Q&A Questions are welcome during our session using the option on your screen SURVEY RECORDING Please answer the Survey questions after the webinar concludes A link to the recording and presentation will be sent out in the next few days If we can’t get to all questions, we’ll reply to you directly after the event 2 Partner SE Tech Summit Agenda 2023 September 27th 10:00 am – 12:00 pm SGT 10:00 Introductions and Event Framing Wilson Hew – Lead, Solutions Engineering & Architect, Greater Asia 10:05 Microsoft Update (30 mins) Brennon Kwok – Senior Principal Solutions Architect, APAC 10:35 Zoom Updates (30 mins) Low Hee Bun – Senior Solutions Architect, APAC 11:05 Break (10 mins) 11:15 Poly Voice (25 mins) Nizam Hafiz – Solutions Architect, APAC 11:40 Poly Enterprise Headset (20 mins) Robert Tchia - Solutions Architect, APAC 12:00 Program Wrap Up & Closing 3 4 5 6 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Keeps the conversation on track using machine learning to recognize and block non-verbal noises. Shields your calls from distracting outside voices and sounds using your conference room microphones to create a defined sound zone. • • • • Each Teams panel needs a Microsoft Teams Rooms Pro license or a Teams Shared Device license. The license you use depends on how you're going to use your Teams panel: • Teams Rooms Pro - Use this license if your meeting room has a Teams Rooms system or a Surface Hub. You can share one Teams Rooms Pro license with one Teams Rooms system or Surface Hub and your Teams panel. For more information, see Resource account provisioning. • Teams Shared Device - Use this license if your meeting room doesn't have a Teams Rooms system or Surface Hub. Important Microsoft 365 or Office 365 user licenses are no longer supported for use with meeting devices. User licenses that have been assigned to Teams Panels need to be replaced by a Teams Rooms Pro or Teams Shared Device license prior to July 1, 2023. Panels that do not have one of these licenses after July 1, 2023 will be granted a 90-day grace period ending on September 30, 2023. After the 90-day grace period, Panels will be blocked from signing in until one of the above licenses is assigned. • • • – • • • • • • • • • • • • • • • • • HP Confidential. For HP and Partner use with Customers under HP CDA • • • • 5 4 1 For HP, Poly and Channel Partner internal training purposes only For HP, Poly and Channel Partner internal training purposes only • • • • • Zoom Room (Windows) and Zoom Room Controller v5.15 • Appropriately spec'd equipment … • Enable in Zoom Portal • • For HP, Poly and Channel Partner internal training purposes only For HP, Poly and Channel Partner internal training purposes only For HP, Poly and Channel Partner internal training purposes only For HP, Poly and Channel Partner internal training purposes only • • New CCX350 Poly Edge B Series Poly VVX Business IP Phones Poly CCX Series Now till end 2023 Poly ATA Poly Edge E Series New Entry Level POLY TRIO C60 POLY TRIO 8800 POLY TRIO 8300 Poly Rove Series Available Now Poly CCX 350 Available Now Now till end 2023 Poly Rove20 & Rove B1 Poly ATA ❑ ❑ ❑ ❑ ❑ ❑ 73 74 • • • • • • – – • • • • • • 75 Search for a contact simultaneously in all your directories • • • • 76 • • • • feature.forward.bypassTypeSelect="1" • Default = 0 77 When a shared line is populated across several line keys of the phone, calls made from different line keys can now send call control services preferences for unique outbound identities depending on which line appearance is used for the call. The caller ID preference follows the tel, sip, and name-addr format defined in RFC 3261 and may be inserted into either the P-Preferred or P-Asserted-Identity header Configuration • voIpProt.SIP.perLineCallerId.header="<HeaderType>" Where <HeaderType> may be "PAssertedID" or "PPreferredID". The default is "PAssertedID" • reg.X.line.Y.callerID="<callerid>" Example: voIpProt.SIP.perLineCallerId.header="PAssertedID" reg.1.line.1.callerid="&lt;sip:+12526656XXX@10000191.service.com&gt;" reg.1.line.2.callerid="&lt;sip:+12053361XXX@10000191.service.com&gt;" reg.1.line.3.callerID="&lt;tel:+15551234567&gt;" 78 79 A new function has been added to the REST API to retrieve the power state of the phone. Refreshed REST API documentation is available on the Poly doc site: • https://docs.poly.com/bundle/voice-rest-api-reference-manual-current/page/before-you-begin.html Function: Output: /api/v1/mgmt/powerStatus { "CurrentState": "<Current LCD State>", "Status": "2000" } Where <Current LCD State> is one of: • PowerOn • PowerIdle • PowerOff • PowerInCall 80 In Poly desk and conference phone applications have used TLS 1.2 as a default since UCS 4.0 but permitted a backwards compatibility fallback to the TLS 1.0 during TLS negotiation at the request of the far end service. As of this software release, fallback to deprecated TLS versions has been disabled. For services that require deprecated TLS versions, the following parameters may be used with a value of "TLSv1_0, or TLSv1_1" to retain backwards compatibility. • • • • • • • • sec.TLS.protocol.sip sec.TLS.protocol.browser sec.TLS.protocol.xmpp sec.TLS.protocol.rtp sec.TLS.protocol.ldap sec.TLS.protocol.sopi sec.TLS.protocol.webserver sec.TLS.protocol.exchangeServices This change does not affect software/cfg file provisioning, 802.1x or syslog Those defaults are set at the time of manufacture and depend on a future manufacturing change unless changed by a customer. It is therefor recommended to change these values in partner configuration using the following parameters: • device.sec.TLS.protocol.syslog.set="1" • device.sec.TLS.protocol.syslog="TLSv1_2" • device.sec.TLS.protocol.dot1x.set="1" • device.sec.TLS.protocol.dot1x="TLSv1_2" • device.sec.TLS.protocol.prov.set="1" • device.sec.TLS.protocol.prov="TLSv1_2" 81 82 • • • 83 Networks with security policies preventing use of external SNTP services had unintentionally caused day 1 installation issues on phones due to code that detected when SNTP services were consistently unavailable and applied a backoff period. New behaviour has been added that combines with the cascading SNTP discovery behaviour from PVOS 8.0.0 to resolve deployments into networks with stricter SNTP policies From PVOS 8.0.0 / UCS 6.3.1 (original epic: VOICE-58155) New in 8.2.0: Allow time queries to cascade from one source to another if the SNTP server: 1) cannot be resolved via DNS (address unknown response or timeout to our query) 2) does not respond 3) returns an impossible