Introducing our new, recurring “Digital
BO MB A RD IE R CR J SE RI E S I S A R 2 0 1 1 - 09
Data Communications” section.
Read more from our Publication Services
team on page 19.
In the
Spotlight
Boliviana de Aviacón is on a mission to connect their entire country, and their
“Regional BoA” project shows no signs of slowing down.
story, page 5
IFLYBOMBARDIER
CRJ Series
In-Service Activities Report
In-Service Activities Report
Issue 2015-07
Issue 2016-06
ISAR
1|Page
The
From the Editor
The In-Service Activities Report (ISAR) is a monthly technical newsletter which
provides a forum for sharing in-service experiences. The document includes
discrepancies that have been experienced and reported by operators, and action
taken on other noteworthy maintenance tips.
Additionally, the ISAR provides routine notification of items of interest and
significance that have occurred since issuance of the previous edition. It also
provides updates regarding customer services and support initiatives within
Bombardier. The ISAR is intended to be read by all in the operator’s organization
who are concerned with maintenance support and operation of the aircraft.
Important Note: Material appearing in this ISAR is to be considered valid as of the date of publication.
Operators concerned with the current validity and possible implications of a specific article in the ISAR
should contact the Technical Help Desk, toll free in North America at: +1-844-CRC-CRC0
(+1-844-272-2720), or direct at: +1-514-855-8500, or by email: thd.crj@aero.bombardier.com.
For additional information on any of the in-service items covered in the ISAR, please contact your local
Bombardier Commercial Aircraft Field Service Representative, the Technical Help Desk or the appropriate
staff member noted below:
Robert Duffield
Senior Director, Technical Services
1-416-375-3538
Paul J. Thompson
Director, Customer Services,
Europe, Africa, Middle East,
Russia & CIS
49-151-5822-5408
Subeer Kapoor
Manager, Customer Services,
Singapore RSO
9122-6124-1801
Martin Elliott
Senior Director, Regional Support
and C Series Service Introduction
1-416-375-3177
Paul Doiron
Senior Program Manager, CRJ
Series, Customer Services
1-450-476-7804
Stephen Kelly
Manager, Customer Services,
Russia and CIS
7-495-775-1830
Rob Burdekin
Regional Director, South East Asia
& Australasia
27 (0) 71-427-0196
Allison Batt
Manager, Material Services
Americas
1-416-375-7676
Khalid Khan
Manager, Maint. Engineering,
Project Mgmt & Governance
1-416-375-3357
Simon Heaton
Director, Program Management
Office, Customer Services
1-416-373-7915
Patrick Bertrand
Manager, Customer Services Australia
61-2-9667-8600
Mohammad Khan
Manager, Maintenance Data
Analysis & Aircraft Economics
1-416-375-3357
David Nicholson
Director, Customer Services
1-65-6592-5746
Herman Bijl
Manager, In-Service
Engineering – Systems
1-450-476-7792
Vesna Kostadinovic
Manager, Regional Alignment &
Customer Services, Americas
1-416-375-3574
Dario Leone
Roman Kuryluk
Manager, Entry-Into-Service
1-416-373-5295
1-416-373-5295
Chris Burrell
Manager, Customer Services,
Americas
1-416-373-7954
Alex Jaglowitz
Director of Material Services
1-416-373-7915
Steve Crofton
Manager, Technical Publications
1-450-476-7642
Alex Li
Manager, Shanghai Regional
Support Office
86-21-5172-8324
Director, In-Service Supplier Mgmt.,
Warranty & Fleet Services
Mervyn Lynn
Director, Customer Services,
Americas
1-416-373-7915
Martin Cudina
Manager, In-Service
Engineering, Structures Acting
1-450-476-7642
Bertram Martin
Manager, Customer Services,
Tokyo RSO
81-3-5708-7337
Jeffrey MacDavid
Director, Technical Publications
1-450-476-7810
Yogesh Garg
Manager, Customer Services,
India RSO Acting
1-22-6124-1805
Peter Osborne
Manager, Maintenance Programs
& Planning
1-416-375-4007
Robert Mobilio
Director, In-Service Engineering
and Technical Support
1-416-373-7937
Paul Hamill
Manager, Mobile Repair Team
1-416-375-3620
Daniel Parente
Manager, Technical Help Desk
1-450-476-5857
Firas Saleh
Director, Commercial Aircraft
Training
1-514-344-7018
Ross Hitchins
Manager, Customer Services,
Americas
1-416-375-3454
Harlan Simpkins
Chief Customer Liaison Pilot,
Customer Services
1- 416-375-4278
CRJ SERIES ISAR 2016-06 - Page 2
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creates no contractual commitment.
Information in this report is Proprietary to
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CRJ SERIES ISAR 2016-06 - Page 3
Table of Contents
Issue 2016-06
Click the underlined title of any
article to be taken there directly.
CRJ Series ISAR
On page 5, read up on how Boliviana de Aviacón has begun
connecting passengers from all over the country.
General and Technical Articles
0001
Boliviana de Aviacón’s
Plan to Link its Home
Country by Air
0100
Fault Isolation
Improvements
3250
NWS Auto-rigging Inhibited
3400
ADS-B Current Fault and
EICAS Status Messages
CRJ200
page 5
All CRJ Series
page 6
CRJ700/900/1000
page 8
CRJ700/900/1000
page 10
5123
Underfloor Structure
FS280-FS437 – Corrosion
Protection
5131
Clarification Regarding
Aeroshell Grease 33MS
Versus Aeroshell 64
5741
Generic Repair to Slat
Tracks USING HVOF
Thermal Spraying
CRJ700/900/1000
page 11
All CRJ Series
page 14
CRJ700/900/1000
page 15
Technical Publications News
Maintenance and Flight Manual Revision Schedules
CRJ100/200 – page 16 CRJ700/900/1000 – page 17
Maintenance Engineering News
Monthly FRACAS Report Snapshots
CRJ100/200 – page 20 CRJ700/900 – page 21 CRJ1000 – page 22
0002
Introducing Our New, Recurring Digital Data *New Section!
Communications (DDC) Section
All Series
page 19
Recently Released Documents
Recently Released Documents
CRJ100/200 – page 23
CRJ700/900/1000 – page 24
Upcoming Events
2016 Event and Conference Calendar
All Series – page 25
CRJ SERIES ISAR 2016-06 - Page 4
Cover Story – Boliviana de Aviacón
Back to Table of Contents
0001
Applicability: CRJ200
Boliviana de Aviacón’s Plan to Link its Home Country by Air
Details contributed by: Engineer Ronald Casso C., General Manager, Boliviana de Aviación; and Nick Del Vecchio, Field Service Representative
Many airlines worldwide take a pride in the communities that they serve, both large and small. Not only do they call
these regions home, but it is where the vast majority of their passengers do as well. Boliviana de Aviacion (BoA), the
Bolivian state airline, is no different.
