Faculty of Computer Science and Information Technology Name Matric No Course Code & Subject Section Project Title : NUR DINIE HUDA BINTI NORHISHAM : CI 190047 : BIC 31602 Degree Project I : 3 : PETS HEALTH INFORMATION SYSTEM FOR VETERINARY CLINIC 1.1 Study of Existing System Three related systems were selected for the case study comparisons. All three systems which are Vetup, iVET PETCARE and Zum Vet. All three were examined their functions. 1.1.1 Vetup Vetup is a veterinary software that was built to increase the productivity of veterinary clinics in handling customer’s information. Vetup is an online web-based system and developed by veterinarians. Vetup provides features such as animal medical history, invoicing, hospitalization, products and services catalogue, reminders to owners by email & SMS, calendar and statistics. Vetup also offers foreign language for their system other than English including French, Spanish and German. Since Vetup is an online web-based software, it can be access through multi-platform and devices including Windows, Mac, and also from smartphones (both Android and iOS) as long as the device uses a supported web browser and has an internet connection. The interface of the software will be adjusted accordingly depends on the device resolution. Faculty of Computer Science and Information Technology Figure 2.1: Client Homepage of Vetup Vetup is a free online software but only limits to 100 visits/sales per month only. For every visit/sale that exceeds the visits/sales amount limit, the data will not be inserted inside the system. The veterinary needs to record the data manually. However, if a veterinary wishes to access all the features, Vetup do offers other plans that requires the veterinary to spend extra money. Vetup only focuses on the clinic’s management and does not cover for the veterinary clinic’s visitor. The veterinary clinic’s visitor however cannot access the information since the system can only be accessed by the clinic’s staff only. Faculty of Computer Science and Information Technology 1.1.2 iVET PETCARE iVET PETCARE is a mobile application that is available on both Android and iOS mobile devices and can be downloaded directly from AppStore (for iOS) and Google playstore (for Android). This mobile application was developed by iVET Medical Center that is located in Shah Alam. iVET PETCARE mobile apps includes a feature where customers can schedule an appointment for an online medical consultation, home-based services and other health and information services (iVET, 2021). For online medical consultation, not all pets’ medical conditions are suitable to be consult remotely as some of the situation requires physical checking by the veterinarian himself/herself. iVET PETCARE also features ‘My PetDiary’ that includes the list of all pets that a customer owns, the pets’ medical histories and the next vet visit for every pet. However, the information will require the pets’ owners to fill in by themselves. This mobile application also includes ‘e-Shop’ where customers can make purchase of their pets’ essentials through the application. Figure 2.2 below shows the interface of the iVET PETCARE application. Faculty of Computer Science and Information Technology Figure 2.2: iVET PETCARE Interface 1.1.3 Zum Vet Zum Vet is a pet telehealth startup that is based in Singapore. Zum Vet offers a remote care solution which are home-based health and wellness services for pets (Zum Vet, 2021). The system can be accessed through https://www.zumvet.com/. By using Zum Vet web application, customers can book an appointment for a vet visit for their pet, access their pet’s digital health record and also consult with the vet through online. Zum Vet can be accessed on a desktop, laptop and also both Android and iOS mobile devices with internet connection. Zum Vet provides features such as ‘Manage Bookings’, ‘Manage Pets’, ‘Manage Subscription’, ‘Commerce’, ‘Order History’, and ‘Settings’. For ‘Manage Bookings’, user can book a new appointment for online booking of house calls and home-based services and also view their booking history. Under the ‘Manage Pets’ feature, user can add a new pet and insert the details of the pet and also view the list of the pets that they own. For ‘Manage Subscription’, users can see their pet’s monthly medicine and needs. Next, ‘Commerce’ featuring items related to pet’s need that the web currently selling and available for the user to buy. ‘Order Faculty of Computer Science and Information Technology History’ shows the user orders history. Lastly, the ‘Settings’ features the user profile including the user’s personal information and address. User can also edit their details in this feature. Figure 2.3 shows the interface of Zum Vet web application. Figure 2.3: Zum Vet web application interface 1.1.4 The Proposed System There are 4 types of operating system suggested for the proposed system, Pets Health Information System For Veterinary Clinic which are Windows OS, macOS, Apple iOS and Android OS. The representative from the clinic will be the doctor himself/herself. The proposed system will involve three types of users which are the administrator of the system, the pet owners and the veterinary clinic’s staffs. The first user of this system is the administrator of the system which will be the veterinarian. Administrator will have full access to the system which the staff cannot access including add, update and delete staff’s ID, The second user of this system is the veterinary clinic’s staff. The staff with a