MARK EDISON M. MEDINA
Name: ____________________________________
1. Mr. White requested to reset his network password. As a security measure, you need to perform user verification.
You tried calling his extension however you only reached his voice mail. The next thing that you need to do is send
him an email.
Kindly write a brief email explaining how Mr. White's request can be addressed.
Good day Mr. White,
I received your request regarding to reset your network password. To be able to penetrate your request,
I need to perform user verification and I need your cooperation for this matter. Please email back as soon as
possible if you receive this email. Thank you!
2. Mr. Case was unable to receive emails in MS Outlook. You have successfully assisted him by restarting the
application. In order for you to close the ticket, you need to send an email stating the step that resolved the issue
and confirming that he has no other concerns.
Please write a brief email on this scenario.
Good day Mr. White,
I already resolve the MS Outlook problem, First I conduct some troubleshoot in the
software and last, I restart the application. Now it is working fine, May I know if you have any concern. and if don't
have any concern or problem I will close the ticket for this problem. Thank you!
3. Describe your qualifications for a Service Desk role in 3-5 sentences
I think I am qualified for this role because I have experience responding to IT service requests to
resolve technical issues. Experience also on downloading, installing and updating software.
Assisting others in the proper and efficient use of computers and software.
10/5/2023 17:32
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