TESDA-OP-CO-01-F11 (Rev. No.00-03/08/17) COMPETENCY-BASED CURRICULUM A. COURSE DESIGN COURSE TITLE : COMPUTER SYSTEMS SERVICING NOMINAL DURATION : Basic Common Core QUALIFICATION LEVEL : COURSE DESCRIPTION : SIL NC II 40 80 160 280 Hours 140 420 Hours This course is designed to develop knowledge, skills, and attitudes of a Computer Service Technician in accordance with industry standards. It covers basic, common andcore competencies such as installing, Set-up computer networks, Set-up Server, and Maintaining computer systems and networks. Entry Requirements: Candidate/trainee must posses the following qualifications, must be: Able to communicate both oral and written Physically and mentally fit. With good moral character. Can perform basic mathematical and logical computations. Analytical and logical thinking COURSE STRUCTURE: UNIT OF COMPETENCY 1. Participate in workplace communication BASIC COMPETENCIES (40 hours) MODULE TITLE 1.1 Participating in workplace communication LEARNING OUTCOMES 1.1.1 Obtain and convey workplace information NOMINAL DURATION 1.1.2 Perform duties following workplace instructions 1.1.3 Complete relevant work related documents 1.1.4 Develop effective workplace relationship including personal values and beliefs related to Gender and Development (GAD 1.1.5 Practice good manners and right conduct (GMRC) 2. Work in a team environment 2.1 Working in a team environment 10 hours 2.1.1 Describe team role and scope 2.1.2 Identify one’srole and responsibility within team 2.1.3 Work as a team member 2.1.4 Develop effective workplace relationship including personal values and beliefs related to gender 10 hours 2.1.5 Observing gender sensibility in the workplace. 2.1.6 Discuss the differences between sex and gender 2.1.7 Discuss gender, identify and sexual orientation CBC Computer Systems Servicing NC II 1 2.1.8 Analyze the different manifestations of gender inequality in TVET and in society, including in enterprises 2.1.9 Discuss gender rights and based approach to sexual and reproductive health including HIV- AIDS awareness and prevention 3. Practice career professionalism 3.1 Practicing career professionalism 3.1.1 Integrate personal objectives with organizational goals. 3.1.2 Set and meet work priorities. 10 hours 3.1.3 Maintain professional growth and development. 4. Practice Occupational Safety and Health Policies And Procedures 7.1 Practicing Occupational Safety and Health Policies And Procedures 7.1.1 Identify OSH compliance requirements 7.1.2 Prepare OSH requirements for compliance 7.1.3 Perform tasks in accordance with relevant OSH policies and procedures 10 hours 7.1.4 GREENTVET UNIT OF COMPETENCY 1. Apply Quality standards COMMON COMPETENCIES (80 hours) MODULE TITLE 1.1 Applying quality standards LEARNING OUTCOMES 1.1.1 Assess quality of received materials 1.1.2 Assess own work 1.1.3 Engage in qualityimprovement 2. Perform computer operations 2.1 Performing Computer operations NOMINAL DURATION 10 hours 2.1.1 Plan and prepare for tasks to be undertaken 2.1.2 Input data into computer 2.1.3 Access information using computer 2.1.4 Produce output/data using computer system 20 hours 2.1.5 Use basic functions of a web browser to locate Information 2.1.6 Maintain computer equipment and systems 3. Perform mensuration and calculation 3.1 Performing mensuration and calculation 3.1.1 Select measuring instruments 4. Prepare and interpret technical drawing 4.1 Preparing and interpreting technical drawing 4.1.1 Identify different kinds of technical drawings 3.1.2 Carry out measurements and calculation 3.1.3 Maintain measuring instruments 4.1.2 Interpret technical drawing 4.1.3 Prepare/make changes on electrical/electronic 10 hours 10 hours schematics and drawings 5. Use hand tools 5.1 Using hand tools 5.1.1 Plan and prepare for tasks to be undertaken 5.1.2 Prepare hand tools 5.1.3 Use appropriate hand tools and test equipment 10 hours 5.1.4 Maintain hand tools 6. Terminate and connect electrical wiring and electronics circuit 6.1 Terminating and connect electrical wiring and electronics circuit 6.1.1 Plan and prepare for termination/connection of electrical wiring/electronics circuits 6.1.2 Terminate/connect wiring/electronic circuits 6.1.3 Test termination/connections of electrical 10 hours wiring/electronics circuits 7. Test electronic components 7.1 Testing electronic components 7.1.1 Determine criteria for testing electronics components 7.1.2 Plan an approach for component testing 10 hours 7.1.3 Test components 7.1.4 Evaluate the testing process CBC Computer Systems Servicing NC II 2 UNIT OF COMPETENCY CORE COMPETENCIES (160 hours) MODULE TITLE 1. Install and configure 1.1 Installing and Computer systems configure Computer systems LEARNING OUTCOMES 1.1.1 Assemble computer hardware NOMINAL DURATION 1.1.2 Prepare installer 1.1.3 Install operating system and drivers for peripherals/devices 50 hours 1.1.4 Install application software 1.1.5 Conduct testing and documentation 2. Set-up computer networks 2.1 Setting-Up Computer Networks 2.1.1 Install network cables 2.1.2 Set network configuration 2.1.3 Set router/Wi-Fi/ wirelessaccess point/repeater configuration 50 hours 2.1.4 Inspect and test the configured computer networks 3. Set-up Computer Server 3.1 Setting-up Computer Server 3.1.1 Set-up user access 3.1.2 Configure network services 3.1.3 Perform testing, documentation and pre deployment procedures 4. Maintain and repair computer systems and networks 4.1 Maintaining and repairing computer systems and networks 30 hours 4.1.1 Plan and prepare for maintenance and repair 4.1.2 Maintain computer systems and networks 4.1.3 Diagnose faults of computer systems and networks 30 hours 4.1.4 Rectify/correct defects in computer systems and networks 4.1.5 Inspect and test the computer systems and networks CBC Computer Systems Servicing NC II 3 RESOURCES: QTY TOOLS ITEM 10 pcs Screwdriver (standard) 10 pcs Screwdriver (Philips) 10 pcs QTY 26 units EQUIPMENT ITEM QTY MATERIALS ITEM Desktop Computer 400 pcs. RJ 45 10 Laptop computer/Netbook 25 pcs. Modular box (RJ45) Long nose pliers 10 Computers for server 20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48” 10 pcs Mechanical pliers 10 Server cabinet/Frame 1 box UTP cable 10 sets Allen wrench 20 pcs Patch panel (48-ports) 1 can Contact cleaner 10 pcs Crimping tools 10 sets Working tables 1 piece Whiteboard 10 pcs Soldering iron 1 unit Internet subscription (at least 2 MBPS) 1 lot Fastener 10 pcs Solder sucker 10 units Uninterruptible Power Supply (UPS) 5 pcs Wire stripper 10 unit Hub / Switch 1 unit Portable electric hand drill 2 units Managed switch 1 set Drill bit 1 Network controller 5 sets Precision screw drivers 11 ADSL Router with Wi-Fi 10 Wireless Access Point 1 unit PC Video camera 2 units External optical drive 1 unit USB External HD 1 unit Network External HD 1 unit scanner 1 unit USB printer 1 unit Network printer 11 pieces 10 units 5 units 1 spool 8 pcs Filler (lead-free) Fiber optic cable 2 meters (terminated) Flash disk / Memory stick Electronic tester VOM LAN Cable tester * Minimum quantity recommended for a Class size of 25 trainees. QTY INSTALLERS / SOFTWARE 10 Desktop OS (license for proprietary software) 10 Network OS (license for proprietary software) 10 Office productivity software (license for proprietarysoftware) 20 Anti-virus (license for proprietary software) 5 Disk utility software 5 Virtualization software (license for proprietary software) 5 Disk creator software 5 Disk image software NOTE: For free Open source systems users - Institutions should own at least one (1) valid license for the following: Desktop OS, Network OS, Office Productivity Software and Antivirus. CBC - COMPUTER SYSTEM SERVICING NCII 4 QUANTITY RESOURCES / MANUALS 26 pieces Motherboard’s manual and installer 10 pieces Device driver installer 1 lot Assorted Computer book, PC Magazines and journals 1 liter Alcohol Isopropyl 70% ASSESSMENT METHODS: Hands on Direct observation Practical demonstration Oral and written exam COURSE DELIVERY: Lecture-demonstration Self-paced instruction Group discussion TRAINER’S QUALIFICTION (TQ II) Must be a Holder of National TVET Trainer’s Certificate (NTTC) Level 1 Must be a holder of National Training METHODOLOGIES I (TM1) Must have at least 2 years relevant job/industry experience *Optional. Only when required by the hiring institution CBC COMPUTER SERVICING NCII -5- B. MODULES OF INSTRUCTION BASIC COMPETENCIES COMPUTER SYSTEMS SERVICING NC II Unit of Competency : PARTICIPATE IN WORKPLACE COMMUNICATION Module Title : PARTICIPATING IN WORKPLACE COMMUNICATION Module Descriptor : This unit covers the knowledge, skills and attitudes required to gather, Interpret and convey information in response to workplace requirements. Nominal Duration : 10 Hours Summary of Learning Outcomes: LO1. Obtain and convey workplace information LO2. Perform duties following workplace instructions LO3. Complete relevant work related documents LO4. Develop effective workplace relationship including personal values and beliefs related to Gender and Development (GAD) LO5. Practice good manners and right conduct (GMRC) Details of Learning Outcomes: LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION Assessment Criteria 1. Specific and relevant information is accessed from appropriate sources 2. Effective questioning, active listening and speaking skills are used to gather and convey information 3. Appropriate medium Is used to transfer information and ideas 4. Appropriate non- verbal Communication is used 5. Appropriate lines of communication with supervisors and colleagues are identified and followed 6. Defined workplace procedures for the location and storage of information are used 7. Personal interaction is carried out clearly and concisely Content Parts of speech Sentence construction Effective communication Conditions Methodologies (The students must be provided w/ the ff.) Writing materials (pen & paper) References (books) Manuals CBLM Group discussion Lecture Demonstration