Manish Kumar Cloud Engineer HNo, 852, Jain Colony, Gardhiwala, Hoshiarpur 9726579307 Experienced Senior Cloud Service Engineer with 3+ years in IT, contributing expertise to Real Time Data Services. Proficient in managing and optimizing RTDS cloud infrastructure, prioritizing global client support, especially in the US. Dedicated Customer Service Representative committed to identifying and delivering effective solutions for ultimate customer satisfaction. Demonstrated success in overseeing client-side infrastructure maintenance, showcasing a comprehensive understanding of information systems. Detail-oriented, multitasking professional ensuring seamless administration and control of cloud environments. PERSONAL INFORMATION Address: , HNo, 852, Jain Colony, Gardhiwala, Hoshiarpur, Nationality: Driving License: Hobbies: LANGUAGES ★★★★☆ English ★★★★★ Hindi ★★★★☆ Punjabi SKILLS Cloud Platforms (Knowledge of cloud services like Compute, Storage, Networking, Databases, and Identity services) Operating Systems (Expertise in various operating systems, especially Windows Server and Linux distributions) Networking (Strong understanding of networking concepts, including VPNs, VPCs, subnets, and security groups) Collaboration and Communication (Effective communication skills for working with cross-functional teams, clients, and stakeholders) Monitoring and Logging: Familiarity with monitoring tools (e.g., Grafana, SolarWinds) WORK EXPERIENCE * January 2021 – Present Cloud Service Engineer at Real Time Data Service, Punjab Expert in installing, configuring, upgrading, and troubleshooting Windows Server 2012, 2012R2, 2016, and 2019. Configured servers to meet custom requirements, specializing in team training and overseeing Windows Server VM deployment and management. Proven skills in analysis, diagnosis, and resolution of application and server issues on Windows Servers within the RTDS Cloud Infrastructure. Proficient in implementing robust solutions for optimizing performance and addressing challenges, contributing to the overall efficiency and reliability of the cloud environment. EDUCATION * August 2017 – July 2021 Chandigarh University, Punjab Bachelor of Engineering in Computer Science CGPA 7.6 * Army Public School Ahmedabad, Gujarat Class XII PCM 93% * Army Public School Ahmedabad, Gujarat Class X CGPA 9.8