lOMoARcPSD|36308071 RISK- Reviewer Cristobal BS tourism management (STI College) Studocu is not sponsored or endorsed by any college or university Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 07H1|RISK MANAGEMENT (Cristobal) OCCUPATIONAL HEALTH AND SAFETY OHS (Occupational Health and Safety) – is the recognition, assessment, and control of hazards associated with the work environment. 1978 to 1989 Occupational Health and Safety Standards - is a body of standards formulated to protect workers against the dangers of injury, sickness, or death through safe and healthful working conditions, thereby assuring the conservation of valuable manpower resources and the prevention of loss or damage to lives and properties. The Department of Labor and Employment (DOLE) is responsible for issuing hazard-specific guidelines and department orders and implementing rules on occupational health and safety matters Important OHS Terms Health refers to a sound state of the body and mind of the worker, which enables him to perform his job normally, in a state of wellbeing (DOLE, 2017a). Safe/Safety refers to the physical or environmental conditions of being protected against failure, breakage, or accident during work or employment (DOLE, 2017a). Work accident shall mean an unplanned or unexpected occurrence that may or may not result in personal injury, property damage, work stoppage or interference, or any combination thereof, which arises out of and in the course of employment (DOLE, 2017a). A near miss incident is an undesired event that, under slightly different circumstances, could have resulted in harm to people, property damage, business disruption, or a combination thereof. It is sometimes called a near miss, close call, warning, near hit, or simply incident (McKinnon, 2020). An occupational injury or work injury is any cut, fracture, sprain, or amputation resulting from a workplace incident (Kelloway et al., 2021). An occupational illness is any abnormal condition or disorder caused by exposure to environmental factors associated with employment (Kelloway et al., 2021). A loss is an unplanned, preventable waste of any resource, be it through injury, loss of time, damaged product or equipment, or loss of process (McKinnon, 2020). Damage is the physical harm to buildings, structures, equipment, product, process, and the environment normally caused by accidents (McKinnon, 2020). RA. 11058 signed by former President Roa Duterte in 2018 “An Act Strengthening Compliance with Occupational Safety and Health Standards and Providing Penalties for Violations Thereof.” Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 Its implementing rules and regulations state the rights and duties of employers and workers. Training and safe working environment Duties of Workers Participate in capacity-building Duties of Employers Equip a place of employment for workers free from hazardous conditions Provide complete job safety instructions and proper orientation, as well as work environment familiarization, to all workers. Ensure that chemical, physical and biological substances and agents, and ergonomic and psychosocial stresses under their control are without health risk when appropriate protection measures are taken. Use only approved specific industry sets of standards of devices and equipment for the workplace Comply with OHS standards Make arrangements for workers and their representatives to manage the OHS management system actively Provide measures identifying training and drills, and evacuation plans to deal with emergencies, fires, and accidents, including first-aid arrangements Comply with all reportorial requirements of the OHS standards Register establishment to DOLE as provided under the OHS standards. activities on safety and health and other OHS-related topics and programs Proper use of all safeguards and safety devices furnished for workers’ protection Comply with instructions to prevent accidents or imminent danger situations in the workplace Observe prescribed steps to be taken in cases of emergency Report to the immediate supervisor or any other responsible safety and health personnel any work hazard that may be discovered in the workplace. WORKER’S RIGHTS Right to Know – All workers shall be appropriately informed by the employer about all types of hazards in the workplace and be provided access to training, education, and orientation on safety, ergonomics, and other hazards and risks. Right to Refuse Unsafe Work – The worker has the right of refusal to work without threat or reprisal from the employer if an imminent danger exists. Right to Report Accidents – Workers and their representatives shall have the right to report accidents, dangerous occurrences, and hazards to the employer, DOLE, and other concerned government agencies. They shall be free from any form of Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 retaliation for reporting any accident. Right to Personal Protective Equipment (PPE) – The employer shall provide workers free of charge PPE for any part of the body that may be exposed to hazards whenever necessary because of hazardous work processes or environments. WORKPLACE HAZARDS Unsafe acts – occur when employees do not conform or depart from an established standard, rule, or policy. These often happen when an employee has an improper attitude, physical limitations, or lacks knowledge or skills. Unsafe conditions - are the physical or chemical properties of a material, machine, or environment that could cause injury to people, property damage, disrupt operations, or other losses. Type of Accidents Accidents and diseases can be prevented by identifying the risks and taking appropriate preventive measures. • Struck-Against. It refers to an accident where a worker