Copyright © 2020. SLACK Incorporated. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. 2 MODELS OF HEALTH AND WELLNESS “Striving toward occupational justice is the major ethical dilemma facing occupational therapists in every corner of the world.” WILCOCK AND TOWNSEND, 2014, P. 541 This chapter will review the following prevailing systems of health care and the position of occupational therapy within them: The medical continuum of care The biopsychosocial model The World Health Organization’s model The recovery model in mental health Client-centered care Public health models Wilcock’s occupational perspective of health These provide a further context for understanding the changes that are occurring in the occupational therapy profession both nationally and globally and how they will affect the theories, models, and frames of reference we develop and apply now and in the future. THE MEDICAL APPROACH TO CONTINUUMS OF CARE No one can argue that the medically based system of health care in the United States is in trouble. Consider the following scenario: Sue, a healthy 75-year-old widow, fell and injured her knee while walking down the front steps to her car, which was parked in the driveway. It hurt, but she got up anyway and continued with her errands. By 4 o’clock in the afternoon, her knee had become swollen and red, and Sue’s friend, whom she was visiting, told her to go to the doctor right away. Sue called her primary care physician, but he couldn’t see her until later in the week. She refused to go to the city hospital’s emergency room, so her friend suggested a walk-in clinic at a local strip mall. There, a physician’s assistant examined her knee, wrote a prescription, and sent her for an X-ray. By then the radiology center was closed, so after filling her prescription for an anti-inflammatory medication, she returned home with instructions to wrap her knee with ice packs and keep her leg elevated. Sue tried filling plastic bags with ice cubes, but the bag wouldn’t stay on her knee, and she found the cold hard to tolerate. The next morning, the pain in her knee had increased, making it difficult to walk. Sue also worried about her out-of-pocket medical costs. Her Medicare Advantage insurance plan only covered certain pharmacies and medical providers, and she found out that neither the walk-in clinic nor the pharmacy near her friend’s home were in her network. She drove with difficulty to get her X-ray and had it sent directly to her primary care physician, with whom she made an appointment for the next day. Although the X-ray showed no broken bones, by then her knee had developed a full-blown infection, for which she was sent directly to the hospital she was trying so hard to avoid. One week and several thousand dollars in copays later, while still in the hospital receiving intravenous antibiotics, Sue was told that some complications were found on magnetic resonance imaging (MRI) and she would now need knee replacement surgery. This entailed some other preparatory tests, a surgical procedure at the hospital, a stay in a subacute rehabilitation center, and outpatient rehabilitation 29 Cole M. B., Tufano R. Applied Theories in Occupational Therapy: A Practical Approach, Second Edition (pp 29-53). © 2020 SLACK Incorporated. EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 5/15/2023 6:23 PM via CAL STATE UNIVERSITY DOMINGUEZ HILLS AN: 2373291 ; Marilyn B. Cole, Roseanna Tufano.; Applied Theories in Occupational Therapy : A Practical Approach, Second Edition Account: s7451066 Copyright © 2020. SLACK Incorporated. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. 30 Table 2-1 CHAPTER 2 Examples of Medical Facilities • Primary care, doctors’ offices, group practices, walkin clinics • Outpatient treatment centers, diagnostic testing, outpatient surgery, rehabilitation • Mental health clinics • Substance abuse recovery residential programs • Home health care agencies • Subacute rehabilitation hospitals • General hospitals • Skilled nursing facilities, nursing homes • Hospice programs for terminal illness over the next 6 months. Sue lived alone, with no family nearby. So she needed many home care visits to enable her to remain in her home, a ground-level apartment. If she had not been able to manage “aging in place,” Sue’s next residence might easily have been a nursing home. Stops Along the Continuum of Care What medical services has Sue used? To summarize, her medical journey included a walk-in clinic, a pharmacy, a doctor’s office, a diagnostic imaging center, a hospital, a subacute rehabilitation inpatient facility, an outpatient rehabilitation center, multiple visits from a home care agency, and the possibility of nursing home placement. These offices, institutions, and agencies represent the current continuum of medical care (Table 2-1). Learning Activity Discuss the following questions regarding Sue’s case: 1. To what extent did Sue’s own attempts to self-manage cause her condition to become worse? 2. How might the need for surgery have been prevented? 3. Where did economics enter into the reasoning process? 4. Where might Sue have encountered occupational therapy on this journey? 