BUSINESS STUDIES
GRADE 11
FINAL EXAMINATION
PAPER 2
NOVEMBER 2023
MARKS: 150
TIME:
2 HOURS
This question paper consists of 10 pages.
INSTRUCTIONS AND INFORMATION
Read the following instructions carefully before answering the questions.
1. This question paper consists of THREE sections and covers TWO main topics.
SECTION A: COMPULSORY
SECTION B: Consists of THREE questions.
Answer any TWO of the three questions in this section.
SECTION C: Consists of TWO questions.
Answer any ONE of the two questions in this section.
2. Read the instructions for each question carefully and take note of what is
required.
Note that ONLY the first TWO questions in SECTION B and the FIRST
question in SECTION C will be marked.
3. Number the answers correctly according to the numbering system used in this
question paper. NO marks will be awarded for answers that are numbered
incorrectly.
4. Except where other instructions are given, answers must be in full sentences.
5. Use the mark allocation and nature of each question to determine the length
and depth of an answer.
6. Use the table below as a guide for mark and time allocation when answering
each question.
SECTION
QUESTION
MARKS
TIME
(minutes)
A: Objective-type
questions
COMPULSORY
B: THREE direct/indirecttype questions
CHOICE:
Answer any TWO.
C: TWO essay type
questions
CHOICE:
Answer any ONE.
TOTAL
1
30
20
2
40
3
40
4
5
6
40
40
40
30
150
120
70
7. Begin the answer to EACH question on a NEW page, e.g., QUESTION 1
– new page, QUESTION 2 – new page.
8. You may use a non-programmable calculator
9. Write neatly and legibly
Page 2 of 9
SECTION A (COMPULSORY)
QUESTION 1
1.1 Various options are provided as possible answers to the following questions.
Choose the answer and write only the letter (A – D) next to the question number
(1.1.1 – 1.1.5) in the ANSWER BOOK, for example 1.1.6 E.
1.1.1 This form of ownership has its name ending with letters Ltd.
A
B
C
D
Personal liability company
Cooperatives
Private company
Public company
1.1.2 Charmaine purchased McDonalds’ business idea. This is known as …
as an avenue of acquiring a business.
A
B
C
D
leasing
franchising
outsourcing
takeover
1.1.3 The type of visual aid that is used to compare or contrast different things
or ideas is called …
A
B
C
D
data.
graphs.
diagrams.
tables.
1.1.4 A … is defined as a state of emotional and mental strain.
A
B
C
D
crisis
stress
change
strategy
1.1.5 Mondeor Catering has issued a written set of guidelines to its workers
and management to help them conduct their actions in accordance with
its primary values and ethical standards.
A
B
C
D
code of ethics
theory of ethics
good decision
principles of ethics
(5 x 2) (10)
Page 3 of 9
1.2 Complete the following statements by using the word(s) in the list below. Write
only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER
BOOK.
rights ; mourning ; internal ; posters ; private ;
consequential ; forming ; external ; state-owned ; handouts
1.2.1 The … company supports private businesses by providing infrastructure
such as communication services.
1.2.2 Minenhle provided the audience with the printed notes at the end of the
presentation. This is known as the …
1.2.3 During the … stage team members think about their new tasks and new
environment.
1.2.4 Protea Spa implemented new policies and procedures in the business as
an … causes of change.
1.2.5 The … approach states that no person may be maltreated and the
business will not impose its products on people.
(5 x 2) (10)
Page 4 of 9
1.3 Choose a description from COLUMN B that matches a term in COLUMN A.
Write only the letter (A-J) next to the question number (1.3.1 to 1.3.5) in the
ANSWER BOOK. E.g. 1.3.6 K.
COLUMN A
1.3.1 Prospectus
A
COLUMN B
used to identify possible strengths,
weaknesses, opportunities and threats.
1.3.2 Action plan
B
the business pays a monthly fixed amount
of money for the use of an asset.
C
provides details about investment offerings
to the public.
D
used to identify problems that could occur.
E
method used to list advantages and
disadvantages of a proposed change.
F
process used by preventing conflict where
possible and as quickly as possible.
G
provides details about the rights, duties
and responsibilities of the shareholders
and directors .
H
used to gather information by using a
selected expert’s panel on a specific topic.
I
process used by coming to an agreement
by discussing facts and convincing each
other on the best solution.
J
the business pays interest on the amount
of money they withdraw and for the period
they have overdrawn.
1.3.3 Bank overdraft
1.3.4 Force-field analysis
1.3.5 Conflict management
(5 x 2) (10)
TOTAL SECTION A: [30]
Page 5 of 9
SECTION B
Answer ANY TWO questions from this section.
NOTE:
Clearly indicate the QUESTION NUMBER of each question that you
choose. The answer to EACH question must start on a NEW page, e.g.,
QUESTION 2 on a NEW page, QUESTION 3 on a NEW page.
QUESTION 2: BUSINESS VENTURES
2.1
State any FOUR aspects that must be included in the memorandum of
incorporation.
(4)
2.2
Outline the project planning steps.
(6)
2.3
Read the scenario below and answer the questions that follow.
THABO’S CARWASH (TC)
Thabo easily started a very successful carwash. In expanding his business,
he can make all decisions alone.
