Project Plant Pals | SMART Goals January 5 Goal One: “Office Green wants to increase brand awareness.” SMART Goal One: “Office Green wants to launch a new program and website by the end of quarter 3 that will result in the customer base growing by 15%.” What makes this goal specific? Does it provide enough detail to avoid ambiguity? Response: It has enough details to be measurable. What makes this goal measurable? Does it include metrics to gauge success? Response: Yes it can be measured within a specific time period. What makes this goal attainable? Is it realistic given available time and resources? Response: Based on the resources and information given it is likely to happen. What makes this goal relevant? Does it support project or business objectives? Response: It aligns well with what the business and director’s goals. What makes this goal time-bound? Does it include a timeline or deadline? Response: It has a time that it should be completed by to see if it has been done or not. Goal Two: “Office Green wants to raise the customer retention rate.” SMART Goal Two: “Office Green wants to increase the customer retention rate to 90% by the end of the year.” What makes this goal specific? Does it provide enough detail to avoid ambiguity? Response: It has a clear defined number and timeline in order for the goal to be achieved. What makes this goal measurable? Does it include metrics to gauge success? Response: There is an amount and deadline for the goal which allows it to be measured. What makes this goal attainable? Is it realistic given available time and resources? Response: Based on the resources and information given it is likely to happen. What makes this goal relevant? Does it support project or business objectives? Response: It aligns well with what the business and director’s goals. What makes this goal time-bound? Does it include a timeline or deadline? Response: It has a time that it should be completed by to see if it has been done or not.