5. What could occupational therapists do to help Sue at each stage of her recovery? The medical continuum begins with a primary care setting, the first level of care where the problem is diagnosed and treatment given or recommended. Sue used two primary care settings: a doctor’s office and a walk-in clinic. When medical diagnostic testing is required, this may occur in a different location, such as the radiology center where Sue got her X-ray. Each medical specialist will likely have his or her own practice. For example, if Sue’s bone had been fractured initially, the primary care physician may have sent her as an outpatient to an orthopedic specialist, and in fact Sue did eventually have her knee replacement performed by an orthopedic surgeon in the hospital. For persons with terminal illness, hospice care might also be considered, with these services offered at inpatient hospice centers or as home care programs. Origins of the Medical Model and Occupational Therapy in the United States Occupational therapy has been associated with the medical model from its beginnings. Early in the 20th century, humanism influenced the practice of medicine by promoting a holistic approach that encouraged experimentation with many new and creative treatment methods. Without this openness, the central role of occupation in the restoration and maintenance of health, which inspired the birth of our profession, may never have become known. However, by the 1930s, the scientific movement had gathered sufficient strength to shape medicine and occupational therapy practice in ways that allowed both to benefit from the rapidly growing body of scientific research. The medical model of health care came into existence because of the conditions of the times. In the 1930s and 1940s, many diseases were on the rise, such as tuberculosis and polio, for which there was no cure. Scientific research led to an understanding of how bacteria spreads disease and what measures could be taken to prevent it. Medicine applied the scientific method to develop medications and vaccines to prevent or cure many of the diseases of the mid-20th century. Occupational therapy struggled to keep up with the advances in medicine and adopted practice methods for remediation, adaptation, and compensation. Remediation involved the use of occupations to restore the ability to function. For example, in persons with depression or anxiety disorders, occupational therapy worked side by side with medicine in order to hasten recovery through a return to normal daily occupations. Occupational therapists developed adaptations to the task and environment in order to enable occupational functioning despite the limitations brought on by illness or injury. In using compensatory strategies, occupational therapists took over where medicine left off. For example, splinting, adaptive equipment, and, more recently, robotics and computer-assisted technology are used by occupational therapists to enable activities of daily living (ADL) for persons with partial paralysis from polio, a stroke, or a spinal cord injury, for which no further improvement could be gained with other medical treatment. For most of the 20th century, occupational therapists worked in hospitals, nursing homes, rehabilitation centers, day hospitals, and outpatient clinics under the auspices of the medical model. Occupational therapists became a part of the health care teams that offered a multidisciplinary approach to the treatment of illness and disease. As such, occupational therapy often required a doctor’s prescription EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 5/15/2023 6:23 PM via CAL STATE UNIVERSITY DOMINGUEZ HILLS AN: 2373291 ; Marilyn B. Cole, Roseanna Tufano.; Applied Theories in Occupational Therapy : A Practical Approach, Second Edition Account: s7451066 Copyright © 2020. SLACK Incorporated. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. MODELS in order to be paid by Medicare or other health insurance, and this requirement remains written into many states’ occupational therapy licensure laws today. Because occupational therapy treatment is categorized as a medical service, it also falls under the current medical reimbursement system, which remains a major stumbling block for occupational therapy practitioners. The medical system of payment has not kept up with current research, which generally supports a more social or community based model of care. In the 21st century, our profession appears to be in the midst of a transition, and changes in public policy will be needed in order to fully adopt a broader paradigm of occupation and to become truly client centered. Characteristics of the Traditional Medical Model The scientific method requires that a research problem be narrowly defined in order to study it more rigorously. For example, the action of a muscle is broken down into nerves, circulation, molecules, cells, and the nutrients such as fat, protein, and carbohydrates that make up the cells so that each component can be studied in detail. Much of our scientific knowledge of the physical world has been developed through careful examination of the relationships among component parts. Medicine used the scientific method in the development of biochemistry, anatomy, physiology, genetics, pharmacology, nutrition, and bioengineering (Kielhofner, 2004). This method of study encouraged the belief, prevalent in medical practice and research, that the human body operates like a complex machine. As such, “the task of medicine was conceived as repairing breakdowns in the machine” (Capra, 1982; Kielhofner, 2004, p. 231), thus restoring