Fiola Corrective Maintainance – Technical Support Overview “Systems Must be Built with Philosophy” Author / Email: Irwin Deriyan Ferdiansyah / irwin@mit.id Muhammad Iqbal / iqbal@mit.id Faried Faisal Aziz / faried@mit.id Mohammad Rizal Fahmi Dwi Putra / rizal@mit.id Doc. Number:MI2022/PUB/CM-TS-OVERCIEW/XI/23 Version: 1.0 (20221126) mit.id Download Link APK NICE https://mit.id/nice-android-v4079-RC308.apk mit.id Download Link APK NICE https://mit.id/nice-android-v4079-RC308.apk mit.id Ticket Creation Technical Support (TS FMS) Mobile • General Task Creator : Telkomsel User Assigned to : TO Redispatced to : FMC Create On : • Web • Mobile Coming Soon • Command Center Creator : TO (Alarm or Incident Ticket) Assigned to : FMC Create On : • Web • Mobile Coming Soon • Manual Create Creator : TO / Internal TSEL Assigned to : FMC / TO Create On : • Web • Mobile *Internal TSEL: PCAA, NOS, NS, & RTPO mit.id Manual Create (Web) Ticket Creation Corrective Maintenance Create Draft Add Asset Related Optional TO Add Related Ticket Optional Input Shopping List & Upload Docs RTPO mit.id Approve Draft Ticket Working Permit • Upload: file CAF dan KKST Optional • User Data: • User iNeOM • Add User Helper web • Add User Helper Mobile Coming Soon TPAS mit.id Mobile Working Permit Web Working Permit Add User Helper Ticket Follow Up by FMC Related Site Open CM/TS Menu Select ticket Select related site Open form Check in Working on ticket mit.id Technical Support Form Corrective Maintenance Form Geolocation Check • • • mit.id Location live tracking Jarak toleransi terhadap site: 50m Mismatch Coordinate: • Laporan perbaikan LatLong Site berdasarkan LatLong User • Approval by TO ADD Asset Activity Overview Asset Movement From/to WH Upload Nodin & FPBG Site/LPS to Site Asset Replacement Configuration Change mit.id Asset Selection *Pemilihan asset yang akan dikerjakan + asset yang ditampikan adalah asset active pada site id ticket Asset Form Submit Form Asset Lost Approval Ticket Asset Validation Closed Asset Selection Overview • 3 Tahapan pemilihan Asset 1. Search Asset by Barcode / Serial Number 2. Memilih asset dari list asset active pada Site id Ticket TS / CM 3. Penambahan Asset baru • Pencarian asset pada tahap 1 meliputi case: • Asset yang terdapat di Site ID yang sama dengan ticket • Asset yang terdapat di luar Site ID ticket Technical Support / Corrective Maintenance • Semua status asset: Available/Active, Dismantle, Missing, maupun Not Found • Semua flag asset: Old, Old & Validated, maupun New Data • Valid asset maupun Proposed Asset (Asset yang ditambahkan tapi belum diapprove) • Asset yang ditemukan di site id lain, ketika dipilih akan diforce movement ke Site ID ticket maintenance mit.id Search Asset (Barcode/SN) List Active Asset Add New Asset Asset Activity Form (Asset Movement Site to Site) • mit.id 2 Tipe pengerjaan Asset Movement 1. Asset Dismantle • Foto Pembongkaran Asset • Input Catatan 2. Asset Installation • Input Data Instalasi (Asset Properties) • Foto Instalasi Jarak Dekat • Foto Instalasi Jarak Jauh • Input Kondisi Asset (Terbongkar/Terpasang) • Input Catatan Asset Dismantle Asset Installation Asset Activity Form (Asset Movement Site to WH) Space Confirm Approval By WH SPV Approval by RTPE By Inventory SPV Add asset activity by FMS Upload Nodin & FPBG by FMS By Inventory MGR Asset Storing using iNeOM mobile tablet version by WH SPV mit.id Create Delivery Order (DO) by FMS Request WH Permit by FMS Mengerjakan Form di iNeOM Mobile by FMS Asset Activity Form (Asset Movement WH to Site) Equipment Selection by RTPE Approval by RTPE Space Approval Select Eqp By Inventory SPV Review Task By Inventory MGR Upload Nodin by FMS Add asset activity by FMS Asset Installation via iNeOM mobile (ticket TS or CM) By FMS mit.id Create Delivery Order (DO) by FMS Request WH Permit by FMS Mengerjakan Form di iNeOM Mobile by FMS Approval Center by RTPE (iNeOM Mobile) Corrective Maintenance • RTPE dapat melakukan review activity Asset Movement menggunakan iNeOM Mobile menu Approval Center • Corrective Maintenance: CM ASSET MOVEMENT REQUEST APPROVAL • Technical Support: TS ASSET MOVEMENT REQUEST APPROVAL mit.id Technical Support Approval Detail Asset Activity Form (Asset Replacement) 2 tipe pengerjaan Asset Replacement: • Replacement Asset by eTSA • Request module eTSA : SPMS / Consumable Part • 1 Module = 1 Ticket eTSA • Asset Activity • Asset Dismantle • Asset Installation • Replacement default (Amesty Form) • Pengisian Form: • Foto pembongkaran Asset • Input Serial Number Asset yang terinstall • Foto instalasi Asset • Input Keterangan mit.id Request by ETSA Default Form Asset Replacement Asset Activity Form (Configuration Change & Asset Lost) • Configuration Change (CM Only) • Update Properti Asset optional • Foto Jarak Dekat mandatory • Foto Jarak Jauh mandatory • Asset Lost • Asset Status: Missing • Output Dokumen: Berita Acara Kehilangan Asset • Input Form: • Foto Evidance 1 mandatory • Foto Evidance 2 mandatory • Input Catatan mandatory mit.id Change Configuration Asset Lost Asset Activity Form (Asset Validation) • Activity pada Asset Validation meliputi: • Penambahan Asset baru • Update data Asset: • Serial Number • Perubahan Part • Owner • Foto Near & Far • Properti asset • Keterangan • Ubah status asset ke Missing/Not Found mit.id Submit Ticket (iNeOM Mobile) • • • • mit.id Singkronkan: Upload data tanpa menutup ticket Tinjau Status Form: List pengisian data yang belum sesuai/kosong Submit: Menyimpan data dan menutup ticket Engineer Comment: Technical Support only NICE Overview (iNeOM Mobile v4) Panduan Penggunaan NICE https://docs.ineom-tsel.mit.id/nice/general mit.id Approval Ticket (iNeOM Web) • Technical Support: menu 12.9.2 TS FMS • Approval by TO • Corrective Maintenance: menu 12.5.1 CM Site (BSS, Optim, Civil) atau 12.5.2 CM Power (Power System) • Approval by RTPO mit.id Download BA (iNeOM Web) BA Pekerjaan asset ticket TS dan CM dapat diakses pada menu 12.14.1 Ticket AM Report. BA activity: • Asset Movement (BA Pembongkaran Asset dan BA Relokasi Asset) • Asset Lost (BA Kehilangan) mit.id Download Link Thank You mit.id https://mit.id/nice-android-v4079-RC308.apk © 2013 – 2022 PT Mitra Informatika. The information contained in these documents is confidential, privileged and only for the information of the intended recipient and may not be used, published or redistributed without the prior written consent of Mitra Informatika. mit.id