EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
K1
Outline the safe working practices and procedures to be followed whilst preparing and
tidying up your work area
Answer: Ensuring safe working practices and procedures is crucial to maintain a safe working
environment. They are many ways in which to prepare and tiding up and keep tiding work
area.
 Risk Assess work area to identify potential hazards, assess level of risk for all hazards,
mitigate or eliminate hazards.
 Obtain any necessary PPE and follow company procedures, checking that in useably
condition
 Housekeeping by keeping area clean and organized, store tools, materials and
equipment in designated places reducing risks of trip hazards. Remove trip hazards
and obstacles from area or walkways.
 Inspect tools and equipment before use to identify any defects or malfunctions,
report if necessary.
 Obtain all necessary drawings, Standard operating procedures.
 Dispose of all waste materials in line with company procedure.
 Chemical and substances, ensure all areas contaminated with substances are cleaned
to prevent risk to others and contamination.
 When finishing a task ensure area is clean and tidy.
K2
Explain the importance of applying the appropriate behaviours in the workplace and the
implications for both the apprentice and the business if these are not adhered to
Answer: applying appropriate behaviours in the workplace is crucial for maintaining a positive and
productive work environment. Having appropriate behaviours in the workplace is beneficial for both
the apprentice and the business. If these are not adhered to this creates a negative workplace,
displays a poor professional image and damages reputation. If the apprentice engages in unethical or
illegal behaviours can lead to legal trouble and jeopardize career, for the business failure to enforce
appropriate behaviours can expose them to legal risks and damage reputation.
K3
State how to present themselves in the workplace suitably dressed for the activities to be
undertaken (such as being neat, clean and dressed in clothes appropriate to the area of activity)
Answer: You should always present yourself to the workplace appropriately dressed. Following
company guidelines and follow all dress code policies. This could mean needing to wear company
issued workwear, such as clothing, Hi-viz jackets, steel toe capped boots, if you have long hair, it is
tied back. You should always ensure your dressed neatly and clean wearing appropriate clothing. This
is essential for creating a positive and professional impression.
K4
Explain the importance of reporting to work on time and returning from breaks on time and
the potential consequences if this is not adhered to
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
Answer: Reporting to work on time and returning from breaks on time are crucial to maintaining a
productive and effective work environment. Reporting to work on time contributes to a smooth and
effective workplace environment, as being late or not turning up for shift or late from breaks. Can
create frustration between other team members who may have to complete your tasks also. You may
cause delays in the workflow or production which will affect performance of your team and the
company. The potential consequences for lateness may be disciplinary actions, such as warnings or
termination, also deductions from wage due to time not a work.
K5
Outline the types of attitudes and behaviours that are likely to create conflict or negative
responses
Answer: Certain attitudes and behaviours can contribute or be more likely to cause conflict or
negative response from people. Here are some examples of often associated with conflict and
negative responses.










K6
Closed minded and unwillingness to consider other peoples perspective
Stubbornness in opinion and unwilling to compromise
Hostility and open aggression to someone or passive aggressiveness
Being prejudice views based on race, gender, religion or any other factors.
Disrespecting by being rude, dismissive or belittling
Poor communication with vague messaging, withholding information.
Dishonesty by lying or deceitful
Refusing to take responsibility and blaming others
Inconsiderate behaviour by ignoring others
Excessive competitiveness
Explain the benefits of team working and understanding of team objectives
Answer: Working as a team and understanding of team objectives has many benefits and are
important for any company to promote. Working as a team promotes a positive work culture.
Teamwork allows for the exchange of different perspectives and ideas, which can lead to more
creative and effective solutions to problems. It enables the increase of productivity by enabling the
division of tasks into manageable sub tasks, which can be completed faster and more efficiently by
the team members. Teamwork provides opportunity for learning and feedback, which can help team
members improve their knowledge and skills. Teamwork fosters a sense of belonging, support, which
can increase motivation, satisfaction and morale.
K7
Outline the roles of individual team members and the strengths they bring to the team
Answer: In a team setting, individual team members often play specific roles based on the position,
skills, expertise and strengths. Some of the most common roles in a team. A leader who makes
decisions, ability to manage the team, inspire and motivate. Expert/ Tech Expert who has in depth
Knowledge in specific area, offer insights or expertise, a resource for team members,
Troubleshooting skills. Mentor/ Coach able to share knowledge and expertise, Effective
communicator ,providing guidance and support facilitating the development of team members.
