the web client, go to Procurement and sourcing > Purchase orders > All
purchase orders.
10. Find and open your purchase order.
11. In the Purchase order lines section, select the line for item number M9201, and then
select Purchase order lines > Work details.
12. Notice that the second and third work headers that were created are regular put-away work,
whereas the first and the fourth work headers are quality item sampling work. This result is
consistent with the item sampling setup, which is configured to sample every third license
plate.
Move to the quality control location
You will now move the license plates to their designated locations. The first and fourth license
plates will go to the quality control location, whereas the second and third license plates will go
directly to storage.
1. Go to a mobile device or emulator that is running the Warehouse Management mobile app,
and sign in to warehouse 51 by using 51 as the user ID and 1 as the password.
2. Go to Inbound > Purchase put away, and put away each license plate from the previous
procedure until you've closed all the work.
Summary: Process quality management work
You've now run the quality item sampling work for the first and fourth license plates by moving
them to the quality control location. You've also put away the second and third license plates.
The next step is to do the quality order testing and control.
Quality-out setup: Move from the quality control location to storage or return
When workers report quality order results, the system automatically generates work.
You will now continue with the required base setup of the work class, work template, and
location directive to enable quality management for warehouse processes, so that the required
work can be created to move the quality order quantity from the quality control location to a
designated warehouse location.
Work class for quality-out
1. Go to Warehouse management > Setup > Work > Work classes.
2. Create a work class, and set the following values:
 Work class ID: QualityOut
 Description: Quality Out
 Work order type: Quality Order
Work templates
1. Go to Warehouse management > Setup > Work > Work templates.
2. Change the Work order type value to Quality order.
3. Create a work template, and set the following values:


Work template: 51 quality out
Work template description: 51 quality out
4. Add a line, and set the following values:
 Work type: Pick
 Work class ID: QualityOut
5. Add a second line, and set the following values:
 Work type: Put
 Work class ID: QualityOut
Location directives
1. Go to Warehouse management > Setup > Location directives.
2. Change the Work order type value to Quality order.
3. Create a location directive, and set the following values:
 Name: 51 Pass
 Work type: Put
 Site: 5
 Warehouse: 51
4. On the Action Pane, select Edit query to open the query editor dialog box.
5. On the Range tab, set the following values:
 Table: Quality orders
 Field: Status
 Criteria: Pass
6. Select OK to save the query and close the dialog box.
7. On the Lines FastTab, add a line, and set the following values:
 From quantity: 1
 To quantity: 1000000
8. On the Location directive actions FastTab, add a row, and set the following value:
 Name: Pass
9. On the Location directive actions FastTab, select Edit query to open the query editor
dialog box.
10. On the Range tab, set the following values:
 Table: Locations
 Field: Zone ID
 Criteria: Bulk
11. Select OK to save the query and close the dialog box.
12. On the Action Pane, select Save to save the new location directive.
13. Create a second location directive, and set the following values:
 Name: 51 Fail
 Work type: Put
 Site: 5
 Warehouse: 51
14. On the Action Pane, select Edit query to open the query editor dialog box.
15. On the Range tab, set the following values:
 Table: Quality orders
 Field: Status

Criteria: Fail
16. Select OK to save the query and close the dialog box.
17. On the Lines FastTab, add a line, and set the following values:
 From quantity: 1
 To quantity: 1000000
18. On the Location directive actions FastTab, add a row, and set the following value:
 Name: Fail
19. On the Location directive actions FastTab, select Edit query to open the query editor
dialog box.
20. On the Range tab, set the following values:
 Table: Locations
 Field: Zone ID
 Criteria: Return
21. Select OK to save the query and close the dialog box.
22. On the Action Pane, select Save to save the new location directive.
Mobile device menu items for quality-out
1. Go to Warehouse management > Setup > Mobile device > Mobile device menu items.
2. Select the QMS put-away mobile device menu item.
3. On the Work classes FastTab, add the QualityPut work class ID.
Warehouse workers will now be able to pick quality order work by using the QMS Putaway menu item. Goods that failed quality control goods can be put in a return location, and
goods that passed can be put in the bulk-001 location.
Summary: Your setup to move goods from quality control
You've set up the work and location data for warehouse 51, to ensure that work is automatically
created when quality orders are completed. This setup ensures that each quality-controlled
license plate is moved to either a bulk location or a return location.
Process quality management work
1. Go to Inventory management > Periodic tasks > Quality management > Quality
orders.
2. Select the first quality order for the quantities that were registered.
3. Select Validate. The status of the test is updated to Fail.
4. Go to Warehouse management > All work.
5. Open the work that you just created, and notice that the Work order type value is Quality
order. The work includes a line where the put location is Return and the status is Fail. (If
the status of the quality order were Pass, the put location would be Bulk instead.)
6. Go back to Inventory management > Periodic tasks > Quality management > Quality
orders.
7. Select the second quality order for the items that were registered.
8. Select Results above the lower grid. Update the Result quantity value to 5, and verify that
the Test result value is changed to a check mark.
9. Select Validate, and close the page.
10. Back on the Quality orders page, select Validate, and do the validation. The status is
updated to Pass.
Note
The validation event triggers the creation of the quality order work to move the quantity
from the quality control location to a new location.
11. Go to Warehouse management > All work.
12. Select the work that was just created, and notice that a second quality order work header
has been created, where the put location is BULK-001.
13. Go to a mobile device or emulator that is running the Warehouse Management mobile app,
and sign in to warehouse 51 by using 51 as the user ID and 1 as the password.
14. Go to Quality > Put Away from QMS, and process each of the two license plates that are
related to both pieces of work, so that all work is closed.
Note
Consider adding the quality-out entry to a mobile device menu item where the activity code
is Display open work list. For an example, see the mobile device menu item that is named Work
list in the demo data. First add the Quality order work class to a user-directed menu item,
because this work class is required for work to be shown in the work list. Then add the Quality
order work class to the Work list menu item. Users who have access to the work list will then be
able to pick and process the work that is automatically generated by quality order validation.
Additional resources

Quality and nonconformance management overview
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