Assessment Methods Oral evaluation Written examination Observation LO2. PERFORM DUTIES FOLLOWING WORK PLACE INSTRUCTIONS Assessment Criteria Content 1. Written notices and Parts of speech instructions are read and Sentence construction interpreted in accordance with Effective organizational guidelines communication 2. Routine written instruction are followed based on established procedures 3. Feedback is given to workplace CBC Computer Systems Servicing NC II Conditions Methodologies (The students must be provided w/ the ff.) Writing materials (pen & paper) References (books) Manuals CBLM Group discussion Lecture Demonstration Assessment Methods Oral evaluation Written examination Observation 6 supervisor based instructions/ information received 4. Workplace interactions are conducted in a courteous manner 5. Where necessary, clarifications about routine workplace procedures and matters concerning conditions of employment are sought and asked from appropriate sources 6. Meetings outcomes are interpreted and implemented LO3. COMPLETE RELEVANTS WORK RELATED DOCUMENTS Conditions (The students must be Assessment Criteria Content Methodologies provided w/ the ff.) 1. Range of forms relating to conditions of employment are completed accurately and legibly 2. Workplace data is recorded on standard workplace forms and documents 3. Errors in recording information on forms/ documents are identified and acted upon 4. Reporting requirements to supervisor are completed according to organizational guidelines Parts of speech Sentence construction Effective communication Writing materials (pen & paper) References (books) Manuals CBLM Group discussion Lecture Demonstration Assessment Methods Oral evaluation Written examination Observation LO4. DEVELOP EFFECTIVE WORKPLACE RELATIONSHIP INCLUDING PERSONAL VALUES AND BELIEFS RELATED TO GENDER AND DEVELOPMENT (GAD) Assessment Criteria 1. Workplace relationship are observing personal values and beliefs on gender equality and sensitivity 2. Gender sensitivity issues and concerns are discussed applying gender-fair in the workplace 3. The role and objective of gender sensibility awareness 4. Analyzing the different manifestation of gender inequality in TVET, society and enterprise 5. Gender inequality are responded in accordance with company’s policy and procedures Content Personal values and beliefs related to gender Gender identification Sexual orientation Gender inequality in TVET, society and enterprise Conditions Methodologies (The students must be provided w/ the ff.) Practical Work Area/ Laboratory Learning materials (CBLM) Methodologies provided w/ the ff.) There are five levels in Maslow's pyramid. From the bottom of the hierarchy upwards, the needs are: - physiological (food and clothing), CBC Computer Systems Servicing NC II Demonstration Observation Interview/ questioning First Aid Kit Writing materials (pen & paper) LO5. PRACTICE GOOD MANNERS AND RIGHT CONDUCT (GMRC) Conditions (The students must be Assessment Criteria Content 1. Demonstrate awareness about emotions and how it affects personality 2. Define motivation in terms of drives, motives, and intrinsic vs. extrinsic motivators 3. Identify the real cost of Discussion Interaction Simulation games Assessment Methods Writing materials (pen & paper) References (books) Manuals CBLM Group discussion Lecture Demonstration Assessment Methods Oral evaluation Written examination Observation 7 conflict in your organization - safety (job security), - love and belonging needs (friendship), - esteem, - self-actualization. Unit of Competency : WORK IN A TEAM ENVIRONMENT Module Title : WORKING IN A TEAM ENVIRONMENT Module Descriptor : This unit covers the skills, knowledge and attitudes to identify one’s roles and responsibilities as a member of a team. Nominal Duration : 10 Hours Summary of Learning Outcomes: LO1. Describe team role and scope LO2. Identify one’s role and responsibility within team LO3. Work as a team member LO4. Develop effective workplace relationship including personal values and beliefs related to gender LO5. Observing gender sensibility in the workplace. LO6. Discuss the differences between sex and gender LO7. Discuss gender, identify and sexual orientation LO8. Analyze the different manifestations of gender inequality in TVET and in society, including in enterprises LO9. Discuss gender rights and based approach to sexual and reproductive health including HIVAIDS awareness and prevention Details of Learning Outcomes: LO1. DESCRIBE TEAM ROLE AND SCOPE Assessment Criteria 1. The role and objective of the team is identified from available sources of information 2. Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources Content Parts of speech Sentence construction Effective communication Conditions Methodologies (The students must be provided w/ the ff.) Writing materials (pen & paper) References (books) Manuals CBLM Lecture/ Discussion Group Work Role Play Individual Work Case Study Role Play Written Test LO2. IDENTIFY ONE’S ROLE AND RESPONSIBLITY WITHIN THE TEAM Conditions (The students must be Assessment Criteria Content Methodologies provided w/ the ff.) 1. Individual roles and responsibilities within the team environment are identified 2. Roles and objectives of the team is identified from available sources of information 3. Team parameters, reporting relationships and responsibilities are identified based on team discussions and appropriate external sources Parts of speech Sentence construction Effective communication CBC Computer Systems Servicing NC II Writing materials (pen & paper) References (books) Manuals CBLM Assessment Methods Assessment Methods Lecture/ Discussion Group Work Role Play Individual Work Case Study Role Play Written Test 8 LO3. WORK AS A TEAM MEMBER Assessment Criteria 1. Effective and appropriate forms of communications are used and interactions undertaken with team members based on company practices. 2. Effective and appropriate contributions made to complement team activities and objectives, based on workplace context 3. Protocols in reporting are observed based on standard company practices. 4. Contribute to the development of team work plans based on an understanding of team’s role and objectives Content Parts of speech Sentence construction Effective communication Conditions Methodologies (The students must be provided w/ the ff.) Writing materials (pen & paper) References (books) Manuals CBLM Group work Role Play Lecture/ Discussion Assessment Methods Role Play Written Test LO4. DEVELOP EFFECTIVE WORKPLACE RELATIONSHIP INCLUDING PERSONAL VALUES AND BELIEFS RELATED TO GENDER Assessment Criteria 6. Workplace relation- ship are observing personal values and beliefs on gender equality and sensitivity Content Personal values and beliefs related to gender Conditions Practical Work Area/ Laboratory Learning materials Discussion Interaction Simulation games (CBLM) LO5. OBSERVING GENDER SENSIBILITY IN THE WORKPLACE. Conditions (The students must be Assessment Criteria Content Gender sensitive issues and concerns Assessment Methods Methodologies provided w/ the ff.) Practical Work Area/ Laboratory Learning materials Demonstration Observation Interview/ questioning First Aid Kit Writing materials (pen & paper) 1. Gender sensitivity issues and concerns are discussed applying gender-fair in the workplace Assessment Methods Methodologies (The students must be provided w/ the ff.) Discussion Interaction Simulation games Demonstration Observation Interview/ questioning (CBLM) First Aid Kit Writing materials (pen & paper) LO6. DISCUSS THE DIFFERENCES BETWEEN SEX AND GENDER Conditions (The students must be Assessment Criteria Content Methodologies provided w/ the ff.) 1. Discussion between sex and gender difference within the team Differences between sex and gender CBC Computer Systems Servicing NC II Practical Work Area/Laboratory Learning materials (CBLM) First Aid Kit Writing materials (pen & paper) Discussion Interaction Simulation games Assessment Methods Demonstration Observation Interview/ questioning 9 LO7. DISCUSS GENDER IDENTIFY AND SEXUAL ORIENTATION Conditions (The students must be Assessment Criteria Content 1. Significance of Identifying gender within team 2. Sexual orientation are discussed withinteam Practical Work Area/Laboratory Learning materials (CBLM) First Aid Kit Writing materials (pen & paper) Gender identification Sexual orientation Assessment Methods Methodologies provided w/ the ff.) Discussion Interaction Simulation games Demonstration Observation Interview/ questioning LO8. ANALYZE THE DIFFERENT MANIFESTATION OF GENDER INEQUALITY IN TVET AND IN SOCIETY, INCLUDING IN ENTERPRISE Conditions (The students must be Assessment Assessment Criteria Content Methodologies provided w/ the ff.) 1. The role and objective of gender sensibility awareness 2. Analyzing the different manifestation ofgender inequality in TVET, society and enterprise 3. Gender inequalityare responded in accordance with company’s policyand procedures Gender inequality in TVET, society and enterprise Practical Work Area/ Laboratory Learning materials (CBLM) First Aid Kit Writing materials (pen & paper) Methods Demonstration Observation Interview/ questioning Discussion Interaction Simulation games LO9. DISCUSS GENDER AND RIGHTS BASED APPROACH TO SEXUAL AND REPRODUCTIVE HEALTH INCLUDING HIV-AIDS AWARENESS AND PREVENTION Assessment Criteria 1. Promote the genderand rights based approach to sexual and reproductive health within the team 2. Promote HIV-AIDS awareness and prevention within team members Conditions Content Gender and rights based approach to sexual and reproductive health HIV-AIDS awareness and prevention Practical Work Area/ Laboratory Learning materials (CBLM) First Aid Kit Writing materials (pen & paper) Assessment Methods Methodologies (The students must be provided w/ the ff.) Discussion Interaction Simulation games Demonstration Observation Interview/ questioning Unit of Competency : PRACTICE CAREER PROFESSIONALISM Module Title : PRACTICING CAREER PROFESSIONALISM Module Descriptor : This unit covers the knowledge, skills and attitudes in promoting career growth and advancement. Nominal Duration : 10 Hours Summary of Learning Outcomes : LO1. Integrate personal objectives with organizational goals. LO2. Set and meet work priorities. LO3. Maintain professional growth and development. LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS. Assessment Criteria 1. Personal growth and work plans are pursued towards improving the qualifications set for the profession 2. Intra- and interpersonal relationships is are maintained in Conditions Content Parts of speech Sentence construction Effective communication CBC Computer Systems Servicing NC II (The students must be provided w/ the ff.) Writing materials (pen & paper) References (books) Manuals CBLM Assessment Methods Methodologies Discussion Interaction Portfolio Assessment Interview Simulation/ Role-plays Observation 10 the course of managing oneself based on performance evaluation 3. Commitment to the organization and its goal is demonstrated in the performance of duties Third Party Reports Exams and Tests LO2. SET AND MEET WORK PRIORITIES. Assessment Criteria Conditions Content 1. Competing demands are prioritized to achieve personal, team and organizational goals and objectives. 