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
K8
Explain the importance of clear communication both oral and written, using appropriate
language and format
Answer: Clear communications is essential in all aspects of life. It is important to communicate
effectively to ensure that the message being conveyed is understood by the intended audience. You
should when communicating ensure you are understood to use clear and concise language, it is
important to avoid using jargon and technical terms that recipient may not be familiar with. It is
important to be aware target audience and use language on format that is appropriate for them. By
communicating clearly you can ensure that your message is understood and avoid
misunderstandings and miscommunication. Oral communication is good for quick clear concise
communication, but can lack precision and can be misunderstood, sometimes is not the best method
of communication. Written communication is good for the passing on a precise information without
being misunderstood.
K9
Identify the need to change communication styles to meet the needs of the target audience
Answer: Adapting communication styles to meet the needs of the target audience is crucial for
effective and meaningful interactions. There are several factors that may necessitate the change in
communication styles. Levels of expertise and knowledge off the target audience which may need to
avoid jargon or providing additional context or explanation. Language proficiency barriers, may need
to simplify language and description used. The style of communication may need to change
depending on whether you are informing, persuading, instructing.
K10
Describe the need to adhere to timescales set for work, whilst maintaining appropriate
quality standards and the implications if these are not adhered to
Answer: Adhering to timescale set out for work while maintaining appropriate quality standards is
crucial for success and effective completions of tasks. In an engineering environment ensuring
timescales and communicating to supervisors or management if unable to follow timescale, is crucial
to ensure deadlines are meet, to gain additional support if required, understand and adjust timelines
if required. If this is not followed this will lead to unexpected delays, lose of production that may
have been preventable. While meeting deadlines is crucial, it is more important to maintain
appropriate quality standards, as rushed poor quality work can lead to errors, defects and
unforeseen consequences for yourself and for the customer, which can result in dissatisfaction and
damage to reputation.
K11
Explain the importance of seeking additional support and guidance when required
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
Answer: Seeking additional support and guidance when needed is a fundamental way for personal
development. There are many reasons to seek support and advantages to doing so. Seeking support
to tap into the expertise or knowledge from others whether from a mentor , colleague, supervisor
they can provided new information. Advise when facing a problem there may be a simple way to
resolve issue by providing solution or provide new perspective. Give guidance and help develop or
refine skills.
K12
Explain why it is important to be open and honest and admit to any errors and/or mistakes
Answer: Being open and honest and admitting to any errors or mistakes is important for several
reasons. It allows for timely and appropriate actions to correct errors or mistakes, which can prevent
or minimise any additional damage. Also prevent any unforeseen harm that could happen from error
or mistake.
K13
Explain the need to be flexible in their approach to work, responding positively to changes or
amendments required by the business
Answer: The need to flexible in your work and respond positively to changes is very important. It
allows you to be adaptable to new ideas and circumstances the business may need to adjust
processes or polices for the best interest of all employees or the company. Having a flexible and
positive attitude helps carry forth the company goals to all employees and fosters a positive
workplace.
K14
Explain the importance of taking an active and positive part in the implementation of any
amendments or changes to work requirements
Answer: It is important to take active and positive part in the implementations to changes at work. It
can enhance your skills and knowledge by positive taking parts in new thing, by learning to do
something in a new way, gaining new insights and different perspectives. It fosters a positive work
environment by taking part and being positive about changes, the sharing of ideas and information.
K15
Describe their individual responsibility to work in an ethical manner and the organisations
policies relating to ethical working and behaviours
Answer: it is important to be guided and behave in a ethical manner in your personal and
professional conduct. You have a responsibility to interact with everyone with dignity and courtesy
and respect, regardless of their background, age, disability, gender, race , sexual orientation, religion
or belief. The business has company handbook, policies & procedures which outlines their
responsibility relating to working ethically with honesty and integrity. They also have a
whistleblowing process if their guidelines or polices and procedures are not followed and can be
reported.
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
K16
Explain the importance of respecting others, including an awareness of diversity and
inclusion
Answer: Respecting others and having an awareness of diversity and inclusion, is critically important.
Respecting others and treating other with dignity and courtesy, regardless of identity or background
is important and not discriminating against or harassing anyone based on any protected
characteristics. Respecting others makes everyone feel safe, valued and respected, it enhances
creativity and innovation through new ideas and solutions. As a diverse team can create different
ideas through each others strengths and skills.
K17
Outline the personal protective equipment (PPE) to be worn for the engineering activities
undertaken (such as correctly fitting overalls, safety shoes, eye protection, ear protection)
Answer: Personal protective equipment also known as PPE is equipment used to protect someone
from health and safety risks at work. Whilst doing engineering activities many types of PPE which are
there to protect against different hazards some of these are.





Overalls are made to protective clothing that covers the body usually made of a durable
material that can resist abrasion, puncture or tearing, having this close fitting helps prevents
getting trapped into moving machinery.
Safety shoes most which have steel toe cap are there to prevent puncture and crush injuries
from failing objects, also should have good grip sole to help prevent slip trip and fall injuries.
