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Whirlpool FSCR10422 Washing Machine Service Manual
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SERVICE Whirlpool EMEA Customer Services FSCR10422 Service Information Washing machine Frontloader FSCR10422 8592 025 86010 Last Modification: 21/05/15 Creation Date: 21/03/15 Spare Part List 2 Exploded View 4 Technical Data 6 Wiring Diagram 8 Circuit Diagram 10 Program Chart 12 Testprogram 19 Error Codes 21 Service Bulletin 4812 712 40410 31 Service Bulletin 4812 712 40409 33 Service Bulletin 4812 712 40402 39 Service Bulletin 4812 712 40367 41 Service Bulletin 4812 712 40403 42 Service Bulletin 4812 712 40386 44 Service Bulletin 4812 712 40405 46 This document is only intended for qualified technicans who are aware of the respective safety regulations. Subject to modifications © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 2 of 47 Spare Part List Pos 12NC 1310 1400 1430 1433 1440 4810 105 64917 4810 107 65495 4810 106 25216 4810 105 64979 4810 105 64912 Lock Door glass Glassdoor frame outer Door frame INNER, BLK, 15, WP Frame door glas 1441 1600 1601 1603 1610 4810 714 28351 4810 107 99497 4810 107 76894 4810 106 85844 4810 107 13107 Fixation Front OMNIA, silver Plinth silver Support Front panel Panel rear 0.8 mm, silver 1630 1800 1810 1811 1820 4810 107 77459 4810 107 99501 4810 107 54041 4812 401 18413 4801 111 00193 Table top silver Cabinet silver Shock absorber Holder Shock absorber Counter weight upper, Eureka 58-64 l 1821 1822 1830 1832 1840 4801 111 00194 4812 310 39249 4810 105 83233 4810 103 82085 4810 106 08489 Counter weight front, Eureka 64 l Mounting kit Counter weight Support control board Bracket Drip Tray aquastop 515 1850 1880 1881 1910 1911 4810 106 44894 4810 105 64919 4810 105 64921 4810 106 32436 4801 111 00191 Foot M10x39mm Hinge Bushing Hinge Door bellow D320, D345, 68 Ring Bellow-Tub, Eureka 490 2000 2230 3010 3011 3310 4810 106 44055 4810 105 97316 4810 108 01939 4810 107 91013 4810 106 91642 Wash unit 64L,D490,H6,1400,DD-big Drum lifter 64 l Control panel + handle drawer Handle drawer silver Knob inner 3311 3500 4001 4002 4210 4810 106 81353 4810 107 71602 4810 107 01109 4810 107 06381 4810 105 03160 Knob outer MD-UI+SOFT,U2,WA,WHI,RE,LCD,6S,CLS 1 Stator TM2 Rotor TM2-TM9 Interf.filter 4300 4510 4900 4910 5210 4810 105 84942 4810 105 50891 4810 107 28770 4812 321 28367 4810 107 71627 Pump draining Heating element Mains cable UK (short) Strain relief. Control unit ETNA, progr. 5211 5710 5810 6330 6331 4810 106 21592 4810 106 23017 4810 105 22350 4810 106 02648 4810 105 90587 Control unit ETNA, full, basic Valve magnet double 5.5 Pressostat Door lock Cable Door lock 6800 6801 6803 6804 6910 4810 105 80618 4810 105 80672 4810 105 80677 4810 105 80674 4812 282 19485 Dispenser - SB 481271240404 Drawer Siphon Drawer Sensor NTC © Whirlpool EMEA Description www.scc-service.com SERVICE Whirlpool EMEA Customer Services Pos 12NC 7010 7010 7010 7020 7080 4812 530 29256 4812 530 28781 4819 530 28926 4810 107 31143 4812 530 49392 Hose inlet 1.5 m (Eltek) HYDRO-SECURITY 4m 90# 10 BAR straight Hose inlet 2.5 m (Eltek) Hose valve-dispenser Bend disp.-tub Eureka 7500 7540 7541 7551 7630 4810 104 67662 4812 530 29495 4812 530 28832 4810 105 96633 4810 105 06380 Chamber expand. Drainhose tub-pump Eureka Lock eco Steam hose Filter pump/see SB 4812 712 40386 7810 7811 7830 7850 9001 4801 111 00342 4810 107 35354 4812 530 29497 4801 111 05006 4810 107 31037 Hose draining external Hose int,pump-tank Hose Pressostat Hose Bracket Eureka 9002 9003 9004 9005 9006 4810 713 04027 4801 111 04423 4812 401 18414 4819 401 18529 4812 401 18446 Clamp hose Clamp hose Clamp hose. Clamp hose Cable clamp 9008 9040 9041 9049 9100 4812 290 88048 4810 107 52824 4801 111 03932 4801 111 01846 4812 502 38152 Cable clamp Spacer 35 mm Cover Kit 4x Silent bloc Screw 4.8x19 9101 9102 9104 9106 9107 4812 502 48344 4810 106 92495 4810 106 55372 4810 212 01061 4810 106 54954 Screw Screw M5-0.x16 FL 6L Screw M8x23 Screw ST H T 3 Z P4X18.5 Screw M6x32 9300 4810 107 30045 Spring suspens. © Whirlpool EMEA 8592 025 86010, 21/05/15 page 3 of 47 Description www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 4 of 47 Exploded View © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 5 of 47 Exploded View © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 6 of 47 Technical Data Dimensions + Weight Product dimensions Height . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85.0 cm Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59.5 cm Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61.0 cm Weight net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 kg Electrical base data Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 - 240 V Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Hz Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 A Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~1.8 kW Drum data Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 l Wash speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 rpm Spinning max. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1400 rpm Pressostat Level1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 - 14 Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 - 16 Door lock Kind of switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch with Solenoid Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230 - 240 (90 - 264) V Locking time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~20 ms Unlock time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~20 ms Inlet valve Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 - 240 V Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Hz Rated flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (1.5 - 5 bar) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.5 l/min Pressure range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.3 - 10 bar Nominal resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (20 °C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8 kΩ Drain pump Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 - 240 V / 50 Hz Total power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 W Resistor (coil) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Ω Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (0.55 - 1 m) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 ± 2 l/min © Whirlpool EMEA www.scc-service.com SERVICE 8592 025 86010, 21/05/15 page 7 of 47 Whirlpool EMEA Customer Services Heating element Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 - 240 V Total power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1980 W Resistance (20 °C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28.8 Ω Leakage current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . < 0.8 mA NTC sensor Resistance NTC 0 °C 35.9 kΩ 30 °C 9.8 kΩ 40 °C 6.6 kΩ 50 °C 4.6 kΩ 60 °C 3.2 kΩ 70 °C 2.3 kΩ 95 °C 1.1 kΩ Motor Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DD - TM2 Resistance contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (25°C) Stator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9.4 Ω ± 0.46 Ω Control unit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ETNA Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 - 240 V Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Hz Output control unit Output Connector position BPM o DD ST11.1-ST11.3 Pressostat DPS ST7.1-ST7.3-ST7.5 Pressostat APS ST7.2-ST7.3-ST7.4 NTC ST6.3-ST6.4 Doorlock Test points ST7.2-ST7.3 5 Vdc (2.5 Vdc average) ST9.1-ST9.3 ST9.1-ST9.2 230 V Heating Element ST13.1-ST13.1 ST13.1-ST13.1 230 V Flow meter ST4.3-ST4.2 Valve cold mainwash ST5.3-ST5.4 ST5.3-ST5.4 > 170 Valve hot/Rec. Pump ST8.1-ST8.2 ST8.1-ST8.2 > 170 V Valve cold prewash ST5.1-ST5.2 ST5.1-ST5.2 > 170 V Drain pump ST5.5-ST5.6 ST5.5-ST5.6 230 V Aquastop ST6.1-ST6.2 ST6.1-ST6.2 5 Vdc User interface WIDE ST7.6-ST7.9 ST7.7-ST7.9 5V eSam ST2.1-ST2.7 © Whirlpool EMEA 5 Vdc www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 8 of 47 Wiring Diagram © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 9 of 47 Legend © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 10 of 47 Circuit Diagram © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 11 of 47 Legend © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 12 of 47 Program Chart © Whirlpool EMEA www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 13 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 14 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 15 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 16 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 17 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 18 of 47 www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 19 of 47 Testprogram © Whirlpool EMEA www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 20 of 47 www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 21 of 47 Error Codes © Whirlpool EMEA www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 22 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 23 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 24 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 25 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 26 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 27 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 28 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 29 of 47 www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 30 of 47 www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 31 of 47 Service Bulletin 4812 712 40410 AUTHOR: Michael Naether Last Update: 30/11/15 VERSION: 1.0 TITLE: Missing noise reduction stripes on Omnia (Supreme Care) washing machines. SUBJECT: OMNIA & Supreme Care washing machines are being delivered with additional noise reduction stripes, that must be glued underneath the appliances directly on the cabinet bottom during the installation. Customers claiming, those stripes are missing. REMEDIAL ACTION For all Omnia and Supreme Care washing machines, factory is using 3 cabinet sizes. 