Through a project called "Regional BoA," Boliviana de Aviacion is looking to link its home country while growing its
commercial air flights. Ultimately, the initiative is meant to provide air transportation at the highest levels of quality and
safety to all intermediate cities in Bolivia.
Yet to discuss the airline’s future, it is important to know its past.
BoA was born on October 24, 2007, and began its operations in 2009, flying the principal routes within the country
(Cochabamba, La Paz and Santa Cruz). After finding success on these routes, the company began operating to Tarija,
Sucre and Cobija as well. Continuing this ambitious route expansion, on May 14, 2010, BoA started flying
internationally to Buenos Aires, Argentina and to Sao Paulo, Brazil. Two years later, operations began in Madrid,
Spain, followed shortly afterwards with a new route to Miami, USA.
These decisions were made in large part due to the growth in interest in commercial air flights within the region, which
meant a considerable increase in passengers who were looking to travel by air to different locations within the country.
BoA saw this as a wonderful opportunity to integrate Bolivia, and their eyes are still firmly fixed upon that goal. This is
why "Regional BoA" was created, opening new routes to: Uyuni, Rurrenabaque, Guayaramerín, Oruro, Potosi,
Riberalta, Yacuiba, Puerto Suarez and Chimoré.
Yet reaching this target meant that the airline would need more aircraft to boost capacity. BoA’s search led them to
Bombardier’s CRJ200 aircraft, a decision that was made due to the airline’s belief that the aircraft is more efficient than
its peers of the same capacity, and boasts numerous advantages for operating within the region. The fact that the
CRJ200 has the capacity to transport 50 people made it ideal for BoA’s new secondary markets. The airline took two.
The next stage of the “Regional BoA” project will see them adding even more aircraft, further increasing tourist
destination options within the country. Yet the airline will only continue to grow if it ensures that it can do so properly.
This is why BoA has continued to raise its own internal quality and safety standards, treating its main routes and
secondary ones with equal importance. With a plan like this, the company believes it can continue to grow throughout
Bolivia, If their past success is any indicator, they are well on their way.
For more information regarding Boliviana de Aviacón, you can head to: https://www.boa.bo/BoAWebSite/
You can also follow Boliviana de Aviacón on Facebook, and on Twitter @BoABolivia.
CRJ SERIES ISAR 2016-06 - Page 5
Technical Articles
Back to Table of Contents
0100
Applicability: All CRJ Series
Fault Isolation Improvements
Contributed by: Peter Baker, Field Service Representative
Over the years, there have been many FIM improvements completed. The majority of these FIM changes are driven
by recommendations from the Aircraft Economics Working Group (AEWG), while others have been driven by
recommendations from the Technical Steering Committee (TSC). After experiencing several projects firsthand, this
article will highlight a few recent FIM improvements/rewrites that we believe can have a significant impact on fault
isolation and rectification.
CRJ200/700/900 Phase IV
The creation of a team for this group was driven by a request from the TSC after reviewing the DR (Dispatch
Reliability) information for the Passenger Door System. It was determined that the door and its subsystems had a
substantial impact on operator DR. The team consisted of participants from several operators, along with Field Service
Representatives (FSRs) and members of In-Service Engineering and Technical Publications. The team reviewed
approximately two years’ worth of operator data to define the main drivers. From this we created the following five
main FIM subjects. A number of the new procedures have been issued out as temporary revisions and will be included
in the appropriate FIMs during the next revision cycle:
1. Passenger door does not close.
2. Passenger door does not open.
3. High loads on the outer handle.
4. Green marks not aligned when passenger door is closed and latched.
5. Passenger door squealing noise in flight.
With each scenario, we generated a troubleshooting flowchart to follow, along with yes/no answers. The format,
complete with prerequisite information, is the same as before, but we have replaced pages of wording with easy-tofollow flowcharts. Drafts of the revised flow charts were validated by several operators prior to publication. I would
encourage you to use the new format, and I believe it will assist you in identifying and rectifying the defect much easier
than before.
CRJ200 HSTAB
This working group was formed via the AEWG after reviewing the data showing the HSTAB as being a main driver of
operator DR. This team was also comprised of operators, FSRs, and ISE and Technical Publications representatives.
The following flowcharts have been generated to simplify troubleshooting:
1. Stab Trim/Mach Trim Caution Message.
2. Stab Trim will not engage.
3. Stab Trim Channel dis-engage.
4. Mach Trim Caution Message.
5. Config Stab Warning Message.
Along with these FIM changes, we have also added a Harness Configuration troubleshooting procedure, as well as a
new AMM task for the testing of the HSTCS switches. Once again, a number of the drafts have been validated in the
field with several operators prior to being sent to Technical Publications. All these changes will be published shortly
through temporary revisions to the CRJ200 FIM, and will not be included in the next revision of the CRJ200 FIM later
this year.
CRJ200 Gear Disagree
Again, based on operators’ reliability numbers and ODI (Operation Difficulty Interruption) events, a request was
CRJ SERIES ISAR 2016-06 - Page 6
Technical Articles
made to review and improve the FIM 32-60-09. A complete review was concluded, with input from operators along
with FSRs and ISE. The current FIM is 80 pages in length, and approximately 60 changes have been recommended.
The changes are currently with ISE and Technical Publications for review and inclusion into a future FIM revision.
CRJ200 Flap Fail
Approximately one year ago, a complete rewrite of the CRJ200 flap FIM was concluded, and results have proven
positive. The revised FIM allows the technician to identify the fault with a higher degree of accuracy, and fault
rectification is improved with fewer repeat events. Several operators, along with the FSR Team and ISE, were involved
in this project.
There are currently a number of FIM improvements underway and I would encourage operators to get involved with
these worthwhile projects. For more information about the ongoing FIM projects, you can contact your local FSR, or a
member of the TSC or AEWG. Most operators have representation within these groups.
CRJ SERIES ISAR 2016-06 - Page 7
Technical Articles
Back to Table of Contents
3250
Applicability: CRJ700/900/1000
NWS Auto-rigging Inhibited
Contributed by: Claude Perron, Field Service Representative
Bombardier was recently involved in the troubleshooting of a Nose Wheel Steering (NWS) issue, and would like to
share what was learned. A CRJ700 was in the hangar for a few days for various maintenance activities. During that
period, the NWS ECU was removed to service another aircraft on the line. A new NWS ECU was received and
installed, but maintenance was unable to Autorig the new unit per AMM procedure, since an AUTORIGGING
INHIBITED message was always showing. No other maintenance performed on the airplane should have affected the
NWS system, so it should have been a straightforward install and test.
Following the instructions provided in AMM task 32-51-05-820-801 for capturing the RVDT's value into the new ECU,
the end result was always an Autorigging Inhibited message, although the preconditions were met and the Rudder
RVDT position was within tolerance, as shown in the MDC Rigging page. The other odd indication at this point was
that the STEERING INOP message was posted as soon as the NWS was switched ON, but since the system was not
rigged yet, we disregarded that message at first.
