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Business studies grade 10 exam practice book%20
Business Management (University of Johannesburg)
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Grade 10
BUSINESS STUDIES
PRACTICE TEST ONE
Marks:
60
QUESTION 1
Various options are provided as answers to the following questions. Write only the letter of the
most appropriate answer next to the relevant question number.
1.1
1.2
1.3
Physical environment refers to:
A
human resources.
B
technological resources.
C
capital.
D
equipment and raw materials.
(2)
Which sector would include a legal firm?
A
tertiary
B
secondary
C
informal
D
primary (2)
A compulsory payment by employers to the government. The funds are used for
education and training.
A
Premium
B
Interest
C
Tax
D
Skills levy
(2)
1.4 Which of the following is a reason for international expansion of a business?
A
To maximise competitive risk
B
To ensure business efficiency
C
To find new markets
D
None of the above
(2)
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1.5 What is the main role of the Johannesburg Security Exchange?
1.6
A
Buying and selling securities in African businesses
B
Providing supervision of financial institutions
C
Conducting a public market in shares and debentures
D
Ensuring investors create economic growth and employment prospects
(2)
The Constitution and Bill of Rights in South Africa are part of the
__________________ element of the macro-environment.
A
international
B
economic
C
cultural and social
D
political and legal
(2)
[12]
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QUESTION 2
In each case choose the correct environment from Column B, which matches the
information given in Column A.
COLUMN A
COLUMN B
2.1
This environment has shown the fastest
changes of all the macro-environmental
factors.
A
International environment
2.2
Black empowerment ensures that a
previously disadvantaged sector of the
community is able to grow in economic
power.
B
Macro-environment
2.3
The Environmental Conservation Act focuses
on minimising air pollution and aims to
control hazardous waste.
C
Technological environment
2.4
The rand becomes stronger against foreign
currencies and therefore the demand for our
export products decreases.
D
Legal environment
2.5
The organisational culture is part of this
environment.
E
Social environment
2.6
South Africa, as a developing country,
depends on developed countries for the
import of technology and skilled labourers.
F
Institutional environment
2.7
Alliances are formed within this environment
to obtain expertise from one another, for
survival or to become more competitive.
G
Economic environment
2.8
This demographic environment includes the
characteristics of the society in which the
business operates.
H
Market environment
2.9
This environment is outside of the business
and consists of broad environmental factors.
I
Micro-environment
2.10
This environment includes local and regional
authorities and central government.
J
Political environment
[20] QUESTION 3
3.1
Read through the following macro-environmental issues. Decide which element of the
macro-environment each issue has an impact on and justify your answer.
a)
The interest rates increased by 1%.
(4)
b)
Bulk export volumes rose by 10.9% in June 2008.
c)
Climate change could cut South Africa’s maize crop by 20% within 15 to 20
years. (4)
d)
The new National Credit Law No. 34 of 2005 became effective on 1 June 2007.
(4)
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e)
3.2
Research carried out showed that many businesses are worried about the loss of
skilled staff and skills within their operations due to HIV/Aids. (4)
Operations technology and information technology are part of the technological
environment. Explain the difference between these two forms of technology.
(8)
[28]
[TOTAL: 60 marks]
Grade 10
BUSINESS STUDIES
PRACTICE TEST TWO
Marks:
80
4
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QUESTION 1
Various options are provided as answers to the following questions. Write only the letter of the
most appropriate answer next to the relevant question number.
1.1
1.2
1.3
1.4
Business ethics include:
A
the sponsorship of sports and cultural activities.
B
the donations of large sums of money to charity.
C
the safeguarding of dignity at the place of work.
D
education and skills development.
(2)
____________________ skills enable one to manage many activities and
responsibilities.
A
Self-reflection
B
Stress management
C
Self-assessment
D
Conflict management (2)
Professional behaviour in business is measured against a person’s:
A
ability to be eloquent.
B
ability to interpret statistical information.
C
trustworthiness and dependability.
D
ability to draw up financial statements.
(2)
Which one is not a tool for self-management?
A
Organiser
B
Personal computer
C
Photocopier
D
Cell phone
(2)
1.5 Which of the following is an example of a socio-economic problem?
A
Pollution
B
Culture of saving
C
HIV/Aids
D
Culture (2)
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1.6 What key aspects should be considered when organising daily tasks in the workplace?
1.7
A
Goal setting and business mission
B
Business protocols and equity principles
C
Physical environment and ethnic background of the team
D
Prioritising and time management
(2)
A skill refers to:
A
proper attitude and politeness towards others.
B
a proficiency or expertise, which is acquired through training.
C
honouring and respecting our elders.
