TechTrends (2017) 61:479–485 DOI 10.1007/s11528-017-0209-x ORIGINAL PAPER Methods and Strategies for Working with International Students Learning Online in the U.S. Michael Kung 1 Published online: 17 June 2017 # Association for Educational Communications & Technology 2017 Abstract With the increase of internationalization and globalization in higher education, more international students are arriving at U.S. higher education institutions, especially from China. At the same time, the increase in online courses and programs at U.S. colleges and universities has led to many of the international Chinese students taking online courses while in the U.S., whether voluntarily or involuntarily. This article discusses methods and strategies for working with international students in online courses and ways to effectively teach them (with a stronger focus on Asian learners) based on existing literature and the results of a phenomenological study of six international graduate students. There is a demonstrated need for the instructors to be more culturally aware when teaching to improve the online learning experiences of international students although the international students themselves also need to be more prepared for online courses. Recommendations are provided for instructors as well as international students. Keywords Chinese students in U.S. . International student perceptions . Online learning Introduction With the increase of internationalization and globalization in higher education, more international students are arriving at * Michael Kung mkung@ufl.edu 1 University of Florida, 130 Architecture Building, PO Box 115701, Gainesville, FL 32611-5701, USA U.S. higher education institutions, especially from China (Institute of International Education 2016). In the 2015–16 academic year, over 1 million international students were reported as studying at U.S. colleges and universities, a 7.1% increase over the past year (Institute of International Education 2016). International students now account for over 5% of total U.S. higher education enrollment, contributing an estimated $30.5 billion to the U.S. economy and according to census data conducted by the Institute of International Education (2016), 32% of the international students in the U.S. in 2016 were from China alone. These increases demonstrate the need to study and understand current cultural issues with these international students in order to ensure they receive a quality educational experience, as academic relationships established during a student’s time in higher education often continue even after a student returns to his or her home country. Increased communication between people from different cultures has led to a dramatic increase in international collaboration in terms of volume, scope, and complexity (Yang et al. 2014). For instance, China and the U.S. are already each other’s top collaborator in terms of science research with both governments funding scientific cooperation and providing support (Wagner et al. 2015). Understanding international students, their experiences, and their cultures is key to making these collaborations work. At the same time, another key development in higher education has been the increase in online courses and programs as they become more ubiquitous across U.S. colleges and universities. After over a decade of continual growth in online programs and courses, there are virtually no public higher education institutions that do not offer some sort of online program or course, and approximately one out of every three higher education students are taking at least one online course (Allen and Seaman 2014). When academic leaders were surveyed, 90% felt that it was likely or very likely that all higher 480 education students would take at least one online course within the next five years (Allen and Seaman 2014). This has led to many of the international students taking online courses while in the U.S., whether voluntarily or involuntarily (e.g., when a required course is only offered online). It should be noted that according to the U.S. Immigration and Customs Enforcement, while international students on a F1 visa are not allowed to pursue online degree programs in the U.S., they can be permitted to take one online course per semester or hybrid courses when certain conditions are met (BSEVP’s Governing Regulations,^ n.d.). In the paper, I will discuss what can be done for faculty, administrators, and staff to become more culturally aware and culturally sensitive, as well as what the students themselves should be doing to plan for an online course. These will also include practical strategies for working with international students in online courses and ways to effectively teach them, with a stronger focus on Asian learners. The target audience will be for any educator working with international students with the goal of trying to create a better educational experience for everyone involved. The recommendations will be divided into two sections. The first section will be targeted for faculty, staff (which includes instructional designers), and administration. With roles and duties often being intertwined, the recommendations in this section can be useful for all positions and do not necessarily only apply to one role or another. The second section will contain suggestions for international students taking online courses, although domestic students taking online courses may find the information useful as well. TechTrends (2017) 61:479–485 volunteer participants and not based off of objective learning performance data. Overall, the participants of my study had similar basic opinions and demonstrated that culture was a big influence on how a student behaved and what the student expected from their classes. According to all the participants, the most important factor affecting their online learning experience was the instructor (due to cultural issues); the format of the course, whether face-to-face or online, was not as important. Only when there was an experienced instructor did other factors start to come into play, such as structure of the course, available resources, or activities. This study investigated three research questions: 1) How do certain Chinese students in the U.S. view participation and discussion in the online classrooms?; 2) What do certain Chinese graduate students report as differences in expectations and influences from previous educational experiences in China?; and 3) What types of support do the participants believe can help Chinese students in an online course in the U.S.? The results