College: College of Hospitality and Tourism Management
Prepared by:
Program: Bachelor of Science in Tourism Management
Contact Number: 09162410037
Email: sibug1986@gmail.com
Consultation Hours: Anytime (By Appointment)
MA. MARISSE L. SIBUG
Professor
Reviewed by:
Approved by:
NINO G. BOLAÑO, MBA
Dean
Course Code: TMPE 1
Descriptive Title: Tourism Information Management
Course Credit(s): Three (3) Units
Lecture Hours/Week: 3 Hours/Week
ELNORA A. BARRIOS, Ph.D.
Director, Academic Affairs
Laboratory Hours/Week: None
Pre-Requisites:
Course Description: This course prepares the new entrant to the managed travel practice. It seeks to develop the fundamental skills and appreciation of the business
travel environment, preparing the entrant to operate efficiently in a customer or supplier organization.
Course Learning Outcomes:
Specifically, at the end of the semester, the students are expected to:






Understand the travel agent’s role as a primary intermediary within the travel industry.;
Appreciate the expanding scope and nature of the travel industry and the areas that are and will be the most profitable for travel agents;
Discuss various activities involved in establishing an agency;
Comprehend the different types of operations involved in selling and providing travel services;
Understand the range of services offered by retail travel agencies;
Understand general management concept as they apply to travel agencies.
COURSE PROGRAM OUTCOME MAP:
In pursuit of Colegio de la Purisima Concepcion’s (CPC) noble vision and mission, the College of Hospitality Management (CHTM) aims to produce Bachelor of Science in
Hospitality Management (BSTM) graduates to possess the following:
1. Apply management theories, methods to various types of tourism and hospitality organizations;
2. Analyze, evaluate, and solve problems using methods of management science;
3. Make decisions and act within social and ethical dimensions;
4. Sustain commitment in promoting livelihood programs in community development;
5. Use interpersonal & communication skills to be an effective player & leader in the tourism and hospitality industry;
6. Perform effectively and efficiently the core competencies in the tourism and hospitality industry;
7. An Ideal Purisimian graduate is a world-class, competent, innovative professional imbued with Christian values and a deep love for the Blessed Virgin Mary.
Course/Subject
Outcome 1
Outcome 2
Outcome 3
Outcome 4
Outcome 5
Outcome 6
TMPE 1
Tourism
Information
Management
P
L
P
L
P
L
(Legend: L–learned in the course; P–practiced in the course; O–not yet learned/practiced but the opportunity to exists)
Outcome 7
P
Course/Subjects
Units
Outcome 1
Outcome 2
Outcome 3
Outcome 4
Outcome 5
Outcome 6
Outcome 7
Professional Subjects
THC 1
THC 2
3
3
L
L
L
L
P
P
L
P
P
P
P
P
P
P
P
P
P
P
P
P
P
L
L
P
L
P
P
L
L
L
L
L
L
L
L
P
P
3
3
3
P
L
P
L
P
P
L
THC 3
THC 4
3
3
THC 5
THC 6
THC 7
THC 8
3
P
P
P
P
P
L
P
THC 9
5
P
P
P
P
P
L
THC 10
TPC 1
TPC 2
3
3
3
L
P
L
P
P
P
P
P
L
P
L
P
P
P
P
L
P
P
P
P
P
P
TPC 3
3
P
L
P
P
L
L
P
TPC 4
3
P
P
P
P
P
L
P
TPC 5
3
L
L
P
P
P
L
P
TPC 6
TPC 7
TPC 8
3
3
3
L
L
L
L
P
P
P
P
L
L
L
L
L
L
P
P
L
L
P
P
P
TPC 9
TPC 10
3
3
P
P
P
P
P
L
TMPE 1
TMPE 2
3
3
P
P
L
P
P
P
P
P
L
P
L
P
P
L
P
P
L
L
P
P
TMPE 3
TMPE 4
3
3
P
P
L
P
P
P
P
P
L
P
L
P
P
P
P
P
P
P
P
P
P
TMPE 5
TMPE 6
TMPE 7
CBME 1
Prac 1
Prac 2
3
3
3
3
3
4
P
P
P
P
P
P
P
P
L
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
L
P
P
P
P
P
P
Competence
Topics
Intended Learning
Outcomes
(ILO)
Teaching
Learning
Activities
(TLA)
Equipment
Textbook
(T)
References
(R)
Assessment
Task
Tool
Time
Allotment
(Hours)
Lec
Lab
PRELIMINARY PERIOD
Outline and summarize the
concept and nature of
corporate
travel
management.