Reviewing the MDC current and history fault pages did not
reveal anything significant to help us with this problem. We then
started to revisit the preconditions to ensure none were missed.
We were confident that the first four were in the correct
conditions, but we started to question condition 5 HYDRAULICS SELECTED OFF. Our clue to look further into
condition 5 was the posting of the STEERING INOP message
with hydraulics system 3 off and bled to 0 PSI. In such case
and in normal condition, the NWS ECU knows that there is no
hydraulics pressure from system 3, so it will inhibit the
STEERING INOP message even if the NWS is selected ON.
Since the message was posting, it meant that the NWS ECU
was receiving the information that Hydraulics pressure was
available from system 3; however, the pressure switch located
on the NWS steering manifold was not detecting that pressure,
thus the posting of that message. The team began to suspect a
hydraulic pressure switch failed in HIGH pressure mode, which
was most likely the reason why the rigging was inhibited as
well.
CRJ SERIES ISAR 2016-06 - Page 8
Technical Articles
The team looked at the schematics and discovered that disconnecting pressure switches MT128 and MT129 would
easily simulate a LOW pressure mode. Both pressure switches are mounted on the # 3 pressure manifold, easily
accessible from the aft wing belly fairing access panel. After disconnecting both pressure switches, the STEERING
INOP was not posted and the autorigging could be completed successfully. Our next step was to reconnect them one at
a time to identify which pressure switch failed in HIGH pressure mode. In our case, it was the pressure switch pointing
down. It was most likely contaminated with hydraulic fluid, since the connector itself showed traces of contamination.
After replacing the pressure switch, the NWS was rigged and the aircraft returned to service.
In conclusion, if you have a STEERING INOP with no hydraulic pressure in system 3, one of these two pressure
switches should be suspected. It is also important to note that preconditions provided when entering the MDC test and
rigging pages can be easily overlooked. If something does not work while testing or rigging using the MDC, return back
to the preconditions page; it might provide you with a valuable clue.
CRJ SERIES ISAR 2016-06 - Page 9
Technical Articles
Back to Table of Contents
3400
Applicability: CRJ700/900/1000
ADS-B Current Fault and EICAS Status Messages
Contributed by: Michael Robinson, Field Service Representative
Reference: Modsum 670T122227, 698T130052, SB 670BA-34-044 and ISAR 2016-03-3400
ISAR 2016-03-3400 provided background information on the incorporation of ADS-B as a baseline installation on
production aircraft (effective 10345/15390/19042). During maintenance, aircraft with ADS-B incorporated have been
observed posting two MDC Current Faults when the aircraft is in the hangar:
ATA 3443 TCAS
TSS-4100
A452
LRU OK/INFO
ADS-B OUT FUNCTION FAIL
ATA34-54 ATC TRANSPONDER
TDR 1
A014
FAILED/WIRING
ADS-B OUT FAILURE
These messages are posted due to the GPS system not being able to receive signals as the aircraft is in the hangar.
An easy way to validate this condition is to verify that GNSS NOT AVAILABLE is posted on the FMS CDU.
It was also observed that the following EICAS Status messages were posted:
ADS-B OUT 1 FAIL
ADS-B OUT 2 FAIL.
These messages will be posted when the ATC SEL Switch is in STBY. When the ATC SEL Switch is in 1, the ADS-B
OUT 2 FAIL Status message will be posted. When ATC SEL is in 2, the ADS-B OUT 1 FAIL Status message will be
posted.
Note: Loss of the GPS satellite signal can also occur when parked at the gate if aircraft GPS antenna do not have line
of site to the GPS Satellite. Also If Hangar GPS repeaters are used, be aware that if hangar doors are open, the GPS
may fail or become confused if it receives a GPS signal from the HGR GPS repeater at the same time as the Satellite
GPS signal from the outside. To reset this fault mode, move the aircraft outside and reset the power to the aircraft
GPS system.
ATC SELECTOR
The ATC transponder associated with
each RTU can be selected (1 or 2), or
both can be on standby (STBY).
CRJ SERIES ISAR 2016-06 - Page 10
Technical Articles
Back to Table of Contents
5123
Applicability: CRJ700/900/1000
Underfloor Structure FS280-FS437 – Corrosion Protection
Contributed by: Johanne Forcier and Ivan Mantulescu, ISE Structures, M&P
Reference: AMM Task 51-23-00-395-826, Application of water displacing CIC
MRB Report – Corrosion Prevention & Control Program
Maintenance Review Board Report – Zonal Inspection Program, Water Ingress & Corrosion Management
Some operators of CRJ Series aircraft have experienced corrosion issues under the floor structure between FS280
and FS437 (Figure 1 and Figure 2 ref.), most specifically between stringers 24L – 24R. This area is well known to be
prone to corrosion due to moisture and water ingress. Bombardier investigated and has identified mitigating actions
which, once implemented, will help to minimize the impact of corrosion to the overall CRJ Series aircraft fleet at this
area. These recommendations are part of Memo ISE-STR-16-022, available to operators via CRJ Series ISE
Structures Working Group (SWG) – Updates.
All areas below the floor structure are sprayed in production with Corrosion Inhibiting Compounds (CICs). Over the
years, the CIC film degrades and offers reduced protection against corrosion for aircraft in service. For aircraft
operating in severe environments, this degradation can be even faster. Since CRJ Series aircraft are operating in
various environments, it is impossible to establish a standard fleet-wide schedule for the inspection and re-application
of CICs.
CRJ SERIES ISAR 2016-06 - Page 11
Technical Articles
Based on experience and the reported corrosion findings, it has been demonstrated that inspection of corrosion-prone
areas at regular intervals and reapplication of CICs can significantly reduce corrosion, since corrective actions when
required are implemented at an early stage of the corrosion process. The underfloor structure is inspected at intervals
of 6000 or 12000FH, depending on the area. Where more severe environmental conditions are encountered, operators
may want to consider inspection of the critical areas for the condition of the CIC, and consider its removal and
reapplication at each 6000FH (or C-check) in order to ensure coverage remains robust from check to check.
In order to minimize the impact of corrosion under the floor structure, Bombardier recommends the following to
operators:
 Implementation of the visual inspection/cleaning schedule between FS280.00-FS437.0-0 and between stringers
24L-24R to look for condition of the CIC, cleanliness of area, water/moisture ingress and the condition of the
insulation blankets.
 To facilitate the inspection, all insulation blankets in this area should be removed and replaced if compromised.
 Ensure all areas of pooling water are removed, dried and cleaned per SRM task 51-26-00.
 Make sure frames cut out for stringers are clean from an excess of sealant, dirt or grime.
 Ensure all drain paths are clear. Regularly perform inspections for drain conditions in order to ensure that all
drain tubes are free of any dirt (Figure 3 and Figure 4 ref.), and are oriented towards the skin drain flappers.
