To: aboutyoucustomerservice@gmail.com
From: exampleemail@gmail.com
Subject: Complaint Regarding Defective Shoes
Dear Aboutyou Customer Service,
I hope this letter finds you well. I am writing to express my disappointment and frustration with a
recent purchase I made from your online store. On 15.05.23, I ordered a pair of shoes, Order No.
8776465366, and they were delivered promptly on 18.05.23. However, after merely one week of
regular use, the sole of the shoes completely detached, rendering them unwearable.
The shoes in question are Nike, Revolution 6, and I had high hopes for their quality and durability.
Unfortunately, they have fallen far short of my expectations. I have been a loyal customer of your
store for several years, and this experience has left me questioning the reliability and standard of
your products.
I have always believed that your online store prided itself on providing customers with highquality merchandise, and I trust that this incident is an isolated one. However, it is essential for me
to bring this matter to your attention, as it has caused me significant inconvenience, not to
mention the financial loss I have incurred.
I have attached photographs clearly showing the detachment of the sole. As you can see, the
separation is severe and irreparable. It is evident that the shoes were either manufactured
defectively or were of subpar quality. I take great care of my belongings, and I can assure you that
this issue is not a result of mishandling or inappropriate use.
Given the circumstances, I kindly request that you take immediate action to rectify this situation. I
would appreciate a refund for the faulty shoes or a replacement pair of the same model that is of
higher quality and craftsmanship. Additionally, I would expect you to cover the return shipping
costs for the defective shoes.
Furthermore, as a loyal customer, I believe it is fair to expect a gesture of goodwill from your store
to compensate for the inconvenience caused. Whether it be a discount on a future purchase or a
store credit, I trust you will find an appropriate way to address this matter and retain my
confidence in your brand.
I kindly request a prompt response to this complaint, outlining the steps you will take to address
my concerns. I hope that we can resolve this matter amicably and preserve the positive
relationship we have had so far.
Thank you for your attention to this matter, and I look forward to hearing from you soon.
Yours sincerely,
Július Putnocký
To: exampleemail@gmail.com
From: aboutyoucustomerservice@gmail.com
Subject: Re: Complaint Regarding Defective Shoes - Order No. 8776465366
Dear Július Putnocký,
We apologize for any inconvenience caused by the defective shoes you received from our online
store. We take customer feedback seriously and appreciate you bringing this matter to our
attention. Please accept our sincere apologies for the inconvenience and you have experienced.
Upon reviewing your complaint and examining the attached photographs, we acknowledge the
severity of the issue with the detached sole. We can understand your frustration, as this is not the
quality we strive to provide our valued customers. We deeply regret the inconvenience caused
and assure you that we will take immediate action to resolve this matter.
In light of the situation, we would like to offer you the following options:
Refund: We will issue a full refund of the defective shoes, including any shipping charges incurred.
Please allow 2 days for the refund to be processed back to your original payment method.
Replacement: If you prefer, we can send you a replacement pair of the same model at no
additional cost. We will ensure that the replacement pair is thoroughly inspected for quality
assurance before dispatching it to you.
Additionally, as a token of our appreciation And to compensate for the inconvenience caused, we
would like to offer you a 10% discount on your next purchase from our online store. This discount
code will be valid for 90 day and can be applied during the checkout process.
We understand that your satisfaction is of utmost importance, and we genuinely value your loyalty
as a customer. We assure you that we will investigate this matter further to prevent such incidents
from occurring in the future. Your feedback helps us improve our processes and maintain the high
standards we aspire to achieve.
To proceed with either the refund or replacement option, please reply to this email indicating your
preference. If you choose the replacement, kindly provide us with your updated shipping address.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Thank you for bringing this matter to our attention. We value your feedback and remain
committed to providing you with the best shopping experience. Should you have any further
questions or concerns, please do not hesitate to reach out to us. We are here to assist you.
We look forward to resolving this issue promptly and restoring your faith in our brand.
Best regards,
Customer Service Representative
About you