2. Resources are utilized efficiently and effectively to manage work priorities and commitments 3. Practices along economic use and maintenance of equipment and facilities are followed as per established procedures Parts of speech Sentence construction Effective communication Writing materials (pen & paper) References (books) Manuals CBLM Unit of Competency : Assessment Methods Methodologies (The students must be provided w/ the ff.) Discussion Interaction Portfolio Assessment Interview Simulation/ Role-plays Observation Third Party Reports Exams and Tests PRACTICE OCCUPATIONAL SAFETY AND HEALTH POLICIES AND PROCEDURES Module Title : PRACTICING OCCUPATIONAL SAFETY AND HEALTH POLICIES AND PROCEDURES Module Descriptor : This unit covers the knowledge, skills and attitudes required to identify OSH compliance requirements, prepare OSH requirements for compliance, and perform tasks in accordance with relevant OSH policies and procedures Nominal Duration : 10 Hours Summary of Learning Outcomes: LO1 Identify OSH compliance requirements LO2 Prepare OSH requirements for compliance LO3 Perform tasks in accordance with relevant OSH policies and procedures LO4. GREENTVET Details of Learning Outcomes: LO1. IDENTIFY OSH COMPLIANCE REQUIREMENTS Assessment Criteria 1. Relevant OSH requirements, regulation, policies and procedures are identified in accordance with workplace policies and procedures 2. OSH activity non conformities are conveyed to appropriate personnel 3. OSH preventive and control requirements are identified in accordance with OSH work policies and procedures Content Parts of speech Sentence construction Effective communication Conditions Writing materials (pen & paper) References (books) Manuals CBLM LO2. PREPARE OSH REQUIREMENTS FOR COMPLIANCE Conditions (The students must be Assessment Criteria Content 1. OSH work activity material, Parts of speech CBC Computer Systems Servicing NC II Writing materials Written Exam Demonstration Observation Interviews / Questioning Lecture Group Discussion Assessment Methods Methodologies provided w/ the ff.) Assessment Methods Methodologies (The students must be provided w/ the ff.) Lecture Written Exam 11 tools and equipment requirements Sentence construction are identified in accordance with Effective workplace policies and procedures communication 2. Required OSH materials, tools and equipment are acquired in accordance with workplace policies and procedures 3. Required OSH materials, tools and equipment are arranged/ placed in accordance with OSH work standards (pen & paper) References (books) Manuals CBLM Demonstration Observation Interviews / Questioning Group Discussion LO3. PERFORM TASKS IN ACCORDANCE WITH RELEVANT OSH POLICIES AND PROCEDURE Conditions Assessment (The students must be Assessment Criteria Content Methodologies Methods 1. Relevant OSH work procedures are identified in accordance with workplace policies and procedures 2. Work Activities are executed in accordance with OSH work standards 3. Non-compliance work activities are reported to appropriate personnel Parts of speech Sentence construction Effective communication provided w/ the ff.) Writing materials (pen & paper) References (books) Manuals CBLM LO4. GREENTVET Assessment Criteria 1. Able to name the requirements that are made on sustainable learning venues 2. Are able to explain the characteristics of Green TVET institutions 3. Are able to discuss the approach as well as reference systems helpful for greening TVET institutions 4. Are able to list potential topics, appropriate methods and a suitable procedure for greening TVET institutions. Content The need for transforming learning venues Characteristics and approach of greening TVET institutions Refference systems Potencial topics and Focal areas Methods to involve stakeholders Implementation procedure Conditions Group Discussion (The students must be provided w/ the ff.) Methodologies Online seminar Cooperative work Written Exam Demonstration Observation Interviews / Questioning Lecture Assessment Methods Written Exam Demonstration Observation Interviews / Questioning Lecture Group Discussion Case study CBC Computer Systems Servicing NC II 12 COMMON COMPETENCIES COMPUTER SYSTEMS SERVICING NC II UNIT OF COMPETENCY : APPLY QUALITY STANDARDS MODULE TITLE : APPLYING QUALITY STANDARDS MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Assess quality of received materials LO2. Assess own work LO3. Engage in quality improvement Details of Learning Outcomes: LO1. ASSESS QUALITY OF RECEIVED MATERIALS Assessment Criteria Conditions Content 1. Work instruction obtained and work carried out in accordance with standard operating procedures. 2. Received materials checked against workplace standards and specifications. 3. Faulty materials related to work are identified and isolated 4. Faults and any identified causes recorded and or reported to the supervisor concerned in accordance with workplace procedures 5. Faulty materials are replaced in accordance with workplace procedures Reading skills required to interpret work instruction Workplace standards and specifications Procedures in obtaining and carrying out work instructions Quality checking procedures Fault identification and (The students must be provided w/ the ff.) Methodologies Work Instructions Manuals (operation manual of the company /manufacturer’s instruction/service manual) Lecture- Hands-on demonstration Direct Assessment Methods Self-paced observation instruction Group discussion Practical demonstration Company/ workplace standards and specifications reporting Safety and environmental aspects of production process Carry out work in accordance with policies and procedures LO2. ASSESS OWN WORK Assessment Criteria 1. Documentation relative to quality within the company identified and used 2. Completed work checked against workplace standards and specifications 3. Errors are identified and Isolated 4. Information on the quality and other indicators of production procedures recorded in accordance Content Communication skills needed to interpret and apply defined work procedures Identifying errors (deviation from customer and or organization requirements) CBC Computer Systems Servicing NC II Conditions (The students must be provided w/ the ff.) Organization work procedures Manufacturer’s Instruction Manual Customer Requirements Other forms Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced instruction Group discussion observation Practical demonstration 13 with workplace procedures 5. In cases of deviation from specific quality standards, causes documented and reported in accordance with the workplace’s standard operating procedures. LO3. ENGAGE IN QUALITY IMPROVEMENT Assessment Criteria 1. Process improvement procedures participated in relative to workplace assignment 2. Work carried out in accordance with process improvement procedures 3. Performance of operation or quality of product of service to ensure customer satisfaction monitored Content Relevant production processes, materials and products Safety and environmental aspects of production processes Critical thinking Quality improvement processes Conditions (The students must be provided w/ the ff.) Organization work procedures Manufacturer’s Instruction Manual Customer Requirements Other forms Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced instruction Group discussion observation Practical demonstration UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS MODULE TITLE : PERFORMING COMPUTER OPERATIONS MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and values needed to perform computer operations which include in putting, accessing, producing, and transferring data using the appropriate hardware and software. NOMINAL DURATION : 20 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for tasks to be taken/undertaken LO2. Input data into computer LO3. Access information using computer LO4. Produce output/data using computer systems LO5. Use basic functions of a Web browser to locate information LO6. Maintain computer equipment and systems Details of Learning Outcomes: LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN Assessment Criteria 1. Requirements of tasks determined in accordance with the required output 2. Appropriate hardware and software selected according to task assigned and required outcome 3. Task planned to ensure that OH and S guidelines and procedures followed 4. Client-specific guidelines and procedures followed Content Conditions (The students must be provided w/ the ff.) Methodologies Reading and comprehension Equipment: Lectureskills required to interpret work - 1 unit of computer demonstration instructions