COMM 1205
Unit 4 – Assignment – Letter
Write an effective and professional claim letter
Scenario:
A common writing situation in business is the claim letter. Think about a product or service you
have purchased in the past that did not work or was not to your satisfaction.
Your task:
Write a claim letter to that organization/company. Explain why the claim is justified and suggest
action. Focus on having an assertive but friendly tone.
Write this letter in ‘block’ format (sample format in the class guide PPT file in unit 4). This will be a
personal business letter, so your address will be first instead of a company letterhead.
Reminder: routine business messages follow a direct pattern (primary message in the opening,
details in the body, and goodwill in the closing). The claim letter pattern is to make claim, provide
rationale, call to action, and state goodwill.
How to Submit:
Please create this assignment in MS Word or save as a Word compatible file (.doc or .docx) and
upload to the unit 4 letter assignment folder. The file name on your document should include your
name and the assignment name (for example: SamarthGhai-Unit 4 assignment letter.docx).
GRADING RUBRIC:
The rubric for this letter assignment is in Brightspace – please review it carefully before submitting.
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