Indonesia Mobile Experience Snapshot Overview of mobile experience from Tutela's crowdsourced mobile network testing. September 2023 Based on data from June - August 2023 Downloaded from insights.tutela.com About This Report The Mobile Experience Snapshot provides a summary of our data collected across common coverage areas to provide insights into the typical mobile experience of users on the top mobile networks. This report was produced using a subset of Tutela’s global dataset, limited to the titled country and the dates shown below, except where otherwise indicated. Date Range: June 1 - August 31 2023 Measurements Records Speed Tests 142B 3.62B 72.5M About Our Data Information is the foundation all modern businesses depend on. Tutela’s software runs on over 300 million end user devices and collects over 50 billion crowdsourced mobile data measurements every day. The data is used to create actionable insights enabling the mobile industry to understand the quality and usage of mobile networks and devices to make fully informed decisions. Our network performance testing software runs in the background of a diverse range of popular consumer mobile apps and games on Android and iOS to anonymously collect data across the world. Our methodology and configuration are set to simulate typical user mobile behaviour, such as accessing websites from popular CDNs. Tutela collects data so that we can help companies in the mobile industry understand their networks and understand trends in user and device behavior on aggregate. Our data can be used to benchmark competitors. The data we collect includes - among other metrics - mobile signal strength, mobile connection quality, and performance of different mobile apps in different locations. All information is anonymous at all times. To learn more about our test methodology, configuration, and other technical documentation, please visit support.tutela.com. This report has been produced using data from common coverage areas, which Tutela considers to be areas where all operators in a given analysis provide coverage. Limiting network benchmarking to geographically consistent areas ensures that operators are not penalized for providing service in more remote or challenging locations, where other operators do not provide a comparable service. ©Tutela Technologies Ltd. All Rights Reserved. Contents Section 1: National Network Performance Consistent Quality Percentages . . . . . . . . Relative Area Coverage Scores . . . . . . . . Speed Test Results . . . . . . . . . . . . . . . Latency Results . . . . . . . . . . . . . . . . Jitter & Packet Discard Averages . . . . . . . . . . . . Excellent Consistent Quality Error Breakdown . Incomplete Test Percentages . . . . . . . . . . Section 2: City Performance Summary Region Ranking by Excellent Consistent Quality Jakarta, Jakarta . . . . . . . . . . . . . . . . . . Consistent Quality Percentages . . . . . . . Speed Test Results . . . . . . . . . . . . . . Surabaya, Jawa Timur . . . . . . . . . . . . . . Consistent Quality Percentages . . . . . . . Speed Test Results . . . . . . . . . . . . . . Bandung, Jawa Barat . . . . . . . . . . . . . . Consistent Quality Percentages . . . . . . . Speed Test Results . . . . . . . . . . . . . . Bekasi, Jawa Barat . . . . . . . . . . . . . . . . Consistent Quality Percentages . . . . . . . Speed Test Results . . . . . . . . . . . . . . Section 3: Appendix Consistent Quality Percentages Download Speed Results . . . Upload Speed Results . . . . . Latency Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Section 4: About Tutela . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Legal Note & Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sales & Press Enquiries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ©Tutela Technologies Ltd. All Rights Reserved. 