Portfolio 1 Rat & Boa Clothing Company: Portfolio Student Name: Student Number: Module Name: Module Code: Institution: Instructor: Date: Portfolio 2 Table of Contents Introduction ................................................................................................................................ 3 Brand Analysis ........................................................................................................................... 5 SWOT (Strengths, Weaknesses, Opportunities, and Threats) ............................................... 5 Strengths ............................................................................................................................. 5 Weaknesses ......................................................................................................................... 6 Opportunities ...................................................................................................................... 6 Threats ................................................................................................................................ 7 Marketing Recommendations for Creating Organisational Value in Rat & Boa Company ...... 7 Creating Strategic Advertising Plan ....................................................................................... 7 Leveraging Social Media .................................................................................................... 8 Investing in Retargeting...................................................................................................... 8 Optimise Search Engine Marketing (SEM) ........................................................................ 9 Marketing Research................................................................................................................ 9 Human Resource Management (HRM) Recommendations for Creating Organisational Value in Rat & Boa Company ............................................................................................................ 10 Developing Comprehensive Employee Recruitment and Development Strategy ............... 10 Equal Opportunity Policies ............................................................................................... 11 Unbiased Hiring Policies .................................................................................................. 11 Implementing Training and Education Policies ............................................................... 11 Prioritise Employee Engagement and Participation ............................................................. 12 Provide Professional Development Opportunities ........................................................... 12 Encouraging Open Communication ................................................................................. 12 Fostering Team Building .................................................................................................. 13 Constraints and Limitations for Rat & Boa Company ............................................................. 13 Time Constraints .................................................................................................................. 13 Financial and other Resources Constraints .......................................................................... 14 Conclusion ............................................................................................................................... 14 References ................................................................................................................................ 15 Portfolio 3 Rat & Boa Clothing Company: Portfolio Introduction Rat & Boa is an international clothing brand for women founded in 2015 by Stephanie Cara Bennett and Valentina Muntoni (Rat & Boa, 2021). The co-founders met in 2008 while studying fashion degrees at the University of Manchester (Rat & Boa, 2021). They quit their jobs and decided to pursue their wish of owning a fashion company. The “Rat & Boa” name represents the diverse elements of the company brand and the varying personalities and qualities that both co-founders bring. The company brand significantly attained larger market exposure in 2016 during the Coachella festival after Kendal Jenner was spotted wearing Rat & Boa’s designed pair of shorts (Matches Fashion, 2022). Since then, it became common for Rat & Boa’s items to be spotted being won by high-profile celebrities such as Alice Della, Olivia Culpo, Kylie Jenner, etc. (Carter, 2020). In 2019, the company announced that it would launch a series of pop-up shops across the UK for easy access by their customers. Rat & Boa is headquartered in Newcastle, the United Kingdom (UK) (Rat & Boa, 2021). The company operates luxury retail shops in online and in-store retailers across the United Kingdom. Rat & Boa is a fashion lifestyle brand that offers directional, contemporary apparel and accessories for women. The company’s collection includes tops, dresses, outerwear, bottoms, knitwear, jumpsuits, swimwear, and denim, and accessories such as jewellery, bags, and sunglasses. The company also retails a wide range of loungewear and activewear (Rat & Boa, 2021). Rat & Boa brand has attained nearly cult status due to an increasing number of loyal customers, especially celebrities discovering their favourite and unique clothing via social media pages of the company. The company has been utilising social media platforms to reach its target customers, with Valentina Muntoni modeling most company products (Carter, 2020). Since its inception, Rat & Boa Company has been organically growing through social media, where