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Situational Judgement Questions & Answers - Page 2
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Situational Judgement
Questions and Answers
Situational Judgement test questions assess how you approach
situations encountered in the workplace. This test is built around
hypothetical work situations, to which you are expected to react
accordingly. Your answers will indicate your judgement and decisionmaking abilities and your alignment with the values and behaviours
of that particular company.
Being able to quickly identify and come up with solutions to issues in
the workplace is a highly sought-after skill for a variety of roles.
Practise with our Situational Judgement test questions to help you
know what to expect, improve your speed and confidence and be
really prepared for the actual test.
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11. You are a department manager and you have recently thought of a new procedure that you believe would
improve the work process. Some of the employees in your department agree with the change and some do not.
One of your employees openly criticises the idea to your director.
What would you do? Choose the BEST option.
A. You decide not to respond to the critics in order to avoid unnecessary conflict.
B.
You reprimand the employee for going over your head to the director and work to promote your idea
with even more enthusiasm.
C. You meet the employee for a talk and explain that bypassing your authority is unacceptable.
D.
Employees' trust in their manager is important so you decide to implement only some of the changes
to keep the employees satisfied.
󰈈 View answer & explanation
Correct answer is C
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No explanation has been provided for this answer.
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12. The backlog of work in Accounts department gets bigger by the day. There are many staffing issues (numbers,
training etc.) causing this. The upshot is that most of your junior colleagues are now regularly missing each
week's target deadline. As the team leader, you must prioritise resolving this situation before it turns into an
even bigger crisis.
What would be the most effective reaction to this situation?
A. Remind your team of the problems and the clear need to meet every deadline.
B. Communicate to your team that you are resolving the problems personally.
C. Stay positive - and ask your immediate superior for additional resources.
D. Meet with the team to tell them what you believe is causing the problems.
󰈈 View answer & explanation
Correct answer is C
The MOST effective option is (C). This is because missing deadlines is a major problem which needs to be
escalated to your manager. You need to know where they stand on this issue.
(A) is in fact the LEAST effective option since it only pays lip service - without taking any direct actions to
address the growing problem.
Answer option (B) is slightly better than the LEAST effective option (A). You are indeed resolving the
issue personally and reminding the team that this leadership responsibility falls within your managerial
responsibilities.
Answer option (D) starts with the good idea of holding a team meeting. The aim here needs to be keeping
the team on board and asking for their thoughts/opinions on what's causing the issues. Telling them can
easily be misinterpreted as blaming them. In which case they will be less likely to help you with the
problem resolution.
13. You work in an open plan sales office and you have trouble concentrating because of a noisy colleague sitting
nearby. You are not the only one inconvenienced, but no-one has said or done anything about it.
What would be the most effective reaction to this situation?
A. Refer the matter to your line manager, since they have overall responsibility.
B. Make even more noise than this colleague - to show them how annoying it is.
C. Email your noisy colleague to complain, cc'ing in your manager
D. Talk to your noisy colleague and request more reasonable behaviour
󰈈 View answer & explanation
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Correct answer is D
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(D) is MOST since this solution: raises the underlying issue; whilst looking for a mutually agreed
resolution. It's an excellent first step.
(B) is LEAST because this is simply repeating the same problem as your disruptive colleague.
(A) is incorrect since it abdicates responsibility to your manager. This is an interpersonal issue requiring
some personal initiative. First try to address the problem yourself.
Answer option (C) contains two elements that mean it is not the best option. Firstly, there's a passiveaggressive intent in mailing a complaint that copies in their manager. There is also some threatening
intent. Escalating the issue may prove unnecessary - try speaking to them first.
14. You are a very busy Team Leader, working in the public health sector during a national pandemic. Currently,
you're attending the team's latest bi-weekly, virtual presentation on individual projects led by a different team
member each week. This particular project leader has already overrun the allocated time. Some of your team
members look bored now. You agree that this presentation is dragging on too long.
What would be the most effective reaction to this situation?
A. You decide to leave the meeting explaining you have urgent work to do asap.
B. Gently wrap up the session, then hold a presentation review later that day.
C. Wrap-up the session by secretly messaging the whole team to ask questions now.
D. It's the presenter's responsibility to manage time, so this is not your responsibility.
󰈈 View answer & explanation
Correct answer is B
(B) is the MOST effective solution, demonstrating collaborative decision-making in seeking a resolution.