3 4 5 5 6 6 7 8 9 10 11 11 11 12 12 12 13 13 13 14 14 14 15 16 17 17 18 19 19 19 Section 1: National Network Performance 3 ©Tutela Technologies Ltd. All Rights Reserved. Consistent Quality Percentages Percentage of tests in common coverage areas meeting Consistent Quality thresholds. Telkomsel: 71.0% Excellent Indosat: 67.1% XL: 63.8% 3: 61.6% Smartfren: 44.5% Indosat: 85.1% Core Telkomsel: 83.3% XL: 80.4% 3: 80.3% Smartfren: 71.2% The graph above shows the overall percentage where a mobile connection surpassed the 'Core' thresholds (emulating moderately-intensive use cases - web browsing, social media applications, or standard-definition video streaming) or 'Excellent' thresholds (emulating popular & demanding use cases - 1080p video streaming, HD Skype video calling, or multiplayer online games). This includes instances where a connection was attempted but failed due to identifiable connectivity issues. For full values, please see the Appendix. Error bars show the range of values that the reported performance values can fall within, calculated using a 95% confidence interval. An overlap of the error bars for two or more operators indicates that the differences in the reported performance values are statistically insignificant. Consistent Quality Thresholds Values acting as thresholds for determining the Consistent Quality Percentages. Excellent Download Throughput Core > 5 Mbps > 1.5 Mbps > 1.5 Mbps > 500 kbps Latency < 50 ms < 100 ms Jitter < 12 ms < 20 ms Upload Throughput Packet Discard Time To First Byte < 1% < 4% < 0.8 s < 1.2 s 4 ©Tutela Technologies Ltd. All Rights Reserved. Relative Area Coverage Scores Relative geographic coverage, scored out of 1000. Telkomsel: 490/1000 4G/5G Coverage Indosat: 434/1000 XL: 422/1000 3: 329/1000 Smartfren: 323/1000 Telkomsel: 504/1000 Total Coverage Indosat: 443/1000 XL: 426/1000 3: 331/1000 Smartfren: 324/1000 The graph above shows the relative geographic coverage of an operator, compared with other operators, scored out of 1000 (please note that the score is not a representation of the percentage geographic coverage in a country). Speed Test Results Median transfer speeds for a 2MB file download and 1MB file upload. Telkomsel XL Indosat 3 Smartfren Down 19.1 Mbps Up 11.3 Mbps Down 15.6 Mbps Up 8.9 Mbps Down 14.2 Mbps Up 13.9 Mbps Down 13.7 Mbps Up 13.5 Mbps Down Up 9.2 Mbps 3.4 Mbps The graph above shows the median results from our download and upload speed tests conducted in common coverage areas. Higher speeds indicate that users of those networks are, on average, able to perform typical user activities faster, indicating a better experience. 5 ©Tutela Technologies Ltd. All Rights Reserved. Latency Results Median one-way latency using UDP. Telkomsel 10.9 ms Indosat 11.5 ms XL 11.9 ms 3 15.6 ms Smartfren 22.2 ms Our median latency results in common coverage areas show the median one-way trip time for packets sent from our user devices to our test servers. Lower latencies indicate better network performance. Jitter & Packet Discard Averages 3 6.8 6.6 Indosat 6.4 Smartfren 6.0 Telkomsel )sm( rettiJ egarevA 6.2 5.8 XL 5.6 5.4 5.2 5.0 4.8 4.6 0.85 0.90 0.95 1.00 1.05 1.10 1.15 1.20 1.25 1.30 1.35 1.40 1.45 1.50 Average Packet Discard (%) Our average jitter and packet discard results in common coverage areas; lower values indicate better network performance. 6 ©Tutela Technologies Ltd. All Rights Reserved. Excellent Consistent Quality Error Breakdown Download Throughput 60.57% Upload Throughput 10.10% 3 Latency 1.72% Jitter 10.81% Packet Discard 42.18% Time To First Byte 17.32% Download Throughput 66.20% Upload Throughput 12.45% Indosat Latency 1.35% Jitter 12.03% Packet Discard 34.50% Time To First Byte 16.13% Download Throughput 51.76% Upload Throughput Smartfren 46.05% Latency 0.61% Jitter 19.68% Packet Discard 23.94% Time To First Byte 9.19% Download Throughput 33.97% Upload Throughput 14.60% Telkomsel Latency 1.41% Jitter 12.86% Packet Discard Time To First Byte 51.24% 18.00% Download Throughput Upload Throughput XL 51.92% 19.19% Latency 0.84% Jitter 7.38% Packet Discard Time To First Byte 42.59% 22.75% Each value indicates – for all the records that did not achieve Excellent Consistent Quality – the percentage that did not meet the threshold of that particular category for that operator. As multiple categories may contribute to a record not meeting thresholds, these percentages are independent of one another, and will not sum to 100%. 