Per Airbnb's refund policy (https://www.airbnb.co.uk/help/article/2868/), if a Travel Issue occurs,
Airbnb will provide refund and o er assistance with nding comparable or better
accommodations for the remaining nights of the stay.
Such Travel Issues occured over the past few weeks during my stay. I have promptly inform the
Host of these issues, but she failed to remedy the situation, and I have even been kicked out of
the apartment by someone who the Host never disclosed would be on the property.
Below is the list of events and evidence for your review:
1. The facts they showed different photos of the bathroom, and having the worker onsite while the
ad makes no mention of other people living there constitute misrepresentation (photo 1&2) and "a
material inaccuracy," which is a Travel Issue per your refund policy. Additionally, the Host's failure
to disclose in the Listing that another person (i.e., the worker here) will be present during the stay
is also a Travel Issue eligible for a refund
2. One of the wall in the room is actually a door (photo 3), which the guest I was not given a key
to. The worker peeped into my room through opening the door without my permission
3. On October 31st, my food was eaten by the worker without my consent (photo 4&5). I
contacted the host and Aribnb about this issue on the same day (photo 6&7).
4.The worker told other guests they could use my private bathroom, guaranteed by the host before
booking (photo 8), as the water pressure was not good in other rooms. On October 31st, I found
there were other guests using my bathroom. I contacted the host and airbnb about this issue
(photo 9&10) along with the staff using my food issue within 72 hours
5. On November 3rd, the host sent me a message, which I saw on the next morning on November
4th, about her decision of keeping the on site worker (photo 11) after I decided to stay. This is
not the what I was booking and my rights has been seriously violated by this worker’s acts.
6. On November 4th early morning, the worker stated I cannot contact the host and Airbnb about
the above issues. I said it is my right to contact the host and Airbnb when my rights are violated.
She then lost her temper, yelling “fuck off” to me, intimidating me, and swiping me out of the
property. I contacted the host and Airbnb about this aggressive event on the same day (photo
12&13) when I was intimidated and forced to leave and nd a new emergency accommodation in
the morning (photo14). The Host allowed the worker to kick me out, which in effect denied my
access to the accommodations. This is another signi cant Travel Issue that allows me to get a
refund for the nights that I was wrongfully charged for
The constant and more aggressive harassments by the staff, the discrepancies of the listing, the
host refusal to make amendment of the staff, living with emotionally unstable staff had serious
damaged my right and safety to stay on the property as a guest, and I was even forced to leave by
the staff on November 4th morning. This entire traumatizing events has rendered me to nd
another emergency accommodation with no help from Airbnb. But still charged by Airbnb, who
knows this entire event, for the third round on November 4th of this malicious accommodation
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According to Aircover, 1. If the Host, another person, or a pet is in the space during your stay, and
it wasn’t mentioned in the listing description. 2. If an issue does come up during your stay, you’ll
rst need to reach out to your Host to see if they can easily resolve it. If they can’t, just contact us
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Airbnb in Somerset Con rmation Code: HMFYSYEYT
Date: September 14th to December 10t
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I booked 87 nights on the accomodation. There are still 36 nights left from November 4 onward. I
paid 1966USD in total, which is 22.6USD per night. 22.68* 36= 813.5USD I request a partial
refund of 813.5USD which is the remaining nights of this booking since November 4th morning I
was intimidated and forced out of the property. Thank you.
Marissa Yong-Jie Che
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within 72 hours of discovering the problem. If we nd the issue is protected by AirCover, we’ll get
you a full or partial refund, or, depending on the circumstances, nd you a similar or better
place to stay. The host refused to make change of the onsite worker who was not supposed to be
in the property. I have contacted both the host and Airbnb about the entire malicious, harassing
and intimidating event starting from October 31st all within 72 hours. However, I did not receive
any help from Airbnb about nding an emergency place for me to live in when I was forced out of
the property. But I was charged the third round payment to pay for this Somerset accommodation
on the same day I was forced out.
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