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CEFR WRITING
Topic: A letter of Apology
A Letter of Apology
A letter of apology is written to show that you are sorry for something and say that you value your
relationship with the other party.
In a letter of apology:
- clearly state the problem and offer your apology right in the beginning of the letter;
- give some explanation for what happened;
- clearly state what actions you are taking to solve the problem or improve the situation.
Sample Letter of Apology (sample 1):
Dear Ms Barnes,
I am writing concerning the position of Assistant Office manager that I am due to begin next Mon-day.
However a problem has arisen.
As you know, I currently work for my uncle’s food-packing business, and you will remember from my
interview that I have gained valuable experience there. Unfortunately, he has had to go into hospital for
an operation, leaving my aunt in charge of both the home and the business. She has asked me, as this is a
particularly busy time of year, to stay on and
help her with the running of the office.
I realize this will be inconvenient to you, but very much hope that, given the circumstances, you would
be prepared to allow me to take up my position with you two weeks later than planned.
I would like to emphasise that I remain very keen to work with you, and that I will be gaining further
useful experience during this time. I look forward to hearing from you.
Yours sincerely,
XXX
Sample Letter of Apology (sample 2):
Dear Mr. Bicman,
I apologize for the mix-up of order #: 26429782. We have just implemented a new packagingcsystem
that still has a few bugs that still needs to be worked out, but we did fix your order and sent it out this
morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our
stores. Once again I would like to apologize for the mix-up in your order and any inconveniences this
may have caused you.
Sincerely,
XXX
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