Forex and CFDs are complex leverage-based products, which carry a high level of risk. These complex products are over-thecounter derivatives and are not suitable for everyone. You must consider whether you understand how these products work and whether you can afford to take the risk of losing your capital. Investing in these products does not provide any entitlement, right or obligation to the underlying financial instrument. The profit and loss are determined by the price movement of the underlying and can expose you to the high risk of losing your capital rapidly. Trade Trading Academy Search Trading Academy FAQ Choose Topic Account Verification Process How do I update my account details? To change any of the registered personal details in your trading account (displayed on the “Funds Management” / "Personal Information" screen), please contact us to explain the reason for this change and provide us with the relevant information, e.g. name change due to marriage, or change of residential address. We will then review and action your request in accordance with our regulatory requirements and obligations. To contact us, click on the “Email Us” link. Read More How do I verify my payment method? Funds deposited to your account must originate from a payment method that is in the same name as the Plus500 trading account holder. Accordingly, we are obliged to verify and ensure that you are the legitimate owner of funds deposited to your account. Therefore, if you deposited by: Read More How do I verify my phone number? In order to verify your phone number, please go to the main trading screen on the Plus500 platform → ”Menu” → “Account” → “Verify Account” → Click the “Verify” button in the “Your Phone” section → Enter your number without the country code → Click on "Send me an SMS" or "Call my phone". You should receive a 3 digit code on your phone, please submit it via the phone validation window. Read More What is required to verify my account? Customers are required to verify their accounts for identification and security purposes in accordance with our customer due diligence process, for example the verification of your name, date of birth, residential address, phone number, email address and payment method, etc. For more information please also read FAQ topic “Submitting Identification Documents”. Read More What is Tax Identification Number? The Tax Identification Number (TIN) is a personal number used for tax purposes in your tax country (i.e. the country in which you report your taxes). Read More Why didn’t I receive my verification letter? Depending on your country of residence, you may be able to request that a letter for address verification is sent to the Postal Address held on your trading account. In some countries, however, this service is not supported. To request this letter, log in to the Plus500 platform, click on ”Menu” → “Account” → “Validate address” → “Send me the letter”. If you don’t receive the letter within 3 weeks, you should verify the accuracy of the address held on your account, and if necessary contact our support team. Nonetheless, you will be required to provide us with a document (photo of a utility bill/bank statement) in order to verify your address, in accordance with our regulatory obligations. Read More Why didn’t I receive the code to verify my phone number? Make sure that you do not include your country code with the number, as the system automatically dials your country code according to your registration details (+44 for UK for example). In addition, prepaid phones cannot be verified by this process. If you encounter any other issue, please contact us for further assistance by clicking on the “Email Us” link. Read More Didn’t find an answer to your question? Contact us! Online Chat Email WhatsApp EXCELLENT SERVICE 4.0/5.0 - 10 ratings Oct. 2022 Verified by LiveChat Plus500 does not claim to be an official academic institution that has received recognition from any country/government. Put Your Knowledge to the Test Ready to take the next step in your journey? or try a FREE Demo Account WHY PLUS500? Protected & secure Your data is safe and your funds are kept in segregated bank accounts, in accordance with regulatory requirements. Professional support Get around-the-clock dedicated customer service in multiple languages. Regulated Plus500AE Ltd is authorised and regulated by the Dubai Financial Services Authority (Licence No. F005651). Reliable Plus500 Ltd is a FTSE 250 company listed on the London Stock Exchange’s Main Market for Listed Companies. Data Privacy About Us News & Market Insights Client Money Protection Risk Disclosure Notice Terms & Agreements Cookie Policy Plus500CY is the issuer and seller of the financial products described or available on this website. Forex and CFDs are complex leverage-based products, which carry a high level of risk. These complex products are over-the-counter derivatives and are not suitable for everyone. You must consider whether you understand how these products work and whether you can afford to take the risk of losing your capital. Investing in these products does not provide any entitlement, right or obligation to the underlying financial instrument. The profit and loss are determined by the price movement of the underlying and can expose you to the high risk of losing your capital rapidly. Plus500 is mainly compensated for its services through the Bid/Ask spread. Check our Fees & Charges. The information on this website is general in nature. Please consider the information in light of your objectives, financial situation and needs. Plus500 is a trademark of Plus500 Ltd. Plus500AE Ltd is regulated by the Dubai Financial Services Authority (DFSA), (License No. F005651) and holds a category 4 license with a 'Retail' endorsement, and is not authorized to hold client assets or client money. Plus500AE Ltd is responsible for facilitating the opening of trading accounts and offering of CFD services by Plus500CY Ltd. Office Address: Plus500AE Ltd's registered office is at Gate Village 4, Level 1, Unit 109-110, DIFC, Dubai UAE. Secured by SSL. Copyright © Plus500. All rights reserved. Follow Us On:
