ADRIAN CASTRO
Customer Service Professional
09777652072
adcastro29410@gmail.com
Mendez, Cavite
PROFILE
Customer-focused and adaptable Customer Service Representative
with a proven track record of delivering exceptional experiences.
Strong communicator with effective problem-solving skills and in-depth
product knowledge
SKILLS
EXPERIENCE
Exceptional Communication
CUSTOMER SERVICE REPRESENTATIVE
Empathy and Customer Focus
Piston Global
Effective Problem-Solving
2021 - Present
Patience and Composure
Achieved a 20% reduction in customer escalations: Proactively
Adaptability in a Dynamic
addressed customer concerns, resulting in a significant decrease
Environment
in issues escalated to higher levels.
Time Management
Collaborative Team Player
Conflict Resolution
Consistently met and exceeded performance targets:
Maintained a track record of exceeding set targets for call
resolution, customer satisfaction, and other key performance
indicators.
Implemented a streamlined process for issue resolution:
EDUCATION
Introduced an efficient process for resolving customer issues,
reducing resolution time by 15%.
Received recognition for exceptional communication skills:
Acknowledged by supervisors and peers for clear and effective
BACHELOR OF BUSINESS
ADMINISTRATION
communication with customers, contributing to positive
Far Eastern University
Led training sessions for new team members: Shared expertise in
2018-2022
product knowledge and customer service best practices,
feedback.
contributing to the onboarding success of new team members.
Utilized CRM tools for improved customer interactions:
Leveraged CRM tools to enhance customer interactions, resulting
in more accurate records and improved service efficiency.