date Instead of querying all time servers at the time of list creation to determine the server's status while building an ordered list of candidates, order the list based on available inputs and query servers in sequence stopping immediately once a successful response is obtained. Time Source ordering most to least preferred is: 1) Config file DHCP overrides 2) DHCP 3) Flash memory 84 85 86 87 ❑ ❑ ❑ ❑ ❑ ❑ ❑ 89 • • • • • 90 Symptom: Rove Base Station stuck in reboot loop after onboarding to TSGW Resolution: Check the Base Station version. Make sure the version is 806.02 or below. Info: Microsoft has yet to verify 807.04 (pending early October 2023) 91 • • 93 97 • 98 • 99 100 • • • • 101 102 Voice First Boomless Design 10 microphones for noise reduction and clear business calls First boomless headset to meet Microsoft Teams Open Office certification Block Distractions Designed for Comfort All Day Productivity Adaptive ANC keeps the outside world out Long lasting comfort with an over-ear design Take calls and listen to music all day with 21 hours of talk time 104 105 VOYAGER SURROUND 80 UC VOYAGER 8200 UC Weight 275 g 289 g Number of microphones 10 (6 for transmit, 4 for ANC) 6 (4 for transmit, 2 for ANC) Adaptive ANC ✔ ✖ Dual mode ANC only Touch Sensitive Controls ✔ ✖ Buttons only Wireless Range Up to 30 m Up to 30 m Battery Life 21 hours talk time 20 hours talk time Microsoft Teams Open Office Certification ✔ ✖ Headband design Ergonomic gap at apex of headband No ergonomic gap Slanted audio drivers ✔ (Improves ear clearance) ✖ MSRP (US) $449.95 $451 106 HP Private, Confidential for Internal Use Only 106 107 • • • • 108 109 Ergonomic Gap for improved comfort • Carbon fiber headband • • Angled audio driver for more ear clearance • Larger ear cups than V8200 means more ear clearance, cushion, and improved pressure distribution 110 111 112 113 114 115 PART NUMBER DESCRIPTION TEAMS USB VERSION COLOR VOYAGER SURROUND 80 UC 220116-01 VOYAGER SURROUND 80 UC,USB-C, USB-C/A ADAPTER, (VS80T, BT700C), BLACK, WW 220117-01 VOYAGER SURROUND 80 UC, TEAMS, USB-C, USB-C/A ADAPTER, (VS80T, BT700C), BLACK, WW 2-221965-333 2-221966-099 C* Black ✔ C* Black VOYAGER SURROUND 80 UC, ECOMM, TEAMS, USB-C, USB C/A ADAPTER, (VS80T, BT700C), BLACK, WW ✔ C* Black VOYAGER SURROUND 80 UC, RETAIL, TEAMS, USB-C, USB C/A ADAPTER, (VS80T, BT700C), BLACK, WW ✔ C* Black 116 117 118 119 ™ • • • ™ ™ Universal Office Base Streamline return to office with a single base for your Poly Savi Headsets* Form Factor Intuitive user interface including a display on the base Multi-Device Connectivity Conference capability Conference up to four supported Savi headsets Poly Lens Supported by Poly Lens* *No support for Hub or Plantronics Manager Pro Universal DECT Adapter Portable Design Work from anywhere with a single DECT adapter for your Poly Savi Headsets* Travels with you Pairing Button Easy access button for pairing Conference capability Conference up to four supported Savi headsets Poly Lens Supported by Poly Lens* *No Support for Hub or Plantronics Manager Pro ©2021 Plantronics Inc. All rights reserved. PROVIDING USERS WITH (EVEN MORE) CHOICE PC HOME PC OFFICE Mobile Desk A Savi 8200 UC at home or on the go; connects to computer via the D400. Includes charge