Plus taking the initiative to address the timing issue. Thirdly, it's your managerial responsibility to offer
balanced feedback.
The LEAST effective solution is (A) which does not address the over-running presentation or that your
team members are being similarly inconvenienced.
Whilst (C) is a 'positive' response to assume leadership of the issue; it also hands responsibility to your
team. It sends a strong message to the presenter but this could have been in a more openly professional
- and less secretive - manner. Also, the question session will itself take even more time (away from the
team's other work).
Similarly (D) avoids taking responsibility for resolving the issue. Always look for an overall solution, which
this isn't!
15. You are a Finance Analyst with a key job responsibility to research, write and communicate company reports. A
further responsibility is to set objectives and review your team intern's work. You've just read through this
intern's latest report draft. It does not meet any of the report objectives you set last week. You have little time
to improve this key report before it's due with your client.
What would be the most effective reaction to this situation?
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A. Let your intern find out what happens when a client receives a sub-standard report.
B. Forward the draft report to other analysts in your department for their own comments.
C. Ask your own manager what would have happened if you hadn't checked this report.
D. Email your collated amends to the intern; offering to explain each one in further detail.
󰈈 View answer & explanation
Correct answer is D
The MOST effective response, (D), offers your own time to improve the report. This goes beyond your dayto-day job responsibility of managing the intern's work. Unfortunately for you, on this one report, you do
need to put even more time and effort than you'd be expected to.
The LEAST effective response is (A) since you already know the client will not be happy with the draft
report as it stands. Your attitude could easily backfire and may result in a client complaint to your
manager.
Answer response (B) is an expedient option. You pass over your day-to-day intern responsibility to the
rest of the team. This also introduces further delay in the report's delivery to your client.
Answer option (C) may or may not earn you some kudos with your manager. Still, it deliberately makes
your intern look bad in your manager's eyes.
16. You've recently started a new job managing a Customer Service helpdesk. In your first few weeks, you quickly
realise that most of the team members are introverts and don't converse much. - even in your 1-to-1's. There is
poor team spirit and hence quite low job satisfaction.
What would be the most effective reaction to this situation?
A. Call a one-off emergency meeting to highlight objectives and the lack of collaboration.
B. Start by introducing half-hour, weekly catch-up meetings for the whole team.
C. Implement compulsory training courses on interpersonal skills as soon as possible.
D. Familiarise yourself with the team objectives, then email regular updates on each one's progress.
󰈈 View answer & explanation
Correct answer is B
(B) is the MOST effective response to the presented scenario. The key issue here is for you, as manager,
to improve collaboration. Introducing short weekly meetings will do this in what should be perceived as
an acceptable manner by your team. It's always good advice to select the solution likely to prove most
effective in the long-term.
The LEAST effective response is (option (A). Rather than reminding colleagues of their team objectives,
you need to be encouraging more regular team communication. A one-off meeting - even if it's given
high priority - will not improve collaboration over the longer-term.
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Regarding answer option (C); interpersonal skills training does offer some value. Still it's only one, albeit
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an important, component of effective collaboration.
Answer option (D) may work in the long-term. However it is not as proactive as option (B).
17. You are leading a daily huddle with your over-worked nursing team. A new, junior colleague has been regularly
interrupting other team members as they voice their own problems (from yesterday). You think they're trying to
impress their new team by monopolising the medical answers to each problem raised.
What would be the most effective reaction to this situation?
A. Tell the new nurse to stop distracting everyone from alternative solutions.
B. Ask why your more experienced team members are not offering their own solutions.
C. Firmly suggest to your new colleague that it's fairer to let everyone contribute.
D. Assuming the others agree with you; state what you think is happening here.
󰈈 View answer & explanation
Correct answer is C
The MOST effective answer is (C) since it is the most conciliatory. It addresses the need to firstly 'quieten
down' the new team member. Whilst also providing your rationale for doing so, and thirdly encouraging a
collaborative approach.
(D) is the LEAST effective response which could easily backfire. You don't know how the rest of your busy
team will react. Also, 'telling off' your new colleague could discourage them from contributing at future
meetings.
OK, so option (A) shows that this type of behaviour is not acceptable in your team. Still, such an
aggressive approach in front of your team is ill-advised. Option (B) certainly sounds like it is encouraging
the team to manage the issue themselves. However, this is still not an assertive approach that dictates
what you would like the team to do.