strikes against something stationary or gets into contact forcefully and unexpectedly. For example, hitting the head against a low beam. • Struck-By. It refers to accidents where a worker is struck abruptly with force by something that moves. For example, getting hit by falling boxes or a door swinging open. • Contact-By. It refers to accidents in which an object or agent moves toward the worker, injuring him by nonforceful contact. For example, steam burns the skin while opening a pot. • Contact-With. It is an accident where the worker moves toward the agent or object, causing injury by nonforceful contact. An example is spilling cleaning chemicals on bare skin while cleaning. • Caught-In. A caught-in accident is when the person, or some part of their body, is caught in an enclosure or opening. An example of this is falling into an opening on a floor. • Caught-On. This type of accident involves the worker getting caught on a stationary protruding object, causing a fall, or the worker’s clothing getting caught on a moving object, pulling them in. Examples of this are tripping on wires or a piece of clothing getting caught on a piece of equipment. • Caught-Between. Accidents of this type involve a part of the body caught between something moving and something stationary or between two (2) moving objects. An example is when the hands get stuck inside a blender. • Fall-same-level and Fall-to-Below. On both types, workers either slip or trip on something, causing them to fall to the ground. Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 The difference between the two (2) is the height from where they fell from. The fall-to-below accidents occur when workers work above ground or floor level, and the resulting injuries are usually more severe. An example of a fall-same-level accident is slipping on wet floors, while falling from a ladder is a fall-to-below accident. • Overexertion. It is an accident where a worker is injured from overexertion in lifting, pulling, or pushing materials and/or equipment. Being in an awkward position for long periods may cause strains and sprains. Repetitive motions such as chopping or typing on the keyboard cause abnormal pressure on tendons and nerves. • Exposure. This type of accident refers to injury from exposure to unhealthy and unsafe environmental conditions such as noise, extreme temperatures, poor air, and toxic fumes. An example is food servers being exposed to loud music while working in a nightclub. 2. First Aid First aid refers to the emergency care or treatment given to an ill or injured person before regular medical aid can be obtained. The American Red Cross (n.d.) recommends the following steps in checking an injured or ill person 1. Check the scene for safety. Make 3. sure there is no more danger, like the risk of falling debris, moving machinery, live wires, and open fire. Form an initial impression, obtain consent from the injured person, and use PPE if necessary. Check for responsiveness, breathing, life-threatening bleeding, or other lifethreatening conditions using shout-tap-shout. Do this for no more than ten (10) seconds. If the person does not respond, responds but is not fully awake, is not breathing or is only grasping, or has life-threatening bleeding or other conditions, call emergency services immediately and give care based on their condition and check if additional care is necessary. Do not perform chest compressions without proper training. If the person is responsive or responds to stimulation, is fully awake, and does not appear to have any life-threatening conditions, interview the person and ask about signs and symptoms, allergies, medications, and medical conditions. Take note of how the person is acting. Do not move the person if there is a suspected head, neck, or spinal injury. Do not ask the person to move any area of the body that causes discomfort or pain. After checking, call emergency services or have someone do it while performing first aid. Remember to only give care based on the condition found and the level of training received. Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 First-Aid Kit For non-hazardous workplaces with 100+ workers, the following medicines, medical supplies, and equipment are required to be on hand under the Occupational Health and Safety Standards in cases of minor injuries and medical emergencies: 3. Do not break any blister. If it breaks, gently clean the area with clean water and apply antibiotic ointment. 4. Apply lotion or burn ointment. It will provide relief and prevent the area from drying. 5. Loosely bandage the burn to protect the blistered skin. 6. Take a nonprescription pain reliever if needed. Electrical burns, including those caused by lightning and major chemical burns need emergency medical care. A minor burn might need emergency care if it affects the eyes, mouth, hands, or genital areas. 1. 2. 3. Treating with First Aid • Burns involve tissue damage from contacting hot liquids, flames, chemicals, electricity, and steam. For minor burns: 1. Cool the burn by holding the area under cool water for about 10 minutes. 2. Remove rings or other tight items around the burned area. Do this quickly, as the area is expected to swell. 4. Cuts and Scrapes. They may occur from using knives and machinery in kitchens, laundry shops, and engineering workshops. For minor cuts and scrapes: Wash hands to avoid infection. Stop the bleeding by applying pressure or elevating the wound. Rinse the wound with water and wash the area with soap. Apply an antibiotic or petroleum jelly to protect from infections, keep the surface moist, and prevent scarring. 5. Cover the wound with gauze to keep it clean. Leave it uncovered if the injury is just a minor scratch or scrape. Change the gauze frequently. Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 HARASSMENT IN THE WORKPLACE Bullying Workplace bullying (psychological harassment or emotional abuse) results from a repeated conscious effort to mentally wound and seriously harm another person with words and actions, not violence. It was commonly viewed as a social problem and not addressed as occupational health and safety issue until recently (Reese, 2016). Some effects on the organization include: • Lost productivity • Erosion of employee loyalty and commitment • Increased staff turnover • Additional costs to recruit and train employees • Poor public image Organizational efforts dealing with bullying take one of two (2) forms. out the behavior and ask the bully to leave and return only when they can behave in a professional, work- appropriate manner. 3. Keep track of the abuse. Document the incidents by writing down details, including the time, how it happened, and any witnesses present. Record any information that can confirm the abuse. 4. Talk to the management or human resources. If the bullying was not resolved successfully, check the employee handbook to learn more about the company policy on workplace harassment and the steps needed to file a complaint. Sexual Harassment Republic Act no. 11313, known as Safe Spaces Act, stipulates in Article IV, Section 16 that the crime of genderbased sexual harassment in the workplace. First is through investigation and resolution of complaints. Second is promoting a respectful workplace. Sherry Gordon, a bullying prevention expert and author, recommends the following strategies for coping with bullying in the workplace (Gordon, 2022): 1. Set boundaries. Let the bully know, professionally and respectfully, what they’ve done is unacceptable and that if it occurs again, it will not be tolerated. 2. Confront the behavior. Once boundaries are set, follow through with consequences. Call Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 Safe and Healthy Workplace Accidents and diseases can be prevented by identifying the risks and taking appropriate preventive measures. RISK ASSESSMENT is the identification of hazards, the likelihood and possible risks of harm occurring, and the preventative measures taken to control the risks. Risk assessments' overall goal is to avoid near- miss incidents, thus resulting in safe operations. 1. Hazard Identification – to identify the hazard, its type and its sources. Walk-through survey – worksite and notes hazard. Safety Sampling – record observations of unsafe practices. 2. Risk Analysis – the risk of an incident or injury is determined. Probability – chance that event will happen and result of harm. Consequences – severity of the injury, harm or loss, it can range from dust in eyes. 3. Risk Control – final step of risk assessment process, preventive and corrective measures are established to control the risk. Elimination – process of removing hazard from workplace. Substitution – replacing or changing material for less hazardous ones. Engineering controls – modifications of work processes, equipment, and materials to reduce exposure to hazards. Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 08H1|RISK MANAGEMENT EMERGENCY PREPAREDNESS FIRE SAFETY Fire can cause death and serious injury through smoke inhalation and severe burns. Fire can also be catastrophic to a business resulting in significant financial losses through not having insurance or adequate coverage. Fire basics Fire is defined as the active principle of burning, characterized by the heat and light of combustion. Figure 1 Combustion Triangle Fuel refers to any combustible material and can be in gas, liquid, or solid form. Together with oxygen, it forms an ignitable mixture. When heat is added to this mixture, fire erupts. When one of these components is missing, the danger of ignition no longer persists. Causes of Fire It is important to understand what causes fire first to prevent it. Fires can be caused by the following (Helmerking, 2020): • Natural causes, like lightning • Caused by animals, like rats chewing on electric cables • Self-ignition, caused by chemical reactions • Technical causes, like defective equipment • Negligence, like a lit cigarette thrown in a bin filled with combustible materials • Arson (an intentional act of setting fire to a property) STAGES OF FIRE 1. 2. 3. 4. Ignition stage Growth stage Fully developed stage Decay or burnout stage FIRE CLASSIFICATION: • Class A: Fires involving ordinary combustible materials such as wood, paper, straw, textiles, rubber, and plastics. • Class B: Fires involving flammable liquids such as petrol, diesel, paint, and gases such as methane and propane. • Class C: Fires involving electrically energized equipment such as computers, radios, and toasters. • Class D: Fires involving combustible metals such as magnesium, aluminum, lithium, sodium, potassium, and other similar materials. • Class K: Fires in cooking appliances that involve combustible cooking media such as cooking oil, fat, grease, etc. Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 Fire Protection Equipment Some of the basic fire protection facilities and equipment are: • Fire detection, alarm, and communication system – These notify building occupants of the fire and other emergencies. These can be initiated manually or have automatic detection (Fire Code of the Philippines, 2019). • Sprinkler Systems – These consist of pipes along a ceiling containing water under pressure. During fires, a seal in the sprinkler head ruptures so that a steady stream of water flows, suppressing the fire (Purpura, 2013). • Standpipe Systems – These are piping and hose connections installed in a building providing reliable water for the manual suppression of fires (Mahoney, 2021). • Portable Fire Extinguishers – These are apparatuses used to put out a small fire by directing onto it a substance that cools the burning material, deprives the flame of oxygen, or interferes with the chemical reactions occurring in the flame (Britannica, 2017). • Break the combustion process – It involves interrupting the chemical chain reaction that ignites the fire. Using a Fire Extinguisher To operate a fire extinguisher, remember the word PASS (NFPA, n.d.): • Pull the pin. Hold the extinguisher with the nozzle pointing away from you and release the locking mechanism. • Aim low. Point the nozzle at the base of the fire. • Squeeze the lever slowly and evenly. • Sweep the nozzle from side to side. Figure 2 Sample Fire Extinguisher Label Earthquakes Putting Out Fires The four (4) ways of putting out fire are: • Cooling – It involves decreasing the temperature of the burning material. • Smothering – It involves limiting the oxygen supply to the burning material. • Starvation – It involves the removal of a fuel source. An earthquake is the sudden shaking of the ground caused by the passage of seismic waves through the Earth’s rocks. The Centers for Disease Control and Prevention (CDC) recommends the following during an earthquake: • DROP – Drop down to the ground, on hands and knees. It reduces the risks of Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 falling as the ground shakes. Crawl away from objects, tall furniture, and shelves that may fall. • COVER – Cover the head and neck and find shelter under a sturdy table or desk. If there is no shelter nearby, get down next to low-lying furniture and protect the head and neck with arms and hands. • HOLD – Hold on to the shelter until the shaking stops. Workplace Violence Workplace violence as any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior at work. Terrorism Terrorism is intentional violence involving targeted attacks designed to scare, intimidate, or ‘terrorize’ for a political purpose. Human Trafficking Human trafficking is the recruitment, transportation, transfer, harboring, or receipt of people through force, fraud, or deception to exploit them for profit. Emergency Planning An emergency is any sudden set of circumstances demanding immediate action. It can be naturally occurring, like storms and epidemics, and it can be caused by humans, like fires and riots. An emergency response plan is an integrated set of policies and procedures that allows organizations to prepare for, respond to, and recover from emergency incidents Cornerstones of an Emergency Plan An emergency plan has four (4) essential qualities. These are (CCOHS, 2020): • Prevention – It ensures that emergencies are eliminated or minimized (e.g., regular workplace inspection and equipment maintenance). • Preparedness – It ensures that people in the organization are prepared to respond effectively to an emergency (e.g., conducting drills and employee training). • Response – It ensures that resources are available and used when responding to an emergency (e.g., using fire alarms and proper evacuation procedures). • Recovery – It allows the organization to return to usual operations with as little disruption as possible (e.g., assisting employees in dealing with their fears and stress and managing insurance claims). Developing an Emergency Response Plan There are six (6) key steps in developing an emergency response plan. These are discussed below (CCOHS, 2020): 1. Establish the Planning Team. Effective emergency planning requires a team approach. Combining the various skill sets from all levels and functional areas of the organization can be beneficial as it provides a broader perspective in emergency planning. Downloaded by Yce Picar (ycepicar@gmail.com) lOMoARcPSD|36308071 2. Assess the Risks and Company Capabilities. Risk assessments are conducted to identify the severity of a possible emergency and its impacts on the organization. The organization’s capability to respond to an emergency and available resources are also assessed. Resources include facilities, equipment, supplies, staff expertise, employee experience, and their level of training. 3. Develop the Plan. The emergency response plan shall be written beginning with the most likely emergency scenario, expanding to cover all other emergencies. It will also be based on the current resources as determined in the previous step. The emergency response plan shall include the following: o The emergency response team shall manage and lead during emergencies. o Alarm activation refers to the procedures to activate the alarm system to alert employees of an emergency. o Reporting refers to the procedures for contacting emergency services. o Resource mobilization refers to the procedures for assembling the resources determined in step 2. o Response procedures refer to the procedures for responding to each possible emergency. o Media plan refers to the communication plan for dealing with the media and the public. o Business recovery plans refer to the procedures that will ensure the resumption of critical business functions and operations after an emergency. o Cleanup and restoration plan refers to cleanup, restoration, repair, replacement, and salvage procedures. 4. Implement the Plan. It includes training personnel and conducting drills and exercises as specified in the emergency plan. 5. Evaluate its Effectiveness. A thorough evaluation of the exercise will ensure that the emergency plan is successfully implemented and completed. 6. Improve the Plan Continuously. Pieces of feedback from step 5 and findings from investigations after an actual emergency are applied to the emergency plan to prevent future incidents. Downloaded by Yce Picar (ycepicar@gmail.com)