CRJ SERIES ISAR 2016-06 - Page 12
Technical Articles
Operators may also consider establishing a short interval inspection plan in order to perform regular visual inspection
of the CIC film under the floor structure. The inspection plan should implement regular visual inspections at an interval
that is convenient to the particular operation and as dictated by the operational environment. A number of operators
have implemented a regular inspection and cleaning task every 600-800 FH. This inspection will allow corrective
actions to be implemented when required, and to remove water accumulation at the bottom of the fuselage when
present in order to keep the surface dry. These actions will help to prevent corrosion.
Application of CIC films shall be completed in accordance with manufacturer instructions. Most of the CIC
manufacturers developed their own products specifically designed to easily and effectively remove CICs. Also, even if
it is acceptable to apply new CIC films over existing CIC films as long as they are clean and uncontaminated,
Bombardier does not recommend that approach for areas prone to severe corrosion. Operators should consider
removing and reapplying CICs in accordance with AMM task 51-23-00-390-826. Bombardier recommends the use of
Ardrox 23 (BAMS 565-006 Type V) when reapplying CICs due to their high penetrating capability and improved
corrosion resistance (over 3,000 hours in salt spray testing).
In conclusion, regular inspections performed at short intervals for the condition of CICs, cleanliness of area,
water/moisture ingress and the condition of insulation blankets will significantly decrease the presence of corrosion
under the floor structure. That being said, Bombardier is still investigating new ways to efficiently minimize corrosion at
this area, such as application of self-leveling green, the addition of dryliners, and drain tube relocalization.
CRJ SERIES ISAR 2016-06 - Page 13
Technical Articles
Back to Table of Contents
5131
Applicability: All CRJ Series
Clarification Regarding AeroShell Grease 33MS Versus AeroShell 64
Contributed by: Robert Lachambre, Customer Response Centre
Reference: AMM Consumable Table 51-31-00 / Aeroshell Document
This ISAR article is intended to clarify the reason why the grease manufacturer has changed the brand name of
AeroShell grease 33MS to AeroShell 64.
Since the introduction of AeroShell grease 64 in replacement of AeroShell grease 33MS, requests for clarification
regarding the interchangeability of these two products from the Technical Help Desk has increased.
High-performance AeroShell 33 has been used by most major commercial operators for general purpose airframe
grease application. It boasts exceptional anti-corrosion and anti-wear performance, while shrinking grease inventory
and reducing the risk of misapplication.
However, for high-loaded applications such as sliding application on the airframe (where the additional boost of
molybdenum disulphide was required), the grease manufacturer developed AeroShell grease 33MS, which shares the
same advanced grease technology as its parent. Grease AeroShell 33MS is approved per MIL-21164D specification,
and improves performance in all highly-stressed airframe applications where this grease is specified.
A number of customer and OEMs have raised concerns about the close similarity between these two products
(AeroShell grease 33 and AeroShell grease 33MS [different application]), and the possibility of the wrong grease
inadvertently being used in the wrong application (general-purpose grease used in a high-loaded area).
In light of this, the grease manufacturer’s best option to prevent the situation was to rename AeroShell grease 33MS
as AeroShell 64. The name of the product is based on the last two digits of the specification. Both products are
approved per the MIL spec MIL –G-21164D. This action was taken to eliminate the possibility of intermixing both
AeroShell grease 33 types and thereby eliminating all previous operator concerns.
Note: Please note this is purely a change to the product name and the product still remains fully approved per
MIL-G-211464D.
All CRJ Series programs’ consumable tables were revised to include this new brand name accordingly.
AeroShell 64 grease can be found in AMM chapter 51-31-00’s CRJ200 consumable table under item 04-13, and in the
CRJ700/900 table under item 04-17.
CRJ SERIES ISAR 2016-06 - Page 14
Technical Articles
Back to Table of Contents
5741
Applicability: CRJ700/900/1000
Generic Repair to Slat Tracks USING HVOF Thermal Spraying
Contributed by: Eric Bedard, In Service Engineering
Reference: Generic REO 670-57-42-451
As published in ISAR 2016-01-5742, Bombardier has released information related to a new repair (per Generic REO
670-57-42-451), to repair Slat Tracks using HVOF Tungsten’s thermal spraying.
Currently, Bombardier (BA) is supporting repair (blending damaged surfaces) of slat tracks with wear to a maximum
limit of 0.010 inches on the upper and lower surfaces, and 0.008 inches on the sides of the slat track, via specific
REO. The actual limits are imposed by system rigging requirements. Note that Generic REO 670-57-42-451, which
provides permanent repair of the slat track surfaces, is available. This Generic REO has a limit of 0.010 inches on all
surfaces of the track. Limitation of this Generic REO is imposed by stress limitation. For any slat tracks with wear
above the 0.010 inch limit, a similar repair can be performed, however a specific REO may be required by BA; thus
operators may expect an increased repair cost for these specific units if a repair is deemed acceptable.
Operators can still perform specific repairs to acceptable wear limits, but are encouraged to perform resurfacing per
Generic REO 670-57-42-451, prior to reaching the 0.010 inch limit. Approved repair facility Aerospace Welding (AW) is
currently in the process of building a full set of rotable parts (quantity: 18) to minimize maintenance downtime when
slat tracks are removed and sent out for resurfacing. Therefore, BA recommends that operators contact AW for any
slat track found with wear within the Generic REO limitation.
AEROSPACE WELDING INC.
890 MICHELE-BOHEC BLVD.
BLAINVILLE, QUÉBEC, CANADA J7C 5E2
WWW.AEROSPACEWELDING.COM
CRJ SERIES ISAR 2016-06 - Page 15
Technical Publications News
Back to Table of Contents
The material in this section originates from the Technical Publications department. General inquiries can be addressed to
Ronald Smith, Manager (email: ronald.smith@aero.bombardier.com; telephone: 1-450-476-7642).
MAINTENANCE AND FLIGHT MANUAL REVISION SCHEDULE
contributed by: Leila Abouhouraira, Supervisor, Illustrating and Publishing Groups, Technical Publications
Abbreviations
AFM
APM
AIPC
AMM
CMM
DDG
ESPM
FCOM
FIM
Airplane Flight Manual
Airport Planning Manual
Aircraft Illustrated Parts Catalog
Aircraft Maintenance Manual
Component Maintenance Manual
Dispatch Deviation Guide
Electrical/Electronic Components - Standard Practices Manual
Flight Crew Operating Manual
Fault Isolation Manual
: PLANNED:
R
ITEM
MFEPM
MMEL
MPD
MPM
MRM
NDT
PCL
PPBM
SHIPPED:
Illustrated Tools & Equipment Manual
Maint. Facilities & Equipment Planning Manual
Master Minimum Equipment List
Maintenance Planning Document
Maintenance Planning Manual
Maintenance Requirements Manual
Nondestructive Testing Manual
Pilot CheckList
Power Plant Buildup Manual
R
Latest aircraft S/N coverage for manual revision is noted.
