Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 Ricky W. Griffin Jean M. Phillips Stanley M. Gully ORGANIZ ATIONAL BEHAVIO R MANAGING PEOPLE AND ORGANIZATIONS 13E Australia • Brazil • Mexico • Singapore • United Kingdom • United States 42502_fm_ptg01_i-xxvi.indd 1 12/10/18 6:59 PM Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest. Important Notice: Media content referenced within the product description or the product text may not be available in the eBook version. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 © 2020, 2017 Cengage Learning, Inc. Unless otherwise noted, all content is © Cengage ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced or distributed in any form or by any means, except as permitted by U.S. copyright law, without the prior written permission of the copyright owner. For product information and technology assistance, contact us at Cengage Customer & Sales Support, 1-800-354-9706 or support.cengage.com. For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions. Library of Congress Control Number: 2018959038 Student Edition: ISBN: 978-0-357-04250-2 Loose-leaf Edition: ISBN: 978-1-337-91698-1 Cengage 20 Channel Center Street Boston, MA 02210 USA Cengage is a leading provider of customized learning solutions with employees residing in nearly 40 different countries and sales in more than 125 countries around the world. Find your local representative at www.cengage.com . Cengage products are represented in Canada by Nelson Education, Ltd. To learn more about Cengage platforms and services, visit www.cengage.com To register or access your online learning solution or purchase materials for your course, visit www.cengage.com/student Organizational Behavior: Managing People and Organizations, Thirteenth Edition Ricky W. Griffin, Jean M. Phillips, Stan M. Gully Senior Vice President, Higher Education Product Management: Erin Joyner Vice President, Product Management: Mike Schenk Product Director: Bryan Gambrel Senior Product Manager: Michael Giffen Senior Content Manager: Julia Chase Product Assistant: Nick Perez Marketing Director: Kimberly Kanakes Marketing Manager: Audrey Wyrick Learning Designer: Courtney Wolstoncroft Marketing Coordinator: Rachel Treinen Manufacturing Planner: Ron Montgomery Production Service: Lumina Datamatics, Inc. Sr. Art Director: Chris Doughman Cover Image(s): Nadzeya Pakhomava/ ShutterStock.com; iStockPhoto.com/ YakobchukOlena Intellectual Property Analyst: Diane Garrity Project Manager: Jillian Shafer Printed in the United States of America Print Number: 01 Print Year: 2019 42502_fm_ptg01_i-xxvi.indd 2 12/10/18 6:59 PM Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 42502_fm_ptg01_i-xxvi.indd 6 12/10/18 6:59 PM Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 CONTENTS Preface xix Acknowledgments xxiii PART 1 INTRODUCTION TO ORGANIZATIONAL BEHAVIOR CHAPTER 1 An Overview of Organizational Behavior 2 What is Organizational Behavior? 4 The Meaning of Organizational Behavior 4 How Organizational Behavior Impacts Personal Success 6 UNDERSTAND YOURSELF Global Mindset 7 How Organizational Behavior Impacts Organizational Success 8 CASE STUDY The J.M. Smucker Company 9 The Managerial Context of Organizational Behavior 10 Basic Management Functions and Organizational Behavior 10 Critical Management Skills and Organizational Behavior 12 Organizational Behavior and Human Resource Management 13 IMPROVE YOUR SKILLS OB-Related Job Interview Questions 14 The Strategic Context of Organizational Behavior 14 Sources of Competitive Advantage 15 Types of Business Strategies 16 Integrating Business Strategy and Organizational Behavior 19 Contextual Perspectives on Organizational Behavior 20 What Are the Origins of Organizational Behavior? 20 Organizations as Open Systems 22 Situational Perspectives on Organizational Behavior 23 Interactionalism: People and Situations 24 Managing for Effectiveness 25 Enhancing Individual and Team Performance Behaviors 25 Enhancing Employee Commitment and Engagement 26 Promoting Organizational Citizenship Behaviors 26 Minimizing Dysfunctional Behaviors 27 Driving Strategic Execution 27 How Do We Know What We Know? 28 GLOBAL ISSUES Managing Across Cultures 32 The Framework of the Book 33 Summary and Application 34 Discussion Questions 35 Understand Yourself Exercise 36 Group Exercise 36 vii 42502_fm_ptg01_i-xxvi.indd 7 12/10/18 6:59 PM Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203