1.) 484 mm (white) 2.) 515 mm (white+silver) 3.) 575 mm (white) The following cabinet codes are used: 481010703007, CABINET U-SHAPE 515, WHITE 481010771600, CABINET U-SHAPE 575, WHITE 481010799501, CABINET U-SHAPE 515, SILVER 481010697253, CABINET U-SHAPE 484, WHITE Compare with the service manual. Please order the desired noise reduction stripes depended on the cabinet depth, according the follwing table: KIT FOAM PAD 484mm Service Code: 481010801594 KIT FOAM PAD 515mm Service Code: 481010801598 KIT FOAM PAD 575mm Service Code: 481010725633 Technical Failure Code 16B 1800 8x K © Whirlpool EMEA www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 32 of 47 www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 33 of 47 Service Bulletin 4812 712 40409 AUTHOR: Michael Naether Last Update: 04/12/15 VERSION: 1.0 TITLE: Omnia/ Supreme Care washing machines: Connecting cables overview SUBJECT: The table below is giving an overview about connection cables used in Omnia/ Supreme Care washing machines. REMEDIAL ACTION Please order the component you need according the table below. ACU = Appliance Control unit Technical Failure Code X20 4800 Rx A © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Service Service Bulletin 481271240418 page 1 of 2 Service Bulletin 4812 712 40418 AUTHOR Cecilia Palazzi 19/01/17 1.0 Omnia missing bellow ring in technical documentation Last Update VERSION TITLE Technical Failure Code TITLE: Omnia missing bellow ring in technical documentation Products involved: U1 and U2 interfaces versions of Omnia 7/8 kg In technical documentation, the bellow ring (front side), code 481010632440 (400010632440) is missing. It should be at 1912 position. Please, look at the image related to 7/8 kg Omnia machines below: there is not the 1912 position, that you can find in 10kg Omnia ones instead (look at the following image): © Whirlpool EMEA Subject to modifications www.scc-service.com This document is only intended for qualified technicans who are aware of the respective safety regulations. SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Service Subject to modifications Service Bulletin 481271240418 page 2 of 2 www.scc-service.com This document is only intended for qualified technicans who are aware of the respective safety regulations. SERVICE Whirlpool EMEA Customer Service Service Bulletin 4812 712 40404 AUTHOR Michael Naether 06/10/17 2.0 Last Update VERSION Service Bulletin 481271240404 page 1 of 3 Washing machine leaking at detergent box TITLE Washing machine leaking at detergent box SUBJECT Customers claim about leaking detergent chamber (box) on Omnia (Supreme Care) frontloader washing machines. The water runs out of the chamber during the fill steps. They also claim, the softener is washed out during the cycle beginning immediately. REMEDIAL ACTION Check the detergent box, especially the clipping between distributor plate and box. Check the distributor assembly, especially the clipping between distributor plate and distributor cover. © Whirlpool EMEA Subject to modifications www.scc-service.com This document is only intended for qualified technicans who are aware of the respective safety regulations. SERVICE Whirlpool EMEA Customer Service Service Bulletin 481271240404 page 2 of 3 In case both components arent fitted properly, re-fit them again according the instructions below and run a test cycle to verify the operation. 1. Distributor not in position 2. Need to put it in position pushing up the distributor 3. Highlighted the position of all fixation points, assure that are all clipped. If re-assambling can't fix the problem and the distributor cover shows the following three ribs: © Whirlpool EMEA Subject to modifications www.scc-service.com This document is only intended for qualified technicans who are aware of the respective safety regulations. SERVICE Whirlpool EMEA Customer Service Service Bulletin 481271240404 page 3 of 3 replace the detergent box SPARE PART CODE 481010580651. A modification at the distributor assembly was implemented in production in week 19/2016. Technical Failure Code A51 6800 Kx A © Whirlpool EMEA Subject to modifications www.scc-service.com This document is only intended for qualified technicans who are aware of the respective safety regulations. SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 39 of 47 Service Bulletin 4812 712 40402 AUTHOR: Michael Naether Last Update: 03/06/16 VERSION: 1.0 TITLE: Drawer doesnt stop when