Republic of the Philippines BULACAN STATE UNIVERSITY College of Information and Communications Technology City of Malolos PROJECT IN IT 401 SYSTEM ADMINISTRATION AND MAINTENANCE Presented to: The Faculty of the College of Information and Communications Technology Bulacan State University In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Information Technology Submitted by: Concepcion, Daisy P. Dating, Ryan Jay D. Vidal, Ivan V. Submitted to: Mr. Ruel Paraiso TABLE OF CONTENTS Pages Title Page……………………………………………………………………………………… i Table of Contents…………………………………………………………………………….. ii CHAPTER I: FEASIBILITY STUDY…………………………………………………………………………. ● Situation in which the Project Exists………………………………………………..1 ● Network Scope………………………………………………………………………..1 ● Objectives of the Network……………………………………………………………2 ● Intended Users………………………………………………………………………..2 CHAPTER II: DATA ANALYSIS……………………………………………………………………………….. ● Data Types……………………………………………………………………………...3 ● Data Source…………………………………………………………………………….4 ● Numbers of Users and Priority Levels……………………………………………….5 ● Transmission Speed Requirements………………………………………………….7 ● Load Variation Estimate……………………………………………………………….8 ● Storage Requirements.………………………………………………………………..9 ● Reliability Requirements……………………………………………………………..10 ● Security Requirements.………………………………………………………………11 ● Existing Network.……………………………………………………………………..11 ii CHAPTER III: NETWORK DESIGN………………………………………………………………………..12 ● Subnetting Table…………………………………………………………………….15 CHAPTER IV: DETAILED DESIGN DOCUMENTATION…………………………………………………16 CHAPTER V: COST BENEFITS……………………………………………………………………………22 ● Benefit Analysis……………………………………………………………………...24 ● Cost Benefit Raito…………………………………………………………………...24 References…………………………………………………………………………………...25 iii 1 CHAPTER I FEASIBILITY STUDY Situation in which the Project Exists In response to the easing pandemic restrictions, Lester Moreno's God's Link Internet Cafe in Marilao, Bulacan, has experienced a surge in face-to-face visits, particularly from students near educational institutions like Assemblywoman Felicita G. Bernardino Memorial Trade School, Barcelona Academy, and Holy Lady Academy. Currently accommodating 75 users daily, Mr. Moreno seeks to upgrade the facility by constructing a second floor and adding 125 more computers. The initial groundwork, covering an area of 200 square meters, which included the construction of the second floor and the installation of stands, has been successfully completed. This progress is attributed to Mr. Moreno's existing computer shop. However, to fully meet the escalating demand, the next step involves the addition of extra computers. The objective is to accommodate an additional 125 users, enhancing the capacity and services of God's Link Internet Cafe in response to the rising number of face-to-face visits, particularly from students in proximity to educational institutions. Network Scope The proposed network for Sir Lester Moreno's God's Link Internet Cafe is designed to cater to the increasing demand for internet services in Marilao, Bulacan. The initial target includes students from nearby educational institutions, such as Assemblywoman Felicita G. Bernardino Memorial Trade School, Barcelona Academy, and Holy Lady Academy. The network expansion involves the addition of a second floor 2 and 125 additional computers to accommodate the growing number of users attracted to the cafe's strategic location near schools and the terminal. Objectives of the Network 1. Increased Capacity: The primary objective is to enhance the cafe's capacity to serve more users by constructing a second floor and adding 125 computers. 2. Enhanced Connectivity: The network aims to provide seamless connectivity and a secure environment for users, meeting the evolving technological needs of students and individuals. 3. Strategic Location Utilization: Leveraging its proximity to educational institutions and the terminal, the network seeks to position God's Link Internet Cafe as a go-to hub for internet services in Marilao, Bulacan. 4. Collaboration with Schools: Exploring partnerships with nearby schools for special access or discounted rates to create a mutually beneficial relationship. Intended Users Primary Users: Students from Assemblywoman Felicita G. Bernardino Memorial Trade School, Barcelona Academy, Holy Lady Academy, and other individuals frequenting the cafe. Secondary Users: Parents, pre-service teachers, teachers, and the general public who receive information produced on the network. 