Page 1 of 2 Contact us Avoid estimated bills when you manage your account online at britishgas.co.uk/bill Or for enquiries call us on Mr A Sample 2 Sample Street Sampletown Sampleshire AB12 3CD 0800 048 0101 Mon - Fri, 8am - 8pm, Sat, 8am - 6pm. Please have your meter reading handy Customer reference number 1234 1234 1234 D Your electricity bill – actual Bill date: 04 March 2010 Please pay £92.62 – to reach us by 18 Mar 2010 Bill period: 25 Nov 09 – 03 Mar 10 Pay by this date and you’ll benefit from our PromptPay discount on your next bill Copy as requested Supply address: 86 EDLESTONE ROAD, CREWE, CW8 1AB You’re on our Standard Tariff. Before this bill Your previous bill What you paid Balance after your last payment This bill £66.09 Balance brought forward £66.09 Electricity you’ve used this period in debit £0.00 £0.00 £91.79 Your Prompt Pay discount £3.58 VAT at 5% £4.41 Total to pay credit Message board If you would like to view your previous bills, visit britishgas.co.uk/copybill and you will be able to access your energy account(s) when it suits you. £92.62 For further details please turn over Ways to pay your bill When paying you need your customer reference number which is 1234 1234 1234. Please allow 3 working days for your payment to clear at a bank or Post Office and 5 working days if you pay by post. Switch to Direct Debit It’s easy, convenient and saves you money. Call us on 0800 048 0101 to spread your payments over the year, or pay your bill in full each quarter. ofgem_quarterly_CC_elec_v14.indd 1 Credit/Debit card, by phone or online Call us on 0800 294 4464 or visit britishgas.co.uk/paymybill SMS Call us on 0800 048 0202 to register. Internet or phone banking Pay directly to our account number 71584685 and sort code 40-05-30. At the Post Office Take your bill or payment card, fill in this payment slip and make your cheque payable to “Post Office Ltd”. By PayPoint Take your whole bill and pay by cash. At any bank or by post Make cheques payable to “British Gas Trading Ltd” and write your customer reference number on the back. Take your cheque with this completed payment slip to the bank, or send them to British Gas, Payment Area 55, Camberley, GU95 1AB. Please don’t send cash in the post. Some banks charge for this service. 25/6/10 16:42:50 Page 2 of 23 Whatyou’ve you paid – thank you Gas used this period Other Other contact contact details details Online number: Credit/DebitG4W00560910902 Card Payment 26 Dec 2009 Meter Total 30 Junpayments 09 - actual 00084 You gave us your meter reading 00113 5 Jul 09 - estimated £66.09 Estimated Call 0800 111 999 (24 hours) Call 0800 056 8090 (24 hours) To find the name and address of the company Your electricity is: responsible fordistributor the gas pipeline delivery network to CE BOX yourElectric home,(Yorkshire please callarea), 08701PO 600 229161, (lines open Mon-Fri 8amRoad, to 9pm, excluding Bank Holidays). 161 Gelderd Leeds, LS1 1QZ Gas units converted = 325.18 kWh used over 6 days 25 Nov 09 £2.98 08666 Actual – we read your meter 09414 Actual – you gave us your meter reading Next 281.18 kWh x 3.206p 3 Mar 10 £9.01 Your number number Yourelectricity gas metersupply point reference Cost of gas = 748.00 kWhused used this over period 99 days (actual)£11.99 00113 Estimated you changed how you First 136 kWh × when 24.041p £32.70 pay Next 612 kWh × 9.655p £59.09 00236 Estimated 6 Jul 09 - estimated 20 Jul 09 - estimated Cost of electricity used period = 123 this metric units used over 15 days £91.79 (estimated) Total cost of electricity used £91.79 Gas units converted = 1379.24 kWh used over 15 days First 110.00 kWh x 7.132p 21 Jul 09 - estimated £7.85 Next 1269.24 kWh x 3.206p £40.69 Cost of gas used this period £48.54 00236 19 Aug 09 - estimated 00463 Your consumption Estimated when you changed how you pay Estimated = 227 metric units used over readings) 30 days Electricity usage comparison (including estimated (estimated) 25 Nov 08 – 03 Mar 