and tointerpret basic - voltage regulator/ Self-paced user manuals UPS OH and S principles instruction Learning Materials: and responsibilities Group discussion Main types of Learning manuals computers and basic Work instruction features of different operating Hand-outs systems Supplies/materials: Main parts of a Computer Operating system Storage devices and CBC Computer Systems Servicing NC II Assessment Methods Hands-on Direct observation Practical demonstration 14 5. Required data security guidelines applied in accordance with existing procedures basic categories of memory Relevant types of Software General security, privacy legislation and copyright LO2. INPUT DATA INTO COMPUTER Assessment Criteria 1. Data entered into the computer using appropriate program/ application in accordance with company procedure 2. Accuracy of information checked and information saved in accordance with standard operating procedures 3. Inputted data stored in storage media according to requirements 4. Work performed within ergonomic guidelines Content Relevant types of Software Communication skills to identify lines of communication, request advice, followinstructions and receive feedback Storage devices and basic categories of memory Basic ergonomics of keyboard and computer user LO3. ACCESS INFORMATION USING COMPUTER Assessment Criteria 1. Correct program/ application selected based on job requirements 2. Program/application containing the information required accessed according to company procedures 3. Desktop icons correctly selected, opened and closed for navigation purposes 4. Keyboard techniques carried out in line with OHS requirements for safe use of keyboards Content Relevant types of Software Communication skills to identify lines of communication, request advice, follow instructions and receive feedback Storage devices and basic categories of memory Basic ergonomics of keyboard and computer user Application program Conditions (The students must be provided w/ the ff.) Methodologies Equipment: - 1 unit of computer - voltage regulator/ UPS Learning Materials: - Learning manuals - Work instruction - Hand-outs Relevant types of Software Computer peripherals Storage devices and basic categories of memory CBC Computer Systems Servicing NC II Hands-on demonstration Direct Self-paced instruction Group discussion observation Practical demonstration - Operating system - Application program Conditions (The students must be provided w/ the ff.) Methodologies Equipment: - 1 unit of computer - voltage regulator/ UPS Learning Materials: - Learning manuals - Work instruction - Hand-outs Assessment Methods Lecture- Hands-on demonstration Direct Self-paced instruction Group discussion observation Practical demonstration Supplies/materials: - Operating system - Application program provided w/ the ff.) Lecture- Supplies/materials: LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM Conditions (The students must be Assessment Criteria Content 1. Entered data processed using appropriate software commands 2. Data printed as required using computer hardware/ peripheral devices in accordance with standard operating procedures 3. Files and data transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures Assessment Methods Equipment: - 1 unit of computer - voltage regulator/ UPS Learning Materials: - Learning manuals - Work instruction - Hand-outs Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced instruction Group discussion observation Practical demonstration Supplies/materials: - Operating system - Application Program - Disks 15 LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION Conditions (The students must be Assessment Criteria Content Methodologies Assessment Methods provided w/ the ff.) 1. Information requirements for Internet search established 2. Browser launched 3. Search engine loaded 4. Appropriate search criteria and/or URL of site entered 5. Relevant links followed to locate required information 6. Useful pages bookmarked or printed as required Web surfing Web browsers Search engines URLS and keywords Links Bookmarking Equipment: Lecture- 1 unit of computer demonstration - voltage regulator/ Self-paced UPS Learning Materials: instruction - Learning manuals Group discussion - Work instruction - Hand-outs Hands-on Direct observation Practical demonstration Supplies/materials: - Operating system Application Program Disks Paper LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS Conditions (The students must be Assessment Criteria Content provided w/ the ff.) 1. Procedures for ensuring security of data, including regular back-ups and virus checks implemented in accordance with standard operating procedures 2. Basic file maintenance procedures implemented in line with standard operating procedures Security measures Anti-virus software/ programs File Management Methodologies Equipment: Lecture- 1 unit of demonstration computer Self-paced - voltage regulator/UPS instruction Learning Materials: Group discussion - Learning manuals - Work instruction - Hand-outs Supplies/ materials: - Operating system - Application Program Assessment Methods Hands-on Direct observation Practical demonstration UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATION MODULE TITLE : PERFORMING MENSURATION AND CALCULATION MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and values needed identify, care, and use measuring instruments. NOMINAL DURATION : 10 QUALIFICATION LEVEL : NC II hours SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Select measuring instruments LO2. Carry out measurements and calculation LO3. Maintain measuring instruments Details of Learning Outcomes: LO1. SELECT MEASURING INSTRUMENTS Assessment Criteria 1. Object or component to be measured identified 2. Correct specifications Content Conditions (The students must be provided w/ the ff.) Methodologies Assessment Methods Types of components Try square Lecture- Protractor Hands-on and object to be identified demonstration Direct CBC Computer Systems Servicing NC II 16 obtained from relevant source 3. Measuring tools selected in line with job requirements Knowing the correct specifications of the relevant Steel rule Taper instruction sources Identify the necessary measuring tools in selecting Self-paced Group discussion observation Practical demonstration the job requirements Reading skills required to interpret work instruction Communication skills LO2. CARRY OUT MEASUREMENTS AND CALCULATION Conditions (The students must be Assessment Criteria Content provided w/ the ff.) 1. Appropriate measuring instrument selected to achieve required outcome. 2. Accurate measurements obtained for job. 3. Calculation needed to complete work tasks are performed using the four fundamentals operations (addition, subtractions, multiplication and division) 4. Calculation involving fractions, percentages, and mixed numbers used to complete workplace tasks. 5. Instruments read to the limit of accuracy of the tool. Assessment Methods Identifying appropriate Torque gauge Lecture- measuring instruments to be Combination Hands-on demonstration used. gauge Direct Use accurate measurements for the tasks given. Using the four fundamental of mathematical operations Introducing proper procedure in calculating fractions, percentages, and mixednumbers to perform in the given tasks. Self-paced Volume instruction Area Circumference Thickness Group discussion observation Practical demonstration Reading skills required to interpret work instruction Communication skills LO3. MAINTAIN MEASURING INSTRUMENTS Assessment Criteria 1. Measuring instruments not dropped to avoid damage. 2. Measuring instruments cleaned before and after using. 3. Proper storage of instruments undertaken according to the manufacturer’s specifications and standard operating procedures. Methodologies Content Using appropriate instruments tools to avoid damage. Proper procedure in cleaning up the workplace before and after using Identifying the proper storage of the instruments to be kept that met the manufacturer’s specifications and standard to avoid damage in mismatching. Conditions (The students must be provided w/ the ff.) Methodologies Straight edge Steel rule demonstration Displacement Inside diameter instruction Outside diameter Thickness Taper Out of roundness LectureSelf-paced Group discussion Assessment Methods Hands-on Direct observation Practical demonstration Reading skills required to interpret work instruction Communication skills UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWING MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL DRAWING MODULE DESCRIPTION : This module covers the knowledge, skills and attitude and values needed to prepare/interpret diagrams, engineering abbreviation and drawings, symbols and dimensions CBC Computer Systems Servicing NC II 17 NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Identify different kinds of technical drawings LO2. Interpret technical drawing LO3. Prepare/make changes on electrical/electronic schematics and drawings Details of Learning Outcomes: LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS Assessment Criteria Conditions Content 1. Correct technical drawing selected according to job requirements 2.Technical drawings segregated in accordance with the types and kinds of drawings. Drawing conventions Symbols Dimensioning conventions Markup/notation of drawings (The students must be provided w/ the ff.) Schematic diagrams Methodologies Lecture- Hands-on demonstration Direct Charts Block instruction diagrams Layout plans Location plans Process and Assessment Methods Self-paced Group discussion observation Practical demonstration Instrumentation diagrams Loop diagrams System control diagrams LO2. INTERPRET TECHNICAL DRAWING Assessment Criteria 1. Components, assemblies or objects recognized as required 2. Dimensions of the key features of the objects depicted in the drawing correctly identified 3. Symbols used in the drawing identified and interpreted correctly 4. Drawing checked and validated against job requirements or equipment in accordance with standard operating procedures Content Reading skills required to interpret work instructions Skills in interpreting Conditions (The students must be provided w/ the ff.) Schematic diagrams Methodologies Lecture- Hands-on demonstration Direct Charts Block instruction electrical / electronic signs diagrams and symbols Layout plans Location plans Process and Assessment Methods Self-paced Group discussion observation Practical demonstration Instrumentation diagrams Loop diagrams System control diagrams LO3. PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC SCHEMATICS AND DRAWINGS Conditions (The students must be Assessment Criteria Content Methodologies Assessment provided w/ the ff.) Methods 1. Electrical/ Electronic schematic drawn and correctly identified 2. Correct drawing identified, Components/ Mathematics Communication skills dividers CBC Computer Systems Servicing NC II Lecture- demonstration Self-paced Hands-on Direct 18 equipment selected and used in accordance with job requirements Drawing boards instruction Rulers T-square Calculator Group discussion observation Practical demonstration UNIT OF COMPETENCY : USE HAND TOOLS MODULE TITLE : USING HAND TOOLS MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes on the safe use, handling and maintenance of tools. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for tasks to be undertaken LO2. Prepare hand tools LO3. Use appropriate hand tools and test equipment LO4. Maintain hand tools Details of Learning Outcomes: LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN Assessment Criteria 1. Tasks to be undertaken properly identified. 2. Appropriate hand tools Identify 3. Hand tools selected according to the task requirements Content Identifying appropriate hand tools Identifying tasks Selecting appropriate hand tools Conditions (The students must be provided w/ the ff.) Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers, pliers, punches LO2. PREPARE HAND TOOLS Assessment Criteria Content 1. Appropriate hand tools Operation of hand tools checked for proper operation and Function of hand tools safety Common faults of hand 2. Unsafe or faulty tools identified tools 3. Marked all tools for repair according to standard hand tools company procedures Safety requirements of Wrenches files Conditions (The students must be provided w/ the ff.) Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers, pliers, punches Wrenches files Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced observation instruction Group discussion demonstration Methodologies Practical Assessment Methods Lecture- Hands-on demonstration Direct Self-paced observation instruction Group discussion demonstration Practical Preparing tools CBC Computer Systems Servicing NC II 19 LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT Conditions (The students must be Assessment Criteria Content provided w/ the ff.) Methodologies Assessment Methods 1. Tools used according to Function of tools Cleaning Hands-on Lubricating Safety requirements of Lecture- tasks undertaken Tightening demonstration Direct Simple tool tools 2. All safety procedures in using tools observed at all times 3. Malfunctions, unplanned or unusual events reported to the supervisor Proper used of tools Creating report for repairs Hand malfunctions, unplanned or unusual events sharpening Self-paced observation instruction Group discussion demonstration Practical Adjustment using correct procedures LO4. MAINTAIN HAND TOOLS Assessment Criteria Content 1. Tools used according to tasks undertaken 2.Routine maintenance of tools Conditions (The students must be provided w/ the ff.) Maintenance of tools Cleaning Storage of tools Lubricating Standard operational Tightening Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced undertaken according to standard procedures, principles and instruction operational procedures, principles techniques in maintaining a and techniques tools Group discussion observation Practical demonstration 3.Tools stored safely in appropriate locations in accordance with manufacturers specifications or standard operating procedures UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL WIRING AND ELECTRONICS CIRCUIT MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING AND ELECTRONICS CIRCUIT COMPONENT MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and values needed to terminate and connect electrical wiring and electronic circuits. NOMINAL DURATION : 20 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits LO2. Terminate/connect wiring/electronic circuits LO3. Test termination/connections of electrical wiring/electronics circuits CBC Computer Systems Servicing NC II 20 Details of Learning Outcomes: LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICALWIRING/ELECTRONICS CIRCUITS Assessment Criteria 1. Materials checked according to specification and tasks 2. Appropriate tools and equipment selected according to tasks requirements 3. Task is planned to ensure OH & S guidelines and procedures followed. 4. Electrical wiring/electronic, circuits correctly prepared for connecting/termination in accordance with instructions and worksite procedures. Content Methodologies Assessment Methods Tools and equipment Lecture- Hands-o needed to perform the given - Soldering lead demonstration specification - Pliers Direct - Personal Protective instruction and equipment as required in Equipment the given tasks - Goggles Identified the materials Conditions (The students must be provided w/ the ff.) Used appropriate tools Self-paced Group discussion observation Practical demonstration Prior planning to perform the specific guidelines and procedures Ensuring the accuracy and correctness of electrical/wiring and electronicsconnections to be used and placed in the worksite. Reading skills required to interpret work instruction Communication skills LO2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS Conditions (The students must be Assessment Criteria Content provided w/ the ff.) 1. Safety procedures in using tools observed at all times and appropriate personalprotective equipment used 2. All works undertaken safety in accordance with the workplace and standardprocedures. 3. Appropriate ranges of methods in termination/connection used according to specifications, manufacturer’s requirements and safety. 4. Correct sequence of operation followed 5. Accessories used adjusted, if necessary 6. Confirm termination/connections undertaken successfully in accordance with jobspecification. Provide necessary safety procedures in using tools and appropriate protectiveequipment in the worksite. Tasks given are based to standards procedures in accordance with the safety requirements. Identifying appropriate methods in terminating connection are according to prescribed standards. Using proper sequence of operation Jobs performance must be Materials Cables Soldering lead Wires Tools and equipment Pliers Cutters Screw drivers Soldering gun Multi-tester Personal protective equipment Goggles Gloves Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced instruction Group discussion observation Practical demonstration in accordance with the standard procedures. Reading skills required to interpret work instruction Communication skills CBC Computer Systems Servicing NC II 21 LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS Assessment Criteria Content 1. Testing of all completed termination/connections of electric wiring/electronic circuits conducted for compliance with specification and regulations using appropriate procedures and equipment 2. Wiring and circuits checked using specified testing procedures 3. Unplanned events or conditions responded to in accordance with established procedures. Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection Identify the accurate tools to checked the specified wiring circuits Reading skills required to interpret work instruction Communication skills Responding as compliance with the standard established procedures Conditions (The students must be provided w/ the ff.) Materials Cables Soldering lead Wires Tools and equipment Pliers Cutters Screw drivers Soldering gun Multi-tester Personal protective equipment Goggles Gloves Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced instruction Group discussion observation Practical demonstration UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENTS MODULE TITLE : TESTING ELECTRONIC COMPONENTS MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes required to test electronic components. It includes competencies in determining the criteria for testing electronics components, planning an approach for component testing, testing the components and evaluating the testing process. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Determine criteria for testing electronics components LO2. Plan an approach for component testing LO3. Test components LO4. Evaluate the testing process Details of Learning Outcomes: LO1. DETERMINE CRITERIA FOR TESTING ELECTRONICS COMPONENTS Assessment Criteria 1. Work instructions are obtained and clarified based on job order or client requirements 2. Responsible person is consulted for effective and proper work coordination 3. Data sheets/Application notes are obtained and interpreted based on manufacturer’s specifications 4. Testing criteria are defined to ensure that components Content Conditions (The students must be provided w/ the ff.) Methodologies Assessment Methods Conversion of units. Tools and equipment Film Viewing Knowledge in 5S - Set of Pliers Individualized observation of application and observation of - Set of Screw Learning required time frame. drivers Direct Student tasks and - Set of Wrenches Laboratory questions related handling and disposal of - Hand drills Experience to required chemicals - Hack Saw On-the-Job knowledge - Set of files Training - Tin Snip Knowledge of proper Identifying sources of electricity Work efficiently and systematically. CBC Computer Systems Servicing NC II - Hammer Project Method Direct application to Demonstration with oral questioning Third party 22 meet technical and quality requirements 5. Document and communicate testing criteria to relevant personnel report Skills in testing electronic components Observing waveform using Assessment Criteria Content Portfolio Conditions (The students must be provided w/ the ff.) Methodologies Assessment Methods Tools and equipment Film Viewing functions and characteristics - Set of Pliers Individualized observation of of basic electronic - Set of Screw Learning components drivers Direct Student tasks and - Set of Wrenches Laboratory questions related - Hand drills Experience to required - Hack Saw On-the-Job knowledge - Set of files Training - Tin Snip Basic terms concept, Proper ways in testing electronic components. Testing and measuring instruments and tools. Reading skills required to interpret work instructions. Communication skills. Project Method Direct application to Demonstration with oral - Hammer questioning - Variable DC power - Digital VOM report - Analog VOM Written test - Dual Tracem Portfolio Third party triggired oscilloscope - function generator Materials - Cables - soldering lead - wires LO3. TEST COMPONENTS Assessment Criteria 1. Testing methods are applied to ensure that products meet creative, production and technical requirements 2. Problems and faults detected by testing are recorded and remedial steps taken in records system is documented 3. Problems and faults detected during testing are resolved in accordance with agreed project or industry practice 4. Evaluate final products against the previously determined criteria 5. Testing process is documented and summarized evaluation report is submitted to relevant personnel Written test oscilloscope. LO2. PLAN AN APPROACH FOR COMPONENT TESTING 1. Various testing methods are Identified based on types of electronic components 2. Characteristics and appropriateness of testing methods to be used during development and on completion is determined 3. Testing methods are considered/selected in relation to appropriate testing strategy 4. Plan for testing components is developed at specified points during development and on completion 5. Required test & measuring instruments and tools are prepared and checked in accordance with established procedures 6. Records system is established to document testing results, including problems and faults Content Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection Identify the accurate tools to checked the specified wiring circuits Reading skills required to interpret work instruction Communication skills Responding as compliance Conditions (The students must be provided w/ the ff.) Materials Cables Soldering lead Wires Tools and equipment Pliers Cutters Screw drivers Soldering gun Multi-tester Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced instruction observation Group discussion with the standard established procedures CBC Computer Systems Servicing NC II 23 LO3. EVALUATE THE TESTING PROCESS Assessment Criteria 1. Testing methods that were successful and those that led to difficulties are identified based on industry standards 2. Testing process and records system are evaluated based on standard procedures 3. Test results/findings are documented for subsequent components testing. Content Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection Identify the accurate tools to checked the specified wiring circuits Reading skills required to interpret work instruction Communication skills Responding as compliance Conditions (The students must be provided w/ the ff.) Materials Cables Soldering lead Wires Tools and equipment Pliers Cutters Screw drivers Soldering gun Multi-tester PPE Methodologies Assessment Methods Lecture- Hands-on demonstration Direct Self-paced instruction observation Group discussion with the standard established procedures CORE COMPETENCIES COMPUTER SYSTEMS SERVICING NC II UNIT OF COMPETENCY : INSTALL AND CONFIGFURE COMPUTER SYSTEMS AND NETWORKS UNIT MODULE : INSTALLING AND CONFIGFURE COMPUTER SYSTEMS AND NETWORKS MODULE DESCRIPTOR : NOMINAL DURATION : This module covers the outcomes required in installing, assembling and testing computers and common peripherals 50 hours QUALIFICATION LEVEL : NC II PREREQUISITE : NC I SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Assemble computer hardware LO2. Prepare installer LO3. Install operating system and drivers for peripherals/ devices LO4. Install application software LO5. Conduct test Details of Learning Outcomes: LO1. ASSEMBLE COMPUTER HARDWARE Assessment Criteria 1. Unit Assembly Is Planned And Prepared To Ensure Oh&S Policies And Procedures Are Followed In Accordance With Systems Requirements Content Safety procedures Basic terms, concepts, functions and characteristics of PC hardware components Structure of operating CBC Computer Systems Servicing NC II Conditions (The students must be provided w/ the ff.) Methodologies Personal Protective Lectureequipment (ex. demonstration protective eyewear, anti static wrist wrap) Self-paced Electronic instruction laboratory hand Assessment Methods Hands-on Direct observation Practical 24 2. Materials Necessary To Complete The Work Are Identified And Obtained In Accordance With Established Procedures And Checked Against Systems Requirements 3. Tools, Equipment And Testing Devices Needed To Carry Out The Installation Work Are Obtained In Accordance With Established Procedures And Checked For Correct Operation And Safety 4. Computer Hardware Is Assembled In Accordance With Established Procedures And Systems Requirements 5. Basic-Input-OutputSystem (Bios) Configuration Is Performed In Accordance With Hardware Requirements. systems Familiarization with the various computer systems’ components and peripherals system configuration/ settings of computer systems and devices tools (assorted pliers, assorted screw drivers, soldering iron & desoldering tool) LAN tester Crimping tools RS 232 pin exertion/ extraction tool Flashlights Mirror (inspection) Hand-outs LO2. PREPARE INSTALLER Assessment Criteria 1. Portable bootable devices are created in accordance with software manufacturer instruction 2. Customized installers are prepared in accordance with software utilization guide and end user agreement. 3. Installation of portable applications are carried out in accordance with software user guide and software license Content Safety procedures Basic computer configuration set up System’s specifications Identifying common symptoms and problems associated with each devices Troubleshooting and isolating PC hardware problems Diagnosing and troubleshooting hardware conflicts Knowledge in installing peripherals, network devices Conditions (The students must be provided w/ the ff.) Group discussion Methodologies Personal Protective Lectureequipment (ex. demonstration protective eyewear, anti static wrist wrap) Self-paced Electronic instruction laboratory hand Group discussion tools (assorted pliers, assorted screw drivers, soldering iron & desoldering tool) LAN tester Crimping tools RS 232 pin exertion/ extraction tool Flashlights Mirror (inspection) Hand-outs demonstration Assessment Methods Hands-on Direct observation Practical demonstration and other I/O devices CBC Computer Systems Servicing NC II 25 LO3. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES Conditions (The students must be Assessment Criteria Content Methodologies Assessment Methods provided w/ the ff.) 1. Operating system (OS) is installed in accordance with established installation procedures and to comply with end-user requirements 2. Peripherals/devices drivers are installed and configured in accordance with manufacturer’s instructions and/or OS installation procedures. 3. OS and drivers updates/patches are accessed and installed in accordance with manufacturer’s recommendations and requirements 4. On-going checks of the quality of the work are undertaken in accordance with established procedures Safety procedures Basic computer configuration set up System’s specifications Identifying common symptoms and problems associated with each devices Troubleshooting and Isolating PC hardware problems Diagnosing and troubleshooting hardware conflicts Knowledge in installing peripherals, network devices Personal Protective Lectureequipment (ex. demonstration protective eyewear, anti static wrist wrap) Self-paced Electronic instruction laboratory hand Group discussion tools (assorted pliers, assorted screw drivers, soldering iron & desoldering tool) LAN tester Crimping tools RS 232 pin exertion/ extraction tool Flashlights Mirror (inspection) Hand-outs Assessment Criteria Content 1. Application software are installed Safety procedures based on software installation Basic computer guides, end-user requirements and configuration set up software license agreement System’s specifications 3. Software updates are accessed and installed in accordance with manufacturer’s recommendations and requirements Hands-on Direct observation Practical demonstration and other I/O devices LO4. INSTALL APPLICATION SOFTWARE 2. Variation to application software installation is carried out in accordance to customer/client requirements Identifying common symptoms and problems associated with each devices Troubleshooting and isolating PC hardware problems Diagnosing and troubleshooting hardware conflicts Knowledge in installing peripherals, network devices Conditions (The students must be provided w/ the ff.) Methodologies Personal Protective Lectureequipment (ex. demonstration protective eyewear, anti static wrist wrap) Self-paced Electronic instruction laboratory hand Group discussion tools (assorted pliers, assorted screw drivers, soldering iron & desoldering tool) LAN tester Crimping tools RS 232 pin exertion/ extraction tool Flashlights Mirror (inspection) Hand-outs Assessment Methods Hands-on Direct observation Practical demonstration and other I/O devices LO5. CONDUCT TESTING AND DOCUMENTATION Assessment Criteria 1. Devices / systems and/or installation is tested to determine whether it conforms to requirements 2. Stress test is conducted to Content Safety procedures Basic computer configuration set up Understanding and CBC Computer Systems Servicing NC II Conditions (The students must be provided w/ the ff.) Methodologies Assessment Methods Lecture- Hands-on equipment ( ex. demonstration protective eyewear, Direct anti static wrist wrap) Electronic instruction Personal Protective Self-paced observation Practical 26 ensure reliability of equipment in accordance with manufacturer’s instructions and system requirements 3. 