Keshav Singh
Customer Service Representative
Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue
resolution.
kshv47@gmail.com
9354415749
WORK EXPERIENCE
Customer Service Representative
FIS Global India Private Limited
12/2018 - 08/2022,
Achievements/Tasks
B-14/A Mahesh Nagar
Ambala Cantt 133001
August 26, 2000
SKILLS
Was part of Customer Relations team of Vodafone UK and was assisting customer via chat and
email.
Was in the first batch and trial stage of Customer Relations team, very proud to make it a huge
success.
Was assigned to train a complete batch of new joiners.
Contact : Rahul Dixit - Manager, 9996144695
Remote Team work
PERSONAL PROJECTS
Process Optimization
Working in my spare time for an NGO named "RHA INDIA" where we help underprivileged
children by providing basic amenities of food, health and shelter.
Time Management
Persuasive Speaking
Skills
Adaptability
EDUCATION
Graduation
Shaheed Bhagat Singh College of Commerce, Delhi University
07/2018 - 07/2021,
7.1 SGPA
Courses
Bachelor of Commerce (B.Com Prog.)
LANGUAGES
Senior Secondary Certification
Kendriya Vidyalaya (CBSE)
English
03/2017 - 03/2018,
Native or Bilingual Proficiency
Hindi
Native or Bilingual Proficiency
Secondary Certification
Convent of Sacred Heart (CBSE)
03/2016 - 03/2017,
INTERESTS
Swimming
8.6 CGPA
ACHIEVEMENTS
Worked closely with the management and the client to improve the process and to discuss
to the better alternatives to the existing policies.
Basketball
Convinced the client to hand over the voice process of Vodafone UK as well.
Gardening
84%