TRƯỜNG ĐẠI HỌC NGOẠI THƯƠNG
CƠ SỞ II TẠI THÀNH PHỐ HỒ CHÍ MINH
MID-TERM REPORT
Subject: Project Management – TMAE315
“DEVELOP A WEBSITE FOR STUDENTS’ MENTAL
HEALTH SUPPORT”
Họ tên và MSSV:
1. Lê Khuê Minh Bản – 1915535308
2. Lê Phạm Vân Anh – 1915535305
3. Nguyễn Ngọc Hân – 1915535313
4. Lại Thị Thu Ngân – 1915535330
5. Dương Ngọc Mai Thảo – 1915536159
Lớp: K59CLC1
Giảng viên giảng dạy: Lê Tuấn Bách
Ngày nộp bài: 22/06/2023
Điểm bằng số
Điểm bằng chữ
Table of Contents
1
Overview...............................................................................................................3
1.1 Background information ...................................................................................3
1.2 Problem Statement ............................................................................................3
1.3 Description of major elements (deliverables) of the completed project ..........4
1.4 Expected benefits ..............................................................................................4
2
The Process of Project selection ...........................................................................5
3
The Statement of Work (SOW) ............................................................................7
3.1 Description and Scope ......................................................................................8
3.2 Approach ..........................................................................................................9
3.3 Resource Requirements ..................................................................................10
3.4 Risk Management ...........................................................................................11
3.5 Accpeptance Criteria ......................................................................................14
3.6 Estimated time and cost ..................................................................................15
4
Work Breakdown Structure (WBS) ....................................................................15
4.1 Project Work Breakdown Structure................................................................15
4.2 Explanations for the logical framework of project activities .........................17
4.2.1 Deliverable 1 - Project Planning ................................................................17
4.2.2 Deliverable 2 - Analysis to define requirements and specifications for the
Website ...............................................................................................................17
4.2.3 Deliverable 3 – Sponsorship ......................................................................18
4.2.4 Deliverable 4 - Connecting with Specialists and Building the former
students network .................................................................................................18
1
4.2.5 Deliverable 5 – Design the website ...........................................................19
4.2.6 Deliverable 6 - Developing the IT Infrastructure ......................................19
4.2.7 Deliverable 7 - QC testing .........................................................................19
4.2.8 Deliverable 8 - Accumulative Project Report ...........................................20
5
Project Scheduling ..............................................................................................20
6
Cost estimation and budgeting ...........................................................................22
7
Organizational Breakdown Structure .................................................................24
7.1 OBS ................................................................................................................24
7.2 Responsibilty Assignment Matrix (RAM) .....................................................25
8
Time-phased Budget ...........................................................................................27
9
Implementation Strategy.....................................................................................28
9.1 Introduction ....................................................................................................28
9.2 Management Overview ..................................................................................28
9.3 Major tasks .....................................................................................................30
9.4 Security and Privacy .......................................................................................30
9.5 Documentation................................................................................................32
9.6 Performance monitoring .................................................................................32
10
Earned Value Management ................................................................................33
2
1
Overview
1.1 Background information
Project name: Develop a website for students’s mental health support
The project of developing a website for students' mental health support with a diverse
network of specialists stems from the growing recognition of the importance of mental wellbeing in educational settings.
The project aims to develop a comprehensive website dedicated to providing mental
health support for students. The website will serve as a valuable resource by offering a diverse
network of specialists who are equipped to address a wide range of mental health concerns
commonly experienced by students. Through this platform, students will have access to a
multitude of professionals, including psychologists, counselors, therapists, and psychiatrists,
who possess expertise in various areas such as anxiety, depression, stress management, and
relationship issues. By fostering this diverse network of specialists, the website endeavors to
ensure that students can find the appropriate support and guidance they need to navigate their
mental health challenges effectively.
1.2 Problem Statement
In recent years, there has been a significant increase in the number of students
experiencing mental health issues, including anxiety, depression, stress, and other related
challenges. These issues can have a profound impact on students' academic performance,
overall well-being, and future prospects.
The current lack of accessible and comprehensive mental health support for students
poses a significant challenge in educational settings. Many students are experiencing mental
health issues such as anxiety, depression, and stress, which adversely affect their academic