Eye Protection such as glasses or goggles are to prevent objects contacting eyes such as dust,
chemicals, bright light, flying objects.
Ear protection such as ear plugs or defenders prevent hearing loss from loud noises
Mask or respirator prevents the inhalation of dust, fumes , vapours, or biological agents.
K18
Describe the correct use of any equipment used to protect the health and safety of yourself
and your colleagues
Answer: All equipment should be used as intended following company procedures & polices. You
should only us equipment you are trained to do so, if you are unsure about anything you should ask a
supervisor or manager.
K19
Outline the planning and preparation needed to carry out the engineering activity (such as
obtaining the appropriate drawings/documentation to be used, determining the materials required,
determining the tools and equipment required, determining a suitable sequence of operations,
determining the quality checks to be made and equipment to be used)
Answer: Planning and preparing is important you should first identify what the job goal or objective
is to be achieved E.g. part needs replacing. Find appropriate engineering drawings or documentation
to identify exactly what needs to be done and how to do the task. Then determine what materials
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
are required for the job, considering are they the correct ones, is the material strength, durability
and compatibility. Identify what tools and equipment may be needed for the task ensuring all are in
good working order and you are trained to use equipment and tools. Plan a sequence of operations
step by step process for doing the task. Ensue to identify all hazards before starting task and
eliminate hazards if unable to contact supervisor or manager to seek help in minimizing risks. Report
any issues with the task or get stuck and require advise. Ensure quality standards and checks are to
standard when task is completed, verifying materials and final product is correct.
K20
Outline the procedure for ensuring that all documentation relating to the work being carried
out is available, prior to starting the activity
Answer: Ensure that you have all documentation before starting a task. Ensure you have had all
relevant training to know where these are. If you are unable to find any documentation, then contact
a supervisor or management to ask.
K21
Define the procedure for ensuring that all tools and equipment are available prior to
undertaking the activity
Answer: Before starting any task, identify what tool and equipment are required. These tools should
be inspected for wear and tear, missing parts or damage or any other issues that could affect use. If
any defects found replace or report to supervisor or management.
K22
Outline the checks to be carried out to ensure that tools and equipment are in full working
order, prior to undertaking the activity
Answer: Check for wear or tear, damage, missing parts damage or incorrect function or any other
issue with tools or equipment.
K23
Outline the checks to be carried out to ensure that all materials required are correct and
complete, prior to undertaking the activity
Answer: You need to ensure that all materials required are correct and complete before starting task,
checks that should be done before hand are. Check documentation specifications from original task
to check what is required, then check material documentation & specifications to ensure that is
compatible and matches original specifications. Then do physical quality inspections for damage or
defects, also can verify measurements with accurate measuring tool E.g. vernier calipers
K24
Explain how to deal effectively with problems that could arise with areas such as quality,
safety, people, drawings and other documentation, tools and equipment or if material are
incomplete or do not meet the requirements of the activity and the action that should be taken
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
Answer: Upon coming across any problems or issues with anything that you are unsure about or have
doubts. To Effectively resolve then you should contact a senior colleague, supervisor or manager for
advice and highlight problem to get the issue resolved.
K25
Outline their role in helping to develop their own skills and knowledge (such as checking with
your supervisor about the work they are expected to carry out and the standard you need to
achieve; the safety points to be aware of and the skills and knowledge you will need to develop)
Answer: It is crucial to have an active role in developing your own skills and knowledge. Being open
and communicating with your supervisor is very important in doing this, by clarifying task and
responsibilities, understanding the scope and goals and standards expected or you. You need regular
feedback to understand what you are doing right and what need improvement and positively reflect
on the feedback to grow and improve.
K26
Describe the benefits of continuous personal development, and the training opportunities
that are available in the workplace
Answer: Having a continuous personal development plan is a excellent way to enhance skills,
knowledge and abilities, by giving goals for development and supporting growth by creating a
focused guidance for setting objectives and training for success.
K27
Explain the importance of reviewing their training and development with trainers and
supervisors, of comparing the skills, setting objectives to overcome any shortfall or address any
development needs
Answer: Regularly reviewing training and development with trainers and supervisors, is crucial to
understand strengths and weaknesses, then create objectives & goals to overcome these
weaknesses. Being flexible and positive to continuous improvement ultimately leads to personal
success.
K28
Outline their responsibilities for providing evidence of your performance and progress (such
as submitting work for assessment or the completion of assignments or tests)
Answer: It is the learner’s responsibility to provide evidence of performance and progress of tasks
and assessments. So you can demonstrate effectively what you have learned to multiple trainers and
supervisors with same piece of work.
K29
Explain the importance of maintaining effective working relationships within the workplace
(such as listening attentively to instructions from their supervisor, making sure they ask for help and
advice in a polite and courteous manner, responding positively to requests for help from others)
Answer: Maintaining effective working relationships within the workplace is crucial for success.
