Assistant Shop Manager – Mind Retail
Job title
Reporting to
Department
Responsible for
Salary
Located at
Type of contract
Assistant Shop Manager
Shop Manager
Mind Retail
Shop Staff & Volunteer team in the absence of the Shop Manager
As per Mind Retail’s Shop Salary Bandings
Shop Based
Permanent
We are Mind, the mental health charity. We won't stop until everyone with a mental health
problem gets the support and respect they deserve. We provide advice and support to
empower anybody experiencing a mental health problem and we campaign to improve services,
raise awareness and promote understanding.
About the Role
As an Assistant Shop Manager at Mind Retail, you’ll work alongside the Shop Manager to
deliver sales, Gift Aid & profit targets to generate income for our charity. You’ll support the
Shop Manager by leading and developing a diverse shop team, demonstrating at all times Mind
Retail’s Values of: Open, Unstoppable, Responsive, Together & Independent.
You’ll be passionate about delivering the highest level of shop standards and exceeding
customer expectations by providing the excellent quality service and a fantastic shopping
experience.
Key Tasks and Responsibilities
To assist the Shop Manager in the following areas, and to have full responsibility in the absence
of the Shop Manager:
Operations
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To ensure that all sales targets and results are communicated and that all staff and
volunteers are aware of, understand and are working to meet and exceed the agreed
targets
Ensures maximum stock availability through effective stock control and shop
replenishment, adhering to Mind Retail’s merchandising guidelines
Continually reviews the rotation, quality, and replenishment of stock in order to
maximise sales
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Achieves the optimum price point for all stock items and promotional merchandise for
seasoned and windowed themes, following the principles outlined in Mind Retail’s
Pricing Guide
Provides direction and support to shop staff to actively promote Gift Aid in order to
maximise contributions from donations
Presents and maintains the highest standards of shop merchandising and visual layout
Identifies local market and business development opportunities for performance
improvement
Makes commercial decisions to drive profitability of the shop
Proactively recruits for volunteers, effectively plans volunteer cover and trains in areas
related to business needs to realise their full sales potential and contribution to the
shop performance
Prepares and completes all shop administration inclusive of cash handling and banking
functions to the highest standard, accurately and on time, always adhering to Company
Policies and Procedures
Ensures all Security, Health and Safety policies and procedures are adhered to in order
to provide a safe and secure shop environment for staff, volunteers, customers and
company assets. Provides regular and relevant training for staff and volunteers in
Health and Safety and maintains legal compliance at all times
Plans and organises daily workload throughout the shop in a way that ensures efficient
customer service and a profitable operation
Ensures all company policies, shop standards and operating procedures are
communicated effectively to shop staff and volunteers and maintained and followed
through in a consistent manner
Financial
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Supports the Shop Manager in managing the profit & loss of a Mind shop
Monitors and controls variable costs e.g., petty cash in accordance with the set targets
to maximise the profitability of the shop
People & Customer
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Provides regular performance feedback, trains and develops shop staff in customer
service standards, operating standards and retailing skills
Actively participates in two-way communication sharing and exchanging relevant and
appropriate information with the shop manager Regional Manager and Head Office
personnel
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These responsibilities reflect the current scope of duties and responsibilities of the role. You
may be required to work extra hours and undertake additional responsibilities in the Shop
Manager’s absence, as well as undertaking any other duties commensurate with the post. As
duties and responsibilities change and develop, this job description will be reviewed and may
be subject to amendment.
About You
Essential
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Ability to lead & motivate others
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Outstanding communication and interpersonal abilities
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The ability to plan and prioritise workloads and delegate accordingly and work under
pressure
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Strong customer focus
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Knowledge and understanding of budget management, profit & loss
Desirable
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Experience as retail manager or in other managerial position
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Understanding of Charity Retail
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A desire to work as part of a team to generate fresh and innovative ideas
Our Commitment
We are committed to becoming actively anti-racist in everything we do. This is a critical priority
for Mind. We embrace diversity and understand that being an inclusive organisation,
recognising different perspectives, will enable us to provide excellent services. We are
committed to ensuring all our employees are treated fairly and equitably at work and
promoting equity in physical and mental health for all.
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