Kargapolov Jakov 252 group
Verification work
1. What type of room is it? Match the words to the pictures:
twin room
1)
/
single room
/
suite
/
double room
double room
2)
suite
3)
single room
4)
twin room
2. Items in the room – match the words to the pictures:
4 -pillow / 14- keycard / 8-bathrobe / 6-personal safe / 2-towel / 3-hair dryer / 9-armchair /
5-bedsheets / 1-coffee machine / 7-iron & ironing board / 13-air conditioning / 11-key /
10-bedside table / 12-fan
3. Translate the jobs from Russian:





Администратор на стойке ресепшн – a receptionist
Официант и официантка –a waiter and a waitress
Уборщица –a maid
Швейцар – a commissionaire
Портье –a porter
4. Join the job with the duties:
1.
2.
3.
4.
5.
6.
7.
8.
The porter
The barman
The chef
The waiter
The cashier
The maid
The lift attendant
The receptionist
a.
b.
c.
d.
e.
f.
g.
h.
serves the meals.
prepares the bills.
carries the luggage.
cleans.
welcomes the guests.
takes guests to the right floor.
serves the drinks.
cooks the food.
1.
c
2.
g
3.
h
4.
a
5.
b
6.
d
7.
f
8.
e
5. Write the questions for the following answers.
a) What's her name? Her name’s Julia.
b) What does he do? He’s a receptionist.
c) What's your name? My name’s Robert.
d) What do they do? They are porters.
6. Study these sentences. Which are polite and which are not polite? Write P or NP.
P - Hello, can I help you?
P- Could you spell that, please?
NP- We have nothing for you.
NP- I am busy now, call again.
P- Good evening, sir.
P- Could you sign here, please?
NP- We don’t have rooms. Bye.
7. Turn these sentences into the affirmative (утвердительное предложение), negative or question.
a. There is a bed in the room.
Negative: There isn't a bed in the room.
b. Is there a personal safe in the room?
Affirmative: There is a personal safe in the room.
c. There are plenty of towels.
Question: Are there plenty of towels?
8. Complete the two dialogues. Use words or phrases that you think are appropriate.
I. First meeting
A: Hello, my name’s Jacob. I’m nineteen years old. I’m a receptionist. I
work in the Astoria Hotel.
B: Hi, Jacob, my name's Anna.
A: Hi,Anna. Nice to meet you. Where are you from?
B: Russia.
A: Oh, what city?
B: Saint-Petersburg.
A: And what do you do?
B: I’m a receptionist too.
II. Making Reservation
Receptionist: Good morning. Welcome to our Hotel. Can I help you?
Client: Hi, good morning.
I'd like to make a reservation for the second weekend in November. Do you have any rooms available?
R: Yes sir, we have several rooms available. How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for ?
C: There will be two of us.
R: And would you like a room with twin beds of a double bed?
C: A double room, please. What's the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be
listed under?
C: Charles Hannighan.
R: Could you spell your last name, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And how would you like to pay ? By cash or by credit card?
C: I will pay by credit card.
R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of November for a
room with a double bed.
C: Great, thank you so much.
R: My pleasure. Have a nice day.
9. Describe a luxury bedroom using these words.
Mini-bar, blanket, duvet, bedside lamp, plants, personal safe, air conditioning, central light
switch.
Here is a luxury bedroom.
There are a mini-bar,air conditioning,a bed side lamp and a central light switch in the room.
There are a blanket and a duvet on the bed.
There is also a personal safe for our guests in this bedroom.
There are also beautiful plants here.
This bedroom is very comfortable.