performance and overall well-being. The absence of a centralized platform that offers a
diverse network of specialists compounds this problem, as students struggle to find the
appropriate support for their specific needs.
3
Therefore, there is an urgent need to develop a website for students' mental health
support that provides a diverse network of specialists who can address a wide range of mental
health concerns. This website will aim to bridge the gap by offering easily accessible
resources, connection with professionals, and culturally sensitive care to empower students
to seek help, overcome challenges, and thrive academically and personally.
1.3 Description of major elements (deliverables) of the completed project
Firstly, the network of professional specialists
1.4 Expected benefits
Firstly, the website will provide students with easily accessible and round-the-clock
support. Students can access the platform at their convenience, breaking down the barriers of
time and location. This accessibility ensures that students can seek help and guidance
whenever they need it, fostering a proactive approach to mental health management.
Secondly, the diverse network of specialists available on the website will cater to the
specific needs of students. Mental health challenges vary greatly, and by offering a range of
professionals such as psychologists, counselors, therapists, and psychiatrists, the website
ensures that students can connect with specialists who possess expertise in their particular
areas of concern. This tailored support increases the likelihood of students receiving effective
interventions and the appropriate guidance for their individual mental health needs.
Moreover, the website's emphasis on cultural sensitivity and inclusivity will create a
safe and supportive environment for students from diverse backgrounds. By incorporating
specialists who understand different cultural contexts and can provide culturally competent
care, students will feel understood, respected, and more inclined to seek help. This inclusivity
will contribute to reducing the stigma surrounding mental health issues and foster a sense of
belonging among students.
4
Another benefit of the project is the availability of a wide range of resources and selfhelp materials on the website. Students will have access to educational content, articles,
videos, and tools that promote mental well-being and empower them to take an active role in
managing their mental health. These resources will enhance students' knowledge and equip
them with practical strategies for coping with stress, improving resilience, and maintaining a
healthy work-life balance.
Last but not least, the website will facilitate seamless communication and collaboration
between students and specialists. Features such as secure messaging or virtual appointments
will enable students to engage in confidential conversations with professionals, ensuring their
privacy and encouraging open dialogue. This direct interaction with specialists will strengthen
the student-professional relationship and increase the likelihood of positive treatment
outcomes.
2
The Process of Project selection
Because of budget restrictions, there was no way that both projects could be funded.
The first evaluation team used a scoring model, based on the key strategic categories, to
evaluate the two projects.
The categories they employed were:
(1) strategic fit,
(2) profitability of technical success,
(3) financial risk,
(4) potential profit,
(5) strategic leverage (ability of the project to employ and enhance company
resources and technical capabilities),
(6) safety,
(7) competitive advantage. using these categories, the team evaluated the two
projects as shown here.
Scores were based on: 1=low, 2=medium, and 3=high for the Importance scale; The
scale for the point is from 1 - 10.
5
The short overview of the three potential projects:
Mental Health Support Platform: Create an online platform that connects students
with trained peer listeners, resources, and tools to help manage stress, anxiety, and mental
health concerns. By addressing the unique mental health needs of university students, a
Mental Health Support Platform can contribute to a healthier and more supportive campus
environment.
Free Eatery: A restaurant that combines business and charity. Based on the reality of
fast food, canned and processed foods are increasingly popular and account for the majority
of daily meals. While healthy meals are not favored due to the high cost. The shop was built
for a main purpose to address the need to eat healthier, enjoy more and connect more people
to people. Moreover, supporting people in difficult circumstances, improving the quality of
human life is another main goal of this project.
FTU2 Mentor - Mentee Program: A long-term and yearly program helping to connect
the elder students to the newcomers at FTU2, especially students who study the same
expertise field.
Project: Mental Health Support Platform
Category
Importance
Strategic fit
3
Probability of technical success
2
Financial risk
2
Potential risk
3
Strategic leverage
1
Safety
3
Competitive advantage
2
Project: Free Eatery
Category
Strategic fit
Probability of technical success
Financial risk
Potential risk
Strategic leverage
Importance
3
2
2
3
1
6
Score
7
5
5
4
5
7
7
Score
Weighted Score
21
10
10
12
5
21
14
93
Score
6
3
9
8
1
Weighted Score
18
6
18
24
1
Safety
Competitive advantage
3
1
Project: FTU2 Mentor - Mentee Program
Category
Importance
Strategic fit
3
Probability of technical success
2
Financial risk
2
Potential risk
3
Strategic leverage
1
Safety
3
Competitive advantage
1
6
1
Score
18
1
86
Score
8
6
5
6
2
3
2
Score
Weighted Score
24
12
10
18
2
9
2
77
The result obtained by scoring model suggested that Project “Mental Health Support
Platform” would be the best choice for the next new project.
NPV analysis of "Mental Health Support Platform".
The findings of the viability of “Mental Health Support Platform” with the assumed
required rate of return of 12% is as follow. Besides, the IRR of this project is higher than the
assumed rate of return (0.34 > 0.12). Therefore, the project “Mental Health Support Platform"
would be the choice.
Project "Mental Health Support Platform" (Unit in US$)
Anticipated stream of future
Inflow
Outflow
Net flow
cash flows (yr)
0
1000
-1000
3
NPV
-1.000,00
1
2000
2000
1.785,71
2
3000
3000
2.391,58
3
5000
5000
3.558,90
4
4000
4000
2.542,07
5
12000
12000
6.809,12
Calculated NPV
16.087,39
The Statement of Work (SOW)
7
3.1 Description and Scope
1. Summary of work