it is pulled out by customer. SUBJECT: Due to some telerance in the part Pos-6803 (Siphon), the drawer doesnt stop at the desired position when it’s pulled out. Customer in certain conditions can pull it out completely, like it is shown in the movie file this info is linked too. Affected machines: all Omnia produced before week 17/2015 Link to the movie: http://youtu.be/LGaKDMYaENI REMEDIAL ACTION Replace the siphon. (Pos-6803) Technical Failure Code KXX 6800 Ex A © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 40 of 47 F2S Number © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 41 of 47 Service Bulletin 4812 712 40367 AUTHOR: Pasquale Lattuca Last Update: 25/11/14 VERSION: 1.1 TITLE: Rest time indication stays on 0.01 minute. SUBJECT: The root cause for the behaviour is a wrong resistance of the NTC, but not enough to display a failure code. The remaining time of 0:01 and the door blocked at the end of the cycle fits to the wrong (low) resistance of the NTC. REMEDIAL ACTION 1. Switch on the washing machine without to start any progamm and wait for 2 minutes. 2. Unplug the washing machine. 3. Unplug the NTC cable set at the CCU and measure the NTC resistance at the connector. (Attention: It is important that tere are only few seconds between the disconnection of the appliance and the measurement!!!) 4. In case the NTC is outside of specification (low resistance) replace the NTC. NTC order code: 4812 282 19485 SB:481271240367 SymptomCode:A1C ComponentCode:6910 DefectCode:1X RepairActionCode:A Technical Failure Code A1C 6910 1X A © Whirlpool EMEA www.scc-service.com Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 42 of 47 SERVICE - DRAFT! – DRAFT! – DRAFT! – DRAFT! – DRAFT! Service Bulletin 4812 712 40403 AUTHOR: Michael Naether Last Update: 20/07/15 VERSION: 1.0 TITLE: Ventilation hole at the rear of all wash units not open. SUBJECT: Due to manufaturing process the ventilation hole on all wash units, delivered as a spare part might be closed. That might be result in bad drain performance, bad spin performance and noise. At worse case a siphon effect can occur. REMEDIAL ACTION In case of washing machines with exhaust hose tub/tank, please check in any case of wash unit replacement, if the the ventilation hole at the rear of the wash unit is open. If not, please open the pipe with a carpet knife or similar knife to make sure, the ventilation functionality is always given. Technical Failure Code 181 2000 M1 A - DRAFT! – DRAFT! – DRAFT! – DRAFT! – DRAFT! © Whirlpool EMEA www.scc-service.com Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 43 of 47 SERVICE - DRAFT! – DRAFT! – DRAFT! – DRAFT! – DRAFT! - F2S Number - DRAFT! – DRAFT! – DRAFT! – DRAFT! – DRAFT! © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 44 of 47 Service Bulletin 4812 712 40386 AUTHOR: Pasquale Lattuca Last Update: 17/01/17 VERSION: 1.1 TITLE: Pump filter overview for FL (Front Loader). SUBJECT: Due to diversity of draining pumps used in production, to avoid any confusion for the customer, here an overview of filter related to its pump. REMEDIAL ACTION cb8b5452.png Technical Failure Code X30 7630 A1 A © Whirlpool EMEA www.scc-service.com SERVICE © Whirlpool EMEA Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 45 of 47 www.scc-service.com SERVICE Whirlpool EMEA Customer Services 8592 025 86010, 21/05/15 page 46 of 47 Service Bulletin 4812 712 40405 AUTHOR: Michael Naether Last Update: 27/07/15 VERSION: 1.0 TITLE: Temperature 40°C in sport cycle not present. SUBJECT: Due to a software bug, temperature 40°C is not present on desired models. Only 20°C & 30°C can be choosen during program selection. Affected are Omnia/ Supreme Care washing machines with User interface 2 REMEDIAL ACTION To solve this issue, eSAM update after Friday July 10th is required. Please carry out the update procedure on your device first. As a next step, re-program the Etna control board. (Pos-5210) Technical Failure Code 175 5210 Px 2 © Whirlpool EMEA www.scc-service.com SERVICE Whirlpool EMEA Customer Service Service Bulletin 4812 712 40424 AUTHOR Gabriele Cambiotti 05/12/16 1.0 Last Update VERSION Service Bulletin 481271240424 page 1 of 1 New spin ramp profile on Omnia Direct Drive From wk46 (November new spin ramp profile 2016) in all washing machines Whirlpool/Bauknecht Omnia Direct Drive has been updated the variant file with a in order to avoid that machine remain for a long time on “critical ramp phase”. It improves the laundry load rebalance performance, the mechanical stress of components (springs, shock absorbers, etc.), vibration/noise. We kindly ask you to reprogram these machines, even in case of other interventions on them. © Whirlpool EMEA Subject to modifications www.scc-service.com This document is only intended for qualified technicans who are aware of the respective safety regulations.