a state of health, normalcy, and homeostasis. In the traditional medical model, health is defined as the absence of disease; norms are based on vast collections of clinical data (e.g., a normal body temperature of 98.6°) and homeostasis, or a balance of physical and mental health (e.g., patient can be discharged from medical care and resume previous life activities). Likewise, many occupational therapy frames of reference have also been validated using the scientific method, among them biomechanical, sensory integration, psychodynamic, neurodevelopmental, and cognitive disabilities (see Section III). Reductionism in Medicine The 10th revision of the International Statistical Classification of Diseases and Related Health Problems (ICD-10), published and updated by the World Health Organization (WHO), lists thousands of diseases, illnesses, injuries, and syndromes, subsequently described in medical textbooks and journals, each with a unique name. Medical diagnosis is the process of analyzing a patient’s signs and symptoms, and reducing the problem to a specific, narrowly defined cause. Hence, the medical model is often described OF HEALTH AND WELLNESS 31 as reductionistic. Once the doctor names the disease— pneumonia, for example—he or she can then apply what is known about that illness in order to prescribe a treatment— for example, antibiotic medication, bed rest, maintenance of a sterile environment, increased fluid intake, or other specific instructions leading to a cure. The patient, a passive recipient of treatment, complies with the doctor’s instructions in order to get well, feel better, and restore health. This describes the unique terminology of the medical model as we know it. Fragmentation in Health Care In the example of Sue, it becomes evident that the current medical system of service delivery is highly fragmented and inefficient. A recent study Montenegro et al. (2011) states that: … high levels of fragmentation characterize health systems in the Americas … [which] can lead to difficulties in access to services, delivery of services of poor technical quality, irrational and inefficient use of resources, unnecessary increases in production costs, and low user satisfaction. (p. 5) Fragmentation means that there are separated parts of the medical treatment process that are paid for separately (fee for service) without anyone coordinating them. Although the primary care physician (PCP) should be overseeing the different steps, there is no guarantee that will happen. People hesitate to use their PCP this way because it is too costly, there is too long a wait time for appointments and not enough time with the doctor, and there are unclear recommendations (Freed, Hansberry, & Arrieta, 2013). The implementation of the Patient Protection and Affordable Care Act (ACA, 2010), originally designed to reduce costs and increase accessibility of health care, has thus far only succeeded in raising costs for most Americans, leaving large gaps in medical insurance coverage and otherwise complicating health care delivery. Health care reform within the ACA is just beginning the process of implementation. With the right fixes, it is hoped that the new system will smooth out the continuum and solve some of the problems with accessibility and cost. There are some very positive aspects of the new health care law that provide for more incentives and programs for prevention and wellness, in which occupational therapy could offer valuable input, especially at the level of primary care. More about this will be discussed later in this chapter. Inadequate Medical Reimbursement Systems The following is a very brief overview of the reimbursement issues for health care in the United States today. Insurance under the fee-for-service system, for example, does not pay for wellness and prevention, seldom pays for EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 5/15/2023 6:23 PM via CAL STATE UNIVERSITY DOMINGUEZ HILLS AN: 2373291 ; Marilyn B. Cole, Roseanna Tufano.; Applied Theories in Occupational Therapy : A Practical Approach, Second Edition Account: s7451066 Copyright © 2020. SLACK Incorporated. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. 32 CHAPTER 2 group interventions, and excludes occupational therapy from primary care settings where it could make a significant contribution. Fee-for-Service System This system of payment is simple: provide a service and charge a set fee. Typically, this is the prevailing payment system for medical care for most of the population. Private and employee-funded health insurance works this way, paying separately for each medical visit, test, or procedure. As a system, fee-for-service has been held responsible for the inflated costs of health care by creating an incentive for providers to add unnecessary visits, tests, hospital days, or procedures in order to collect more fees. The profit motive of providers is compounded by the intervention of thirdparty payers, the health insurance companies, who shield the patients and clients from paying directly so that most seek more services without regard or even knowledge of their true cost. Some have questioned the ethics of such a system when health care is considered a basic necessity or a right to which all citizens should be entitled. For older Americans, the Medicare system began in the 1960s in an attempt to provide elders with needed medical care