Indonesia
Mobile Experience Snapshot
Overview of mobile experience from Tutela's
crowdsourced mobile network testing.
September 2023
Based on data from June - August 2023
Downloaded from insights.tutela.com
About This Report
The Mobile Experience Snapshot provides a summary of our data collected across
common coverage areas to provide insights into the typical mobile experience of users
on the top mobile networks.
This report was produced using a subset of Tutela’s global dataset, limited to the titled
country and the dates shown below, except where otherwise indicated.
Date Range: June 1 - August 31 2023
Measurements
Records
Speed Tests
142B
3.62B
72.5M
About Our Data
Information is the foundation all modern businesses depend on.
Tutela’s software runs on over 300 million end user devices and collects over 50 billion
crowdsourced mobile data measurements every day. The data is used to create actionable
insights enabling the mobile industry to understand the quality and usage of mobile
networks and devices to make fully informed decisions.
Our network performance testing software runs in the background of a diverse range of
popular consumer mobile apps and games on Android and iOS to anonymously collect
data across the world. Our methodology and configuration are set to simulate typical user
mobile behaviour, such as accessing websites from popular CDNs.
Tutela collects data so that we can help companies in the mobile industry understand
their networks and understand trends in user and device behavior on aggregate. Our data
can be used to benchmark competitors.
The data we collect includes - among other metrics - mobile signal strength, mobile
connection quality, and performance of different mobile apps in different locations. All
information is anonymous at all times. To learn more about our test methodology,
configuration, and other technical documentation, please visit support.tutela.com.
This report has been produced using data from common coverage areas, which Tutela
considers to be areas where all operators in a given analysis provide coverage. Limiting
network benchmarking to geographically consistent areas ensures that operators are not
penalized for providing service in more remote or challenging locations, where other
operators do not provide a comparable service.
©Tutela Technologies Ltd. All Rights Reserved.
Contents
Section 1: National Network Performance
Consistent Quality Percentages . . . . . . . .
Relative Area Coverage Scores . . . . . . . .
Speed Test Results . . . . . . . . . . . . . . .
Latency Results . . . . . . . . . . . . . . . .
Jitter & Packet Discard Averages . . . . . . .
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Excellent Consistent Quality Error Breakdown .
Incomplete Test Percentages . . . . . . . . . .
Section 2: City Performance Summary
Region Ranking by Excellent Consistent Quality
Jakarta, Jakarta . . . . . . . . . . . . . . . . . .
Consistent Quality Percentages . . . . . . .
Speed Test Results . . . . . . . . . . . . . .
Surabaya, Jawa Timur . . . . . . . . . . . . . .
Consistent Quality Percentages . . . . . . .
Speed Test Results . . . . . . . . . . . . . .
Bandung, Jawa Barat . . . . . . . . . . . . . .
Consistent Quality Percentages . . . . . . .
Speed Test Results . . . . . . . . . . . . . .
Bekasi, Jawa Barat . . . . . . . . . . . . . . . .
Consistent Quality Percentages . . . . . . .
Speed Test Results . . . . . . . . . . . . . .
Section 3: Appendix
Consistent Quality Percentages
Download Speed Results . . .
Upload Speed Results . . . . .
Latency Results . . . . . . . .
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Section 4: About Tutela
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Legal Note & Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sales & Press Enquiries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
©Tutela Technologies Ltd. All Rights Reserved.
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Section 1: National Network Performance
3
©Tutela Technologies Ltd. All Rights Reserved.
Consistent Quality Percentages
Percentage of tests in common coverage areas meeting Consistent Quality thresholds.
Telkomsel: 71.0%
Excellent
Indosat: 67.1%
XL: 63.8%
3: 61.6%
Smartfren: 44.5%
Indosat: 85.1%
Core
Telkomsel: 83.3%
XL: 80.4%
3: 80.3%
Smartfren: 71.2%
The graph above shows the overall percentage where a mobile connection surpassed the 'Core'
thresholds (emulating moderately-intensive use cases - web browsing, social media applications, or
standard-definition video streaming) or 'Excellent' thresholds (emulating popular & demanding use cases
- 1080p video streaming, HD Skype video calling, or multiplayer online games). This includes instances
where a connection was attempted but failed due to identifiable connectivity issues. For full values,
please see the Appendix. Error bars show the range of values that the reported performance values can
fall within, calculated using a 95% confidence interval. An overlap of the error bars for two or more
operators indicates that the differences in the reported performance values are statistically insignificant.
Consistent Quality Thresholds
Values acting as thresholds for determining the Consistent Quality Percentages.
Excellent
Download Throughput
Core
> 5 Mbps
> 1.5 Mbps
> 1.5 Mbps
> 500 kbps
Latency
< 50 ms
< 100 ms
Jitter
< 12 ms
< 20 ms
Upload Throughput
Packet Discard
Time To First Byte
< 1%
< 4%
< 0.8 s
< 1.2 s
4
©Tutela Technologies Ltd. All Rights Reserved.
Relative Area Coverage Scores
Relative geographic coverage, scored out of 1000.
Telkomsel: 490/1000
4G/5G
Coverage
Indosat: 434/1000
XL: 422/1000
3: 329/1000
Smartfren: 323/1000
Telkomsel: 504/1000
Total
Coverage
Indosat: 443/1000
XL: 426/1000
3: 331/1000
Smartfren: 324/1000
The graph above shows the relative geographic coverage of an operator, compared with other operators,
scored out of 1000 (please note that the score is not a representation of the percentage geographic
coverage in a country).
Speed Test Results
Median transfer speeds for a 2MB file download and 1MB file upload.
Telkomsel
XL
Indosat
3
Smartfren
Down
19.1 Mbps
Up
11.3 Mbps
Down
15.6 Mbps
Up
8.9 Mbps
Down
14.2 Mbps
Up
13.9 Mbps
Down
13.7 Mbps
Up
13.5 Mbps
Down
Up
9.2 Mbps
3.4 Mbps
The graph above shows the median results from our download and upload speed tests conducted in
common coverage areas. Higher speeds indicate that users of those networks are, on average, able to
perform typical user activities faster, indicating a better experience.
5
©Tutela Technologies Ltd. All Rights Reserved.
Latency Results
Median one-way latency using UDP.
Telkomsel
10.9 ms
Indosat
11.5 ms
XL
11.9 ms
3
15.6 ms
Smartfren
22.2 ms
Our median latency results in common coverage areas show the median one-way trip time for packets
sent from our user devices to our test servers. Lower latencies indicate better network performance.
Jitter & Packet Discard Averages
3
6.8
6.6
Indosat
6.4
Smartfren
6.0
Telkomsel
)sm( rettiJ egarevA
6.2
5.8
XL
5.6
5.4
5.2
5.0
4.8
4.6
0.85
0.90
0.95
1.00
1.05
1.10
1.15
1.20
1.25
1.30
1.35
1.40
1.45
1.50
Average Packet Discard (%)
Our average jitter and packet discard results in common coverage areas; lower values indicate better
network performance.
6
©Tutela Technologies Ltd. All Rights Reserved.
Excellent Consistent Quality Error Breakdown
Download Throughput
60.57%
Upload Throughput 10.10%
3
Latency 1.72%
Jitter
10.81%
Packet Discard
42.18%
Time To First Byte
17.32%
Download Throughput
66.20%
Upload Throughput 12.45%
Indosat
Latency 1.35%
Jitter
12.03%
Packet Discard
34.50%
Time To First Byte
16.13%
Download Throughput
51.76%
Upload Throughput
Smartfren
46.05%
Latency 0.61%
Jitter
19.68%
Packet Discard
23.94%
Time To First Byte 9.19%
Download Throughput
33.97%
Upload Throughput 14.60%
Telkomsel
Latency 1.41%
Jitter
12.86%
Packet Discard
Time To First Byte
51.24%
18.00%
Download Throughput
Upload Throughput
XL
51.92%
19.19%
Latency 0.84%
Jitter
7.38%
Packet Discard
Time To First Byte
42.59%
22.75%
Each value indicates – for all the records that did not achieve Excellent Consistent Quality – the
percentage that did not meet the threshold of that particular category for that operator. As multiple
categories may contribute to a record not meeting thresholds, these percentages are independent of one
another, and will not sum to 100%.
7
©Tutela Technologies Ltd. All Rights Reserved.
Incomplete Test Percentages
3
Indosat
8.0%
5.1%
Smartfren
Telkomsel
XL
19.4%
5.5%
7.9%
Each value indicates – for an attempted Consistent Quality test – the percentage that did not succeed for
that operator due to a connectivity issue on either the download or server response component.
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©Tutela Technologies Ltd. All Rights Reserved.
Section 2: City Performance Summary
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©Tutela Technologies Ltd. All Rights Reserved.
Region Ranking by Excellent Consistent Quality
The top ranked operator that provides the best Excellent Consistent Quality in common
coverage areas for each region.