of research question 3 were especially relevant for this paper as the participants all offered useful suggestions such as the need for improved interaction in the online classroom, supplemental content provided by the instructor, increased instructor guidance, and even program level changes. Some of the recommendations from the participants could be easily addressed by the instructor, such as holding virtual office hours for distance students, while others would require more work from the instructor, such as creating fill-inthe-blank PowerPoint templates for students to use when taking lecture notes or attending training on intercultural communication. All the recommendations could help make the online course experience in the U.S. less stressful for Chinese students and have been echoed by existing literature. Data Sources The recommendations provided in this paper are based on existing literature, combined with my own experiences and observations, in addition to the results of a phenomenological study of six international graduate students from Asia. The participants in the phenomenological study were international graduate students from China or Taiwan, and each had varying levels of online learning experiences. For the purpose of this article, the term Chinese will refer to anyone born in mainland China and Taiwan. All the participants had taken at least one online course after they had arrived in the U.S., and some had experiences with online courses while in their home country. This meant they had the advantage of experiencing both the Eastern and Western education teaching styles and could provide a first-hand comparison. The data from their interviews, combined with course review data, provided me with the essence of the participants’ lived experiences and their perceptions towards online courses. However, it is also important to emphasize that these experiences are subjective perceptions of Recommendations for Faculty, Staff, and Administration When it comes to teaching international students, each instructor has his or her own personal teaching experiences, and similarly, the experience of each international student also varies. From my observations, a variety of factors need to be considered when considering international students taking an online course in the U.S. such as the student’s own culture and the host culture, the student’s experiences with online courses, the instructor’s experience with international students, and the instructor’s experiences teaching online. With all these factors coming into play, both instructors and students can easily become anxious or confused. However, by following some simple strategies, this can help be prevented. As an added benefit, the instructor can also apply these strategies to both their online and face to face teaching due to the nature of the subject matter. TechTrends (2017) 61:479–485 Intercultural Communication Training Many of the challenges faced by instructors can be assuaged by intercultural communication training. While it is unlikely that faculty will purposely cause a poor learning experience for their students, some online instructors simply lack international experience and cultural awareness (Liu et al. 2010; Wang and Reeves 2007). As described by the participants and current literature, the instructors need cultural awareness training to improve the education experience for both the instructor and the students. Wang (2006) emphasized that instructors especially need to keep an open mind to cultural differences, and specifically, the instructors need to learn what culture is and how culture affects communication and learning. Chen and Starosta (1998) described how intercultural communication training can increase a person’s own communication skill while lessening the chance of misunderstandings during intercultural interactions. Many types of possible training exist to teach these skills and can range in format from an online course to a workshop. The following is one suggestion for a possible training program. The training would include information about cross-cultural awareness and intercultural communication in general, how to become more aware of one’s own expectations and biases, as well as general information on specific cultures, which could be determined by instructor interest or by the number of international students from each country. It would be designed for a live session or as a self-paced online module, and could include brief presentations, case studies, sharing of cultural experiences, and role playing activities. By the end of the training, the instructors would need to demonstrate cultural sensitivity competency, such as by revising one of their current course’s curriculums to be more culturally sensitive. To test the effectiveness of the training, Bennett and Hammer’s Intercultural Development Inventory (1999) could be given to each trainee to see where each instructor lies on the Bennett’s Developmental Model of Intercultural Sensitivity (Durocher 2007) and if they change after completing the training. The stages to this include ethnocentric stages (denial, defense, and minimization) and ethnorelative stages (acceptance, adaptation, and integration) (Durocher 2007), and the instructors could also receive specific custom training based on their stage. It is important to note that the purpose of the training would be to teach the instructors about cultures, how to adapt, stereotype understanding, and how to further develop intercultural skills on their own, not to try to teach them everything there is to know about a target culture. Trying to do this would be Bunethical at best and dangerous at worst^ (Martin 1986, p. 110). A culture is incredibly complex and accurately simplifying culture for a training is difficult; it is too easy to oversimplify the culture. Though the training would mention what a specific culture is typically like, it would reinforce that it is 481 up to the individual to identify their own biases and learn how to become culturally sensitive to all cultures. Along with cultural awareness training, instructors could also create acculturation orientation workshops for the international students that would be available online. These workshops would provide the students with answers to common challenges and expectations and provide support for international students. For example, topics could include local customs, U.S. laws, safety tips including how to prevent scams, basic financial management, and dealing with conflict with advisors and professors. Most importantly, it would prepare