stand and carry pouch A Savi 8400 Office for connection to desk phones, pc, & mobile for hot desking in the office ™ ™ • • • • • • 130 Includes Bluetooth ™ ™ • • • • ™ • • 136 Savi 8410 mono headset Telephone interface cable Or Savi 8420 stereo headset USB-A cable (1.5M) & USB-C cable (1.5M) – not shown Office base with charge cradle (Teams or NonTeams) AC adapter Savi 8445 convertible headset Telephone interface cable 2 x Batteries USB-A cable (1.5M) & USB-C cable (1.5M) – not shown Office base with charge cradle (Teams or NonTeams) USB deluxe charger for spare battery (and headset) AC adapter Convertible fit kit Savi 7410 mono headset Telephone interface cable Or Savi 7420 stereo headset USB-A cable (1.5M) & USB-C cable (1.5M) – not shown Office base with charge cradle (Teams or NonTeams) AC adapter Savi 7310 mono headset Charge stand (USB-A) Or Savi 7320 stereo headset Travel case D400 DECT™ adapter (USB-A) USB-A to USB-C adapter 8L7F1AA#ABA 8L7E0AA#ABA 8L7E8AA#ABA 8L5B8AA#AC4 8L5B6AA#ABB 8L5B6AA#ABG 8L5B6AA#UUF 8L5B9AA#ABB 8L5B7AA#A2K 8L7F8AA#ABA 8L7F4AA#ABA 8L7F7AA#ABA 8L5B5AA#AC4 8L5B4AA#ABB 8L5B4AA#ABG 8L5B4AA#UUF 8L7F5AA#ABA 8L7F6AA#ABA 8L5B3AA#ABB 2-221108-201 Poly Savi 8445 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset-US G221108-201 Poly Savi 8445 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset TAA-US 2-221108-221 Poly Savi 8445 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset CUST9-US 2-221108-210 Poly Savi 8445 Office Microsoft Teams Certified DECT 1910-1920 MHz Single Ear Headset-BRZL 2-221108-205 Poly Savi 8445 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-EURO 2-221108-204 Poly Savi 8445 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-AUST 2-221108-205 Poly Savi 8445 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-A/P 2-221108-215 Poly Savi 8445 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset CUST9-EURO 2-221108-214 Poly Savi 8445 Office Microsoft Teams Certified DECT 1880-1890 MHz Single Ear Headset-PHILI 2-221107-201 Poly Savi 8445 Office DECT 1920-1930 MHz Single Ear Headset-US G221107-201 Poly Savi 8445 Office DECT 1920-1930 MHz Single Ear Headset TAA-US 2-221105-211 Poly Savi 8445 Office DECT 1920-1930 MHz Single Ear Headset Customer Special 24-US 2-221107-210 Poly Savi 8445 Office DECT 1910-1920 MHz Single Ear Headset-BRZL 2-221107-205 Poly Savi 8445 Office DECT 1880-1900 MHz Single Ear Headset-EURO 2-221107-204 Poly Savi 8445 Office DECT 1880-1900 MHz Single Ear Headset-AUST 2-221107-205 Poly Savi 8445 Office DECT 1880-1900 MHz Single Ear Headset-A/P 2-221104-201 Poly Savi 8420 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset-US G221104-201 Poly Savi 8420 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset TAA-US 2-221104-205 Poly Savi 8420 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-EURO ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 8L5B3AA#ABG 8L5B3AA#UUF 8L7F2AA#ABA 8L7F3AA#ABA 8L5B2AA#ABB 8L5B2AA#ABG 8L5B2AA#UUF 8L7E9AA#ABA 8L7F0AA#ABA 8L5A9AA#ABB 8L5A9AA#ABG 8L5A9AA#UUF 8L7E6AA#ABA 8L7E7AA#ABA 8L5A7AA#ABB 8L5A7AA#ABG 8L5A7AA#UUF 2-221104-204 Poly Savi 8420 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-AUST 2-221104-205 Poly Savi 8420 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-A/P 