in their retirement. Medicaid is the health care payment system that each state can make available to its citizens who are disabled, too young to be eligible for Medicare, or too poor to afford private health insurance. Both Medicare and Medicaid also operate under a fee-forservice system, but with certain reforms and restrictions. Medicare Reimbursement Restrictions Medicare, although intended for older adults (age 66 and older), tends to set the standard for private or employerbased insurance plans. Therefore, we will summarize here some of the payment systems that have been implemented over the past several decades. In order to contain the everrising health care costs, Medicare has put in place some prospective payment systems (PPS). These are systems that limit the length, frequency, and type of health services that may be reimbursed, in keeping with current evidence about the different diagnoses or disease categories. Theoretically, these would work like health maintenance organizations (HMOs), taking a flat dollar amount (monthly premium) and giving an incentive to providers to serve the client’s health needs efficiently and without excessive cost. Different facilities must follow unique prospective payment systems in order to be reimbursed by Medicare. Some examples are the following: Inpatient acute care hospitals use diagnosis-related groups (DRGs), with costs and limitations based on 535 primary diagnoses Inpatient rehabilitation facilities use case-mix groups (CMGs), based on patient assessment and impairment categories that consider motor and cognitive skill levels and age Skilled nursing facilities (long-term care) use resource utilization groups (RUG-III), 58 groups or categories based on a comprehensive assessment, the Minimum Data Set (MDS). Each group is paid a specified number of rehabilitation or therapy minutes per week Home health agencies use home health resource groups (HHRGs), 80 categories based on the Outcome and Assessment Information Set (OASIS) to determine number and frequency of home services within each 60-day period Hospice uses four care levels for each day: (a) routine home care, (b) continuous home care, (c) inpatient respite care, and (d) general inpatient care (American Speech-Language-Hearing Association, n.d.) Although these cost-containment measures limit costs generally, they also restrict the choices afforded to Medicare beneficiaries and often arbitrarily deny needed services, a downfall of the government bureaucracy that oversees the payments without regard to individual differences. Additionally, some see government regulation as actually increasing costs because of the additional paperwork and recordkeeping service providers must submit, which slows the process and benefits no one. Flat Fee Payment Systems The logical alternative to fee for services is to pay health care workers a salary, regardless of the quantity of services provided. However, this system also presents problems. An example of the downside of a flat fee payment system is the government-controlled Veterans Health Administration hospitals, which offer a full range of services to current and former members of the country’s armed services. The service providers in these hospitals are paid salaries that may be considerably lower than those in the private sector, thereby decreasing any incentive for services to be delivered in an efficient or timely manner. Wait lists are often very long in these facilities, and the staff sometimes must make do with less than state-of-the-art equipment. It seems that neither fee-for-service nor flat fee payments have led to high-quality, cost-effective medical services. Hopefully the United States Congress and those responsible for implementing the ACA or its replacement will find an ideal combination of high-quality medical care and a reasonable cost for consumers. Reimbursement systems that follow the guidelines of the medical model have reduced access and limited the ways clients can use occupational therapy services. Most occupational therapists are aware that neither Medicare nor private health insurance will pay for health services rendered only to maintain function for our clients. Progress must be continually demonstrated through the use of valid and reliable assessment tools, mostly products of research studies using the scientific method. The medical model has convinced third-party payers that health should be defined as the absence of disease. In contrast, the client-centered EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 5/15/2023 6:23 PM via CAL STATE UNIVERSITY DOMINGUEZ HILLS AN: 2373291 ; Marilyn B. Cole, Roseanna Tufano.; Applied Theories in Occupational Therapy : A Practical Approach, Second Edition Account: s7451066 Copyright © 2020. SLACK Incorporated. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. MODELS model being adopted by occupational therapy and others goes further to include well-being, quality of life, and the client’s continued ability to engage in meaningful occupations and to participate in life (American Occupational Therapy Association [AOTA], 2014; WHO, 2001). Limited Access to Medical Services and Occupational Therapy By the 1990s, the medical model had backed occupational therapy into a proverbial corner, limiting its scope to only those practices that directly affected “symptoms” or restricted independent functioning in ADL. When I (M. Cole) consulted for a large state mental health facility about 10 years ago, I found very few occupational therapists on staff, and those who remained focused exclusively on ADL skill building for clients who would soon be relocated to community settings. My role as a consultant was to educate the staff concerning standardized assessment tools that could be used to measure progress in self-care and social skills and to help them determine client readiness for community placement. Soon after my consultancy ended, the entire facility was closed, leaving many severely disabled clients without needed health services. This experience demonstrates how the reductionistic pressures of the scientific method, fueled by the costreduction measures for all medical services during the 1990s, have rendered the medical model grossly inadequate to meet the needs of clients with ongoing mental or physical health conditions. Everywhere in society, signs of this inadequacy abound. Many formerly institutionalized mental health clients now live among the homeless or have entered our already overcrowded prison system. Working people are either losing their health insurance or facing higher prices for far less coverage. Prescription drugs, advertised as cures for everything from arthritis and high blood pressure to insomnia and depression, appear to have replaced the need for hands-on therapy, at least in the eyes of today’s television-watching population. Benefits of Medicine: What We Still Need From the Medical Model Going Forward Although the medical system of health care has its problems, the scientific research generated by medicine has served occupational therapy well in the past and will continue to do so in the future. Without the medical model, many of the scientific advances of the 20th century would not have been possible. Under the guidance of the medical model, occupational therapy was able to take advantage of the knowledge developed in the areas of psychiatry, biomechanics, behaviorism, and neurophysiology in the earlier years, which led to some of the most widely used applied theories in occupational therapy today. Examples are sen- OF HEALTH AND WELLNESS 33 sory integration, neurodevelopmental therapy (NDT), biomechanical rehabilitation, motor learning, dynamic interactional, and cognitive behavioral approaches. The scientific method was used in designing research studies to test these applied theories and to develop reliable and valid assessment tools. Assessments also serve as evidence for administrators or managers of health service agencies, rehabilitation centers, and school-based services that the methods occupational therapists use have been and continue to be effective. Furthermore, despite the profession’s move away from the medical model, many occupational therapists still practice in medical-based settings. Another advantage of the medical model is the prestige it has brought to occupational therapy over the years as an allied health profession. Educational programs for occupational therapy were jointly accredited by the American Medical Association (AMA) from the days of Eleanor Clarke Slagle until quite recently, requiring occupational therapy students to take classes in anatomy, physiology, neurology, and physical and mental health conditions. This medical preparation has influenced public recognition for occupational therapy professionals as equals with other professions such as physical therapy and encouraged our continued national certification and state licensure, setting us apart from less “scientific” professions. Furthermore, the medical model gives us a common language with which to communicate with other professionals as more occupational therapists collaborate with treatment teams when providing health care services. Until the sociopolitical systems catch up with the paradigm shift to client-centered practice, occupational therapists will need to maintain relationships with members of the current system of health care delivery, which still relies heavily on the medical model. THE BIOPSYCHOSOCIAL MODEL The biopsychosocial (BPS) model was originally proposed by Engel in 1977 as a needed expansion of the medical model. In the 1980s, medical providers made some attempts to broaden their viewpoint of clinical conditions by considering psychological and social components of illness. The model assumes that all three aspects must be handled together, thus requiring more information to be gathered in initial consultation. The BPS model has been applied in primary care in the United Kingdom and other European countries, as well as the U.S. Veterans Administration through the use of integrated medical teams comprising physicians, nurses, occupational therapists, psychologists, social workers, and other specialists (multidisciplinary teams). As a model, the medical community recognized that certain health conditions, such as cardiovascular disease and type 2 diabetes, require this broader perspective because environmental and lifestyle factors greatly influence treatment behaviors and outcomes. However, critics EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 5/15/2023 6:23 PM via CAL STATE UNIVERSITY DOMINGUEZ HILLS AN: 2373291 ; Marilyn B. Cole, Roseanna Tufano.; Applied Theories in Occupational Therapy : A Practical Approach, Second Edition Account: s7451066 Copyright © 2020. SLACK Incorporated. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. 34 CHAPTER 2 say that the BPS model does not fit the definition of a scientific model, has not been adequately tested as a theory, and has not worked to inform medical practice (Ghaemi, 2009; McLaren, 1998). In the United States, the BPS model “seems to have been pushed into the shadows by a return to medicine and the re-ascendancy of the biomedical model” (Pilgrim, 2002). Globally, the International Classification of Functioning, Disability, and Health (ICF) claims to reflect an integration of the medical and social models by using a BPS approach (WHO, 2001). The medical model views disability as a problem of the person created by disease or trauma and requiring the services of a health care professional, such as medication, surgery, or rehabilitation. In the social view, disability is a socially created problem, and its management requires some form of social action. By combining aspects of both, ICF remains neutral regarding the required responses to problems that it classifies. WHO’s ICD-10 identifies health trends and statistics globally and represents the international standard for reporting diseases and health conditions for both diagnostic and research purposes. This comprehensive listing, although coming mainly from a biomedical perspective, also tracks resource allocation trends, safety, and quality guidelines, including factors that influence health status and external causes of disease (WHO, 2010). For occupational therapy, the BPS model has kept its appeal because it is holistic, addressing the proverbial whole person. The roots of our profession were seeded in a holistic view that included the biological, psychological, and social aspects of human life. Dr. Adolph Meyer (1921) was the first psychiatrist to propose that mental illness could be based on emotional factors and result from interdependent factors pertaining to both the mind and body. Dr. Meyer’s protégé, Eleanor Clarke Slagle, based her treatment protocols on this innovative theoretical perspective. Slagle modeled a therapeutic process that emphasized the importance of occupations in helping those with physical, psychological, and social challenges to maintain a positive life orientation. Today, this foundational premise remains unchanged. As stated in AOTA’s Occupational Therapy Practice Framework, 3rd edition (OTPF3), “ … occupational therapy practitioners recognize the importance and impact of the mind-bodyspirit connection as the client participates in daily life” (AOTA, 2014, p. S4). A GLOBAL PERSPECTIVE: THE WORLD HEALTH ORGANIZATION’S MODEL The WHO made significant revisions to its classification system in 2001 that reflect the shift to a holistic and systems perspective of global health care. ICF encompasses all aspects of human health and some health-relevant components of well-being. It is intended as a companion for the ICD-10, which classifies all known diseases, both mental and physical. The stated purposes of ICF are as follows: To provide a scientific basis for studying health and health determinants To establish a common language To allow comparison across countries, disciplines, and time To provide systematic coding for purposes of record keeping and research In its 2001 revision, WHO seeks to broaden the horizons of health-related research, service provision, and policy making beyond the constraints of the medical model. It states, “There is a widely held misunderstanding that ICF is only about people with disability; in fact, it is about all people” (WHO, 2001, p. 7). Holistic and Systems Oriented ICF perceives a person’s functioning and/or disability as a “dynamic interaction” between a health condition and contextual factors. Contextual factors are those external factors, “features of the physical, social, and attitudinal world,” which facilitate or hinder participation (WHO, 2001, p. 8). Accordingly, ICF is divided into two parts. The first lists the components of human functioning and disability, including body systems and structures as well as activities and participation, denoting both an individual and a societal perspective. The systems of the human body and the activities represented closely resemble occupational therapy’s domain of concern according to OTPF3 (AOTA, 2014). The second half of ICF lists and classifies contexts in the following categories: Products and technology: includes foods, consumable goods, money, and the systems for distributing these, as well as objects and tools for other systems such as education, sports and recreation, and the practice of religion Natural and human-made environments: includes land and water, climate, population, light, noise, vibration, natural events such as an earthquake or tsunami, human-made events such as war, and time-related changes such as seasons Support and relationships: includes immediate and extended family, friends, acquaintances, authority figures, subordinates, care providers, domesticated animals, strangers, health care providers, and other professionals Attitudes: includes individual and societal views, biases, and stigmas as well as norms, practices, and ideologies EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 5/15/2023 6:23 PM via CAL STATE UNIVERSITY DOMINGUEZ HILLS AN: 2373291 ; Marilyn B. Cole, Roseanna Tufano.; Applied Theories in Occupational Therapy : A Practical Approach, Second Edition Account: s7451066