D
working on your own.
(2)
[14]
QUESTION 2
In each case choose the correct concept from Column B, which matches the information
given in Column A.
COLUMN A
COLUMN B
2.1
To achieve a desired plan or attempted goal
A
Adaptability
2.2
The ability to recognise and manage changing
situations and to respond positively to them
B
Self-confidence
2.3
Knowing your own character, powers and
limitations
C
Time management
2.4
The ability to trust in your own worth
D
Peer assessment
2.5
The ability to judge the quality of your own
work against certain standards or criteria
E
Stress management
2.6
When you as a learner judge the quality of
work done by other learners
F
Success
2.7
When you understand your feelings about
aspects of your own performance, attitudes
and behaviour
G
Conflict management
2.8
The ability to make appropriate use of your
own time in managing and completing tasks
H
Self-assessment
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2.9
2.10
The ability to manage many activities and
responsibilities
When individuals or groups clash and can’t
reach
consensus, then management must place
plans in action to resolve it
[20] QUESTION 3
I
Self-reflection
J
Self-knowledge
Describe the impact of HIV/Aids on businesses.
[8]
QUESTION 4
4.1
Explain the concept “corporate citizenship”.
(6)
4.2 Study the following examples of corporate citizenship and classify them in the table
provided.
a)
More effective waste-control policy
b)
Funding a school’s soccer day
c)
Sponsoring a cultural event
d)
Training of staff
e)
New safety regulations in the factory
Initiatives that have an
impact on the workplace
Initiatives that have an
impact on the
environment
Initiatives that have an
impact on the community
(10)
[16]
QUESTION 5
Explain the relationship between ethics and a code of conduct.
[8] QUESTION 6
Give one word/term for the following:
6.1 The body’s response to any demand or pressure placed on it.
(2)
6.2 A time of great difficulty and danger where the outcome is uncertain.
(2)
6.3 When a company has to let some of its staff members leave, but compensates them
financially.
(2)
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6.4 A corrective measure to ensure equal opportunities and freedom for all.
(2)
[8]
QUESTION 7
Discuss three similarities between sole traders and partnerships
[TOTAL: 80 marks]
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Grade 10
BUSINESS STUDIES
PRACTICE TEST THREE
Marks:
60
QUESTION 1
“Creativity must be encouraged.”
1.1 Justify this statement by naming FOUR actions that can be used to encourage
creativity.
(8)
1.2 Explain why creativity is so useful in the business world.
(8)
[16]
QUESTION 2
Letti is the owner of a small business, situated in Soweto. She started her business in a
small way, growing vegetables in her backyard and selling her fresh produce to people in
her own community. The demand for her fresh vegetables increased gradually and she
must now look for new premises so that her business can expand.
2.1 Letti decides to move. List five factors that she should consider when choosing a
business location and show how each factor can have an influence on her
decision.
(20)
2.2 Letti wants to rent a property. Remind her of the important things she must remember
when renting a business
(8)
premises.
[28]
QUESTION 3
To maintain good relations between two or more parties, there must be an agreement.
3.1
Explain the use of a formal agreement.
3.2
What should be included in such an
agreement?
(2)
(6)
[8]
QUESTION 4
In the business world, there are often times when you have to make a presentation.
Name four
different kinds of information that must be presented in a business.
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[TOTAL: 60 marks]
Grade 10
BUSINESS STUDIES
PRACTICE TEST FOUR
Marks:
90
QUESTION 1
Various options are provided as answers to the following questions. Write only the letter of the
most appropriate answer next to the relevant question number.
1.1
1.2
1.3
What is the main aim of teamwork?
A
To ensure designated goals are met
B
To provide opportunities to all employees to be trained as managers
C
To provide opportunities for flexible working hours
D
To ensure each employee receives the same bonus to their salary
(2)
____________________ is understanding your feelings about aspects of your own
performance, attitudes and behaviour.
A
Self-assessment
B
Self-reflection
C
Self-confidence
D
Stress management
(2)
Delegation means to:
A
pass on responsibility to a subordinate.
B
pass on responsibility to someone else in a higher position.
C
refuse responsibility for a particular task.
D
pass on authority to a subordinate to do certain tasks. (2)
[6]
QUESTION 2
Explain what abilities a person must have to be seen as “self-managed”.
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QUESTION 3
Explain the key elements involved in time management.
[8] QUESTION 4
It is expected of you as an employee to fit in with new working conditions and changes.
4.1 Which self-management skill do you need for the above situation?
(2)
4.2 What can managers do to help subordinates to adapt to change?
(4)
4.3
4.4
4.5
Write short notes on “management as an activity”.
