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Ajay Tomar
Telecommunication Coordinator
Address Indore, India 452005
LinkedIn
Phone +918989070842
https://www.linkedin.com/in/ajayto
E-mail ajaytomar222@gmail.com
mar222
Twitter
https://twitter.com/ajaytomar222
WWW https://bold.pro/my/ajay/727
Versatile Project Coordinator with background successfully executing diverse project tasks to meet
deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key
milestones. Enthusiastic problem solver and talented team player with superior planning and
decision-making skills.
Skills
Subcontracting management
Search Engine Optimization
Project estimation
Virtualization
Telecom Root cause analysis
Fault management
RAN
Innovative
Work History
Jan 2017 Jan 2018
CUSTOMER CARE EXECUTIVE
Teleperformance, India Pvt Ltd, Indore
 Evaluated interactions between associates and customers to assess
personnel performance.
 Coordinated timely responses to online customer communication and
researched complex issues.
 Provided excellent customer service by efficiently resolving issues and
responding to inquiries.
 Maintained and managed customer files and databases.
 Provided customers with updates and periodic statements on service
.
developments and changes in trends.
 Resolved concerns with products or services to help with retention and
drive sales.
 Managed over 130 customer calls per day.
Education
Jan 2013 Apr 2017
BACHELOR OF ENGINEERING: Electrical, Electronics And
Communications Engineering
PATEL COLLEGE OF SCIENCE AND TECH - INDORE, MP
GPA: 7.2
 Member of IEEE STUDENT BRANCH
 Member of T&P Cell
Jan 2012 Apr 2013
INTERMEDIATE
Five Star Public School - Indore, MP
GPA: 6.0
Affiliations
Team member of Team Mechatrons, winner of podium finish of ECO KART competition.
Chairman of IEEE student branch in Patel College of Science and Technology, Indore
2015-16.
Additional Information
 Responsible for supporting our agenda in improving operational network support &
performance Work closely with our outsourced partners and internal teams, to support
the maintenance of operational metrics and performance measures. Support detailed
technical investigations across relevant domains; providing advanced level Network
support for these complex issues, and owing the management throughout its lifecycle.
Day-to-day troubleshooting and management of operationally impacting issues on the
Network; act as an escalation point and provide support to our channels on
operational issues and ensure capabilities are in place to sustainably manage our
customer base. Deliver reporting and insight to support reviews and to drive
enhancements in overall network perception. Drive innovation and proactive
continuous improvements in operational process and tooling; thereby improving the
way we work.
Certifications
Oct 2020
PTID- Nokia
Oct 2023
FARM TOCLI - Nokia