international students for what they will face as they become immersed in the U.S. culture. Since the workshop could be packaged into an online course or video, it could become a requirement for all incoming international students to view. The workshops could be used by university international centers to help other international students and could also be shared with international universities who are sending their students to the U.S. to study. Target Audiences Intercultural communication training should be offered to everyone who works with international students, especially online international students as the online component adds an additional layer of complexity to the challenges an international student already faces. While some positions may benefit more from the training due to increased interaction with international students, globalization in the world today makes it difficult for someone to not encounter an international student, especially in the academic arena. Training can be offered to faculty who teach online courses, as well as face-to-face courses, and it would also be useful for faculty and staff who collaborate with international peers or travel abroad for conferences or business. In addition, it would be useful for student advisors to attend cultural sensitivity training along with the faculty. Many times, advisors and program assistants are the first line of contact for international students, and in fact, may even be the first native English-speaking person an international student has contacted, ever. For international students, they may already be more reluctant and passive when it comes to seeking advising, and any sort of setback in the advising process could dissuade or discourage them from seeking the assistance they truly need. One of the international students from this study specifically brought this up in his interview. When he was trying to get a question answered about his online program (not a course related question), he said that his emails were not answered on time and that they were often forwarded to other departments. As an international student, not being able to get a clear answer was a stressful experience for him. While this situation is not unique to just international students, it can be daunting for students who are already uncomfortable 482 trying to reach out for help. Having training can prepare the advisors for the types of challenges the international students tend to face. The training would prepare the advisors to become more empathetic towards the students’ situations and how to appropriately handle the situation. When to Offer Training When it comes to training, getting the target audience to attend is one of the major difficulties. If the workshops are voluntary, participation rates would not be high, and the instructors who voluntarily attend most likely have an interest already and are more willing to change. If the workshops are mandatory, the instructors may become resistant and might attend without paying too much attention to the content. However, based on my experiences, I have found some opportunities that are ideal times to reach out to instructors (this may vary based on each institution’s new employee policy). Organizing cultural sensitivity training during new faculty and staff orientation is a good chance to reach out, especially before they have become engrained with each department’s culture. At this point, the instructors are usually new and more impressionable, and would be more willing to go through cultural sensitivity training. This is also an opportune time to look out for supporters or champions, who truly understand the importance of intercultural communication training and want to learn how to work with international students. These supporters can then assist in advising or organizing other workshops and can also demonstrate to senior faculty the benefits of completing this type of training. Another ideal time to offer intercultural training is during workshops for teaching online. Teaching online is quite different than teaching in a face-to-face classroom setting, and since the attendee is already going to be learning many new techniques, they may be more open to learning other new concepts as well. Many workshops and training are already available for faculty new to teaching online, and it would be simple to add a module on working with international students while teaching online. Cross-Cultural Instructional Design Another recommendation is to consider cross-cultural instructional design when creating an online course. Since many authors claim that online education is an education model developed in the West and later adopted globally, when online education is used to teach Eastern students, culture becomes a major issue (Rogers et al. 2007; Wang 2006); if the core pedagogical values in one culture clash with those of another, conflict will arise (Wang and Reeves 2007). For instance, Eastern instructors are not familiar with the constructivist idea of changing the passive student into engaging the student to become part of the learning environment. This idea is not new TechTrends (2017) 61:479–485 and has been investigated previously. Chan (1999) described several issues that faced Western instructors: the applicability of Western concepts to China; lack of student participation in classroom activities; limited use of training techniques like case studies and role-playing; inefficiency of group discussions; and the need to be teacher led. While research has been done to explore pedagogy, instructional design, and task and assessment design to improve cross-cultural online learning (Yang et al. 2014), cultural training is often overlooked in instructional design. Besides the instructors, instructional designers also need to be culturally aware when designing courses. Indeed, the increase in internationalization should have designers reevaluating how to integrate culture in design (Tracey and Unger 2012). A lack of diversity in instructional design may put international students at a disadvantage and affect their equal participation in online learning due to language challenges (Liu et al. 2010). Rogers et al. (2007) conducted a study on cultural competence and instructional design and revealed that instructional designers were not immune to the influences of their own Bcultural blinders^ (p. 198). Part of the reason why cultural diversity is often overlooked is because of a lack of time and resources as creating culturally sensitive instruction for learners may require the designers to quickly educate