2.3.1 Identify the form of ownership that Thabo uses.
(2)
2.3.2 Describe the characteristics of a private company.
(6)
2.4
Explain any TWO key success factors of a business.
(6)
2.5
Discuss reasons why entrepreneurs may decide to purchase an existing
business.
(4)
2.6
Read the scenario below and answer the questions that follow.
MAPETLA PIE (MP)
Mapetla Pie is a successful outlet that sells fresh pies to its customers. The
management of MP requested services from Tiger Security to guard their
business premises.
2.6.1 Identify the type of business avenue described in the scenario above.
(2)
2.7
2.6.2 Explain the advantages of a type of business avenue identified in
QUESTION 2.6.1
(4)
Advise businesses on the importance of presenting business information.
(6)
[40]
Page 6 of 9
QUESTION 3: BUSINESS ROLES
3.1
Give any FOUR examples of crisis in the workplace.
(4)
3.2
Outline the causes of conflict in the workplace.
(6)
3.3
Read the scenario below and answer the questions that follow.
CENTRAL TAILORS (CT)
The management of Central Tailors remunerates their employees for
working overtime. Employees understand that a breach of a code of conduct
is punishable. CT hired trustworthy accountants with good credentials.
3.3.1 Quote TWO ways in which CT conducts business professionally,
responsibly, ethically and effectively from the scenario above.
(2)
3.3.2 Explain other ways in which businesses should be conducted
professionally, responsibly, ethically and effectively.
(4)
3.4
Describe the advantages of working with others to solve problems.
(4)
3.5
Read the scenario below and answer the question that follows.
PHIRI CONSULTANTS (PC)
Employees at Phiri Consultants are assigned to work as a team on a project.
The team members confront each other’s ideas and fight for a leadership
position. They are also aware of strategies and aims of the team.
3.5.1 Identify TWO stages of team development that are applicable to PC.
Motivate your answer by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 3.5.1
STAGES OF TEAM
DEVELOPMENT
MOTIVATIONS
1.
2.
(6)
3.5.2 Explain the importance of teamwork.
(4)
3.6
Discuss the principles of professionalism.
(6)
3.7
Suggest ways in which a workplace forum differs from a trade union.
(4)
[40]
QUESTION 4: MISCELLANEOUS TOPICS
Page 7 of 9
BUSINESS VENTURES
4.1
Name any FOUR qualities of an entrepreneur.
(4)
4.2
Outline ways in which presenters can handle feedback in a non-aggressive
and professional manner after a presentation.
(6)
4.3
Read the scenario below and answer the question that follows.
JERRY FURNITURE (JF)
Jerry Furniture specialises in selling high quality furniture. JF bought stock
worth R20 000 from Eden and was required to pay the full amount within three
months. They also received R1 500 from the government as a small
business.
4.3.1
Identify TWO sources of funding used by JF. Motivate your answer
by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 4.3.1
SOURCES OF FUNDING
MOTIVATIONS
1.
2.
4.4
(6)
Advise businesses on the importance of Gantt charts.
(4)
BUSINESS ROLES
4.5
Elaborate on the meaning of problem solving.
(4)
4.6
Read the scenario below and answer the questions that follow.
MASH MOTORS (MM)
Mash Motors is a well-known car dealer. The management of MM decided to
cut the number of their workers to reduce the wages and salary bill. MM is
also aware of the external causes of change.
4.6.1 Name the major change that MM is dealing with from the scenario
above.
(2)
4.6.2 Explain the external causes of change.
(4)
4.7
Discuss the differences between ethical and professional behaviour.
(4)
4.8
Recommend ways businesses can deal with crisis in the workplace.
(6)
[40]
TOTAL SECTION B: 80
Page 8 of 9
SECTION C
Answer ONE question in this section.
QUESTION 5: BUSINESS VENTURES (PRESENTATION OF BUSINESS
INFORMATION)
Presenters can present business information either verbally or non-verbally. A good
presentation requires presenters to know the factors that must be considered when
preparing for a presentation. Presenters can use different types of visual aids when
presenting. Businesses should be able to follow the correct steps when writing a
business report.
Write an essay on presentation of business information in which you include the
following aspects:
• Outline the differences between verbal and non-verbal presentation.
• Explain the following types of visual aids:
o Graphs
o Flip chats
o Interactive whiteboards
o Data projector
• Discuss the factors that the presenter must consider when preparing for a
presentation.
• Advise businesses on steps to be followed when writing a business report.
[40]
QUESTION 6: BUSINESS ROLES (CREATIVE THINKING AND PROBLEMSOLVING)
Businesses can benefit when they apply creative thinking in the workplace. Businesses
can use both routine thinking and creative thinking. Some businesses prefer applying
Delphi technique and force field analysis when solving complex business problems.
Businesses should also create an environment stimulate creative thinking in the
workplace.
Write an essay on creative thinking and problem-solving in which you include the
following aspects:
• Outline the benefits of creative thinking in the workplace.
• Explain the differences between routine thinking and creative thinking.
• Discuss how businesses can apply the following problem-solving techniques:
o Delphi technique
o Force-field analysis
• Suggest ways in which businesses can create an environment that stimulate
creative thinking in the workplace.
TOTAL SECTION C:
GRAND TOTAL:
[40]
40
150
Page 9 of 9