Laurel MD(open To Remote Jobs)
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240-581-2835
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M7860prince@gmail.com
MOHSIN NASEEM
PROFESSIONAL
SUMMARY
Experienced professional with 8 years of customer service and management expertise,
complemented by 2 years of administration and patent dealing experience and completion of
a bootcamp with Year Up in IT Helpdesk Support. Currently pursuing a Bachelor's degree in
information Technology WGU. Strong attention to detail, problem-solving skills, and
organizational abilities honed through previous roles. Studying towards CompTIA A+
certification with proficiency in Microsoft Office Suite. Skilled in collecting data and basic
fundamentals of IT management. Known for exceptional communication skills and building
rapport with customers, delivering effective solutions and ensuring satisfaction.
EDUCATION
Western Governors University, Salt Lake City, UT
Bachelor Of Computer Science, Information Technology
● 3.6 GPA
Year Up Bootcamp
Information Technology Helpdesk Support , 2023
curriculum provides students with hands-on learning in hardware and software support. also
introduced to network protocols, ports, and topologies, as well as customer service concepts
like problem-solving, active listening and de-escalation
Howard Community College, Columbia, MD
Associate Of Applied Science, Public Health, 2021
● 3.8 GPA:
● Literature Review: Conducting a review of existing literature on health topic or issues.This
involves identifying relevant research articles, summarizing their findings, and synthesizing
the information to gain a comprehensive understanding of the topic.
● Case Study: Have dealt with public health issue or outbreak. that may involve examining the
historical context, identifying contributing factors, and proposing strategies for prevention
and control.
COURSERA U.ST CERTIFICATION
First Python Program , 07/2023
Developed a simple ToDo list application using Python and SQLite to manage daily tasks. Movie Recommendation System: Created a movie recommendation system using
collaborative filtering techniques. Additional Information:Actively participate in coding
challenges on platforms like LeetCode and HackerRank to further hone programming skills.
- Attended workshops and seminars on Python and software development to stay up-to-date
with the latest trends. References:
Laurel High School, Laurel, MD
Diploma, 2017
SKILLS
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Learning management
information system
Help Desk Support
MS suites
Patient Care
Budget Management
Costumer service
Documentation and
Reporting
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WORK HISTORY
Basic Database
Management knowledge
Research and Data
Analysis
Office Administration
Patient Care Scheduling
Copying Documents
Patient Chart
Management
Office Management
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Network Administration
conditional statements
List Comprehension
Loops
Functional Programming
variable (computer
science)
REHABILITATION TECHNICIAN/ADMINISTRATOR 05/2021 to Current
MedStar Montgomery Rehabilitation Center, Olney, MD
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Implemented IT system improvements resulting in a 30% reduction in patient data entry
errors, enhancing data accuracy and patient safety.
Collaborated with IT professionals to resolve technical issues within an average response
time of 2 hours, ensuring uninterrupted access to essential software and hardware
resources for 100+ healthcare professionals.
Achieved and maintained a 95% patient satisfaction rate through the delivery of exceptional
customer service and the cultivation of strong patient relationships.
Provided seamless support for licensed physical therapists, assisting in the treatment of an
average of 20 patients per day.
Documented and maintained accurate records for over 100+ patients, facilitating
personalized care plans.
Efficiently managed a caseload of 50+ patients, scheduling appointments and coordinating
with insurance providers.
Utilized electronic health records (EHR) systems to effectively manage and maintain records
for a patient database of 500+ individuals.
KEYHOLDER MANAGER 06/2018 to Current
Vitamin Shoppe, Laurel, MD
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Demonstrated expertise in retail management, team leadership, and exceptional customer
service within the health and wellness industry.
Proficiently managed store operations, implementing efficient procedures, optimizing cash
handling, and executing effective visual merchandising strategies.
Utilized inventory management techniques and IT systems to minimize stock discrepancies
by 20%, maximizing profitability and ensuring accurate stock levels.
Implemented data-driven sales strategies and leveraged technology tools to drive a 15%
revenue increase, surpassing sales targets.
Provided comprehensive guidance and support to sales associates, utilizing strong
leadership skills and fostering a collaborative work environment.
Delivered exceptional customer experiences by leveraging product knowledge and utilizing
IT systems to make informed recommendations, resulting in increased customer
satisfaction.
Effectively addressed inquiries, resolved concerns, and managed complaints with a 95%
resolution rate, utilizing strong communication skills and IT tools.
SALES CLERK ASSISTANT MANAGER 08/2017 to 06/2019
7-11 Convenience Store
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LANGUAGES
ADDITIONAL
INFORMATION
Retail operations, customer service, and team management expertise with a track record of
maximizing sales, optimizing store efficiency, and ensuring customer satisfaction.
Proficiently manage daily store operations, including inventory management, cash handling,
and visual merchandising, ensuring seamless customer experiences.
Implement effective sales strategies resulting in a 15% revenue increase, exceeding sales
targets and driving business growth.
Utilize strong analytical skills to monitor sales trends, make data-driven decisions, and
enhance overall store performance.
Provide exceptional customer service, resulting in a 95% increase in customer satisfaction
ratings.
Foster strong customer relationships through personalized assistance and tailored
recommendations.
Lead and motivate a team of 12 sales clerks, improving productivity and teamwork.
Train and mentor staff members to deliver outstanding customer service and achieve sales
targets.
Efficiently schedule and delegate tasks, resulting in a 20% improvement in store operations.
Maintain high store standards, receiving positive feedback from customers and
management.
Urdu
Hindi
Native or Bilingual
Native or Bilingual
Punjabi
English
Full Professional
Native or Bilingual
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Knowledge in Nutrition and Weight Loss:
Pursuing IT Certifications: COMPTIA A+ Security+ Information management systems,
certification