Develop and launch a website that supports student mental
health. The website will serve as a comprehensive platform
requested
to provide information, resources, and support for students
who are dealing with stress, peer pressure, etc.

The key deliverables include a user-friendly website with a
well-organized structure, relevant content, interactive
features, and connection to mental health resources.
2. Background

Mental health issues among students have been on the rise,
and there is a growing need for accessible support and
resources.

By creating a centralized platform where students can find
information, learn coping strategies, access mental health
services, and connect with supporting networks, the website
will contribute to improving the overall mental well-being
and academic success of students.
3. Description of

terms of mental health.
major elements
(deliverables) of the
Detailed analysis and understanding of student’s needs in

Build a network/community of predecessors/experts
specialized in psychology to support and take care of
completed project
students with mental health problems.

Create a well-structured and easy-to-navigate website
architecture that allows users to find information quickly
and efficiently.

Develop informative and engaging content that addresses
various aspects of student mental health, including common
challenges, coping strategies, and available support
resources
4. Expected Benefit

Increased awareness and understanding of student mental
health issues.
8

Enhanced access to mental health resources, support, and
services.

Empowerment of students to take proactive steps towards
their mental well-being.

Reduction of stigma surrounding mental health by
promoting open conversations and support networks.
5. Priorities assigned

Website design and content management: High priority
to each element in the

Community/network building: Medium priority
project
3.2 Approach
Milestone
1. Major milestone/ key
events anticipated
1. Project planning
16/05/2023
2. Analysis student’s need
30/05/2023
3. Sponsorship acquisition
30/06/2023
4. Connect with predecessors/
specialists to build network.
30/06/2023
5. Design the website
14/06/2023
6. Developing website
27/06/2023
7. Testing and Release
20/07/2023
8. Accumulative Project Report
30/08/2023