5S and 3Rs are followed according to environmental policies 4. Documentation in relation to the test is forwarded to appropriate personnel and/or authority in accordance with requirements comparing various system’s specifications Identifying common symptoms and problems Troubleshooting and isolating problems Diagnosing and troubleshooting conflicts Installing peripherals, network devices and other I/O devices Knowledge in performing burn-in or testing repaired or replaced network system laboratory hand tools (assorted pliers, assorted screw drivers, soldering iron & desoldering tool) LAN tester Crimping tools RS 232 pin exertion/ Group discussion demonstration extraction tool Flashlights Sharp pointed tweezers Mirror (inspection) Hand-outs UNIT OF COMPETENCY : SET-UP COMPUTER NETWORKS MODULE TITLE : SETTING-UP COMPUTER NETWORKS MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to diagnose computer systems and networks NOMINAL DURATION : 50 hours QUALIFICATION LEVEL : NCII SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Install network cables LO2. Set network configuration LO3. Set router/Wi-Fi/ wireless access point/repeater configuration LO4. Inspect and test the configured computer networks Details of Learning Outcomes: LO1. INSTALL NETWORK CABLES Assessment Criteria 1. Cable routes are determined and planned in accordance with network design andactual installation site. 2. Network materials necessary to complete the work are identified and obtained in accordance with established procedures and checked against systems requirements 3. Tools, equipment and Content Different types of computer systems error. Software as tools for diagnosing computer systems. Conditions (The students must be provided w/ the ff.) Methodologies Tools: Lecture- Hands-on -Screw drivers demonstration (assorted) Direct -Pliers (assorted) instruction Hand tools and its uses. -Soldering iron Procedures in diagnosing -Wrenches computer systems Safety precautions testing devices needed to carry out the installation work are obtained in accordance with established procedures and checked for correct operationand safety CBC Computer Systems Servicing NC II Self-paced Group discussion Assessment Methods observation Practical demonstration -Utility software -Computer system Policies and procedures: -Procedures and guidelines Safety precautions 27 4. Appropriate personal protective equipment is used and OHS policies and procedures are followed 5. Copper cable splicing is performed based on Electronic Industries Alliance/Telecommunications Industry Association (EIA/TIA) standards 6. Network cables and cable raceway are installed in accordance with established procedures and installation requirements 7. Installation work is performed and is checked to ensure no unnecessary damage has occurred and complies with requirements 8. OHS standards and 5S principles are followed according to enterprise requirements 9. Excess components and materials are disposed of based on WEEE directives and 3Rs wastemanagement program. LO2. SET NETWORK CONFIGURATION Assessment Criteria 1. Network connectivity of each terminal is checked in accordance with network design. 2. Any fault or problem in the network system is diagnosed and remedied in line with the standard operating procedures. 3. Network interface card (NIC) settings are configured in accordance with network design. 4. Communication checking between terminals are carried out in accordance with OS network configuration guides 5. Unplanned events or conditions are responded to in accordance with established procedures Content Parts and functions of computer system Software (operating system, application software) Conditions (The students must be provided w/ the ff.) Methodologies Tools: Lecture- Hands-on - Screw drivers demonstration (assorted) Direct - Pliers (assorted) instruction Electrical theory - Wrenches Computer monitors - Utility software Techniques for Materials: diagnosing computer system Self-paced Group discussion Assessment Methods observation Practical demonstration - Connectors - Adaptors - Diskettes - CD ROM Computer system: - Complete set of working computer - Spare of all components Testing devices: - Multi-meter - Oscilloscope - Appropriate software CBC Computer Systems Servicing NC II 28 LO3. SET ROUTER/WI-FI/ WIRELESS ACCESS POINT/REPEATER CONFIGURATION Conditions (The students must be Assessment Criteria Content Methodologies Assessment Methods provided w/ the ff.) 1. Client Device systems settings are configured in accordance with manufacturers’ instructions and end-user preferences 2. Local area network (LAN) port is configured in accordance with manufacturers’instructions and network design Tools: Lecture- Hands-on procedures of different - Screw drivers demonstration components (assorted) Direct Proper repairing/replacing Wiring techniques - Pliers (assorted) instruction Power supplies - Soldering iron Determining defective - Wrenches Components Group discussion observation Practical demonstration - Utility software - Crimping tools 3. Wide area network (WAN) port is configured in accordance with manufacturers’instructions and network design Self-paced Basic networking Computer system: - Servers - Workstations 4. Wireless settings are - Printers configured in accordance manufacturers’ instructions, network design and end-user preferences Policies and procedures: 5. Security/Firewall/Advance - Procedures and settings are configured in accordance with manufacturers’ instructions and end-user preferences guidelines Testing devices: - Multi-meter - Oscilloscope - Appropriate LO4. TEST SYSTEMS AND NETWORKS Assessment Criteria 1. Computer systems and networks are tested in accordance with the job requirements 2. Information are shared from one computer to another as primary requirement incomputer networking 3. Reports are prepared and completed according to the company requirements Content Guidelines for testing computer system Conditions (The students must be provided w/ the ff.) Methodologies Computer system: Lecture- Hands-on - Servers demonstration - Workstations Direct Self-paced Advance networking Computer systems Operation - Printers instruction Digital electronics Policies and Communication procedures: Group discussion Assessment Methods observation Practical demonstration - Procedures and guidelines Testing devices: - Network cable tester - Hubs Others: - Papers (for report generation) - AC line (to supply power) CBC Computer Systems Servicing NC II 29 UNIT OF COMPETENCY : SET-UP COMPUTER SERVERS MODULE TITLE : SETTING -UP COMPUTER SERVERS MODULES DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to configure computer systems and networks NOMINAL DURATION : 30 hours CERFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Set-up user access LO2. Configure network services LO3. Perform testing, documentation and pre-deployment procedures Details of Learning Outcomes: LO1. SET-UP USER ACCESS Assessment Criteria 1. User folder is created in accordance with network operating system (NOS) features 2. User access level is configured based on NOS features and established networkaccess policies/end-user requirements. Content Inspecting work instructions according to job requirements. Planning and preparing of standard operating procedures Occupational health 3. Security check is performed in and safety accordance with established network Configuring system access policies/end-user and networks requirements Procedures in using the tools and equipments Conditions (The students must be provided w/ the ff.) Methodologies OH & S policies Lecture- Hands-on and procedures demonstration - OH & S policies Direct - manuals instruction Computer systems and Self-paced Group discussion Assessment Methods observation Practical demonstration networks - Server - Peripherals - Desktop Computers Materials - Wires and Cables - Appropriate Software - Computer - Storage Media Tools - Pliers - Philips screw driver Equipment/ testing devices - Computer Personal protective equipment - Anti-static wrist wrap CBC Computer Systems Servicing NC II 30 LO2. CONFIGURE NETWORK SERVICES Assessment Criteria 1. Normal functions of server are checked in accordance with manufacturer’s instructions 2. Required modules /add-ons are installed/updated based on NOS installation procedures 3. Network services to be configured are confirmed based on user/system requirements 4. Operation of network services are checked based on user/system requirements 5. Unplanned events or conditions are responded to in accordance with established procedures Content Occupational health and safety Testing normal function of systems and networks Procedures in checking the faults or problems Procedures in configure systems and networks Conditions (The students must be provided w/ the ff.) Methodologies OH & S policies Lecture- Hands-on and procedures demonstration - OH & S policies Direct - manuals instruction Computer Self-paced Group discussion systems and Assessment Methods observation Practical demonstration networks - Server - Peripherals - Desktop Computers Materials - Wires and Cables - Appropriate Software - Computer - Storage Media Tools - Pliers - Philips screw driver Equipment/ testing devices - Computer Personal protective equipment - Anti-static