3 CHAPTER II DATA ANALYSIS Data Types In crafting a robust data framework for God’s Link Internet cafe, the group is focusing on diverse data types that play pivotal roles in enhancing user experiences and operational efficiency. These encompass user-centric data like names, contact details, and login/logout times, offering insights into user behavior and preferences. Session and usage data delve into the intricacies of internet and application usage, empowering the group to tailor services to meet evolving customer needs. The financial facet is seamlessly integrated with payment information, tracking transactions, payment methods, and ensuring a smooth, transparent process. For effective hardware management, detailed computer information, including unique identifiers and specifications, is crucial. We're also incorporating a reservation system to streamline user access, providing a personalized experience. Maintaining a secure environment is paramount. Security logs meticulously capture login attempts and incidents, ensuring a proactive approach to safeguarding user data. Similarly, detailed maintenance logs guarantee the longevity of hardware and software components, contributing to a seamless user experience. User preferences form the bedrock of our user-centric approach, encompassing language preferences and display settings. Furthermore, the inclusion of user feedback and reviews fosters a 4 dynamic feedback loop, allowing continuous improvement and refinement based on user ratings and suggestions. This comprehensive data ecosystem is designed with utmost consideration for privacy and data protection regulations. Our commitment is to ensure that the internet cafe experience is not only technologically advanced but also aligned with the highest standards of security, user satisfaction, and continuous improvement. Data Source God’s Link Internet Cafe is dynamic and multifaceted, encompassing various interactions within the cafe's ecosystem. Primary data sources include user-centric information such as names, contact details, and login/logout times. Additionally, session and usage data provide insights into internet and application usage patterns, allowing the group to tailor services to evolving customer needs. Financial data, tracking transactions and payment information, seamlessly integrates into the system, ensuring a transparent and efficient payment process. Hardware management incorporates detailed computer information, unique identifiers, and specifications. A reservation system further enriches the data by streamlining user access and enhancing the personalized experience. Security logs capture login attempts and incidents, contributing to a proactive approach in safeguarding user data, while maintenance logs ensure the longevity of hardware and software components. 5 Numbers of Users and Priority Levels In the context of God’s Link Internet Cafe, where the capacity is limited to accommodating 200 customers, the analysis of the numbers of users and priority levels becomes even more critical. The primary goal is to ensure an efficient and optimized user experience within the constraints of the cafe's capacity. 1. Numbers of Users: Given the cafe's capacity limitation of 200 customers, understanding the demand is essential for effective resource allocation. This involves monitoring the influx of customers throughout different times of the day and identifying peak usage periods. It enables the cafe management to determine the optimal number of users that can be accommodated simultaneously without compromising the quality of service. 2. Priority Levels: Assigning priority levels to different user categories becomes particularly crucial in a limited-capacity environment. Administrators, for instance, may be assigned the highest priority level to ensure that they have uninterrupted access for system management and oversight. Regular users can be categorized with varying priority levels, allowing for a fair distribution of resources and ensuring a positive experience for all patrons. Priority levels can be determined based on factors such as subscription plans, loyalty programs, or user types. 