The
Philippine
Tourism
Industry
 The Philippine Tourism
Industry
 Department of Tourism
Travel Agency
 What is a travel agency?
 History of Travel Agency
 Functions
of
Travel
Agency
 Characteristics of a Travel
Management Company
 Tour
Operators
and
Travel Agency
Illustrate and discuss
the Philippine Tourism
Industry
and
the
Department of Tourism.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
Define and describe a
travel agency;
Outline and discuss the
history of travel agency;
Identify and explain the
functions
and
characteristics of a
travel agency.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
LCD
Projector
Laptop;
Smart
Phone;
LCD
Projector
Laptop;
Smart
Phone;
Institutional
Learning
Kit (ILK)
Institutional
Learning
Kit (ILK)
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Worksheets;
3
Major
Written
Exam;
Oral Exam
Worksheets;
Major
Written
Exam;
Oral Exam
6
Corporate Travel Management
 Rate Minus and Net Plus
 Setting up a Travel
Management Company
 Travel Agent’s Value
Travel Documents
 Passport
 VISA
 Ticket
 Safety and Security Issues
PRELIMINARY EXAMINATION
Demonstrate the rate
minus and net plus
principle;
Outline and discuss the
steps in setting up the
travel agency.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
Identify and discuss the
pertinent
travel
documents.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
LCD
Projector
Laptop;
Smart
Phone;
LCD
Projector
Laptop;
Smart
Phone;
Institutional
Learning
Kit (ILK)
Institutional
Learning
Kit (ILK)
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Worksheets;
3
Major
Written
Exam;
Oral Exam
Worksheets;
Major
Written
Exam;
Oral Exam
3
MIDTERM PERIOD
Demonstrate knowledge and
skills on travel and the
internet.
Travel and the Internet
 What is the Internet of
Things (IoT)
 How can the travel
agency benefit from the
IoT?
 IoT Examples within the
Travel Industry
 More Innovating
Technologies within the
Travel Industry
 Robots in the Travel
Industry
Use of Technology on Travel
and Tourism
 Use of Technology on
Travel and Tourism
 Travel and Technology
 Application
 How Technology Changed
Travel
 Advantages and
Disadvantages of
Technology in the
Tourism Industry
Consumer Behavior
 Factors Affecting Tourist
Behavior
 Intrinsic and Extrinsic
Tourist Behavior
MIDTERM EXAMINATION
Define and discuss the
internet of things;
Identify and describe
innovations in the travel
industry.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
Illustrate and discuss
the use of technology on
travel and tourism;
Compare and contrast
technology
in
the
tourism industry.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
Enumerate and explain
factors affecting tourist
behavior;
Compare and contrast
intrinsic and extrinsic
behaviors.
Lecture;
Discussion;
Powerpoint
Presentation
LCD
Projector
Laptop;
Smart
Phone;
LCD
Projector
Laptop;
Smart
Phone;
Blackboard
LCD
Projector
Laptop;
Smart
Phone;
Institutional
Learning
Kit (ILK)
Institutional
Learning
Kit (ILK)
Institutional
Learning
Kit (ILK)
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Worksheets;
3
Major
Written
Exam;
Oral Exam
Worksheets;
6
Major
Written
Exam;
Oral Exam
Worksheets;
Major
Written
Exam;
Oral Exam
6
PREFINAL PERIOD
Exhibit knowledge and skills
on tourism products and
services.
Products and Services
 Types of Tourism
Products
 Intangible Products of
Tourism
 Tour Operator’s Products
and Services
Developing Product
 Elements of a Tourism
Product
 The Physical Plant
 Key Principles in Tourism
Product and
Development
Tourism Product and
Development
 Steps in Tourism Product
Development
PREFINAL EXAMINATION
Identify and describe
tourism products;
Discuss
intangible
products of tourism;
Enumerate and explain
tour operator’s products
and services.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
Enumerate and explain
elements of a tourism
product;
Outline and discuss the
physical plant;
Demonstrate knowledge
and skills in tourism
product
and
development.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
Outline and discuss the
steps in tourism product
development
Lecture;
Discussion;
Powerpoint
Presentation
LCD
Projector
Laptop;
Smart
Phone;
LCD
Projector
Laptop;
Smart
Phone;
Blackboard
LCD
Projector
Laptop;
Smart
Phone;
Institutional
Learning
Kit (ILK)
Institutional
Learning
Kit (ILK)
Institutional
Learning
Kit (ILK)
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Worksheets;
3
Major
Written
Exam;
Oral Exam
Worksheets;
3
Major
Written
Exam;
Oral Exam
Worksheets;
Major
Written
Exam;
Oral Exam
6
FINAL PERIOD
Reinforce knowledge and
skills
in
destination
management.