wrist wrap LO3. PERFORM TESTING, DOCUMENTATION AND PRE-DEPLOYMENT PROCEDURES Conditions (The students must be Assessment Criteria Content Methodologies Assessment Methods provided w/ the ff.) 1. Pre-deployment procedures is Occupational health and undertaken based on enterprise policies and procedures safety 2. Operation and security check Inspection of system are undertaken based on endand networks with manuals user requirements 3. Reports are prepared/completed Making documents and according to enterprise policies and reports procedures. OH & S policies Lecture- Hands-on and procedures demonstration - OH & S policies Direct - manuals instruction Computer systems and Self-paced Group discussion observation Practical demonstration networks - Server - Peripherals - Desktop Computers Materials - Wires and Cables - Appropriate Software CBC Computer Systems Servicing NC II 31 - Computer - Storage Media Tools - Pliers - Philips screw driver Equipment/ testing devices - Computer Personal protective equipment - Anti-static wrist wrap UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS MODULE TITLE : MAINTAINING AND REPAIR COMPUTER SYSTEMS AND NETWORK MODULE DESCRIPTOR : This module covers the knowledge, skills and attitude needed to maintain computer systems and networks NOMINAL DURATION : 30 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for the maintenance and repair LO2. Maintain computer systems and networks LO3. Diagnose faults of computer systems and networks LO4. Rectify/correct defects in computer systems and networks LO5. Inspect and test the computer systems and networks Details of Learning Outcomes: LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR. Assessment Criteria 1. Maintenance and/or Diagnosis of faults is planned and prepared in line with job requirements. 2. Tools, equipment and testing devices needed for the maintenance are obtained and checked for correct operation and safety 3. Materials necessary to complete the work are obtained in accordance with established procedures and checked against job requirements. 4. OHS policies and procedures are followed in line with job Content Plan/conduct maintenance Conditions (The students must be provided w/ the ff.) OHS guidelines Methodologies Lecture- Hands-on demonstration Direct procedures according to job and policies. requirements. PC Specifications Network Designs instruction Schematic Safety measures are observed at all times. Identify and diagnose faulty system. Prepare tools and test Diagrams Books/ magazines Manuals Assessment Methods Self-paced Group discussion observation Practical demonstration equipments. Identify or obtain PC specifications and schematic diagrams. CBC Computer Systems Servicing NC II 32 requirements. 5. Computer systems and networks for maintenance are checked against job/service order or instructions and specifications. Identify or obtain Network functions and specifications. LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS Conditions (The students must be Assessment Criteria Content provided w/ the ff.) 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Normal function of computer systems and networks are checked in accordance with manufacturer’s instructions. 3. Scheduled/periodic maintenance is performed in accordance with manufacturer’s requirements. 4. Where necessary, needed repairs/replacements are made in accordance with established procedures. 5. Unplanned events or conditions are responded to in accordance with established procedures Assessment Methods PC specification Lecture- Hands-on computer systems are - Schematic demonstration followed - Diagrams Direct Personal instruction protective Procedures in maintaining Methodologies Safety measures are observed. Diagnose and identify faulty systems. - Masks Repair or replace faulty - Anti-static wrist Burn-in or test repaired or replaced computer system observation Practical demonstration - Gloves and goggles Run diagnostics software. Group discussion equipments system Self-paced wraps Materials - Contact cleaners/ soap or detergents - Dust brush - Chamois or rags - Basin/ water - Diagnostics software and CDROMs Tools and test equipments - Slotted head screwdriver - Philips head screwdriver - Long nosed pliers - Allen bit wrench -Multi-tester - Spare parts LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS AND NETWORKS Conditions (The students must be Assessment Criteria Content Methodologies Assessment Methods provided w/ the ff.) 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Faults or problems in the computer systems and networks are diagnosed according to requirements and in line with the standard procedures. 3. Contingency measures PC and network Lecture- Hands-on specification demonstration - Network Cables Direct and peripherals instruction Diagnose and identify - UTP Cat. 5 cables faulty systems and cables. - UTP Cat.3 cables Procedures in maintaining network systems are followed Safety measures are observed. Run diagnostics software. - RJ 45 modular plug Repair or replace faulty - Hubs/switches CBC Computer Systems Servicing NC II Self-paced Group discussion observation Practical demonstration 33 are managed and implemented in accordance with established procedures 4. Unplanned events or conditions are responded to in accordance with established procedures. systems and cables. - Modem/router Burn-in or test repaired - Network layout and or replaced network system. schematic diagrams Personal protective equipments - Gloves and goggles - Masks - Anti-static wrist wraps Materials - Contact cleaners/ soap or detergents - Dust brush - Chamois or rags - Basin/ water - Diagnostics software and CDROMs - Tools and test equipments - Slotted head screwdriver - Philips head screwdriver - Long nosed pliers - Allen bit wrench - Crimping tool - Cable tester - Multi-tester - Spare cables LO4. RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS AND NETWORKS Conditions (The students must be Assessment Criteria Content Methodologies Assessment Methods provided w/ the ff.) 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Defective components or parts are replaced or corrected without damage to the surrounding environment or services 3. Adjustments, if necessary are made in accordance with established procedures 4. Unplanned events or conditions are responded to in accordance with established procedures. PC and network Lecture- Hands-on specification demonstration - Network Cables Direct and peripherals instruction Diagnose and identify - UTP Cat. 5 cables faulty systems and cables. - UTP Cat.3 cables Procedures in maintaining network systems are followed Safety measures are observed. Run diagnostics software. - RJ 45 modular plug Repair or replace - Hubs/switches faulty systems and cables. Group discussion observation Practical demonstration - Modem/router Burn-in or test repaired - Network layout and or replaced network system. schematic diagrams Self-paced Personal protective equipments - Gloves and goggles - Masks CBC Computer Systems Servicing NC II 34 - Anti-static wrist wraps Materials - Contact cleaners/ soap or detergents - Dust brush - Chamois or rags - Basin/ water - Diagnostics software and CDROMs - Tools and test equipments - Slotted head screwdriver - Philips head screwdriver - Long nosed pliers - Allen bit wrench - Crimping tool - Cable tester - Multi-tester - Spare cables LO5. INSPECT AND TEST THE COMPUTER SYSTEMS AND NETWORKS Conditions (The students must be Assessment Criteria Content Methodologies Assessment Methods provided w/ the ff.) 1. Final inspections are undertaken to ensure that the testing conducted on the device conforms with the manufacturer’s instruction/manual 2. Computer systems and networks are checked/tested to ensure safe operation. 3. OHS standards and 5S principles are followed according to enterprise policies 4. Work site is cleaned and cleared of all debris and left in safe condition in accordancewith company procedures 5. Excess components and materials are disposed of based on WEEE directives and 3Rs wastemanagement program. 6. Report is prepared and completed according to company requirements PC and network Lecture- Hands-on specification demonstration - Network Cables Direct and peripherals instruction Diagnose and identify - UTP Cat. 5 cables faulty systems and cables. - UTP Cat.3 cables Procedures in maintaining network systems are followed Safety measures are observed. Run diagnostics software. - RJ 45 modular plug Repair or replace - Hubs/switches faulty systems and cables. Burn-in or test repaired or replaced network system. Self-paced Group discussion observation Practical demonstration - Modem/router - Network layout and schematic diagrams Personal protective equipments - Gloves and goggles - Masks - Anti-static wrist wraps Materials - Contact cleaners/ soap or detergents - Dust brush - Chamois or rags CBC Computer Systems Servicing NC II 35 - Basin/ water - Diagnostics software and CDROMs - Tools and test equipments - Slotted head screwdriver - Philips head screwdriver - Long nosed pliers - Allen bit wrench - Crimping tool - Cable tester - Multi-tester - Spare cables SUPERVISED INDUSTRY LEARNING No. Of Hours (300) No. of Hours 140 INDUSTRY PARTNER SETHCON COMPUTER SOLUTIONS SUPERVISED INDUSTRY LEARNING The Supervised Industry Learning (SIL) is a program of 1 AND ALL TECHNICAL SCHOOL, Inc., under TESDA in partnership with SETHCON COMPUTER SOLUTIONS .that aims to enhance and upgrade by learning the competencies in the actual workplace. SIL/Internship program provides opportunities to go through the actual methodologies of a specific job using the real tools, equipments, and documents. In effect, the workplace becomes a development venue for a student trainee to learn more about his chosen field and practice what he has learn from the institutions. The learners is expected to gain experiences in the latest techniques and practices of the industry. Nominal Duration: 140 hours CBC Computer Systems Servicing NC II 36