the marketing team communicates and engages with customers directly and personally (Carter, 2020). The company has utilised social media as a public relations tool to determine the popularity of its products, ensuring that they order products that meet customer demand. Direct and personalised communication with customers worldwide has allowed the company to develop deep customer loyalty. The company's unique products, which are sensual, bold, sexy, fun, and feminine with a magic touch that brings the best to consumers, have been its competitive advantage in the fashion industry. Rat & Boa Company's key customers are every woman who is independent Portfolio 4 and strong and wants to have fun with their personality and soul (Matches Fashion, 2022). Therefore, the target market is large and presents a potential for growth as being fashionable is becoming a lifestyle worldwide. This is due to the presence of social media, where every lady wants to be seen as fashionable, strong, and indecent (Matches Fashion, 2022). Therefore, Rat & Boa presents products that help unique products that help women present themselves in their unique way. Also, the company ensures its products are crafted in luxe fabrics and sold at attainable prices to all customers (Matches Fashion, 2022). Although Rat & Boa has proven to be an outstanding brand with a greater potential to grow, the company faces competition from other companies of similar size and potential (Business News Daily, 2019). The key competitors of Rat & Boa Company include Lazy Oaf Ltd, C&C Boutique, Jewel Boutique, Beyond Average Ltd, Hanalei, and Emmas Wardrobe. These companies increase competition by offering direct substitutes for Rat & Boa products (Business News Daily, 2019). In addition to the growing brands, the existing fashion giants, such as Gucci, Luis Vuitton, Balenciaga, etc., are competitively pressing down the growing fashion entities such as Rat & Boa. These renowned fashion companies have a larger competitive advantage, and they have gained the perception that wearing their products makes people more fashionable than others (Business News Daily, 2019). Also, as the fashion industry is growing and the market is rapidly increasing, new designers are entering the market, offering more products to consumers at cheaper prices, significantly affecting customers’ purchases from Rat & Boa and other existing fashion brands. There is a greater potential for growth in the fashion industry as the data shows that in 2013 the apparel and fashion industry generated £ 51.15 billion, while in 2022, it generated £57.78 billion. It is projected to generate more than £65.63 billion by 2026 (Statista, 2022). Hence, Rat & Boa has the potential to increase its revenues by gaining a larger market share. This is an analysis report for Rat & Boa’s brand and organisational value. The report critically considers the human resource management and marketing sectors of the company to establish the company’s brand portfolio. The marketing issue related to Rat & Boa Company is how it lacks the significant benefits of advertising and is drifting away from its organisational values of innovation and sustainability. The human resource management issues of Rat & Boa are the lack of diversity and inclusion in its workforce and employee engagement which violates the company's organisational value of social responsibility. The research will develop marketing and human resource management strategies that eliminate the stated issues to enhance the organisational value. Portfolio 5 Brand Analysis The brand analysis evaluates the company’s brand to establish the key success elements that contribute to brand success, failure, and also potential areas of improvement. The Rat & Boa Company brand analysis will involve looking at the brand’s history, customer perception, reputation, quality, marketing strategies, and product pricing (Kameneva, 2018). By considering these elements, the report will establish the strengths and weaknesses of Rat & Boa Brand and establish the strategies that will capitalise on strengths and eliminate the weaknesses. The brand analysis will be conducted using SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis, enabling Rat & Boa Company to gain critical insights into consumer behaviour and establish market targeting strategies that significantly increase brand loyalty, brand awareness, and customer loyalty satisfaction. SWOT (Strengths, Weaknesses, Opportunities, and Threats) Establishing brand performance in the market is critical for fashion companies. SWT analysis will be utilised to identify the critical focus areas determining the success or potential of the Rat & Boa Brand. Strengths Rat & Boa Brand has been in the market since 2015 and has gained big milestones in gaining market share and loyal customers. Along its growth journey, the company has developed strengths, making it continue growing in the dynamic fashion market. One of the strengths of the Rat & Boa Brand is that it has gained loyal customers, both high-profile celebrities and normal customers who are not celebrities. Through its direct and close relationship with customers through social media and e-commerce website, Rat & Boa has gained loyal customers. Another strength is that Rat & Boa offers superior quality products for which customers are willing to pay more (Kameneva, 2018). Also, Rat & Boa Brand also offers a wide range of products such as tops, dresses, outerwear, bottoms, knitwear, jumpsuits, swimwear, and denim, and accessories such as jewellery, bags, and sunglasses. The wide variety of products allows customers to enjoy shopping for