Having effective and open communication with supervisor’s, work colleagues in a polite and
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
courteous manner is crucial for success. Responding positively to recommendations or requests for
help from others, creates positive working relationships, fosters environment to work together.
K30
Explain the reason for informing others of their activities which may have impact on their
work (such as the need to temporarily disconnect a shared resource like electricity or compressed air
supply; making undue noise or creating sparks, fumes or arc flashes from welding)
Answer: Informing others of activities which may affect or have impact elsewhere, is crucially
important to ensure safety and maintaining a safe workplace. If the need to temporarily disconnect
shared resources such as electricity or compressed air, coordination may be needed to prevent
damage, maintain productivity and planning may be needed. Open communication is key for safe
and success.
K31
Describe how to deal with disagreements with others in ways which will help to resolve
difficulties and maintain long term relationships
Answer: Dealing with disagreements in a constructive manner is essential for maintaining healthy
relationships. When having a disagreement need to keep emotions in check, remain calm and avoid
reacting impulsively. You need to approach disagreements with a positive mind set, with a
willingness to understand. If you have made a mistake apologize sincerely, be ready to forgive and
move forward positively. Maintaining long term positive relationships is crucially important at the
workplace.
K32
Outline the organisational procedures to deal with and report any problems that can affect
working relationships
Answer: If you have a problem and need to report it the company procedure is as followed. Most
grievances can be resolved informally through discussion with manager. If this does resolve the
problem you should initiate the formal procedure. Which is as follows: The grievance should be put
in writing and submitted to your Manager. If the grievance concerns your manager you may submit it
to HR. Then a grievance meeting will be arranged as soon as reasonably practicable.
K33
Outline the difficulties that can occur in working relationships, and how to resolve them
Answer: Difficulties in working relationships, can occur in many ways, common ways this can occur is.
Misunderstanding or poor communication, conflict of interest with differing priorities and conflicting
goals, clash of personalities. To resolve these difficulties you should promptly address any issues,
encourage open communication, find compromise identify common objectives and shared goals,
always a maintain a positive attitude.
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
K34
Identify the regulations that affect how individuals should be treated at work (such as Equal
Opportunities and Equal Pay, Race Relations and Sex Discrimination, Working Time Directive,
Disabled Persons Acts)
Answer: There are many regulations and Acts that effect how individuals should be treated at work
some of them are:




The Equality Act 2010, that legal protects people from discrimination in the workplace.
Working Time Regulations 1998, which sets out maximum working hours, rest breaks and
annual leave entitlements.
Health and safety at work act 1974, defines the duties of employees for workplace health
and safety and welfare.
Whistleblowing (public interest disclosure) Act 1998, protects workers who blow the whistle
on wrongdoing in the workplace.
K35
Explain the need to dispose of waste materials and consumables (such as oils and chemicals)
in a safe and environmentally friendly way
Answer: If you do not dispose of waste materials and consumables in a safe and environmentally
friendly way, you can pose risks to human health and the environment if not disposed of properly.
Some of the risks can be pollution to air, water and soil which can affect the quality of life and
biodiversity, the exposer to toxic or hazardous substances , can cause illness , injuries or even death.
K36
Identify where tools and equipment should be stored and located, and the importance of
returning all tools and documentation to their designated area on completion of your work activities
Answer: You should find the location and designated storage location of all tools, equipment and
documentation. It is crucially important to return them to their designated locations after use.
Knowing where tools , equipment and documentation are stored reduces time spent searching for
them, helps prevent loss and damage as they are less likely to be misplaced or damaged. There are
also safety reasons as not following good 5s pose dangers such as slip trips and fall injures.
K37
Explain when to act on their own initiative and when to seek help and advice from others
Answer: Working upon your own initiative such as problem solving within you skill set is excellent for
personal growth and improving skills and knowledge, this should only be done when you confident
with the results. You should always seek help or advice from others, when you are faced with a task
or decision out of your skills or knowledge, as consulting with others can help inform, clarification or
guidance to help resolve issue or inform your choices.
K38
Explain the importance of leaving the work area in a safe condition on completion of your
activities (such as equipment correctly isolated, cleaning the work area and removing and disposing
of waste)
EAL ENGINEERING OPERATIONS L2 SKILLS UNDERPINNING KNOWLEDGE
AUE2/002
Answer: Leaving your work area in a safe condition always and on completion of task is crucially
important. It protects yourself and others from potential hazards, such as slip trips and falls. It helps
you keep track of your tools , equipment and documentation, preventing loss of tools and
equipment. Cleaning area and disposing of all waste promptly prevents contamination and reduces
hazards by leaving them there.