(10)
Differentiate between “management” and “administration”.
(2)
Briefly explain the three steps involved in controlling.
(6)
4.6 A manager does not distribute the work amongst his/her subordinates. Which principle
of management is being overlooked and why?
(4)
[28]
QUESTION 5
The main objective of any business is to make a profit. However, this cannot be achieved
without teamwork and a team should be motivated by their leader.
Justify this statement by discussing committed teams, the team leader’s role and the reasons
for
poor teamwork.
[40]
[TOTAL: 90 marks]
Grade 10
BUSINESS STUDIES
PRACTICE TEST ONE MEMORANDUM
QUESTION 1
1.1
D99
(2)
1.2
A 99
(2)
1.3
D 99
(2)
1.4
C 99
(2)
1.5
C 99
(2)
1.6
D 99
(2)
[12]
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QUESTION 2
2.1
C 99
(2)
2.2
J 99
(2)
2.3
D 99
(2)
2.4
G 99
(2)
2.5
I 99
(2)
2.6
A 99
(2)
2.7
H 99
(2)
2.8
E 99
(2)
2.9
B 99 (2) 2.10
F 99 (2)
[20] QUESTION 3
3.1 a) Economic environment 99 – all economic issues such as interest rates, inflation and
the value of the rand are part of this environment. 99 (4) b) International
environment 99 – exports and imports are part of this environment. 99 (4)
c) Physical environment 99 – the climate and the maize crop are part of natural
resources and therefore part of this environment. 99
(4)
d) Legal environment 99 – this environment contains legislation that has been
passed. 99
(4) e) Social environment 99 – HIV/Aids is a socio-economic issue.
99 (4)
3.2
Operations technology substitutes human labour 99 with machinery. 99
Information technology includes the computer 99 which is used for data processing
and saving information. 99
(8)
[28]
[TOTAL: 60 marks]
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Grade 10
BUSINESS STUDIES
PRACTICE TEST TWO MEMORANDUM
QUESTION 1
1.1
C 99
(2)
1.2
B 99
(2)
1.3
C 99
(2)
1.4
C 99
(2)
1.5
C 99
(2)
1.6
D 99
(2)
1.7
B 99
(2)
[14]
QUESTION 2
2.1
F 99
(2)
2.2
A 99
(2)
2.3
J 99
(2)
2.4
B 99
(2)
2.5
H 99
(2)
2.6
D 99
(2)
2.7
I 99
(2)
2.8
C 99
(2)
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2.9 E 99
(2) 2.10 G 99
(2)
[20] QUESTION 3
3
Any FOUR of the following: x Businesses are worried about the loss of
skilled staff. (99) x Managers find it difficult to keep up production levels
and to meet deadlines. (99) x
Staff morale is low, there is tension in the
work environment and a high rate of absenteeism due to illness and time off
to attend funerals. (99)
x The costs of finding replacement employees and recruiting are high.
(99) x Training expenses are high. (99)
x Businesses have extra expenses such as medical care. (99)
[8]
QUESTION 4
4.1 A business has a responsibility 99 towards the uplifting of the community 99 and
towards the social and economic development of the country. 99
(6)
4.2
Initiatives that have an
impact on the
workplace
Initiatives that have an
impact on the
environment
Initiatives that have an
impact on the
community
Training of staff 99
More effective waste-control
policy 99
Funding a school’s soccer
day 99
New safety regulations in
the factory 99
Sponsoring a cultural
event 99
(10)
[16]
QUESTION 5
5
Ethics are moral principles 99 that govern a group’s or a person’s behaviour. In
business it means that the business’s actions and operations should agree with what is
generally accepted as being right. 99
(4)
Code of conduct: The code of conduct is developed by the organisation 99 and
applies to all employees. It lays down what behaviour is acceptable and what is not. 99
(4)
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QUESTION 6
6.1
Stress 99
6.2
Crisis 99
(2)
6.3
Retrenchment 99
(2)
6.4
Affirmative action 99
(2)
[8]
QUESTION 7
7
limited amount of capital required 99
Owner pays tax in his/her personal capacity 99
No legal identity 99
Owner / partner is personally involved in business 99
[TOTAL: 80 marks]
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(2)
Grade 10
BUSINESS STUDIES
PRACTICE TEST THREE MEMORANDUM
QUESTION 1
1.1 Any FOUR of the following: x Listen to other people’s
ideas. (99) x Accept that it is possible to improve
on anything. (99) x
Stop being negative. (99) x
Mix with people who are creative. (99)
x Ask yourself if this is the only way things can be done. (99)
(8)
1.2 Creativity helps to find better ways to serve clients 99 and to increase productivity 99
and profitability. 99 Creativity is also important for solving problems. 99
(8)
[16]
QUESTION 2
2.1
Any FIVE of the following:
x Raw materials: (99) there must be enough space and fertile ground to grow
vegetables. (99)
x Labour: (99) this is a small business and will be labour intensive. It must be near
a source of supply. (99)
x Target market: (99) the business needs to be situated close to the consumers.