their favourite products that suit different occasions, such as dates, partying, swimming, etc. (Kameneva, 2018). Lastly, Rat & Boa has been innovative in its product development, offering customers an innovative customer experience. The company develops products that meet customers’ satisfaction in the present and the future (White, 2018). Portfolio 6 Weaknesses Although Rat & Boa Company has developed strengths in its growing process, the company also has areas of weaknesses that affect the brands' performance. One of the weaknesses has been the continued controversies and criticism where Valentina Muntoni majorly models all their products. There have been critics that the company has not been giving local models and artists a chance to model and be influencers of their products. Another weakness is that the brand has little global presence (Duoyan, 2021). Luxury brands require regional or global presence to reach more people with high disposable income to spend on luxury products. The company stores are very few and limited to only London, making it difficult for customers to reach the stores for shopping (Duoyan, 2021). Lastly, Rat & Boa Company suffers high competition from new entrants, existing fashion companies, and the giant fashion industries. Surviving the highly competitive market requires a company to have high resources that the company does not have (Duoyan, 2021). Opportunities There are potential opportunities that Rat & Boa Company can capitalise on to achieve a larger market share and competitive advantage. One of the opportunities is that there is a growing market for luxury brands where Rat & Boa Company can expand to new markets. As indicated in the previous section, the luxury apparel market is expected to continue growing in the next four years as increased social media influence is making people develop a sense of fashion for luxury brands (Madsen, 2016). The digital era presents more potential for online marketing and selling of products. Rat & Boa Company can utilise social media and other digital marketing to advertise its products worldwide. Using influencers with large social media following us is essential for growing brand awareness (White, 2018). Also, Rat & Boa Company can establish strategic partnerships with retail shops to sell their products in their stores. The brand is gaining global recognition after receiving endorsements from celebrities like Kylie Jenner, Kendal Jenner, and others. That reputation can be used to develop a strategic partnership with other clothing stores worldwide to increase their customer reach (Madsen, 2016). Also, the company can collaborate with other brands to create unique and exclusive products, which helps the brand reputation to grow globally. Lastly, there is a greater opportunity to develop and launch new products (Madsen, 2016). Through research and development, Rat & Boa Company can gain customer feedback, consumer behaviour, and expectation which are essential in developing and launching new products with higher demand. Portfolio 7 Threats Several challenges threaten Rat & Boa Company's growth. Economic fluctuations are one of the threats to the company brands. During and the post-COVID-19 period has been characterised by rising inflation and bad economic times, decreasing customer expenditure due to job insecurities, and low wages (Veloso, 2018). Another threat is the intense competition which is constantly growing due to new entrants and existing fashion companies. Also, Rat & Boa Company is threatened that some of their products are not environmentally friendly while the world is moving towards sustainable production to protect the environment from adverse climate change effects (Veloso, 2018). The changing customer preferences and tastes also threaten Rat & Boa Company's growth. Consumers are prone to changing from one clothing brand to another due to external factors such as influencers and economic situations. Lastly, counterfeiting is among the greatest challenges affecting Rat & Boa Company, where people buy cheaper counterfeit products, severely impacting the company’s sales (Veloso, 2018). Marketing Recommendations for Creating Organisational Value in Rat & Boa Company Marketing is critical to business success and developing organisational values that favour all stakeholders, customers, and employees. Through creating product awareness, customers can gain information about the product and new products, increasing purchases and customer leads and building brand loyalty. In this report, in the first section, it was established that Rat & Boa Company lacks the significant benefits of advertising. Hence, it is drifting away from its organisational values of innovation and sustainability. This section develops marketing recommendations to provide superior values to stakeholders, customers, and employees. Creating Strategic Advertising Plan A strategic advertising plan is an organised approach that companies use to identify and target market segments by selecting effective media and messages and evaluating the success of the advertisement campaign. The key benefits of advertising include growing brand recognition and reputation, increasing product sales, enhancing customer loyalty, and growing a company's profit margins (Quesenberry, 2020). Strategic advertising promotes innovation by emphasising the innovative features of the company products where new technology conveniences and old technological advancements are mentioned (Quesenberry, 2020). Sustainability is achieved by advertising campaigns that promote the importance of Portfolio 8 the environment and how Rat & Boa Company