David Rottach Director of Operations Email - djrottach@gmail.com linkedin.com/in/djrottach/ Phone - 510-289-2720 Results-driven HR and Operations professional with expertise in HR functions, project management, client relationship management. Proven track record in driving efficiency, cost savings, and revenue growth. Skilled in team leadership, process improvement, data analysis and strategic thinking. Skills Operations management Project Management Implementation Analytical Problem Solving Organization and Priority Setting Managing Remote Teams Conflict Management Lean Manufacturing Kaizen Planning Process Improvement Change Management Work Flow Planning Jira/Linux Microsoft Office/Google suite MS Dynamics NAV MS Power BI Resource Planning and Scheduling Work History Prisa HR, Operations Manager, Oakland 2022-08 - Present A Multi Regional Farm Labor Contractor (FLC) Staffing Company Manage HR Interviewing and hiring, performance management, training, payroll, compensation and Human Resources Information Systems Resource planning, allocation, optimization and reporting across multiple sites with multiple management teams Oversaw inventory levels, including tracking stock levels, conducting regular audits, and implementing strategies to minimize excess inventory or stockouts. Production data integrity and analysis Field Manager evaluating staff performance, Quality and contract fulfillment Led or participated in the implementation of ERP systems within the organization. Collaborated with cross-functional teams to gather requirements and design system configurations. SOP, Internal policy, contract creation and enforcement Grace & Co Director of Operations, Oakland CA 2020-03- 2023-07 Executive Team Member - Develop Company strategy, goals and KPIs Project Manager for largest Clients, Operational Projects, Budget forecasting and management Manage teams across multiple sites at our headquarters, production facility and remote staff Managed and maintained the ERP system, including user access, security, and system updates. Monitored system performance and resolved technical issues promptly. Lead Customer Service team that is responsible for Inside Sales, onboarding new clients, order confirmation, invoicing and customer escalations Developed Communication and Order Monitoring protocols designed to improve customer retention and customer experience. Net result of decreased customer turnover of 20% year over year Developed Customer Complaint System, Internal Production Issue tracker and the resulting KPI’s Improved order accuracy and reduced shortages 50% implementing a Reservation Line Sales Order System Fleet Management of delivery vehicles, overseeing distribution of $1.25m inventory monthly to clients via daily route management Kaizen, SOP development and management, Standard Work and KPI management for company wide initiatives Motionloft Senior Operations Manager, San Francisco 2016-01 - 2020-01 A Mark Cuban owned Machine Vision IoT Sensor Company Moderated meetings with Clients and Sales to define project scope, ensuring technical feasibility and timely deployment Managed the order fulfillment process, including order processing, picking, packing, and shipping. Implemented order prioritization and fulfillment strategies to meet customer demands. Product Manager for proprietary device. Leading feature development, testing and implementation Establishing effective project communication plans to internal and external stakeholders to improve customer satisfaction during project phases Process creation to drive scalability and efficiency in deployment Managed performance of nationwide installation network of 100 3rdparty field technician vendors in 75 different markets Managed warehousing, inventory allocation, RMA Demonstrated achievement of results in process efficiency, cost savings, revenue generation via KPI’s Manage and provide day-to-day leadership to Operations team consisting of Deployment, Network Health, Supply Chain, Account Managment and Implementation teams as appropriate to the position Responsible for meeting monthly revenue targets for new implementations Data Integrity Manager 2012-02- 2016-01 Established network monitoring process for reporting, troubleshooting and maintenance of sensors increasing network uptime from 80% to 95% Scrum Planning and Priority setting for Engineering development of new features and bug fixes Analyzed outage trends and reported failure reasons to the Systems Engineering team Data Integrity Supervisor Developed the configuration process of sensors to increase accuracy standards from 85% to 95% through scene analysis and model improvements Evaluated test model performance with Computer Vision Engineers to validate performance Gate Gourmet Account Manager, San Francisco Oversees all aspects of a $60m Airline catering account, customer service and communication with the airline WHQ office and local operations center Achieved passing customer surprise audits and improved airline service compliance through monthly quality and sanitation audits, daily specification and servicing audits, Daily Gemba and 5S walks. Drove improvement action plans, enhanced performance and compliance, therefore reduced Flight Attendant comments 30% year over year. Reduced excess equipment inventory sqft usage 20% via BOM reviews and spec checking, monthly obsolete equipment reviews and end of life burn off plans. Maintained Production specifications change notifications, Deviation and flight delay reporting, flight scheduling, billing, and Flight Attendant complaint resolution. Material Operations Supervisor Supervise receiving, HACCP, and internal material delivery for Airline Catering Company Interdepartmental coordination to fulfill requisitions and deliver raw materials for 30,000+ meals daily Develop and implement workflow and material tracking improvement plans for storage and requisition building, improving material usage and inventory accuracy 8%. Coordinate and supervise monthly inventory cycle counts Train and verify employees adhere to HACCP, FDA, USDA, SOP’S, CCP’s Education Finance and Real Estate, Bachelor of Science University of Wisconsin, Madison