2. Special standards or
methodologies to be
observed
Expected date





Critical path method
Agile Project Management
Change Management & Risk Management
Documentation and Version Control
Communication and Reporting:
Quality Assurance
9
Weekly meetings with the project stakeholders to
discuss progress, address concerns, and provide
updates on the project status.
3. Plans for status
report updates
3.3 Resource Requirements
a. Detail plan for resource need assignment
Person
Project Manager
Role and Rationale
Responsible for overall project coordination, communication, and
management.
Research &
- Conduct extensive research to identify the need and requirement
Planning Team
for website
- Develop a content strategy that aligns with the project goals and
addresses the mental health needs of students.
Software
- Design and develop the website's front-end and back-end
Developer Team
functionality.
- Test and identify any issues or bugs in the website's functionality
and user experience
Designer Team
Design user experience and interface to create an intuitive and
visually appealing website.
Sales Team
- Identify, approach and negotiate with potential sponsors to get
sponsorship
- Connect with predecessors/specialists to build the
network/community
- Manage relationships with these stakeholders
Review and
Ensuring the website's quality, performance, compliance, and
Report Team
progress monitoring
10
b.
Other material resource needs:
-
Hardware: Computers or laptops with appropriate specifications for web development
and testing.
-
Software: Development tools and software, such as code editors, graphic design
software, project management tools, and version control systems.
-
Web Hosting and Domain: Secure and reliable web hosting services and a registered
domain name for the website.
3.4 Risk Management
a. Risk management objective
The purpose of the Risk Management Plan is to identify the risks for the “Develop a
website for students’s mental health support” project, and develop mitigation strategies to
avoid the issues that are outlined.
b. Qualitative Risk Analysis
11
Figure 3-1 - Qualitative Risk Analysis
c. Identified Risks
Type of risk
Risk
The works are
not complete
within the stated
Project
timeline which
Internal
development lead the project
progress to
slower than
planned
Level
of
risk
Solution
Responsible
staff
2
- Take some time to reflect
and evaluate every step of
the project process to make
sure the progression is still
under control.
- Remind the team members
about the deadlines of every
task and also the importance
of finishing the task on time.
- Have a supporter for every
task
All
12
Technical
The website runs
improperly as it
can lag and crash
due to technical
reasons like too
much traffic,
malware or bugs
The sudden
shortage of
personnel
6
- Test before release to
minimize problems as much
as we can
- Have a list of specialists
who can give team advice or
support when there comes to
a problem we can not handle
Nam
Phương
Minh Thi
3
- The team members need to
be clarified about the
commitment to the project
from the beginning.
- For designing, developing
or testing, have a backup list
of people who can handle
these work for the project at
any time.
Kỳ Duyên
Quỳnh Vi
2
- Have a list of specialists
who can support team when
Kỳ Duyên
there comes to a problem we
can not handle
4
- Put ourselves on
customers' shoes before
designing and developing to
give them the best
experience
- It should have clear and
detailed instructions for
customers to read before
use. The website can also
have a box chat to text with
staff if customers need
support.
Thương
Thương
Minh Thi
6
Encourage customers to
leave their feedback through
forms or box chat to find out
the issues and fix them
promptly
Nam
Phương
Thương
Thương
Personnel
Team members'
skills can not
fulfill tasks at the
level expected
Customers find it
difficult to use
the website
External
Customer
Customers are
not satisfied or
even have a bad
experience with
the website
13
More
competitors
Competitive appear with
similar topic and
flatforms
Every risks that
can possibly
Security and
happen when the
privacy
website is
attacked
The actual
budget is higher
than expected
4
Focus on developing
competitive ability in
customer service and
customer satisfaction which
make the website different
from others. Besides, boost
promotion to attract more
customers visit the website
and use it.
Quỳnh Vi
6
- For Security
misconfiguration: Change
the passwords and keeping
them updated.
- For complicated risks:
Have a list of specialists
who can give team advice or
support when there comes to
a problem we can not handle
Thương
Thương
Minh Thi
4
- Check the costs incurred to
control timely
- Have a backup fund of
10% of the budget planned
Quỳnh Vi
6
- Comply with terms and
conditions in the contract,
not violating any agreement
that can breach the contract
or lead to termination.
- In case the sponsors just
simply don't want to work
with the project: Have a
backup list of potential
sponsors, expand the search
for more sponsors and
negotiate more promised
benefits for them.
Kỳ Duyên
Financial
Sponsors
terminate the
contract and
withhold the
funding
3.5 Accpeptance Criteria
14
a. Detailed acceptance
- Each stage of project deliverable development will be signed
process and criteria
off by author, project manager, functional leader appropriate
before implemented.
b. Termination of
- The Activities described in this SOW is completed, including
project
provision of the Deliverables Materials
- The Process is terminated in accordance with the provisions
of the Agreement identified in the Schedule
3.6 Estimated time and cost
a. Estimated time to complete project work
4 months
b. Estimated costs to complete project work
14.926.000 VND
4
Work Breakdown Structure (WBS)
4.1 Project Work Breakdown Structure
Breakdown
Description
WBS Code
Develop a website for students’ mental health support
1.0
Deliverable
1
Project planning
1.1
WP1
Build a Project Management Plan
1.1.1
WP2
Define Project’s Scope Statement
1.1.2
WP3
Estimate project duration (Scheduling)