(99) x Transport: (99) the premises should have access to transport for the
workers and the products. (99)
x Municipal regulations: (99) Letti needs a licence to plant fresh produce in a town
area. (99)
x Infrastructure: (99) availability of electricity and a telecommunications network is
important. (99)
x Water supply: (99) this business needs a lot of water. (99) x
Climate: (99) specific vegetables need a specific kind of climate.
(99)
x Environmental factors: (99) the business should not harm the environment. (99)
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2.2 The monthly payments 99 need to be met and have to be budgeted for. 99 Annual
increases are indicated 99 in the contract and provision must be made to cover these
additional payments. 99
(8)
[28] QUESTION 3
3.1 A formal agreement serves as a reference in case there are any disputes. 99
3.2 Any THREE of the following: x Completion date
(99) x
Total price (99) x
Period for which
the quotation is valid (99) x
The rate at
which costs increase over time (99)
x Hidden costs (99)
(6)
[8]
QUESTION 4
4 Any FOUR of the following: x Progress reports (99) x
Proposals (99) x
from
surveys
Contracts (99) x
and
Expenses (99) x
market
research
Information
(99)
x
Customers’ complaints (99) x
Plans for extensions or changes (99)
x Sales information, updates and analyses (99)
[TOTAL: 60 marks]
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Grade 10
BUSINESS STUDIES
PRACTICE TEST FOUR MEMORANDUM
QUESTION 1
1.1
A 99
(2)
1.2
B 99
(2)
1.3
D 99
(2)
[6]
QUESTION 2
2 Self-management is the ability to : x Take control of your life and especially your career.
99 x
Market yourself to employers. 99 x
Build up a network of contacts. 99 x
Deal effectively with all kinds of changes in your business life. 99 [8]
QUESTION 3
3
x Organise your time by planning your work on a weekly basis. 99 x You
can also make a list of the work you have to do with the deadlines and the
time it will take. 99
x Then allocate your time accordingly. 99
personal styles and preferences. 99
4.1
Adaptability 99
4.2
Training 99
x Remember to take into account your
[8] QUESTION 4
Good communication 99
4.3
4.4
(4)
As an activity, management plans, 99 organises, 99 leads 99and controls 99 the
efforts of all those involved in the working operations of a business. 99 (10)
Administration is a part of management (99) OR
Administration comes first and management follows it. (99)
4.5
Set realistic standards. 99
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Measure the performance of employees. 99
If there are deviations, correcting steps must follow. 99
4.6
(6)
Delegation 99
The manager doesn’t trust the subordinate’s skills. 99
(4)
[28]
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(2)
QUESTION 5
INTRODUCTION
Any suitable introduction provided by the learner that is sensible and on the topic. 99
(2)
COMMITTED TEAMS (any FIVE of the following): x Team leaders help team
members to become interdependent (99) by empowering them to be free to serve
others. (99)
x Shared responsibility: (99) team leaders establish an environment in which all team
members feel responsible for the quality of the work produced by the team. (99)
x Shared goals: (99) the team has a sense of common purpose regarding why it
exists. (99) x Good communication: (99) team leaders should build trust and develop
open, honest communication between team members and between the team and
management. (99)
x Focus on the future: (99) committed teams see change as an opportunity for
growth. (99) x Focus on the task: (99) team leaders and team members should
remember to focus on results in work meetings. (99) x Creative talents: (99) team
members should have the opportunity to use their individual
talents and should be encouraged to be creative. (99)
(20)
THE TEAM LEADER’S ROLE (any FOUR of the
following): The team leader should: x welcome group
members’ initiative (99) x allow them the opportunity
to express new ideas (99) x encourage independent
attempts to solve problems (99) x consult regularly
with individual group members (99)
x be ready to change working structures and arrangements. (99)
(8)
THE REASONS FOR POOR TEAMWORK (any FOUR of the
following): x Working conditions are bad. (99) x Tasks and
responsibilities are not distributed equally. (99) x Duties are
unpleasant and/or demanding. (99) x Group members receive
different pay. (99)
x There is little job security. (99)
(8)
CONCLUSION
Any suitable conclusion provided by the learner that is sensible and on the topic. 99
(2)
[40]
[TOTAL: 90 marks]
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