Quiz 2.4
Compare and contrast the Balridge award framework, the European Quality award
Model and the Deming prize. Use the following table and insert your answer. (10
marks)
Answer:
Aspect
Baldrige Award
Framework
European Quality
Award Model
Deming Prize
Origin
United States
Europe
Japan
Focus
Business Excellence
Quality Management
Excellence
Total Quality
Management (TQM)
Purpose
Promote Performance
Encourage Excellence
Recognize Quality
Leaders
Improvement and
and Innovations
and Organizations
Criteria
7 Categories and Criteria
9 Criteria Categories
2 Categories
covering all aspects
covering all key aspects
of
focused on Quality
Management
of the organization
the organization
and Quality Control
Points-based system
Scoring based on RADAR
logic
Points-based system
with points assigned
(Results, Approach,
with specific scoring
criteria
to each criterion
Deployment, and
Assessments)
for each criterion
Feedback report with
Detailed feedback report
Detailed feedback
report
strengths and areas
including strengths and
areas
with suggestions for
improvement
for improvement
for improvement
Winners and Finalists
Recognizes organizations
Winners and
Commendations
are publicly recognized
through 5-star, 4-star,
and
are publicly
recognized
and may use the
3-star levels based on
RADAR
and celebrated
Baldrige Award logo
scores
Primarily focused on
Europe-wide and beyond
Primarily focused on
Japanese
organizations in the
organizations
organizations but
open to
Scoring
Feedback
Recognition
Global Applicability
international
organizations
United States
Emphasis on Results
Strong emphasis on
Strong emphasis on
results
Emphasis on quality
management
achieving and measuring
and performance
measures
and continuous
improvement
results and outcomes
Application Scope
Any sector, including
All types of organizations
manufacturing, services,
(private, public, SMEs,
etc.)
Any industry or sector
healthcare, education, etc.
Continuous Improvement
Encourages continuous
Emphasizes continuous
Embedded within the
concept of
improvement through
improvement and
innovation
Total Quality
Management (TQM)
Emphasizes innovation as
Emphasizes innovation
and
Recognizes the
innovative
a key driver of success
continuous improvement
approaches adopted
by
learning and innovation
Focus on Innovation
and competitiveness
Adoption and Impact
organizations
Widely adopted in
Widely adopted across
Europe
Recognized as a
prestigious
the United States with
with significant impact on
quality award in Japan
and
significant impact on
business practices
other countries
business practices