products are produced using renewable energy (Quesenberry, 2020). Also, collecting customer views and feedback during advertising campaigns can significantly contribute to innovative designs which meet customer expectations. The goal is to take online shopping experience in-store and in-store experience online. Some of the advertising strategies which can be utilised by Rat & Boa Company are discussed below; Leveraging Social Media Social media is a powerful advertising tool that enables companies to reach target audiences in large numbers. Rat & Boa Company has been utilising social media since its inception, but it has not fully exploited the potential that social media marketing can bring to the company. The company has social media pages on Instagram, Facebook, Pinterest, Twitter, YouTube, TikTok, and Snapchat. However, these channels have not been able to create sufficient brand awareness because they are only visible to people who are interested in the company brand. The Rat & Boa Company can use influencers to advertise their products to enhance social media performance. Influencers’ social media accounts contain a huge amount of followers of loyal fans who can become loyal to Rat & Boa brands (Quesenberry, 2020). Also, budgeting for channel broadcasting on every social media platform is essential to ensuring the posted content reaches the target audience. All content shared on social media platforms, either in the company’s platforms or influencers’, should contain links to company e-commerce websites (Vinerean, 2019). High-resolution images that evoke customer feelings and emotions towards the product are critical in social media and visual social network advertising (Vinerean, 2019). Also, all promotions like rewards and discounts should be incorporated. The content should focus on advertising that Rat & Boa brand is a luxury of rarity, experience, and quality (Vinerean, 2019). In addition, the content should demonstrate the heritage and history behind every product launched by Rat & Boa Company to create an emotional attachment of customers to the product (Vinerean, 2019). Investing in Retargeting The Rat & Boa Company should focus on retargeting users who have visited their website and social media. This is a great way of ensuring new ads and product specifications reach audiences that had previously shown interest in the company product. Businesses can precisely target customers who have already expressed interest in their products by retargeting (Nagaraj, 2020). This enables companies to target a certain audience with their marketing initiatives, boosting their chances of completing higher sales. Retargeting also Portfolio 9 enables companies to learn crucial information about customers, like the kinds of material they find interesting, the product lines they are drawn to, and how frequently they interact with online ads (Nagaraj, 2020). Then, these revelations can be applied to enhance and boost marketing campaigns. Optimise Search Engine Marketing (SEM) An effective method for reaching potential clients is search engine marketing. Use keyword research to choose the most effective terms for your ads and optimise them for the possible return on investment. The website's visibility and traffic are improved (Choi and Liu, 2019). Businesses can target particular phrases and keywords associated with their products using SEM and improve their advertisements to reach a wider audience (Choi and Liu, 2019). This may entail improving the website's structure and content to ensure that it emerges in search engine results, improving ad copy to boost click-through rates, and launching retargeting campaigns to target website visitors (Choi and Liu, 2019). Businesses can enhance their presence in search engine results, boost website conversions and traffic and cut expenses by optimising campaigns. Marketing Research Luxury brands have been growing into new market segments and market sectors recently. A larger range of wealthy consumers has shown an escalating level of interest in luxury fashion products. There is no denying that luxury brands must work a little harder than other firms to advertise themselves and understand the market. To understand the essentials of marketing and marketing, marketing research is conducted. The Rat & Boa Company should conduct market research to collect and analyse information about customers, the fashion industry market, and competitors to guide its decision-making on product development, pricing, and launch (Karimjanova and Soliyeva, 2022). Through social media tracking and monitoring and other data sources such as surveys and customer feedback, Rat & Boa Company can collect primary data essential to determine the appropriate marketing strategies, product launch strategies, and customer preferences after its analysis (Karimjanova and Soliyeva, 2022). Another important aspect of marketing research is establishing the brand's critical market segment and target audience (Aliyev et al., 2019). By compiling the different age groups, markets, and geographies, the company can establish exactly the type of customers it should focus on reaching in its marketing strategies (Aliyev et al., 2019). Portfolio 10 Human Resource Management (HRM) Recommendations for Creating Organisational Value in Rat & Boa Company Reinforcing organisational values is crucial for human resource management (HRM). It ensures that the company's policies, operations, and behaviour are consistent with its core values (Shanock et al., 2019). Respect for diversity, teamwork, and communication are all encouraged by HRM. It also enforces a code of behaviour that is