2+ Operators Tied
77.6%
Aceh
74.9%
Sumatera
Utara
70.7%
Sumatera
Barat
3
Indosat
73.9%
N/A
Kepulauan
Kalimantan
Riau
Utara
77.9%
82.7%
Riau
Kalimantan
Barat
73.4%
Jambi
80.2%
BangkaBelitung
N/A
Bengkulu
77.1%
Sumatera
Selatan
73.3%
Lampung
Telkomsel
79.1%
63.0%
N/A
Kalimantan
Sulawesi Sulawesi Tengah
Timur
Utara
N/A
Maluku Utara
N/A
Gorontalo
N/A
N/A
Maluku
Irian Jaya Barat
78.4%
N/A
N/A
Jakarta Kalimantan 68.8%
Sulawesi Tenggara
Tengah Kalimantan N/A
70.7%
Selatan Sulawesi
Sulawesi Selatan
Barat
77.9%
Banten
N/A
78.1%
70.5%
75.4%
Nusa Tenggara Timur
Jawa Barat Yogyakarta
Bali
81.3%
Nusa Tenggara Barat
65.8%
71.7%
Jawa Tengah Jawa Timur
N/A
Papua
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©Tutela Technologies Ltd. All Rights Reserved.
Jakarta, Jakarta
Consistent Quality Percentages
Percentage of tests in common coverage areas that meet the Consistent Quality
thresholds.
Telkomsel: 78.4%
Excellent
XL: 70.9%
Indosat: 69.3%
3: 64.3%
Smartfren: 50.9%
Telkomsel: 88.9%
Core
Indosat: 86.4%
XL: 84.9%
3: 83.2%
Smartfren: 75.2%
Speed Test Results
Median transfer speeds for a 2MB file download and 1MB file upload.
Telkomsel
XL
Indosat
3
Smartfren
Down
19.7 Mbps
Up
12.7 Mbps
Down
19.5 Mbps
Up
11.3 Mbps
Down
15.4 Mbps
Up
14.3 Mbps
Down
14.7 Mbps
Up
14.0 Mbps
Down
Up
9.6 Mbps
3.6 Mbps
11
©Tutela Technologies Ltd. All Rights Reserved.
Surabaya, Jawa Timur
Consistent Quality Percentages
Percentage of tests in common coverage areas that meet the Consistent Quality
thresholds.
Indosat: 72.1%
Excellent
XL: 65.4%
3: 60.3%
Telkomsel: 52.6%
Smartfren: 51.9%
Indosat: 89.6%
Core
XL: 82.8%
3: 80.2%
Smartfren: 77.6%
Telkomsel: 66.9%
Speed Test Results
Median transfer speeds for a 2MB file download and 1MB file upload.
Telkomsel
Indosat
XL
3
Smartfren
Down
17.2 Mbps
Up
9.8 Mbps
Down
14.5 Mbps
Up
13.1 Mbps
Down
14.3 Mbps
Up
7.8 Mbps
Down
14.1 Mbps
Up
13.0 Mbps
Down
Up
10.1 Mbps
3.7 Mbps
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©Tutela Technologies Ltd. All Rights Reserved.
Bandung, Jawa Barat
Consistent Quality Percentages
Percentage of tests in common coverage areas that meet the Consistent Quality
thresholds.
Telkomsel: 80.3%
Excellent
Indosat: 66.3%
3: 62.1%
XL: 58.2%
Smartfren: 45.3%
Telkomsel: 90.6%
Core
Indosat: 84.8%
3: 82.2%
XL: 79.1%
Smartfren: 75.5%
Speed Test Results
Median transfer speeds for a 2MB file download and 1MB file upload.
Telkomsel
Indosat
3
XL
Smartfren
Down
21.1 Mbps
Up
11.3 Mbps
Down
13.3 Mbps
Up
14.5 Mbps
Down
12.7 Mbps
Up
14.2 Mbps
Down
12.2 Mbps
Up
8.5 Mbps
Down
8.7 Mbps
Up
3.4 Mbps
13
©Tutela Technologies Ltd. All Rights Reserved.
Bekasi, Jawa Barat
Consistent Quality Percentages
Percentage of tests in common coverage areas that meet the Consistent Quality
thresholds.
Telkomsel: 80.2%
Excellent
XL: 75.2%
Indosat: 70.5%
3: 66.0%
Smartfren: 49.5%
Telkomsel: 90.3%
Core
Indosat: 87.9%
XL: 87.6%
3: 82.6%
Smartfren: 71.1%
Speed Test Results
Median transfer speeds for a 2MB file download and 1MB file upload.