CURRENT REV.
AIPC
52
AMM
53
APM
CMM
8
13
ESPM
48
FIM
51
ITEM
MFEPM
MPM CRJ100/200/440 MASTER
MPM CRJ100/200/440 - MRLUMP - 001
MPM CRJ100/200/440 - MRLUMP - 002
MRM PART 1*
MRM PART 2*
MRM PART 3*
MTCM CRJ100/200/440 MASTER
MTCM CRJ100/200/440 - MRLUMP - 001
MTCM CRJ100/200/440 - MRLUMP - 002
NDT
PPBM (Shorts)
22
7
32
32
32
19
10
3
45
45
45
37
41
PPGRM
34
SRM*
34
SSM
33
WDM
48
FLIGHT MANUALS
FLIGHT MANUALS
DDG-EASA
DDG-TC
DDG-FAA
**Flight Manuals Collection
MMEL-TC
MMEL-EASA
CURRENT REV.
9
9
10
65
20
20
JAN
Power Plant Ground Run Manual
Quick Reference Handbook
Refuel Defuel Handbook
Structural Deviation Inspection Repair
System Description Section
Structural Repair Manual
System Schematic Manual
Weight and Balance Manual
Wiring Diagram Manual
UPDATED: 2 0 1 6 - 0 6 - 0 6
*Regulatory Authority Approval Required
Applicability: CRJ100/200/440
MAINTENANCE MANUALS
PPGRM
QRH
RDH
SDIR
SDS
SRM
SSM
WBM
WDM
FEB
MAR
R52
APR
2016
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC
2017
JAN
R53
(8118)
R53
R54
(8118)
R8
R13
R9
R14
R15
R48
R49
(8118)
R51
R52
(8118)
R23
R8
R32
R32
R32
R33
R33
R33
R20
R11
R4
R45
R45
R45
R46
R46
R46
R38
R41
R42
R34
R35
(8118)
R35
R33
(8118)
R48
R49
(8118)
JAN
FEB
MAR
APR
2016
MAY
JUN
JUL
AUG
SEP
OCT
NOV
NO REVISION SCHEDULED
NO REVISION SCHEDULED
NO REVISION S CHEDULED
R65
R66
NO REVISION SCHEDULED
NO REVISION SCHEDULED
**Flight Manuals Collection Rev. 63
Airplane Flight Manual (AFM) Revision 65
Flight Crew Operating Manual Volume 2 (FCOM2) Revision 65
Quick Reference Handbook Volume 1 (QRH1) Revision 63
Flight Crew Operating Manual Volume 1 (FCOM1) Revision 64
Pilot Checklist (PCL) Revision 8
Quick Reference Handbook Volume 2 (QRH2) Revision 65
CRJ SERIES ISAR 2016-06 - Page 16
DEC
2017
JAN
Technical Publications News
Back to Table of Contents
Applicability: CRJ700/705/900/1000
MAINTENANCE MANUALS
CURRENT REV.
AIPC 700/900
53
AIPC 1000
23
AMM 700/900/1000
51
APM 700
15
APM 705/900
11
APM 1000
8
CMM 200/700/900/1000
13
ESPM 700/900/1000
41
FIM 700/900/1000
37
ITEM 700/900/1000
18
JAN
FEB
MAR
*Regulatory Authority Approval Required
APR
MAY
2016
JUN
R53
R53
(15419)
(10345)
JUL
AUG
SEP
OCT
R54
(10345)
(15430)
R24
(19052)
R23
(19051)
NOV
DEC
2017
JAN
R55
R25
R51
R52
(10345)
(15419)
(19049)
(10345)
(15431)
(19052)
R53
R15
R15
(10345)
R11
R12
(15414)
R8
R9
(19048)
R13
R41
R14
R42
(10345)
(15419)
(19051)
(10345)
(15431)
(19052)
R15
R43
R38
MFEPM 700
12
MFEPM 705/900
9
MFEPM 1000
8
MPD 700/900/1000
MPM LUMP 700/900/1000
18
13
MRM PART 1*
15
MRM PART 2*
16
MTCM 700/900/1000
49
NDT 700/900/1000
17
PPBM 700/900/1000
(Shorts)
25
(10345)
(15426)
(19052)
R39
R19
R12
R13
(10345)
R9
R10
(15414)
R8
R9
(19048)
R18
R13
R19
R20
R14
R15
R13
R16
R17
R49
R50
(10345)
(15419)
(19049)
(10345)
(15431)
(19052)
R51
R17
(10345)
(15419)
(19049)
R18
R26
R48
R49
(10345)
(15431)
(19052)
PPGRM 700/900/1000
48
(10345)
(15419)
(19049)
RDH 700/900
41
R41
R42
(10345)
(15419)
(10345)
(15431)
RDH 1000
20
SDS 700/900/1000
48
SRM 700/900*
31
SRM 1000*
6
SSM 700/705/900
SSM 1000
37
17
WDM 700/900
45
WDM 1000
20
R20
R21
(19049)
(19052)
R48
R49
(10345)
(15419)
(19049)
(10345)
(15431)
(19052)
R50
R43
R22
R50
R32
R6
R7
(19044)
R38
R18
R45
R46
(10345)
(15419)
(10345)
(15431)
R20
R21
(19051)
(19052)
CRJ SERIES ISAR 2016-06 - Page 17
R47
R22
Technical Publications News
Back to Table of Contents
Applicability: CRJ700/705/900/1000 (continued)
FLIGHT MANUALS
DDG - EASA
DDG - FAA
DDG - TC
**Flight Manuals Collection
(700)
**Flight Manuals Collection
(900)
**Flight Manuals Collection
(1000)
MMEL - EASA
MMEL - TC
CURRENT REV.