6 3. Resource Allocation: The information gathered about the numbers of users and priority levels directly influences resource allocation strategies. During peak hours, specifically from 12 noon onwards, when user demand is at its highest, the system can intelligently allocate resources based on priority levels. This ensures that users with higher priority levels, such as administrators or premium subscribers, receive optimal bandwidth and computing resources. 4. Optimizing User Experience: With the limited capacity of 200 customers, optimizing the user experience is paramount. The priority levels play a crucial role in achieving this optimization by ensuring that critical tasks and users are given precedence. This approach helps prevent congestion during busy periods, reducing the likelihood of slowdowns or service interruptions. 5. User Experience During Peak Hours: Understanding the demand and assigning priority levels allows the cafe to proactively manage user experience during peak hours. By intelligently distributing resources and giving priority to critical functions, the cafe can maintain a seamless and satisfactory user experience even when operating at full capacity. In summary, the careful analysis of numbers of users and priority levels is imperative for 7 God’s Link Internet Cafe, especially considering its capacity constraints. This data-driven approach enables the cafe to make informed decisions regarding resource allocation, prioritize critical functions, and ultimately provide a positive and efficient user experience within the defined limitations. Transmission Speed Requirements In addressing the Transmission Speed Requirements for God's Link Internet Cafe, the varying nature of internet activities necessitates a tailored approach to determine specific speed requirements for distinct functions such as web browsing, streaming, and online gaming. This essential data plays a pivotal role in making informed decisions regarding internet service providers and configuring the networking infrastructure to ensure optimal performance. Similar to the reference provided, the proposed networking design for God's Link Internet Cafe's data transmission and communication will depend on several factors. The bandwidth supported by the selected cables, considering options like CAT 6, will be a key consideration. CAT 6 cables, known for supporting a maximum bandwidth of 10 GB, can form the backbone of a reliable and high-speed network infrastructure. This robust bandwidth is more than sufficient to accommodate the cafe's requirements for data transmission and communication during both regular operating hours and peak periods. The choice of cables, such as CAT 6, will play a crucial role in determining the cafe's 8 network capabilities. The high bandwidth capacity ensures a responsive and efficient network, capable of handling simultaneous web browsing, streaming, and online gaming activities. This choice aligns with the cafe's commitment to providing optimal performance and a seamless internet experience for its patrons. The actual selection of cables has been thoroughly chosen based on the cafe's budget, the physical layout of the establishment, and other specific technical requirements. The group consults with networking professionals to assess the most suitable cable options that align with the cafe's specific needs and usage patterns. Load Variation Estimate In the case of God's Link Internet Cafe, understanding the dynamic nature of internet activities is crucial for determining the specific transmission speed requirements. The varying needs of users engaged in activities like web browsing, streaming, and online gaming necessitate a nuanced approach to ensure optimal performance. This data is instrumental in making informed decisions related to internet service providers and configuring the necessary networking infrastructure. The cafe's network traffic exhibits fluctuating patterns, influenced by user behavior throughout the day and week. The highest average traffic volume is anticipated from 12:00 p.m. to 12:00 a.m. on weekdays, coinciding with peak user engagement. During these hours, activities such as web browsing, streaming, and gaming are likely to be prevalent, requiring adequate transmission speeds for a 9 seamless user experience. To ensure optimal performance, the cafe's network design parameters should be carefully considered. The average required throughput during peak usage hours may be identified based on observed patterns and user demands. Additionally, anticipating peak traffic loads during specific time slots, similar to the 12:00 