Telkomsel
XL
Indosat
3
Smartfren
Down
20.5 Mbps
Up
12.5 Mbps
Down
19.2 Mbps
Up
11.1 Mbps
Down
14.6 Mbps
Up
14.8 Mbps
Down
14.3 Mbps
Up
14.7 Mbps
Down
Up
9.9 Mbps
3.7 Mbps
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©Tutela Technologies Ltd. All Rights Reserved.
Section 3: Appendix
15
©Tutela Technologies Ltd. All Rights Reserved.
Consistent Quality Percentages
Percentage of tests in common coverage areas meeting Consistent Quality thresholds.
Excellent
Core
Telkomsel
71.01% ± 0.04%
83.32% ± 0.03%
Indosat
67.11% ± 0.06%
85.10% ± 0.04%
XL
63.77% ± 0.30%
80.38% ± 0.22%
3
61.59% ± 0.08%
80.35% ± 0.05%
Smartfren
44.47% ± 0.13%
71.19% ± 0.08%
The graph above shows the overall percentage where a mobile connection surpassed the 'Core'
thresholds (emulating moderately-intensive use cases - web browsing, social media applications, or
standard-definition video streaming) or 'Excellent' thresholds (emulating popular & demanding use cases
- 1080p video streaming, HD Skype video calling, or multiplayer online games). This includes instances
where a connection was attempted but failed due to identifiable connectivity issues. Error values are
calculated using a 95% confidence interval. An overlap of the percentage with the error applied for two or
more operators indicates that the differences in the reported performance values are statistically
insignificant.
Consistent Quality Thresholds
Values acting as thresholds for determining the Consistent Quality Percentages.
Excellent
Download Throughput
Core
> 5 Mbps
> 1.5 Mbps
> 1.5 Mbps
> 500 kbps
Latency
< 50 ms
< 100 ms
Jitter
< 12 ms
< 20 ms
Upload Throughput
Packet Discard
Time To First Byte
< 1%
< 4%
< 0.8 s
< 1.2 s
16
©Tutela Technologies Ltd. All Rights Reserved.
Download Speed Results
3
13.7 Mbps
Indosat
14.2 Mbps
Smartfren
9.2 Mbps
Telkomsel
19.1 Mbps
XL
15.6 Mbps
5.0
10.0
15.0
20.0
25.0
30.0
35.0
40.0
Download Throughput (Mbps)
The graph above shows the 10th, 25th, 50th, 75th, and 90th percentiles from our download speed tests
conducted in common coverage areas.
Upload Speed Results
3
13.5 Mbps
Indosat
13.9 Mbps
Smartfren
Telkomsel
11.3 Mbps
XL
8.9 Mbps
5.0
10.0
15.0
20.0
25.0
Upload Throughput (Mbps)
The graph above shows the 10th, 25th, 50th, 75th, and 90th percentiles from our upload speed tests
conducted in common coverage areas.
17
©Tutela Technologies Ltd. All Rights Reserved.
Latency Results
3
15.6 ms
Indosat
11.5 ms
Smartfren
22.2 ms
Telkomsel
10.9 ms
XL
11.9 ms
8.0
10.0
12.0
14.0
16.0
18.0
20.0
22.0
24.0
26.0
28.0
30.0
Latency (ms)
The graph above shows the 10th, 25th, 50th, 75th, and 90th percentiles from our one-way trip times in
common coverage areas for packets sent from our user devices to our test servers.
18
©Tutela Technologies Ltd. All Rights Reserved.
About Tutela
Tutela Technologies Ltd. is an independent crowdsourced data company with a global
panel of over 300 million smartphone users. It gathers information on mobile
infrastructure and tests wireless experience, helping organizations in the mobile industry
to understand and improve the world’s networks. Data and insights provided by Tutela
are trusted by the engineering teams at mobile network operators and network
equipment manufacturers around the world and are used to compare operators as well as
inform decisions in network and infrastructure planning and optimization. The
organization is headquartered in Victoria, British Columbia. Tutela is a member of the
Comlinkdata family.
Tutela does not collect any sensitive personal data and is compliant with international
privacy regulations including GDPR. Tutela's privacy policies and practices have been
reviewed by PricewaterhouseCoopers.
For more information about the methodology, data and tools used to create this report,
please contact analysis@tutela.com or visit www.tutela.com.
Legal Note & Disclaimer
No part of this report may be reproduced without prior permission from Tutela.
Any person or organization that in any way uses or relies on the information contained
in this report is deemed to have agreed to the limitations, restrictions and all other
provisions of Tutela’s Terms and Conditions of Service available here.
Sales Enquiries
sales@tutela.com
Press Enquiries
press@tutela.com
19
©Tutela Technologies Ltd. All Rights Reserved.