Per Airbnb's refund policy (https://www.airbnb.co.uk/help/article/2868/), if a Travel Issue occurs,
Airbnb will provide refund and o er assistance with nding comparable or better
accommodations for the remaining nights of the stay.
Such Travel Issues occured over the past few weeks during my stay. I have promptly informed the
Host and Airbnb of these issues within 72 hours, however the host failed to remedy the situation,
and further allow the sta to intimidate me and yell FUCK OFF to me which has serious
threatening my safety to stay as a guest after they receive my payment.
Below is the list of events and evidence for your review:
1. One of the wall in the room is actually a door (photo 1), which the guest I was not given a key
to. The staff can open the door and look into my room without my permission, which seriously
damaged my privacy and safety
2. On October 31st, my food was eaten by the worker without my consent (photo 2&3). I
contacted the host and Aribnb about this issue on the same day (photo 4&5)
3. On October 31st, I found there were other guests using my bathroom, which was guaranteed
by the host it is my sole use before booking (photo 6). I contacted the host and airbnb about
this issue (photo 7&8) along with the staff using my food issue all within 72 hours after
discovery.
4. On November 4th early morning, I was told by the worker I cannot contact the host and
Airbnb about the above issues and I was intimidated and yelled “fuck off”. My safety has
been threatened by the on-site staff’s action and this series of events. The host failed to make
amendment but rather keep the worker and allow the worker to intimidate me and yell FUCK
OFF to its customer
5. The host sent me a message about her decision of keeping the on site staff (photo 9) who
has eaten my food, opened my backdoor to probe into my privacy, allowed other guests to
use my bathroom, and further yelled at me FUCK OFF. The host has failed to made amendment
of her staff who has damaging my rights and threatening my safety to stay as a guest
I contacted the host and Airbnb about this aggressive act on the same day morning (photo
10&11) and concerns about my safety to stay in the property as a guest. This has rendered me to
nd a new emergency accommodation in the same morning (photo12) with no help from Airbnb.
Airbnb allowed its hosts to intimidate and kick out customers after they receive payment.
Airbnb is not protecting its customers through Aircover. Airbnb did not do accordingly with Aircover
to protect customers after I have contacted until now
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According to Aircover: If an issue does come up during your stay, you’ll rst need to reach out to
your Host to see if they can easily resolve it. If they can’t, just contact us within 72 hours of
discovering the problem. If we nd the issue is protected by AirCover, we’ll get you a full or
partial refund, or, depending on the circumstances, nd you a similar or better place to
stay. The host refused to make change of the onsite staff who has damaged my rights and
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Airbnb in Somerset Con rmation Code: HMFYSYEYT
Date: September 14th to December 10t
Marissa Yong-Jie Che
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threatened my safety to stay there as a guest. I have contacted both the host and Airbnb about the
entire malicious and intimidating issue starting from October 31st all within 72 hours.
I booked 87 nights on the accomodation. There are still 36 nights left from November 4th onward
to December 10th. I paid 1966USD in total, which is 22.6USD per night. 22.68* 36= 813.5USD
Hereby I request a partial refund of 813.5USD which is the remaining nights of this booking.
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