1.1.3
WP4
Estimate project budget (Budgeting)
1.1.4
WP5
Define assumptions, constraints, risks and build a
contingency plan
1.1.5
15
Deliverable
2
Analysis to define requirements and specifications for
the Website
1.2
WP1
Conducting Interviews with targeted stakeholders via online 1.2.1
survey or 1-1 interview
WP2
Reporting needs collected from the Interviewees
1.2.2
WP3
Define Requirements and Specifications for the Website
1.2.3
Deliverable
3
Sponsorship
WP1
Complete sponsorship proposal
1.3.1
WP2
Acquire sponsors
1.3.2
WP3
Fulfill sponsorship contract
1.3.3
Deliverable
4
Connecting with specialists and Building the former
students network
WP1
Expanding the former students community
WP2
Connecting with psychologists and specialists in the field of 1.4.2
study experience and orientation
Deliverable
5
Design the website
WP1
Defining and creating the content appearing on the website
1.5.1
WP2
Prototype design - User Interface (UI)
1.5.2
WP3
Architecture design - User Experience (UX)
1.5.3
WP4
Define the database structure and data models
1.5.4
Deliverable
6
Developing the IT Infrastructure
WP1
Frontend development
1.6.1
WP2
Backend development
1.6.2
WP3
Integrate front-end, back-end and CMS components
1.6.3
Deliverable
7
QC testing and Release
WP1
Test Configuration
1.3
1.4
1.4.1
1.5
1.6
1.7
1.7.1
16
WP2
Reviewing the website’s performance and collecting
feedback
1.7.2
WP3
Fixing bugs, adjusting and finalizing the website
1.7.3
WP4
Releasing the website
1.7.4
Deliverable
8
Accumulative Project Report
WP1
Analyze actual budget usage
1.8.1
WP2
Analyze the website usage statistics
1.8.2
WP3
Submit and declare the project’s report to the stakeholders
(sponsors, project members,...)
1.8.3
1.8
4.2 Explanations for the logical framework of project activities
4.2.1 Deliverable 1 - Project Planning
The first and foremost step of any project is to determine the agreed vision and mission,
the related stakeholders and how the project will be managed. These will be presented in the
Project Management plan of the team and the leader needs to complete and declare this plan
to make sure it is followed by all the members (1.1.1).
The scope of work statement, scheduling planning, budget planning and risk planing
(1.1.2, 1.1.3, 1.1.4, 1.1.5) are the next important steps to help the team have a general and sole
view of the project and these compose the base for execution of other tasks.
4.2.2 Deliverable 2 - Analysis to define requirements and specifications for the
Website
To define specific requirements and specifications needed for the website, the core
team has to conduct a survey to better understand their target customers, their expectations
and insight. This market research ensures that the project will be more attractive and
welcomed by the public when it is launched and our website meets the needs and unspoken
desires of the customers.
17
The survey will be conducted in two ways which are 1-1 interview and an online
survey via Google Forms (1.2.1). The target interviewee is students from universities within
Ho Chi Minh City. Before publishing the survey, the core team has to be gathered to
brainstorm questions to gain more knowledge about the market as well as the users’ needs
within that market.
After publishing the survey, several answers will be collected and the core team has to
analyze and report certain outstanding requirements from those answers (1.2.2) The final step
is to determine which requirements specifications needed to be incorporated into the website
to ensure the website UX and UI meet the users’ satisfaction (1.2.3).
4.2.3 Deliverable 3 – Sponsorship
Finance is of importance in almost project and in order to finance and realize the
project, the project team needs to acquire funds through sponsorship.
A sponsorship proposal is a well-designed document including sponsorship packages
of rights and obligations and information about the project. Normally, a complete,
professional and concise proposal will make the project valuable in the evaluation of the
potential sponsors. Therefore, the external relations team needs to complete the sponsorship
proposal in a competent range of time to ensure that the project is financed in time (1.3.1).
Once the proposal has been finalized, the external relations (ER) team begins to send
the invitation for sponsorship and sponsorship proposal to the sponsors in the list of potential
sponsors via emails and phone calls. The ER team then tries to negotiate and come to the
contract terms agreement (1.3.2 and 1.3.3)
4.2.4 Deliverable 4 - Connecting with Specialists and Building the former
students network
Before the website is launched and used by the very first users, our website needs to
have a network of former students as well as psychologists available for the inquiry of the
users.
18
As these two stakeholders are of two different categories and the approaches taken are
far different, so our team takes them as two work packages. Our team has to connect with
former students, fresh graduates and graduates from universities within Ho Chi Minh City
and invite them to join the community to help the insecure student solve their problems (1.4.1)
Another approach is to connect and invite the psychologists and specialists in the field
of study experience and orientation to join our community to help the students with more
severe mental problem (1.4.2)
4.2.5 Deliverable 5 – Design the website
When the information on the users’ requirements, the agreed specifications and data
of former students network and specialists are gathered, our team will start to create the
content that appeared on the website (1.5.1), build the prototype design or user interface
(UI)(1.5.2), design the architecture or user experience (UX) (1.5.3).
Furthermore, we need to define the data structure and data model to enhance the
incorporation of gathered data into our website (1.5.4) After the fulfillment of this deliverable,
the prototype of the website is available and ready for further IT infrastructure development.
4.2.6 Deliverable 6 - Developing the IT Infrastructure