2-221103-201 Poly Savi 8420 Office DECT 1920-1930 MHz Single Ear Headset-US G221103-201 Poly Savi 8420 Office DECT 1920-1930 MHz Single Ear Headset TAA-US 2-221103-205 Poly Savi 8420 Office DECT 1880-1900 MHz Single Ear Headset-EURO 2-221103-204 Poly Savi 8420 Office DECT 1880-1900 MHz Single Ear Headset-AUST 2-221103-205 Poly Savi 8420 Office DECT 1880-1900 MHz Single Ear Headset-A/P 2-221102-201 Poly Savi 8410 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset-US G221102-201 Poly Savi 8410 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset TAA-US 2-221102-205 Poly Savi 8410 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-EURO 2-221102-204 Poly Savi 8410 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-AUST 2-221102-205 Poly Savi 8410 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-A/P 2-221101-201 Poly Savi 8410 Office DECT 1920-1930 MHz Single Ear Headset-US G221101-201 Poly Savi 8410 Office DECT 1920-1930 MHz Single Ear Headset TAA-US 2-221101-205 Poly Savi 8410 Office DECT 1880-1900 MHz Single Ear Headset-EURO 2-221101-204 Poly Savi 8410 Office DECT 1880-1900 MHz Single Ear Headset-AUST 2-221101-205 Poly Savi 8410 Office DECT 1880-1900 MHz Single Ear Headset-A/P ✔ ✔ ✔ ✔ ✔ ✔ ✔ 8L7D7AA#ABA 8L7D8AA#ABA 8L597AA#AC4 8L594AA#ABJ 8L593AA#ABB 8L593AA#ABG 8L593AA#UUF 8L7D5AA#ABA 8L7D6AA#ABA 8L592AA#AC4 8L591AA#ABJ 8L589AA#ABB 8L589AA#ABG 8L589AA#UUF 2-221110-201 Poly Savi 7410 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset-US ✔ G221110-201 Poly Savi 7410 Office Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset TAA-US ✔ 2-221110-210 Poly Savi 7410 Office Microsoft Teams Certified DECT 1910-1920 MHz Single Ear Headset-BRZL ✔ 2-221110-202 Poly Savi 7410 Office Microsoft Teams Certified DECT 1893-1906 MHz Single Ear Headset-JPN2 ✔ 2-221110-205 Poly Savi 7410 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-EURO ✔ 2-221110-204 Poly Savi 7410 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-AUST ✔ 2-221110-205 Poly Savi 7410 Office Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-A/P ✔ 2-221109-201 Poly Savi 7410 Office DECT 1920-1930 MHz Single Ear Headset-US G221109-201 Poly Savi 7410 Office DECT 1920-1930 MHz Single Ear Headset TAA-US 2-221109-210 Poly Savi 7410 Office DECT 1910-1920 MHz Single Ear Headset-BRZL 2-221109-202 Poly Savi 7410 Office DECT 1893-1906 MHz Single Ear Headset-JPN2 2-221109-205 Poly Savi 7410 Office DECT 1880-1900 MHz Single Ear Headset-EURO 2-221109-204 Poly Savi 7410 Office DECT 1880-1900 MHz Single Ear Headset-AUST 2-221109-205 Poly Savi 7410 Office DECT 1880-1900 MHz Single Ear Headset-A/P 8L583AA#ABA 8L588AA#ABA 8L579AA#AC4 8L576AA#ABJ 8L574AA#ABB 8L574AA#ABG 8L574AA#UUF 8L567AA#ABA 8L568AA#ABA 8L564AA#AC4 8L563AA#ABJ 8L560AA#ABB 8L560AA#ABG 8L560AA#UUF 2-221112-201 Poly Savi 7420 Office Stereo Microsoft Teams Certified DECT 1920-1930 MHz Headset-US ✔ G221112-201 Poly Savi 7420 Office Stereo Microsoft Teams Certified DECT 1920-1930 MHz Headset TAA-US ✔ 2-221112-210 Poly Savi 7420 Office Stereo Microsoft Teams Certified DECT 1910-1920 MHz Headset-BRZL ✔ 2-221112-202 Poly Savi 7420 Office Stereo Microsoft Teams Certified DECT 1893-1906 MHz Headset-JPN2 ✔ 2-221112-205 Poly Savi 7420 Office Stereo Microsoft Teams Certified DECT 1880-1900 MHz