Destination Management
 What is Destination
Management?
 Objectives of DMO
 DMO Partnerships
 Characteristics of DMO
Define
destination
management;
Enumerate and esplain
objectives of DMO..
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
Travel Itinerary
 Travel Itinerary
 Planning a Tour Itinerary
Prepare
itinerary.
Lecture;
Discussion;
Powerpoint
Presentation
Blackboard
Tourism and COVID – 19 in the
Philippines
FINAL EXAMINATION
a
travel
Defend case studies
regarding COVID 19 and
tourism
in
the
Philippines.
LCD
Projector
Laptop;
Smart
Phone;
LCD
Projector
Laptop;
Smart
Phone;
Institutional
Learning
Kit (ILK)
Institutional
Learning
Kit (ILK)
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Weekly
Assessments;
Major
Written
Exam;
Oral Exam
Weekly
Worksheets;
3
Major
Written
Exam;
Oral Exam
Worksheets;
Major
Written
Exam;
Oral Exam
3
Equipment: LCD Projector, Laptop, Smart Phone, Blackboard
Textbook:
1. Institutional Learning Kit (ILK)
Course Requirements:
 Major Exams
 Quizzes
 Oral Recitation
 Assignments
 Research Works
 Individual/Group Presentations
 Case Study Analysis
 Individual Outputs
Grading System:
Components
Class Participation
Quizzes
Assignment/Paper/Project
Major Exam
Total
Percentage
15%
20%
15%
50%
100%
GRADE
1.00
1.25
1.50
1.75
2.00
2.25
2.50
2.75
3.00
5.00
Percentage Equivalent
100%
97 - 99%
94 - 96%
91 - 93%
88 - 90%
85 - 87%
82 - 84%
79 - 81%
75 - 78%
Failure
Indication
Excellent
Very Good
Good
Fair
Passing
F – Failed
NE – Never Entered
D – Dropped
FA – Failure due to Absences (more than 20% of the total number of class hours)
INC – Incomplete (must be completed within 2 consecutive semesters
excluding summer or grade becomes an F)
CLASSROOM POLICIES
Testing and Grading
 Major exams will be administered on the scheduled date and time. All of them are close-notes and closed books. No make-up exams will be allowed.
 A failing mark will automatically be given to any student caught cheating in any exam.
 Appeals for rechecking must therefore be accomplished within ONE WEEK AFTER THE RESULTS ARE GIVEN OUT.
 If classes are suspended or cancelled on the date of a scheduled exam or quiz, it is understood the test will be given on the following meeting.
 Quizzes will be given every meeting. Students are required to study for the lessons that were taught or assigned readings for discussions.
Class Guidelines
 Turn off cellular phones or activate the silent vibration mode to avoid disrupting the class discussion.
 Students are expected to adhere to the school dress code.
 Restroom needs should be attended to before or after the class, or during breaks between classes. It should not be done during class.
 Eating, drinking and smoking are not allowed inside the classroom.
 Students are highly encouraged to ask questions and contribute their insights and observations, as long as they are relevant to the subject matter being discussed. Disruptive
students will be asked to leave the room.
Attendance Policy
 Attendance for taught elements of the program is important in order for students to succeed in their studies, for this reason, attendance is mandatory.
 Absences will be treated as a disciplinary offense; three warning letters and the student will be withdrawn/failed for the remainder of the semester regardless of medical
certificates or authorized absences.
 Students are expected to be in class on time. Absence will be recorded when late.
 All activities are mandatory. Non-attendance /completion will be treated as absent.
Tardiness
 Classes will start on time, and attendance/absence will be registered at the start of the class.
 Tardiness is not tolerated in industry and students are being prepared to be managers in the industry.
Practical Evaluation
 (Continuous Assessment) During each activity, students will be evaluated on their activity work and attitude. Additional marks will be awarded for displays of leadership. A copy
of the daily assessment will be handed to the students during orientation.
 There will be several assessments; these marks will form part of the overall mark for the paper works along with an average of all other activity sessions.
5.
Consultation Hours
 Regarding consultation, students may get in touch with their TMPE 1 Instructor through:
Contact Number: 09162410037
Email Address: sibug1986@agmail.com

Students who wish to individually consult their TMPE 6 Instructor may arrange an appointment with them or through Ms. Riza Mae D. Calizo, the Department Secretary.