themselves on cultural differences and consider the effects they have on instructional design and delivery (Rogers et al. 2007; Tracey and Unger 2012). Culture is not something that can just be objectified as a factor to be added into the design of an online course. Designers also need to remember that there is no one-size-fits-all method for creating a course. For instance, if the designer is following an ADDIE (Analysis, Design, Development, Implementation, and Evaluation) design for a cross-cultural situation, the analysis should take up much more than just a fifth of the time due to the additional effort required. As an example, one of the key issues pointed out by the participants of this study was the need for interaction in the online classrooms. Though Chinese students themselves may or may not interact with the instructor and classmates, they still need and expect to have an instructor in the online classroom, leading them and providing strictly guided instruction (Liu et al. 2010). The instructors themselves may feel that there is no need for too much interaction in the classroom, but the international Chinese students may see this as an instructor not doing his or her job. For instance, one participant from my study revealed that she felt the professor did not do his job because he used pre-recorded lectures from the previous year. The concept of the student taking charge of their own education is foreign to the Chinese international students. The instructors need to be prepared for this and find ways to gently ease the international Chinese students into a U.S. online course. In sum, most instructional designers are aware of some of the cultural considerations, but only have a limited awareness; TechTrends (2017) 61:479–485 they know there are differences between themselves and their target culture audience but do not quite know what these differences are (Rogers et al. 2007). To create a welcome online course for international students, all instructors and instructional designers working with international students should receive some sort of training or workshop experiences to become more culturally sensitive and aware. The training should cover the recommendations provided by the literature and by the participants in this study, further discussed below. The participant suggestions for improvement overall reinforced the current literature on possible recommendations. Multiple authors have provided their ideas of what should be done by instructors and designers to create culturally responsive courses (e.g., Collis 1999; Ku and Lohr 2003; Liu et al. 2010; McLoughlin and Oliver 2000). Extending from the current literature and participant data, I have created a general list of instructional considerations when working with international students for instructors and course designers. Although designed for the online environment, instructors and designers working with international students in a traditional classroom setting may also be able to benefit by following some or all of these recommendations: & & & & & & & & & Use a balanced mix of asynchronous and synchronous communication, multimedia, external resources, and instructional materials to increase student engagement Encourage students to interact with classmates and instructors in and out of class, such as having students create their own social media network groups Establish a network of former students willing to mentor or guide new students as they adjust to the online course Include an ice breaker assignment as having students introduce themselves at the beginning of a course is a good way start establishing a classroom community (and also discreetly allows the instructor to identify international students) Provide frequent and regular feedback, as well as emphasize student input to help keep students engaged and remind students of the instructor’s presence State clear expectations and include examples and summaries when possible to help avoid miscommunication, assumptions, or ambiguity Be flexible and adaptable with course assignments and interactive activities, as they may need to be changed based on the student makeup Incorporate features that accommodate different cultural pedagogy and learning styles (such as increasing instructor presence) to prevent students from feeling lost or feeling dissatisfied with the online learning experience Remind students and instructors to speak slowly during synchronous sessions to provide international students a better opportunity to follow and participate in the conversation and not become discouraged if they fall behind 483 & & & & & & & Recognize, appreciate, and cherish cultural differences, while avoiding cultural stereotypes to create a more welcoming environment for international students Build up self-confidence at the start of courses by slowly scaffolding skills required to succeed in course; this allows students to ease into the online learning environment Organize smaller groups to provide greater interaction between students and assign all students a role in the group so no one gets left out Ensure learning activities build on diversity and provide bridges to students’ own culture, such as providing culturally specific case studies or examples or asking students to share about their own culture Provide opportunities for academic guidance and personal and program support to limit feelings of isolation and abandonment Design and expect for minimal technical knowledge and computer skills as each student’s technology experience will vary Complete cultural sensitivity training or review customs and learning styles of different cultures to better empathize with the international students Recommendations for Students International students taking an online course will encounter many challenges, but there are steps that can be taken to help make their learning experience more successful. The following recommendations may be most useful for new or incoming international students, but current international students or domestic students in online courses may find it useful as well. Establish Contact with Peers and Classmates International students often feel isolated and alone, and this feeling is often magnified when in an online course (Ku and Lohr 2003; Wang 2006; Wang and Reeves 2007). Both the participants I interviewed and students from multiple studies in the literature also reported that they are more reserved than domestic students and will sometimes feel isolated and alienated, especially due to language issues (Ku and Lohr 2003; Wang 2006; Wang and Reeves 2007). This can be