valid ID can login into the system. The staff has the access to the pet information module, pet Faculty of Computer Science and Information Technology appointment module, pet’s health record module and pet boarding module. The staff can also change their password. The third user of this system is the pet owners. The pet owners with a valid ID can login into the system. The pet owners have the access to the pet information module, pet appointment module, pet’s health record module and pet boarding module. Functional modules provided in the system are user registration and login, pet information module, appointment module, pet’s health record, pet boarding module and reporting. Table 1 shows the modules that will be built in this project. Table 2.1: System’s Functional Modules Modules Function Registration, User Login User and Profile Module User Pet Owners with valid ID can login into the Administrator system. Staff Administrator with valid ID can login into the Pet Owner system. Staff with valid ID can login into the system. Pet owners can view, update and delete their personal information. Staff can change their password Pet owners can change their password Administrator can view, add, update and delete staff Pet Information module Pet Appointment Module Staff can view the pet’s information Administrator Pet owners can view, add, update and delete their Pet Owner pet information. Staff Pet owners can view and cancel appointment. Administrator Administrator, pet owners and staff can check Staff queue appointment and appointment time slot Pet Owner availability. Pet owners can check pet appointment confirmation that is confirmed by clinic’s staff. Pet’s Health Pet owners can view pet’s health record. Administrator Record Module Staff can add, view, update and delete pet’s health Staff record. Pet Owner Faculty of Computer Science and Information Technology Pet Boarding Module Pet owners can view their pets while their pets are boarding. Pet owners can view pets boarding information. Administrator Staff Pet Owner Staff can view boarding pets from the system. Staff can add, view and update pets boarding information. Reporting Generate report Administrator Generate notification 1.1.5 Comparison Existing Application/System The current similar systems and the proposed system are compared and the comparisons are as state in Table 2.2 below. The proposed system has its own features that completes the case study. Pets Health Information System For Veterinary Clinic allows user to view their pet’s condition from time to time while their pet being boarded at the clinic whereas for the existing systems, they did not provide such feature in their system/application. Not only that, this system provides both web-application and mobile application to ease the user to access the application wherever they are since nowadays a mobile phone is considered a must have gadget for almost everyone. Pet owners can simply view the application from their phone and track their current pet’s health information. For the clinic’s staffs and the administrator, they can access the system through desktop since the system is also available in desktop. Push notification is added to notify the user’s regarding their upcoming vet visit or any updates they received from the veterinarian. This application combines some of the modules that already exist in the current existing systems. However, the proposed system has covered the case study’s business process more widely since the existing similar systems do not provide features that benefit and ease both the user and the clinic’s management themselves. Faculty of Computer Science and Information Technology Table 2.2: System’s Comparison Features/System Vetup iVET PETCARE Zum Vet Pets Health Information System for Veterinary Clinic Module Veterinary clinic Pet’s health diary management Booking Pets Health appointment Information system System with boarding module Pet’s health record User Only can be User need to key in User need to key in Pet’s health record viewed by clinic’s their pet’s health their pet’s health will be recorded by staffs record by themself record by themself the Clinic’s staff Pet Owners Pet Owners and Pet Owners, Administrator Clinic’s Staff and Administrator Login and Email required Email required Email required Email required Notification Not available Push notification Not available Push Notification Platform Web-based Mobile application Web-based Mobile application registration (for pet owners) & web-based (for clinic’s staff and administrator) Faculty of Computer Science and Information Technology References: [1] Schoenfeld-Tacher, R., Bright, J. M., McConnell, S. L., Marley, W. S., & Kogan, L. R. (2005). Web-based technology: Its effects on small group “problem-based learning” interactions in a professional veterinary medical program. Journal of veterinary medical education, 32(1), 86-92. [2] ZumVet Home. Zumvet.com. (2021). Retrieved 11 November 2021, from https://zumvet.com. [3] En.prnasia.com. (2021). Retrieved 11 November 2021, from https://en.prnasia.com/releases/apac/zumvet-launches-first-virtual-veterinaryplatform-in-hong-kong-326901.shtml. [4] iVET PETCARE. Ivetpetcare.storehub.me. (2021). Retrieved 12 November 2021, from https://ivetpetcare.storehub.me. [5] iVET PETCARE. App Store. (2021). Retrieved 12 November 2021, from https://apps.apple.com/us/app/ivet-petcare/id1327459638#?platform=iphone. [6] Catoio, C. (2021). Vetup Veterinary Software. En.vetup.com. Retrieved 13 November 2021, from https://en.vetup.com.