p.m. to 1:00 p.m. and 4:00 p.m. to 10:00 p.m. windows observed at God’s Link, is essential for configuring the network to handle maximum simultaneous usage. While the average required throughput during regular work hours (6:00 a.m. to 10:00 p.m.) may be estimated at a level that ensures optimal performance for common internet activities, the peak expected traffic load should be accommodated with higher transmission speeds. For instance, if the average required throughput is identified at 10 Mbps, the network should be capable of handling a peak traffic load of around 22 Mbps during periods of heightened user activity. Ultimately, this data-driven approach aids in selecting an appropriate internet service plan and configuring the networking infrastructure to meet the specific demands of God's Link Internet Cafe, ensuring that users can engage in a variety of internet activities without experiencing performance bottlenecks. Storage Requirements God's Link Internet Cafe, equipped with 200 available PCs, must strategically 10 plan its storage capacity to accommodate diverse data types. Anticipating user profiles, transaction records, feedback, and reviews, an average of 100 MB of server space per user is envisaged, with a maximum server-side storage requirement reaching about 1 GB per user. Considering cost-effectiveness, each PC within the cafe should possess a minimum storage capacity of 10 GB, while individual LAN servers must have at least 20 GB. Moreover, the network operating system is expected to occupy about 500 MB on each LAN server. To ensure centralized data management, the main data server in the cafe may require a starting capacity of 36 GB, considering scalability and efficient storage allocation. Reliability Requirements To meet user expectations and industry standards, God's Link Internet Cafe's LANs and WAN must operate with high reliability, targeting an uptime of 99.9% and an undiscovered error rate of .001%. This commitment ensures that the cafe's network infrastructure consistently delivers optimal service, offering uninterrupted internet access to its patrons and minimizing any unforeseen disruptions. Additionally, investing in reliable Uninterruptible Power Supply (UPS) systems from brands like APC or Eaton can mitigate the impact of power interruptions. Redundant networking equipment, such as routers and switches, ensures continuous connectivity. Additionally, utilizing network monitoring tools like PRTG Network Monitor can help maintain optimal performance and address issues proactively. 11 Security Requirements Security remains a top priority for God's Link Internet Cafe, especially with 200 available PCs. Robust security measures are essential. Employing a firewall will restrict unauthorized access, acting as a protective barrier against potential threats. User accounts and passwords will form a critical aspect of the security framework, providing restricted access based on individual credentials. Differentiated access capabilities will be established for network managers and users, ensuring that only authorized personnel have control over essential network functions. This multifaceted security approach aims to create a secure environment, safeguarding both the cafe and its users from potential security breaches. Existing Network Conducting a comprehensive analysis of the current network infrastructure provides insights into the cafe's technological foundation. Understanding the strengths and weaknesses of God’sLink current network guides decisions on upgrades or modifications. Upgrading networking equipment with routers and switches from brands like Cisco or TP-Link can enhance performance. Tools such as Wireshark or SolarWinds Network Performance Monitor assist in diagnosing network issues. Collaborating with local IT professionals for on-site assessments and support ensures alignment with the cafe's evolving data and performance needs. 12 CHAPTER III NETWORK DESIGN FLOOR PLAN First Floor Figure 1: First Floor Figure 1 shows the first floor of our internet café. It consists of printers, a telephone, a cashier area, 1 server computer, and an air conditioner. There are also 100 service computers. 13 Second Floor Figure 2: Second Floor Figure 2 shows the second floor of our internet café. It consists of a comfort room, laptops, telephone, air conditioner, and 100 service computers. 