7 ©Tutela Technologies Ltd. All Rights Reserved. Incomplete Test Percentages 3 Indosat 8.0% 5.1% Smartfren Telkomsel XL 19.4% 5.5% 7.9% Each value indicates – for an attempted Consistent Quality test – the percentage that did not succeed for that operator due to a connectivity issue on either the download or server response component. 8 ©Tutela Technologies Ltd. All Rights Reserved. Section 2: City Performance Summary 9 ©Tutela Technologies Ltd. All Rights Reserved. Region Ranking by Excellent Consistent Quality The top ranked operator that provides the best Excellent Consistent Quality in common coverage areas for each region. 2+ Operators Tied 77.6% Aceh 74.9% Sumatera Utara 70.7% Sumatera Barat 3 Indosat 73.9% N/A Kepulauan Kalimantan Riau Utara 77.9% 82.7% Riau Kalimantan Barat 73.4% Jambi 80.2% BangkaBelitung N/A Bengkulu 77.1% Sumatera Selatan 73.3% Lampung Telkomsel 79.1% 63.0% N/A Kalimantan Sulawesi Sulawesi Tengah Timur Utara N/A Maluku Utara N/A Gorontalo N/A N/A Maluku Irian Jaya Barat 78.4% N/A N/A Jakarta Kalimantan 68.8% Sulawesi Tenggara Tengah Kalimantan N/A 70.7% Selatan Sulawesi Sulawesi Selatan Barat 77.9% Banten N/A 78.1% 70.5% 75.4% Nusa Tenggara Timur Jawa Barat Yogyakarta Bali 81.3% Nusa Tenggara Barat 65.8% 71.7% Jawa Tengah Jawa Timur N/A Papua 10 ©Tutela Technologies Ltd. All Rights Reserved. Jakarta, Jakarta Consistent Quality Percentages Percentage of tests in common coverage areas that meet the Consistent Quality thresholds. Telkomsel: 78.4% Excellent XL: 70.9% Indosat: 69.3% 3: 64.3% Smartfren: 50.9% Telkomsel: 88.9% Core Indosat: 86.4% XL: 84.9% 3: 83.2% Smartfren: 75.2% Speed Test Results Median transfer speeds for a 2MB file download and 1MB file upload. Telkomsel XL Indosat 3 Smartfren Down 19.7 Mbps Up 12.7 Mbps Down 19.5 Mbps Up 11.3 Mbps Down 15.4 Mbps Up 14.3 Mbps Down 14.7 Mbps Up 14.0 Mbps Down Up 9.6 Mbps 3.6 Mbps 11 ©Tutela Technologies Ltd. All Rights Reserved. Surabaya, Jawa Timur Consistent Quality Percentages Percentage of tests in common coverage areas that meet the Consistent Quality thresholds. Indosat: 72.1% Excellent XL: 65.4% 3: 60.3% Telkomsel: 52.6% Smartfren: 51.9% Indosat: 89.6% Core XL: 82.8% 3: 80.2% Smartfren: 77.6% Telkomsel: 66.9% Speed Test Results Median transfer speeds for a 2MB file download and 1MB file upload. Telkomsel Indosat XL 3 Smartfren Down 17.2 Mbps Up 9.8 Mbps Down 14.5 Mbps Up 13.1 Mbps Down 14.3 Mbps Up 7.8 Mbps Down 14.1 Mbps Up 13.0 Mbps Down Up 10.1 Mbps 3.7 Mbps 12 ©Tutela Technologies Ltd. All Rights Reserved. Bandung, Jawa Barat Consistent Quality Percentages Percentage of tests in common coverage areas that meet the Consistent Quality thresholds. Telkomsel: 80.3% Excellent Indosat: 66.3% 3: 62.1% XL: 58.2% Smartfren: 45.3% Telkomsel: 90.6% Core Indosat: 84.8% 3: 82.2% XL: 79.1% Smartfren: 75.5% Speed Test Results Median transfer speeds for a 2MB file download and 1MB file upload. Telkomsel Indosat 3 XL Smartfren Down 21.1 Mbps Up 11.3 Mbps Down 13.3 Mbps Up 14.5 Mbps Down 12.7 Mbps Up 14.2 Mbps Down 12.2 Mbps Up 8.5 Mbps Down 8.7 Mbps Up 3.4 Mbps 13 ©Tutela Technologies Ltd. All Rights Reserved. Bekasi, Jawa Barat Consistent Quality Percentages Percentage of tests in common coverage areas that meet the Consistent Quality thresholds. Telkomsel: 80.2% Excellent XL: 75.2% Indosat: 70.5% 3: 66.0% Smartfren: 49.5% Telkomsel: 90.3% Core Indosat: 87.9% XL: 87.6% 3: 82.6% Smartfren: 71.1% Speed Test Results Median transfer speeds for a 2MB file download and 1MB file upload. Telkomsel XL Indosat 3 Smartfren Down 20.5 Mbps Up 12.5 Mbps Down 19.2 Mbps Up 11.1 Mbps Down 14.6 Mbps Up 14.8 Mbps Down 14.3 Mbps Up 14.7 Mbps Down Up 9.9 Mbps 3.7 Mbps 14 ©Tutela Technologies Ltd. All Rights Reserved. Section 3: Appendix 15 ©Tutela Technologies Ltd. All Rights Reserved. Consistent Quality Percentages Percentage of tests in common coverage areas meeting Consistent Quality thresholds. Excellent Core Telkomsel 71.01% ± 0.04% 83.32% ± 0.03% Indosat 67.11% ± 0.06% 85.10% ± 0.04% XL 63.77% ± 0.30% 80.38% ± 0.22% 3 61.59% ± 0.08% 80.35% ± 0.05% Smartfren 44.47% ± 0.13% 71.19% ± 0.08% The graph above shows the overall percentage where a mobile connection surpassed the 'Core' thresholds (emulating moderately-intensive use cases - web browsing, social media applications, or standard-definition video streaming) or 'Excellent' thresholds (emulating popular & demanding use cases - 1080p video streaming, HD Skype video calling, or multiplayer online games). This includes instances where a connection was attempted but failed due to identifiable connectivity issues. Error values are calculated using a 95% confidence interval. An overlap of the percentage with the error applied for two or more operators indicates that the differences in the reported performance values are statistically insignificant. Consistent Quality Thresholds Values acting as thresholds for determining the Consistent Quality Percentages. Excellent Download Throughput Core > 5 Mbps > 1.5 Mbps > 1.5 Mbps > 500 kbps Latency < 50 ms < 100 ms Jitter < 12 ms < 20 ms Upload Throughput Packet Discard Time To First Byte < 1% < 4% < 0.8 s < 1.2 s 16 ©Tutela Technologies Ltd. All Rights Reserved. Download Speed Results 3 13.7 Mbps Indosat 14.2 Mbps Smartfren 9.2 Mbps Telkomsel 19.1 Mbps XL 15.6 Mbps 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 Download Throughput (Mbps) The graph above shows the 10th, 25th, 50th, 75th, and 90th percentiles from our download speed tests conducted in common coverage areas. Upload Speed Results 3 13.5 Mbps Indosat 13.9 Mbps Smartfren Telkomsel 11.3 Mbps XL 8.9 Mbps 5.0 10.0 15.0 20.0 25.0 Upload Throughput (Mbps) The graph above shows the 10th, 25th, 50th, 75th, and 90th percentiles from our upload speed tests conducted in common coverage areas. 17 ©Tutela Technologies Ltd. All Rights Reserved. Latency Results 3 15.6 ms Indosat 11.5 ms Smartfren 22.2 ms Telkomsel 10.9 ms XL 11.9 ms 8.0 10.0 12.0 14.0 16.0 18.0 20.0 22.0 24.0 26.0 28.0 30.0 Latency (ms) The graph above shows the 10th, 25th, 50th, 75th, and 90th percentiles from our one-way trip times in common coverage areas for packets sent from our user devices to our test servers. 18 ©Tutela Technologies Ltd. All Rights Reserved. About Tutela Tutela Technologies Ltd. is an independent crowdsourced data company with a global panel of over 300 million smartphone users. It gathers information on mobile infrastructure and tests wireless experience, helping organizations in the mobile industry to understand and improve the world’s networks. Data and insights provided by Tutela are trusted by the engineering teams at mobile network operators and network equipment manufacturers around the world and are used to compare operators as well as inform decisions in network and infrastructure planning and optimization. The organization is headquartered in Victoria, British Columbia. Tutela is a member of the Comlinkdata family. Tutela does not collect any sensitive personal data and is compliant with international privacy regulations including GDPR. Tutela's privacy policies and practices have been reviewed by PricewaterhouseCoopers. For more information about the methodology, data and tools used to create this report, please contact analysis@tutela.com or visit www.tutela.com. Legal Note & Disclaimer No part of this report may be reproduced without prior permission from Tutela. Any person or organization that in any way uses or relies on the information contained in this report is deemed to have agreed to the limitations, restrictions and all other provisions of Tutela’s Terms and Conditions of Service available here. Sales Enquiries sales@tutela.com Press Enquiries press@tutela.com 19 ©Tutela Technologies Ltd. All Rights Reserved.