09 Gas units converted = 2545.45 kWh used over 30 days 25 Nov 09 – 03 Mar 10 0 First 220.00 kWh x 6.777p £14.91 200 2325.45 400 600kWh 800 xkWh Next 3.206p £74.55 Cost of gas used this period £89.46 From 04 Mar 2009 to 03 Mar 2010, you used 2,758 kWh of electricity. If you continue to use energy at the same of rategas over the next 12£149.99 months, Total cost used we estimate your cost will be £397.19. (Based on the following tariff breakdown). Period Your tariff 04 Mar 10 – 03 Mar 11 Standard Tariff Projected cost Continued on the next£397.19 page Ë £397.19 To get a large print, talking or braille bill or to join our Home Energy Care register call 0800 072 8625 (Textphone 18001 0800 072 8626) For FAQs please go to Britishgas.co.uk/HelpAndAdvice Electricity payment slip Reference (customer account number) 155 1234 1234 1234 Printed by Communisis 1635800902 01 801 100 S 23 5232 2634 910 Manweb Pricing Area. G4S Accuread read meter. your meter. Accuread read your Complaint relating xxxx xxxx Pricing Areato your energy account? Step 1 Please contact us your on 0800 072 8631, go to Complaint relating to energy account? www.britishgas.co.uk/mycomplaint, or write to Step Please contact Solutions us on 0800 072 8631, go British1 Gas Customer Team, PO BOX to www.britishgas.co.uk/mycomplaint, 3054, Eastbourne BN21 9FD. We will or dowrite all wetocan British Gasyour Customer Solutions Team, PO BOX to resolve issue straight away. 3054, BN21 9FD. We please will do write all weto: Step 2Eastbourne If you remain dissatisfied, can to Barker, resolve Customer your issueService straight Director, away. British Adele Step If you please9FD. write to: Gas, 2PO BOXremain 3054, dissatisfied, Eastbourne BN21 Adele Barker, Customer Director, British If following steps 1 and 2Service your are dissatisfied you Gas, PO BOXthe 3054, Eastbourne BN21on 9FD. may contact Energy Ombudsman 0845 055 (Textphone 051 dissatisfied 1513), or via If0760 following steps 118001 and 20845 your are you www.energy-ombudsman.org.uk. Theon Ombudsman may contact the Energy Ombudsman 0845 055 offers(Textphone a free, independent service where customer 0760 18001 0845 051 1513), or via and supplier cannor reach final resolution. Their www.energy-ombudsman.org.uk. The Ombudsman final decision is binding onservice the energy supplier, not offers a free, independent where customer the customer. and supplier cannot reach final resolution. Their final decision is binding on the energy supplier, Advice? not the customer. Consumer Direct, the Government’s helpline for Advice?advice, offers clear, practical and consumer impartial andthe advice. You can call on 0845 04 Consumerhelp Direct, Government’s helpline 05 consumer 06 or go toadvice, www.consumerdirect.gov.uk for offers clear, practical and impartial help and of advice. Youyou’ve can callused on Daily average the gas 0845 04 05 06 or go to www.consumerdirect.gov.uk 1 Aug 08 - 29 Jun 09 To get a large print, talking or braille 30 Jun 09 - 19 Aug 09 bill or to join our Home Energy Care kWh register call 08000 07240 8625 80 120 160 (Textphone 18001 0800readings. 072 8626) The above includes estimated British Gas Credit account number 143 0653 Amount due no fee payable at P.O. counter Signature Date / 43-06-53 Total cash Cheques 9826 1388 9085 0018 1165 761 / bank giro credit £ 92.62 Cheque acceptable at a Post Office 32 Cashiers stamp and initials AllCentral CentralHeating Heatingenquiries: enquiries:0845 0845950 9500400 0400 All Emergency? Smell gas? Electrical emergency or powercut? = 29 metric units used over 6 days (estimated) Electricity you’ve used Meter number: UL78K11234 First 44.00 kWh x 6.777p Write to to British British Gas Gas PO PO BOX BOX 3055, 3055, Write Eastbourne BN21 BN21 9FE 9FE Eastbourne £66.09 £ HSBC Head Office Collection Account Please do not write in the area below or fold this voucher 123412341234 ofgem_quarterly_CC_elec_v14.indd 2 MDaa430653C ££££££ppC 74 X 25/6/10 16:42:51