Headset-EURO ✔ 2-221112-204 Poly Savi 7420 Office Stereo Microsoft Teams Certified DECT 1880-1900 MHz Headset-AUST ✔ 2-221112-205 Poly Savi 7420 Office Stereo Microsoft Teams Certified DECT 1880-1900 MHz Headset-A/P ✔ 2-221111-201 Poly Savi 7420 Office Stereo DECT 1920-1930 MHz Headset-US G221111-201 Poly Savi 7420 Office Stereo DECT 1920-1930 MHz Headset TAA-US 2-221111-210 Poly Savi 7420 Office Stereo DECT 1910-1920 MHz Headset-BRZL 2-221111-202 Poly Savi 7420 Office Stereo DECT 1893-1906 MHz Headset-JPN2 2-221111-205 Poly Savi 7420 Office Stereo DECT 1880-1900 MHz Headset-EURO 2-221111-204 Poly Savi 7420 Office Stereo DECT 1880-1900 MHz Headset-AUST 2-221111-205 Poly Savi 7420 Office Stereo DECT 1880-1900 MHz Headset-A/P 8L559AA#ABA 8L557AA#AC4 8L555AA#ABJ 8L553AA#ABB 8L553AA#UUF 8L549AA#ABA 8L551AA#ABA 8L548AA#AC4 8L546AA#ABJ 8L545AA#ABB 8L545AA#UUF 2-220998-201 Poly Savi 7320 UC Stereo Microsoft Teams Certified DECT 1920-1930 MHz Headset-US ✔ 2-220998-210 Poly Savi 7320 UC Stereo Microsoft Teams Certified DECT 1910-1920 MHz Headset-BRZL ✔ 2-220998-202 Poly Savi 7320 UC Stereo Microsoft Teams Certified DECT 1893-1906 MHz Headset-JPN2 ✔ 2-220998-205 Poly Savi 7320 UC Stereo Microsoft Teams Certified DECT 1880-1900 MHz Headset-EURO ✔ 2-220998-205 Poly Savi 7320 UC Stereo Microsoft Teams Certified DECT 1880-1900 MHz Headset-A/P ✔ 2-220997-201 Poly Savi 7320 UC Stereo DECT 1920-1930 MHz Headset-US G220997-201 Poly Savi 7320 UC Stereo DECT 1920-1930 MHz Headset TAA-US 2-220997-210 Poly Savi 7320 UC Stereo DECT 1910-1920 MHz Headset-BRZL 2-220997-202 Poly Savi 7320 UC Stereo DECT 1893-1906 MHz Headset-JPN2 2-220997-205 Poly Savi 7320 UC Stereo DECT 1880-1900 MHz Headset-EURO 2-220997-205 Poly Savi 7320 UC Stereo DECT 1880-1900 MHz Headset-A/P 8L585AA#ABA 8L7D4AA#ABA 8L581AA#AC4 8L578AA#ABJ 8L575AA#ABB 8L575AA#UUF 8L570AA#ABA 8L572AA#ABA 8L566AA#AC4 8L565AA#ABJ 8L561AA#ABB 8L561AA#UUF 2-220996-201 Poly Savi 7310 UC Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset-US ✔ G220996-201 Poly Savi 7310 UC Microsoft Teams Certified DECT 1920-1930 MHz Single Ear Headset TAA-US ✔ 2-220996-210 Poly Savi 7310 UC Microsoft Teams Certified DECT 1910-1920 MHz Single Ear Headset-BRZL ✔ 2-220996-202 Poly Savi 7310 UC Microsoft Teams Certified DECT 1893-1906 MHz Single Ear Headset-JPN2 ✔ 2-220996-205 Poly Savi 7310 UC Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-EURO ✔ 2-220996-205 Poly Savi 7310 UC Microsoft Teams Certified DECT 1880-1900 MHz Single Ear Headset-A/P ✔ 2-220995-201 Poly Savi 7310 UC DECT 1920-1930 MHz Single Ear Headset-US G220995-201 Poly Savi 7310 UC DECT 1920-1930 MHz Single Ear Headset TAA-US 2-220995-210 Poly Savi 7310 UC DECT 1910-1920 MHz Single Ear Headset-BRZL 2-220995-202 Poly Savi 7310 UC DECT 1893-1906 MHz Single Ear Headset-JPN2 2-220995-205 Poly Savi 7310 UC DECT 1880-1900 MHz Single Ear Headset-EURO 2-220995-205 Poly Savi 7310 UC DECT 1880-1900 MHz Single Ear Headset-A/P ✔ ✔ ✔ ✔ ✔ *Must be used with Teams certified headsets NOTES: (1) – Can only be used with headsets sold in Japan, (Savi 7300 Series) (2) - Can only be used with headsets sold in Brazil, (Savi 7300 Series, Savi 8200 Office Series) (3) - Can only be used with headsets sold in the Philippines (Savi 8210/8220 Office) ✔ ✔ ✔ 156