Topic 11: ISO 9001:2015
Quality Management System
Operations Management Class
HT232ITM, 5:30-7:00pm
Mr. Bernard M. Cutchon, MBA
Faculty, College of Business Administration – Hospitality Management
Department
What is ISO CERTIFICATION?
• ISO (International Organization for
Standardization) is a worldwide federation
of national standards bodies.
• The International Organization for
Standardization (ISO) promotes worldwide
standards for the improvement of quality,
productivity, and operating efficiency
through a series of standards and
guidelines.
Used by industrial and business
organizations, regulatory agencies,
governments, and trade
organizations, the standards have
important economic and social
benefits.
How do businesses become ISO certified?
• The process of getting certified for
an ISO standard can be expensive,
time-consuming and potentially
disruptive to the business. Before
taking any steps to get certified,
determining the need for
certification can be the most
important step.
How do businesses become ISO certified?
The first step in becoming certified is determining whether certification is worth the costs. Some reasons that
organizations pursue certifications include the following:
• Regulatory requirements. Some businesses and products
require certification that they meet common standards.
• Commercial standards. When certification is not a
regulatory requirement, products and services that are
certified to meet minimum standards are a necessity for
some industries.
• Customer requirements. Even where there is an industry
standard or regulatory requirement for certification, some
customers such as government agencies, may prefer or
require certification.
• Improved consistency. Certification can help large
organizations deliver consistent quality assurance across
business units as well as across international borders.
• Customer satisfaction. Enterprise customers that use a
product or service in different contexts and countries
appreciate consistent performance. Compliance with
standards can also help the certified organization resolve
customer issues.
QUALITY CERTIFICATION
Two of the most well-known of these are ISO 9000 and
ISO 14000.
• ISO 9000 pertains to quality management. It concerns
what an organization does to ensure that its products or
services conform to its customers’ requirements.
• ISO 14000 concerns what an organization does to
minimize harmful effects to the environment caused by its
operations.
• Both ISO 9000 and ISO 14000 relate to an organization’s
processes rather than its products and services, and
both stress continual improvement.
Eight quality management principles from the
basis of the latest version of ISO 9000
• A customer focus
• Leadership
• Involvement of people
• A process approach
• A system approach to management
• Continual improvement
• Use of a factual approach to decision
making
• Mutually beneficial supplier relationships
About ISO 9001:2015- Quality management
system
• ISO 9001:2015 specifies the requirements for a quality
management system.
• Organizations use the QMS 9001:2015 standard to
specify the ability to consistently provide products and
services that meet customer and regulatory
requirements.
• It is the most popular standard in the ISO 9000 and the
only standard of the series to which organizations can
be certified.
About ISO 9001:2015- Quality management
system
ISO 9001: 2015 applies to any organization,
regardless of size or industry. Over a million
organizations in worldwide about 160
countries have applied the requirements of
ISO 9001 for their quality management
systems. Organizations of all types and sizes
find that the use of ISO 9001 enables them
in:
• Organize process
• Improve process efficiency
• Continuously improve
OCCUPATIONAL SAFETY
AND HEALTH STANDARDS
OCCUPATIONAL SAFETY AND HEALTH STANDARDS
• The Occupational Safety and Health (OSHC) was established
through Executive Order No. 307, signed by the late President
Corazon C. Aquino, on November 4, 1987.
• Based on its mandate, the OSHC champions the cause of work
safety and health in the Philippines.
The OSHC is the front-runner of two much-awaited events on
OSH. Held every two years, the Gawad Kaligtasan at
Kasalusugan (GKK) and the National Occupational Safety and
Health (NOSH) Congress serve as centerpiece programs on
increasing awareness and strengthening commitment for safe
and healthier workplaces nationwide.
OCCUPATIONAL SAFETY AND HEALTH STANDARDS
• The GKK (Gawad Kaligtasan at Kalusugan) is a
national award given by DOLE to companies and
individuals with outstanding achievements on
work safety and health
• The NOSH (National Occupational Safety and
Health) Congress provides a venue for the
exchange of experiences and new trends on
OSH. Experts from around the country and
different parts of the globe come together to
share best practices and novel strategies on
worker protection.
OCCUPATIONAL SAFETY AND HEALTH STANDARDS
VISION
• A healthy and well-protected working population in a
caring and responsive work environment brought about
by sound OSH policies and laws, research, training,
information exchange, technical expertise and extensive
networking.
Salient Features of the Occupational Health
and Safety Standards
1001 : Purpose and Scope:
(1) The objective of this issuance is to protect every workingman
against the dangers of injury, sickness or death through safe and
healthful working conditions, thereby assuring the conservation of
valuable manpower resources and the prevention of loss or damage
to lives and properties, consistent with national development goals and
with the State’s commitment for the total development of every worker
as a complete human being.
