Thomas George Toronto, Ontario +1 (416) 809-4662 ● thomas@thomasgeorge.ca PROFESSIONAL EXPERIENCE Government of Canada | Portfolio Manager, Technical Debt Remediation July 2021 – present » Establish and track scope, schedule, costs, risks, issues, business objectives and key performance indicators for a portfolio of Technical Debt Remediation projects worth over $140 million this fiscal year. » Regularly liaise with project leaders to address information gaps and facilitate accurate, effective reporting. » Evaluate vendor RFP responses, provide recommendations, and assess vendor deliverables. » Recommend to leadership performance targets, funding candidates, and report portfolio progress. » Developed and tested tools such as Risk Register, Intake Prioritization, automated reporting platform and a customized project management tool, enabling the team to scale from 15 projects to over 70 per year. | Procurement Advisor, Data Science and Robotic Process Automation May 2021 – July 2021 » Researched industry standards and use cases to establish technical and business requirements and procurement selection criteria in support of the Government’s anticipated AI and RPA requirements. » Conducted vendor interviews with all major RPA players globally as part of a multi-stage evaluation process. » Created evaluation rubrics, questionnaires, and interview guides to qualify several vendors objectively. | Process Manager, Problem Management May 2020 – May 2021 » Managed the process which guides the problem management lifecycle for all Critical IT infrastructure incidents, across all Government of Canada departments, with oversight over 40+ partner and 100+ client departments. » Introduced problem management throughout the organization and increased problem management investigation capacity three-fold in one year. » Provided governance to ensure accountability for infrastructure problems across the organization and compliance with established processes. » Implemented new functionality which enabled on-demand reporting for every federal partner. | Team Leader, Change & Release Management and Process Improvement Dec 2019 – May 2020 » As a people manager, handled complicated HR cases for direct reports and identified opportunities for subordinates’ personal development. » As a product owner, ensured effective product design and testing and guided complex compliance processes. » Provided regular guidance to the management team and upper management and collaborated closely with external teams to ensure compliance, audit, political and legal policies enable progressive decision-making. | Process Automation Specialist May 2018 – Aug 2018 » Automated reporting for development projects totalling $200 million, reducing reporting turnaround from 40 hours per month to few minutes per week, resolving culture barriers and introducing standards. | Database Developer, Mainframe Applications InnoVyne Technologies | IBM Cognos ICM Consultant Mar 2015 – May 2018 Nov 2014 – Feb 2015 EDUCATION Certificate in Enterprise Architecture, University of Toronto Process Modelling using BPMN, Cprime Microsoft Certified: Azure, Azure AI, Azure Data Fundamentals, Microsoft ITIL 4 Foundation, AXELOS Global Best Practice Master of Business Administration, University of Bath, Bath, UK Bachelor of Commerce, Business Technology Management, co-op, Top 200 Toronto Metropolitan University (formerly Ryerson University), Toronto, Canada Earned: Sept 2021 Earned: May 2021 Certified: Apr 2021 Certified: Jun 2020 Graduation: Dec 2019 Graduation: Apr 2014