addressed by actively trying to establish contact with peers and classmates. This initial contact can be established even before the international student has arrived in the U.S. while the international student is still in his or her home country. Most universities have student organization representing various countries, and the organizations are usually willing to provide support for new students. Reaching out to these organizations or even contacting a university’s international center can provide an 484 incoming student with useful guidance. International students can also search for alumni through social media networks, and these alumni are often willing to provide all kinds of advice, from living accommodations to which courses to take. Once in the U.S., support can also be provided by classmates whether in an online class or face to face course. Forming study groups with classmates is an effective way to achieve this and can improve the online class experience. Many international students may find it demanding and challenging at first, but participating will help build their confidence and assist in the creation of relationships. It makes a big difference for the international student when he or she realizes that others have going through the same processes as them and have the same questions and anxieties. As an example of this, one of my participants pointed out that in her class, all the students introduced themselves in the discussion board. She was pleased that she could refer back to the discussion board when she had forgotten what one of her classmate’s research specialty was. In a live class, the students might introduce themselves, but she would not be able to remember faces, names, and backgrounds. In the online course, she was able to contact the classmate because they had similar research interests, which led to her eventually having an online support community. Complete Assigned Tasks While this recommendation seems simple, it is quite often misconstrued. This can be intentional or completely accidental due to language miscommunication, but if the instructor provides instructions, the international students need to know they are expected to complete the assigned tasks. The instructors usually work hard preparing for a course, so many questions an international student might have about an online course can often be found in the syllabus or a course page. The same can also be said when it comes to training. As with faculty and staff, training is often regarded as a chore by students and considered optional if no points are assigned to it. However, necessary training can be listed as a required component in the syllabus, such as how to use an online content management system. In this case, training can provide the student with instructions on how to navigate the course, how to view lectures, how to submit assignments, and so forth. The students need to understand that the training serves a purpose and is designed to pass along critical information that will help the student succeed in the U.S. Be Realistic of Online Course Expectations A final recommendation for international students is for them to think carefully about whether the online format is appropriate for them and to be realistic of what to expect. An online instructor may be able to assist with this by preparing an online preparedness document for each international student TechTrends (2017) 61:479–485 to review at the start of class, when the student is still able to adjust their course schedule. Many international students take an online course with preconceived notions, which may or may not prove true in the online course. For instance, participants from my study revealed that online courses were more work than they had expected, but also that they learned more than they expected. International students need to accept that the online course format is going to be different than what they are accustomed to. Online courses are quite different than a traditional face-toface course, especially if the student is not prepared for it. In the U.S., online learners are expected to be independent, responsible, motivated, adaptive, able to learn with minimal instructor guidance, and able to establish an online community group. Any students who do not have all of these traits could struggle with their online classes and may prefer to take faceto-face courses (Reisetter et al. 2007). The participants in my study did not demonstrate all of the expected traits of an online learner, especially since some of the traits are the opposite of what the Chinese culture expects of good students. For instance, online students are expected to be able to work independently, but Chinese students are expected only listen to the instructor’s lecture and memorize the lesson content (Chan 1999; Liu et al. 2010). The participants in my study were mainly fixated on the instructor and what the instructor did or did not do in the class since the instructor is the most important aspect of the course to them. Any activities, such as group discussions or talking with peers, was not as good as receiving a lecture and could not be considered true learning. Western ideas of learning by discussion go against the Eastern idea of learning by lecture (Liu et al. 2010), and the international students were not prepared for this in the course. Concluding Remarks Internationalization and globalization in higher education are increasing, and it is crucial to be prepared as more and more international students arrive at U.S. higher education institutions. International students will encounter difficulties in all aspects of adjusting to the U.S. culture, so having a better understanding of them will make it easier for higher education institutions to assist them. By combining the reported data from the participants in this study with existing literature, I was able to come up with suggestions on how to improve cross-cultural awareness for instructors and students. With the rise of international Chinese graduate student enrollment in U.S. higher education institutions, these results can be used to assist the institutions in creating a more welcoming and effective online course experience for international students. As educators, it is also crucial for the instructor to be there to support the international students, especially Chinese students. The instructor and designer both need to be aware of TechTrends (2017) 61:479–485 culture and keep it in mind when designing and teaching a course with international students. 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