Front-end development is now conducted, we ensure that the website has full attributes,
features and functionalities in the interface that can enhance the users’ usage (1.6.1) Next step,
our IT team will develop the backend by coding (1.6.2) and concurrently integrate the backend with the constructed front-end, find and adjust the incompatible features (1.6.3).
4.2.7 Deliverable 7 - QC testing
The website will go through steps of Quality Control testing to ensure that the
website’s specifications and functionality are of the best condition to be launched. Our IT
team will take responsibility to test the configuration (1.7.1) and then review the website’s
performance in all aspects to collect feedback (1.7.2). The bugs will be found in this step and
the IT team needs to fix them, make necessary adjustments and finalize the website (1.7.3).
The final step is to launch the website to the target market and wait to collect the actual user
statistics (1.7.4).
19
4.2.8 Deliverable 8 - Accumulative Project Report
In the 1-month duration after the launching of the website, several information and
data need to be collected to fulfill the cummulative Project report. Firstly, the actual budget
usage need to be calculated, analyzed and compared with the original budgeting to evaluate
the cost efficiency of the project (1.8.1).
Furthermore, the website usage statistics will be collected on a hourly basis for the
analysis purpose (1.8.2). Then the report will be declared, submitted or sent to the project’s
stakeholders including project leader and members, sponsors and associates.
5
Project Scheduling
ID
Job Title
Start Date Duration End Date
1,0 Project planning
27/04/2023 14 days 16/05/2023
1,1 Build a Project Management Plan
27/04/2023 11 days 11/05/2023
1,2 Define Project’s Scope Statement
12/05/2023 2 days 15/05/2023
1,3 Estimate project duration (Scheduling)
11/05/2023 4 days 16/05/2023
1,4 Estimate project budget (Budgeting)
12/05/2023 3 days 16/05/2023
Define assumptions, constraints, risks and build a
contingency plan
Analysis to define requirements and
2,0
specifications for the Website
Conducting Interviews with targeted stakeholders
2,1
via online survey or 1-1 interview
1,5
2,2 Reporting needs collected from the Interviewees
2,3
Define Requirements and Specifications for the
Website
12/05/2023 3 days 16/05/2023
16/05/2023 11 days 30/05/2023
16/05/2023 6 days 23/05/2023
23/05/2023
1 day
23/05/2023
23/05/2023 6 days 30/05/2023
3,0 Sponsorship
30/05/2023 24 days 30/06/2023
3,1 Complete sponsorship proposal
30/05/2023 13 days 15/06/2023
3,2 Acquire sponsors
16/06/2023 11 days 30/06/2023
3,3 Fulfill sponsorship contract
16/06/2023 11 days 30/06/2023
4,0
Connecting with specialists and Building the
former students network
20
16/05/2023 34 days 30/06/2023
4,1 Expanding the former students community
4,2
16/05/2023 24 days 16/06/2023
Connecting with psychologists and specialists in the
16/05/2023 34 days 30/06/2023
field of study experience and orientation
5,0 Design the website
5,1
01/06/2023 10 days 14/06/2023
Defining and creating the content appearing on the
website
01/06/2023 8 days 12/06/2023
5,2 Prototype design - User Interface (UI)
01/06/2023 7 days 09/06/2023
5,3 Architecture design - User Experience (UX)
01/06/2023 7 days 09/06/2023
5,4 Define the database structure and data models
09/06/2023 4 days 14/06/2023
6,0 Developing the IT Infrastructure
15/06/2023 9 days 27/06/2023
6,1 Frontend development
15/06/2023 6 days 22/06/2023
6,2 Backend development
23/06/2023 3 days 27/06/2023
6,3 Integrate front-end, back-end and CMS components 23/06/2023 3 days 27/06/2023
7,0 QC testing and Release
27/06/2023 18 days 20/07/2023
7,1 Test Configuration
27/06/2023 7 days 05/07/2023
7,2
Reviewing the website’s performance and collecting
06/07/2023 3 days 10/07/2023
feedback
7,3 Fixing bugs, adjusting and finalizing the website
11/07/2023 4 days 14/07/2023
7,4 Releasing the website
15/07/2023 4 days 20/07/2023
8,0 Accumulative Project Report
20/07/2023 30 days 30/08/2023
8,1 Analyze actual budget usage
20/07/2023 4 days 25/07/2023
8,2 Analyze the website usage statistics
20/07/2023 28 days 28/08/2023
8,3
Submit and declare the project’s report to the
28/08/2023 3 days 30/08/2023
stakeholders (sponsors, project members,...)
Table 5-1 – Project Scheduling
21
Figure 5-1 – Project Gantt Chart
6
Cost estimation and budgeting
ID
Labor
hour
Title
Labor
rate
1,0 Project planning
Budget
1.149.000
1,1 PM plan
33
15.000
495.000
1,2 Scope statement
12
14.000
168.000
1,3 Scheduling
8
12.000
96.000
1,4 Budget planning
9
15.000
135.000
1,5 Risk planning
Analysis to define requirements and specifications
2,0 for the Website
15
17.000
255.000
2,1 Interviews
36
16.000
576.000
2,2 Reporting needs
4
20.000
80.000
2,3 Requirements specifications
48
18.000
864.000
1.520.000
3,0 Sponsorship
1.097.000
3,1 Complete sponsorship proposal
26
13.000
338.000
3,2 Acquire sponsors
33
18.000
594.000
3,3 Sign sponsorship contract
11
15.000
165.000
22
ID
Labor
hour
Title
Labor
rate
Connecting with specialists and Building the former
4,0 students network
Budget
1.824.000
4,1 Expand the predecessor community
72
22.000 1.584.000
4,2 Connect with the specialist or spychologist
12
20.000
5,0 Design the website
240.000
2.992.000
5,1 Content creation
40
15.000
600.000
5,2 User interface design
56
16.000
896.000
5,3 User experience design
56
17.000
952.000
5,4 Improve site performance
32
17.000
544.000
6,0 Developing the IT Infrastructure
2.610.000
6,1 Frontend development
42
25.000 1.050.000
6,2 Backend development
18
40.000
720.000
6,3 Integrate front-end, back-end
24
35.000
840.000
7,0 QC testing and Release
1.467.000
7,1 Test configuration
21
25.000
525.000
7,2 Review
12
28.000
336.000
7,3 Finalize
24
24.000
576.000
7,4 Release and Double Check
2
15.000
30.000
8,0 Accumulative Project Report
2.267.000
8,1 Analyze actual budget usage
8
8,2 Analyze the website usage statistics
84
Submit and declare the project’s report to the
8,3 stakeholders (sponsors, project members,...)
15
Table 6-1 – Project’s Cost Budget
Summary of cost Budget (in VND)