consistent with the company's fundamental principles and offers assistance to employees who want to make moral decisions (Shanock et al., 2019). HRM ensures that workers are secure and safe in their jobs by promoting a culture of respect, trust, and justice. This results in improved customer service, productivity, and job satisfaction. Additionally, HRM promotes a sense of loyalty and devotion to the company's principles, which can increase trust, motivation, and morale (Shanock et al., 2019). The human resource management issues of Rat & Boa are the lack of diversity and inclusion in its workforce and employee engagement which violates the company's organisational value of social responsibility. To close the gap between diversity in the company and increase employee engagement in their performance and decision-making, Rat & Boa can implement several strategies. The critical recommendation that can create organisational values in Rat & Boa by increasing employee engagement and diversity are discussed below; Developing Comprehensive Employee Recruitment and Development Strategy To recruit the best individuals from a wide range of backgrounds for open positions, a thorough recruiting strategy must be tailored to the particular requirements of a company. The plan should cover a variety of aspects, such as finding specific talent sources, creating job advertisements and postings, utilising current connections with colleges and other organisations, developing targeted outreach programs, and interacting with potential candidates via social media and other digital platforms (Cugueró-Escofet et al., 2019). A thorough recruiting strategy should also include an evaluation and measurement approach for the effectiveness of the recruiting efforts. Rat & Boa Company should aim at developing a comprehensive employee recruitment and development strategy that attracts a diverse pool of qualified job candidates. The strategy can involve actively searching for employees from diverse backgrounds through job postings and boards targeting candidates from diverse cultures and locations (Cugueró-Escofet et al., 2019). The recruitment strategy should include the following; Portfolio 11 Equal Opportunity Policies These are policies that are designed to ensure job applicants are provided with equal opportunities in their applications. The policies reduce employment discrimination, especially in age, gender, religion, race, disability, geographical location, etc. (Marinakou and Giousmpasoglou, 2019). These policies include ensuring fairness in the recruitment process by the following merit, providing equal job posting and application access, zero-tolerance policy for harassment and discrimination, offering equal salaries for equal work, and developing gender-neutral job descriptions which contain no discriminatory words (Marinakou and Giousmpasoglou, 2019). Unbiased Hiring Policies Recruitment and selection procedures that are free of bias, favoritism, and discrimination are known as impartial hiring methods. They entail choosing job candidates exclusively based on their merit and qualifications (Marinakou and Giousmpasoglou, 2019). Rat & Boa Company should ensure that no protected class is discriminated against in their hiring procedures. Strategies such as blind application processes and blind resumes will ensure all candidates are considered irrespective of their backgrounds (Vetráková et al., 2018). Also, establishing a diverse interviewers panel to reduce the chances of biased outcomes is essential. Using a standardised job application process where candidates will express their qualifications and experience without noting their backgrounds, race, gender, or any other aspect may lead to discrimination (Vetráková et al., 2018). Implementing Training and Education Policies There are several ways to train people in diversity and inclusivity, including seminars, workshops, lectures, and online courses (Vetráková et al., 2018). These approaches can be modified to fit the needs of the Rat & Boa Company. They can concentrate on issues like identifying unconscious bias and responding to it, fostering an inclusive workplace, gaining insight into various cultures and viewpoints, and realising the value of diversity and inclusion. Portfolio 12 Prioritise Employee Engagement and Participation Two crucial components of a productive work environment are employee participation and engagement. Getting employees interested in decision-making and other crucial activities to the organisation's success includes creating an environment where they feel inspired and motivated (Guan and Frenkel, 2018). It fosters an atmosphere where workers are inspired and engaged in putting in their all-out effort, collaborating, and exchanging ideas. The success of any organisation depends on employee participation and engagement. They contribute to the development of more effective and driven staff and raise levels of worker satisfaction, which in turn results in improved performance, improved results, and greater profitability (Guan and Frenkel, 2018). Also, employee engagement and participation is a great sources of innovation and talent nurturing since employees can share their ideas on product development and marketing strategies (Guan and Frenkel, 2018). Although Rat & Boa Company has less than 50 employees, ensuring a high level of employee engagement and participation can increase innovation, company productivity, performance, and profit generation. Employee engagement and participation are achieved through the strategies discussed below; Provide Professional Development Opportunities The luxury fashion industry is