Answer option (B) appears to blame the more experienced team members for not speaking up. You're the
leader so it is your responsibility to exert authority and ensure that the meeting produces the most
collaborative and effective solutions.
18. As a relatively new graduate trainee manager, last week was the first time you'd assigned both individual and
team objectives. Each one of your team was told to work together and to complete all tasks by the end of the
week. Unfortunately, it's now clear to you that none of the team objectives have been achieved. In fact your
individually assigned objectives only had mixed success as well.
What would be the most effective reaction to this situation?
A. Use 1-on-1's to discuss effective targets and to jointly agreeing new ones.
B. Scrap the objective setting idea since it clearly doesn’t work.
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C. Mail the team an urgent request to work more closely together.
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D. Organise a team meeting to discuss attitudes and lack of effort being shown.
󰈈 View answer & explanation
Correct answer is A
(A) is the MOST effective answer since it addresses both the key issues: investigating how to set more
effective objectives ; whilst getting buy in to this week's targets from the start.
Answer option (C) does recognise the need for improved collaboration, although this is quite a weak
solution. More importantly, it has to be the LEAST effective solution since it does not address the other
key need to work more effectively (towards the set objectives).
Consider answer option (B) to be an in-between solution. Whilst the problematic objective settiong
process is dealt with, removing it is an over-simplified, knee-jerk reaction.
Option (D) isn't the best or the worst option. Yes, a team meeting would be a good starting point for
discussing the underlying performance and collaboration issues. However, your agenda is already
assuming these are caused by a lack of effort.
19. You manage a large retail department store. Your staff comprise various-sized sales/service teams; each of
which manages a department's customer orders. You've been concerned about the increasing signs of poor
team morale amongst the largest three teams.
What would be the most effective reaction to this situation?
A. You summon the three team leaders separately to hear their ideas and explanations.
B. Leave things to settle down a little bit longer, rather than causing anyone distress.
C. Approach some staff from each of the three teams for an informal chat.
D. Hold a brainstorm meeting for all team leaders to get some fresh ideas.
󰈈 View answer & explanation
Correct answer is A
(A) is the MOST effective solution because you are further enhancing your own understanding of the
underlying issues causing lower team morale. This will foster more informed decisions going forward.
The LEAST effective solution is (B). There are clearly important business issues that need to be
addressed. Any further delay does not help to resolve the current situation or even try to turnaround the
falls in business performance.
Option (C) may or may not reveal useful information. Again, it's hit or miss nature means that the best
answer is going to offer a more pragmatic solution.
Option (D)'s brainstorming idea is a traditional solution for generating new ideas. It doesn't address the
underlying issues directly so a more pragmatic solution is required.
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20. A customer has called with a complex problem. You decide to gather the information you need to check the
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issue and assure the customer that you will call them back within an hour. However, while you are working on
the matter, one of your colleagues informs you that there is a long line of customers at the till and asks you to
come and help.
What is the best response in this situation?
A.
Take a few moments to consider how much time you need to finish working on your customer’s
problem and see if you can spend some time helping at the checkout.
B. Put your current task on hold for a while and go help your team at the till.
C. Apologise to your colleague and explain that you can’t help at the moment.
D. Ask your manager what you should do.
󰈈 View answer & explanation
Correct answer is A
You are facing a conflict between your customer’s needs and your team’s needs, and are required to
make a decision.
Answer choice A shows prioritisation before making your decision. You are aiming to multi-task and
manage your time. In general, when you have conflicting goals, the responsible and organised approach
is to take some time to prioritise and look for a solution that will balance your goals as much as possible.
In answer choice B, you choose the urgent task. However, because it’s urgent doesn’t necessarily mean
it’s more important.
Answer choice C is the opposite – you turn down your colleague’s request. Answer choices B and C are
reasonable responses; however, they both involve giving up on either your customer’s needs or your
team’s needs, without considering your priorities and options.
Asking your manager (answer choice D) shows consideration for the importance of both tasks. You
choose to ask your manager, who has a better understanding of the bigger picture and overall goals of
the team. This is a reasonable response. Between A and D, A is a better answer to this question as you
take time to consider, and show responsibility by making your customer your top priority.
First
1
2
3
Sub-categories
Team Work Situations
Effective Communication Situations
Leadership & Managerial Situations
Time Management & Multi-tasking Situations
Customer Service Situations
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Marketing & Sales Situations
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