23
10.000
80.000
23.000 1.932.000
17.000
255.000
ID
Title
Budget
1,0 Project planning
1.149.000
2,0 Analysis to define requirements and specifications for the Website
1.520.000
3,0 Sponsorship
1.097.000
4,0 Connecting with specialists and Building the former students network
1.824.000
5,0 Design the website
2.992.000
6,0 Developing the IT Infrastructure
2.610.000
7,0 QC testing and Release
1.467.000
8,0 Accumulative Project Report
2.267.000
Total
14.926.000
Table 6-2 – Summary of Cost Budget in VND
7
Organizational Breakdown Structure
7.1 OBS
The Project includes the participation of 5 functional teams: Research and Planning
team, Sales team, Design team, Software developer team and Review and report team. We
will assign the specialized task to each manager and executive as in the image below:
24
Figure 7-1 - Organizational Breakdown Structure
7.2 Responsibilty Assignment Matrix (RAM)
The Responsibility Assignment Matrix (RAM) for our project outlines the
involvement of six distinct departments, individuals, and roles in the completion of tasks and
deliverables. It provides a clear indication of the three roles individuals can have in the project
activities:
-
Primary responsibility (P): Individuals who are responsible for ensuring the
accomplishment of desired outcomes.
-
Secondary responsibility (S): Individuals who contribute to achieve a portion of the
desired outcomes.
-
Approval (A): Individuals who do not directly work on the deliverables but have the
authority to approve the results produced by others who are involved.
25
Software Dev
Design
Sales
Research & Planning
Review & Report
Thương Thương
Kỳ Duyên
Nam Phương
Quỳnh Vy
Minh Thi
1.1
P
S
1.2
P
S
1.3
A
P
1.4
S
P
WBS
code
1
1.5
P
2
2.1
P
A
2.2
P
2.3
A
P
3
3.1
P
S
3.2
P
A
3.3
P
A
4.1
S
P
4.2
S
P
4
26
5
5.1
A
5.2
P
5.3
P
5.4
S
P
A
P
6
6.1
P
6.2
6.3
S
P
A
A
P
S
P
7
7.1
7.2
A
P
7.3
S
P
7.4
P
A
8.1
A
S
P
8.2
A
P
S
8.3
A
A
P
S
8
S
A
Table 7-1 - Responsibilty Assignment Matrix (RAM)
8
Time-phased Budget
Deliverable
Project planning
Analysis to define requirements
and specifications for the Website
Sponsorship
Apr
May
Jun
164.143 984.857
27
Aug
Total
1.149.000
1.520.000
91.417
July
1.520.000
1.005.583
1.097.000
Connecting with specialists and
643.765
Building the former students
network
Design the website
Developing the IT Infrastructure
QC testing and Release
Accumulative Project Report
164.143 3.240.039
Monthly Plan
164.143 3.404.181
Monthly Cumulative
1.180.235
1.824.000
2.992.000
2.992.000
2.610.000
2.610.000
326.000
1.141.000
604.533
1.467.000
1.662.467 2.267.000
8.113.819 1.745.533 1.662.467
11.518.000 13.263.533 14.926.000 14.926.000
Table 8-1 – Time-phased Budget
9
Implementation Strategy
9.1 Introduction
-
Vision: Create an online platform to help manage stress, anxiety, and mental health
concerns.
-
Mission: By addressing the unique mental health needs of university students, a Mental
Health Support Platform can contribute to a healthier and more supportive campus
environment by connecting students with trained peer listeners, resources, and tools
-
Target: Focused on students at University in Ho Chi Minh City, where many have to
deal with the stress as a result of the over-dynamic environment
-
Objective: Helping students manage stress, anxiety, and other mental health concerns.
-
Assumptions and Constraints
Here are some items to consider when identifying the assumptions and constraints:
-Aug
-employ and outsource
present traffic
9.2 Management Overview
28
In this section, provide a description of how the implementation will be managed and
identify the major tasks involved.
Description of Implementation
On the platform, there will be 4 main sections: the introduction, the seek for help option
and the storyline section, and the common Q&A questions for students looking to solve their
mental health hindrances:
The introduction section: About us, and our contact, email, and name of the sponsor
for this website
The seek-for-help option: this part has the share story feasibility and looks for some
videos about the common issues that the students frequently have to deal with
The storyline section: the story of an exemplary predecessor and how they manage to
cope with stress and their point of view as well as some pieces of advice
The common Q&A sections: this allows the target users to liberally post their current
issues and seeking for others’ advice, it can be answered by anyone, including but not limited
to our team of psychiatrists, alumni, and those who experienced the same situations…
This website is just for reference only and does not supersede any medical help. All
personal information/data should be kept confidential and the user's data will not be exploited
for any commercial uses.
The user could use any anonymous name to share their story and their current problems.
We understand that in practice, not many people have enough confidence to share their issues
explicitly. That is the reason why we create our forum to have a space to share our storyline.
Main activities that our platform carries out:
 Receive questions and problems from users
29
 Answer these questions, provide advice
 Post a story about two exemplary figures a week for reference
 Marketing our platform on other social media bases (Youtube, Facebook, Tiktok,
Telegrams… by sharing stories)
9.3 Major tasks
Major task
Planning &
Analysis
Sponsor and
contact
specialists
Design and
developing
the platform
QC testing
and report
Time
line
Advantages
Disadvantages
Risks
27/04
to
30/05
collecting the
opinions of targets
online and offline,
time flexibility,
not required many
monetary
resources
Energy and
technical
constraints to
analyze the data,
not much capital in
this stage
The data do not reflect
the authentic
situations of the
target's desire
Human,
analytical
tools
16/05
to
30/06
Contact the
sponsors via some
traditional
channels and
social media, and
it is easy to find
their portfolios
online
Do not have
enough resources
to suffice partner's
requirement (users'
data,
advertising,...)
The negligence of the
sponsors and the
