MGMT5700 MANAGEMENT BRIEF
Walgreens & CVS Walkout:
A Management Failure due to low-level DAC
Presented by: Michael Sun
MGMT5700 MANAGEMENT BRIEF – Walgreens & CVS Walkout: A Management Failure due to low-level DAC
[4]
Employees at Walgreens and CVS, two major pharmacy companies in USA, plan to walk out in October 2023 to
protest unsafe working conditions and unrealistic expectations from corporate management. Pharmacy
workers say they are overworked, understaffed, underpaid and pressured to meet high vaccination
quotas.[1]
Direction
“High quotas”
Alignment
“Unrealistic expectations” …What should & could have done ?
Commitment
[3] [5]
• Unreachable goals
• Ambiguous empowerment
• Lack of agreement on priorities
“Understaffed”
“Overworked” …
• Duplication/Mismatch of effort
• Ignorance of macro-consensus
• Managers are isolated from staffs
“Underpaid”
Test goals
Timely training
Peer negotiation
Contagious effect
“Unsafe working conditions” … Review KPIs /OKRs
• Inadequate orientation and coaching
• Mismatch between efforts and rewards
• Unfair distribution of resources
Source: [1] CNN Business, Walgreens walkout: Your pharmacy might be closed next week
[3] CCL, Making Leadership Happen
Redesign workflow
Balanced rewards
Decentralization
[2] CCL, Direction + Alignment + Commitment (DAC) = Leadership
[4] Google pics
[5] Farhan Saputra & M Rizky Mahaputra 2022, Effect of Job Satisfaction, Employee Loyalty and Employee Commitment on Leadership Style (Human Resource Literature Study)
[2]
Reference：
Goodkind, N 2023, Walgreens walkout: Your pharmacy might be closed next week, CNN, CNN, viewed 7 October 2023,
<https://edition.cnn.com/2023/10/06/business/walgreens-pharmacists-walkouts-protest-working-conditions/index.html>.
Direction + Alignment + Commitment (DAC) = Leadership 2020, CCL, viewed 7 October 2023,
<https://www.ccl.org/articles/leading-effectively-articles/make-leadership-happen-with-dac-framework/>.
Mccauley, C 2020., Making Leadership Happen, viewed 7 October 2023, <https://cclinnovation.org/wpcontent/uploads/2020/02/making-leadership-happen.pdf?webSyncID=4489b9b0-bbe6-0803-20eddc78a0a10072&sessionGUID=7c24d5ba-a4a5-8732-e96c-29e67158a1c3>.
Farhan Saputra & M Rizky Mahaputra 2022, ‘Effect of Job Satisfaction, Employee Loyalty and Employee Commitment on
Leadership Style (Human Resource Literature Study)’, Dinasti International Journal of Management Science, vol. 3, no. 4,
pp. 762–772, viewed 7 October 2023, <https://dinastipub.org/DIJMS/article/view/1324>.