Salient Features of the Occupational Health
and Safety Standards
1002 : Definitions:
• “Employer” includes any person acting directly or indirectly
in the interest of an employer, in relation to an employee,
and shall include government-owned or controlled
corporations and institutions, as well as non-profit private
institutions or organizations.
• “Employee” shall mean any person hired, permitted or
suffered to work by an employer.
Salient Features of the Occupational Health
and Safety Standards
1002 : Definitions:
• “Industrial Enterprise” - any workplace, permanent or temporary,
including any building or collection of buildings, shed, structure, yard
or any other place, where one or more persons are employed in any
manufacturing of goods or products processing and any other activity
similar and incidental thereto.
• “Agricultural Enterprise” - include forestry and logging operations,
farming in all its branches, and among other things, includes
cultivation and tillage of the soil, dairying, the production, cultivation,
growing and harvesting of any agricultural and
horticultural commodities, the raising of livestock and poultry, and any
practice performed by a farmer on a farm as an incident to or in
conjunction with such farming operations.
Salient Features of the Occupational Health
and Safety Standards
1002 : Definitions:
• “Dry Dock” - include premises where work is performed on shore
or on board ships in which ships or vessels are constructed,
repaired, refitted, finished or broken up and housed.
• “Health” - sound state of the body and mind of the worker,
which enables him to perform his job normally, in a state of wellbeing.
• “Safe or Safety” - the physical or environmental conditions of
work or employment, which substantially comply with the
provisions of this Standards.
Salient Features of the Occupational Health
and Safety Standards
1002 : Definitions:
• “Work Accident” - an unplanned or unexpected occurrence
that may or may not result in personal injury, property
damage, work stoppage or interference or any
combination thereof, which arises out of and in the course
of employment.
• “Work Injury” shall mean any injury or occupational illness
suffered by a person, which arises out of or in the course of
his employment.
• ‘’Recognized Hazards” are those which do not require
technical or testing devices to detect.
Salient Features of the Occupational Health
and Safety Standards
1013 : Hazardous Workplaces:
a) Where the nature of work exposes the workers to dangerous environmental
elements, contaminants or work conditions including ionizing radiation,
chemicals, fire, flammable substances, noxious components and the like;
b) Where the workers are engaged in construction work, logging, fire fighting,
mining, quarrying, blasting, stevedoring, dock work, deep-sea fishing and
mechanized farming;
c) Where the workers are engaged in the manufacture or handling of explosives
and other pyrotechnic products;
d) Where the workers use or are exposed to power driven or explosive powder
actuated tools;
e) Where the workers are exposed to biologic agents such as bacteria, fungi,
viruses, protozoas, nematodes, and other parasites
Hazardous Materials
5S AS A WAY OF LIFE
5S is a philosophy and a methodology for organizing the workplace and
managing it in a way that minimizes any type of waste, thus improving the
overall efficiency. The 5S practice is a technique used to establish and maintain
quality environment in an organization.
5S History
• It was Sakichi Toyoda and son Kiichiro as well as Toyota engineer Taiichi
Ohno, who developed the 5S methodology or what they called the Total
Production System of TPS after World War II.
Sakichi Toyoda and son Kiichiro Toyoda
Taiichi Ohno
5S History
• The three Toyota representatives looked at both Ford Motor Company’s
assembly lines and the inventory process at the supermarket chain
Piggly Wiggly.
Through analysis at Ford, they did notice waste along
with workers who had to wait for one step to be
completed which resulted in layoffs and rehiring.
At Piggly Wiggly supermarkets, their inventory
system of ordering only what was needed based on
demand helped them understand and implement the
Just-In-Time or JIT process into the 5S methodology.
The Concept Becomes a Methodology
• Perhaps the innovation into workplace and quality product process
improvement led the Toyota Motor Corporation to first utilize the 5S
Methodology. Think of the history of 5S as a way to utilize good
“housekeeping” skills to achieve the best and most efficient results.
• The 5S Methodology has exploded in other areas of quality
improvement including total productive maintenance, the visual
workplace, the Just-In-Time (JIT) process, and Lean manufacturing.
The Concept Becomes a Methodology
Often associated with Six Sigma or Kaizen, the 5S Methodology was founded
through five Japanese words, which have been translated to English words:
Japanese / English Translation
• Seiri / Sort – Sorting only the materials or inventory needed for each task at hand
• Seiton / Set-in-order – Create an orderly workplace where everything has its place
• Seiso / Shine – Extreme efforts to keep the workplace clean for functionality
• Seiketsu / Standardize – Similar and controlled task assignments that are uniform
• Shitsuke / Sustain – Safe manufacturing process policies