15
13
14
17
JAN
FEB
MAR
APR
MAY
JUL
AUG
SEP
OCT
NOV
DEC
2017
JAN
NO REVISION SCHEDULED
NO REVISION SCHEDULED
NO REVISION SCHEDULED
R17
13
R13
12
R12
20
20
2016
JUN
*Regulatory Authority Approval Required
NO REVISION SCHEDULED
NO REVISION SCHEDULED
*Regulatory Authority Approval Required
**Flight Manuals (Master) Collection (CRJ700) Rev. 17:
**Flight Manuals (Master) Collection (CRJ900) Rev. 13:
**Flight Manuals (Master) Collection (CRJ1000) Rev. 12:
Airplane Flight Manual (AFM) Rev. 17
Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 14
Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 17
Pilot Checklist (PCL) Rev.14
Quick Reference Handbook Volume 1 (QRH1) Rev. 16
Quick Reference Handbook Volume 2 (QRH2) Rev. 16
Airplane Flight Manual (AFM) Rev. 13
Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 12
Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 13
Pilot Checklist (PCL) Rev. 9
Quick Reference Handbook Volume 1 (QRH1) Rev. 12
Quick Reference Handbook Volume 2 (QRH2) Rev. 13
Airplane Flight Manual (AFM) Rev. 12
Flight Crew Operating Manual Volume 1 (FCOM1) Rev. 9
Flight Crew Operating Manual Volume 2 (FCOM2) Rev. 12
Pilot Checklist (PCL) Rev. 6
Quick Reference Handbook Volume 1 (QRH1) Rev. 12
Quick Reference Handbook Volume 2 (QRH2) Rev. 12
CRJ SERIES ISAR 2016-06 - Page 18
Introducing Our New DDC Section
Back to Table of Contents
0002
Applicability: All Series
Introducing Our New, Recurring Digital Data Communications (DDC) Section
Contributed by: Paul McCormack, Senior Analyst, Publication Services
In an effort to provide customers with up-to-date information and proactively answer questions that operators may
have regarding our Publication Services, we are pleased to announce that we are launching a new section in the
ISAR entitled “Digital Data Communications.” In this section, we will discuss everything from summaries of our latest
DDACs, to answers to general queries, to tips on how to get the most out of your Bombardier publications. We also
want to hear your suggestions on what we can and should be covering, so please feel free to send me an email at:
paul.mccormack@aero.bombardier.com.
Hopefully, this section will become a useful resource for you and your teams going forwards! For now, we will kick
things off with a summary of our latest Digital Data Advisory Conference, held in Toronto, Ontario from May 18 - 19th.
Digital Data Advisory Conference: May 18 – 19, 2016: Toronto, Ontario
Our latest DDAC took place at our Toronto site in mid-May, where we had a great turnout (see photo below).
Throughout the two-day event, we covered numerous important topics, including structured mark-up deliverables, the
future of Technical Publications software technology, and new opportunities in sales and delivery. We look forward to
future meetings, as these can often serve as a great springboard to future plans and initiatives.
We hope to see everyone again soon!
CRJ SERIES ISAR 2016-06 - Page 19
Maintenance Engineering News
Back to Table of Contents
The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and Aircraft
Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of Maintenance Programs and
Planning (peter.osborne@aero.bombardier.com), or Mohammad (KK) Khan, Manager of Maintenance Data Analysis and Aircraft
Economics (mohammad.khan@aero.bombardier.com). The latest Maintenance Engineering initiatives can be viewed through
www.iflybombardier.com.
Back to Table of Contents
Monthly FRACAS Report Snapshot
Applicability: CRJ100/200
Contributed by: Hamed Pouyan, Maintenance Engineering
Data to: February 2016
TOTAL FLEET
HOURS
29 , 32 8, 3 29
CYCLES
25 , 99 3, 4 97
FLEET DISPATCH (12 Months)
AIRCRAFT CHARGEABLE
AIRCRAFT CHARGEABLE
PLUS NON-CHARGEABLE
TOP AIRCRAFT
HOURS
S/N 7067
47 , 90 1
CYCLES
S/N 7033
43 , 01 9
MEASURE
CRJ100/200
DISPATCH RELIABILITY
98 . 57 %
SCHEDULE COMPLETION RATE
99 . 78 %
DISPATCH RELIABILITY
97 . 37 %
SCHEDULE COMPLETION RATE
99 . 60 %
CRJ100/200 - Top drivers impacting Dispatch Reliability
Aircraft-Chargeable
276105 - SPOILER ELECTRONIC CONTROL
UNIT
5211 - Pax Door
302201 - COWL ANTI ICE VALVE
2912 - Hydraulic System 3
2735 - Stall Protection Sys.
2751 - Flap Control System
212424 - OUTBOARD EXHAUST VALVE
2741 - Horizontal Stab Control
Last 12 months
3244 - Anti-Skid
Last 3 months
3 months previous year
342105 - AHRS COMPUTER
0
Data Ending: February 2016
0.01
0.02
0.03
0.04
Dispatch Interruptions per 100 departures
CRJ SERIES ISAR 2016-06 - Page 20
0.05
0.06
Maintenance Engineering News
Back to Table of Contents
The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and Aircraft
Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of Maintenance Programs and
Planning (peter.osborne@aero.bombardier.com), or Mohammad (KK) Khan, Manager of Maintenance Data Analysis and Aircraft
Economics (mohammad.khan@aero.bombardier.com). The latest Maintenance Engineering initiatives can be viewed through
www.iflybombardier.com customer portal.
Monthly FRACAS Report Snapshot
Applicability: CRJ700/900
Contributed by: Hamed Pouyan, Maintenance Engineering
Data to: March 2016
TOTAL FLEET
HOURS
14 , 51 1, 9 57
CYCLES
10 , 67 1, 2 11
TOP AIRCRAFT
FLEET DISPATCH (12 Months)
AIRCRAFT CHARGEABLE
AIRCRAFT CHARGEABLE PLUS
NON-CHARGEABLE
HOURS
S/N 10023
40 , 65 8
CYCLES
S/N 10120
29 , 39 3
MEASURE
CRJ700/900
DISPATCH RELIABILITY
98 . 69 %
SCHEDULE COMPLETION RATE
99 . 79 %
DISPATCH RELIABILITY
97 . 63 %
SCHEDULE COMPLETION RATE
99 . 67 %
CRJ700/900 - Top drivers impacting Dispatch Reliability
Aircraft-Chargeable
5211 - PAX. DOOR (MCD)
2432 - BATTERY SYSTEM
2761 - SPOILER CONTROL SYSTEM
5270 - DOOR WARNING SYS.
2523 - O/H STORAGE COMPARTMENTS
3012 - WING ANTI-ICE CNTRL. AND IND.
3831 - LAV. WASTE DISPOSAL
3251 - NOSEWHEEL STEERING
2735 - STALL PROTECTION SYS. (SPS)
Last 12 months
Last 3 months
3 months previous year
2911 - HYDRAULIC SYS. NO. 1 AND NO. 2
0
Data Ending: March 2016
0.01
0.02
0.03
0.04
Dispatch Interruptions per 100 departures
CRJ SERIES ISAR 2016-06 - Page 21
0.05
0.06
Maintenance Engineering News
Back to Table of Contents
The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and Aircraft
Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of Maintenance Programs and
Planning (peter.osborne@aero.bombardier.com), or Mohammad (KK) Khan, Manager of Maintenance Data Analysis and Aircraft
Economics (mohammad.khan@aero.bombardier.com). The latest Maintenance Engineering initiatives can be viewed through
www.iflybombardier.com customer portal.