dynamically changing, and new apparel design and display technologies are rapidly developing. Rat & Boa Company should ensure its employees get the opportunities to be trained in technologies such as Virtual Stylists, 3DModelling, Pattern Making Software, etc. (Kwon and Kim, 2020). Also, sending employees for benchmarking in other companies can motivate them to learn new techniques and approaches which grow their experiences and expertise. Encouraging Open Communication Rat & Boa Company should create an enabling environment that motivates employees to share their ideas and opinions. This is because for any business to succeed, open communication is crucial. It promotes collaboration and mutual trust among staff members and enables the open exchange of ideas and information (Kwon and Kim, 2020). Additionally, it promotes an environment of openness and responsibility. Conflict resolution, relationship development, productivity boosts, and creative stimulation can all be facilitated through open communication (Kwon and Kim, 2020). Additionally, it aids in boosting employee happiness, which may lead to a greater retention rate and a more uplifting Portfolio 13 workplace. Implementing a transparent communication system in a firm can ultimately result in more earnings and a more successful enterprise. Fostering Team Building Any successful firm must invest in its teams, and so is Rat & Boa Company. Team building promotes a culture of cooperation, trust, and understanding. Each person's best qualities are brought out through team building, which also helps to forge cohesive teams that can function more efficiently (Kwon and Kim, 2020). The connections between team members can be strengthened through team-building exercises, which enhance morale, productivity, and communication (Kwon and Kim, 2020). Team building can also help lessen conflict and make the workplace more pleasurable. Additionally, it may aid in boosting job satisfaction and motivation. Finally, team building can foster a sense of shared responsibility and dedication to attaining a common objective (Kwon and Kim, 2020). Constraints and Limitations for Rat & Boa Company The findings in this report show that Rat & Boa luxury brand is well positioned in the retail market, and the company has a bigger potential to grow. The recommendation has been established to help the company develop and achieve is organisational values while ensuring quality, integrity, innovation, and sustainability for all customers, stakeholders, and employees. However, implementing the recommendation is not easy as it may face challenges that delay or alter its success. Below is a discussion of the key constraints and limitations to implementing the recommended strategies at Rat & Boa Company. Time Constraints All the recommended strategies, both in HRM and marketing, may take longer periods before their full benefits are realised by Rat & Boa Company. Proper execution of advertising strategy and marketing research will require Rat & Boa Company to recruit a specialist in these sectors. The recruitment process takes time to complete, so the recommendations will take time to implement (Hole et al., 2018). Generally, these recommendations are time-consuming and may not be suitable for short-term goals because the rapid implementation may collapse the proposed system (Hole et al., 2018). Portfolio 14 Financial and other Resources Constraints Rat & Boa Company is a company that is worth less than GBP 5 million, and its revenue generation is moderately low compared to other luxury fashion companies. The minimal financial stability of the company will make it hard to implement the recommended strategies because they require substantial financial and human resources. Advertising strategies require sufficient finances to pay influencers, social media channel broadcasting, and other advertising costs. On the other hand, research and development departments require large budget allocations in most companies (Deepak and Jeyakumar, 2019). Therefore, even Rat & Boa Company will require a large amount of money to conduct marketing research that can significantly impact the company’s performance. Employee retention rates have always encouraged companies to avoid the high costs incurred in recruitment processes (Chen et al., 2019). Since Rat & Boa Company will require to recruit specialists to increase diversity and inclusion, the recruitment costs and employee training costs will be high and, in turn, will impact the company’s financial status. Although the implementation of the recommendations is limited due to financial and time constraints, HRM and Marketing departments can work together to ensure the company reduces the time and financial resources used. Through collaboration, the HRM can hire the required personnel and offer all the necessary training, which the marketing department can utilise the employees to research and advertise. The HRM and marketing departments can work on establishing job descriptions and training programs to ensure employees are equipped with the required skills. Conclusion Rat & Boa Company has great potential to grow and achieve a larger market share and competitive advantage in the growing market for luxury fashion. Opportunities, such as e-commerce and social media marketing, allow the company to reach a wider range of customers globally. Although the competition is high, the company can withstand the competition with proper advertising strategy and marketing research fuelled by high employee engagement and participation and strategic recruitment of employees. 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