14 Figure 3: Logical View of First Floor Figure 3 shows the network topology of the first floor. Figure 4: Logical View of Second Floor Figure 4 shows the network topology of the second floor. 15 SUBNETTING TABLE Table 1: Subnetting Table Network ID Subnet Mask Host ID Range # of usable Host Broadcast ID 192.168.1.0 225.225.225.224 192.168.1.1 - 192.168.1.30 30 192.168.1.31 192.168.1.32 225.225.225.224 192.168.1.33 - 192.168.1.62 30 192.168.1.63 192.168.1.64 225.225.225.224 192.168.1.65 - 192.168.1.94 30 192.168.1.95 192.168.1.96 225.225.225.224 192.168.1.97 - 192.168.1.126 30 192.168.1.127 192.168.1.128 225.225.225.224 192.168.1.129 - 192.168.1.158 30 192.168.1.159 192.168.1.160 225.225.225.224 192.168.1.161 - 192.168.1.190 30 192.168.1.191 192.168.1.192 225.225.225.224 192.168.1.193 - 192.168.1.222 30 192.168.1.223 192.168.1.224 225.225.225.224 192.168.1.225 - 192.168.1.254 30 192.168.1.255 Table 1 shows the IP address that is being used in the Internet café. 16 CHAPTER IV DETAILED DESIGN DOCUMENTATION Key for Lists = Product ● Cost ● Availability ● Performance ● Maintainability Processor: Intel Core i3-10100F Comet Lake Socket 1200 3.60GHz ● Cost: ₱ 4,995 ● Availability: Available/In Stock ● Performance: Efficient for daily computing tasks ● Maintainability: Standard maintenance procedures apply ● Maintainability: Standard maintenance procedures apply Memory: Skilhotar 8GB 1x8 2666MHz DDR4 Value ● Cost: ₱ 1,535 ● Availability: Available/In Stock ● Performance: Adequate for multitasking ● Maintainability: Standard maintenance procedures apply Graphics Card: Palit GTX 1050 Ti Storm X 4GB 128bit DDR5 Gaming ● Cost: ₱ 10,955 17 ● Availability: Available/In Stock ● Performance: Capable for gaming and graphic-intensive applications ● Maintainability: Standard maintenance procedures apply Storage: Kingston SSDNow A400 Solid State Drive 240GB SATA 2.5 ● Cost: ₱ 1,675 ● Availability: Available/In Stock ● Performance: Fast data access and system responsiveness ● Maintainability: Standard maintenance procedures apply Power Supply: Silverstone SST-ST50F-ES230 500 Watts 80 Plus ● Cost: ₱ 1,769 ● Availability: Available/In Stock ● Performance: Reliable power delivery ● Maintainability: Standard maintenance procedures apply PC Case: RAKK Anyag Micro ATX PC Case Black ● Cost: ₱ 1,000 ● Availability: Available/In Stock ● Performance: Adequate ventilation and aesthetics ● Maintainability: Standard maintenance procedures apply 18 Assembly Service: PC Assembly ● Cost: ₱ 250 ● Availability: Available/In Stock ● Performance: Expert assembly for optimal functionality ● Maintainability: Standard maintenance procedures apply ● Additional Components: Chassis Fan: RAKK Ounus X 120mm Eclipse Chassis Fan Green LED ● Cost: ₱ 165 ● Availability: Available/In Stock ● Performance: Enhanced cooling for the system ● Maintainability: Standard maintenance procedures apply Monitor: Migen E2019 19’’ LCD Monitor ● Cost: ₱ 2,995 ● Availability: Available/In Stock ● Performance: Clear display for gaming and multimedia ● Maintainability: Standard main Motherboard: MSI H510M-A Pro Socket LGA 1200 DDR4 Gaming ● Cost: ₱ 3,999 ● Availability: Available/In Stock ● Performance: Suitable for gaming and general use 19 ● tenance procedures apply Keyboard and Mouse Bundle: RAKK Aptas V2 Keyboard and Mouse ● Cost: ₱ 395 ● Availability: Available/In Stock ● Performance: Ergonomic design for comfortable use ● Maintainability: Standard maintenance procedures apply CAT 6 Cable (1000ft) ● Cost: ₱ 6,250 ● Available/In Stock ● Specification: CAT 6 Cable, 4 pair solid PVC, Quantity for 200 PCs: For rows (considering 15 PCs):15 PCs×5 feet/PC=75 feet, For columns (considering 6 PCs): 6 PCs×5 feet/PC=30 feet, For 9 separated PC: 9 x 5 feet/pc = 45 feet. Considering both rows and columns and separated pc’s: 75 +45 +30 = 150ft. Considering first and 2nd floor: 150 * 2 = 300 ft ● Maintainability: Standard maintenance procedures apply Aircon (CS/CU-XU24XKQ PANASONIC 2.5HP INV PRM SPLIT AC): ● Cost: ₱ 63,505 ● Availability: Available/In Stock ● Performance: Efficient cooling for the environment ● Maintainability: Regular servicing for optimal performance 20 Printer (Epson EcoTank L5290): ● Cost: ₱ 13,795 ● Availability: Available/In Stock ● Performance: Printing capabilities for administrative/moderators tasks ● Maintainability: Standard maintenance procedures apply Windows Server 2022 Edition (Standard): ● Cost: $ ₱ 53,450 ● Availability: Available/In Stock ● Performance: Physical