Monthly FRACAS Report Snapshot
Applicability: CRJ1000
Contributed by: Hamed Pouyan, Maintenance Engineering
Data to: March 2016
TOTAL FLEET
HOURS
31 9 ,9 8 9
CYCLES
30 5 ,8 8 4
TOP AIRCRAFT
FLEET DISPATCH (12 Months)
AIRCRAFT CHARGEABLE
AIRCRAFT CHARGEABLE PLUS
NON-CHARGEABLE
HOURS
S/N 19002
13 , 36 1
CYCLES
S/N 19002
11 , 49 2
MEASURE
CRJ700/900
DISPATCH RELIABILITY
99 . 49 %
SCHEDULE COMPLETION RATE
99 . 92 %
DISPATCH RELIABILITY
99 . 24 %
SCHEDULE COMPLETION RATE
99 . 88 %
CRJ1000 - Top drivers impacting Dispatch Reliability
Aircraft-Chargeable
2726 - RUDDER CONTROL SYSTEM (CRJ1000)
3613 - BLEED DUCTS / PRSOV / ISO VLV
2781 - SLAT SYSTEM
8011 - STARTING
3445 - INERTIAL REFERENCE SYS. (IRS)
5211 - PAX. DOOR (MCD)
2841 - FUEL QUANTITY GAUGING SYS.
7221 - FAN ROTOR ASSY.
3251 - NOSEWHEEL STEERING
Last 12 months
Last 3 months
2911 - HYDRAULIC SYS. NO. 1 AND NO. 2
3 months previous year
0
Data Ending: March 2016
0.02
0.04
0.06
0.08
Dispatch Interruptions per 100 departures
CRJ SERIES ISAR 2016-06 - Page 22
0.1
Recently Released Documents
Back to Table of Contents
All published Service Letters, All Operator Messages, Generic Reference Instruction Letters, and Generic In-Service Modsums
are available through www.iflybombardier.com.
Note: Obsolete (closed) RILs should be removed from operators' manuals.
Applicability: CRJ100/200
UPDATED: 2 0 1 6 - 0 6 - 2 8
SL
-AO M
1555
Rev
-Rev
--
ATA
-ATA
3530
1556
--
3011
1556
A
3011
1557
--
3240
1558
A
2750
NE W RI L *
4449
SB
--601R-22-012
Rev
-Rev
77
-A
ATA
2530
ATA
--22
601R-31-033
D
31
601R-34-080
AO
34
601R-34-144
IS MODSUM
-GENERIC REO
601R-52-11-0702
601R-52-11-1376
B
Rev
-Rev
D
A
34
ATA
-ATA
5211
5211
SUBJECT
None this month
SUBJECT
FAA Airworthiness Directive (AD) 2016-11-20 B/E Aerospace Protective Breathing Equipment (PBE) P/N 119003-11
Airworthiness Directive CF-2016-19, Cold Weather Operations – Introduction of Low Temperature Ground Wing Anti-Ice
System
Airworthiness Directive CF-2016-19, Cold Weather Operations – Introduction of Low Temperature Ground Wing Anti-Ice
System
Global Alternate Method of Compliance (AMOC) for FAA Airworthiness Directive 2014-23-06 (AMOC Log # 16-29)
FAA Global Alternate Method of Compliance (AMOC) for FAA Airworthiness Directive 2009-06-12 - Bombardier Fault
Isolation Manual (FIM) Revision # 50 and # 51
This is a listing of all RILs issued since the issuance of the previous ISAR
Reset Procedure For Tia Oven Model 1543
SUBJECT
SB Commercial Summaries for CRJ100/200/440
CRJ100/200 SB Monthly Report - May 2016
Autoflight - Automatic Flight Control System - Installation of a New Flight Control Computer (622-9815-604)
Indicating and Recording System - Engine Indication and Crew Alerting System (EICAS) - Change the EICAS Strapping
from a European Aviation Safety Agency (EASA) Certification to a Federal Aviation Administration (FAA) Certification
Navigation - Flight Environment - Reduced Vertical Separation Minimum (RVSM) to 1000 Ft. Aircraft Qualification
Requirements
Navigation - Air-Data Reference Panel - Enable the Flight Level 180 Barometric Setting Reminder
SUBJECT
None this month
SUBJECT
Repair To Pax Door Stair, FWD & Aft Side Panels
Repair to passenger door (phase IV) side panels stiffener
CRJ SERIES ISAR 2016-06 - Page 23
Recently Released Documents
Back to Table of Contents
All published Service Letters, All Operator Messages, Generic Reference Instruction Letters, and Generic In-Service Modsums
are available through www.iflybombardier.com.
Note: Obsolete (closed) RILs should be removed from operators' manuals.
UPDATED: 2 0 1 6 - 0 6 - 2 8
Applicability: CRJ700/900/1000
SL
05-007
AO M
903
937
938
939
940
941
Rev
F
Rev
B
------
ATA
0500
ATA
5270
5360
0000
3530
3211
2530
NE W RI L *
4421
4431
4441
4449
SB
--670BA-25-094
670BA-33-009
670BA-33-009
670BA-33-009
670BA-34-039
Rev
----Rev
92
93
D
A
B
C
ATA
4920
2752
2715
2530
ATA
--25
33
33
33
K
34
--
36
Rev
-Rev
G
C
A
A
B
Rev
ATA
-ATA
5211
5211
5211
5221
5211
ATA
SUBJECT
Aircraft Winterization Recommendations
SUBJECT
Proximity Switch Reliability Incentive Offer
Missing or Loose Fasteners in Upper and Lower Pylon Skins FS1088-FS1098
Maintenance Requirements Manual (MRM) Part 1 Revision 16
FAA Airworthiness Directive (AD) 2016-11-20 Protective Breathing Equipment (PBE) P/N 119003-11
Main Landing Gear (MLG) Axle Shear
Transport Canada Airworthiness Directive CF-2016-20 “Electrical Short of Bonding Jumper causing Burnt Water Supply
Line and Smoke in Cabin"
SUBJECT (This is a listing of all RILs issued since the issuance of the previous ISAR)
Alternate APU RE220RJ Combustor Wash Procedure
Left Flap System and Wire list 91-07-00 wire WCK and WCJ
Removal installation of the RTM aileron
Reset Procedure For Tia Oven Model 1543
SUBJECT
SB Commercial Summaries for CRJ700/705/900/1000
SB Commercial Summaries for CRJ700/705/900/1000
Equipment and Furnishings - Passenger Compartment - Change the Location of the AFT Bulkhead to Add One Seat Row
Navigation Lights System - Modification of the Navigation Lights Wiring incorporated
Navigation Lights System - Modification of the Navigation Lights Wiring incorporated
Navigation Lights System - Modification of the Navigation Lights Wiring incorporated
Navigation - Flight Management System (FMS) - Installation of FMS Upgrades (Provisions for the Coupled VNAV, the
ACARS Link 2000, the SBAS GPS - 4000S, and/or the LPV
Pneumatic - Bleed-Air Leak Detection and Warning System - Installation of New Ducts, Protective Blankets, and New
Sensing Elements in the Main Landing Gear and Overwing Areas
SUBJECT
None this month
SUBJECT
Repair to Pax Door Stair, FWD & Aft Side Panels
Disposition For Damage To Pax Door Upper Corner Covers
Repair to Passenger Door (Phase IV) Side Panels Stiffener
