Yes
CX/Integration Team
Escalatable
KPI Issue?
No
Pre-Launch Opto Team
No
Parm audit/GS
alignment, RET audit,
Feature audit, Health
Check
Soft-launch & Monitor
(10AM – 5PM?)
KPI assessment (new
carrier + underlying)
KPIs
meet
threshold
?
No
Yes
Automated Go/No-go
Driveless
presentation/email
prep
ATT
Approve?
Post-Launch Opto Team
Yes
+/- 15 Days
Opto
Complete
Yes
AT&T
Approval
?
Closeout Report
Generated for AT&T
Review
Yes
KPI/CQI
Green or
Improved
?
CQI + KPI
Optimization/FGA
Implementation
No
Add to post-launch KPI
bucket