or minimally virtualized environments ● Maintainability: Regular maintenance by IT professionals Cisco-Linksys EF2S24 EtherFast II 10/100 24-Port Switch ● Cost: $ ₱ 53,450 ● Availability: Available/In Stock ● Performance: Physical or minimally virtualized environments ● Maintainability: Regular maintenance by IT professionals Cisco-Linksys EF2H24 24-Port Etherfast II 10/100 Autosensing Hub ● Cost: $ ₱ 4751.16 ● Availability: Available/In Stock ● Performance: Physical or minimally virtualized environments ● Maintainability: Manufacturer’s 5 year limited warranty and Maintained by 21 Computer Services as needed Router (cisco1941-2.5 g/k9): ● Cost: ₱ 54,733.58 ● Availability: Available/In Stock ● Performance: Efficient data routing for the network ● Maintainability: Regular maintenance by IT professional WatchGuard Firebox T35 + (WatchGuard 1 Year Total Security Suite Renewal/Upgrade for Firebox T35) ● Cost: ₱ 252,116.97 ● Availability: Available/In Stoc ● Performance: A sleek, modern form factor distinct from any of its competitors. Available as regular, wireless, or ruggedized solutions. Built-in VPN antivirus, fast scanning, and complete scanning. Up to 200 authenticated user limits. Protection from DOS attacks, blended threats, and risky data packets . Safe search and Google for Business security . ● Maintainability: Maintained by Computer Services (Guardsite) as needed 22 CHAPTER V COST BENEFITS Table 2 Cost-Benefit Analysis Cost Analysis Tangible Costs: Item Quantity Price Total IntelCore 13-10100F Comet Lake Socket 1200 3.60GHz Processor 200 4,995 999,000 MSI H510M-A Pro Socket LGA 1200 Ddr4 Gaming Motherboard 200 3,999 799,800 Skilhotar 8gb 1x8 2666Mhz Ddr4 Value Memory Black 200 1,535 307,000 Palit GTX 1050 Ti StormX 4gb 128bit Ddr5 Gaming Video Card 200 10,955 2,191,000 Kingston SSDNow A400 Solid State Drive 240GB SATA 2.5 200 1,675 335,000 Silverstone SST-ST50F-ES230 500 watts 80 Plus Power Supply 200 1,769 353,800 RAKK Anyag Micro Atx PC Case Black 200 1,000 200,000 PC Assembly 200 250 50,000 RAKK Ounus X 120mm Eclipse Chasis Fan Green Led 200 165 33,000 Migen E2019 19’’ LCD Monitor 200 2,995 599,000 RAKK Aptas V2 Keyboard and Mouse Bundle 200 395 79,000 CS/CU-XU24XKQ PANASONIC 2.5HP INV PRM SPLIT AC 4 63,505 254,020 Epson EcoTank L5290 2 13,795 27,590 23 Windows Server 2022 Edition (Standard) 1 53,450 53,450 Cisco1941-2.5 g/k9 2 54,733.58 109,467.16 Cisco-Linksys EF2S24 EtherFast II 10/100 24-Port Switch 10 12,699 126,990 Cisco-Linksys EF2H24 24-Port Etherfast II 10/100 Autosensing Hub 10 4751.16 46,580 CAT6 FTP RJ45 Passthrough (packs of 100) 5 300 1,500 CAT6 Cable (1000 ft) 1 6,250 6,250 Subtotal Tangible Cost: 6,563,447.16 Intangible Costs Service Price Total Network Down Time (Estimated at 9 hrs/yr) 1 500,000 500,000 Maintenance 1 200,000 200,000 Subtotal Intangible Cost: Total 3-year Cost Analysis: Total Annualized COST: 700,000 21,790,341.48 7,263,447.16 Table 2 shows the Quantity, Item, Price, and total expenses that are being used to establish this network project. 24 Table 3 Benefit Analysis Benefit Analysis Product Price Enhanced User Experience ₱ 5,000,000 yr Customer Satisfaction: ₱ 3,000,000 yr Partnerships and Collaborations ₱ 5,000,000 yr Increased Connectivity ₱ 2,000,000 yr Local Economic Impact ₱ 4,000,000 yr Increased Staff Morale ₱ 1,620,000 yr Increased Security ₱ 1,220,000 yr Total Annual Benefit Analysis = ₱ 21,840,000 Table 3 shows the total benefit analysis if this network project is established. Table 4 Cost-Benefit Ratio Cost-Benefit Ratio Total Cost Total Benefit Ratio ₱ 7,263,447.16 ₱ 21,840,000 3.00 ● Annual benefit exceeds annualized cost. ● The project is expected to pay for itself in about 16 months. ● The time to functional obsolescence of the equipment is estimated at about 48 months. ● It is therefore recommended that the project be implemented. Table 4 shows the cost benefit ratio if this network project is established 25 References Processor: retrieved from https://easypc.com.ph/products/intel-core-i3-10100f-comet-lake-socket-1200-3-60ghz-pr ocessor?variant=40649224290475 last December 1, 2023. Router: retrieved from https://business.shoppable.ph/d-link-b.24/d-link-utp-cable-cat6-1000ft-ethernet-cable-ca t6-305m-p.7064 last December 1, 2023. CISCO1941-2.5G/K9: retrieved from https://www.router-switch.com/cisco1941-2-5g-k9-p-1909.html last December 1, 2023. 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