Frame Splice FS 364.00 STR.24 LHS & RHS
Repair to Passenger Door (Phase IV) Side Panels Stiffener ***Obsolete***
SUBJECT
--
5211
Passenger Door Pressure Vent Flap − Repair
--
5211
Scratch/Chafe Damage to the Passenger Door Forward Upper Corner - Repair
--
5211
Chafe Damage to Forward and Aft Centering Plates of Passenger Door − Permanent Disposition
--
5245
Forward Water−Waste Service Door (PANEL 142BR) Broken Hinge − Temporary And Permanent Dispositions
--
5341
Wear Damage to LH/RH Overwing Emergency Exit Door Stop Pads - Repair
670BA-36-022
I S M O DS U M
-GENERIC REO
670-52-11-0104
670-52-11-0159
670-52-11-0292
670-52-21-0687
690-52-11-0029
SRM TASK
52-11-01-201-005-A01
CRJ700/900: TR #52-0017
CRJ1000: TR #52-0016
52-11-01-201-006-A01
CRJ700/900: TR #52 -0018
CRJ1000: TR #52-0017
52-11-06-201-001-A01
CRJ700/900: TR #52 -0016
CRJ1000: TR #52 -0015
52-45-17-201-001-A01
CRJ700/900: TR #52-0015
CRJ1000: TR #52 -001
53-41-23-201-001-A01
CRJ700/900: TR #53 -0072
CRJ1000: TR #53 -0057
CRJ SERIES ISAR 2016-06 - Page 24
2016 Event & Conference Calendar
UPDATED: 2 0 1 5 - 0 2 - 0 3
Back to Table of Contents
Applicability: All Series
DATE
EFFECTIVITY
MEETING / EVENT
LOCATION
JAN 19 - 20
FEB 22 - 26
MAR 2 - 3
APR 4
APR 4
APR 25 – 28
MAY 18
MAY 18 – 19
JUN 15 – 16
JUL 6 – 7
SEP 6 – 9
SEP 6 – 9
SEP 13 – 14
SEP 21 – 22
SEP 27 – 28
SEP 29 – 30
OCT 3
OCT 4 – 6
OCT 4 – 6
OCT 11 - 13
OCT 18 – 20
OCT 18 – 20
NOV 3 - 4
NOV 7 – 8
NOV 15 – 16
NOV 29 - 30
DEC 13 - 15
C Series
C Series
Q-Series
C Series
C Series
All Series
C Series
CRJ & Q-Series
CRJ & Q-Series
CRJ & Q-Series
C Series
Q-Series
CRJ Series
All Series
CRJ Series
Q-Series
Q400
CRJ Series
Q400
C Series
CRJ Series
Q-Series
CRJ & C Series
All Series
Q-Series
CRJ Series
CRJ Series
C Series Industry Steering Committee # 14
C Series Multi-Function Working Group – CS100 # 4
Oceania Regional Review
C Series Industry Steering Committee # 15
C Series Maintenance Review Board # 2
All Operators Conference & Trade Show
C Series Maintenance Review Board # 3
Digital Data Advisory Conference
Digital Data Advisory Conference
Africa & Middle East Regional Review
C Series Multi-Function Working Group – CS100 # 5
Q-Series Multi-Function Working Group # 15
CRJ Aircraft Economics Working Group
Russia & CIS Regional Review
CRJ Structures Working Group
Q-Series Structures Steering Committee
Q400 Aircraft Economics Working Group
CRJ Flight Operations Steering Committee
Q400 Technical Steering Committee
C Series Industry Steering Committee # 16
CRJ Technical Steering Committee
Q-Series Flight Operations Steering Committee
Asia/Pacific Regional Review - China
Asia/Pacific Regional Review - Japan
Q-Series Industry Steering Committee # 15
CRJ Industry Steering Committee # 38
CRJ Multi-Function Working Group # 17
Montreal
Montreal
Sydney, Australia
Montreal
Montreal
Dallas, USA
Montreal
Toronto
Munich, Germany
Johannesburg, SA
Montreal
Toronto
Montreal
Moscow, Russia
Montreal
Toronto
Toronto
Montreal
Toronto
Montreal
Montreal
Toronto
Chongqing, China
Osaka, Japan
Toronto
Montreal
Montreal
CRJ SERIES ISAR 2016-06 - Page 25
Flight Deck and Technical Contact Guide
Flight Deck
A Technical Newsletter for the Pilot Community
The Technical
Contact Guide
Your Source for Operator Contacts and
Bombardier Personnel Information
The Technical Contact Guide (TCG) presents operators
with a concise list of individuals at Bombardier
Aerospace responsible for providing front-line service
in a variety of disciplines. The TCG also presents a list
of key technical, operations, and some top
administrative personnel for each operator. The TCG is
reissued at least twice a year in electronic format only.
It is available at www.iflybombardier.com. To find it on
the website, click on “Resources,” then click on
Technical Contact Guide.
Flight Deck is a Technical Newsletter that belongs to the
ISAR family. It is intended for members of our Customer
Pilot community, and is published on a semi-annual basis.
It is a place for pilots to share stories and discrepancies
that have been experienced, contains the latest updates
from the most recent Flight Operations Steering
Committee (FOSC), and much more.
To access past issues of Flight Deck, please log in to
www.iflybombardier.com and look under Resources >
Newsletters.
The accuracy and completeness of the TCG depends
on the timely revision of operator/Bombardier
personnel information regarding operator personnel,
aircraft types in service, and more. We count on our
Customer Services Account Managers, Field Service
Representatives, and the operators to provide updates
as they happen.
NEW: TCG2015A was issued in September 2015.
If you cannot access the latest issues of Flight Deck or
would like to be added to the distribution list, please
contact Adam Amato at:
adam.amato@aero.bombardier.com.
CRJ SERIES ISAR 2016-06 - Page 26
Bombardier Service Centers
WE’RE HERE FOR YOU.
Award-winning facilities, comprehensive backshops,
and the expertise you need.
To get your aircraft the service it deserves, contact our Bombardier Service Center teams at:
Phone: +1-520-991-6155
Email: don.nolan@aero.bombardier.com
CRJ SERIES ISAR 2016-06 - Page 27
For more information on our Service Centres and backshop capabilities, open ISAR 2015-05 and view its cover story.
Mobile Repair Team
Mobile Repair Team
WHEN YOU NEED TO GET BACK IN THE AIR,
WE’LL BE THERE
Our total project management approach provides you with:
• Structural repair
• Aircraft recovery
• Repair estimates
• Daily schedule reporting and project
duration forecasting
Contact the Mobile Repair Team 24/7/365 at the following numbers:
Toll Free North America: +1-844-CRC-CRC0 (+1-844-272-2720)
Direct: +1-514-855-8500
CRJ SERIES ISAR 2016-06 - Page 28
Email:
thd.crj@aero.bombardier.com