specialist's team; the
high cost to invite
them to our project
Human
resource
01/06
to
27/06
Perform online,
do not require
much-fixed cost,
exploit the
learning curve
from others
Require the
technical skills to
build and decor the
platform
high cost of domain
low technical skills
the technical problem
arising during
performance
Human
resource;
PCs; utilities
the time constraint
not much traffic
during the very
first stage of
launching the
platform
do not gather enough
data and user
experience to
conclude about the
effectiveness of the
platform; the results
do not satisfy the
sponsors and the
partners
Human
resource;
PCs; all
stakeholders
20/07
to
30/08
testing online,
quick and
effective
Resources
required
9.4 Security and Privacy
Provide a summary and analysis of the security measures that need to be considered
during the implementation of the project.
30
Data Encryption
Implement encryption protocols, such as Transport Layer Security (TLS) or Secure
Sockets Layer (SSL), to encrypt sensitive data transmitted between the website and users.
This should includes encryption of login credentials, personal information, and any data
collected through forms or interactions.
User Authentication and Access Control
Employ secure user authentication mechanisms, such as strong password policies and
multi-factor authentication, to ensure that only authorized users can access sensitive
information or perform certain actions on your website. Implement role-based access control
to manage different levels of access based on user roles and privileges.
Secure Data Storage
Store user data and sensitive information securely, utilizing appropriate security
measures such as encryption at rest. Implement access controls and regular backups to protect
against data loss or unauthorized access.
Privacy Policy and Consent
Create a comprehensive privacy policy that clearly outlines how your website user data
will be collected, used, and protected. Obtain user consent for data collection and ensure
transparency in data handling practices.
Compliance with Data Protection Regulations:
Ensure compliance with relevant data protection regulations, such as the General Data
Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). Familiarize
yourself with the requirements and obligations imposed by these regulations and incorporate
them into your website's privacy practices.
Regular Security Audits and Testing
31
Conduct regular security audits and penetration testing to identify vulnerabilities and
weaknesses in the website's security infrastructure. Address any identified issues promptly
and proactively.
9.5 Documentation
Project charter & Proposal: Outlines the project's objectives, scope, stakeholders,
and high-level timeline
Project plan: A roadmap for project execution that outlines the activities and tasks
required to complete the project.
Requirements specification: Describes the features, functionalities, and user
interactions that the website should have to support student mental health.
Design document: Wireframes, mockup, design guidelines.
Development Documentation: Technical specifications, code documentation.
Testing Plan: Outlines the testing approach, methodologies, and test scenarios to
ensure the quality and functionality of the website.
Deployment and Maintenance Documentation: Deployment plan, user guide,
maintenance plan.
Project report and evaluation: Assesses the project's success in meeting its
objectives, analyzing project performance, stakeholder satisfaction and lesson learned.
9.6 Performance monitoring
Objective
-
Track the project's progress, identify any deviations from the plan, and take corrective
actions as necessary. It helps ensure that the project is on track to meet its objectives,
deliverables, and expected outcomes
32
-
Assess resource allocation and utilization. We can identify any resource constraints or
bottlenecks and make adjustments to optimize resource usage, ensuring that the right
resources are available at the right time.
-
It helps enable effective cost control by tracking actual project costs against the
allocated budget and take corrective actions if there are any budget overruns =>
Optimizing expenses and ensuring financial accountability.
-
Performance monitoring techniques enable our team to assess the quality of
deliverables and the satisfaction of project stakeholders. By monitoring performance
metrics and gathering feedback, we can identify areas for improvement and take
necessary actions to enhance the quality of the website and meet stakeholder
expectations.
To measure performance and thoroughly evaluate project advancement, we will
take into account various factors such as:
-
Website traffic, page view
-
The number of web users, user engagement level
-
Retention rate, bounce rate of website
-
User Satisfaction
-
Progress of completing the project against the plan
10 Earned Value Management
33
Figure 10-1 – Earn Value Table (EVN)
Schedule Variances
Planned Value (PV)
Earned Value (EV)
3.574.640
3.519.920
Schedule Performance Index (SPI)
Estimated Time to Completion
1,05
3,81
The project completion is projected to be 1 week prior schedule
Cost Variances
Actual Cost of Work Performed (AC)
Earned Value (EV)
Cost Performance Index (CPI)
Estimated Cost to Completion
3.650.000
3.519.920
0,96
15.477.596
The project completion is projected to end up costing more than 15 million dong
According to the result of EVM at the end of May, we can clearly see that after around
1 month of the project, SPI and CPI are still under our control. Estimated Time and Cost to
complete the project are close to what we have scheduled before. Although the estimated cost
is slightly over the expected number, we can still afford it. However, since the backup fund
accounts for just 10% of the budget, we expect the CPI in the rest 3 months will increase to
more than 1. About SPI, it should maintain around 0.98 - 1.02 for the best performance. In
fact, the works have progressed well from the beginning of June until now and we expect it
will maintain at this level in the next months.
34